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TOUCHING LIVES CONNECTING COMMUNITIES

A N N U A L R E V I E W 2 0 1 7

Urban rail recorded a 7.5% increase in average daily ridership year-on-year, contributed mainly by the full opening of the 51km-long MRT Sungai Buloh-Kajang (SBK) line on 17 July.The LRT Kelana Jaya line led the growth, with an increase of 7% or 272,684 average daily ridership in 2017 compared to 254,854 in 2016

7.5%up by

2017

694,0572016

645,601

Average Daily Rail Ridership in Greater Kuala Lumpur/Klang Valley

The average daily ridership of rail and bus in Greater Kuala Lumpur/Klang Valley recorded an uptrend in 2017 with an increase of 3.7%.

3.7%up by

2017

1,206,1112016

1,162,717

Average Daily Ridership of Rail & Bus in Greater Kuala Lumpur/Klang Valley

Overall Usage of Public Transport in Greater Kuala Lumpur/Klang Valley (combination of rail & bus)

Since 2010, the Government has invested heavily in improving public transport infrastructure under the Urban Public Transport (UPT) NKRA. The modal share of public transport within the Greater KL/Klang Valley in 2010, was only at 11%. With concerted effort, in 2015, the modal share had grown to 20%, marking a significant progress.

The next traffic study will be carried out in 2018

20%

2015

11%

2010

The Current Modal Share of Public Transport in Greater Kuala Lumpur/Klang Valley

The National Land PublicTransport Master Planformulated by SPAD wasapproved in 2013 bythe Parliament

2. Regional Land Public Transport Master Plan(Eastern, Northern and Southern)

1. Greater Kuala Lumpur/Klang ValleyLand Public Transport Master Plan

2030of All Commuters to UseLand Public Transport by40%

Malaysia’s Land Public Transport Vision

National Land Public TransportMaster Plan (NLPTMP)20 YEARSIntegrated

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22%up by

2017

63,2182016

51,812

GoKL Average Daily Ridership

GoKL Free Bus ServiceThis SPAD initiative to provide free rides in Kuala Lumpur saw total ridership increasing by a significant 22%. The four GoKL routes offer connectivity to key tourist attractions, commercial areas, as well as transport hubs.

Making Buses More Relevant - GKL/Klang Valley

* includes MRT2, MRT3, LRT3 and Subang Skypark.

FUTURE *

562.89 KM

PRESENT

426.25 KM

FUTURE *

267STATIONS

PRESENT

176 STATIONS

Greater Kuala Lumpur/Klang Valley Rail Network Expansion

2. Subang Skypark - 8.14km - completion by Quarter 2, 2018

3. LRT3 - 37.2km: 26 stations with 10 planned Park N’ Ride facilities - completion by 2021

4. MRT2 - 52.2km: 35 stations with 17 planned Park N’ Ride facilities - completion by 2022

5. MRT3 Circle Line - 39.1km: 24 Stations - completion by 2025

Key LPT projects listed below are being planned and rapidly constructed to enhance access and integration for commuters:

Rehabilitation of 42km of tracks between Rawang and Salak Selatan and Sentul and Simpang Batu.

Upgrading of KTM’s 16 stations as well as the signalling and electrification system for the overall network.

Overall project progress is 54.1% as of February 2018

Will reduce headway to 7.5 minutes when project completes end-2019

1. KTM Klang Valley Double Track (KVDT) Project

Rail Projects in Planning & Construction in GKL/Klang Valley

The nominal reduction of 1% can be attributed to a modal shift as a result of the opening of 51km MRT Line 1 and the increased popularity of e-hailing.

