angela o’connorceo and founder of the hr lounge people make the difference
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Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
People make the difference
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
The Nature of the Challenge
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
72% Redundancies or reshaping
your workforce
92% Spending cuts
50% Joint working
41% Shared services
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
The Opportunities
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Case Study: The Crown Prosecution Service
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Context:
Staff needed to be on board if we were to succeed but…
They were more likely to be our assassins than our ambassadors
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Staff confidence in CPS
2002 Staff Survey found:
– Poor satisfaction with CPS as a place to work (46%)
– Managers did not explain changes to staff (28%)
– Few opportunities for personal development (32%)
– Few think recruitment system is fair (27%)
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
2002 Staff Survey
Low morale in CPS also had an impact on our service
Just 44% of staff felt ‘the quality of service offered by the CPS was good”
This, in turn, has an impact on public perceptions
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
77%
69%
52%
51%
31%
-16%
12%
18%
21%
-22%
People’s Panel
Source: MORI
Fire Service
NHS Hospitals
Inland Revenue
Benefits Agency
Net InformedNet Satisfied
Courts
77%-16%
69%
52%
51%
31%-22%
21%
18%
12%
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
88% of staff with high commitment say it improves their performance (Source: MORI)
• Companies voted as “best to work for” yield higher returns to shareholders (Source: Fortune)
• Companies where staff understand organisational goals have a 24% greater shareholder return (Source: Watson Wyatt)
People links with business performance
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Employees: brand alignment
improves productivity Committed to values of the organisation?
Yes86%
No14%
• Less than 1% felt their productivity had improved over the last 12 months
• Over 70% felt their productivity had improved over the past year
Source: MORI Case Study
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Keys to advocacy
Being able to contribute Faith in the leadership/direction Organisational pride Communications
transparencyhonesty relevance
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Race Equality Scheme now used as model of good practice by CRE
Turning staff into ambassadors
More than 300 people have passed through lawscholarship scheme – including administrators
who are now prosecutors
Major legislative changes successfully implemented
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Our strategy:
Overhauled recruitment process Set up in-house schemes to develop and
support staff:– Managers’ development programme– Law scholarship scheme– New Employee Assistance programme
providing 24/7 support including trauma counselling.
Introduced Race Equality Scheme Improved internal communications
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
0
10
20
30
40
50
60
70
80
0 10 20 30 40 50 60 70 80 90
More face-to-face communication
% Actual
% Preferred
Internet e-mail
Grapevine/rumour
Immediate manager/ supervisor
Team briefings
Other newsletters
Press/ext media
Notice boards
Senior management
Video
Unions
Memos
Internal newsletter
Intranet
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
Turning staff into ambassadors:2004 Staff Survey
Satisfaction with CPS as
place to work
58% 46%
Experience of recruitment system is fair
55% 28%
Opportunities for personal development & growth
50% 32%
Managers explain the reasons behind changes
44% 28%
Quality of service offered by CPS is good
60% 44%
2004 2002
Angela O’Connor CEO and founder of The HR Lounge
www.thehrlounge.co.uk
5 Simple things