animal house veterinary hospital...each pet enrolled. the terms and conditions of the plan are...

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PET WELLNESS PROGRAM AGREEMENT I. Standard Agreement Provisions “Program Provider”: Animal House Veterinary Hospital Address: 2702 Peger Road, Fairbanks, Alaska 99709 Telephone No.: 907-479-2800 “Client ”:_____________________________________________________ Address: ____________________________________________________ Telephone No.:_______________________________________________ II Recitals WHEREAS, Program Provider offers to you (e.g. pet owner) participation in a pet wellness program (“Program ”), which is not an insurance program, whereby it will provide to your services for pet wellness care, facilities and equipment (“Services ”), as well as, at the option of the program provider and other services, at a fixed monthly fee for the pet owners who wish to use such wellness care, supplies and other services based upon the wellness plan offered through the program and chosen by you (“Plan ”). WHEREAS, Program Provider will operate as the administrator of the Program, will collect enrollment fees and monthly plan payments from you. You desire to participate in the Program and receive wellness care and services from the Program Provider selected by you at the rates hereinafter set forth. You understand that the Program is not an insurance program: rather the Program is a prepaid pet wellness program with a fixed monthly payment. NOW THEREFORE, in consideration of the foregoing and of the mutual covenants, promises and undertakings hereinafter set forth, and intending to be legally bound hereby, the parties hereto agree as follows: III Agreement 1. Services . The Program Provider will provide the Services identified in the Plan selected by you for each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section on our secure portal. Program Provider has the right to spread out Services provided under this Agreement over the Term. Animal House Veterinary Hospital A division of Noah’s Ark, Inc. 2702 Peger Road Fairbanks, Alaska 99709 Phone: (907) 479-2800 Fax: (907) 479-0467

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Page 1: Animal House Veterinary Hospital...each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section

PET WELLNESS PROGRAM AGREEMENT I.

Standard Agreement Provisions

“Program Provider”: Animal House Veterinary Hospital

Address: 2702 Peger Road, Fairbanks, Alaska 99709

Telephone No.: 907-479-2800

“Client”:_____________________________________________________

Address: ____________________________________________________

Telephone No.:_______________________________________________

II

Recitals WHEREAS, Program Provider offers to you (e.g. pet owner) participation in a pet wellness program (“Program”), which is not an insurance program, whereby it will provide to your services for pet wellness care, facilities and equipment (“Services”), as well as, at the option of the program provider and other services, at a fixed monthly fee for the pet owners who wish to use such wellness care, supplies and other services based upon the wellness plan offered through the program and chosen by you (“Plan”). WHEREAS, Program Provider will operate as the administrator of the Program, will collect enrollment fees and monthly plan payments from you. You desire to participate in the Program and receive wellness care and services from the Program Provider selected by you at the rates hereinafter set forth. You understand that the Program is not an insurance program: rather the Program is a prepaid pet wellness program with a fixed monthly payment. NOW THEREFORE, in consideration of the foregoing and of the mutual covenants, promises and undertakings hereinafter set forth, and intending to be legally bound hereby, the parties hereto agree as follows:

III Agreement

1. Services. The Program Provider will provide the Services identified in the Plan selected by you for each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section on our secure portal. Program Provider has the right to spread out Services provided under this Agreement over the Term.

Animal House Veterinary Hospital A division of Noah’s Ark, Inc. 2702 Peger Road Fairbanks, Alaska 99709 Phone: (907) 479-2800 Fax: (907) 479-0467

Page 2: Animal House Veterinary Hospital...each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section

