ABB AnywhereAnnual Service Agreement

ABB

Revolutionising the way we diagnose and solve your robot’s problems

At ABB we continually strive to develop new technologies that help keep our customer’s productivity high, whilst reducing costly downtime. The ABB Anywhere Service delivers just that, by eliminating the amount of time it takes to get reliable information to the local ABB Customer Support Desk.

ABB Anywhere is a software package designed to remotely connect your robot production cell to the local ABB service team.

Developed with the purpose of remotely monitoring robots, process PCs, and PLCs, this communication system offers extensive capabilities to support the analysis of your robot or robot-based automation.

The functionality integrated in to the ABB Anywhere solution are the result of our vast experience in field support of industrial robots.

When combined with a telephone assistance service contract, the ABB Anywhere package allows you to quickly restart your production in the event of a production stoppage.

���� ABB Anywhere functions:• Robotic maintenance

= File manager= Backup/restore= Backup management= Parameter management= Robot I/O display

• Teach pendant real time display for each connected robot

• Direct “Main processor” access• Integrated Process System access • PC file manager and remote access• BaseWare installation• Operator communication - chat or voice (optional)• PLC management

���� ABB Anywhere supports:• All robots from S4C or S4P controller• All major types of PLC• All types of PC

���� Benefits include:• Easy to use. Easy to install • Fast and reliable diagnostics• Reduced production downtime• Avoid idle time waiting for technicians• Reduced costs for service call out• ‘Right first time’ problem resolution• Improved performance of local

maintenance personel

Public Switched Telephone Network

PC Software:Microsoft Windows 2000 SP4 ®

Microsoft Windows XP SP2 ®Robot Controller:

S4CPlus, S4PPlus, S4C, S4P

System compatibilitySystem compatibility

System Requirements

PLCSchneider : Premium, Micro (PL7Pro)

Siemens : MPI S7-3, S7-4 (Step7)

Robot Software:Option FactoryWare Interface

Hardware:Connectivity kit and LAN socket

PC Software:VNC server 3.3.7

PLCSchneider : Unitelway socket

Siemens : MPI socketProduction Cell

GateWay ControllerBaseWare Controller

ABB AnywhereAnnual Service Agreement

ABB has over 25 years experience in the robotics industry. ABB’s customer service delivers the knowledge and global experience required to keep your assets operating at peak reliability and accuracy. ABB provides a full scope of services from start-up and commissioning through complete lifecycle support. Our broad scope of services lay the foundation for end-to-end support for your entire enterprise.

To find out more about ABB Anywhere services call 01908 350300

ABB

Gateway controller and Baseware controller

Remote technical support

ABBPSTN Network

CustomerProduction Cell

The robot connects via a GateWayController to the ABB Technical Support Desk and allows data reading from the cell.The ABB Technical Support engineer then has easy access to log files, I/O, robot teach pendant and current program status and he can quickly see the current state of the cellAfter diagnosis the ABB Technical Support engineer guides the operator through the actions to be performed to restart production.