annual report - glenhaven · time on strategic planning rather than always being caught up in tasks...

2018ANNUAL REPORT

Contents

1GLENHAVEN FAMILY CARE

2

3

5

7

9

11

13

15

17

18

Mission and Values

Board Chairmans Report

Executive Report

Northern Coordinators Report

Out of Home Care

Disability Support Services

My Active Choice

Integrated Support Service

Kentish Family Support House

Graphs and Statistics

1G L E N H AV E N FA M I LY C A R E

Key Valuesresponding with kindness, sensitivity and understanding of each other.

looking forward to new possibilities by creating a new story with a positive future.

recognising the worth of each individual, treating others as we want to be treated

in our interactions with others we are accountable, transparent, honest and just.

strengthening positive relationships to empower people to develop independence.

SUPPORT

INTEGRITY

RESPECT

HOPE

COMPASSION

VisionStronger families

and individuals engaged in community and

supported to realise their potential.

MissionSupporting and equipping children, young

people, individuals and families within a caring environment by providing innovative programs,

partnerships and advocacy.

2A N N U A L R E P O R T 2 0 1 8

Trevor Atkinson

Board Chairman

The past year has certainly been a busy but successful one for us all here at Glenhaven, and it is my privilege to bring you the Chairperson’s report for 2018.

We are on a trajectory that has seen us almost double in size over the past 12 months, and the growth we are experiencing shows no sign of easing. It is a credit to our management and staff, and I acknowledge the leadership provided by our CEO Tony Cohen and thank him and our dedicated and committed staff for the job they do in providing high quality services to children, individuals and families in our community. The Glenhaven values of Compassion, Hope, Respect, Integrity and Support are most certainly on display every day in all that we do.

I recognise and appreciate our Association for their faithful support over many years and once again our Board members have given their time and talents over the past year to provide governance for the organisation. They have embraced the increased level of responsibility that our growth has placed on them, providing strategic direction for the organisation and seeking God’s will for the future. As a result of our growth, the Board decided to engage Tim Dyer to conduct an Executive Leadership and Organisational Structure Review. This was carried out in June 2018 with the final report presented to the Board at the July meeting. Tim made some recommendations

around the roles filled by Tony (CEO), Mark (Business Manager) and Pene Northern Coordinator). The board has acted quickly on these and made some changes to ensure that adequate support is being provided to these positions to enable our management to spend time on strategic planning rather than always being caught up in tasks that could be more suitably carried out by other people. Other recommendations in the report around I.T. improvements and Board training will be addressed over coming months.

The partnership we share with Camp Clayton is very important to us. Together we provide the MAC Program in the North West and our Joint Management Committee continues to work on future plans for the program. We were blessed to receive a grant from the Tas Community Fund to build an extension onto Seaview which will provide larger premises for the MAC program while we work on funding to build our new MAC Centre.

Our Temcare programs in the North and North West have provided over 3,300 nights of Emergency and Respite care during the year. To all of our foster carer families – A big thank you. We couldn’t do it without your dedication and commitment.

The growth in Disability Services has seen our staff numbers increase to the point where we now have around 75 staff at Glenhaven. As the NDIS continues to roll out we will

be seeking to expand our services to disabled participants in the North and North West communities.

Our Integrated Family Support Service (IFSS) workers have again had a busy year supporting vulnerable and at-risk families in our community as part of the Gateway / IFSS Alliances in the North and North West. We value our relationships with Mission Australia and Baptcare as the Alliance lead agencies. Kentish House at Sheffield continues to meet the needs of children and families in the Kentish municipality and we are very grateful for the election commitment by the government to fund the house for a further 4 years from December 2018.

Our donors have again shown their generosity in faithfully supporting us. We appreciate the financial support which allows us to provide a greater level of services to vulnerable and disadvantaged families in our community.

Please continue to keep our Staff and Board in your prayers, as we seek to show God’s love to the community around us.