2. Payments. You authorized Program Provider to collect the monthly payment of $______ for the (name of plan) ____________ _________________ chosen by you during enrollment. You also authorize Program Provider to collect from you an initial enrollment fee of ($30.00) per pet for enrollment in the Program (“Enrollment Fee”). Such initial fee will only be charged on initial enrollment, or for re-enrollment, should your Membership Term (defined below) expire. If you fail to make the monthly payment (due to declined credit card or otherwise) in any month, Services may be immediately suspended by the Program Provider and may remain suspended until all amounts are fully paid._______( initial) a. Credit Card Authorization You agree to pay, using a valid credit card, the fixed monthly charges and fees set forth (such as the Enrollment Fee and the recurring monthly fee), applicable taxes, and other charges and fees incurred in order to access Program Plan selected by you. Program Provider will automatically charge your credit card or other account at the start of the Plan billing term and at the start of each renewal Term, unless you terminate or cancel your Agreement as provided herein. The Plan renewal Term charge will be the same as the prior Term’s charge, unless we notify you in advance at the time of sign up or prior to the beginning of the renewal Term as described above. Each time you use our Plan you reaffirm your agreement that we may charge your credit card (or other form of payment, if applicable). In the event we cannot charge your account, we reserve the right to terminate your access to our Plan. For purposes of your use of our Plan including identification and billing, you agree to provide us with true, accurate and complete information as required by the subscription or sin up process to our Plans (“Subscription Data”), including your legal name, address, telephone number, email address and applicable billing information (e.g., credit card number and expiration date), and to allow us to share your Subscription Data with third parties for the purpose of verifying the information you provide and billing your credit card or otherwise charging your account. 3. Membership Term. This Agreement shall become effective on the date the first Plan payment is collected, and thereafter shall continue in effect from year to year unless terminated on its anniversary date by either party through deliver of a written notice via email or U.S. mail at least sixty (60) days prior to such expiration date (“Term”). You agree to keep all contact information current with Program Provider. You understand and agree that the selected Plan and the Veterinary Clinic selected by you may not be changed during the Term of the Agreement. a. Death of Pet. If the pet registered under the Program dies, it is at the Program Provider’s discretion to determine if this Agreement shall terminate at the end of the month following the notifications of such death. If determined to be terminated, then no further payments are due subsequent to such notification date. No refunds shall be owed to you for late notification. b. Death, Disability, Bankruptcy or Dissolution of the Practice of Veterinary Clinic. If the Program Provider is unable to perform the Services under the Plan because of death, disability, bankruptcy or dissolution of the practice, this Agreement will terminate at the end of the month following notification of such event and no further payments are due subsequent to such date. c. Your Breach. If you do not abide by these terms of this Agreement you agree that Program Provider may immediately deactivate your account. 4. Disclaimer. You understand that the Program is not an insurance program; rather the Program is prepaid pet wellness program with fixed monthly payment. THE PRODUCTS, OFFERINGS, CONTENT AND MATERIALS (INCLUDING, WITHOUT LIMITATION, THE PLANS) IN THIS PROGRAM ARE PROVIDED “AS IS” AND WITHOUT WARRRENTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLES OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, COMPATIBILITY, SECURITY, ACCURACY OR NON-INFRINGEMENT. NEITHER PROGRAM PROVIDER, ANY OF OUR AFFILATES, NOR ANY OF OUR OR THEIR RESPECTIVE LICENSORS, LICENSEES, SERVICE PROVIDERS OR SUPPLIES WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR TH RESULTS OF THE USE OF THE PRODUCTS, OFFERINGS, CONTENT AND MARTEIALS (INCLUDING, WITHOUT LIMIATION, THE PLAN) IN THIS AGREEMENT IN TERMS OF THEIR CORRECTENESS, ACCURACY, RELIABILITY, OR OTHERWISE. a. Indemnification. You agree to hold harmless Program Provider and its affiliates, agents officers, directors and employees from and against any action, claim demand or liability, including reasonable attorneys’’ fee and costs arising out of or related to Services provided to you. 5. Information Sharing. Except as allowed in its privacy policy, Program Provider agrees that is will not disclose or use the nonpublic personal information provided to it by you to any person or entity except as necessary to carry out the provisions of this Agreement and the Program. You hereby authorize Program Provider to share information on you and your pet solely for the purpose of the Program.

Page 3: Animal House Veterinary Hospital...each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section

6. Modification of Agreement Terms. From time to time, this Agreement may be supplemented with additional terms and conditions pertaining to specific content, activities or events (“Additional Terms”). Such Additional Terms may be placed on the Website to be viewed in connection with the specific content, activities, features or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into this Agreement. 7. Miscellaneous Terms. This Agreement constitutes the complete and exclusive written expression of the intentions of the parties hereto and shall supersede all previous communications, representations, agreements, promises or statements, either oral or written, by and between either parties. In any action against us arising from the use of this Program (including, without limitation, the Plan), the prevailing party shall be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney’s fees. 8. MODIFICATIONS. No modification or waiver of any of the terms and conditions of this Agreement shall be effective unless such modification or waiver is expressed in writing and executed by each of the parties hereto. This Agreement may be amended only in writing signed by each of the parties hereto. 9. ASSIGNMENT. This Agreement may not be assigned or delegated by you without the prior written consent of Veterinarian Program Provider or any successor thereto. 10. GOVERING LAW. This Agreement and any dispute arising out of or relating to this Agreement shall be governed by and construed in accordance with the laws of the State of Alaska. IN WITNESS WHEREOF, this Pet Wellness Program Agreement is executed as of the date signed by Client. “CLIENT” By: _________________________________________ Date: ________________________________________ Credit Card #: ___________________________________ Expires ______ Zip code ______ Total for Plan $ ÷ 12 = $ 1st payment $

