RECONCILIATION ACTION PLAN

2 3

2 3

4

Anglicare WA is committed to a just and fair society in which all people thrive.

Anglicare WA has a vision to be part of that society, as a leading not-for-profit organisation highly regarded by clients, funders and donors. We wish to play an important part in building strong communities and families. We seek to influence policy makers and ensure that institutions and systems are attuned to the needs of all people in our community.

This can only be achieved in a spirit of Reconciliation between Aboriginal and non-Aboriginal Western Australians.

4

Our visiOn fOr recOnciliatiOn

5

We believe Reconciliation will be advanced if we, as individuals and as an organisation:

• acknowledge and respect Aboriginal people as the original custodians of Australia

• strengthen our relationship with Aboriginal people and communities

• recognise and value the importance of Aboriginal Lore, and cultural beliefs, traditions, and ‘ways of doing’

• strive for social justice with Aboriginal people, by improving the delivery of our services and insisting on equity in all aspects of our work and the communities we walk alongside

• use a principle of empowerment in all Anglicare WA programs and activities

5

6

Anglicare WA is a not-for-profit community organisation that works together with people, families and communities to enhance their abilities to cope with the challenges of life and relationships.

We provide services from 35 locations across the state, from as far north as Kununurra to as far south as Albany. We assist more than 35,000 Western Australians every year. Our ultimate aim is that the people we walk alongside can thrive.

Our services fit within three areas:

• Relationships: we work with individuals and families to build resilient relationships

• Housing: we work with people to secure and maintain affordable, stable and appropriate homes

• Financial stress: we work with people in times of financial crisis to deal with their immediate needs and plan for a more sustainable future

We rely on the generous support of the community, governments and the private sector to continue to offer these services.

Our business

7

Responding to Aboriginal LeadershipWe have been working for many years, and particularly since 2002, to change the way we interact with Aboriginal people, improving our responsiveness and ability to reach out and engage. We have tackled the challenge from several directions – structurally, through policy and training, and through a range of strategies.

We have established and maintained key structures to ensure that we can hear, and respond to, Aboriginal leadership.

These include:

• Aboriginal Advisory Structures (advisory groups to the CEO (e.g. Aboriginal Reference Group - made up of external Aboriginal Elders and Aboriginal staff members)

• Aboriginal Staff Forum • A Cultural Security Policy and Plan

Through these structures we have been able to genuinely challenge ourselves to become more effective in working with/walking alongside Aboriginal people, families and communities. This challenge continues, and this/our Reconciliation Action Plan not only allows us to take stock of what we currently do well, but also motivates us to make dramatic improvements into the future.

Our recOnciliatiOn actiOn Plan

8

Anglicare WA continually aspires to listen deeply, with its ears, its eyesand with its heart.

We recognise that corporate statements are not enough. They must translate up-down and sideways to all levels. Aboriginal terms of reference must be interwoven into and embedded in the cultural fabric of Anglicare WA.

Anglicare WA has many local services that are collaborating very effectively with local Aboriginal people in the design, development and delivery of services. This provides a base for us to ensure that, over the next five years, all parts of the organisation can justly claim to be significantly improving their work in Reconciliation , through increased opportunities for Aboriginal people – both as employees and service users; through deep and genuine respect for Aboriginal people, their culture, and their resilience in the face of inter-generational trauma and difficulties; and through ever-improving relationships between Aboriginal and non-Aboriginal staff, consumers and managers.

Making a difference On the grOund

We have challenged ourselves, as an organisation, to move from a deficit model to a strength-based model. Attachment 1 shows a journey that people need to go on from ‘Surviving’ (life is a battle) to ‘Coping’ (getting by) to ‘Building’ (life isn’t bad), to ‘Thriving’ (life is going well, and we are in charge of our own destiny).

This shift is particularly important for Aboriginal people. Helping people survive or cope is not only inadequate, it can be damaging. We commit to walking alongside people throughout their journey, with the goal clear and non-negotiable: thriving.

recOgnising, and building On, strength

9

the PrOcess

The Reconciliation Action Plan will be overseen by the Executive General Manager Operations in conjunction with the Aboriginal Services Consultant and the Reconciliation Committee. The Reconciliation Committee will be made up of staff and/or volunteers across all levels of the organisation, representation across the regions and possible representation externally. Central to the function of this committee will be a coordination role for the Reconciliation Action Plan. Other functions of the Reconciliation Committee will include: promoting the Reconciliation Action Plan amongst staff and teams; encouraging and supporting activities; monitoring and reporting on progress of objectives and actions; and recommending any further actions. The Committee will have secretariat support.

Key to any success will be the capacity to communicate across the organisation. The Reconciliation Committee will be expected to communicate across key organisational structures and mechanisms to ensure its successful implementation (see below).

Reconciliation Committee

Aboriginal Advisory Groups

Staff Groups Staff

members Operations

Group

Aboriginal Staff Forum

Executive

Senior Leadership

Group

10

11

The three key elements of this Reconciliation Action Plan: relationship, respect and opportunity

are like three legs on a stool: take any one of them away and the whole will collapse. Opportunities for Aboriginal people are most effective when they are based on respect and where relationships are marked by trust. Relationship is nothing but a feel-good exercise if it is not backed up by genuine equity and opportunity.

“Anglicare WA does this, not because it’s just a good thing to do but because it’s the right thing to do”, Aboriginal Reference Group member.

In our view, all five of our objectives serve, and are dependent upon, relationship, respect and opportunity. However, some of them relate more particularly to one or two of these elements, and we have indicated this in the following summary of objectives and actions.

