antecedents and consequences of emotional exhaustion in the airline reservations service sector

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http://hum.sagepub.com/ Human Relations http://hum.sagepub.com/content/44/6/583 The online version of this article can be found at: DOI: 10.1177/001872679104400604 1991 44: 583 Human Relations Mary Jane Saxton, James S. Phillips and Roger N. Blakeney Reservations Service Sector Antecedents and Consequences of Emotional Exhaustion in the Airline Published by: http://www.sagepublications.com On behalf of: The Tavistock Institute can be found at: Human Relations Additional services and information for http://hum.sagepub.com/cgi/alerts Email Alerts: http://hum.sagepub.com/subscriptions Subscriptions: http://www.sagepub.com/journalsReprints.nav Reprints: http://www.sagepub.com/journalsPermissions.nav Permissions: http://hum.sagepub.com/content/44/6/583.refs.html Citations: What is This? - Jun 1, 1991 Version of Record >> at University of Texas at El Paso on August 18, 2014 hum.sagepub.com Downloaded from at University of Texas at El Paso on August 18, 2014 hum.sagepub.com Downloaded from

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Page 1: Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector

http://hum.sagepub.com/Human Relations

http://hum.sagepub.com/content/44/6/583The online version of this article can be found at:

 DOI: 10.1177/001872679104400604

1991 44: 583Human RelationsMary Jane Saxton, James S. Phillips and Roger N. Blakeney

Reservations Service SectorAntecedents and Consequences of Emotional Exhaustion in the Airline

  

Published by:

http://www.sagepublications.com

On behalf of: 

  The Tavistock Institute

can be found at:Human RelationsAdditional services and information for    

  http://hum.sagepub.com/cgi/alertsEmail Alerts:

 

http://hum.sagepub.com/subscriptionsSubscriptions:  

http://www.sagepub.com/journalsReprints.navReprints:  

http://www.sagepub.com/journalsPermissions.navPermissions:  

http://hum.sagepub.com/content/44/6/583.refs.htmlCitations:  

What is This? 

- Jun 1, 1991Version of Record >>

at University of Texas at El Paso on August 18, 2014hum.sagepub.comDownloaded from at University of Texas at El Paso on August 18, 2014hum.sagepub.comDownloaded from

Page 2: Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector

from the SAGE Social Science Collections. All Rights Reserved.

at University of Texas at El Paso on August 18, 2014hum.sagepub.comDownloaded from

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at University of Texas at El Paso on August 18, 2014hum.sagepub.comDownloaded from

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