BT CLOUD VOICE COMMUNICATOR ANDROID EDITION.USER GUIDE.

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1. Introduction. 3

1.1 Overview. 3

1.2 Audience. 3

2. Requirements. 4

2.1 Hardware & Software Requirements. 4

2.2 Licensing Requirements. 4

2.3 Network & Firewall Requirements. 5

3. Login & Password Management. 6

3. Download & Installation. 6

3.1 Logging In. 6

3.2 Managing your Username & Password. 6

4. Getting Started. 7

4.1 First screen. 7

4.2 Final screen. 7

5. Main Tabs. 8

6. Contacts Tab. 9

6.1 Adding a Contact. 10

6.2 Editing Contact Details. 11

6.3 Filters. 11

7. Buddy Status. 12

8. Instant Messaging. 13

8.1 Chat Tab. 13

8.2 Chat. 14

8.3 Group Chat (Ad-Hoc Rooms). 15

9. Audio & Video Calls. 16

9.1 Dial Pad Tab. 16

9.2 Making Audio or Video Calls. 16

9.3 Handling Incoming Calls. 17

9.4 Handling An Established Call. 17

10. Call History Tab. 18

11. Settings Menu. 19

11.1 Automatic Sign In. 19

11.2 Call Settings Menu. 19

12. My Room. 20

13. Multi Device. 21

14. troubleshooting. 22

WHAT’S IN THIS GUIDE.

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1. INTRODUCTION.

Welcome to the BT Cloud Voice Communicator. It brings together all your mobile and desktop devices (including Windows, Mac, iOS and Android) so that they work in harmony, and is packed with features that have been designed to make your working day easier.

Over the next pages, we will show you how to install, login and begin using BT Cloud Voice Communicator Android Edition in an easy-to-follow, step-by-step guide.

This version is for Android, and uses a Wi-Fi or cellular connection to make and receive calls.

This document is intended for you if you will be using, or you are an administrator of, BT Cloud Voice Communicator Android Edition.

1.1 Overview.

1.2 Audience.

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2. REQUIREMENTS.

First of all, you’ll need to check that you meet the following installation and licensing requirements. Speak to your Administrator if you aren’t sure.

2.1 Hardware & Software Requirements.

2.2 Licensing Requirements.

Operating System

BT Cloud Voice Communicator Android Edition has been validated on Android 2.3, 3.2 and Android 4.*

Supported Devices

This version of BT Cloud Voice Communicator should run on any Android Phones using the above operating systems. However, due to network, country and manufacturer variations, we can’t give you a full list of validated devices.

Your account will need to include the Communicator Team Add-On in order to use the Smart Phone application.

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2. REQUIREMENTS.

2.3 Network & Firewall Requirements.

IMPORTANT NOTE:

You need an active Internet connection to login to BT Cloud Voice Communicator and then use it to make and receive calls.

We strongly recommend that you use a known, stable, secure and correctly configured Wireless LAN and use BT Cloud Voice Communicator over this Wi-Fi connection. If you are unsure, please speak to your system administrator for advice and help.

BT Cloud Voice Communicator lets you to decide whether you want to make a native Android call or a VoIP Call. There is also an Always Ask option available to give you the choice every time you use your phone.

The Android dialing service is recommended for use over a 3G connection. With the ‘VoIP Call’ setting, if there is no Wi-Fi connection, the app will try to use the cellular data channel instead. Service and voice quality may not be as good and data charges with your mobile carrier will apply.