Relati

onship Respect Opportunity

relatiOnshiP resPect OPPOrtunity

12

1: aPPrOPriate and effective servicesOur services will be appropriate and effective for Aboriginal people.

i. Build and respond to Aboriginal Leadership in service design, development and deliveryii. Commitment to real change: intensive and long term strategiesiii. Provide and contribute to integrated service provision in local areasiv. Focus on building the capacity of individuals, families and communitiesv. ‘Working in Aboriginal Ways’: Building cultural competence throughout Anglicare WA

2: eMPlOyMentWe will achieve an overall level of 6% Aboriginal staffing by 2016. Aboriginal people will be working in all service areas and at all levels of Anglicare WA. i. Implement and grow a clear, effective Aboriginal Employment Strategyii. Establish a culturally appropriate Employee Assistance Programmeiii. Build the skills and confidence of Aboriginal Staff

ObJectives and actiOnsOur Reconciliation Action Plan focuses on five interrelated objectives,

which are linked to the three elements of Reconciliation.

13

3: OrganisatiOnal cultureWe will have culturally secure working environments for Aboriginal employees, and all other staff.

i. Ensure that culturally appropriate practice becomes part of the fabric of our organisationii. Consistently respect Aboriginal ways of workingiii. Acknowledge past and present injustices and challenges

4: lOcal cOllabOratiOnOur services will have direct, respectful relationships with local Aboriginal communities, and work collaboratively as they build their capacity and self-determination.

i. Accept leadership from local Aboriginal peopleii. Support local enterprise and developmentiii. Establish and consistently practice protocols that demonstrate respect for local Aboriginal people, including Traditional Ownersiv. Build direct and strong relationship between local services and local Aboriginal peoplev. Move towards Aboriginal run services

5: sOcial JusticeWe will be actively supporting Aboriginal staff and partners in their efforts to achieve social justice.

i. Advocate for Social Justice, in partnership with Aboriginal people

14 15

aPPr

OPr

iate

and

eff

ectiv

e se

rvices

OBJ

ECTIV

E 1:

O

ur s

ervi

ces

will

be

appr

opria

te a

nd e

ffect

ive

for A

borig

inal

peo

ple

Rela

tions

hip

Re

spec

t O

ppor

tuni

ty

14 15

 8

AC

TION

By

Whe

n W

ho

How

do

we

know

?

1.1.

3

Ma

nage

rs1 w

ill ha

ve c

ultu

ral m

ento

ring

on h

ow to

ma

ke th

eir s

ervi

ces m

ore

effe

ctiv

e fo

r A

bor

igin

al p

eop

le. (

This

men

torin

g m

ay

be

from

Ab

orig

ina

l sta

ff, w

here

thos

e st

aff

are

co

mfo

rtab

le w

ith th

at r

ole)

.

July

201

2

EGM

S &

O

Each

non

-Ab

orig

ina

l ma

nage

r will

have

na

med

at l

east

one

cul

tura

l men

tor,

and

b

e m

aki

ng c

onta

ct o

n a

regu

lar b

asis

. D

ocum

enta

tion

in p

rofe

ssio

nal

dev

elop

men

t pla

ns a

nd p

erfo

rma

nce

revi

ews.

1.2

C

omm

itmen

t to

rea

l cha

nge:

inte

nsiv

e a

nd lo

ng te

rm st

rate

gies

We

reco

gnise

tha

t for

com

ple

x re

aso

ns, t

he jo

urne

y fro

m ‘s

urvi

ving

’ to

‘thr

ivin

g’ (S

ee

Att

ach

men

t 1) i

s a lo

ng o

ne fo

r ma

ny A

bor

igin

al f

am

ilies.

‘Ba

nd-a

id’ s

olut

ions

are

not

en

ough

. W

e w

ill en

sure

tha

t: ü

O

ur se

rvic

es w

ill d

evel

op in

tens

ive,

long

term

, stre

ngth

ba

sed

ap

pro

ach

es, r

ath

er

tha

n cr

isis b

ase

d b

and

-aid

solu

tions

. Thi

s will

be

mon

itore

d b

y ou

r Ad

viso

ry

Stru

ctur

es

July

201

2

EGM

S &

O

Doc

umen

tatio

n in

all

serv

ice

are

a b

usin

ess

pla

ns.

Sta

tem

ent o

n p

rogr

ess i

n A

nnua

l Rep

ort.

Feed

ba

ck fr

om A

bor

igin

al s

taff

foru

m.

Revi

ew b

y A

bor

igin

al A

dvi

sory

Gro

ups a

nd

Ab

orig

ina

l Ser

vice

s Con

sulta

nt.

1.3

Prov

ide

and

con

trib

ute

to in

tegr

ate

d se

rvic

e p

rovi

sion

in lo

cal a

rea

s

Serv

ices

mus

t alw

ays

be

des

igne

d a

nd d

eliv

ered

in a

n in

tegr

ate

d w

ay,

to e

nsur

e th

at

fam

ilies a

nd in

div

idua

ls a

re n

ot fo

rced

to g

o to

a n

umb

er o

f age

ncie

s and

serv

ice

pro

vid

ers t

o ge

t the

ir ne

eds m

et.

We

will

ensu

re th

at o

ur lo

cal s

ervi

ces:

ü

Wor

k in

col

lab

ora

tion

with

loca

l Ab

orig

ina

l org

ani

satio

ns a

nd o

ther

loca

l ser

vice

s to

ens

ure

inte

gra

ted

serv

ice

del

iver

y ü

D

evel

op a

tool

kit t

hat p

rovi

des

loca

l info

rma

tion

and

ad

vice

ü

St

rive

to m

inim

ise th

e nu

mb

er o

f diff

eren

t age

ncy

wor

kers

tha

t any

pa

rticu

lar

fam

ily se

es.

Jan

2012

Ju

ly 2

012

Ong

oing

EGM

S &

O

ASC

EG

M S

& O

Sta

ff in

duc

tion

pro

cess

to in

clud

e in

form

atio

n on

loca

l Ab

orig

ina

l or

gani

satio

ns.

