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Anglia

Between 2019 and 2024 we will invest £2.2bn* in running, maintaining and improving Anglia’s railway for passengers and freight users. A high performing railway is a key driver to economic growth, making the region a place where people want to live, work and invest. Our investment during this time, Control Period 6 (CP6), is critical to achieving this.

CP6 will bring tangible benefits for passengers, with the full opening of the Elizabeth line, the complete replacement of Greater Anglia rolling stock, new stations, and an increase in services across the region supported by new timetables.

However, this will pose challenges to the route, with even greater capacity demands on the network. Anglia is expected to see a significant growth in passenger numbers. This means that the route will be stretched to improve performance, and we must deliver even more in CP6 to meet the same robust standards we do today.

We are building on a solid base of improvements from CP5, with efficiencies in our operation, delivering engineering work with better access and cost planning, as well as a much safer workforce. But we know that despite many good days, train performance is not consistently good enough. We know we need to do more for our passengers and freight users, and we are determined to do better. An ageing asset base and deferral of renewals from CP5 also means an unprecedented level of renewals and refurbishments coming together in CP6 that will make the railway more reliable and reduce delays. This will require us to carefully balance the need to close the railway while we carry out these works and keep passengers moving.

We have joint plans in place with train and freight operating partners to enable us to build on our current day-to-day performance, looking at all aspects of how to prevent delays and respond more quickly to resolve them when they do occur. We are also committed to proactively working with stakeholders in the access planning process to inform how the plans are to be delivered in 2019-2024. Anglia route will also continue to build on our success in

attracting and developing third-party funding for railway upgrades that will deliver passenger benefits. Success here relies on all stakeholders coming together and working collaboratively to deliver the transformation that the region needs.

In February we announced changes to the organisational structure at Network Rail. Anglia will be one of 13 routes, which will be supported by five Network Rail regions and Anglia will become part of a new Eastern region. These changes will enable more local decision making and enable us to put a greater focus on improving train performance and putting passengers and customers first. As these changes bed in, each region will publish updated strategic plans, setting out how we will deliver for our stakeholders under the new structure.

It is an exciting time for the Anglia route. We have a clear vision for the future, and a winning team of 2,500 dedicated employees to deliver a safe, high-performing railway with greater capacity and efficiency to power economic growth in Anglia and the wider UK.

The Anglia route runs some of the most important rail infrastructure in the UK. Our services connect millions of people to city, town and country in a fast-growing region which is vital to the city of London, and a gateway to major UK ports and airports in London and the South East.

Meliha Duymaz, route managing director, Anglia

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We believe that everything we do is to connect city, town and country to improve the lives of millions of people in Anglia.

Every day, we deliver a safe, high performing railway for passengers and freight customers, with greater capacity and efficiency, making Anglia a place where people want to live, work and invest.

• Provide a safer, more efficient and sustainable railway, that is increasingly resilient and reliable for a diverse range of passengers and freight users

• Grow capacity in the Anglia region to enable an uplift in passenger and freight volumes

• Be a gateway for international trade and air travel

• Be a great employer and build winning teams, rewarding excellence and helping our people be the best they can be

• Be trusted by our stakeholders to attract and realise investment in the region: in the franchises, concessions and in third-party funded projects

• Be accountable and deliver on our commitments

• Lead with confidence and pride in everything we do

• Be easy to do business with

• Support and challenge each other to continually improve

• Invest in our people, processes and technology

The Anglia route covers six main areas: Cambridgeshire, Essex, Greater London, Hertfordshire, Norfolk and Suffolk.

train services per day run in partnership with 13 train and freight operators

employees

Management of Liverpool Street - the UK’s third busiest station

Gateway for international freight with connections to three major ports: Felixstowe, Tilbury and Thameshaven

Connections to air travel with stations at Stansted and Southend airports

local authorities and local enterprise partnerships

stations across the route

*Funding for projects to build a bigger and better railway and increase capacity is in addition to this figure but is secured as the business case for each project develops.

4,230

2,500

235

50

Our purpose

Our route at a glance

Our vision

For CP6 this means we will:

To accomplish our purpose and vision we will:

LiverpoolStreet

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Major improvement work in CP6

We are clear that delivering a more reliable service for passengers and freight users, with fewer delays and cancellations, is our purpose, each and every day. The record investment in our renewals and maintenance programmes aims to make this happen. This coupled with our enhancements investment programme means passengers, communities and freight users will experience a very different railway in Anglia over the next five years.

We are working collaboratively with Greater Anglia to support the introduction of its new fleet as it replaces all its trains with new, longer, spacious and more comfortable trains. From May 2019, passengers will be able to enjoy quicker services from Norwich to London, as additional services achieve that journey in 90 minutes. c2c is also introducing new, longer trains to provide passengers with more seats.

In north London, we are close to completing the building of a new station at Meridian Water in Enfield and significantly increasing the passenger services to there from Stratford on the West Anglia Main Line. The works to ease congestion at the increasingly busy Tottenham Hale with a new accessible footbridge will also soon be completed as part of the Lee Valley Rail Programme.

We are also working with Transport for London (TfL) by supporting the delivery of the new Elizabeth line taking more people from Essex to London, Heathrow and the West and upgrading Ilford and Romford stations.

In Suffolk, a new 1.3km track loop will significantly increase freight capacity from the Port of Felixstowe. This will also improve reliability for passenger services, get lorries off the roads, and make the railway safer by removing and upgrading level crossings.

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As part of our engagement process for CP6, we invited groups of stakeholders to take part in a series of workshops and meetings to share plans and gain valuable feedback, and where possible, changes to the plan were made. We are now working on an enhanced engagement plan for CP6, recognising the need for regular and effective engagement, listening exercises and a mechanism for feedback. This plan will be shared with stakeholders once complete.

Stakeholder engagement strategy

Our people

The northern part of the region will also benefit from upgrading old Victorian signalling equipment between Norwich, Yarmouth and Lowestoft, providing a safe, reliable and efficient railway fit for the 21st century.

Across the route, we are seeking to deliver a tremendous amount of renewals to improve the reliability of our infrastructure for passengers and freight users for years to come. We plan to replace or refurbish approximately a quarter of our track across the route as well as overhead line systems on the Fenchurch Street line and at Stratford. We are stabilising embankments and installing uninterruptable power supplies throughout the route, as well as upgrading and closing level crossings to make them safer and help introduce future line speed improvements. We plan to invest £350m to modernise three of our signalling systems in Cambridge and Clacton and on the North London Line, that will mean fewer delays and improved journeys for those travelling on these busy lines.

As well as improvements to tracks and signals, the renewal of the roof at London Liverpool Street station, Britain’s third busiest station, will keep our 144-year old jewel in prime condition to welcome passengers, retail customers and visitors, every day, for years to come.

Finally, while additional funding will be required, we continue to work closely with local authorities and industry partners on various schemes to address bottlenecks and provide additional station capacity.

Our workforce will also see positive changes to their working environment and training, helping them stay safe and become the best they can be to help deliver for passengers and freight users.

We are investing in improved protective equipment and new technology designed to keep track workers safer. Importantly, we are also improving safety at access points with better lighting and walkways. More safety and wellbeing programmes aim to help keep our staff fit and stay mentally well.

Our Anglia diversity and inclusion strategy sets out how we will make Network Rail a better place to work for everyone. We are introducing a local recognition excellence scheme, Anglia Champion Employee Awards (ACE), recognising individuals and teams who have gone above and beyond in their role and contributed to the success of the Anglia route. A key part of this is to recognise those who live by our values, behaviours and those that demonstrate our safety and performance culture.