ANNUAL REPORT 2009 -2010

(November ’09 –March ’10)

STATE CONSUMER HELPLINE 4TH FLOOR, EZHILAGAM,

CHENNAI - 600005 Phone : 044 - 28592828

e-mail : consumer@tn.gov.in website : www.consumer.tn.gov.in

TANSSCOPE, Civil Supplies & Consumer Protection Department. Government of Tamil Nadu

1. Introduction: The State Consumer Helpline (SCH), Chennai , was formally inaugurated on 2nd November 2009. The Govt. of Tamil Nadu to keep up its commitment to the consumers has launched this new venture to empower and create an awareness and protect the Consumer Rights. The SCH is functioning under the dynamic leadership of the Commissioner, Civil Supplies & Consumer Protection , at 4th floor, Ezhilagam, Chepauk, Chennai - 600005 and has jurisdiction over entire state of Tamil Nadu. Funded by Govt of India, this new venture is run by TANSSCOPE. The SCH receives consumer’s grievances through phone with IVRS facility, email, online, postal /courier and also in person with a unique integration plan. Consumers can submit their complaints on PDS, Products, and Services. The SCH can be contacted over phone at No. 044 - 28592828 or through e-mail: consumer@tn.gov.in . Consumer can also file online complaints in the website www.consumer.tn.gov.in . The working hours of SCH is from 9.30 am to 6 pm, Monday to Saturday. During the past 5 months many grievances have been redressed due to the intervention of SCH in the areas of Products, Services and PDS. In spite of many technical odds, SCH has made creditable performance and earned appreciations of the consumers during the incubation stage itself. SCH aims to be at the top of all Consumer Help lines and an icon among other such organizations.

Yes, “WE WILL MAKE IT HAPPEN ”.

State Consumer Helpline Team

2. Geographical Jurisdiction

Tamil Nadu

3. Overview of SCH : To empower and create an awareness about the rights of the consumers as envisaged by the Govt in the Consumer Protection Act, 1986 and protect the consumer rights against deficiency in services by the service providers or defective products and deficiency by the seller/manufacturer, any Unfair Trade Practices, RTI related information and any complaint relating to PDS, Govt of Tamil Nadu and Dept. of Civil Supplies and Consumer Protection Department under the dynamic leadership of Shri K. Rajaraman I.A.S., the C.S & C.P Dept. has taken the initiative to strengthen this new venture for the benefit of Tamil Nadu Consumers. MISSION:

� To create and promote awareness on Consumer Protection Act 1986 to all folds of public

� To educate the responsibilities of a smart consumer � To inculcate the rights to voice against injustice pertaining to CPAct � To guide, counsel the consumers � To redress grievances of consumers � To reduce the ratio of cases filed in DCDRF � To promote avenues of out of court settlement of consumer disputes

and resultantly to reduce the burden on consumer courts � To act as an Alternative Dispute Redressal Mechanism

VISION: A state of awakened, awared, empowered, responsible and smart consumers and socially and legally responsible manufacturers / service providers rendering trade / commerce with morality as dreamt by Shri. Mahatma Gandhiji . a. Categories of grievances handled in SCH : (1) Public Distribution System – SCH is receiving and resolving complaints like delay and difficulties in getting new family cards, endorsement like address change, addition, deletion, verifications, against the functioning of shop, against shop keeper like under weighments, non issue of eligible quantity and quality of the commodities, correct price, poor service / malpractices in shops / offices of C.S (2) Products - Deficiency in after sale services, defect in products, refusal by seller/manufacturer to repair / service / replace the products carrying warranty, overpricing, adulteration in food items, malpractices, Unfair Trade Practices, RTI related querries, misleading advts. any information on standardization, expired commodities and unethical trading, and selling of substandard agricultural inputs, drugs, etc are dealtwith under this category.

(3) Services - Against deficiency in service by the Service providers like Banks, Insurance, Real Estate, Telecom, Airlines, Healthcare, Railways, Transport, EB, LPG / Petroleum companies, TWAD Board etc. b. Method of Operation The SCH operational method is superior to other Helplines. In case of PDS complaints, when a call is attended the integrated system automatically generates three sms: (1) to the Taluk Supply Officer / Asst Commissioner, Civil Supplies (2) District Consumer Protection Officer/ Dy commissioner Civil Supplies and (3) to the complainant with the details of the docket no and a message. Simultaneously the system generates 3 emails to the said three to settle the grievance within the stipulated timeframe. We intimate them through phone also to look into the grievances and do the needful for redressal. Once SCH receives the grievances, the Consumer is advised and provided with the contact Nos and details of the officer concerned and forward the complaint to the concerned redressal officer. When a consumer mails a complaint, SCH forwards the complaint to the concerned customer care dept. / nodal officer of the concerned manufacturer / service provider with a covering letter for an amicable redressal. If there is no response within a stipulated period then SCH sends reminders and if there is no response for the final reminder also, then SCH recommends the consumer to file the complaint in the consumer forum depending on the merit of the case and provides necessary legal guidance. By the intervention of SCH, most of the issues have been resolved amicably and the rest are under process.

