annual report 2010 - lutheran community care · annual report 2010—page 2 chairperson’s report...

Annual Report 2010

Photos on front cover—L to R Children from Immanuel Lutheran Primary School Novar Gardens recording their songs for LCC’s ‘A Christmas Note’ CD, Alice Springs Staff, Placing hand prints at the Barossa Volunteers’ Luncheon and Nuer Choir perform at LCC’s 40th Anniversary Service.

Annual Report 2010—Page 1

Contents

Contents 1

Chairperson's Report and Council Members 2

Director's Report and Members of Executive 3

New Logo for Lutheran Community Care 4

Strategic Plan 2010-2013 4

Installation of New Director 5

LCC’s 40th Anniversary 5

Summary of Services 6-17

Statement of Income and Expenditure 18-19

Page No

Acknowledgements 17

Location of LCC Offices 20

Strong, caring communities

inspired through the love of God


Chairperson’s Report

Lutheran Community Care Council

Dear friends,

It has been a busy, challenging and rewarding time as we look back on the year just past. As we reflect, we once again give thanks to God for our staff, donors, volunteers and supporters who give of themselves to help others in need.

This year has seen Helen Lockwood flourish as Director of LCC. She has undertaken her role with energy, integrity and professionalism, and we are blessed to see her skills and faith at work on many levels.

We celebrated Lutheran Community Care’s 40th Anniversary, at which we were honoured by the presence of the Governor, His Excellency Rear Admiral Kevin

Scarce and Mrs Liz Scarce, the Minister for Families and Communities, the Honourable Jennifer Rankine, and many staff and supporters. As we focused on the beginnings of LCC and the drive and inspiration of key women in providing assistance to the disadvantaged, we also gave thanks for all those who have been and continue to be with us on our journey and who assist us in the provision of many services to the community and congregations.

The opening of the Alice Springs office was a cause for celebration and has seen critical services provided in an area of need and strong ties develop with Finke River Mission.

Significant work was done during the year in developing our strategic plan and new logo—with a vision and key goals that place those whom we serve at the heart of LCC.

We also farewelled Pastor David Christian who retired from the LCC Council after more than 9 years service. He contributed positively in many ways to LCC, providing true servant and pastoral leadership to the council and staff alike.

In closing I would like to again thank all who continue to provide support to LCC. We value your contribution and thank you for your work, efforts and prayers.

Blessings Sue Renner Chair LCC Council

Sue Renner (Chair) John Munchenberg (Vice Chair) Josephine Monk (Secretary) Richard Brown (Treasurer) Matt White (Consultant) Rev David Christian (resigned December 2009) Eric Schubert Daphne Redding Rev Malcolm Pech John Belcher Malcolm Jaensch


Director’s Report

Helen Lockwood Director

Sharon Davis Deputy Director

Jeff Hartwich Business Manager

Executive LCC has completed 40 years of service, 40 years of working alongside people, responding to needs, encouraging and supporting those who are going through hard times and empowering communities to reach out to those around them. This is something to celebrate, and we did.

Lutheran Community Care’s 40th birthday was a time to look back and give thanks to God for those who paved the way and gave of themselves for others and for those who have continued to build on a firm foundation. It was also a time to take stock and move forward.

When I took over as director in August the strategic planning process had already begun. It was a privilege to work with staff, management and council to complete the process and to launch the plan, together with the new logo. Our vision of ‘Strong caring communities, inspired through the love of God’ reflects the heart of our work which has not changed, even though we have grown and our work has diversified.

We now provide services to the community from 17 sites and appreciate the partnerships which we have formed with congregations and other service providers to be able to encourage community strengths in so many places. Our new ventures include foster care at Glynde, counseling and low income support at Swan Reach, financial counseling at Davoren Park, and money management services in Central Australia. We were delighted to be able to continue to provide housing support in the Outer South after major changes in the housing sector in South Australia.

Although working in community services is rewarding, it is not easy. I would like to pay tribute to our dedicated staff and volunteers who work tirelessly to ensure that people are able to take their place in community and find support, help and learning opportunities when they need them. We are working to improve our support to staff and volunteers and to improve our quality systems. We are working towards Service Excellence Award Level.

We were saddened by the death of our Murraylands Manager, Joylene Crouch, during this year and pay tribute to her energy and commitment to the work of Lutheran Community Care in the Murraylands.

The Blair Athol office building has undergone a transformation, thanks to the generosity of our donors, so that our staff and volunteers can continue to serve those who come to us who are managing on low incomes, or adjusting to life in Australia from refugee backgrounds, in more comfortable and friendly surroundings. A highlight of the year was the partnership with a number of Lutheran schools in South Australia to produce a CD of Christmas carols. This was just one of the ways in which the wider community showed its support for our work. We thank you for your generosity, your prayers and your commitment.

In this 40th year I would like to pay tribute to our council, and all the staff and volunteers who have made LCC what it is today. Helen Lockwood Director


New Logo for Lutheran Community Care On 18th March 2010 Lutheran Community Care (LCC) launched its new logo. The new visual identity does not aim to change but to strengthen our role and responsibilities of building strong caring communities inspired through the love of God.