Lists

of l

oca

l Ab

orig

ina

l org

ani

satio

ns th

at

loca

lly b

ase

d se

rvic

es a

re c

olla

bor

atin

g w

ith in

clud

ed in

Ab

orig

ina

l ser

vice

s too

lkit.

Lo

cally

ba

sed

serv

ices

rep

ort a

nnua

lly o

n th

eir e

fforts

to m

inim

ise th

e nu

mb

er o

f se

rvic

e p

rovi

der

s tha

t fa

milie

s mus

t util

ise to

m

eet t

heir

need

s.

Key:

EG

M S

&O

– E

xecu

tive

Gen

era

l Ma

nage

rs S

ervi

ces &

Op

era

tions

A

SC –

Ab

orig

ina

l Ser

vice

s Con

sulta

nt

           

           

           

           

           

           

             

           

           

           

1  Seni

or  L

eade

rshi

p  G

roup

 and

 Exe

cutiv

e  m

embe

rs  

16 17

 9

AC

TION

By

Whe

n W

ho

How

do

we

know

?

1.4

W

orki

ng in

Ab

orig

ina

l Wa

ys: B

uild

ing

cultu

ral c

omp

eten

ce th

roug

hout

Ang

lica

re W

A

W

e a

re c

omm

itted

to e

nsur

ing

tha

t all

sta

ff b

ecom

e m

ore

cultu

rally

com

pet

ent.

See

Att

ach

men

t 2: ‘

Leve

ls of

Cul

tura

l Com

pet

ence

’. Th

is is

ach

ieve

d th

roug

h tra

inin

g,

ongo

ing

dia

logu

e, m

ento

ring,

exp

erie

nce

and

refle

ctio

n.

We

have

dev

elop

ed a

n a

ccre

dite

d, i

nter

nal p

rofe

ssio

nal t

rain

ing

pa

cka

ge: "

Our

Jo

urne

y: T

wo

Wa

y Le

arn

ing”

. W

e w

ill:

ü

Ens

ure

tha

t all s

taff

und

erta

ke th

e tra

inin

g to

ens

ure

cultu

ral a

wa

rene

ss

ü

Tra

in ,

and

req

uire

, ma

nage

rs to

fost

er `O

ur J

ourn

ey: T

wo

Wa

y Le

arn

ing”

' of

wor

king

in th

eir s

ervi

ce a

rea

s ü

Es

tab

lish

a c

ultu

ral m

ento

ring

pro

gra

m fo

r sel

ecte

d n

on-A

bor

igin

al s

taff.

(b

egin

ning

with

thos

e w

hose

wor

k in

volv

es h

igh

cont

act

with

Ab

orig

ina

l peo

ple

) (In

ad

diti

on to

ma

nage

rs, s

ee 1

.1.3

) ü

W

here

pra

ctic

ab

le, h

ost m

onth

ly lu

ncht

ime

foru

ms w

here

sta

ff ca

n re

flect

on

and

re

view

thei

r cul

tura

l pra

ctic

e (f

or a

ll st

aff

who

ha

ve c

omp

lete

d tr

ain

ing)

ü

O

pp

ortu

nitie

s pro

vid

ed fo

r la

ngua

ge tr

ain

ing

for s

taff,

and

pos

sibly

for o

ther

a

genc

ies.

Ong

oing

O

ngoi

ng

July

201

2,

Jan

2012

Ja

n 20

13

EGM

S&

O

EGM

S&

O

EGM

S&

O

Exec

utiv

e EG

M S

&O

On

train

ing

cale

nda

r tw

ice

a y

ear,

and

a

vaila

ble

on

dem

and

. St

aff

com

ple

te tr

ain

ing

with

in si

x m

onth

s of

com

men

cem

ent.

Num

ber

of s

taff

pa

rtici

pa

ting

in c

ultu

ral

men

torin

g

Doc

umen

tatio

n on

cul

tura

l men

torin

g in

p

erfo

rma

nce

ap

pra

isals

Num

ber

of l

unch

time

foru

ms c

ond

ucte

d

Num

ber

of s

taff

pa

rtici

pa

ting

in la

ngua

ge

train

ing

Key:

EG

M S

&O

– E

xecu

tive

Gen

era

l Ma

nage

rs S

ervi

ces &

Op

era

tions

16 17

Rela

tions

hip

Re

spec

t O

ppor

tuni

tyeM

PlOyM

ent

OBJ

ECTIV

E 2:

Em

ploy

men

t of A

borig

inal

sta

ff in

eac

h lo

catio

n w

ill re

flect

, at l

east

, the

pro

porti

on o

f Abo

rigin

al re

siden

ts in

that

loca

l are

a an

d/or

th

e pr

opor

tion

of A

borig

inal

ser

vice

use

rs (w

hich

ever

is g

reat

er)2

Empl

oym

ent o

f mor

e A

borig

inal

staf

f is a

prio

rity

beca

use:

• A

borig

inal

wor

kers

tend

to h

ave

high

er le

vels

of c

ultu

ral c

ompe

tenc

e•

Som

e A

borig

inal

clie

nts r

espo

nd m

ore

posit

ivel

y to

Abo

rigin

al w

orke

rs•

Abo

rigin

al w

orke

rs in

crea

se th

e cu

ltura

l com

pete

nce

of o

ther

wor

kers

, thr

ough

thei

r dai

ly in

tera

ctio

ns a

nd c

onve

rsat

ions

18 19

18 19

Rela

tions

hip

Re

spec

t O

ppor

tuni

ty

 12

C

ULTU

RAL

SEC

URITY

O

bjec

tive

3 A

nglic

are

WA

will

hav

e cu

ltura

lly s

ecur

e w

orki

ng e

nviro

nmen

ts fo

r Abo

rigin

al e

mpl

oyee

s, a

nd a

ll ot

her s

taff

Ang

lica

re W

A is

com

mitt

ed to

the

crea

tion

of a

cul

tura

lly se

cure

org

ani

satio

n; a

n or

gani

satio

n th

at m

ake

s Ab

orig

ina

l peo

ple

feel

con

fiden

t ab

out b

eing

resp

ond

ed to

in a

wa

y th

at i

s in

harm

ony

with

thei

r ow

n cu

ltura

l wa

ys.