4. Statistics of Telephonic complaints

Month IVRS Attended /

Received Closed Forwarded /

Reply Awaiting

Others / call disconnected

1 Nov ‘09 5494 1919 1522 - 397

2 Dec’09 3399 2193 1067 401 725

3 Jan ‘10 2234 1771 801 1093 258

4 Feb’10 2327 2077 2177 535 458

5 Mar’10 2132 2149 864 1282 538

6 Total 15586 10109 6431 - 2376

IVRS

Closed

CD

Nov ‘09 Dec’09 Jan ‘10 Feb’10 Mar’100

500

1000

1500

2000

2500

3000

3500Telephonic complaints

ccc

(a). Statistics of online Complaints

No Month Received O.B Total Close d Forwarded /

Reply Awaiting

1 Nov ‘09 328 175 503 295* 208*

2 Dec’09 320 208* 528 65 463

3 Jan ‘10 89 463 552 109 463

4 Feb’10 365 463 828 119 709

5 Mar’10 344 709 1053 584 469

Total 1446 - 3464 877 -

Statistics of Online Complaints

0%10%20%30%40%50%60%70%80%90%

100%

Nov ‘09 Dec’09 Jan ‘10 Feb’10 Mar’10

Attended Closed Forwarded

(b). Statistics of email Complaints

No Month Received O.B Total Closed Forwarded / Reply Awaiting

1 Nov ‘09 268 - 268 180 88

2 Dec’09 646 88 734 444 290

3 Jan ‘10 120 290 410 294 116

4 Feb’10 336 116 452 160 292

5 Mar’10 211 292 503 62 441

Total 1581 - 2367 1140 -

Statistics of e- mail Complaints

0 200 400 600 800 1000 1200 1400 1600

Nov ‘09

Dec’09

Jan ‘10

Feb’10

Mar’10

Attended Closed Forwarded

(c). Statistics of Written Complaints

No Month Attended

/ Received

O.B Total Closed Forwarded /

Reply Awaiting

1 Nov ‘09 80 - 80 8 72

2 Dec’09 129 72 201 68 133

Note: From Jan’10 written complaints got integrated with tele complaints 5. Analysis of Complaints

