andrew jonathan shipp

Andrew Jonathan ShippBEng (Tech) Production Engineering and Management

Telephone: 07802 204 732Email: [email protected]

RESULTS-DRIVEN PROGRAMME AND DELIVERY MANAGER WITH PROVEN SUCCESS ENCOMPASSING ORGANISATIONAL CHANGE, APPLICATION SUPPORT AND PROGRAMME DELIVERY SPANNING OVER 20 YEARS’ PROGRESSION WITHIN AN RANGE OF BUSINESS AND CONSULTANCY ENVIRONMENTS. ENERGETIC AND TENACIOUS LEADER WITH EXPOSURE TO ALL DISCIPLINES OF OFF/ON-SHORE 3RD

PARTY CONTRACTS/ENGAGEMENTS WHILE LEADING THE DELIVERY OF KEY BUSINESS CHANGE INITIATIVES. RELISHES CHALLENGES AND DEMONSTRATES IN-DEPTH ANALYTICAL AND STRATEGIC ABILITY TO FACILITATE OPERATIONAL AND PROCEDURAL PLANNING WHILE PROMOTING AND DEPLOYING A ‘BEST PRACTICE CULTURE’ ALIGNED WITH ‘FIT FOR PURPOSE’ METHODS AND PROCESSES TO ENABLE SUSTAINED HIGH PERFORMANCE ACHIEVEMENT THROUGH THE MENTORING/ASSESSMENT AND DEVELOPMENT OF INTERNAL CAPABILITY

--- AREAS OF EXPERTISE ---

• Departmental management • People leadership • Stakeholder management• Project Management/control • Process change delivery • Senior level liaison• Application support • Programme management • Business change

--- PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS ---

SENIOR DEVELOPMENT MANAGERVisa Europe

Nov 2014- Present

Key engagement is as the Senior Development Manager responsible for the management of all development with the Visa Europe Clearing and Settlement systems, covering 3 development teams and changes included in 4 main business system releases across each year.

Also requested to take on an additional role of IT Delivery Lead for a major change programme to introduce Token based payment capability into the Visa eco-system. This role covered delivery responsibly across all of the main IT streams including Architecture, Analysis, Development, Test and Release Management.Key Achievements• Delivered all release for the Tokenisation project to plan, supporting the initial product launch in

the UK along with subsequent functional upgrades and releases to support further Token suppliers

• Introduced a range of Agile processes into the Token programme including regular drops into test and live, burn-down tracking, and backlog management

• Developed and implemented a skills matrix model to manage training and development in the VECSS team which was adopted IT wide

• Developed an Agile maturity model to support the Agile adoption programme, and also paid an active role in driving the introduction of various Agile principles into the VECSS team and the wider IT department

• Reviewed and implemented a revised metric pack for the VECSS area to monitor and manage code quality, people development and delivery capability

DEVELOPMENT MANAGERLandmark Information Services

Jun 2012- Nov 2014

Primary final role was as a Development Manager responsible for the management of all development activity within one of the Landmark business verticals (Financial Risk). Initially engaged to head up the Programme Office for Landmark, with responsibility for the delivery of the overall programme plan and management of the Programme Office on a day-to-day basis.

Key responsibility is providing governance for and management of the delivery of the overall development programme within the business vertical, along with line management responsibility for the development teams within the stream. Also responsible for the development and refinement of the internal development processes based on a ‘pragmatic’ Agile/Scrum model.Key Achievements: • Responsible for the management of the development of a number of key strategic programmes

to upgrade the existing mobile and legacy application suites• Management of key customer and stakeholder engagements along with managing all key 3rd

party engagements from a Development and budgetary perspective



• Re-defined the existing development process and implemented a more structured approach to the Agile release and iteration planning processes

• Refined the Programme reporting structure, introducing the RAG status reporting and estimation format along with enhanced risk and issue management processes to aid management tracking and support upward communication

PROGRAMME / PROJECT MANAGEMENT BJSS Consultancy

Mar 2010- Jun 2012

Engaged as an Agile focussed Consultant to take on a range of Programme and Project Management roles within various blue chip financial and trading institutions.