This

com

mitm

ent i

s led

by

the

Boa

rd a

nd th

e C

EO, a

nd g

uid

ed b

y th

e A

bor

igin

al A

dvi

sory

Gro

ups,

Ab

orig

ina

l Ser

vice

s Con

sulta

nt a

nd th

e A

bor

igin

al

Sta

ff Fo

rum

. Inc

rea

singl

y, th

e Re

conc

iliatio

n C

omm

ittee

will

take

a ro

le in

lea

din

g st

aff

att

itud

es o

n th

is.

A

CTIO

N

By W

hen

Who

Ho

w d

o w

e kn

ow?

3.1

Ensu

re th

at c

ultu

rally

ap

pro

pria

te p

ract

ice

bec

omes

pa

rt of

the

fab

ric o

f our

or

gani

satio

n.

W

e w

ill (in

ad

diti

on to

stra

tegi

es sh

own

und

er O

bje

ctiv

es 1

and

2):

ü

Con

tinue

to w

ork

with

the

Ab

orig

ina

l Sta

ff Fo

rum

and

Rec

onci

liatio

n C

omm

ittee

to

exp

lore

wha

t is n

eed

ed to

ens

ure

cultu

ral s

ecur

ity

ü

Ad

here

to a

ll act

ions

show

n un

der

Act

ion

2.1

ü

Ma

inta

in i

mp

orta

nt p

roto

cols,

incl

udin

g A

ckno

wle

dgi

ng C

ount

ry, a

t the

b

egin

ning

of e

ach

mee

ting,

pre

fera

bly

usin

g th

e la

ngua

ge o

f the

loca

l are

a

ü

Incl

ude

Wel

com

e to

Cou

ntry

in a

ll ma

jor e

vent

s ü

En

sure

tha

t all s

elec

tion

pro

cess

es a

re m

onito

red

by

the

Ab

orig

ina

l Ad

viso

ry

Gro

ups a

nd th

e A

bor

igin

al S

ervi

ces C

onsu

ltant

ü

Bu

ild in

mea

sure

s on

cultu

ral s

ecur

ity a

nd re

conc

iliatio

n in

any

sta

ff cl

ima

te

surv

eys

Ong

oing

O

ngoi

ng

Ong

oing

O

ngoi

ng

Jan

2012

Reco

ncilia

tion

C

omm

ittee

Ex

ecut

ive

Reco

ncilia

tion

Com

mitt

ee

Reco

ncilia

tion

Com

mitt

ee

HR,

AA

Gs &

ASC

EG

M C

S &

M

Feed

ba

ck fr

om A

bor

igin

al S

taff

Foru

m a

nd

Reco

ncilia

tion

Com

mitt

ee

Doc

umen

ted

inp

ut fr

om A

bor

igin

al S

taff

Foru

m m

eetin

gs a

nd R

econ

cilia

tion

Com

mitt

ee c

onve

rsa

tions

Se

e 2.

1 Po

licy

on u

se o

f Wel

com

e to

Cou

ntry

and

A

ckno

wle

dge

men

t of C

ount

ry

Prot

ocol

s bei

ng u

sed

. Fe

edb

ack

from

Ab

orig

ina

l Ad

viso

ry G

roup

s C

onte

nt o

f sta

ff cl

ima

te su

rvey

s

Key:

A

AG

s – A

bor

igin

al A

dvi

sory

Gro

ups

ASC

– A

bor

igin

al S

ervi

ces C

onsu

ltant

r ela

tio

nsh

i p  

r e

spec

t    

op

po

rtu

nit

y  

cult

ural

sec

urity

OBJ

ECTIV

E 3

Ang

licar

e W

A w

ill h

ave

cultu

rally

sec

ure

wor

king

env

ironm

ents

for A

borig

inal

em

ploy

ees,

and

all

othe

r sta

ff

Ang

licar

e is

com

mitt

ed to

the

crea

tion

of a

cul

tura

lly se

cure

org

anisa

tion;

an

orga

nisa

tion

that

mak

es A

borig

inal

peo

ple

feel

con

fiden

t abo

ut b

eing

resp

ond

ed

to in

a w

ay th

at is

in h

arm

ony

with

thei

r ow

n cu

ltura

l way

s. T

his c

omm

itmen

t is l

ed b

y th

e Bo

ard

and

the

CEO

, and

gui

ded

by

the

Abo

rigin

al R

efer

ence

Gro

up,

the

Abo

rigin

al S

ervi

ces

Con

sulta

nt a

nd th

e A

borig

inal

Sta

ff Fo

rum

(A

borig

inal

Sta

ff Fo

rum

). In

crea

singl

y, th

e Re

conc

iliatio

n C

omm

ittee

will

take

a le

ad ro

le in

le

adin

g st

aff a

ttitu

des

on

this.

20 21

 13

AC

TION

By

Whe

n W

ho

How

do

we

know

?

3.2

Re-c

onst

itute

Rec

onci

liatio

n C

omm

ittee

, with

a sp

ecifi

c b

rief t

o fo

ster

Res

pec

t, Re

latio

nshi

p a

nd O

pp

ortu

nity

acr

oss A

nglic

are

WA

(in

acc

ord

anc

e w

ith th

is Pl

an)

.

