~ PROFILE ~

Technically diverse Systems, Network and Support Administrator with a focus on scalability,availability and security. 15+ years working in the technology and internet industries withexperience administering and supporting high traffic, distributed, internet and cloud basedsoftware and ecommerce systems, both from development and production perspectives.Involved in LAN and WAN design, hardware and software troubleshooting, backup and disasterrecovery planning, software development, end user training, redundancy and high-availabilitystrategies, security and VPN connection design, change management, product evaluations,managing vendor relationships, technical support and deployment automation. Emphasis onutilizing open source where possible to control costs while always striving for 100% systemuptime. Communicates and work well with individuals at all levels. Analytical and composed instressful situations. Strives for perfection, interested in results, enjoys all challenges especiallysolving complex problems with technology.

~ TECHNOLOGIES ~

Operating Systemsand Clouds: Amazon Web Services, Digital Ocean, VMWare, Citrix

XenServer, KVM, Linux (RedHat/CentOS, Ubuntu, Debian),Windows, Solaris 10, Mac OS X.

Network Hardware: Radware AppDirector, Cisco IOS / CatOS, PIX / ASA, JuniperNetScreen, F5 Big-IP, Cisco CSM, MS Clustering, CheckpointFirewall NG, Nokia IP-530, NetGear, HP.

Network Technologies: Ethernet, Wi Fi, TCP/IP, HSRP, VRRP, OSPF, BGP, IPSec VPN,MPLS, RSTP, LACP, VLAN, DCHP, Wireshark

Databases: Oracle, MySQL, Postgres, MS-SQL Server, Cassandra.

Applications: HTTP (Apache, IIS, nginx, lighttpd), DNS (Bind, ActiveDirectory), SMTP (postfix, sendmail), SNMP (Cacti, MRTG),Jboss, Tomcat, Terracotta, ActiveMQ, SSH, FTP, OpenSSL,Nagios, Ansible, Cfengine, Veritas NetBackup, NodeJS

Development: Python, Ruby, Perl, PHP, Shell bash/sh/ksh, Java, Visual Basic,Assembly, C, Javascript, HTML, CSS, git, Subversion

Storage: Network Appliance, NFS, EMC, Dell Equalogics, LVM, VeritasVolume Manager, Sun Solaris Disksuite.

Enterprise Brands: Sun Enterprise (Service Controllers, Domains, E10K, SunFireE6900, E4900, HP/Dell/Intel Rack Servers, Network ApplianceFAS Filers, Cisco Routers / Switches / Firewalls, JuniperFirewalls / SSL VPN’s, HP.

Email: andrew@agrnwd.comANDREW

GREENWOOD

ANDREW GREENWOOD Page 2

~ EXPERIENCE ~

Sr. Level 3 Technical Support Engineer EK3 Technologies Inc.2011 – 2014 London, ON

Triage and effectively route Tier 3 issues escalated from customers, internal supportdesk or third party stakeholders following established business processes.

Facilitate the transfer of software knowledge between developers and operationsteams.

Prepare bugs and patch submissions for Technology review to resolve softwaredefects or enable new features.

Prepare and present change requests to CCB for approval, schedule and implementchanges to production infrastructure according to ITIL processes.

Attend architectural meetings to discuss optimal approaches to scalability, dataretention and design.

Technical point person for initial integration with Tier 1 Third Party clients such asMcDonald’s Canada, Royal Bank of Canada and Tim Horton’s.

Accomplishments: Analysed application set and redeployed onto CentOS, the entire suite of proprietary

software products, many with minimal or absent documentation sets. Refreshed an entire production platform of end-of-life physical hardware with

XenServer virtual machines in a high availability pool configuration. Established standards for utilizing a common server OS image and upgraded

environment components to comply with them. Designed and built disaster recovery infrastructure in a secondary datacentre including

database replication including failover and failback. Championed Nagios for network monitoring of software components. Collaborated to create a production deployment strategy to effectively transition

software deployments from development to operational ownership. Migrated e-mail from in house homebrew solution to Google Apps for Business. Build and schedule automated SQL Reports against legacy databases.

Lead Sr. Systems Administrator / Contractor Alea Software / Sunvale Inc.2006 – 2011 Vancouver, BC / St. Johns, Antigua

Leading a team of System Administrators performing data centre operationsmanagement services including monitoring, maintenance, purchasing, and softwaresupport services for a hosting company that provides services to a large e-gamingbrand.

Assisted with recruiting and training 3 System Administrators. Responsible for delegating work and reporting on the teams projects to management. Supervised deployment projects involving integration of various third party software

solutions with the ASP’s core system. Collaborated with development office to ensure continued improvement in the quality

of software tools and performance. Available at all times for tier 3 phone support and participated in pager rotation with

the team of System Administrators.

Accomplishments: Designed an Oracle replication strategy using data guard and NetApp snapmirror over

Juniper WAN Accelerators that exceeded the project requirements allowing the DRdatabase instance to stay within minutes of production state.

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Managed project to build a Disaster Recovery site for Antigua Operations departmenton the island of Curacao including complete replication of 3TB database.

Configured production site for BGP routing advertisement including ARIN ASNapplication, sourcing routers, installing and configuring Cisco routers.

Integrated a Juniper commercial SSL VPN solution with ASP’s backend LDAP userdatabase to provide remote access to internal and third party users.

Researched and implemented alternative load balancing algorithms within Radwarethat reduced CPU utilization avoiding a premature costly upgrade.