You may need to allow outbound access for the following on your firewall:

Protocol Destination Destination Port

HTTPS

ucoffice.yourservices.co.uk

ucoffice.yourservices.co.uk

193.113.10.11 & 193.113.11.11

webcollab.ucoffice.eu

193.113.10.8 & 193.113.11.8

ucoffice.eu

TCP 443TCP 5222TCP 1081TCP 5281TCP 5269TCP 8443

XMPP ucoffice.eu 95.172.95.82 TCP 5222

TCP 1081TCP 5281TCP 5269

SIP

ums01-ipcomms.bt.com ums02-ipcomms.bt.com

193.113.10.7 & 193.113.11.7

85.119.63.1 & 85.119.63.17UDP/TCP 5060 to 5075

85.119.59.31

95.172.95.114

uss01-ipcomms.bt.comuss02-ipcomms.bt.com

95.172.95.82ums01-ipcomms.bt.comums02-ipcomms.bt.com

193.113.10.7 & 193.113.11.7

uk.ic.hnt.hipcom.co.ukuk.ic.56hnt.hipcom.co.uk

_sip_udp.ipcomms-btblnwsbs09.bt.com

147.152.35.101/29 147.152.35.109/29

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2. REQUIREMENTS.

RTPuk.ic.hnt.hipcom.co.uk

uk.ic.56hnt.hipcom.co.uk 85.119.63.1 & 85.119.63.17147.152.35.100/29147.152.35.108/29

UDP 16384 to 32766

DNS Supplied locally UDP/TCP 53

The local requirements can vary from installation to installation; ask your system administrator for details or help if you need it.

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3. LOGIN & PASSWORD MANAGEMENT.

3.1 Logging In.

3. Download & Installation.

3.2 Managing your Username & Password.

Once BT Cloud Voice Communicator has been installed, you can open it as you would any other app. Just tap the BT Cloud Voice Communicator icon (as shown) to launch it.

You’ll need to login to BT Cloud Voice Communicator with your official Application Username and Password, which you should have received in your Welcome or Service Modification email.

Your Username should take the format:

<username>@<domain> (for example user.one@customer.co.uk)

You can change your password through the Business Portal – please follow standards for Password Protection Policies to make sure it’s as safe as possible.

Just enter your username and password (more below) into the appropriate boxes and tap Sign in, and you’re on your way.

The first thing you will see is the login screen:

You can download and install BT Cloud Voice Communicator Android Edition directly from Google Play. It’s very easy – just search for BT Cloud Voice Communicator and install the application.

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4. GETTING STARTED.

4.1 First screen.

4.2 Final screen.

The first thing you will see when you login to BT Cloud Voice Communicator is the Contacts tab. When this comes up, you are ready to begin.

When you want to close down the app, scroll to the bottom of the screen from the Settings tab and tap Sign out.

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5. MAIN TABS.

When you start BT Cloud Voice Communicator for the first time, your contacts list will be empty. You can use the search field to find people and add them to your contacts list or they can be added manually by tapping the Add button.’

This first screen has four tabs at the top that give you information about your contacts and communication options. These are:

• Contacts

• Dial Pad

• Chat

• History

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Buddy-enabled Contacts are those with an XMPP (Extensible Messaging and Buddy Protocol) address. This just means that you will be able to see whether they are available to chat, in the office but away from their desks, or too busy to talk. Checking this will save you time and effort trying to Contact someone who is not there. This is explained in more detail below.

Non buddy-enabled Contacts are all your other phone or conference numbers.

Your Local list is made up of your own personal Contacts that you have built up yourself.

Directory Contacts are people who are part of a shared company Contact list – this is called the enterprise directory.

A short press on a Contact opens the Contact card. You can call or instant message a Contact directly from their card by tapping the relevant icon. You can also mark people as a favourite, which will put them at the top of the Contact list in the favourites section.

If you press and hold the Contact details it opens a ‘context menu’, which gives you the following options:

• Voice call

• Video call

• Join Room

• Contact details

• Add to Favourites

• Subscribe or unsubscribe

• Remove

Click on the Contacts tab to see all the details for your different Contacts:

• Buddy-enabled Contacts

• Non Buddy-enabled Contacts

• Local Contacts

• Directory Contacts.

6. CONTACTS TAB.

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6. CONTACTS TAB.