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" We are on a trajectory that has seen us almost double in size over

the past 12 months, and the growth we are experiencing shows no sign

of easing."

Executive Report

As I put pen to paper so to speak, we are in the process of recruiting again and Glenhaven will employ over 80 staff filling around 35 FTEs by time the process is finished. This time last year we had 42 staff filling around 18 FTEs. I’m sure that most of our reports this year will mention a continued significant growth in all the support that Glenhaven is giving to our community in various ways. Our main areas of growth are across disability support and our new program area, the Glenhaven Safe Haven program, which is supporting children in residential care whilst they transition into foster care or independent living. We consistently see God’s hand in providing opportunities to care for others and finding solutions when on the surface a solution isn’t always available.

As we have grown, the Executive Leadership is starting to meet a little more often to be deliberate about our future direction and work on our strategic plan. With growth has come a greater need for compliance and risk management across all areas. This alongside navigating funding agreements and NDIS requirements has been at the forefront of much of our day to day work. The growth has also seen a slight change in roles after a review of the Executive Management team by the Board. The Northern Co-ordinator role has moved to full time and the Business Manager moved into a Chief Financial Officer position.

The financial result for the 2017-18 year was exceptionally good and we posted our largest surplus ever. Our turnover has almost doubled since last year and this leaves us in a solid position moving forward (see page 18).

Our disability programs are all running well, and we have experienced a huge amount of growth in this area over the past 12 months. We have taken over 2 disability

homes and a number of one on one supports from another organisation that ceased to provide services in late 2017. The closure caused a great deal of uncertainty for their staff, and ultimately we were able to provide jobs for around 14 of them which was a great result. This meant we could also maintain continuity and stability for the residents in the 2 homes and one on one supports for the participants using staff they already knew. We still have 3 young men transitioning to live in the home at Maskells Rd, and we are responding to other enquiries about providing supported accommodation. The demand for respite has grown as more age cohorts are rolled out under NDIS and participants are looking for providers to meet their need for services.

The MAC program continues to provide quality activities for participants and is now expanding and utilising the newly refurbished recreation room at Maskells Rd (previously the double garage). We look forward to the proposed expansion of Seaview to further accommodate the MAC program. This project is a partnership between Glenhaven and Camp Clayton and is the result of a successful Tas Community Fund grant application. Seaview will provide an interim solution to growing the MAC program while we work on sourcing funds to build our planned new MAC Centre at Camp.

In the North we look forward to moving our Launceston Office to the Door of Hope Complex which will allow us to start up the MAC program in the North. We have a TV advert ready to go and a Team Leader for the MAC program will be recruited in the near future. We continue to provide in-home disability support to a young lady in the North, and we expect that our small team of disability support workers in the North will grow as we roll out the Northern MAC program in partnership with

Tony Cohen (CEO) and Mark Holwill (CFO)


"your commitment & contribution is valued"

the Door of Hope.

We have appreciated the opportunity this year to work more closely with Child Safety Services (CSS) in providing what are known as Special Care Packages for children and young people who are unable to live at home or in foster care for various reasons. This has resulted in us employing a Team Leader and a number of staff to provide care for these children and young people in a variety of situations. We have a home in Devonport staffed 24 hours a day for a young man, and over the last few months we have provided short term placements using Seaview at Camp Clayton. We are currently working with CSS to provide homes and staff for 2 more young people. This is an exciting opportunity for us, and an area where we can really make a difference in the lives of children and young people who come from a background of abuse and trauma.

Our Temcare programs in the North and North West have provided a total of 3,315 nights of Emergency and Respite care for families in our community over the past year which is again in excess of the 3,000 nights we are funded for. Our Long Term Foster Care program has provided over 10,200 nights. None of this would be possible without the commitment and support of our Out of Home Care staff and our wonderful carers who provide safe and stable homes for children and young people.