The logo’s bold colours and strong, fresh visuals represent: the power that comes from the prayers and

support we receive from our generous supporters; and

the vibrancy and strength of our LCC teams in their role of influencing and supporting communities through:

- empowering individuals and families - community development - learning opportunities and - family accommodation and support

Strategic Plan 2010-2013 Goal One A strong community focus Achieved by Empowering the community through integrated education, awareness-raising and information to support and encourage strength and sustainability Goal Two A respected voice on social justice issues Achieved by Forging strategic links with key people at local, regional and national levels to raise awareness of social justice issues Goal Three A responsive, well managed and dynamic organisation Achieved by Setting and maintaining high standards of management and governance, which enable Council, staff and volunteers to work effectively to achieve organisational goals and live out our vision and values Goal Four Strong and purposeful strategic alliances Achieved by Identifying and connecting with the community at local, regional and national levels to promote and achieve the vision of Lutheran Community Care Goal Five An independent income to enable innovation and ensure sustainability Achieved by Identifying and exploring options to generate independent streams of income, congruent with the vision of Lutheran Community Care

The Strategic Plan 2010-2013 was launched on 18 March 2010

LCC’S 40th Anniversary A 40th Anniversary service was held at Bethlehem Lutheran Church, Flinders Street, Adelaide, on the 27th September 2009, in the presence of the Governor, His Excellency Rear Admiral Kevin Scarce AC CSC RANR and Mrs Liz Scarce, and the Minister for Families and Communities, the Honourable Jennifer Rankine, and many LCC staff and supporters. Lutheran Community Care’s 40 year journey began with a few compassionate voices inviting others to share the concern they had

for the vulnerable and the hurting—and to do something about it. At 40, LCC has grown into an organisation with a wide variety of community services throughout South Australia and the Northern Territory. From a small group of people wanting to show practical care in their community, LCC has grown to include 80 staff and more than 500 volunteers, who serve people in South Australia and Northern Territory communities each year.

Year 2010 -

different places. new staff, more

volunteers, but the same heart

Installation of LCC’s New Director Helen Lockwood was installed as the new Director of Lutheran Community Care at a special service held in St Stephens Lutheran Church, Wakefield Street, Adelaide, on the 6th September 2009. Rev James Winderlich led the service and the President of the Lutheran Church of Australia South Australian/Northern Territory District, Rev Robert Voigt, preached the sermon and conducted the installation.

Helen Lockwood (left) and Beryl Schild cut the Anniversary cake

L-R: Rev Robert Voigt President LCA SA/NT District, Helen Lockwood Director, Sue Renner Chair LCC Council and Rev James Winderlich Pastor St Stephens Lutheran Church


Summary of Services

Alice Springs Money Management Services This program is funded by the Commonwealth Department of FaHCSIA to build financial resilience and wellbeing among those most at risk of financial disadvantage. We have received funding to deliver the program in the Alice Springs Town Camps and in 10 remote communities in the MacDonnell Shire in the Northern Territory, initially until June 2011. Our work entails providing workshops for groups and one-on-one mentoring of individuals to help people manage their money and understand how to access services such as internet banking. Our capacity to engage in this work has come directly out of our partnership with Finke River Mission and our close relationship with the Alice Springs Lutheran Church. Part of

the implementation of this program was the opening of an office in Alice Springs on the Mission Block and establishing a small office at Hermannsburg. We have recruited a staff of ten members comprising a Manager, Team Leaders, Project Officers, Money Workers and Administrative staff. We have achieved a high level of recruitment and retention of Indigenous staff, and this has been an important factor in assisting our clients. The program requires our staff to work closely with Indigenous communities to provide Money Business

workshops, information on banking and Basics Cards and appropriate referrals. The ability of our Indigenous staff to speak and/or understand Language has been a key element of our service delivery so far. We successfully delivered 15 workshops to 118 participants and provided Money Management Services to almost 500 clients across Central Australia during our first 9 months of operation. During the course of the year, we also expanded our services to include Emergency Relief and were able to assist 243 clients with blankets, food vouchers, financial help or referral to meet immediate needs for assistance.

Barossa Valley The Barossa Office of Lutheran Community Care has once again been on the receiving end of God’s grace and mercy and has in turn striven to be generous and gracious to all we partner with and to those we serve. Our work has been to build strong caring communities inspired by the love of God and to be responsive to people’s needs in this region. This has led to the provision of crisis services, education, encouragement, supporting people to make positive life choices and specialist services. Our team continues to grow as God blesses our office with fantastic staff. The office site is being used to capacity, as there are currently 10 part time LCC staff and approximately 150 volunteers.

• We now have a strengthened Financial Counselling team with Jude Bradshaw, Rosie Harpas and Dean Messner to assist people with their personal finances.

Office opened in

Alice Springs September 2009

Barossa Valley continued

• The “Embracing Change” Program, managed by Sue Vogt, has provided extra care and support for our most vulnerable and “at risk” community members who have multiple and complex needs.

• Lynn Gosling, Low Income Support Coordinator, reports that LCC has assisted 440 Emergency Relief clients and 94 Budget and Financial Counselling clients.

• On the 17th of March we celebrated the Official Opening of the Swan Reach OP Shop and have set up an outreach office for Emergency Relief, Financial Counselling and Personal Counselling at the Town Hall shop site.

• A new partnership with Barossa GP Network enabled the provision of Counselling Services to Eudunda and Kapunda for a one year term.

• The Breakfast Club at Nuriootpa Primary School was launched on the 5th of November with approximately 400 people attending. It has continued to provide a healthy breakfast for those who need this most to start their day.

• We held a training/information day on the 30th of October. This was entitled “The Accidental Counsellor”. Relationships Educator, Anne Roennfeldt, has been busy throughout the region facilitating a very popular parenting course called “Toolbox”.