6.1 Adding a Contact. When you first log in to BT Cloud Voice Communicator, your Contacts list will be empty.

To add a new Buddy-enabled Contact, just tap the Add icon “+” from the status bar or use the Directory Search option instead. Enter the details on the screen and then tap “Done”.

The newly added information appears on your Contacts list. By default, your Buddy information will be shared with the new Contact if an XMPP address is provided.

The same ‘add’ icon is used for including a conference number to a Contact card. This is a special number used so you don’t have to remember the PIN code and conference number for your calls. This is particularly useful if you take part in regular conferences with the same people.

To set this up, type the conference number in the Add Contact view (shown below). You can also add a conference number from the directory search.

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6. CONTACTS TAB.

6.3 Filters. At the bottom of the Contacts list is a filter bar with the following four options: Contacts, All, Directory and Local.

• Contacts – this brings up the list of your Buddy-enabled Contacts. It shows theirname and Buddy status, as well as some space for you to type notes.

• All – this is used to search all local and company directory Contacts.

• Directory – this provides the enterprise directory Contacts and requires a search.

• Local – these are Contacts from your local phone book.

6.2 Editing Contact Details. If you want to change any details, tap a name from the Contacts list to open their Contact card. This is the same for both Buddy-enabled and non-Buddy-enabled Contacts.

• Press Edit to add, change or remove information.

• If you want to delete a Contact from your list, press Remove.

• If you want to stop sharing your Buddy information with the Contact, pressUnsubscribe. You will no longer see the Contact’s Buddy information and theywon’t see yours. An unsubscribed Contact remains in your Contacts list and isalways shown as “offline”. Select Subscribe if you want to set it back up again.

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7. BUDDY STATUS.

As mentioned earlier, you can check the status of any ‘Buddy-enabled’ Contacts to see if they are available. These Contacts will be able to see the same about you on their Contacts list. Status is shown with colour codes, as follows:

If someone wants to be able to see your Buddy status, you will receive a Contact request invitation. You can ignore or accept it. If you prefer to ignore it at first, you can always share your details at a later date by selecting Subscribe from the Contact’s Contact card. The Contact will have to accept this later request before you can see their status.

To set your own status, tap the Buddy icon from the status bar. This will open the My Status screen (shown below) where you can update your avatar and add a personal message as well.

Your avatar is the picture that represents you in your friends’ Contacts lists and in chat screens. To choose your picture, tap on the avatar and use the box that comes up to select an existing image, take a new one with your phone camera, or clear the image and go back to the default silhouette.

You can add a status message in the area next to the avatar, and this will also be shown in your friends’ Contacts lists.

If you see the error message, “Chat Unavailable”, under any tab, it means that the XMPP connectivity has been lost for chat and Buddy. You can still make calls, but you should Contact your service provider as soon as you can to get it back up and running.

Green indicates that they are online and ready for communication.

Yellow means that they are online but have not used their computer for more than ten minutes.

Red tells you that they are busy and do not want to be disturbed.

Grey says that they are offline, so you’ll need to call or chat with them instead.

A question mark comes up when a subscription is pending but not yet approved, ie you have asked to share their Buddy information and are waiting for the go-ahead.

The phone icon shows you that they are on a call, and comes up automatically.

This means that they are in a meeting, and comes up automatically if the appointment has been either made or accepted by them. It won’t come up for all day meetings though. If they make a call within that meeting, the phone icon comes up instead.

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8. INSTANT MESSAGING.

When you click on this tab, you’ll see a list of your recent instant messages. If you chat with someone more than once, all your discussions will appear as one item in the list. Chats are always listed with the newest one at the top; they are not in alphabetical order.

If you want to start an exchange, tap the name to open the chat view (IM view) where new messages can be typed (more on this below). Old messages are also shown.

Any new incoming messages have a notification badge next to the name – this stays there until you’ve read the message.

When you’re in the Chat tab, the Status bar has icons for:

• My Room – Tap this to open a room view, and a list of all the chat rooms in whichyou take part.