Kentish House at Sheffield continues to provide a range of much needed programs and services for the Kentish community. Many of the families in the Kentish area experience isolation and Kentish House has become a great resource and hub in the community

where individuals and families can access programs and services that are relevant and will assist them in many areas of their lives. We are grateful to the Liberal Government for their election commitment which will see the great work that is happening at the house continue for a further 4 years to the end of 2022.

Our IFSS workers in the North and North West continue to work with families to provide early intervention services and a range of assistance to help them overcome challenges. We are very appreciative of the IFSS Alliances that we are a part of – led by Baptcare in the North and Mission Australia in the North West.

As always, our Board has continued to provide strategic direction for the organisation. We are blessed to have a diverse group of Board members who freely give their time and expertise to ensure the organisation is managed responsibly and sustainably.

We are also blessed to have individuals and organisations who support us financially through our Temcare Ted program or via regular and one-off donations. It is these donations that allow us to help some of the most disadvantaged and vulnerable children and families in our community. Your kindness and generosity are much appreciated.

To all of you who have supported us during the year – a big thank you!! No matter what role you play in the Glenhaven family, be assured that your commitment and contribution is valued by the organisation, and plays a big role in assisting individuals and families in our community. Please continue to support us over the coming year as we provide practical assistance and show God’s love to the community around us.

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"your commitment & contribution is valued"

Northern CoordinatorPene Daniel

Today is a great example of how our office “buzzes” as our staff work to support the children and families within our community. While I sit in my office reviewing the year and writing up some reflections, 2 family support workers from the IFSS program are out independently visiting families providing support around their goals and supporting their clients to access appointments with therapeutic supports, our Temcare Team Leader is out at a meeting with other Out of Home Care providers developing strategies and procedures. One Temcare support worker has spent part of the morning planning respite placements for children while answering phone calls that include requests for care and communication from our fantastic carers, she then drops what she is doing to support several children in play while their long term carer meets with another of our workers and the children’s care team. This is just a little glimpse into a morning in our very productive office.

It is hard to believe that a full year has passed since I last sat down to write this review of our year. It seems incredibly difficult to cover all that has been achieved in a few simple paragraphs.

It is my great honour to work with a team of highly dedicated and experienced staff. Our team has a wide diversity of skills and passions that are focussed on enhancing the wellbeing of children and their families. Our staff members come from a range of backgrounds

– cultural, professional, lifestyle and life experiences, yet we are united by our commitment to the mission and values of Glenhaven Family Care and hold tightly to the vision of HOPE for our clients. Our staff utilise that hope we have for children and families along with our humour, tenacity, skill and compassion to sustain us to keep doing the work that we do with families who at times need us to hold the beacon of hope for them for a while until they are ready to grasp onto it with both hands. We love the quote “once you choose HOPE, anything is possible”.

We have the chance to be the “cheer squad” and the support for families as they reach their goals and as always, the significant highlights for our team are the meaningful changes that our families make to their lives regardless of the challenges that they face. The families continue to inspire us and it is why we do the work that we do.

We continue to develop strong collaborations with other organisations. We partner with many agencies, schools and services to help establish solid networks of support for the clients we work with. We would particularly like to acknowledge and thank Baptcare for their support and partnership and pass on our appreciation to all other members of the Northern IFSS alliance, together we have achieved much. We would also like to pass on our sincere thanks to the Child Safety Service, the


Launceston City Mission, the Door of Hope Christian Church and the Tailrace Community Church for their ongoing support and partnership throughout this year.

As our programs continue to grow, we have seen the need to move on from our current tenancy at the Northern Children’s Network (NCN). We have been based at this property for some years now and are thankful for the way NCN has supported us and for the community of agencies that are based at this property. We will certainly continue to value and support the connection of networks that we have established here but are excited to move to a space that will be able to support our growing team and growing programs. We are particularly excited about being able to further support our community through the extension of the Glenhaven Disability Support Programs that are currently in their infancy in our region and are ready to be grown and developed.

Our team has started packing and are preparing for an upcoming move of our office to the Door of Hope Complex. This move will see us connecting strongly with other co-located family supports and will provide us with access to program facilities, meeting rooms and training spaces at a strategically central Launceston hub location.