Prime role was leading the development of 2 key delivery streams as part of a major business transformation project within a major oil trading house, and the managing the development of a key regulatory project within a major trading organisation, along with refinement of a range of Agile based Project Management principles.Key Achievements:• Delivered 6 significant business developments to time, scope and quality using a pragmatic

approach to the Agile delivery methodology within a Java, Scala and C# environment• Managed the development of a Trade and Order Management streams within a major business

and IT change programme to re-develop the full end-to-end trading system within the organisation

• Defined and implemented a range of formal Project Management principles to support overall project and programme monitoring, aid management tracking and support upward communication

• Defined and implemented a structured approach to the Agile release and iteration planning processes

• Managed the key stakeholder liaisons and governance sessions, and provided consultancy support to the Programme Manager in a range of programme based governance activities (including programme scheduling and planning, inter-stream dependency management and release management)

MANAGEMENT ROLESYELL

1994 – Mar 2010

Programme Manager - Secondment 2008 - 2010

Programme Management for two multi-million pound projects in partnership with IBM and Detica/Wipro, to develop a major B2C eChannel for online sales and servicing of Yell products. Overall responsibility for the programme delivery via the development and business streams along with full budgetary control for both programmes (£15m & £7m) to agreed forecasts.Key achievements• Developed the key elements of a B2C eChannel using a combination of on-shore and off-shore

IBM resources aligned with key internal people• Implemented the first commercial exploitation within Yell using the SOA framework to provide

sales and back-office support for a key new product initiative, delivering a system with a yearly revenue target of £11M

• Successfully managed core 3rd party supplier engagement (on-shore / off-shore) to ensure delivery to time and quality, based on a range of defined metrics

• Delivered a Java / IBM Websphere SOA based eCommerce framework to form part of the core architectural model for future developments within Yell

Head Of Development 2006 - 2010



Accountable for the development and application support of all systems across the Yellow Pages environments (SAP R3, SAP CRM, SAP BW, Java, .Net & various sales force automation tools) while leading 130 people across 4 key teams along with over 60 people engaged as contractors / managed services; working within the senior IS Management team to set overall IS department direction and policy: Key achievements• Reduced development costs by over £1m having facilitated the expansion of the existing

outsourcing arrangement into a wider range of development areas and technologies• Increased turnaround in small / medium projects by 50% having pioneered the integration of an

Agile / Scrum based development approach into the development department to focus on delivering via an increasingly responsive route to market for selective projects

• Enhanced departmental processes and procedures to optimise existing models and methods, improving the department time to market and project quality ratings by 15% whilst achieving a 99% project delivery target

• Managed the Application Support team to achieve all agreed SLAs with internal and external customers, and increased defect turn-around by 30% through the use of a ‘fast-track’ approach

• Introduced a capability development / management scheme to develop and monitor department skills and capability based around the Skills Framework for the Information Age model

• Successfully managed a £9m development and system support budget to a target of +1% to forecast quarterly

Systems Delivery Manager 2001 - 2006

Responsible for the development of projects and programmes across a variety of technology platforms (Java, SAP and .Net), achieved through reinforcement of best practice PRINCE2 project management methodology, along with supporting the development of staff via the implementation of a management training programme to help develop a broader base of consultancy skills - subsequently rolled out across the wider department:Key achievements• Delivered final 6-month stabilisation stages of a £25m project to implement SAP R3 across Yell

over a 3 year period, reducing implementation partner level of engagement from 40 heads to 10• Reduced departmental contractor costs by £1m through leading the implementation of an

aggressive major change programme to outsource the development of the core business systems, whilst ensuring the consistent achievement of the departmental objective of a 99% project delivery to agreed time, quality and date

• Reduced waste within business change and implementation processes through the introduction of a formal release schedule for all software developments based on agreed business priorities using a development ‘factory’ model

• Highlighted the maturity of internal processes having sponsored and managed the awarding of the CMMI level 3 status to the department in under 1 year

• Managed a £7m development and system support budget to a target of +1% to forecast quarterly

Programme Manager: Yell Knowledge ManagementProject Manager: Yell Sales Automation

1994 - 2001

Responsible for the delivery of a range of projects within the knowledge management stream, along with successfully Project Managing the design, development and implementation of an on-line and remote sales system for Yell:Key achievements• Managed the development of a bespoke of Java-based Internet system for web-site and domain

name registration sales• Managed the development of an online selling system to allow external customers to access YP

systems to purchase and self-fulfil a limited range of Internet style products• Reduced staff attrition, increased motivation and improved processes following the creation and

implementation of team / individual performance improvement plans



• Delivered a range of key systems to support Yell’s Field and Tele Sales teams• Increased channel growth through the creation of a new tele-sales system supporting 400

business users

--- EARLY CAREER SUMMARY ---Consultant CACI LIMITED 1993 - 1994Analyst Programmer/ Senior Analyst Programmer YELLOW PAGES SALES LTD. 1989 - 1993Production Engineer DOWTY ROTOL* 1988-1989(*sponsored student through final year of university based on work placement during degree course)

--- EDUCATION SUMMARY ---University Of Wales Institute

of Science & Technology

BEng (Tech) Production Engineering and Management - 2.1 (Awarded

Vicram Engineering prize for final year dissertation)

1984 - 1988

Beverley Grammar School 3 A ‘Levels, 10 O ’Levels 1977 - 1984

--- REFERENCES AVAILABLE UPON REQUEST ---

andrew jonathan shipp

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