andrews_resume_9-2-16
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Jessica Andrews215 10th Ave E. #517 Seattle, WA
Phone: +1(480) 466-8424Email: [email protected]: www.jlandrews.com
Work Experience
Starbucks Coffee Company, Seattle, WA, April 2013 – PresentOps Innovation Lab Partner & Shift Supervisor
I contribute to rapid learning and innovation testing in the Ops Innovation Lab that provides value to the Partner and Customer experience. As a shift supervisor and barista, Starbucks has ignited my passion for coffee, as well as my passion for people and community. Through my training to become a Coffee Master and Barista Trainer, I have honed my knowledge and excitement for coffee and leadership. Partner of the Quarter: Q1 2015 & Q1 2016
Big 5 Sporting Goods, Seattle, WA, April 2012 – April 2013Assistant Manager
Managed sales floor and promoted customer service and sales quality. Enhanced my skills with managing money and reaching sales goals.
Sam’s Club, Flagstaff, AZ, May 2010 – December 2011Customer Service Representative
Handled membership sales, and member requests and concerns. Further developed my customer service expertise.
Education
Arizona State University, Tempe, AZ, September 2013 – December 2015Bachelor of Arts: Organizational Leadership
Coconino Community College, Flagstaff, AZ, May 2010 – December 2012General Studies
Northern Arizona University, Flagstaff, AZ, September 2007 – May 2010School of CommunicationOther Related Experience
Gamma Rho Lambda National Sorority, Flagstaff, AZ, Aug 2009 – Dec 2011Founder
I co-founded Theta Chapter at Northern Arizona University with my partner. This experience gave me exceptional practice in management and leadership. Positions Held: President, Vice President, Treasurer, Secretary, New Member Educator, and Representative to the United Greek Council.
United Greek Council, Flagstaff, AZ August 2011 – December 2011Founding Member
In a time of growth for Northern Arizona University’s Greek community, it was necessary to create a Greek-Council that would represent the
interests of smaller and more diverse sororities and fraternities. As a founding member, I was able to help build a comprehensive mission and constitution that will serve the council for years to come.