Month Number of complaints received

Number of complaints resolved

Complaints forwarded/pending

PDS Non PDS OB Total PDS Non

PDS Others Total PDS Non PDS Total

Nov 1666 532 - 2198 1522 483 - 2005 135 58 193

Dec 2693 595 193 3481 1067 577 335 1979 1289 193 1502

Jan 1658 322 1502 3482 2048 293 115 2456 784 222 1006

Feb 2299 479 1006 3784 1959 412 85 2456 673 235 908

Mar 2090 614 908 3612 1178 617 98 2510 1487 232 1719

6. Sectorwise analysis of Complaints

Sector Nov Dec Jan Feb Mar Total %

PDS 1666 2693 1658 2299 2090 10406 80.3%

Product 93 59 50 54 92 348 2.7%

Services 439 319 235 372 407 1772 13.7%

Others - 217 37 53 115 422 3.3%

Total 2198 3288 1980 2778 2704 12948 100%

0

500

1000

1500

2000

2500

3000

FebMar

Dec Jan

Sectorwise analysis of Complaints

PDS 1666 Product 93 Services 439 Others -

7. PDS – Detailed Analysis (Calls)

Nov. Dec Jan Feb Mar Tot

Card related 1235 2148 1324 1834 1638 8179

Shop Related 300 348 236 328 340 1552

Others 131 197 98 137 112 675

Total 1666 2693 1658 2299 2090 10406

Card related

Shop Related

OthersNov. Dec Jan Feb Mar

0

500

1000

1500

2000

2500

PDS – Detailed Analysis

Nov. Dec Jan Feb Mar

8. Products – Sector wise analysis

Products Nov’09 Dec’09 Jan’10 Feb’10 Mar’10 Total

Air conditioner 9 4 1 4 18

Micro oven 2 2 2 2 2 10

DVD 1 2 3 1 7

Mobile 18 12 11 4 12 57

Refrigerator 4 3 2 2 6 17

Electric stove 1 - 3 1 2 7

Washing Machine 5 4 4 5 5 23

Two wheeler 2 4 3 2 3 14

Food items 6 2 4 3 5 20

Water purifier 2 2 - 6 10

Computer& Accs. 5 2 1 4 1 13

Agri inputs 8 - - - 3 11

Vaccum cleaner - 1 1 2 - 4

Satellite radio - - 1 - - 1

Car/stereo 2 1 1 2 3 9

Medicine - 1 1 - 3 5

Others 9 - 6 13 19 47

Television 4 3 2 3 12

MRTP/UTP - 4 - - - 4

Cosmetics - - 2 - - 2

Battery 1 1 - 1 - 3

Inverter 1 1 - - 3 5

Tractor - - - 1 - 1

Dish TV - - - - 1 1

Real Estate 3 2 - 5

Lights & lamps - - - 1 - 1

Furniture - - - 3 - 3

Camera - - - 1 - 1

TASMAC 12 8 6 1 10 37

Total 93 59 52 54 92 348

9. Services - Sectorwise break up

Services Nov’09 Dec’09 Jan’10 Feb’10 Mar’10 Total LPG 299 76 78 132 78 663 Banking 34 27 21 42 167 291 Gen. Enquiry 23 56 20 10 - 109 Education 1 2 1 - 58 62 Telecom 12 9 12 97 36 166 Insurance 7 5 3 9 3 27 Electricity 4 17 1 9 13 44 Automobiles 7 - - - - 7 Postal 3 2 - 6 3 14

Real Estate 1 4 57 26 27 115 NBFC's 11 3 - - - 14 Sales Tax 2 - - - - 2 Courier 1 6 2 3 1 13 Food Safety 2 2 - - - 4 Passport 2 4 - - - 6 RTI 1 - - - - 1 UTP 10 - - - - 10 Excise 10 - - - - 10 Airlines 3 5 - - - 8 Water/metro water/TWAD 7 22 15 8 2 54

Misleading Ads 1 1 2 - Mutual Funds 2 2 1 - 2 4 Public Transport 8 4 2 5 6 7

Cable/Dish TV 7 2 5 2 1 25 Tasmac - 12 6 1 - 17 Medical negligence - - 5 - 4 18

Chennai corporation 2 18 2 1 - 9

Government departments - 2 2 - - 23

Travels - - 1 - 4 4 Railways 2 - 1 1 1 5

Mobile service 3 19 - - - 5 Petroleum - 2 - - 1 22 Pension - 1 - - - 3 Agriculture 2 5 - - - 1 Dept .al stores - 2 - - - 7 Income tax - 2 - - - 2 Pollution control - 4 - - - 2

Cheating - 1 - - - 4 Time share - 2 - - - 1 Weights &measures - - - 7 - 2

Others - 217 37 53 115 7 422 Total 439 536 272 424 522 2193

10. Special visitors from GTZ:

On 19th February 2010 GTZ team visited to State Consumer Helpline. Mr. Patrick

V. Braunmuehl, Team Leader, Mr. P.A. Krishnamoorthy , Indian Project

Manager, Dr. Poonam Pande, Project Co-ordinator discussed with SCH

Officials about the method of operation.

GTZ members discussed the SCH monthly reports and appreciated the functional

and operational system of SCH. The team members observed the functioning and

took note of the activities of State Consumer Helpline

11. Consumers’ Appreciations / Responses: From: "ARAFATH NIYAZ" <cadbury147@gmail.com>

Thank u for u r mail and assisting regarding the issues thanking u

From: "shankar viji" <vijram_04@yahoo.com> Sir, For the kind atten of Mr. Muralidharan, This has reference to the personal discussion I had with you regarding the pr oblem under went with the Air conditioning division of M/S Onida as mentioned in my mail dated 18 th november 2009. After the matter was tak en up with them from your end the service division of the company has rectified the compressor problem there by completing 75% of the work. The remaining work of replacing a broken part free of cost, as promised by the company is to be completed shortly. While I am extremely thankful to you for the speedy action and help exte nded, I shall rivert to you as soon as the job is completed. yours faithfully K.Shankar Raman

From: "Chander Nagaraj" <chandernagaraj@yahoo.in> Really Thank u for the kind response Finally I got the New Ration card thank u so much happy see quick work by our governm ent.

