Annual Review2012

B U I L D I N G H O P E

Mission:To provide advice and serviceswhich help homeless people in London avoid, move away from and stay off the streets.

Vision: The end of street homelessness in London.

Contents

IntroductionColin Glover – Chief Executive

Fortunately, we had been expecting an increase in homelessness and had made provisions in advance to cope with higher demand. One of the steps we took was to concentrate our resources on rough sleepers, those at immediate risk of becoming street homeless and newly homeless people.

Our staff worked hard to find alternative services for those people using The Connec-tion who had accommodation, or who could use more appropriate local services, which enabled us to absorb extra demand.

We ensured that over 80% of the new people who arrived in crisis did not spend more than one night on the streets, and we have halved the numbers of people at the ex-treme long term end of rough sleeping. So, against the odds, we made a positive impact on the lives of over 4,000 individuals and continued to prevent the newly arrived becoming future rough sleepers.

Our role, however, is not simply about pre-venting people from having to sleep rough. For new people the task is to carry out a comprehensive assessment and if we can-not provide all the services ourselves we help people access the services they need throughout the country. If people need a place to stay we can refer them into our emergency Night Centre. For people who have been on the streets for longer, we are increasingly moving to a more flexible approach, designing tailor made solutions for each individual, and then, if appropriate, negotiating the funds to enable these ser-vices to be provided or purchased.

Our main priority is to help people move forward, and if, and when possible, take the steps necessary to achieve independence.

This requires a holistic approach and our work doesn’t stop when someone is housed. We continue to support people towards meaningful occupation in their new community, whether in training or employment, or another worthwhile activity, because this is what helps people maintain their housing and stay away from the streets, for good. With the current hostile employment market it’s crucial we do everything we can to improve people’s prospects and future.

This is why we have pioneered new services, like Step Up, which launched in January and provides clients with voluntary placements across the building replicating, as closely as possible, the working world. The project has been extremely successful and is opening doors for clients taking part, with two people enrolled in paid apprenticeships and one has completed a work trial with a corporate partner.

We are also in the early stages of establishing a social enterprise with PwC, one of our corporate supporters, which will be focused on training and getting homeless people back into sustainable employment.

To cap it all we were delighted to win the prestigious Queen’s Award for Volunteering, made even more notable in the Diamond Jubilee year.

So, while it would be inappropriate and perverse to conclude that we have had a good year, we have shown that we can cope with a clearly challenging situation, which is unlikely to improve for at least two or three years as homelessness and rough sleeping are lagging indicators of the economic situation.

Our staff team remains strong and committed but what has been most remarkable is how our independent funders have remained loyal. We have had to absorb a loss of 20% of our statutory income as central and local government cuts back on its spending, faced with the choice of cut-ting back on core services to the most vulnerable (and through that actu-ally increasing the amount government would have to spend down the line) or maintaining services and doing everything we can to raise the money. We decided to do the latter and I have been both humbled and overwhelmed by the response we have received.

May I therefore thank you once again for your support and hope that you will feel able to support us again in the future.

There was a 35% increase in demand for our services. While for most organisations this would be deemed a good result, for us it incited concern as the recession took its inevitable toll on the lives of people who found themselves on the streets and in crisis.

3 Introduction4 About Our Clients5 Day Centre6 Case Study: Bill8 Workspace9 Step Up10 Case Study: Dorothee12 Outreach13 Advice & Housing

14 Case Study: Malcolm16 Night Centre17 St Martin’s House17 Volunteers18 Corporates18 Charitable Trusts19 Financial Summary20 Board/Directors20 Contact

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“Every so often I see the podiatrist. It’s so important that I have comfy shoes. She has so much experience with people pounding the streets and gave me excellent advice so I can look after my feet.” John.

FacilitiesCafe, Computers, Laundry, Showers, Games, Lockers

Support Practical Support,Emotional Support,GP/Nurse, Healthcare Service

Activities and GroupsSpiritual Group, Women’s Group, Linked Group, Football, Art, Creative Writing, ‘Tbase’ Digital Media, Photography, Streetwise Opera

Day Centre

50 artworks sold4

200 people every

24 hours2

8 activity work-

shops attendedper person 3

150patients a month5

Every day the kitchen prepares an average of 150 meals and serves 200 litres of tea and coffee.