1.0%down by

2017

512,0542016

517,116

Average Daily Bus Ridership in Greater Kuala Lumpur/Klang Valley

The KTM Komuter service recorded a decline in ridership by 14.5% due to the Klang Valley Double Track (KVDT) rehabilitation, which saw frequency impacted.Monorail hit a downtrend in 2017 with a reduction of 23.5% due to the removal of the 5 four-car monorail train sets. SPAD has tasked Prasarana to mitigate the situation

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INSTALLED AT PASSENGER HIGH CATCHMENT AREAS BY SPADWITHIN GREATER KUALA LUMPUR/KLANG VALLEY AS PART OF BNR

BUS STOPINFORMATION PANELS3,257

Bus Stop Information Panel (BSIP)SPAD installed 3,257 units of signages in Greater Kuala Lumpur on top of 1,290 units installed in 2016. This BSIP project received the Gold Award under Data Driven Marketing for Marketing Excellence Awards 2017, besides being nominated as Finalist in Excellence in Marketing under the Government sector category.

34.6%up by

2017

7,2442016

5,382

BRT Sunway Average Daily Ridership

BRT SunwayThe BRT Sunway line made up of 5.4km route covering 7 stations has seen average daily ridership increase by 34.6% from 5,382 to 7,244 in 2017.

14.2%up by

2017

19,8352016

17,367

KTM ETS & Intercity Rail Average Daily Ridership

0

2.5

5

7.5

10

20172016

7,627

8,472

THOU

SAND

S

KTM - Intercity Average Daily Ridership

Increased by 11.1%

0

3

6

9

12

20172016

9,740

11,36

3

THOU

SAND

S

KTM - ETS Average Daily Ridership

Increased by 16.7%

PADANG BESAR

ARAUANAK BUKIT

ALOR SETAR

GURUN

SUNGAI PETA

NI

TASEK G

ELUGOR

BUTTERWORTH

PARIT BUNTAR

BAGAN SERAI

TAIPING

KUALA KANGSAR

SUNGAI SIPUT

IPOHBATU G

AJAH

KAMPAR

TAPAH ROAD

SUNGKAI

SLIM RIVER

BEHRANG

TANJU

NG MALIM

KUALA KUBU BHARU

BUKIT MERTA

JAM

BATANG KALI

RAWANG

SUNGAI BULOH

KEPONG SENTRAL

KUALA LUMPUR

KL SENTRAL

GEMAS

BATANG M

ELAKA

PULAU SEBANG/TAMPIN

SEREMBAN

KAJANG

BANDAR TASIK SELATA

N

PADANG RENGAS

KTM - ETS Network

Improving Connectivity Outside GKL/Klang Valley

Intercity Rail

The KTM ETS and KTM Intercity Rail average daily ridership rose by 14.2% in 2017 from 17,367 in 2016 to 19,835 in 2017.The KTM ETS is a popular mode of intercity transport and demand has increased significantly by 16.7% in 2017.RM1.1bil allocated to purchase 19 new ETS trains by end-2019.The KTM Intercity service continues to provide critical connectivity for commuters in rural areas.

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This number does not include Sabah & Sarawak

2012until2017

411 ROUTES61 BUS OPERATORS 467 MILLION cummulative

daily passengers

Introduced in 2012, to-date, the ISBSF programme has benefitted at least 467 million cummulative daily passengers travelling along 411 routes (until June 2017).The ISBSF fund acts as an interim measure to cover the shortfalls in daily operations of affected stage bus operators, especially on social routes (routes that are less profitable to the operators). RM79.4 million ISBSF fund disbursed in 2017 provided much needed lifeline for 61 Stage Bus Operators. The marked reduction in ridership in 2017 resulted from commuters shifting to the myBAS services introduced in capital cities under SBST

Interim Stage Bus Support Fund (ISBSF)

* includes Gemas-Johor Bahru Electrified Double Track Project, ECRL, KL-SG HSR and RTS Link.

FUTURE *

2,203 KM

PRESENT

1,175KM

FUTURE *

154 STATIONS

PRESENT

119 STATIONS

Intercity Rail Network Expansion

16 January 2018 - Governments of Malaysia and Singapore signed the Bilateral Agreement for RTS at the Leaders Retreat.9 February 2018 - Prasarana and SMRT accepted the offer to form a JV OpCo to operate the RTS link.The 4km RTS Link will have the capacity to carry up to 10,000 passengers per hour per direction.Headway Peak hours: 4 mins (15 trips/hour) Non-peak hours: 6 mins (10 trips/hour) - RTS Link will ease congestion on the Causeway.Co-located Customs, Immigration and Quarantine (CIQ) facilities in both Bukit Chagar and Woodlands North providing seemless travel.

