TOTAL QUALITY MANAGEMENT.

Presented by:

Dipen Desai (15)

Nirmal Parekh (30)

Neemesh Sanghvi (38)

Tejas Adhwaryu (01)

Ankur Chhajer (09)

Jay Saraf (39)

Quality

“Quality is defined as the totality of characteristics & features of a product or process which facilitates realization of given requirements.”

Total quality management (TQM)

• TQM is a approach to improve the effectiveness & flexibility of business as a whole.

• TQM is way of organizing by involving everyone.

Evolution of TQM

PLAN

STUDY

DO

ACT

The Deming Cycle or PDSA Cycle

Examples of company practicing TQM

Rane Brake Linings

Amul

Process Rejections

Before

2.1%

After

0.85%

Sales per Employee

$22,000 $40,000

Employee Suggestion

280 7,500

Contd…..

Bharat Electronics.

Cause-and-Effect Diagram Used to identify potential causes for

particular quality problem.

Control Charts

Used to evaluate whether a process is operating within expectations.

Pareto Analysis

Used to identify quality problems based on their degree of importance

CHECKLIST

• A Checklist is a list of common defects and the number of observed occurrences of these defects.

• It is a simple and effective fact finding tool that allows the worker to collect specific information regarding the defects observed.

Flowchart

FLOWCHART

• A flowchart is a schematic diagram of the sequence of steps involved in an operation or process.

• The aim of a flowchart is to communicate a sequence of processes identifying key decision points , inputs and outputs.

• It is used to identify duplication of efforts or missing steps with a view to making the process more efficient.

Process Step

Stop

Start

Decision

SCATTER DIAGRAM

• Scatter diagrams are graphs that show how two variables are related to one another.

• They are used to test possible cause-effect relationships.

(a) Positive correlation

(b) Negative correlation

(c) Zero correlation

y y y

x x x

Process A

Process B

Process CHistogram

HISTOGRAM

• Histograms are bar charts that reveals the amount of variation that any process has within it.

ADVANTAGES OF TQM

• Helps to face competition• Reduction in Customer

complaints• Highly Motivated Personnel• Expansion and Diversification

DISADVANTAGES OF TQM

• Conservative Attitude of Indian Management

• Master and Servant Relationship• Attitudes of Indian Society

TQM – Case of Real Enterprise Ltd. – A Toy Manufacturing Company

Quality Policy by 2000

Implemented TQM 2001

Quality Goal : “ To be a leader in quality and value of products and services” – by Mr. Joseph – President of REL

Issue :

Foreign goods were increasing their market penetration in India.

Especially Chinas goods were available at cheaper value but had high consistent quality.

Their Market share was dripping.

The way Out :

Developed a “ Triangle Model of 3 Legs“

Teamwork

Performance Management

Statistical Process Control

Quality Circles , Employee Team Management.

Performance is the key , KRA’s

Watching process closely.

Standards Set.

Deviations were Rectified.

Conclusion :

Meeting Customer Requirements.

Reducing Development Cycle Time

Demand Flow Manufacturing

Reducing Product and Service Cost

Improving Administrative System Training

Quality is a Journey, not a Destination

THANK - YOU