Every 24 hours 200 people make contact with us.

On average people attend 8 creative activity workshops which include art, creative writing, digital media, photography, spiritual space, football and groups for minorities.

50 pieces of artwork were sold at The Connection’s week long Art Works exhibition at SW1 gallery in December. Artists receive 80% profit from sales and 20% goes towards the running costs of the art room.

On average our in-house GP/nurse health care service sees 150 patients a month.

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150 meals 1

About Our Clients

Asian 4%Black 16%Chinese 0.5%Mixed 3.5%Irish 4%White British 34%White Other 29%Other 9%

Gender Age

Area of Origin

UKOutside London 29%London 27%Outside UKEurope 28%Non-Europe 16%

Ethnicity

54

Male 86%Female 14%

15-24 12%25-34 27%35-54 49%55-64 9%65+ 3%

Adrian, Keyworker“I first met Bill sleeping in a doorway in July 2010; although happy to talk he was quite resistant about seeking help and was adamant that other people

“deserved it more”. After several attempts Bill even-tually accessed The Connection and has worked hard to move away from his previous lifestyle. It is genuinely heart-warming to see him not only mak-ing progress but also assisting others to make the transition away from a harmful lifestyle living on the streets.”

I didn’t know what I was doing, I had no bedding but I met someone who took me under their wing and looked after me. I was sleeping rough for twenty years.

I couldn’t sort myself out because I was drinking all the time and I’d avoid appointments. I got into a rut, I got up every day and drank and at night you want to lie down and sleep. You lose all respect for yourself and you don’t care anymore refusing help.

One night I was sleeping in a doorway and Adrian from The Connection showed some interest in me. He gave me a kick up the backside. He brought a nurse down who said I shouldn’t be out here anymore and that I must stay in The Connection’s Night Centre. My health was suffering. I was starting to develop arthritis.

I then had an appointment with Advice and Housing and that day was placed in temporary accommodation. The transition was difficult. It was getting back into regimentation. I had to budget for laundry and food. But, I got a chance for a place and I had to take it, I couldn’t go back.

I got involved in Step Up volunteering at The Connection because I wanted to give something back and I like helping and listening to people. From this I managed to find a job shop fitting. I’m a volunteer at The Connection providing floating support and need to learn how to use a computer for that so I’m going to take a course in Workspace. But what I’d really like to do in the future is street Outreach.

If Adrian hadn’t shown interest in me that night I would still be there.”

“I went through a marriage break up and lost my accommodation. I had no place to stay and found myself sleeping under Blackfriars’ Bridge.

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In January 2012 we launched Step Up, an enterprising programme, which provides voluntary work placements for clients across The Connection’s services.

Homeless people often have little in the way of work experience, or are not yet ready to enter the working world. The programme is designed to fill this gap, enabling people to gain relevant expe-rience, increase confidence and instill a sense of routine, which is often lacking when you’re sleeping rough. The overall aim of the project is to motivate people and help them make the transition back into work or further training.

The whole process is designed to replicate the working world. Candidates must apply for the post, be interviewed and if suc-cessful undergo an induction. Placements started in the kitchen and were so successful that the project was extended to provide new roles including Day Centre Assistants, whose job it is to in-duct and show new clients around the building.

We are also recruiting volunteers to deliver peer-to-peer literacy mentoring, based on the award winning ‘Yes We Can Read’ model piloted by Westminster City Council.

70 people were found work trials and voluntary work and 42 people gained IT qualifications.

Workspace provided suits to 81 people going for work trials and job interviews.

940 people accessed Workspace training and employment programme.

79 people were found employment.

95% of clients express satisfaction with Workspace services.

Workspace has recently developed a formal partnership with Pret a Manger’s Simon Hargreaves Paid Apprenticeship scheme, which gives clients three months’ supported employment and the chance for permanent work within Pret’s restaurants. So far Pret has hosted two recruitment events for our clients and as a result has successfully placed two clients in this scheme. This is set to be an exciting opportunity for a number of our clients in the year ahead.