Nov

201

1

EGM

O

Initi

al m

eetin

g of

Rec

onci

liatio

n C

omm

ittee

he

ld.

Sub

seq

uent

mee

tings

hel

d o

n re

gula

r ba

sis

(Qua

rterly

). 3.

3 C

onsis

tent

ly re

spec

t Ab

orig

ina

l wa

ys o

f wor

king

A

bor

igin

al s

taff

alre

ad

y w

ork

very

effe

ctiv

ely

to su

pp

ort A

bor

igin

al in

div

idua

l fa

milie

s and

co

mm

uniti

es. S

omet

imes

this

wor

k ca

n b

e ‘in

visib

le’ b

eca

use

it is

don

e d

iffer

ently

to

ma

inst

rea

m st

rate

gies

. ü

W

e w

ill en

sure

tha

t our

Boa

rd, o

ur E

xecu

tive,

our

ma

nage

rs a

nd o

ur st

aff

are

all

willi

ng a

nd a

ble

to h

onou

r loc

al w

ays

as l

egiti

ma

te a

nd e

ffect

ive

pra

ctic

e. T

his

will

incl

ude

und

erta

king

all

the

act

ions

show

n in

Stra

tegy

1.4

(Wor

king

in

Ab

orig

ina

l Wa

ys).

Exec

utiv

e

See

1.4

Ab

orig

ina

l Sta

ff Fo

rum

rep

ortin

g im

pro

vem

ents

.

3.4

Ack

now

led

ge p

ast

and

pre

sent

inju

stic

es a

nd c

halle

nges

A

bor

igin

al s

taff

are

, ofte

n, liv

ing

in a

con

text

of i

nter

gene

ratio

nal t

raum

a a

nd in

tern

alis

ed

opp

ress

ion

(resu

lting

from

pa

st in

just

ices

), of

late

ral v

iole

nce

and

of o

ngoi

ng ra

cism

. D

ealin

g w

ith th

is co

ntex

t is e

asie

r if o

ther

s in

the

orga

nisa

tion

und

erst

and

and

a

ckno

wle

dge

it.

We

will:

ü

Fo

rma

lly a

ckno

wle

dge

(thr

ough

sta

tem

ents

, cer

emon

y, a

nd p

hysic

al s

igns

and

sy

mb

ols)

, the

ha

rm d

one

to A

bor

igin

al f

am

ilies a

nd c

omm

uniti

es b

y p

ast

p

ract

ices

and

soci

al p

olic

ies.

ü

En

sure

, thr

ough

‘Our

Jou

rney

: Tw

o W

ay

Lea

rnin

g’ tr

ain

ing

and

lunc

h fo

rum

s, th

at a

ll sta

ff a

re a

wa

re o

f thi

s con

text

and

its r

elev

anc

e to

our

wor

k.

Sep

t 201

2

June

201

2

Reco

ncilia

tion

Com

mitt

ee

Reco

ncilia

tion

Com

mitt

ee &

Ex

ecut

ive

Cle

ar p

rop

osa

l (a

fter s

igni

fica

nt d

ialo

gue)

on

natu

re o

f cer

emon

y, st

ate

men

ts a

nd

phy

sica

l sig

ns

Imp

lem

enta

tion

(beg

inni

ng in

Rec

onci

liatio

n W

eek)

of c

erem

ony,

sta

tem

ents

and

p

hysic

al s

igns

. Re

sults

of s

taff

surv

eys.

O

bse

rva

tions

from

Ab

orig

ina

l Sta

ff Fo

rum

and

Re

conc

iliatio

n C

omm

ittee

Key:

EG

M O

– E

xecu

tive

Gen

era

l Ma

nage

r Op

era

tions

20 21

 14

LOC

AL

CO

LLA

BORA

TION

Obj

ectiv

e 4

Our

ser

vice

s w

ill h

ave

dire

ct, r

espe

ctfu

l rel

atio

nshi

ps w

ith th

eir l

ocal

Abo

rigin

al c

omm

uniti

es, a

nd w

ill b

e co

ntrib

utin

g to

ca

paci

ty b

uild

ing

and

self-

dete

rmin

atio

n W

e ne

ed to

bre

ak

our c

entu

ries o

ld h

ab

it of

imp

osin

g ou

r id

eas o

f wha

t is g

ood

for A

bor

igin

al p

eop

le. T

his r

equi

res u

s to

take

dire

ctio

n fro

m A

bor

igin

al p

eop

le in

des

igni

ng, d

evel

opin

g a

nd

del

iver

ing

our s

ervi

ces.

We

also

nee

d to

let g

o of

the

‘one

size

fits

all’

ap

pro

ach

. Ab

orig

ina

l com

mun

ities

are

div

erse

, and

we

mus

t lea

rn to

wor

k w

ell w

ith o

ur lo

cal c

omm

uniti

es, r

ath

er th

an

simp

ly im

por

ting

idea

s fro

m w

este

rn fr

am

ewor

ks.

A

CTIO

N

By W

hen

Who

Ho

w d

o w

e kn

ow?

4.1

Ack

now

led

ge le

ad

ersh

ip fr

om lo

cal A

bor

igin

al p

eop

le

We

will

act

ivel

y en

cour

age

all

our l

oca

l ser

vice

s to:

ü

Lis

ten

care

fully

/dee

ply

to lo

cal A

bor

igin

al p

eop

le a

s the

y ex

pre

ss th

eir n

eed

s a

nd a

spira

tions

, and

as w

e ex

plo

re w

hat p

art

we

can

pla

y in

mee

ting

thos

e ne

eds a

nd a

spira

tions

. (Se

e 1.