Rapid Transit System Link (RTS)

17 October - Concept designs for seven stations in Malaysia unveiled19 October - Conditional approval of the Railway Scheme was granted by SPAD22 November - Project Delivery Partner (‘PDP’) tender for HSR20 December - A joint international tender for HSR AssetCo was called

Kuala Lumpur-Singapore High Speed Rail (HSR)

3-Month long Public Display to gather feedback and suggestions - in 38 high-traffic locations 16,742 feedback received with 95% approval rating9 August - Ground Breaking Ceremony to mark the start of the project was held in Kota SAS, Pahang24 November - Conditional approval of the Railways Scheme, Phase 2 (Kota Bharu to Pengkalan Kubor, and Gombak to Port Klang)

East Coast Rail Link (ECRL)

Improving Connectivity Outside GKL/Klang Valley

Current Intercity Rail Projects

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Highlights

drivers receiveda grant of RM 5,000to buy new cars581

2017eligible taxi driversreceived the individualtaxi permits1,200

In 2017, 1,200 eligible taxi drivers received individual taxi permits.

A total of 581 eligible drivers received a Government grant of RM5,000 to buy their own new cars, after complying with qualifying conditions.

27 July - Amendments to the Land Public Transport Act 2010 and the Commercial Vehicles Licensing Board Act 1987 were approved by the Dewan Rakyat, paving the way for SPAD to regulate the e-hailing industry.

SPAD is currently awaiting the Road Transport Department to amend the Road Transport Act 1987 (Act 333) so that the Commission could proceed to fully regulate the e-hailing sector, including operators, drivers and vehicles.

Taxi Industry Transformation Programme (TITP)

2017

average dailyridership5,326

2016

average dailyridership2,098

IPOH

2017

average dailyridership9,212

2016

average dailyridership9,331

SEREMBAN

2017

average dailyridership1,135

2016

averaga dailyridership786

KANGAR

Phase 1 Kangar Ipoh Seremban Kuala Terengganu Johor Bahru

Phase 2 Melaka Kota Setar

Phase 3 Kuantan Kota Bharu Shah Alam Pulau Pinang

AUGUST 2015KANGAR

KOTA BHARU

KUALA TERENGGANU

KUANTAN

JOHOR BAHRU

MELAKA

NOVEMBER 2015SEREMBAN

SHAH ALAM

JUNE 2016IPOH

PULAU PINANG

KOTA SETAR

The SBST programme aims to create long-term value for stage bus services plying social routes which previously lacked coverage by developing safe, relevant and reliable bus services. myBAS services implemented in five capital cities as part of a pilot project: Kangar (2015), Seremban (2015), Ipoh (2016), Kuala Terengganu (2018) which will soon be followed by Johor Bahru in Q3, 2018National roll-out of myBAS in all capital cities expected to be completed by 2020.

myBAS Services - Stage Bus Services Transformation (SBST) Programme

Kuala Terengganu and Johor Bahru will be the very first cities which will incorporate electric buses to the myBAS fleet - with a target 30% (Kuala Terengganu) and 20% (Johor Bahru)

Beginning 16 June, e-hailing operators were asked to add the SOS or distress call button to their apps to enhance passenger safety. Other than this, the companies were required to submit records of their drivers to SPAD for stringent background checks.

SPAD with the help of PDRM has successfully completed background screening checks of 74,471 e-hailing drivers to ensure that they are free from criminal activities (there are approximately 300,000 e-hailing drivers in the system).

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0

20

40

60

80

100

20172016

66%

81%

PERC

ENT

Respondents also rated SPADpositively, with more acknowledging

that SPAD is fulfilling itsresponsibility as the agency

in charge of LPT

Increased by 15

0

20

40

60

80

100

20172016

78%

81%

PERC

ENT

Likelihood of users to continueusing public transport

Increased by 3%

0

20

40

60

80

100

20172016

14%

31%

PERC

ENT

Percentage of respondents whorated it as “Very satisfied”

also increased

Increased by 17%

0

20

40

60

80

100

20172016

84%

90%

PERC

ENT

Overall CSI for publictransport went up

Increased by 6%

More and more commuters think that public transport offers them an efficient and cost-effective way of moving around, without the burden of having a car or finding (and paying for) parking.