Workspace has launched an Outreach provision, providing an employment & trainingadvisory service to people in hostels in Westminster. So far, the team is working with 3 hostels and the initiative targets people who are not accessing The Connection and supports them to make the step into training and employment.

“I really enjoyed my time at John Lewis. I got the satisfaction of dealing with the public and for me it was like scoring a goal every time I interacted with a customer!I brought a smile to the customers’ faces no matter how they felt.” Kamal, on completion of a month’s work trial in the menswear department of John Lewis.

“I’ve been doing Step Up in the kitchen and have just got a year’s paid apprenticeship at a restaurant called Brigade. I am so happy. It means I can improve my cooking and teach my children how to cook too.” Francisco.

“I’m a Step Up volunteer helping Ken learn to read. I’m finding it good experience because my personal plan is to become a teacher so I’m gaining valuable experience of coaching. Ken and I have a good working relationship and he’s a fast learner. I prepare for the class every week and follow the guide provided which suggests exercises. I’m seeing a big difference and he shows real promise.” Hugo.Support

Qualified Careers Advisors, Support with searching/applying for work, Post-employment support, Outreach provision

Activities and GroupsEmployability programme, In-house accredited training, ECDL (European Computer Driving Licence), Workshops: CV writing, interview skills, confidence building and presentation skills, Work trials

Workspace

81 suits provided3

70 work trials 1

42 qualifications 2

1&2

Step Up

54Applications

43People Invited to Interview

30Trained

25Progressed to Placement

98

940 accessed4

79 employed 5

95% satisfaction6

2 apprenticeships7

Outreachprovision 8

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Su, Keyworker“When I first met Dorothee she was extremely dis-tressed. It was very difficult to have a rational con-versation because she was so afraid. Now her con-centration is much better and she’s engaging which she always wanted to do, but her fear got in the way. I admire her optimism and desire to improve her life and make contact with her children.”

I’m from France originally and have three children. I decided to come to London because I have my sister here and she had a job for me as a cleaner. But one day my sister said she wanted to rent my room, even though I had nowhere else to go and I offered to pay rent.

She kicked me out. It made me feel very sad because I had no-where to go, no money and I couldn’t go back to France because my children are in care and I knew they wouldn’t be able to help me.

I was thinking terrible things on the street. I was worrying so much about my children. I felt like I had no future, no hope. I didn’t sleep for many days. I was awake and so scared.

The Connection helped get me sectioned because I wasn’t very well and took me to a mental health hospital. They said don’t take too much on myself, this is life and just to listen to what the Psychiatrists said and I would get better.

Su, from The Connection, helped me into my hostel. When I first went in I was scared but then I started living normally again and now it’s very nice. Su has helped me be strong in my life. To not worry and she’s always there to give me advice.

The Connection has helped me get benefits and find work. I’m feeling better, really strong in my mind, my body and in my head. The future is to go back to work, to have a flat and go and see my children in France.”

“It’s very hard sleeping rough as a woman because anything can happen. You have to stay awake and you don’t sleep very much. I always kept close to people so if anything bad happened I would scream.

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The Outreach team goes out on shifts in the morning and at night, seven days a week, and has made contact with 1,281 people sleeping rough over the year.

185 people were helped into accommodation including hostels, private rented and local authority housing.

74 people were referred to specialist mental health, substance misuse and other health-care services.

On an average street shift the team engages with 20 people, encouraging them to access The Connection so we can help them move away from the streets.

84% of homeless people were happy with the service they received from the Outreach team.

There has been a 26% increase in the number of people sleeping rough in London, but the team is effectively managing the flow of new arrivals by moving people off the streets quickly so they don’t become entrenched and adopt a homeless lifestyle.

The team is also continuing to focus its attention on entrenched rough sleepers through the 205 initiative which provides a personalised response helping all 205 individuals address their homelessness. Almost all of the 205 people have made excellent progress.

The team is working in conjunction with the SSHU (Safer Streets Homeless Unit), a dedicated unit of the Met Police at Charing Cross, by going on joint outreach shifts every month. The SSHU is working with us to identify problematic rough sleepers and reduce anti-social behaviour to make the streets of Westminster a safer place for the community and businesses. We work together on shifts to monitor some of the most vulnerable rough sleepers, ensuring they are safe and not in any immediate danger. The SSHU add value to our Outreach service and their support is paying dividends in help-ing us reduce the number of rough sleepers and incidents of anti-social behaviour.