• LCC manages two Play Groups for pre-school families: “Talking with Tots” at Nuriootpa and “Building Blocks” at Angaston.

• In National Volunteers Week we celebrated with a Volunteer Lunch and 70 people attended.

The Manager and Staff would like to express our gratitude and heartfelt thanks to our donors and volunteers who are immensely important to us and our continued ability to provide quality services. God continues to provide many opportunities for service. In all we do we pray for His guidance, protection and blessing.

Blair Athol Low Income Support Program The Low Income Support Program facilitates regional development of the community sector in Adelaide by providing networking opportunities and referral resources. Another branch of the program is its community development focus. In 2009-10 inter-agency networks have been maintained across three regions of metropolitan Adelaide (the inner city, the inner north, and the eastern/north-eastern region). Three service directories have been produced and distributed, and community development initiatives in food security and financial literacy have been delivered. Highlights of the program have been a successful Food Security Forum in the inner northern region, and the delivery of money management workshops to a wide variety of people experiencing disadvantage and low incomes.


Barossa Valley continued

• The “Embracing Change” Program, managed by Sue Vogt, has provided extra care and support for our most vulnerable and “at risk” community members who have multiple and complex needs.

• Lynn Gosling, Low Income Support Coordinator, reports that LCC has assisted 440 Emergency Relief clients and 94 Budget and Financial Counselling clients.

• On the 17th of March we celebrated the Official Opening of the Swan Reach OP Shop and have set up an outreach office for Emergency Relief, Financial Counselling and Personal Counselling at the Town Hall shop site.

• A new partnership with Barossa GP Network enabled the provision of Counselling Services to Eudunda and Kapunda for a one year term.

• The Breakfast Club at Nuriootpa Primary School was launched on the 5th of November with approximately 400 people attending. It has continued to provide a healthy breakfast for those who need this most to start their day.

• We held a training/information day on the 30th of October. This was entitled “The Accidental Counsellor”. Relationships Educator, Anne Roennfeldt, has been busy throughout the region facilitating a very popular parenting course called “Toolbox”.

• LCC manages two Play Groups for pre-school families: “Talking with Tots” at Nuriootpa and “Building Blocks” at Angaston.

• In National Volunteers Week we celebrated with a Volunteer Lunch and 70 people attended.

The Manager and Staff would like to express our gratitude and heartfelt thanks to our donors and volunteers who are immensely important to us and our continued ability to provide quality services. God continues to provide many opportunities for service. In all we do we pray for His guidance, protection and blessing.

Blair Athol Low Income Support Program The Low Income Support Program facilitates regional development of the community sector in Adelaide by providing networking opportunities and referral resources. Another branch of the program is its community development focus. In 2009-10 inter-agency networks have been maintained across three regions of metropolitan Adelaide (the inner city, the inner north, and the eastern/north-eastern region). Three service directories have been produced and distributed, and community development initiatives in food security and financial literacy have been delivered. Highlights of the program have been a successful Food Security Forum in the inner northern region, and the delivery of money management workshops to a wide variety of people experiencing disadvantage and low incomes.


Blair Athol continued Job Club The Job Club is an employment program targeting the most disadvantaged jobseekers in the local community. Client groups have included newly arrived refugees, people experiencing homelessness and people recently released from correctional institutions. Despite the multiple challenges that clients face, the program has successfully developed the employability and work-readiness of a significant number of participants. From about 60 participants there have been more than 20 employment outcomes. A similar number have returned to education or taken on vocational qualifications to improve their chances of employment. On Friday Night In Kilburn (OFNIK) On Friday Night In Kilburn (OFNIK) is a youth-driven creative arts and music project which engages local youth to develop resources surrounding binge-drinking. In 2008 LCC initiatives highlighted the high incidence of youth-alcohol consumption amongst the local Kilburn/Blair Athol and Enfield areas, and received funding from the Department of Health and Ageing to address the issue. The project target was to engage 60 young people in workshops which would see the development of youth-focused resources.

Upon establishment, the anti-binge drinking project was focused on providing weekly Outreach Sessions from tender partners, ‘The Kilburn Blair Athol Community Action Group’ (KBACAG). After several months of facilitating drop-in style art/music workshops, it became evident that there was an increasing need for drug and alcohol education at Enfield High School. Since late 2009 Lutheran Community Care/KBACAG has focused on working with students from Enfield High to develop resources. This period of the OFNIK project has seen the engagement of local youth and ongoing linkage with Enfield High School. The disengagement rates continue to prove difficult in terms of developing solid resources; however, it is anticipated that the linkage and immersion into the Enfield High School curriculum will encourage greater youth participation. LCC Op Shops An analysis of all shops was conducted to ascertain their viability and possible areas of improvement. Shortly, the Payneham Shop will be repainted and internally redesigned to capture a new market of customer. New signage will give more visibility to traffic on Payneham Road.

The Blair Athol shop tenders for the renovations have been completed, and renovations will commence in October Smithfield shop has been in the middle of the Peachey Belt development, therefore many of the Housing Trust accommodation has been closed. The lease for this shop ends in October 2011, when decisions for the future placement of

the shop will need to be made. New signage for the shop has been arranged.

Op Shops to get a facelift


Blair Athol continued Emergency Relief

Emergency Relief aims to provide proactive response, not reactive. Therefore Money Management Information Sessions have been run for clients and in schools for year 11 and 12 students, and in the community.