From: "senthil murugan" ms_murugan@rediffmail.com Respected Sir, Thanks to all for taken care of my complaints, agai nst Ration Card. Warm & Regards, Anthony Samy C

From: "Muthu raman" raja_muthuraman@yahoo.co.in Sir, Thanks for clarifying the warranty doubts. Day before yesterday evening (on Wednesday) we got the A/C replaced with new A/C andinstalled. We are really very happy and please accept our sinc ere thanks. We hereby thank the Carrier company also for their res ponse and replacing the unit. I am sending a 'Letter of Thanks" to you in a separ ate mail. Once again a sincere thanks to you. Thanks & Regards, Muthu

From: "ABDUL KARIM MOHAMADH ALI" <amdali54@hotmail.com> Thank you very much for the prompt reply. A.Md.Ali.

From: Raja_muthuraman@yahoo.co.in Sir, Please find the below "Letter of Thanks". I am Muthuraman residing in Chennai. To combat the Chennai's summer we bought an well known bran ded 1 ton Window A/C from a well known shop in Chennai in April 2009. We chose this brand especially for its quality and after sales service. Within few days of installation the machine produce d a lot of noise. I reported the problem to the A/C company's h elp desk and the fault was attended by the Technicians immediately. I reported the problem. The technicians adjusted the position of the fan. But e ven after the adjustment, the machine started making noise and it becomes freque nt (3 -4 times). Further the y told us that they will fix (weld) the gas leakage by taking the AC to their workshop. it. We requested several times through e-mail and phone . But they totally refused . At this stage we got information from my friend to approach the "State Consumer helpline Chennai" and he gave the e- mail id. With a hope I sent a detailed e-mail to " consumer@tn.gov.in " stating my problem with all evidences, and requested them to resolve the issue. We also expressed that we will accept the decisions of the State Cons umer helpline Chennai. Immediately the "State Consumer helpline Chennai" r eplied. As per their direction we sent the scanned copies of the invoice , service reports, and other deta ils via email. Within a week we got a mail from con sumer helpline, in that the A/C company has agreed to replace the A /C as a very special case. It was really a great surprise a nd we were very happy over the resolution. I heard a lot about the resolutions / services done by "State Consumer helpline Chennai", but when I really faced such situation an d got it resolved, I felt the power of consumer rights council. I expre ss my sincere thanks to them. I have spent no money for this case and all resolv ed over t he e- mail communications within 10 days. To be frank, in my experience, I could say if the case is really geinuine and if we don't get a proper resolution, we need not to worry because if we cont act "State Consumer helpline Chennai" they will consider the case and r esolve it to the best of judgement.I hereby sincerely thank "State Consumer helpline Chennai" for resolving the issue very quickly witho ut any delay. Also we hereby thank the A/C company for replacing the u nit . Thanks & Regards, Muthu

From: Usuf Ali" <ausufali@rediffmail.com Thank you, Sirs. I got my grievance redressed yeste rday. Best Regards, Usuf Ali, Chennai

From: "sun star" <sunstar272001@yahoo.co.in> Dear Sir / Madam, Thanks a lot for your prompt reply. I will proceed as per your guidanc e. I hope TSO in Madurai will give 'deletion' and 'sur render' certificate and they do not neglect me since I didn 't purchase any commodity for the past two years due to my family c ircumstances. Surely I will update you, after meeting TSO of Madurai. Respectively, Sundar. S

From: "Sundararaman Subramanian" sundarseela@googlemail.com Dear Sir, Many thanks once again for prompt handling of my gr ievance. In the meanwhile, I would like to inform you that w hen I checked with mybank for providing the details called for,I found that I have given the cheque with my son's credit card no inadvertant ly entered instead of my no and hence all this confusion.I have theref ore sent a letter to the bank informing the above details along with fre sh cheques for all my Credit Card outstanding till October end. I have also marked copy of the above letter to you for information. Since it w as my mistake in filling up of my son's card no in the cheque,bank i s at no fault and I deeply regret for the inconvenince caused to youand the bank. In view of the above I request you to treat the mat ter as closed.I once again thank you for promptly handle customer grieva nce. Warm Regds Sundararaman

From: "Daya" <daya_vanni@yahoo.co.in> Dear Team, Thanks for your immediate response and your coordination & your supports. Thanks again, Regards, Dayalan.S

From: "Surendran T" <tsuren@gmail.com> Dear sir Thanks for your prompt response. They have agreed t o reverse the charges once I undertake to maintain minimum balanc e as required.I have agreed to this The matter as such may be treated as closed I once again express my sincere thanks to you. Surendran

From: "Babu Loganathan" <babu.loganathan@jwt.com> Dear Sir Thanks for taken initiative to restore my phone lin e Within 24hours . L. Babu

From: veeyes karuppannan" <kaulimaindan@yahoo.co.in> Respected Commissioner, Please accept my heartfelt congratulations for the arrangement for immediate online information about the stock postio n in the PD Shops. With regards, V. S. Karuppannan, Additional SP(Retd.) General Secretary, Namakkal Di strict Consumer Protection Association, 55, Cooperative Colony, Nam akkal-637002.