“The Connection’s Outreach team has supported me and helped me find a flat. I’ve had to fight for it though because I didn’t want to go back to a hostel, I’ve had some bad experiences in that type of accommodation.” Sean.

74referred3

84% happy 5

20engaged 4

1,281contacted 1

26%

increase 6

185assisted 2

205 initiative7

Working inpartnership8

Outreach

InitiativesNo Second Night Out, Works in partnership with agencies, Focus on entrenched rough sleepers

Support Proactive street support to rough sleepers, Provides an immediate response. Encourages engagement, Reduces numbers of people sleeping rough

Facilities Morning & night shifts, Operates 7 days a week

A Day in the Life

A 45 year old female was reported as a missing person by her family. She had been mentally ill for over 20 years and living in a state of fear and anger. She wasn’t able to sustain accom-modation and had been sleeping rough all over the country. The team co-ordinated a Mental Health Act Assessment so she re-ceived the support she needed and reconnected her back to her home area where she linked back in with her family, as well as appropriate medical services.

A 58 year old male was a primary carer for a friend for many years. The friend died. He was asked to leave the home by the family and had nowhere else to go. He had no savings and was drinking heavily to cope with extreme anxiety. He slept rough for one night and was very vulnerable. The team re-ferred him to The Connection’s Night Centre while he waited to move into supported housing accommodation.

In one day the Advice & Housing team helps an average of 18 people. Here are two examples which illustrate the variety of people the team works with:

Support Provides advice,Finds suitable accommodation,Reconnects people home,Provides mental health support,Helps people at risk of homelessness,Helps people who are newly homeless,Helps people that have returned to homelessness

512 people

reconnected 1

234helped into

shelter 2

591referred 3

Advice and Housing

“My first interview was with Steve who was my Keyworker, he got me back on track and put me in the Night Centre and eventually in to a studio flat which I’m very grateful for. If it hadn’t been for him listening to me I wouldn’t be where I am.” Malcolm.

512 people were reconnected to their home area so they didn’t end up sleeping rough.

234 people were helped into a hostel or private rented accommodation.

591 people were referred to specialist services including mental health, GP, legal and local advice agencies.

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Steve, Keyworker“The first time I met Malcolm he had a fit from alco-hol, so to see him using the Day Centre now is quite gob smacking because he’s so confident and mixing with people and his motivation of wanting to move upwards and onwards is incredible. It’s people like Malcolm that keep me motivated in my job.”

I turned to alcohol which seriously affected my health. When you’re on the streets it’s a very lonely place and you’re wandering around in a daze. You then start thinking about the past and the things you’ve messed up and you drink to block out the pain.

The doctor said if I didn’t stop drinking I would be dead soon and that’s when I started listening. Steve from The Connection got me back on track and put me in the Night Centre and then into a studio flat which I’m very grateful for. If it hadn’t been for him listening to me I wouldn’t be where I am. Personally, he’s done so much for me, he’s given me that lease of life to get my own place.

I wanted to give something back so I’ve been volunteering in the kitchen at The Connection. I’ve been up to Workspace and they helped me with my CV and using computers. I’m now enrolled on a Peer’s Advocate programme supporting people who aren’t attending doctor or hospital appointments. I’ve been there. I know exactly how they feel.

I am happy now but I’m still sad inside that the marriage failed because of this. I’ve learnt I have to switch off from that and look forward rather than back. I’ve started believing in myself. Eventually I want to get back to my original work.”

“I was a curtain wall and insulation fixer which is doing the glass and aluminium facades of 30-40 storey buildings across the world. I was working 7 days a week, but it destroyed my relationship. I fell out with my partner and then the pain of my mum dying meant I lost my way so ended up sleeping rough.

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St Martin’s House

Volunteers

726 people made 10,393 stays in the Night Centre.

On average people spend 10 nights in the centre before they are moved into longer term accommodation.

The Night Centre accommodates 40 people a night but during the Severe Weather Emergency Protocol, when the temperature drops below freezing, it will provide shelter for up to 70 people a night.