FaHCSIA have provided funding for an Emergency Relief Case worker for CALD clients, single men and vulnerable families. This role is much needed to assist ER clients to look at their issues and offer case management for long term outcomes.

A total of 1013 families, single males and females used our ER service during the financial year.

Financial Counselling Through the Low Income Support Program and Wyatt funding, Blair Athol continues to have 2 financial counsellors on site 4 days per week. There is still a 3 week waiting period for appointments. Many issues that are now being dealt with are mortgage stress, bankruptcy and accessing superannuation. These are very time consuming and challenging for the staff.

Glynde

Alternative Care Services

a. Number of new clients 255

b. Number of initial interviews 255

c. Number of subsequent interviews 138

d. Number of cases finalized / closed 120

e. Number of cases carried forward to next report-ing period

72

f. Number of clients referred to other services 87

Lutheran Community Care Alternative Care Services recruits, assesses, trains and supports foster carers to provide care to a child who is under the custody or guardianship of the Minister. Sometimes children and young people are unable to live at home. Foster Care provides a temporary, caring home for a child or young person who has entered care. We provide different types of care for children and young people in need. Respite usually takes place over weekends and school holidays. Emergency care may be needed at any time and at short notice.


Alternative Care Services continued It can be an overnight stay or last up to two weeks. Short-term care lasts from two weeks and up to two years. Long term care may be needed when a child is unable to live with their family and needs a safe, stable environment to grow up in, or until they can return to their family. Long term care may be required until the child turns 18.

The program has gone from strength to strength since its beginning in August 2009, with its official opening in April 2010. Many government and non-government agencies showed their support by attending the opening, when we recognized the commitment that the families had already made to foster care.

We wish to acknowledge: Child and Family Welfare Association of South Australia, Zion Lutheran Church, Glynde, Families SA, Office of the Guardian for Children and Young People, South Australian Alternative Care Joint Partnership Group, Department of Families and Communities, Anglicare SA, Baptist Care SA, Key Assets and Lutheran Community Care Foster Families.

Ingle Farm FamilyZone Hub The FamilyZone Hub is part of the Salisbury Communities for Children initiative of the Federal Government. Lutheran Community Care is funded to run the Hub and to provide Home Visiting Services to vulnerable families who live in the north eastern suburbs of Adelaide. The FamilyZone offers services to families which are designed to improve outcomes for their children. We offer Playgroups and Music and Movement Classes, groups for mothers and babies, groups for Indian, Afghan and African women, English Language Classes, Parenting Courses, and classes on topics that parents ask us for. We have a strong emphasis on services for women with mental health issues and those who are otherwise vulnerable—including those who are socially isolated, in need of parenting information, or struggling to cope. In December 2009 the FamilyZone and Home Visiting Services received Federal funding for another 2.5 years to June 2012. We are currently being evaluated by the De Lissa Institute from the University of South Australia. The results of this evaluation will be presented at the “Children Communities Connections Conference” in November 2010, with a view to securing funding past June 2012.

In the year to June 2010 the FamilyZone recorded 5934 family visits. One or two parents with children counts as one visit. We continue to develop strong partnerships with other agencies working with families in the north east so that we can provide integrated services for families. Photographs of FamilyZone events and activities are available at:

www.salisburyc4c.org.au

FamilyZone recorded 5934

family visits to

June 2010

Locations: Adelaide and the

Barossa Valley

Magill Centre for Learning The Centre for Learning has continued to provide a range of supporting services for people, workplaces and communities to learn more about building and sustaining healthy relationships. New opportunities have developed in South Australia, particularly in parenting workshops, Emergency Relief training and Child Safe Environment courses. Our relationship with congregations and schools led to requests for specific courses and workshops in 2009/2010. In May 2010 we co-hosted a state-wide Emergency Relief Conference in Adelaide for over 200 volunteers and workers across the full range of agencies that provide financial assistance to those in crisis. A major new initiative has been the opening of an office in Alice Springs with financial literacy services being offered to twenty Town Camps and ten remote communities. Family Relationship Services Program This program is funded by the Commonwealth Department of FaHCSIA for three years to provide services to the community in a large, defined area through Adelaide and into Riverland and Murraylands areas. Our services focus on counselling – personal, couples and families (COUNS), Men and Family Relationships (MFR) and Family Relationship Education and Skills Training (FREST). Funding ends on 30th June 2011, and we hope to secure the same funding for a further term.

Money Management Service Money Business Work-

shops In Stores Project Emergency Relief APY Lands

Family Relationship Service Family & Relationship

Education Counselling Men in Family Relationships

Community Visitors Scheme Metro Barossa

Community & Workplace Education

Community, Church & Agencies

Alternative Care Training LCC Staff and Volunteers

Centre for Learning


Magill Centre for Learning The Centre for Learning has continued to provide a range of supporting services for people, workplaces and communities to learn more about building and sustaining healthy relationships. New opportunities have developed in South Australia, particularly in parenting workshops, Emergency Relief training and Child Safe Environment courses. Our relationship with congregations and schools led to requests for specific courses and workshops in 2009/2010. In May 2010 we co-hosted a state-wide Emergency Relief Conference in Adelaide for over 200 volunteers and workers across the full range of agencies that provide financial assistance to those in crisis. A major new initiative has been the opening of an office in Alice Springs with financial literacy services being offered to twenty Town Camps and ten remote communities. Family Relationship Services Program This program is funded by the Commonwealth Department of FaHCSIA for three years to provide services to the community in a large, defined area through Adelaide and into Riverland and Murraylands areas. Our services focus on counselling – personal, couples and families (COUNS), Men and Family Relationships (MFR) and Family Relationship Education and Skills Training (FREST). Funding ends on 30th June 2011, and we hope to secure the same funding for a further term.