Plan Fee $30.00

DUE TODAY $

Charge date: __________

Initial: _______________

Page 4: Animal House Veterinary Hospital...each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section

Muttessori School for Dogs

Meet and Greet Policies

To insure the safety and health of your pet and other guests, we require all guests to comply with the following guidelines:

1. AGE: Dogs must be 16 weeks (4 months) of age or older.

2. SEX: All dogs 24 weeks (6 months) or older must be spayed or neutered.

3. HEALTH: All dogs must be in good general health. Pet parents will certify that their dog(s) are in good health and have not been ill with a communicable condition in the last 30 days. Upon admission all dogs must be free of any condition that could jeopardize other guests. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinarian certification of health to be accepted or re-admitted. Dogs with stitches are not allowed in doggie daycare until they are removed. (This policy is enforced with the protection and well-being of your pet in mind.)

4. BEHAVIOR: All dogs must be non-aggressive and not food or toy protective. Your dog will be spending time with other pets and the safety and health of all animals in our daycare is our main concern. You are financially responsible for all medical bills incurred while attending Daycare.

5. DAYS AND HOURS: Arrivals are between 7am and 7:30am and are to be put in their nap crates until Pet Care attendant starts the daycare run. Daily scheduled “Naptime is from 2:00pm to 3:00pm to allow dogs to “re-charge their batteries” and to break staff for lunch. Staff is off duty at 6pm and there is a $1.00 late fee per minute for any pet left after 6pm. Dogs on board past 6:30 will automatically be charged an overnight fee in accordance with our separate boarding facility. Muttessori is closed on all holidays.

6. RESERAVTIONS: All Meet and Greet PETS must call to make a reservation the day prior by 2:00pm... Only 3 new Pets per day are accepted.

7. PLAYTIME: We will provide all play equipment and toys. Toys from home will not be accepted into our program. Blankets and/or beds from home are welcome for your pet’s comfort during rest periods and naptime.

8. SPECIAL NOTE: All dogs MUST have a properly fitted collar and leash while entering and exiting our facility. NO EXCEPTIONS!!

In the event the PET becomes ill while in our care, MUTTESSORI will contact the OWNER. If unable to reach the OWNER, or if the situation demands urgent attention MUTTESSORI is specifically authorized to obtain such prompt attention, as the PET requires. ALL costs incurred by MUTTESSORI concerning such treatment, if any, shall be the obligation of the OWNER and shall be promptly paid to MUTTESSORI as reimbursement, which may be at the time of pick-up of the PET. The OWNER shall hold MUTTESSORI, its officer agents, and employees harmless from any and all actions, injuries, or damages as the result of such veterinary treatment.

MUTTESSORI shall not be responsible, nor held liable, for any injury, illness, and/or death to PET placed in its care from disease or natural disaster, including, but not limited to: tornadoes, storms, civil riots, or any other acts beyond MUTTESSORI control. However, if loss of PET occurs while in the care of MUTTESSORI from any other cause, except “old age,” MUTTESSORI will either (A) replace the PET with a similar PET; or (B) provide cash payment to OWNER in an amount equal to the value of such PET at the time of such loss; or (C) Three Hundred and 00/100 Dollars ($300.00); whichever is less. The

Page 5: Animal House Veterinary Hospital...each pet enrolled. The terms and conditions of the Plan are hereby incorporated by reference and available online in the “Plan Terms” section

OWNER agrees not to hold MUTTESSORI liable for any direct or indirect, consequential or inconsequential damages to the OWNER of the PET resulting from either PET’S illness or death.

OWNER understands that this is a one day trial. If PET is going to continue with MUTTESSORI than all vaccinations, monthly lice treatment and de-wormer will be required.

OWNER represents that he/she has legal ownership of their PET and accepts total responsibility for all actions taken by MUTTESSORI, and all charges that may arise out of this agreement.

OWNER shall reimburse MUTTESSORI for all cost and/or legal fees incurred by MUTTESSORI resulting from breach of this Agreement.

I agree to the policies above.

Pet Parent _______________________________ Date___________