1.2)

ü

C

olla

bor

ate

with

loca

l Ab

orig

ina

l peo

ple

, inc

lud

ing

Tra

diti

ona

l Ow

ners

and

thei

r El

der

s whe

re p

ossib

le, w

hen

des

igni

ng a

nd d

evel

opin

g ta

rget

ed lo

cal s

ervi

ces,

pro

ject

s or p

rogr

am

(See

1.1

.2)

ü

Iden

tify,

with

loca

l peo

ple

, the

mos

t ap

pro

pria

te p

roce

sses

for c

onsu

lting

in th

eir

are

a (e

.g. E

lder

feed

ba

ck, y

arn

ing,

form

al m

eetin

gs, l

oca

l lea

der

ship

gro

up)

ü

Find

op

por

tuni

ties t

o w

ork

toge

ther

with

loca

l Ab

orig

ina

l age

ncie

s and

co

mm

unity

gro

ups i

n sh

arin

g ou

r res

ourc

es a

nd d

eliv

erin

g se

rvic

es in

pa

rtner

ship

ü

Su

pp

ort a

nd re

spon

d to

Ab

orig

ina

l initi

ate

d p

rop

osa

l in lo

cal a

rea

s

Ong

oing

O

ngoi

ng

Ong

oing

O

ngoi

ng

Ong

oing

EGM

S&

O

EGM

S&

O

EGM

S&

O

EGM

S&

O

EGM

S&

O

See

1.1.

2 D

ocum

enta

tion,

by

each

Ang

lica

re W

A

serv

ice

are

a, n

am

ing

(unl

ess c

ultu

rally

in

ap

pro

pria

te) w

hich

Ab

orig

ina

l peo

ple

and

gr

oup

s ha

ve b

een

invo

lved

in se

rvic

e d

esig

n,

dev

elop

men

t and

del

iver

y, a

nd h

ow.

Feed

ba

ck, t

hrou

gh A

bor

igin

al S

taff

Foru

m

and

our

ma

nage

men

t cha

nnel

s, on

loca

l co

llab

ora

tion.

4.2

Sup

por

t loc

al e

nter

pris

e a

nd d

evel

opm

ent

A

s loc

al c

orp

ora

te c

itize

ns w

e w

ill st

rive

to su

pp

ort l

oca

l Ab

orig

ina

l eco

nom

ic a

nd

ente

rpris

e d

evel

opm

ent.

W

e w

ill, w

here

ver p

ossib

le:

ü

Buy

and

use

loca

l Ab

orig

ina

l pro

duc

ts, i

nclu

din

g a

rtwor

k, fa

rm p

rod

uce,

etc

ü

Us

e lo

cal A

bor

igin

al la

bou

r for

pro

ject

s whe

reve

r pos

sible

(Ab

orig

ina

l con

tract

ors

and

con

sulta

nts,

lab

oure

rs, s

ecur

ity p

erso

nnel

, etc

) ü

Us

e lo

calis

ed c

ultu

ral a

wa

rene

ss tr

ain

ing

(com

ple

men

ting

‘Our

Jou

rney

: Tw

o W

ay

Lea

rnin

g’)

ü

Ack

now

led

ge c

opyr

ight

and

ow

ners

hip

of d

ona

ted

ma

teria

ls

Jan

2012

Ja

n 20

12

Ong

oing

O

ngoi

ng

Exec

utiv

e Ex

ecut

ive

EGM

S&

O

EGM

O

Rep

orts

on

pur

cha

ses o

f loc

al A

bor

igin

al

Goo

ds a

nd se

rvic

es in

all

regi

ons.

Num

ber

of a

gree

men

ts si

gned

. N

umb

er o

f ack

now

led

gem

ents

of d

ona

ted

m

ate

rials.

Ke

y:

EGM

S&

O –

Exe

cutiv

e G

ener

al M

ana

gers

Ser

vice

s & O

per

atio

ns

EGM

O –

Exe

cutiv

e G

ener

al M

ana

ger O

per

atio

ns

r ela

tio

nsh

i p  

r e

spec

t    

op

po

rtu

nit

y  

lOca

l cO

llab

Ora

tiOn

OBJ

ECTIV

E 4

Our

serv

ices

will

hav

e di

rect

, res

pect

ful r

elat

ions

hips

with

thei

r loc

al A

borig

inal

com

mun

ities

, and

will

be

cont

ribut

ing

to c

apac

ity b

uild

ing

and

self-

dete

rmin

atio

n

We

need

to b

reak

our

cen

turie

s old

hab

it of

impo

sing

our i

dea

s of w

hat i

s goo

d fo

r Abo

rigin

al p

eopl

e. T

his r

equi

res u

s to

take

dire

ctio

n fro

m A

borig

inal

peo

ple

in d

esig

ning

, dev

elop

ing

and

del

iver

ing

our s

ervi

ces.

We

also

nee

d to

let g

o of

the

‘one

size

fits

all’

app

roac

h. A

borig

inal

com

mun

ities

are

div

erse

, and

we

mus

t le

arn

to w

ork

wel

l with

our

loca

l com

mun

ities

, rat

her t

han

simpl

y im

porti

ng id

eas f

rom

wes

tern

fram

ewor

ks.

Rela

tions

hip

Re

spec

t O

ppor

tuni

ty

22 23

 15

AC

TION

By

Whe

n W

ho

How

do

we

know

?

4.3

Esta

blis

h a

nd c

onsis

tent

ly p

ract

ice

pro

toco

ls th

at d

emon

stra

te re

spec

t for

loca

l Ab

orig

ina

l p

eop

le, i

nclu

din

g Tr

ad

ition

al O

wne

rs.