Money Management Service Money Business Work-

shops In Stores Project Emergency Relief APY Lands

Family Relationship Service Family & Relationship

Education Counselling Men in Family Relationships

Community Visitors Scheme Metro Barossa

Community & Workplace Education

Community, Church & Agencies

Alternative Care Training LCC Staff and Volunteers

Centre for Learning


Magill continued Targets achieved:

Our base offices are located at Blair Athol – Wendy Hampel and Wayne Maddox Magill – Emily Lim, Kristy Donnelly and Helene Schulz Murraylands – Peter Surguy Barossa – Anne Roennfeldt

Numerous parenting programs called ‘Toolbox’ have been run in the past 12 months with many families benefitting from this encouraging form of education. ‘Celebrating Manhood’ weekends have been offered in the Hills area for men of widely diverse backgrounds who have described these times as supportive and inspirational.

We have supported women impacted by domestic violence. Counselling has been provided to many individuals and couples and some families, many of whom have grown emotionally, relationally and spiritually through their experiences. We give thanks for dedicated staff who continue to work with people, drawing their inspiration from the love of God. Money Management Services (see report on page 6) Community Visitor Scheme (CVS) The Community Visitors Scheme is a Commonwealth funded programme to recruit, train and individually match volunteers to visit people who live in Residential Aged Care Homes. The aim of CVS is to enrich the lives of elderly people who are socially isolated and lonely. The Community Visitor visits the resident at least once a fortnight. Lutheran Community Care has been continuously involved with the Community Visitors Scheme since it received its first grant on 1st December 1991. Lutheran Community Care employs a Coordinator, Dianne Schneider, based at Magill working 7 days a fortnight, and a regional worker, Annie Chambers, based in Nuriootpa working 1 day a week. During the financial year 2009-2010

• 125 Community Visitor - resident matches existed involving 96 approved Visitors

• A total of 1985 visits were made • 45 new matches were made (13 in the Barossa Valley and 32 in

the Adelaide area) with new Community Visitors and already approved Community Visitors

Service Type Funding Year Minimum Client

Target Total Clients

Seen Percentage of

Target

COUNS 2009/2010 225 342 152%

FREST 2009/2010 292 850 291%

MFR 2009/2010 105 158 150%

1,350

96 volunteer visitors made

a total of 1985 visits

Magill continued • 38 visiting arrangements ended during the year (13 in the Barossa and 25 in

the Adelaide area) As a result of promotional activities 39 people inquired about the Community Visitors Scheme and nineteen new Community Visitors were recruited–—6 in the Barossa and 13 in Adelaide and the Adelaide Hills. Sixteen Community Visitors resigned from the Scheme. During the year, Lutheran Community Care were linked with 44 Residential Aged Care Homes (RACH) in five Aged Care Planning regions—Yorke, Lower North and Barossa, Hills Mallee Southern, Metropolitan East, Metropolitan North, and Metropolitan West.

Morphett Vale Family Accommodation and Support Unit We have had a very busy year with an increase in the numbers of clients needing to access our service. A large percentage of these families have co-morbidity issues including drug, alcohol, and mental health, to name a few. The average stay in our crisis accommodation is 6–12 months. Once they have achieved relative stability they then move on to our longer term accommodation. The Family Support Workers then work with families to look at long term accommodation options. This could be through Housing SA, private rental or Community Housing Associations. We have 6 x 2 Bedroom units in a “core and cluster” and 10 x 3 Bedroom Houses in the southern area. We have handed all our northern properties back to Housing SA as we were finding it too time-consuming to service them. The support at those houses has been picked up by Anglicare North. Calvary Housing Association We currently have 6 houses in the southern area and 2 northern properties. These are also utilized by clients of our service. We are a long term option and as we were established under the Affordable Housing Scheme, we provide our housing at a low rental. This allows families to get back on their feet. They may also apply to purchase the properties if they are able. Early Intervention Service Demand for this service has been so great that we have had to employ a 0.6 FTE to assist the 1.0 FTE Family Support Worker. This important program is based on a prevention model, with staff working alongside the clients who are at risk of losing their current tenancy with the aim of working through the

Community Visitors Scheme is to enrich the lives of elderly people

who are socially isolated and lonely

We assist families in their endeavours to access long term, affordable, secure

housing


Morphett Vale continued issues that have put their tenancy at risk. We encourage them to make use of our Financial Counsellor and link them in to services that are relevant to their issues. Our success rate is impressive. We have gained the respect of local Land Agents and Real Estate Agents and now find that they are referring clients to us in the early stages of their rental debt. It is not in agents’ best interest to have failed tenancies as it is a costly experience for them to secure another tenant for their property. Plans for the coming year We have just been through a rigorous Expression of Interest and Tendering process under the new National Affordable Housing Agreement. This “Housing First” initiative will mean that there will be Preferred Growth Providers who will handle the housing and accommodation, and Preferred Service Providers who will provide support to the client. We were very fortunate to be successful in achieving Lead Agency as a Preferred Support Provider and now have a 3 year contract to provide packages of support to individuals and families in the Outer Southern Region. This has meant that we will be able to put into place long term planning and service innovation. We have also been asked by DFC to provide another service, the “Waitlist” program. This program deals with those who are in Primary Homelessness, staying in motels, cars, or couch surfing at friends or relatives. We will support and advocate for these families until they are accommodated.