From: "Hyder" <hyderoei@gmail.com> Dear Sir, Thanks for your reply. Excellent services. Regards, Hyder Ali

From: "chandrasekar vishwanathan" <chandra3121@yahoo.co.in> Attn: Mr. K. Rajaraman Commissioner of civil supplies &Consumer Protection department Chennai. Dear Sir, I would like to convey my profound thanks and acknowldge/ appreciat e the prompt response by your office and the concerned authorities/ technicians for restoring the Deep tube well near m y house (near TBM-Sanatorium P.O). The job was completed just a while ago. Thanking yo u again, Yours sincerely, V Chandrasekar M: 9380025569 6/4, Vedhanam Colony,T BM-Sanatorium P.O Chennai- 600 047

From: "kathirvel sukkiran" <kathirannam@gmail.com> I have received a good response for my complaint in SK10249 and I satisfied with the reply of the concerned authoriti es. Hence, no further action is needed. Thanking you Sir for you r timely

From: kanagaraj rajr" <kanagarajk@in.com Dear Sir, I really thank from my heart for your action taken in my case I will send a mail to you after receiving my card, with regards K.KANAGARAJ,krishnagiri,dt635001 +919894481082,

From: Manogar Gopal" jananima_mano@yahoo.com Sir, Today I had the opportunity to contact your h elpline No. 28592828.I want to place on record my appreciation for the staff who attended the call. He was courteous, helpful and co uld furnish the required details fast. This is how public want Govt agencies to functions Please keep up the good work. Thank you

From: "Bharathidasan Kathamuthu" bharathidasan1971@yahoo.com Sir, Thank you for your immediate action. proud of you , and your service. Regards, k.bharathidasan

From: "VIJAYARAGHAVAN L" vijay@abtlimited.com Dear Sir This help line is very useful and also they ( Mr Muthu ) gave us the enough details very kindly and quickly . With regards L Vijayaraghavan

From: "Arun" am.nofear@rediffmail.com Thank you sir i have received my mobile after your interference into the Matter. Arun

From: "krishnan venkatesan" krishnavenky2001@yahoo.co.in Sir, Thanks for your response and information.K Venkates an

From: Nagaraj.R@ashokleyland.com Sir, Please refer to our Complaint Registration I d CR11821 dated 28.10.2009 w.r.t Delay in issue of new card.I wish to inform you that I have received my new ration card on 19.12.2009.I ve ry much appreciate your immediate response and action taken on my complaint. My since re thanks to you and Krishnagiri Dt. TSO, who is personally taken care to get the new ra tion card at the earliest. I once again very much thankful for your services and wish to co ntinue. the same. Regards, R. Nagaraj, Asst. Manager - Costing

From: From: " SARPER@bankofbaroda.com Dear Sir, As suggested by you vide your email, to-day I have collected my ration card from the concerned authority. Thank you very m uch for your kind help in this matter. As such I am treating the matter as closed. Once again I thank you and your team for the timely intervention By P.Natarajan.

From: Raj" rajtilakg@gmail.com Dear Sir, Thank you very much. I got the money refu nded by your valued support.Thank you. Regards G.Raja Sakthivel

From: "Jm Boopathi" jmboopathi71@yahoo.com DEAR SIR, I USED YOUR CONSUMER HELP LINE. IT IS VERY USEFUL.T HE PHONE PERSON GIVENFULL DETAILS WITHOUT HURRYTHANK YOU, AN D KEEP IT UP.THANKS, J.M.BOOPATHI,president,SALEM CONSUMER VOICE,31/20,s ree rangan street,gugai,salem

From: " Nodal.Southabts@airtel.in Dear Sir /Madam Greetings from Airtel Telemedia ServicesWe acknowle dge the receipt of your mail dated Dec 14, 2009 With reference to your mail on refund cheque for application CH911309 of Mr Sumit bhutani, this is t o inform you that the refund cheque has already been prepared and Cheque no for the sam e is 140772. When contacted Mr Sumit on the same we got the information that he wi ll be out of station from 17 Dec 2009 to 20 Dec 2009. Hence we have held the despatch and same will be sent to customer on Saturday [19 Dec 2009]. Assuring you our best of services. Yours sincerely, Nodal Officer