Scripted (in ksh) a large automated Oracle database backup job involving twodatabase instances on two servers and two NetApp filers. The final product allowedvalidation of production hot backup snapshots before writing to tape. The resultingsecond instance was used to offload business reports from the production database.

Championed the use of a wiki for storage of departmental documentation. Configured a multi-link PPP channel between two Cisco 2600 routers providing fault

tolerance and allowing the bandwidth aggregation of two T1 lines for remote office. Configured a MS-SQL Server Enterprise Cluster on Dell Hardware for third party

application integration.

Sr. Systems and Network Administrator WG Interactive Inc.2004 –2006 Vancouver, BC

Worked as a team on implementing best of breed solutions based on business needs. Present to management technical strategies for improving and delivering corporate

wide IT services such as corporate wide desktop applications using Terminal Services. Responsible for ensuring high availability of all ASP services including Websites,

Applications, Mail, DNS, Database, Firewall, VPN and Network. Third level support to licensees, Customer Service Reps and ASP hosting services. Project Manage and mentor team members, developing the team skills that support

our goals and business objectives.

Accomplishments: Developed an XML service in Perl that exposes sports lines and current betting trends

for syndication to various affiliate sites. Evaluated and recommended Serena Team Track software for use as helpdesk and

process management software. Built a monitoring script (sh and expect) to backup configurations from Cisco, Juniper

devices and send alerts by email detailing changes. Rolled out the OpenFire XMPP Server and discouraged use of MSN for corporate

communication eventually leading to policy enforcement. Rolled out Vintela Authentication Services to support management of UNIX accounts

within Active Directory providing single account login as part of security compliancerequirements.

Built a four node Oracle Real Application Cluster on IBM X440 NUMA Linux servers forapplication and RAC validation testing.

Participated in a DR project involving replication of production services and databaseto a datacenter outside of Montreal. This involved installing RAC on a four node Solaris9 cluster of SunFire V440 servers.

Migrated development and QA testing farms from physical servers to VMWare ESX.

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Jr. Systems Administrator World Gaming PLC2002 – 2004 St. John’s, Antigua

Network monitoring, maintenance and support services for a large ASP providingonline gaming software services.

Responsible for ensuring system and service uptime employing both active andpassive monitoring techniques.

Perform operating system and software installations and updates for a medium sized(100+) heterogeneous server farm (Solaris, Windows, Linux).

Providing internal support for Customer Service Reps and Licensees with technicalconcerns.

Accomplishments: Complete DNS system upgrade to BIND 9 completed with no downtime. SNORT IDS installation and configuration. Implemented configuration and content management using CFengine2 software. Network Monitoring Toolset upgrade from Mon to Nagios. Team leader in a project to resolve security issues discovered by an independent

consultant. Key member of a team that migrated the production database from a Sun E6500

running Solaris 8 on EMC Symmetric SAN to Sun E10K running Solaris 10 on NetAppNAS (using NFS).

Completed migration of primary firewalls from Nokia/Checkpoint to cluster of JuniperNetScreen ISG 1000’s.

Field Service Representative ADP Dealer Services Ltd.1999 – 2002 North York, ON

Responsible for support, deployments, upgrades and onsite service in the Toronto andEastern Ontario Area.

Creation and maintenance of user accounts on UNIX systems and assigning filepermissions.

Knowledge of SV-R4 and Digital UNIX as ADP platforms of choice. Providing ETA and deliverables, to both client and internal support representatives,

updating teams with resolution or project plans. Assigning priorities and deadlines to client issues. Providing efficient and reliable support for after hour’s emergency issues. Including

remote locations and 24 hours support. Fix PC, server, dumb-terminal software or hardware related issues. Cleaning and servicing dot matrix and laser printers.

Accomplishments: Maintained intranet website by organizing client site plans in an efficient manner. Configuring Cisco routers and switches for field installation. Installation of Cisco PIX family of 3DES firewalls for secure Internet connectivity. Organized libraries of support material for reference on ADP’s internal intranet.

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Biometric Administration System Technologist ProjectOctober 1998 – February 1999 Toronto, ON

Managed a team to develop a software program used to track school attendance. This involvedresearching and integrating a commercially available fingerprint recognition system with an in-house Visual Basic application.

Computer Installation Technician IBM Canada1997 – 1998 (Occasional Contracts) Toronto, ON

Installed and staged new computer equipment in major banks in the Greater Toronto Area.Cleanup and removal of old computer hardware. Go-live deadlines were always met.

IT Support and Website Maintenance Xcelco Internet Services Ltd.1997 (Grade 12 Practicum) Forest, ON

Designed and maintained the corporate website. Responsible for system backup schedule andtape management including offsite storage. Gained valuable experience managing SlackwareLinux and configuring Apache web servers. Trusted with root privileges to all systems. Handledcustomer relations and billing issues. Occasionally performing onsite service calls for priorityinternet customers. Updated DNS records on Linux servers running BIND.

~ EDUCATION ~

Computer Network Engineering Technologist RCC College of Technology1997 – 1999 Toronto, ON

800 hours of practical training & troubleshooting experience Network Operating Systems (Windows, Netware, Linux) Data Communications (Protocols, Transport Media, Telecom) Electronics Theory Customer Relations Upgrading and Repairing Computers and Servers

Ontario Secondary School Diploma North Lambton Secondary School1993 – 1997 Forest, ON

Received Higher Learning Scholarship Advanced Courses Novell NetWare Administrator

Recommendations available at http://www.linkedin.com/in/agrnwdReferences upon request.