Another Year of Digital Transformation

Learning Through ReflectionAsanka Abeysinghe, Vice President - Solutions Architecture

December, 19th 2017

WSO2ConUS’17

Year-end webinarWSO2 Summit - London

WSO2 Summit - Sydney

WSO2 Summit - NYC

WSO2ConEu’172017

Transactions per year

5 Trillion

2005 2010 2012 2017

Simplified product strategyBuild internal and external developer ecosystems with an API marketplace.

Manage identity, security, and

privacy across your digital

business.

Make mobile and IoTdevices integral to

your digital business.

Create real-time, intelligent, actionable business insights and data products.

Platform enable your digital business with “micro-services”

and “micro-integrations”.

Digital transformation is about transforming the business to take

advantage of digital technologies in making the business relevant in the digital world, to make its customer experiences better and to optimize

it further.Sanjiva Weerawarana - Chief Architect, Founder, WSO2

400Enterprises

20,000APIs

200,000Organizations

40 MillionIdentities

Engagement model

Digital transformation stories

Finance

PSD2 compliance for the UK entity of a top European bank

Making PSD2 compliance a reality

• PSD2 compliance is a requirement for all European banks

regardless of the size of the establishment

• WSO2 helped a European bank that is significantly ramping

up its business in the UK, implement PSD2 compliance

• We were able to meet both the cost and timeline challenges

of the bank to get them live in production by January 2018

Payment Services Directive 2(PSD2)

Source: https://www.finextra.com/blogposting/12932/psd2-explained-in-3-simple-gifs, https://www.crowdvalley.com/psd2

WSO2 Open Banking architecture

• PSD2 Compliant API Management

• PSD2 Compliant Identity and Access

Management

• API Analytics Dashboard

• Business KPI Dashboard

• Integration with Core Banking Systems

Steps 2 cash

Innovative product delivery through Digital transformation• New banking product that rewards customers based on how

much steps they take a day.• Allows customers to move funds to a higher interest account

based on a steps target• Monitor step count from multiple types of wearables and

allows flexibility to move funds from a mobile app

Solutions architecture

Value Creation

• Innovative product development to create competitive advantage.

• Reduce time to market with new offerings.• Over $300,000 processed in the first month of operation.

Involvement of WSO2• Quick Start program to build the initial architecture. • WSO2 developed the initial ISO 8583 connector.• Consultants from WSO2 work alongside customer’s team.• Customers team extended the work done by WSO2 to

implement their down integration for this product.

Making a true e-banking experience in an emerging

market

e-banking enablement through digital transformation• Channel integration to provide seamless consumer

experience.• Custom authentication and authorization flows for mobile

application.

Solution architecture

Value Creation

• Pluggable integration architecture and extensible platform

• Composable architecture with many WSO2 components

• Pluggable analytics which enable personalized payment

products improving customer retention and acquisition

Involvement of WSO2• Training• Development services• Architecture review• Support through subscription

Healthcare

Data driven HealthcareSave lives with big data! - Healthcare platform that provides innovative patient-provider solutions based on real time big data thus leading to competitive advantage compared to ‘traditional’ healthcare providers

Health care provider that owns around 170 providers in US and partners with many other providers

Patient data is captured real time at provider facility and sent to centralized analytics platform powered by WSO2 - the platform analyses data against healthcare patterns and provides near real time feedback to patients

e.g FBS, normal blood tests and Glucose test results are analyzed centrally against given patterns; if a potential (or predicted based on patterns) pre-diabetic or exiting diabetic hyper-glycemia is detected, the provider is notified ASAP so that this information can be communicated with the patient.