A

dhe

ring

to p

roto

cols

help

s all p

eop

le st

and

mor

e st

rong

ly to

geth

er o

n th

eir l

oca

l cou

ntry

. ü

W

here

ver p

ossib

le, t

he T

rad

ition

al O

wne

rs a

nd th

eir E

lder

s will

be

ack

now

led

ged

, a

nd b

e gi

ven

the

opp

ortu

nity

to p

lay

act

ive

role

s in

Ang

lica

re W

A a

ctiv

ities

ü

Ea

ch se

rvic

e w

ill es

tab

lish

clea

r gui

del

ines

on

who

are

ap

pro

pria

te A

bor

igin

al

peo

ple

and

pro

cess

es fo

r cro

ss c

ultu

ral a

wa

rene

ss a

nd a

ctiv

ities

(inc

lud

ing

Wel

com

e to

Cou

ntry

) in

thei

r loc

al a

rea

ü

A

ckno

wle

dge

men

t of C

ount

ry w

ill b

e ex

pre

ssed

at t

he b

egin

ning

of a

ll mee

tings

, in

the

loca

l la

ngua

ge. (

This

is cu

rrent

ly o

nly

don

e in

Noo

nga

r cou

ntry

. Ser

vice

s in

othe

r are

as w

ill ne

ed to

find

out

the

ap

pro

pria

te la

ngua

ge a

nd w

ord

s fo

r the

ir a

rea

)

Ong

oing

O

ngoi

ng

Jan

201

2 O

ngoi

ng

Exec

utiv

e EG

M S

&O

Re

conc

iliatio

n C

omm

ittee

Feed

ba

ck, v

ia A

bor

igin

al S

taff

Foru

m a

nd

Ma

nage

men

t cha

nnel

s.

Part

of th

e In

duc

tion

pro

cess

. G

uid

elin

es e

xist

. A

ckno

wle

dge

men

t use

d fo

r all

mee

tings

A

ckno

wle

dge

men

t in

lang

uage

det

erm

ined

a

nd a

gree

d lo

cally

.

Num

ber

of W

elco

mes

to C

ount

ry.

4.4

Build

dire

ct, s

trong

per

sona

l rel

atio

nshi

p b

etw

een

loca

l sta

ff a

nd lo

cal A

bor

igin

al p

eop

le

Posit

ive,

per

son-

to-p

erso

n re

latio

nshi

ps a

re th

e fo

und

atio

n of

succ

ess i

n a

ll ot

her a

spec

ts

of th

is Re

conc

iliatio

n A

ctio

n Pl

an.

W

e w

ill:

ü

Get

invo

lved

in lo

cal A

bor

igin

al e

vent

s and

cel

ebra

tions

, and

eve

nts h

oste

d b

y A

bor

igin

al o

rga

nisa

tions

ü

Sp

ecify

, thr

ough

dut

y st

ate

men

ts, a

nd w

orkl

oad

ma

nage

men

t sys

tem

s, th

at

bui

ldin

g re

latio

nshi

p w

ith lo

cal A

bor

igin

al p

eop

le, f

am

ilies a

nd c

omm

uniti

es is

ce

ntra

l to

our w

ork

Ong

oing

O

ngoi

ng

Reco

ncilia

tion

Com

mitt

ee

EGM

S&

O

Key

even

ts li

nked

from

Ang

lica

reW

A w

ebsit

es

Feed

ba

ck v

ia A

bor

igin

al S

taff

Foru

m.

Posit

ion

Des

crip

tions

will

incl

ude

time

allo

catio

n fo

r att

end

ing

loca

l eve

nts,

and

b

uild

ing

dire

ct re

latio

nshi

ps w

ith A

bor

igin

al

peo

ple

. 4.

5 Bu

ild L

oca

l Ca

pa

city

(whe

n in

vite

d to

wa

lk w

ith th

em)

W

e a

im to

incr

ease

the

cap

aci

ty o

f loc

al A

bor

igin

al p

eop

le to

del

iver

and

ma

nage

thei

r ow

n se

rvic

es.

ü

We

will

pro

vid

e a

pp

rop

riate

tra

inin

g a

nd p

rofe

ssio

nal d

evel

opm

ent t

o lo

cal

Ab

orig

ina

l peo

ple

to b

uild

thei

r ca

pa

city

to d

eliv

er a

nd m

ana

ge se

rvic

es

ü

Men

tor l

oca

l Ab

orig

ina

l Ser

vice

s/p

eop

le

Ong

oing

O

ngoi

ng

EGM

S&

O

ASC

Rele

vant

tra

inin

g a

nd p

rofe

ssio

nal

dev

elop

men

t occ

urrin

g.

Num

ber

men

tore

d.

EGM

S&

O –

Exe

cutiv

e G

ener

al M

ana

gers

Ser

vice

s & O

per

atio

ns

ASC

– A

bor

igin

al S

ervi

ces C

onsu

ltant

22 23

 16

r ela

tio

nsh

i p  

r e

spec

t    

op

po

rtu

nit

y   SO

CIA

L JU

STIC

E

Obj

ectiv

e 5

We

will

be

activ

ely

supp

ortin

g A

borig

inal

sta

ff an

d pa

rtner

s in

thei

r effo

rts to

ach

ieve

soc

ial j

ustic

e A

bor

igin

al W

este

rn A

ustra

lians

ha

ve fa

ced

ove

rwhe

lmin

g ch

alle

nges

, sin

ce 1

829,

as a

resu

lt of

inva

sion

and

col

onisa

tion.

The

se c

halle

nges

ha

ve re

sulte

d in

ext

raor

din

ary

resil

ienc

e a

nd

stre

ngth

am

ongs

t ma

ny, b

ut a

lso h

igh

leve

ls of

disa

dva

nta

ge. T

here

ca

n b

e no

Rec

onci

liatio

n w

ithou

t gen

uine

reco

gniti

on a

nd ju

stic

e.

