any organization logo - cmha ontario · winter safety: wear the right clothes for the cold weather...

Any Organization LOGO

ADMISSION INFORMATION

123 Anywho Street Suite 123

Anywhere, ON K9A 2D7

Telephone: 905-927-1978 Fax: 905-523-1974

Any Organization LOGO Admission Information of 14

www.anyorganization.pdu Revised: January 20, 2009

TABLE OF CONTENTS Page Number Mission, Vision, Values……………………………................................. 3 Client Bill of Rights ……………………………………………………….. 4 Suitability for Service ……………………………………………………… 5 Confidentiality …………………………………………………………….. 5 Mandatory Reporting ……………………………………………………… 6 Grievances and Complaints……………………………………………… 6 Staff and Client Relationships ………………………………………….. 6 Making Decisions …………………………….. ………………………….. 7 Programming ......................................................................................... 7 Disclosure of Adverse Events …………………………………………… 8 Opportunities for Learning ………………………………………………. 8 Client Responsibilities …………………………………………………… 9 More Responsibilities …………………………………………………….. 10 Be Safe and Healthy While you are with Us…………………………… 11 ………………………………………………………………………………… 12 Satisfaction Surveys …………………………………………………..….. 13 Testimonials …………………………………………………………….…. 13 …………………………………………………………………………….….. 14


OUR MISSION Any Organization provides a holistic and enabling environment in which to increase opportunities for independence for adults with health issues. Skilled staff, respecting individual preferences, empowers each individual to achieve goals and learn strategies to maximize potential.

OUR VISION Any Organization is the leader in the provision of innovative services, the development of best practices, the delivery of public education and the achievement of successful program outcomes. Through productive partnerships Any Organization has developed a barrier free and inclusive model of community integration.

OUR VALUES AND BELIEFS Any Organization believes in:

Respect for clients and families

Respect for client dignity and privacy

The involvement of family and friends

Opportunities for client learning

The client’s right to choose

Proactive and responsive services

Goal oriented, outcome driven programs guided by best practices

A safe living and working environment

An environment that fosters teamwork among staff and volunteers

Equal opportunities and staff advancement

Staff development and professional growth

Caring and dedicated staff and volunteers

The importance of community support and partnerships


CLIENT BILL OF RIGHTS As a client of Any Organization you are entitled to the following rights:

The right to be dealt with by the agency in a courteous and respectful manner and to be free from mental, physical and financial abuse.

The right to be dealt with by the agency in a manner that respects my dignity and privacy and promotes my autonomy.

The right to be dealt with by the agency in a manner that recognizes my individuality and responds to my needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors. The agency will provide a list of interpreters if required and staff training on diverse backgrounds as suitable.

The right to information about the services provided for me and who will be providing those services.

The right to participate in the staff’s assessment of my requirements and the development of my service plan, the review of my requirements and the evaluation and revision of my service plan.

The right to refuse consent to the provision of any service.

The right to raise concerns or recommend changes in connection with the services provided to me and the policies and decisions that affect my interests to the agency or any other person without fear of inference, coercion, discrimination or reprisal.


The right to be informed of the laws, rules and policies affecting the operation of the agency and to be informed in writing of the procedures for initiating complaints about the agency.

The right to have my records kept confidential in accordance with the law. SUITABILITY FOR SERVICE You will be eligible to receive service from Any Organization if you are:

Diagnosed with a health issue

Sixteen years of age and older and

Live in Anywhere or surrounding area You will be discharged from Any Organization if:

All your rehabilitation goals have been achieved,

You do not follow with the rehabilitation program that you had agreed to participate in,

Your health condition or an addiction interferes with your rehabilitation program,

You stop programming for more than four months due to vacation, moving or incarceration, and/or

You repeatedly harm another client or staff. CONFIDENTIALITY

Any Organization will make every effort to keep your information confidential. Information will not be disclosed or released without your written consent. Your information; however, will be shared with your clinical team.

If you would like to access your records you will need to submit a written request.


To further protect your confidentiality you will be assigned a client identification number which is used for correspondence. There may be situations when confidential information is shared without your written consent. These can include:

Request by a court of law,

You require emergency medical attention, and/or

We need to call the police if, for example, you are missing. MANDATORY REPORTING

The agency will protect your personal and health regulated information. There are certain circumstances that the agency will need to override this privacy. It includes situations where:

You are a danger to yourself,

You are a danger to others,

There is suspicion of child abuse, and/or

There is sexual abuse by a registered health professional. In any of these situations staff will contact the clinical team to determine the appropriate course of

action. It may include contacting your family doctor or psychiatrist, police or the hospital. GRIEVANCES AND COMPLAINTS You have the right to formally grieve any concerns that arise with the agency or interactions with staff, students, volunteers or other clients. If you have any concerns always talk to your case facilitator or program manager. They will explain the grievance process to you and help you in any way they can. If you feel that your grievances are not resolved at the agency level you may appeal the decision to an independent body which is the Health Services Appeal and Review Board (HSARB). For general information on the process you can contact HSARB at 416-222-2222.