The Night Centre’s objective is to help people make the transition into secure accommo-dation. Everyone receives an in-depth assessment so we can signpost people to relevant services and support them back into secure housing. It’s a referral only service for Outreach teams and prioritised to the most vulnerable rough sleepers in Westminster.

“I’ve been on and off the streets for years. I’ve always found it very hard to settle. But, I’m now 72, I can’t be doing with it anymore. It’s so dangerous on the streets and in the past I’ve been beaten up and had my ribs broken. You hear all these stories about people snoring in the Night Centre and not getting any sleep but I’ve never found this. I sleep so well. I couldn’t fault it. It’s so well organised and is such a safe environment. People tell me I talk too much but I like the fact that there are people around.” Michael.

Support Increased capacity during severe weather, Stepping stone into permanent accommodation,Refuge from the streets,Referral only service

FacilitiesEmergency short term accommodation,Accommodates 40 people a night,Open seven days a week, Meal on arrival,Access to showers, In-depth assessment

70 sheltered3

In-depthassessment4

NightCentre

10,393 stays1

10 nights average2

St Martin’s House provides supported accommodation to 16 ex rough sleepers in Clapham South.

Over 500 volunteers added immense value across a diverse range of services including the Kitchen, Art room, Night Centre and Workspace. This is the third year running that we’ve had a full contingent of volunteers and demand from volunteers for positions continues to outstrip availability.

Journey from the streets to St Martin’s House.A 42 year old man became homeless 16 years ago after becoming very unwell and leaving his family because they did not under-stand his mental illness.

He came to London and slept rough and was very distrustful of accessing services and moving off the streets. Over the years The Connection’s Outreach team built up enough trust to refer him to St Martin’s House who supported him to access his local GP and the community mental health team. In his flat he pursued his interests – art and films. He has now moved into his own flat in a specialist mental health housing scheme.

Andrea“Oh it’s a beautiful place. It feels like home. I have my own studio flat which is very clean and modern. I can get my own pieces into it. I’m planning to geta mattress and a second hand sofa, yes, it’s a real home. I’m happy to be there.”

This year we have universities paying us to take students and companies paying us to take on their managers as volunteers. The wider community is becoming more aware that volunteering for The Connection leads to both personal and professional development.

This year Lance Kuhn, Volunteer Manager, accepted the Queen’s Award for Voluntary service (MBE for voluntary groups) on behalf of the hundreds of volunteers who give their time, energy and enthusiasm to The Connection every year.

Our first Step Up volunteer has graduated to a regular position and Step Up training is in demand from other charities wanting to instigate their own client involvement volunteer programmes.

Megan Giezen, HR Manager, from Protiviti volunteers in the kitchen.

“Volunteering at The Connection is great, simple and easy and the staff made us really welcome. I felt like I was really able to help out, albeit in a small way. The opportunity to help with something so simple as serving lunch has allowed me to really connect with our local community. It has also helped me to recognize that those individuals who may need our help in the community are often those who we least expect! I am really looking forward to continuing to help The Connection reach out to assist those that are in the greatest need, right by our London office.”

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Financial SummaryIn the year to 31st March 2012, we were able to match our expen-diture to our secured income while continuing to deliver all our planned services, despite an increase in demand.

We are very pleased that, in securing income this year, we have succeeded in keeping our fundraising costs down to 6% of our total expenditure. We continue to work to generate income from as broad a spectrum of funding streams as possible. Part of the incoming resources raised during the course of this year has been £500,000 in legacy income from our late supporters.

We ended the financial year with an excess of income over expenditure in the region of £390,000. Consequently, we have been able to increase our reserves in line with our policy, and we are confident that with the contin-ued backing from our loyal supporters next year we will be able to fund ser-vices and our organisational develop-ment as set out in our three year Strategic Plan.

Corporates

Charitable Trusts

Bloomberg supported Workspace with funding, helping us to get people into employment and training.

Volunteers from a number of companies ran 16 workshopsfor clients in Workspace around topics like interview skills and confidence building.

Hess UK donated the funds to buy a brand new freezer for the kitchen, saving The Connection hundreds of pounds a year so we could take more donations of perishable items.

Law firm Pinsent Masons took groups of clients on trips to Kew Gardens and the Imperial War Museum.

