antecedents and consequences of emotional exhaustion in the airline reservations service sector
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http://hum.sagepub.com/Human Relations
http://hum.sagepub.com/content/44/6/583The online version of this article can be found at:
DOI: 10.1177/001872679104400604
1991 44: 583Human RelationsMary Jane Saxton, James S. Phillips and Roger N. Blakeney
Reservations Service SectorAntecedents and Consequences of Emotional Exhaustion in the Airline
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