Real-time notifications for the clinical staff

Data driven Healthcare

Business Architecture

Value Proposition• Big data analytics being used to directly provide benefits to

citizens• Empower Health-care providers and doctors with trend

based and pattern based big data for patients, allowing them to make better decisions

• Using an Analytics based solution, Solution Provider can provide much more innovative solutions with faster time to market

WSO2 Engagement

• Provided Architectural guidance and support to build a scalable and sustainable architecture

• Provided on-site professional services to augment the team on building business rules and use cases leading to faster time to market

• Provided on-going subscription support to assist in queries and any incidents

Pharmaceutical solid dose design with APIs - Tablet design, pick the colors, calculate coating expenses and order the samples

Exposing pharmaceutical tools via APIs

• API Based access to tools that can help design and develop solid dose design in pharma

Solutions architecture

Value creation

• API based partner integration

• Self servicing for solid dose drug designers

• Utility services like color picking, design and R&D help via

APIs

Medical device company transforming equipments, digital services through APIs

Value Proposition• Core functionality exposed through APIs - user/profile

information and app data• HIPAA compliant deployment• 200k users• Support internal deployments - Windows domain controller

machines (Kerberos grant type)

Solutions architecture

US (AWS)

Japan (AWS)

China (AWS)

DBSync

DBSync

DoctorsProprietary medicalequipment and apps

C++AppC++

AppC++Apps

C++AppC++

AppC++Apps

C++AppC++

AppC++Apps

Data Center

C++AppC++

AppC++Apps

C++AppC++

AppJava

C++AppC++

AppJava

C++AppC++

AppJava

C++AppC++

AppJava

Legacy services

Higher-Ed

Higher education institute provides unified, engaged student experience increasing student retention and acquisition.

Enhanced Student Engagement through Digital Transformation• Enabled unified student experience on Student Portal.• Integration platform to unify data and identity residing in

many internal disparate systems. • Provided a unified services stack that can be exposed to E2E

E2G endpoints.

Solutions architecture

Value Creation

• Pluggable integration architecture

• Composable architecture with many WSO2 components

Involvement of WSO2• Architecture reviews• Support through subscriptions

Student enrollment to employee payroll to research data sharing to daily buss scheduling in an integrated in-campus IT ecosystem

Enterprise systems integration in higher-ed

• A typical US university interact with dozens of enterprise systems

• These systems need student data, employee data, research data

and financial data aggregated and correlated

– To facilitate these business needs, the enterprise need

• Streamlined integration

• Governance

• Security framework

Solution architecture

Business process improvement

• Individual schools are able to lookup master data records

• Data consistency across schools

• Resource sharing and improved services re-usability

• Unified security framework

• Better governance - approvals, monitoring, alerting, auditing

Food & beverage

“Did you forget to buy milk to go with it?” - The pattern based recommendation system for better customer experience

Improving the customer experience through machine learning

• In f&b, order items & quantities rarely change for a given

business– There are inventory / stocking patterns for a given restaurant from a corner dinner to

a five star steak house

• Improving customer experience through pattern recognition– usecase: a restaurant submits bulk foodservice orders every month, there is a high

possibility that the restaurant staff forgetting certain items. The order system has

historical data that can provide an insight on order patterns and prompt reminders,

improving the customer experience

Solutions architecture

Improved customer experience

• Accurate order placement

• Delivery and supply chain optimization

• Better discounts for customers on bulk orders

{Bakery}- 2.0

Reducing wait time for food

A traditional food and coffee chain went from a long customer wait times to a wait time of less than 1 minute via online ordering

Growth strategy

● Becoming a growing IT Shop vs simple restaurant chain

● Streamlining the business processes with the new strategy

● New systems and applications such as self-order Kiosks,

delivery, digital ordering

● Increasing number of applications and third party systems

● Communication between the 2000+ stores and the central

hub

Government

Electronic self-assessment tax returns

• Helping businesses and individuals make tax returns

online without having to use older technology and

paper-based alternatives

• Helping the customer save costs by improving

scalability and reducing the time to deliver by adopting

an agile Microservice Architecture (MSA)

The API Platform (for Tax)

Learn more?

Implementation framework

• Be iterative - think big act small

• Reuse - start from brownfield

• Top down approach - consumer first

• Recomposable with APIs - APIs everywhere

• Open interoperability - connect internally and externally

• Continuous-* - release often

• Decentralized - podular architecture

• Edge technologies - microservices, containers, serverless,.....

• People - engage, empower, entrust

THANK YOU

wso2.com