Our carer base has continued to grow – particularly in the area of respite care. We are so very thankful to the amazing volunteers who so generously open their hearts and homes to children – providing both fantastic experiences and opportunities for the children they care for and a significantly valuable support to their parents. There still remains a need for more long term carers and our team has been working proactively to reach into our community to connect and inform around the need for more carers. Over the past 12 months we have been

creative with some of our approaches through a variety of channels that include TV advertising, holding stalls at community events like “Kid I am” at the Launceston Silverdome and even trialling a banner placed on a busy commuter road that caught the eye of the local newspaper who jumped into writing articles that helped promote the need for foster carers.

Work continues on the implementation of the Strong Families – Safe Kids redesign project with further changes and development on the horizon for both Out of Home Care and Family Support. It will be a case of “watch this space” over the next few months, but we remain committed to the goal of seeing strength and safety a priority for children and their families through the service and supports provided by our agency.

I am deeply thankful for the fantastic team that we have in both the North and North West who in the sense of true and genuine collaboration aim to make a difference within our communities. I believe that with the rich history of support, our organisation faith and hope, the strong culture and the adherence to the core values and the structure within Glenhaven, we will continue to be a strong and positive presence for families, individuals and children within our community.

" The families continue to inspire us and it is why we

do the work that we do"8

A N N U A L R E P O R T 2 0 1 8


Temcare Program

It has been a really busy year in our Out of Home Care Program, continuing to provide quality service to vulnerable children and their families. We are incredibly blessed to have a wonderful team of respite carers, which makes our job here so much easier. We have provided over 1700 nights of respite which is above our KPI’s. To enable this, it takes an incredible effort from our team, inclusive of staff and amazing foster carers.

We have many clients who testify to the support of Glenhaven, and the difference it makes for their families. Often their journeys find them meeting with our service at the point of desperation and a sense of hopelessness. We honour the willingness of our clients to share their story with us at some of their most vulnerable moments. We then have opportunity to play a small part in smoothing their path and offer them hope.

Long Term Care

We currently have 25 children in Long Term care, which has fluctuated a little over the last year, with a few children being reunified with family, and a number of others entering into placements with our foster carers.

Our long term foster carers do an amazing job, providing nurturing and stable environments for these children on a 24/7 basis. This can be a very challenging role, with the complexities in working with children and young people with a trauma and/or abuse history. It can also be such a rewarding experience for all members of the child’s care team, when support, stability and a loving foster family can help the child/young person to heal.

As an Out of Home Care team, we really value the opportunity to work with and support our foster carers,

and count it a real privilege to have them on board as part of our team. Our foster carers make our job so much easier with their willingness to often go above and beyond.

This past year has seen a number of our long term foster carers, along with our foster carers who provide regular respite for our long term placements, attend Australian Childhood Foundation Trauma training. We have had two groups complete Level 1, and the majority of those groups are currently involved in Level 2 of Trauma training. The commitment to ongoing learning is strengthening them in their roles, and benefiting the children and young people in their care.

Staff

We have had a couple of changes in staffing. We have welcomed Monique Frost and Tracey James to our Out of Home Care team, and farewelled Julie Higginson and Jasmin Kaine. As a team we strongly believe in providing the best possible support to our foster carers, clients and the wider community we work within. Our team live out the CHRIS values of the organisation with conviction, bringing with them a real sense of fun, which counteracts the often emotionally challenging work we do.

We have continued to support our carers throughout this year with ‘Pop up’ coffees along the coast, giving opportunity for foster carers to gather and chat with staff and other carers. We also have a ‘Spring has Sprung’ morning tea during National Foster Carers Week, to celebrate the amazing job our foster carers do. As Team Leader, I am so grateful to work with a wonderful, supportive team who give their absolute best to benefit the organisation.