• Add Participants

• Buddy Status

• Overflow menu – This gives you more options: Start Group Chat; Mark all as“Read”; About; Settings, and Sign out.

8.1 Chat Tab.

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8. INSTANT MESSAGING.

If you want to send someone an instant message, there are four ways to open a Chat screen:

• Tap a Contact from your list to open a Contact card. From this, choose the chaticon.

• Do a long press on a Contact and choose from the options provided.

• In the Chat History list, tap an entry to send them your next message.

• From search results, tap a name to open their Contact card and then choose thechat icon.

You both need to be online for the chat to work.

If someone wants to talk to you, you’ll see a notification badge on the Chat tab and their entry will appear at the top of the Chat History list.

During the conversation, you’ll see your Contact’s name on the top bar with a Buddy icon flag before it. Their messages will be shown with an orange background while yours will have a white background.

If you want to add a bit of colour to your messages, smiles can be added by typing the corresponding character codes and by selecting from the smiley icons.

8.2 Chat.

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If you need to talk to more than one person at the same time, start a group chat by using one of these ways to open a Chat screen:

• If you’re already talking to someone, tap the Add Participant icon to includeanother person.

• From the Chat tab, tap the menu icon to select the “start group chat” option.

• If you’ve talked as a group before, you can tap the previous entry from your ChatHistory to start it up again.

Extra participants can be added at any time by anyone in the group. However, you can’t remove other people from a chat (we think it comes across as a bit antisocial).

A group chat works the same way as a one-on-one chat. All messages from anyone are sent to everyone else, and all Contacts need to be online to join in.

When you want to exit a group conversation, choose the Leave Chat option. The chat will be marked as “offline” and you will no longer receive messages from it. Tap on the “offline” chat to re-join the room and get involved again. You won’t see any messages that were sent while you were away.

The group chat history is saved and is available to view later from the Chat tab. The Clear History menu item works in the same way as with a one-on-one chat and removes the local history.

The View Participants button shows you a list of participants in the group chat.

8.3 Group Chat (Ad-Hoc Rooms).

8. INSTANT MESSAGING.

NOTE: that deleting a chat room is not supported either.

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9. AUDIO & VIDEO CALLS.

This tab has a standard dial pad which you can use to make audio or video calls. As you dial, the numbers will come up in the text field at the top – if you make a mistake the delete button removes one character at a time.

There are three buttons below the dial pad: Call, Video call, and Dial pad menu that will be set up by your service provider.

To connect with your voicemail, press and hold the number 1. If you don’t have any messages, the icon will be grey.

You can speak to someone over the phone or see them on screen using one of the following methods:

• Tap a name from the Contacts list to open their details. From here, choose theheadset icon for an audio call or the video icon for a video call.

• Press and hold a Contact name and choose from the options provided.

• From the search results, tap a Contact and choose the audio or video icon on theContact card or use the long press option.

• Open the dial pad, enter a phone number, and tap the Call or Video button.

• On the Call History list, tap a call entry.

• From the Chat screen, tap the headset icon to make an audio call or the video iconto make a video call.

9.1 Dial Pad Tab.

9.2 Making Audio or Video Calls.

BackspaceEnter the phone number

Call voicemail

Tap to make a voice call

Tap to make a video call

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When someone wants to speak to you, your device will ring and you’ll be given two options: Accept or Decline. If you press Decline, the line will sound busy at the caller’s end and they will know that you have rejected the call.

When you’re in the middle of a conversation, you can do the following from the in-call screen:

• End the call.

• Mute your microphone so the caller can’t hear you.

• Place your caller on hold.

• Adjust the volume.

• Open the dial pad.

• Transfer a call.

• Talk and then transfer a call.

9.3 Handling Incoming Calls.

9.4 Handling An Established Call.

9. AUDIO & VIDEO CALLS.

Tap Accept or Reject

Tap Transfer. You can send the call to a Contact or enter the transfer number on a fresh Call tab.