Mount Barker Mount Barker Vocational College Through Flexible Learning Options funding through the Mount Barker High School and Wyatt funding, LCC continue to support disengaged youth in the Mount Barker area. In addition to this, LCC are partnered with the Regional Board in the newly funded Urban Art project. This project works with the youth who graffiti the area, utilising their skills more productively. Each term, 15 students are supported by the LCC Youth Worker in issues that prevent them from learning. This includes accommodation, Centrelink, bus tickets, food and parenting for young mothers.

Murraylands

New staff position – Communities for Children Project Worker We now have six part time staff The Home Project - $8000 in donations and grants enabled us to purchase

state of the art industry-standard video production and editing facilities to enable people in the Murraylands to record their stories of what home means to them.

This is a joint project amongst all staff in the office.

Murraylands continued

The Home Project also mounted a display of stories and artifacts in the Murray Bridge Library during History week, and it is booked to mount a display in the Adelaide Migration Museum in 2 years time

New Settler Services

• Funded by the Department of Immigration and Citizenship to support the settlement of refugee (humanitarian) entrants and some others • After the first months of settlement, Murraylands New Settler Services then provides casework, referrals to other services, special help for isolated migrant women, information about life in Australia, community capacity building, information to other services, and coordination of settlement services in the area • In April 2010 we won funding to include the Riverland as well as the Murray Mallee in our services • A new worker based in Renmark came on board • We currently serve 180 clients from Afghan, Sudanese and Bhutanese backgrounds, as well as a few others who are eligible under non-refugee visas • We have received grants from Adult Learning Week, the Cancer Council and the Rural City of Murray Bridge We maintain a suite of 10 online computers for the use of new settlers in Murray Bridge • We have been nominated for an Advantage SA Award (will be announced in November 2010) • Through a MOU with Murraylands Multicultural we provide services for Chinese on 457 visas who need to learn English but are not entitled to government assistance

Communities for Children

• LCC Murraylands won funding through a.c.care from FaHCSIA to establish the Play Spaces project, which commenced in March 2010. • The project aims to bring families and community representatives together to work towards developing family friendly community spaces in Murray Bridge, Mannum, Callington and Tailem Bend. • A highly successful business breakfast was held to introduce the project to council, business and community agencies in June 2010. • An advisory group was formed from organisations present at the breakfast. • Two neglected spaces in Murray Bridge were identified as target locations. • In September family fun days were held at each location for nearby residents to engage them in the project.


Refugee Services Lutheran Community Care Refugee Services offers a range of services to assist new arrivals to confidently participate in the wider community as soon as possible after arrival. In addition we work closely with new and emerging communities as they develop their capacity to independently manage their own affairs.

We are committed to working cooperatively with other key services and Local Government to improve outcomes for newly arrived individuals and families from a refugee background. Our services and programmes are delivered by an experienced multi-disciplinary team of bi-lingual and non-bi-lingual staff. We have assisted over 500 new arrivals and their families in the past year.

In addition, some of our achievements over the past 12 months have included:

• The establishment of the African Twilight Market in Partnership with the African Communities Organisation of SA and The City of Prospect

• Supporting the Sudanese Bor Youth Arts Group to manage the funding they received through the MYSA Multicultural Youth Development Fund

• The commencement of the New Arrivals Financial Literacy and Support Project. A specialized service for families from a refugee background living in the Peachey Belt.

• Through an access facilitation project we were able to increase the number of new and emerging communities independently accessing local community centres and neighbourhood houses in the Northern and North Eastern Metropolitan area.

• The establishment of an outreach office at Daveron Park which we share with the Burundian Community of SA

From July 2009 to June 2010 Refugee Services received funding from the Department of Citizenship and the Department of Families, Housing, Community Services and Indigenous Affairs–Communities for Families, Playford North. Our services were also assisted by the funds received from our generous donors. Volunteers

Volunteerism is an important part of LCC. We welcome the contribution of our many volunteers as we deliver services across a range of programs. Volunteers bring their time, talent and unique life experience to each of their roles. LCC currently has 500 volunteers throughout the organization actively involved with and contributing to many programs: Emergency Relief, Care and Clothing Shops, Mobile Crèche, Home Visiting, Community Visiting, Refugee Services, Job Club, Administration Assistance and Christmas Hampers.


Refugee Services Lutheran Community Care Refugee Services offers a range of services to assist new arrivals to confidently participate in the wider community as soon as possible after arrival. In addition we work closely with new and emerging communities as they develop their capacity to independently manage their own affairs.

We are committed to working cooperatively with other key services and Local Government to improve outcomes for newly arrived individuals and families from a refugee background. Our services and programmes are delivered by an experienced multi-disciplinary team of bi-lingual and non-bi-lingual staff. We have assisted over 500 new arrivals and their families in the past year.

In addition, some of our achievements over the past 12 months have included:

• The establishment of the African Twilight Market in Partnership with the African Communities Organisation of SA and The City of Prospect

• Supporting the Sudanese Bor Youth Arts Group to manage the funding they received through the MYSA Multicultural Youth Development Fund

• The commencement of the New Arrivals Financial Literacy and Support Project. A specialized service for families from a refugee background living in the Peachey Belt.