Sharon Mann | North West


Out of Home Care

Rose Norgrove | North

As always we had a busy and productive year in Out of Home Care in the North. Referrals for those in need of respite flow in consistently and we work closely with several other services to support their clients with their care needs.

The northern team works diligently to provide respite care to a great number of community based placements, these are children or young people who are not on orders or supported by child safety services. Our staff team are very skilled at working with these families who often approach us when they are at their most vulnerable dealing with complex challenges associated with issues around homelessness, family violence, addictions, unstable mental health and many other reasons. Our team takes great pride in ensuring these families feel our compassion and hope whilst we provide them with support. Our team are inspired nearly every day when we see happy little faces after a fun respite care, or get feedback about how much a family appreciates our service. Our community based placements take up the majority of our OoHC workers time in assessing, planning, negotiating and transporting. Additionally many of these families from time to time require emergency care and as such our thorough assessments and regular communication with the families enables us to help effectively when they need it most.

In addition to community based respite placements we also provide respite care to children in long term care or care with a kinship carer. Due to the more stable situations these children and young people are in we find they are able to be matched with a regular respite carer and are provided respite in a more routine way. Both the full time carers and the children really appreciate our ability to do this, as carers and kin carers are more limited in their support options than those with a biological child in their care.

Over the last 12 months we have had a total of 12 children and young people in our long term care, with the number currently sitting at 9 after two young people moved into

kinship care and another into a more intensive care type. The children in long term placements that our carer families are providing are all thriving, with Glenhaven’s northern carers regularly receiving praise from educators, other service providers and the children’s child safety workers. Our carers all work to the best of their ability in providing high quality care to the children with them and it is evident. Our staff support each of these carers in an individualised way, taking prompts from the carers as to how they need us to work with them. Glenhaven continues to receive praise from the care community about how well we support our carers.

Our Northern carer pool has remained relatively stable over the last 12 months. Our recent campaign for new carers was successful after we placed a banner on a property visible from an arterial road into the city; this banner was seen by a passing journalist from the local newspaper and so prompted a series of newspaper articles. The campaign enabled us to recruit a number of new carer families and kept the staff team very busy working through these assessments and the training series. Recruiting carers has been an area of difficulty in the north for many years; our recent campaign has shown us that utilising different methods to attract attention can be of great benefit. Our plan into the new year will be to target recruitment of carers with flexibility in providing extended placements, as although long term care has been an area of slow growth for Glenhaven’s North OoHC we now receive relatively regular referrals for long term placements and currently have only one carer family available that is fully open to long term care.

The northern OoHC team is looking forward to the challenges of the year ahead. We all hold in our hearts a great deal of hope, it’s this hope that gets us through the challenges and helps us see the rewards in our days. Each of us can see how happy we make parents, carers, kinship carers, children and young people alike, we do not take lightly the role we play in their story and we wish each and every one of the people we work alongside of the very best for their futures.

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Disability Support ServicesJo Murphy

The past 12 months has been a very busy time in our disability programs as we continue to grow in every area. The NDIS roll-out continues and more age groups are receiving their plans and are looking for organisations to provide supports. Disability programs now employ well over half of our staff and we have been recruiting for much of the year as we meet the needs of participants and families who come to us for support.

At the end of November 2017, due to the closure of another service, we acquired 2 supported independent living homes along with the experienced and knowledgeable support staff, previously employed there. These staff joined our service to continue providing ongoing quality care for the residents at the homes in Devonport and Ulverstone.

In my report last year I spoke of the 3 young men who were just starting on their journey to transition into our home at Maskells Rd. We have continued this journey with the young men and their families throughout the year, providing support and encouragement as they

work on the transition. The Maskells Rd home also provides respite for many of our participants and the growth in demand has seen the house often booked out especially on weekends. To enable us to meet the demand and provide more respite options, we have utilised areas at Camp Clayton including Seaview, Parkdown and Bayside.

Along with the 2 homes we acquired in November 2017 we also took on a number of 1:1 supports for participants. This area of disability supports has grown over the past year and we are providing services to a significant number of participants to assist them to increase independence, develop living skills and provide community access.