From: " kishan kumar" kishan.kumar_08@yahoo.com Sir, I have made a complaint regarding T.V. fault not re paired by Videocon Company. Now Mr. Pandian Plasma T.V. Technician (Videocon) a ttended the fault and rectified the defect. Thank you very much for the effort taken by the red ressal center. With regds, Kishan Kumar

From: "Senthilkumar Somasundaram" senthilkumar123@gmail.com Respected Sir, Thanks a lot for caring for the people. We really a ppreciate your efforts. Thx & Rgds, Senthil

From: "subramanian karthikeyan" <karthik.subu@yahoo.co.in> Hi, Thank you very much for your support in contacting WHIRPOOL head office. This is to inform you that I got replacement for th e WHIRPOOL repaired washing machine. Warm Regards Karthik S call me at 9841546965

From: "Shilin Siddharth" <shilinas@gmail.com> Dear Sir / Madam, I received the refund cheque from AIRTEL yesterday (25/03/2010) for an amount of 6829.37 rupees. I would like to thank the Tamilnadu consumer care d epartment for assisting me in this issue . Also I would like to thank the Airtel respective de partment for Understanding the customer problem and providing a quick solution. Thanks, Shilin

From: "pandi kalyani" <clckpandi@yahoo.co.in> I wish to inform you that I have received my new ra tion card on 19.02.2010. I very much appreciate your immediate r esponse and action taken on my complaint through consumer complaint ce ll, complaint no. 00001848 I once again very much thankful for your services a nd wish to continue the same. with regards Pandi.M

From: "tas neem" tasneemahmedmubaraka@gmail.com Dear sir My problem is solved thankyou very much for this he lp of yours. Regards Tasneem

From: "Anand. M" <anandk.m@tcs.com> Hello Sir/Mam, Thank you very much for the prompt action taken I c ould see that electronic weighing machine has been deployed and i s being used now in KG050 ration shop. I really appreciate for the effort taken for rights of the consumer to be protected. Thank you very much once again. Regards, Anand Mani Global Operations ORT Manager | BT Operate

From: "shiva" <agssiva@gmail.com> I received good response from Aircel. And I got ERC 59 Rate Cutter as we mentioned in the complaint . So I will w ithdraw the complaint i made on Aircel.Thanks for your prec ious help Regards Vethamoorthy.G (9095869584)

From: "venkataraman vasudevan" <sarangeet@gmail.com > Dear Sir, Thank you very much for your service. I have conta cted Civil Supplies DeptChennai South and they have assisted me in chna ge of address. Therefore the file may be closed. Regards Vasudevan V/ Venkataraman G R From: « kathiravan kannan » <kathiravan@hotmail.com> Sir, Sub: IFB Microwave oven issue complaint number is 2453. The microwave oven issue was rectified and deliver ed with your great support. Now it is working fine. Thanks a lot for your continues support on solving this issue. Thanks and Regards Kathiravan. From: “Elangovan bala" <elan77@gmail.com> Sir, Thanks lot....i have received my Card From TSO office on 15/03/2010. Lot and lot of thanks to make this fruitful result for me. Really this is great service for the people. yours faithfully Elangovan.B. From: "A A Vyas" <thehammockville@gmail.com> Respected Sir/Madam: Yes the matter was solved the second they came to k now that a mail was sent your way. Am sure you and your department shall keep the good work on, bringing smiles on faces of consumers. Thanking you, kind regards. Avinash A. Vyas Pondicherry, INDIA Cell: 0091.979.101.2479 From <narayanasamy.r@gmail.com Thanks for your response. Civil supplies department officer visited our home and collected the old original ration card & o ther details. I hope ration card will be issued to us soon. Regards R. Narayanasamy From: "Madhan mohanraj" <madhanmohanraj@gmail.com> Respected Sir, Thank you very much for your effort. Yours sincerely, G. Madhanmohanraj. From: "thiyagu v" <thiyagu.coolworld@gmail.com> Hello sir, Thank u For immediate Response Deegaleesan

From: "venkat ramanan" <gvrvalam@rediffmail.com> Dear Sir This refers to the attached mail wherein I have given complaint on service problem by Eureko Forbes. Today their servi ce personnel has attended and rectified the fault. Thank you for your prompt action. Regards G.V.Ramanan From: Date :

Chander Nagaraj" chandernagaraj@yahoo.in Tue, October 20, 2009 10:55 am

Really Thank u for the kind response Finally i got the New Ration card

thank u so much happy see quick work by our government Subject: From : Date :