• Through an access facilitation project we were able to increase the number of new and emerging communities independently accessing local community centres and neighbourhood houses in the Northern and North Eastern Metropolitan area.

• The establishment of an outreach office at Daveron Park which we share with the Burundian Community of SA

From July 2009 to June 2010 Refugee Services received funding from the Department of Citizenship and the Department of Families, Housing, Community Services and Indigenous Affairs–Communities for Families, Playford North. Our services were also assisted by the funds received from our generous donors. Volunteers

Volunteerism is an important part of LCC. We welcome the contribution of our many volunteers as we deliver services across a range of programs. Volunteers bring their time, talent and unique life experience to each of their roles. LCC currently has 500 volunteers throughout the organization actively involved with and contributing to many programs: Emergency Relief, Care and Clothing Shops, Mobile Crèche, Home Visiting, Community Visiting, Refugee Services, Job Club, Administration Assistance and Christmas Hampers.

Communications The 2009–2010 year saw major changes in Lutheran Community Care’s (LCC) communications.

In March we launched our new logo to reflect the changes to the services we provide and the community we serve.

We also established a new style for our informative publications about new services such as Alternative Care. The suite was expanded to include information about LCC, financial counselling, emergency relief, counselling, new settler and refugee services, learning opportunities and family accommodation and support.

Awareness raising about our services will support us achieve our goal of establishing a strong community focus.

During the latter part of the year we accessed church bulletins, The Lutheran and Together to invite our many supporters to continue to offer prayer and financial and volunteer support as we walk alongside those who are hurting and homeless.

Our Communications Plan for 2010 -11 focuses on engaging more with our supporters, congregational representatives and the community, and updating our website. Work has already commenced on its design.

We trust that in the future, whenever the new LCC logo and style is recognised, it is associated with professional services that are aligned with the Christian philosophy and values of the agency.

Acknowledgements Commonwealth Government

Department of Employment and Workplace Relations Department of Health and Ageing Commonwealth Attorney General’s Department Department of Families, Housing, Community Services & Indigenous Affairs Department of Immigration and Citizenship

South Australian Government

Department of Families and Communities – DFC

- Families SA Department of Further Education, Employment, Science and Technology Community Benefit SA Housing SA-Noarlunga Office of the Guardian for

Children and Young People

Local Government Barossa Council City of Prospect Rural City of Murray Bridge City of Port Adelaide Enfield City of Playford

City of Salisbury

Lutheran Church of Australia

Finke River Mission Lutheran Laypeople’s League

Lutheran Church of Australia SA/NT District President, Directors and Departments of the District

Congregations and Members Lutheran Schools Lutheran Congregations that partner with LCC Care and Clothes McLaren Vale

Sponsors/Supporters Wyatt Benevolent Institute Microsoft Mt Barker TAFE Murraylands Regional Development Board Barossa GP Network African Communities Organisation of SA a.c.care Burundian Community Association of SA African Communities Anglicare Central Northern Adelaide Health Service Enfield Primary Health Service Foundation of Rural and Regional Development Multicultural Youth SA Relationships Australia Salvation Army

Western Futures T & R Pastoral

Sponsors/Supporters continued

Dr Susan Merrett, Director of Medical Services, Lyall McEwen Hospital RDA Murraylands Baptist Care SA Key Assets SA Alternative Joint Partnership Group Children and Family

Welfare Association Terry Howe Printing

Services Pty Ltd Staff and Volunteers of Lutheran Community Care

SERVICE EXCELLENCE CERTIFICATE

ACHIEVED


INCOME STATEMENT

Notes 2010

$

2009

$ Revenues from ordinary activities 670,959 781,623 Donations received 503,749 374,846 Grants received for operating activities 3,495,055 2,975,791 Interest received 27,941 10,816 Employee benefits expense (3,023,363) (2,768,944) Administration expenses (281,011) (204,694) Depreciation and amortisation expenses (102,393) (75,851) Other expenses from ordinary activities (1,136,466) (1,076,878) Surplus from ordinary activities

154,471 16,709

Capital spending income and reserve transfers - Building Donations utilised for property (1) 172,990 0 - Government Grants utilised for property (2) 78,283 0 - Transfers (to) Bequests reserve (32,796) (10,800)

Net surplus 372,948 5,909

Notes:

(1) Lutheran Community Care gratefully acknowledges donations received for major renovations of the Blair Athol property. LCC has disclosed income of $172,990 as building donations utilised for the 2009-2010 year.

(2) Government funding received and utilised for capital purposed in the form of upgrading or acquiring assets. This one off capital expenditure is distinguished from the general operating income received.

A full set of accounts are available upon request from Lutheran Community Care

LUTHERAN COMMUNITY CARE FOR THE YEAR ENDED 30 JUNE

2010

INDEPENDENT AUDIT REPORT TO THE COUNCIL OF

LUTHERAN COMMUNITY CARE

LUTHERAN COMMUNITY CARE for the year ended 30th June 2010


INCOME STATEMENT

Notes 2010

$

2009

$ Revenues from ordinary activities 670,959 781,623 Donations received 503,749 374,846 Grants received for operating activities 3,495,055 2,975,791 Interest received 27,941 10,816 Employee benefits expense (3,023,363) (2,768,944) Administration expenses (281,011) (204,694) Depreciation and amortisation expenses (102,393) (75,851) Other expenses from ordinary activities (1,136,466) (1,076,878) Surplus from ordinary activities

154,471 16,709

Capital spending income and reserve transfers - Building Donations utilised for property (1) 172,990 0 - Government Grants utilised for property (2) 78,283 0 - Transfers (to) Bequests reserve (32,796) (10,800)

Net surplus 372,948 5,909

Notes:

(1) Lutheran Community Care gratefully acknowledges donations received for major renovations of the Blair Athol property. LCC has disclosed income of $172,990 as building donations utilised for the 2009-2010 year.