It has been a joy to see so many of our valued participants develop increased skills, friendships and make headway on achieving their goals.


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" It has been a joy to see so many of our valued participants develop increased

skills, friendships and make headway on achieving their goals."



I am delighted to report that this year we were able to offer the MAC program for 5 days a week. This has come about partly by the NDIS rollout being offered to more clients, but also by word of mouth. The MAC program has a good name out in the community and I believe it is because our staff uphold and work within the CHRIS values in the workplace, making it an enjoyable and productive place to be.

Our staff have been very busy offering our clients a variety of activities that enable them to continue developing their life skills, allow us to see their creative side as well as allowing them to participate in ‘fun’ activities. The highlight for them will be later this year when we will have an art exhibition in which they will be able to showcase the work they have been doing. Family and friends will be invited along for this special presentation of their work.

Our 7-15 year old children have come on board this year and we have been able to offer them a daily program throughout the school holidays. This has been very successful and the children attending are enjoying it immensely. School holiday programs will be an ongoing venture.

Both our children and adult MAC participants have had or will have the opportunity to attend a weekend camp this year. These are always immensely popular as it allows the participants and support workers to have a fun time together.

It is wonderful to see how our MAC participants continue to surprise us with their achievements and it is a joy to see that look of pride when a milestone has been reached, no matter how small that may be.

Again this year, we have been able to have students on work placement. They have been a real asset to the program and we have been able to offer some of them casual employment.

We can be thankful that we have a wonderful group of support workers who provide for a great working environment as they work alongside our participants to enable them to be the best that they can be.

My Active ChoiceLevina Hext

"We have been blessed in abundance."

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Integrated Family Support Service

The Glenhaven Integrated Family Support Service (IFSS) team continues to be passionate about making a difference for the families that we work with. We have a Framework for Practice that we work within. Our purpose being to work with families in the best interest of children to ensure the adults caring for them are aware of safety and the developmental needs of their children.

As we work with families we are informed by these core program values:

• Working with family strengths to see sustainable change• Seeing families in their own communities• Working in the best interest of the children• Child and family centred• Voluntary engagement as integral to fair service

delivery• Collaboration with families and their support networks• Strengths and solutions focussed• Culturally responsive• Rights, roles and responsibilities• Inclusive and transparent service delivery• Curiosity, reflection and learning• Team work

Our team consists of Sue (Team Leader North West), Mark, Maureen and Arty in the North West who support families right across the region and Pene (Northern Coordinator), Jules and Melissa in the North who support families primarily in the Meander Valley, Northern Midlands and Launceston region.

Over the past 12 months, the Glenhaven IFSS teams have worked providing services to 38 parents and 71 children in the North and approximately 70 families in the North West. Each of these individual families experience differing complex issues and therefore support is diverse. Goals for each family vary and the areas of support provided include:

• Financial• Parenting• Relationships• Behavioural• Disability• Family Violence• Mental Health• Housing• Alcohol and other Drugs• Employment• Impacts of Trauma


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Pene Daniel and Sue Chandler

Individual family work is usually conducted in the family’s home. Once we have engaged with a family, we develop a goal plan together. This plan is flexible but it guides the work that we do together and helps the family and the worker assess if the service is being helpful. Feedback from our clients indicates that all our clients have found the service to be helpful and that it makes a significant difference to their lives. We have many examples where our clients have expressed their thanks and acknowledge the value of our program when impartial feedback is sought at close of allocation. One mother said “……. (worker) has the empathy, knowledge, experience and life experience and puts it all in the right place”, another father said “I don’t know where our family would have been without the help of this service, I can’t say enough thank you”.