Online information of Stock in the PDS- Wonderful! Congrats "veeyes karuppannan" kaulimaindan@yahoo.co.in Sun, December 6, 2009 6:30 pm

Respected Commissioner, Please accept my heartfelt congratulations for th e arrangement for immediate online information about the stock postio n in the PD Shops. With regards, V. S. Karuppannan,

Additional SP(Retd.)General Secretary, Namakkal District Consumer Protection Association,55, Cooperative Colony, Namakkal-637002. From: "Vinodh Kumar" <vindos78@gmail.com> Respected Sir/Madam, With profound thanks I inform that the faulty refrigerator has been replaced by a new and good working one with a year of warranty on 04th Feb 2010. I once again thank you for having taken pains to he lp me to get the replacement with warranty. Regards

Venugopalan V.

From: manoharan <petromano@rediffmail.com>

Dear Sir, Thank you very much. iam astonished with your speedy action. I think you have taken action within less than 3 mi nutes(180 seconds). Thanks a lot,Keep it up.Thanking you,Sincerely,

K. Manoharan From: " <sangeetha_murali@hotmail.com> Its like a miracle that has worked !!!. My previous employer was not settling my full & fin al settlement for past eight months. On jan 4th 10.30A.M am I emailed the details to SC H and SCH acted so fast that I received the forwarde d mail copy from SCH to the HR manager by 11.30A.M, They settled the issue bv taking DD & despatched by regd post by 4.15 P.M and I received the reply directly and through SCH by 5.30 P.M with scanned copies of DD and postal receipt. That’s the magic of SCH. Heart felt congrats to the Commissioner, civil supp lies for this new venture and SCH staff for their integrity and since rity. With best Wishes

R.M

From: "karthik raja spic" <karthik.spic@gmail.com> Dear Sir/Madam, Thanks a lot for the information and above all -- f or your wishes & suggestions for my personal life. By witnessing all the new developments/actions by t he government and its officials, I feel really happy that we are marc hing strongly towards our ultimate goal - 'Superpower' Long live India...!! Jai Hind !!!

KarthiK

From: "vp rajagopal raja" <vprajan59@gmail.com> Sir, Thanks for your reply and advise. Regards.

V P. Rajagopal. From:

"MAHESH RAWAL" <life_rawal@yahoo.co.in>

I want to say thank you to consumer protection cent er for help to return my BB coupons and i also thank to rmp who at last understand my request and send me my BB coupons by my upline lead er Mr. Hetal Patel. And today he was given me 15 big bazar coupons. now this matter is over and i wish nobody will be g et any of problem from rmp. Thanks for SCH’s involvement and help

Thank You. MAHESH RAWAL

From: "cadass dass" <dassvimosa@yahoo.co.in> dear SCH., Many congratulations on your attempts to redress gr ievances. The way you handle things counts for all of us. Good work done. Carry on with conviction.

This message from the customer of Axiz bank can be reproduced in our report

From: "krishnan venkatesan" <krishnavenky2001@yahoo.co.in> Sir, Thanks for your email. As suggested by you I got i n touch with my ration shop and submitted my application with neces sary supporting documents before 31st Dec 09. Thanks for your response and correct guidance.

K Venkatesan

From: "Jayalakshmi Sankaran" <jlsank2000@yahoo.co.in> Dear Sirs: Thank you very much for your mail and the initiativ e taken from your end. Sure, I shall let you know once the card is de livered to me by Mr. Kannan. Thanks once again,

Jayalakshmi Sankaran

From: "Jayalakshmi Sankaran" <jlsank2000@yahoo.co.in>

Dear Sirs: Further to my mail below, I am glad to inform you t hat the new tax card has been handed over to me by the tax collector, Mr . Kannan, this evening. What I could not achieve over the past three months through mails and personal discussions, has been achieved b y one teleecon from your end. I am highly thankful to you for the help and appreciate the prompt response from your end. T hanks.

Jayalakshmi Sankaran

From: "Henry Walter" <walter.henry@ymail.com>

Respected Sir, Thanks to the Govt of Tamil Nadu for this civil sup plies web site and mail address. It is very much informative and help ful. May the people of tamil nadu be benefited and live under the shade s of joy and fulfillment. Thank You Sir.

Thank God at last a solution has come

From:

"anand devi" <dspanand@yahoo.co.in>

Dear sir Today I have received my ration card from Tenkasi t aluk office successfully. I thank you so much for your co-operation and kind interferance .

By Anand From:

"Dr. Thothathri Venugopal " <vgopalt@fastmail.fm>

Dear Sirs/Madam Thanks for the prompt action. Now the " deactivated " SIM is working with the balance amount also. While my first mail to customer care & nodal office r went unanswered, I sent a mail to SCH which has worked miraculousl y and within half an hour of sending the second mail my connection got activated. Thank you very much for your speedy action. Thank you again.