Hold and unhold

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10. CALL HISTORY TAB.

Your call history includes all dialled, received, and missed numbers. You can redial your recent Contacts or return any calls you have missed simply by tapping the number that you want from the list.

The colour-coded symbols next to the numbers tell you the type of call they were:

Green Down Arrow: An answered incoming call

Blue Up Arrow: An answered outgoing call

Red Tick Arrow: A missed call

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11. SETTINGS MENU.

The Settings Menu can be reached through the context menu, alongside ‘About’ (which contains information about your device) and ‘Sign Out’, which you’ll use to exit and close down the app when you’ve finished.

You can choose to sign in automatically to BT Cloud Voice Communicator when you start up your device. This means you don’t have to remember to set it up to show that you’re available for communication.

You can toggle through the items on the Settings menu and change them to suit your own preferences. These are:

• Remember password

• Sign in automatically (this will onlywork once ‘Remember Password’ hasbeen checked)

• Call settings

• Help

• Troubleshooting

11.1 Automatic Sign In.

11.2 Call Settings Menu. The Call Settings menu allows you to manage the following communications features:

Option Description

Do not disturb If you need some time with no interruptions, you can set this so all communication is blocked.

Call ForwardingBy activating one of the Call Forward options (Always, Busy, or When Unreachable) you can send your calls on to a specified number.

Remote Office

This lets you use a phone in a hotel or at home as your business phone – perfect for when you’re working out of the office. Caller ID and charging appear as they do when you’re in the office.

Hide numberYou can hide or display your number when calling people. To hide your number, set to “Enable”. To show your number, set to “Disable”.

Call Director

Call Director lets you use any fixed or mobile device as your desk phone. Callers dial your normal number and will reach you on any phone you choose. Several devices can ring at the same time so you don’t miss any calls, and you can move active calls from one device to another without hanging up.

Outgoing calls

Choose between VoIP and mobile (mobile may be recommended when not using Wi-Fi to avoid data charges from your mobile carrier). This can be set to Always Ask so you get the choice every time.

Sim Ring PersonalThis feature lets you set up to ten phone numbers to ring (in addition to the primary phone number) when you receive a call.

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12. MY ROOM.

My Room is a permanent room that is always available for you to chat with anyone that joins. You can reach it by tapping the house icon in the action bar of the Chat tab.

People can join your room from your Contact card, or you can include extra people using the Add Participants icon.

All My Room sessions start as chats but a call can be added in during the session. Additional participants can tap on the Call button to automatically join the conference.

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13. MULTI DEVICE.

If you work from lots of different devices, don’t worry – BT Cloud Voice Communicator has been set up to work in the same way that you do. This includes several features:

• Chat invitations are sent to all devices. Once you have answered the invitation, thechat messages go to the device that you used to reply.

• Retrieving one’s own buddy notifications when another client updates the user’sbuddy status. The client updates its own status based on the information itreceives from the server.

• Accepting a shared buddy invitation in one client is also recognized by anotherclient and both clients start receiving buddy status updates.

• A new buddy subscription made in one client is recognized in another. If theContact blocks the invitation, there are buddy status notifications sent from theserver to all of the user’s clients indicating that the subscription was terminated.This information is shown to the user. If the client receives two buddy statusauthorization requests from two or more devices for the same user, it only showsone request to the user.

• If you remove a Contact from one device, it will update your Contacts lists acrossyour other devices as well.

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14. TROUBLESHOOTING.

If your Username and/or Password are wrong when you try to log in, or if you don’t have the right requirements (as discussed at the beginning), then you will see an error message.

If you are sure that the set up, login and licensing is correct then please check network connectivity, and have another look at the requirements section of this document including Network and Firewall Requirements.

If problems still persist, you can log the issue via the “Troubleshooting” menu within “Settings”. This will let BT Cloud Voice Communicator collect information which can be emailed to your support engineers for further diagnostics.

Offices Worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2014. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.

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