The past year has been a particularly challenging one, with further cuts to our statutory funding. However, thanks to the dedicated support of our funders we have been able not only to maintain our core services but to continue to deliver new and innovative solutions to the problem of homelessness.

Below are details of just a few of the partnerships delivered over the course of the year:

With the support of The John Paul Getty Jnr Charitable Trust we developed and implemented a new tool for identifying people who have used our services for a significant time without making progress towards housing and/or employment, which has in turn allowed us to target those most in need with the appropriate leveland degree of services.

Thanks to the support of The Esmée Fairbairn Foundation, the Henry Smith Charity, Comic Relief and a range of other funders

we have been able to roll out our client volunteering programme Step Up, which provides clients with valuable experience of the working world within a supportive environment.

Thanks to continued support of The Progress Foundation we are now in the third year of our TBase digital arts pro-gramme, which provides young home-less people with a fun way to undertake bite-sized accredited IT training and acts as a bridge to our more formal education, training and employment service Workspace.

We would like to extend a huge thank you to everyone who supported us this year.

Sally Summers, Stasco“There is great benefit brought to our business in supporting The Connection. Our relationship creates good will, trust and adds value to brand and reputation in the community, as well as intro-ducing new skill sets to Shell employees.”

Macfarlanes workshop volunteer“I have found the workshops extremely reward-ing. It’s easy to forget what other people have to go through and it’s good to be reminded of your own fortunate position in life: what I think of as my troubles are nothing compared to what the work-shop attendees are experiencing.”

Corporates provide invaluable help through a combination of financial and volunteering support.

We are indebted to a number of charitable trusts and foundations whose support over the past year has enabled us to expand both the range and reach of our, often life-saving, services.

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Income and Expenditure

The information given is taken from the full audited accounts with an unqualified opinion from Aspens Limited. To gain a full understanding of the financial affairs of the charity, the audited statements, Board and Auditor’s reports are available from The Connection at St Martin’s.

More details can also be found at www.connection-at-stmartins.org.uk and www.charity-commission.gov.uk

The summary financial information below shows income raised, including a breakdown of what was generated directly through fundraising activities.

Income 2011-12

FundraisedIncome Breakdown

Fundraised* £2,339,099 Statutory Grants £1,139,337Statutory Contracts £487,512 Housing £95,627Trading £45,619Interest £11,783

BBC Radio 4 St Martin’sChristmas Appeal £685,000Legacies £502,158Trusts £432,907Corporate £306,388Individuals £181,406Friends of CSTM £135,391Events £95,849

Day and Night Centres £1,878,894Outreach and BuildingBased Services £558,347Education, Training and Employment £449,957Advice £359,144Housing and resettlement £195,721

Direct Charitable* £3,442,063 Fundraising £232,501Events £46,063Governance £7,862

Expenditure 2011-12

* Direct Charitable Expenditure Breakdown

*

The expenditure graph is further analysed to illustrate how resources are expended across our different spheres of work.

£4,118,977 £3,728,489

Board of TrusteesDame Diana Brittan – ChairJenny Williams – Vice ChairIan Watson – Treasurer Rod BeadlesPeter BrownJeff ClaxtonPrem Goyal (appointed 6th November)Philippa Langton (appointed 6th November)Gay LongworthJonathan MartyrBally Sappal (appointed 6th November)Revd Dr Samuel Wells (appointed 2nd July)Octavia Williams (appointed 6th November)

Lady Jane Reid (resigned 6th November)Louise Hyams (resigned 6th November)

DirectorsChief Executive – Colin Glover Director of Services – Mick BakerDirector of Finance – Hugo LaneDirector of Fundraising & PR – Kath LeeDirector of HR & Admin – Maggie Newell