O

f cou

rse,

our

wor

k in

volv

es u

s in

dire

ctly

ad

dre

ssin

g A

bor

igin

al d

isad

vant

age

and

enh

anc

ing

the

hea

lth a

nd w

ellb

eing

of A

bor

igin

al f

am

ilies.

This,

thou

gh, i

s not

eno

ugh,

if w

e d

o no

t a

dd

ress

the

ineq

uitie

s of j

ustic

e a

nd o

pp

ortu

nity

tha

t Ab

orig

ina

l peo

ple

exp

erie

nce.

Our

inte

ntio

n is

to a

dd

ress

this

ineq

uity

for A

bor

igin

al p

eop

le.

AC

TION

By

Whe

n W

ho

How

do

we

know

?

5.1

Ad

voca

te fo

r Soc

ial J

ustic

e, in

pa

rtner

ship

with

Ab

orig

ina

l peo

ple

.

We

will:

ü

St

and

with

our

Ab

orig

ina

l pa

rtner

s and

sta

ff in

und

erst

and

ing,

info

rmin

g a

nd

ad

voca

ting

for s

ocia

l just

ice

– in

priv

ate

mee

tings

, in

pub

lic su

bm

issio

ns, a

nd

thro

ugh

the

med

ia

ü

Prov

ide

pro

fess

iona

l tra

inin

g "O

ur J

ourn

ey: T

wo

Wa

y Le

arn

ing"

to a

ny

orga

nisa

tion

tha

t wa

nts t

o im

pro

ve it

s res

pon

siven

ess t

o A

bor

igin

al p

eop

le

ü

Con

tinue

to p

ublic

ly a

ckno

wle

dge

the

stre

ngth

and

resil

ienc

e of

Ab

orig

ina

l p

eop

le, f

am

ilies a

nd c

omm

uniti

es, a

nd a

dvo

cate

for a

pp

roa

ches

tha

t bui

ld o

n th

is st

reng

th, r

ath

er th

an

ap

pro

ach

es th

at f

ocus

on

exte

rna

l and

imp

osed

so

lutio

ns to

a m

yria

d o

f ‘p

rob

lem

s’ (

See

Att

ach

men

t 1)

Ong

oing

O

ngoi

ng

Ong

oing

Exec

utiv

e Tr

ain

ing

Exec

utiv

e

Feed

ba

ck v

ia R

econ

cilia

tion

Com

mitt

ee

Ava

ilab

ility

of tr

ain

ing

pub

licise

d

Num

ber

of t

rain

ing

sess

ions

del

iver

ed o

utsid

e of

Ang

lica

re.

N

umb

er o

f ser

vice

s op

en to

ext

erna

l p

arti

cip

ant

s.

Num

ber

of p

rese

nta

tions

sOcial

Just

ice

OBJ

ECTIV

E 5

We

will

be

activ

ely

supp

ortin

g A

borig

inal

sta

ff an

d pa

rtner

s in

thei

r effo

rts to

ach

ieve

soc

ial j

ustic

e

Abo

rigin

al W

este

rn A

ustra

lians

hav

e fa

ced

ove

rwhe

lmin

g ch

alle

nges

, sin

ce 1

829,

as a

resu

lt of

inva

sion

and

col

onisa

tion.

Thes

e ch

alle

nges

hav

e re

sulte

d in

ext

raor

din

ary

resil

ienc

e an

d st

reng

th a

mon

gst m

any,

but

also

hig

h le

vels

of d

isad

vant

age.

Ther

e ca

n be

no

Reco

ncilia

tion

with

out g

enui

ne re

cogn

ition

and

just

ice.

Of c

ours

e, o

ur w

ork

invo

lves

us

in d

irect

ly a

dd

ress

ing

Abo

rigin

al d

isad

vant

age

and

enh

anci

ng th

e he

alth

and

wel

lbei

ng o

f Abo

rigin

al

fam

ilies.

This,

thou

gh, i

s no

t eno

ugh,

if w

e d

o no

t ad

dre

ss th

e in

equi

ties

of ju

stic

e an

d o

ppor

tuni

ty th

at A

borig

inal

peo

ple

expe

rienc

e.

Our

inte

ntio

n is

to a

dd

ress

this

ineq

uity

for A

borig

inal

peo

ple.

Rela

tions

hip

Re

spec

t O

ppor

tuni

ty

attachMent One

Anglicare WA aims to help people thrive within their lives and relationships (Strategic Plan 2011-2015)

24

attachMent twO

DETERMINING CULTURAL COMPETENCEThis summary of levels of cultural competence, used by the kind permission of Mr Oral McGuire (with slight modifications by Tim Muirhead), is a valuable framework for considering cultural competence within the organisation.

Our aim is to have all workers at level 3 – cross-cultural awareness – within 6 months of employment.

Selected workers, including all managers and all workers regularly engaging with Aboriginal clients or colleagues, should be at level 4 - cross-cultural engagement - or level 5 – cross-cultural competence.

Anglicare WA recognises that it is more common for Aboriginal or Torres Strait Islander staff to achieve genuine cross-cultural competence (level 5) in this context. This is one of the reasons we are keen to engage an increasing number of Aboriginal workers.

DETERMINING CULTURAL COMPETENCEORAL MCGUIRE & BOB ANDERSON

25

26

sPecial acknOwledgeMents

27

FRONT COVER ARTWORk: “Two Kardas (Race Horse Goannas)

with three Circles”

Artist: Jonathon Walley

TimElinE On pAgEs 2-3: “Our Journey”

Design: Matthew Pearse (Under the direction of

Olive Woods & Josey Hansen)

28 Pb

Geoffrey Sambell Centre 23 Adelaide Terrace East Perth WA 6004

Postal Address GPO Box C138 East Perth WA 6892

Phone (08) 9263 2000 Facsimile (08) 9325 8969

www.anglicarewa.org.au