Customer Satisfaction Index (CSI)

International Association of Public Transport (UITP)SPAD received a certificate of recognition from the International Association of Public Transport (UITP) for the MeterOn app at the Montreal Global Public Transport Summit 2017.

GoKL recognised by TripAdvisorThe free GoKL Bus has been awarded the TripAdvisor Certificate of Excellence for the second year in a row. The service is an SPAD initiative to improve public mobility in the Central Business District of Kuala Lumpur. Rakyat and tourists alike enjoy GoKL as it stops at various main attractions and business centres. GoKL is divided into four main lines (red, purple, blue and green) and is operational from 6am until 11pm.

International Association of Transportation Regulators (IATR)SPAD was honoured with the first-ever International Best Practices Award for Transportation Innovation, Reform, and Multi-Modal Planning by the International Association of Transportation Regulators (IATR) for its efforts in formulating coherent policies and implementing national reforms from a previously fragmented land public transport landscape.

International Recognition

To ensure the rehabilitation of 42km KTM tracks between Rawang and Salak Selatan as well as Sentul and Simpang Batu, goes according to schedule, while ensuring that both cargo and passenger services are not severely impacted due to the closure of a section of the track in Kuala Lumpur.

To ensure that Rapid Rail resolve safety issues surrounding its four-car Monorail coaches so that these could be brought back into service as soon as possible. This includes upgrading of the platform screen doors at the monorail platforms so that they will work seamlessly with both two and four-car trainsets.

To open up the intercity market to multi operator to raise service standards and capacity.

To improve first and last mile connectivity

To implement a safety management system that will be adopted by rail operators by 2019

To drive and instill a culture of safety by ensuring rail and bus operators improve maintenance and

inspection procedures, along with service and safety standards.

Challenges Going Forward

* tram of Kaohsiung, Taiwan

MeterOn

Putrajaya, Cyberjaya, Kajang & Bangi Tram ServicesSPAD will initiate a Request For Proposal (RFP) exercise for bids to implement a tram service system in Putrajaya, Cyberjaya, Kajang and Bangi in 2018. The tram will provide a cleaner, greener and more efficient transport solution in the administrative capital and the nation’s ICT and technological hub.

Enhanced Online Response The MeterOn app which covers taxi has recently been improved to cover express buses enabling commuters to provide instant feedback and report incidences. Moving forward, MeterOn will implement driver information of express bus drivers in addition to taxi drivers.

Journey PlannerThe Journey Planner is an app that provides real time information on the location of buses and expected arrival times of trains in Greater Kuala Lumpur/Klang Valley, other than relevant travel information such as service disruption alerts from operators. This app is expected to be unveiled in the first half of 2018.

Moving Forward: 2018

Setting Up of National Rail Centre of Excellence (NRCOE)The Government announced during Budget 2018 that it will set up NRCOE to support the development of skilled workforce for the rail industry. To be supervised by SPAD, the centre will train and accredit personnel for skilled jobs in the national rail sector.

Express Bus SafetyRM45 million was allocated under Budget 2018 for the creation of a biometric control system to enhance safety. The system will enable operators to keep close tabs on the condition of their drivers to ensure no one can operate the bus if they do not observe the mandated minimum rest period.

Integrated Common Payment System (ICPS)A system that lets passengers travel on different rail networks and transport modes without having to buy separate tickets for each route and this will also feature mobile payment. A pilot rollout of the mobile payment system will be deployed at selected stations in 2018.

Suruhanjaya Pengangkutan Awam Darat (SPAD)Block D, Platinum Sentral, Jalan Stesen Sentral 2Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia

SPAD Hotline: 1-800-88-SPAD (7723)aduan@spad.gov.my

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