Thank YouA D Power Will Trust / Acona Partners / Allan Charitable Trust (The) / Allied Irish Bank (GB) / Ancaster Trust (The) / Anglo American Group Foundation / Anonymous Trust / Archbishop of Canterbury’s Charitable Foundation (The) / Arimathea Charitable Trust / AXA UK / BBC Radio 4 / Barbara Welby Trust (The) / Belmont Ensemble of London / Bernard Sunley Charitable Foundation (The) / Bloomberg / British Airways / Canning Sheridan / Chapman Charitable Trust / Chatham Financial / Chiron Trust (The) / City Bridge Trust (The) / City of London Justice Room Charitable Trust (The) / Clun Charitable Trust (The) / Coltstaple Trust (The) / Comic Relief / Constance Green Foundation / Costain Group / Coutts & Co / Credit Suisse / Department for Communities and Local Government / Department for Work and Pensions / Dishoom / Dolphin Square Foundation / Donald Forrester Trust / Dorling Kindersley / Doughty Hanson Charitable Foundation (The) / Dr Mortimer & Theresa Sackler Foundation (The) / Drapers’ Company (The) / Dunphail Charitable Trust (The) / Esmée Fairbairn Foundation / Essex Community Foundation / Evan Cornish Foundation (The) / Eversley Charitable Trust (The) / FareShare / Forward Foundation / Freemasons’ Grand Charity (The) / French Huguenot Church of London Charitable Trust (The) / Great Portland Estates plc / Green & Lillian F M Ainsworth And Family Benevolent Fund / Happy Charitable Trust (The) / Henry Smith Charity (The) / Hess Corporation / Inman Charity (The) / Irish Department of Foreign Affairs and Trade; Emigrant Support Programme / J Paul Getty Jr Charitable Trust / Jerusalem Trust (The) / John Lewis / Land Securities plc / Lionel Wigram Memorial Trust (The) / Lloyds Banking Group Community Fund / London Community Foundation (The) / M.D and I.M Newman Charitable Trust / Macfarlanes LLP / Mackintosh Foundation (The) / Man Group plc Charitable Trust / Marsh Christian Trust / Marshall Wace / Media Trust (The) / Michael & Anna Wix Charitable Trust (The) / Mitsubishi UFJ Securities International plc / MODCARE / Monmouth Coffee Company Limited / MPG Media / Mrs L D Rope’s Third Charitable Settlement / Neal’s Yard Covent Garden / New English Teas / New Court Charitable Trust / Next plc / Pineapple Hotels / Pinsent Masons / Porticus UK / Pret a Manger / PricewaterhouseCoopers LLP / Progress Foundation (The) / Prospectus / Protiviti /Queen’s Chapel of the Savoy (The) / R H Scholes Charitable Trust (The) / Radisson Blu Edwardian Hotels / Rayne Foundation (The) / Reed Elsevier / Richard Radcliffe Charitable Trust / Robert Kiln Charitable Trust / Roger E Pears Trust (The) / Rolfe Charitable Trust / Rules Restaurant / Sainsbury’s Supermarkets Ltd / Scouloudi Foundation / Shaftesbury plc / Shell International Trading and Shipping Company (Stasco) / Sir Cliff Richard Charitable Trust (The) / SMB Charitable Trust (The) / Sobell Foundation (The) / Spurrell Charitable Trust / Stavros Niarchos Foundation / Steel Charitable Trust (The) / Stichting Benevolentia / StreetSmart / St James’s Piccadilly Charity / Tail Wind Advisory & Management Ltd / Talisman Charitable Trust (The) / The Red Brick Road / Thomas Sivewright Catto Charitable Settlement (The) / Three Oaks Trust (The) / Tokyo Diner / Tolkien Trust (The) / Treeside Trust (The) / Tula Trust Limited (The) / Wainhill Trust / Westcroft Trust (The) / Westminster Small Grants Fund / White Benevolent Fund (The) / Worshipful Company of Carmen Benevolent Trust (The) / Worshipful Company of Cutlers (The) / Worshipful Company of Tin Plate Workers (The) / Xstream Group / Yahoo! Europe Limited.

Supported by:

A Special Thank YouClients, volunteers and staff at The Connection and Friends of The Connection / Design by: Zerofee – zerofee.org / Photography by: Emli Bendixen – emli.co.uk / Printed by: Park Communications – parkcom.co.uk

ContactThe Connection at St Martin-in-the-Fields, 12 Adelaide Street, London WC2N 4HW / Tel: 020 7766 5544 / Fax: 020 7930 9194 / Twitter: @homelesslondon Registered Charity Number 1078201 / Company Registration Number 3852519

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