(2) Government funding received and utilised for capital purposed in the form of upgrading or acquiring assets. This one off capital expenditure is distinguished from the general operating income received.

A full set of accounts are available upon request from Lutheran Community Care

LUTHERAN COMMUNITY CARE FOR THE YEAR ENDED 30 JUNE

2010

INDEPENDENT AUDIT REPORT TO THE COUNCIL OF

LUTHERAN COMMUNITY CARE



BALANCE SHEET

2010 $

2009 $

CURRENT ASSETS

Cash on hand 3,000 1,800

Cash at bank 1,018,579 452,220

Trade and other receivables 276,916 372,398

TOTAL CURRENT ASSETS

1,298,495

826,418

NON-CURRENT ASSETS

Property 2,103,727 1,938,296

Plant and Equipment 351,713 217,532

TOTAL NON-CURRENT ASSETS

2,455,440

2,155,828

TOTAL ASSETS

CURRENT LIABILITIES

3,753,935

2,982,246

Trade and other payables 253,282 213,965

Provisions - Current 167,410 128,661

Government grants received in advance 609,385 384,133

Other grants received in advance 158,425 123,370

TOTAL CURRENT LIABILITIES

1,188,502

850,129

NON-CURRENT LIABILITIES

Provisions - Non current 137,000 118,406

Loans Payable 52,130 0

TOTAL NON-CURRENT LIABILITIES

189,130

118,406

TOTAL LIABILITIES

1,377,632

968,535

NET ASSETS

2,376,303

2,013,711

EQUITY

Accumulated funds 2,135,970 1,763,022

Reserves 240,333 250,689

TOTAL EQUITY

2,376,303

2,013,711


State Office ‘GraceWorks’ Level 1, 219 Main North Road Sefton Park SA 5083 Postal: PO Box 1020 Prospect East SA 5082 Phone: 08 8269 9333 Fax: 08 8269 9390 Email: [email protected] www.lccare.org.au

Alice Springs 55A Gap Road Alice Springs NT 0870 Postal: PO Box 3469 Alice Springs NT 0871 Phone: 08 8953 5160 Fax: 08 8953 1458 Email: [email protected]

Angaston Zion Lutheran Church 85 Murray St Angaston SA 5353 Phone: 08 8564 3814 Email: [email protected]

Barossa Valley 16 Gawler Street Nuriootpa SA 5355 Phone: 08 8562 2688 Fax: 08 8562 2657 Email: [email protected]

Blair Athol 309 Prospect Rd Blair Athol SA 5084 Postal: PO Box 288 Kilburn SA 5084 Phone: 08 8269 9300 Fax: 08 8269 9345 Email: [email protected]

Devoren Park 130 Peachey Road Davoren Park SA 5113 Phone: 08 8254 8468 Email: [email protected]

Glynde Zion Lutheran Church Postal: PO Box 2137 Magill North SA 5072 Phone: 08 8337 8787 Fax: 08 8337 2831 Email: [email protected]

Hermannsburg C/- PO Hermannsburg NT 0872 Phone: 08 8054 0828 Fax: 08 8954 8004 Email: [email protected]

Ingle Farm FamilyZone Hub Ingle Farm Primary School 2 Belalie Rd Ingle Farm SA 5098 Postal: PO Box 72 Ingle Farm SA 5098 Phone: 08 8349 6099 Fax: 08 8359 5394 Email: [email protected]

Magill Centre for Learning 19 Edward St Magill SA 5072 Postal: PO Box 2137 Magill North SA 5072 Phone: 08 8331 3111 Fax: 08 8364 5824 Email: [email protected]

Morphett Vale Family Accommodation and Support Unit Phone: 08 8326 4688 Fax: 08 8326 5934 Email: [email protected]

Mount Barker c/- TAFE Campus Dumas St Mt Barker SA 5251 Phone: 08 8391 5266 Fax: 08 8391 5188 Email: [email protected]

Murraylands 5 Marchand St Murray Bridge SA 5253 Phone: 08 8531 3644 Fax: 08 8531 0106 Email: [email protected]

Care and Clothing Shops 307 Prospect Road Blair Athol SA 5084 Phone: 08 8269 9300

236 Payneham Road Payneham SA 5070 Phone: 08 8362 0604

Smithfield Plains Shopping Centre 240 Peachey Road Smithfield Plains SA 5114 Phone: 08 8284 3600

3-5 Nildottie Road Swan Reach SA 5354 Phone: 0448 108 587

Location of Lutheran Community Care Offices

Photos on back cover—L to R Robyn Richter Manager Barossa Office, Lyn Otto and Josie Whyte at the Opening of the Swan Reach Op Shop, Burundian Drummers Club SA perform at the Logo Launch, Good Shepherd Lutheran School Choir Para Vista recording their songs for LCC’s ‘A Christmas Note’ CD and African Twilight Market

Strong, caring communities inspired through the love of God

annual report 2010 - lutheran community care · annual report 2010—page 2 chairperson’s report...

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