anuradha chauhan
TRANSCRIPT
KNOWLEDGE MANAGEMENT ASSIGNMENT
Submitted to – Prof. Supratik GhatakSubmitted by – Anuradha Chauhan
C-8 15020441054
A private company formed in 1935 and officially running under the name of 'Leo Burnett Company, Inc.', the agency started with working capital of $50,000, eight employees and three clients. Part of Publicis Groupe, Leo Burnett is now one of the largest agency networks with 85 offices in 69 countries and 9,000+ employees.
For the first decade of Burnett opening his company he only billed about 1 million dollars in the first few years of the business running and then eventually moving up to 10 million dollars annually, however, in 1950, his billings more than doubled to 22 million dollars and by 1954 the company was at 55 million dollars annually. By the end of the 1950s, the Leo Burnett Company was billing 100 million dollars annually.
What is Knowledge Management?
Knowledge- 1. The state or fact of knowing. 2. Familiarity, awareness, or understanding gained through experience or study. 3. That which is known; the sum or range of what has been perceived, discovered, or inferred.
Management- 1. The act, manner or practice of managing, handling, or controlling something in an organized way. 2. The person or persons who manage a business establishment, organization or institution.
Knowledge Management- A systematic process for creating, acquiring, synthesizing, sharing and using information, insights and experiences to achieve your organizational goals.
KM: Drivers
-Increasing Competition
-Excess Capacity-Maturing Markets
-Maturing Technologies
-Customer Pressures
-Customer Focused Value Propositions
-Globalization-Diversification
through Acquisitions,
Alliances-KM to Improve
Performance-Employee
Productivity Improvement
-Integrated Operations
-Rationalization of Multiple
Organizations like R&D, Finance, HR,
etc.
KM- A Business EnablerTypical Company
ScenarioInformation is
power, hence, it is hoarded
-Work is optimized in silos, delivering value within work
units-Information, experts, and
lessons learned are hard to locate-Underutilized investment in
technology-Local focus on
information, reacting to situations
SuppliersRegulatory compliancesClient Data BaseMarket ReportsAnalyticsDistribution Channels
Knowledge Objects of Leo Burnett
Organizational Factors
Compulsory for its all employees to participate in learning activities.eg.
seminars
Innovation is highly supported
Strategy and Evaluation
Leo Burnett: KM Path Smart
Workplace Knowledge
Outfitting Knowledge
SharingEnabling
Infrastructure
“Build it, and they will come”
-SharePoint/Other KM platform
-Discussion Databases
-“Connections”
“Knowledge is aby-product”
-Document Libraries
-Communities-“Contributions”
Knowledge is actively managed”
-Meta-knowledge; managed vocabulary
-Thought Leadership
-Web-like technology
-“Aggregation & Combination”
“Our best knowledge guides our activities”
-Integrated performance support
-Job tools are knowledge tools
-“Continuous Learning”
Online Portal – for KM Sharing through articles and newsletters “Thinking”
THANK YOU