Dr. T. Venugopal

From: "sivalingam sundaramoorthy" <sivalingam_0@yahoo.co.in> Dear Sir, The problem has been resolved last week.I got the N OC with the help of Admin.officer. She is more supportive and helpfull to the consumers. It is appreciable for the efforts taken by SCH whic h fascilitated to get the NOC on time. Thanks,

sivalingam.s From: "shri ram" <natrajshri@gmail.com>

Dear Sir, I am glade, When I received your mail, y esterday. so that, I thank you for your smart co-operation and wish you the same. With thanks & regards R.Natarajan.

From:

"Umasankar Balakrishnan" th.umasankar@gmail.com

Dear Consumer Services, I have received a good and proper reply from Airtel and I am Satisfied with their feedback.... Thanks a lot for your greatest support and cooperat ion on this.... Regards,

Umasankar. B

From: "Vinodh Kumar" vindos78@gmail.com Respected Sir/Madam, With profound thanks I inform that the faulty refrigerator has been replaced by a new and good working one with a year of warranty on 04th Feb 2010. I once again thank you for having taken p ains to help me to get the replacement with warranty. Regards

Venugopalan V.

From: "Raghavendran Parthasarathy" <raghpart@in.ibm.com> Dear Sir, Thanks very much for the mail, I got the link. Kind Regards Raghavendran| Track Lead -HR Sara Lee International | GBS, IBM India Limited | Location: Bangalore, Mobile: +91 9008 490 422| E-mail: raghpart@in.ibm.com

From: "Hyder" <hyderoei@gmail.com> Dear Sir, I received my card. Thank you very much. * I called to consumer helpline. I got successful rep ly within one hour. I proud about Consumer services .*

From: "Ganapathi Jayakumar" <ganapathi.jayakumar@oracle.com> We have collected our ration card from the office A SST. COMMR. (CIVIL SUPPLIES) Sholinganallur. We applied for new ration card more than a year bef ore and we don't know where to go and follow up. We got response for our complaint within a reasonable time . Thanks for the timely response Thanks and Regards

Jayakumar, Jayakumar Ganapathi Oracle Financial Services Consulting, Chennai, India

From:

"balasubramanian kannan" < kanna_subra2006@yahoo.com >

Dear Madam,sir Thank you for your action of split off the Existing No 3 Ration shop at Pammal. Now we feel relaxed when buying commodities . By

Kannan 2,40th street shankar nagar, pammal ch-75. Mobile: 9940183158

From: "william joh" <s_williamjohnson@yahoo.com> sir compliant SCH NO 1560 , present I get the du plicate card, from our lalgudi DSO. Thanx lot ur gerat service. pl educate service rur al area people, because they are suffer more such dela y things, and put a notice board all ration shops with ur telephone lin e, pl connect direct to tamil telecaller. Thanking u Regards,s. william johnson

From: "Sankar Lingam" <mrlsankarlingam@yahoo.com>

sir Today Only Received my Ration Card Thank you for Take Immediately Action Thank You So Much Thanking You Yours Faithfully L.Sankaralingam B.sc, M.C.A 5/303 C Chidambara Na gar Sankar Nagar Post Tirunelveli District Tamil Nadu

Cell No :9894230157

From: "c.v.hari madhavan" <hari_shalgun@yahoo.co.in> Dear Sir, It is rather unfortunate that my intention was no t viewed in the proper perspective. From the beginning I was fully appreciative of the enthusiasm shown by the consumer helpline in dealin g with my complaint and thankful for the prompt action taken in resolvi ng the issue. A perusal of my complaint dated 29th November, 20 09 will show that my original request was to replace the whole system (inverter and battery) and not battery alone. My only fault was that I did not point this out when the consumer help line took up my complaint wi th Amco Insta Power for replacement of battery which is regretted. Thanking You Yours faithfully,

C.V.Harimadhavan

From: "MuthuRaj Vishnu" <vishnu_warthan@yahoo.co.in> Respected mam/sir, My complaint number is 615. I got the money from my college . Thank

you very much for your services.

From: "kali lingam" <lingam99@hotmail.com> Vannakkam Sir, The issue has been solved. Thank you very much.

From "valliyurnott vishnumohan rao" <vnvishnu@rediffmail.com> Respected Sir In line with the complaint registered with you M/s Canara Bank has sorted the issue amicably. Thanks for your timely action Regards

B.Saravanan

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