In the North West, workers received positive feedback from

our families with comments such as “Without the support

of my worker, I would not have linked in with networks and

met people around me. I would never of managed without

my workers support” and further comments included “My

worker was very good, a great support and I couldn’t fault

him” and “My worker helped to build my confidence and I

was able to go into the community”

Our team are united in believing that the work we do has

a significant impact for families across the North and North

West of Tasmania. It is sometimes very challenging but we

are honoured to work with families who in their vulnerability

are willing to invest in their family by making sustainable

change with the goals they create.

The IFSS staff have had the opportunity to grow their

skills through training opportunities over the past year.

Our teams have participated in ongoing educational and

training opportunities that include:

• Mental Health First Aid• International Childhood Trauma Conference• Play Therapy• LGBTQI• Budget Management• Family Violence Support• Vicarious Trauma• Structured Decision Making (Risk Assessment)• Blue Knott• Adult Survivors of Childhood Abuse Trauma• Drugs• Aboriginal Cultural Connections • Grief and Loss

These professional development options along with peer training, review and reflection help extend the knowledge and skills of our team and therefore impact the capacity of our service to ensure our clients are supported in the best way possible.

In both regions we partner with other agencies to form the alliance that provides IFSS. In particular, we would like to thank our lead agencies Mission Australia and Baptcare for their support and partnership as we have a vision of flourishing, healthy families. The current reform of the Child Safety Service continues and in the coming months we will see change around some of the systems and structure of IFSS but we are excited that we will continue to have the opportunity to support families and positively pursue the vision of Strong Families – Safe Kids.


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Kentish HouseCassandra Speed

Kentish House has undertaken a change with a new name and updated signage. The change has been positively accepted with local community members and service providers alike commenting on the new name as much easier and inclusive.

The previous twelve months have been busy with lobbying for continued funding past December 2018. Kentish House was fortunate that both the Liberal and Labor parties made election promises which have seen Kentish House re-funded for a four year period. This funding will allow Kentish House to continue to focus on providing Kentish residents with access to local and visiting services, support, referrals, information and tailored programs.

Kentish House is continuing to be a point of contact for new and existing services ensuring community members have access to current and relevant information. Kentish House continues its partnerships with regional service providers and existing community supports and has restarted the Kentish Service Providers Meetings, allowing service providers within the area and servicing Kentish to meet and discuss what is available to the local community. The meetings have been well attended.

Support services providing free access to a service in the Kentish community include Youth, Family & Community Connections, Anglicare Tasmania, The Salvation Army, White Lion, ELPE Health and Mission Australia.

A number of successful grant applications have allowed Kentish House to continue providing existing programs along with facilitating and co-facilitating new programs. Other potential programs are awaiting grant application outcomes. Programs offered have including; playgroup, programs for birth to 4yrs, cooking groups including parent/child cooking events, emergency relief programs/events and lunchbox awareness sessions.

The new Kentish House Logo:

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3315 NIGHTS OF EMERGENCY & RESPITE CARE WERE DELIVERED THIS YEAR

10,2000 NIGHTS IN LONG TERM

CARE

Achievements against NDIS standards

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GLENHAVEN AVERAGE SCORE


GLENHAVEN FAMILY CAREA N N U A L R E P O R T 2 0 1 8

www.glenhaven.org.au

NORTHERN OFFICE

59d Amy Rd, Newstead, Tasmania 7250

PO Box 92 Launceston Tasmania 7250

Phone: 6343 7551

Fax: 6343 3481

Mobile: 0418 132 260

Email: [email protected]

KENTISH HOUSE

5 Austin Place, Sheffield, Tasmania 7306

Phone: 6491 2322

Mobile: 0447 325 343


NORTH WEST OFFICE

41 Clayton Rd, Ulverstone, Tasmania 7315

PO Box 657, Devonport, Tasmania 7310

Phone: 6425 1144

Fax: 6425 7788

Mobile: 0418 140 209


MY ACTIVE CHOICE PROGRAM

41 Clayton Rd, Ulverstone, Tasmania 7315

PO Box 657, Devonport, Tasmania 7315

Phone: 0437 601 721


annual report - glenhaven · time on strategic planning rather than always being caught up in tasks...

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