STAFF AND CLIENT RELATIONSHIPS

Staff will maintain a professional relationship with you at all times. All actions and decisions are to serve your best interest and help you achieve your individual goals. In a professional staff/client relationship all clients are treated equally and everyone involved knows what to expect from each other. Staff may help you to attend agency social functions. However,

staff will not accept invitations to social events with you and your family, nor will staff accept money or gifts from you and your family. MAKING DECISIONS

You have the right to make decisions for yourself if you are capable. If you require someone to make the decision for you then you

require a substitute decision maker. Substitute decision makers will make the decisions they think

you would have made for yourself if you were capable. These decisions can be made regarding property and/or personal care. If you do have a substitute decision maker Any Organization will require documentation to verify that. The substitute decision maker will

be responsible to provide consent and sign program agreements on your behalf. You will always be involved with your program planning and goal identification even if you have a substitute decision maker.

PROGRAMMING

As mentioned above you will always be involved with program planning and goal identification. Staff will complete reports to reflect input from you and your clinical team. A service plan is completed four weeks after your admission to a service, except


for group services. Progress reports are completed quarterly, biannually or annually depending on goal achievement.

During your initial four week period your strengths will be assessed through direct observation and standardized assessments. Standardized assessments are used to improve and enhance service delivery and monitor change and progress. Your report will include your test results. Test results may be collected and included in our aggregate database. Confidentiality will be maintained.

DISCLOSURE OF ADVERSE EVENTS

The agency will disclose to you, your decision maker and/or family of any adverse events that may occur to you while in our care. An adverse event is an unexpected or undesired consequence of treatment that occurs as a result of complications relating to that treatment or because errors in the implementation of the treatment. Examples may include incorrect medication or incorrect

implementation of a transfer.

OPPORTUNITIES FOR LEARNING

You will have an individualized rehabilitation program that addresses your achievable goals and needs and provides you the opportunity to build your skills. Further to your individualized program, you will have the opportunity to attend group learning sessions. They include:

Household and Community Safety -First Aid (modified version)


-WHMIS (modified version)

Universal Precautions/Personal Hygiene

Fire Safety/Evacuation Procedures

Therapeutic groups -Self-Esteem -Anger Management -Social Skills -Relationship Skills

CLIENT RESPONSIBILITIES You have the following responsibilities as a client at Any Organization: 1. Sign and follow the terms of the

admission contract. 2. Actively participate in programming. 3. Treat other clients and staff with respect and dignity. 4. Not use alcohol or drugs. 5. Not damage or steal agency or staff property. If you damage agency or staff property you will cover the cost of replacing it.


6. Not smoke on agency premises or during programming activities.

7. Not have any nut products on agency premises. 8. Follow the rules and guidelines of your program.

MORE RESPONSIBILITIES . . . There are additional responsibilities if you are moving into a residential program. You will need to:

Sign a lease and pay monthly rent, groceries and transportation if applicable

Have your doctor provide a written order of all your current medications

Follow the house rules

Purchase furniture for your unit

Purchase personal items (includes towels, linens, hygiene products)

Actively participate in fire evacuations

Purchase apartment insurance where required

Let staff know when you are leaving and returning to the residence


Keep your place clean and organized If you are part of Outreach, Community Resource and/or Group Services you will be responsible to arrange for your own transportation to and from your appointments. Staff do not drive clients. You will follow the standards of conduct posted at group services. BE SAFE AND HEALTHY WHILE YOU ARE WITH US!!!

1. Please remember to wash your hands:

Before and after touching food

After using the washroom

After sneezing, coughing or blowing your nose

After touching pets

After handling garbage

2. Keep good personal hygiene:

Brush your teeth

Wash your hair

Wash your body daily

Put clean clothes on everyday


3. Be fire safe:

Ensure your smoke alarm is tested regularly

Do not use electrical equipment near water

Always keep a close eye on what you are cooking

Pull plugs from the sockets not by the cord

Store cleaning products in a safe place

Participate in regular evacuation procedures

Buy a fire extinguisher

4. In any emergency situation where you require the fire department, police, or hospital call 911.

5. Stay Healthy:

Talk to your family doctor about the appropriateness of immunizations including a pneumococcal vaccine and an annual influenza vaccine

Attend regular doctor and professional appointments

Know your prescribed medication and take it according to your doctor’s orders

6. Winter safety:

Wear the right clothes for the cold weather such as hat, scarf, gloves and boots

Wear nonslip shoes or boots


Keep entrance ways and sidewalks clear of ice and snow

7. Summer safety:

Drink plenty of fluid

Wear sunscreen

Limit your time outdoors during heat waves and stay in cool places

8. Emergency Supplies :

Have sufficient food and water for a week period

Buy a first aid kit, flashlight, extra blankets

SATISFACTION SURVEYS Every year we will send you and your family a satisfaction survey. The survey will identify areas of improvement and overall satisfaction with programming, health and safety and the agency. Results of the survey will be provided to you.

TESTIMONIALS “What I like about Any Organization is that everyone is helpful and very friendly. The staff are always so supportive, and when you need them, they are there.”

“Pam”


“Life at Any Organization is very independent. You are expected to do things mostly independently but sometimes you need staff assistance. They are always there to help.” “Michelle”

“What have you gained being at Any Organization? Friends! I have gained the desire to quit smoking. I think it’s a very nice place for the people who live here because all the staff help you out in anything.” “David” “Any Organization helped me make friends and I am now more outgoing because of these friendships. I volunteer for special events through catering. With the help of Any Organization, I have become more independent.”

“Sheela”

“Any Organization has helped me reach my goals.”

“Lorne”

any organization logo - cmha ontario · winter safety: wear the right clothes for the cold weather...

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