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CONFIDENTIAL — All rights reserved. Preferred Partner CMS 1115 Approved Accredited Evidence-Based “Care” for “The Caregiver” EVIDENCE-BASED | CMS-APPROVED | ACL-ACCREDITED CONFIDENTIAL — All rights reserved.

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Page 1: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

PreferredPartner

CMS 1115 Approved AccreditedEvidence-Based

“Care” for “The Caregiver”EVIDENCE-BASED | CMS-APPROVED | ACL-ACCREDITED

CONFIDENTIAL — All rights reserved.

Page 2: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Serving family caregivers since 2007

22States

100,000+Caregivers

Impacted by TCARE

500+Care Professionals

using TCARE

Page 3: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Hours of Care ≠ Caregiver Burnout

Page 4: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Identity Discrepancy

“Am I her daughter or her caregiver?”

Page 5: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Outcomes & Engagement

84%Report lower levels of stress & depression

3 mo.Reduced levels of

stress in as little as

79%Engagement at the 3 mo. follow up ; 54% at 12 mo.

Page 6: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE® Protocol Map

1TCARE®

ScreenTriage Tool 2TCARE®

Assessment 3AlgorithmsDetermine Goal -

Strategy - Intervention 4TailoredCare Plan

5Information & Referral

Local Community Resources6Weekly

Engagement73 MonthFollow Up

Page 7: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

1TCARE®

ScreenTriage Tool

Page 8: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

2TCARE®

Assessment

~ 25 minutes

Page 9: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

4TailoredCare Plan

Page 10: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

3AlgorithmsDetermine Goal -

Strategy - Intervention

Page 11: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Over 99+ categories of services...4Tailored Care Plan 7Information &

Referral Local Community

Resources

Page 12: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE® Continuous Engagement System6Weekly

Engagement 73 MonthFollow Up

TCARE is all about crisis prevention through continuous engagement

Page 13: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Care Management through TCARE

Caregiver is supported caregiving for care recipient

Care Management by TCARE

Reduce/delay incident & utilization for care recipient

Build brand loyalty with caregiver = New Customer

Page 14: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

* Available in 7 languages

Page 15: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Predictive, data dashboards

Page 16: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Predictive Data Models

Page 17: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Predicting Depression

Page 18: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Predicting Depression

Page 19: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Impact in Washington (2,300 caregivers)

20% + 21 mo. = $20MLess likely to

use Medicaid LTC Delay in nursing home placement

Annualsavings

RDA-Report 8.31 "Expanding Eligibility for the Family Caregiver Support Program in SFY 2012" Bridget Lavelle, PhD, David Mancuso, PhD, Alice Huber, PhD, Barbara E.M. Felver, MES, MPA

Page 20: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Legislatively Mandated FCSP in Washington

CMS 1115 Approved

https://www.dshs.wa.gov/altsa/stakeholders/caregiver-assessment-and-planning-tcare

Page 21: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE® Impact on Medicare

CMS Star RatingsSignificant impact on CAHPS

Member Satisfaction

Ulcers, Pneumonia, CHF, COPD, UTI

5 DRGsReduced readmits & length of stay in

Page 22: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE’s ClientsEmployee Benefit/WellnessLTC/Life InsuranceCommunitiesMCO/MLTSS/MedicareState DHS

Page 23: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

68 AAAs across 22 States

Preferred Partner

Page 24: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

A team of technologists, business & healthcare professionals

Linda MillerDirector of Caregiver

Services

Sohini PonnamVP of Digital

Transformation

Brian NotarioVP of LTSS

Mike MingsCIO

Ali AhmadiCEO & Cofounder

Rhonda Montgomery, Ph.D

CSO & Cofounder

Sara Khaledpour, MS LPC LCPC

Vijay AnandCTO

Andrew PandjiHead of Design

Mat AndersonAccount Manager

Sarah CzirrDirector of

Communications

Dan Skylar SunData/ML Engineer

Page 25: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Page 26: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

No Caregiver Left Behind

tailoredcare.com [email protected]

PreferredPartner

AccreditedEvidence-Based

Page 27: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Appendix

Page 28: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE® Implementation

STEP 1Provide list of care managers (name, email, etc.)

STEP 2Training & Certification

STEP 3LoginActivated

IN TWO WEEKS

Page 29: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Likely LTC Service Costs (25K Older Adult Pop.)

Page 30: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

TCARE® Colorado Savings Sensitivity Analysis (25K Elder Pop.)

Page 31: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Technical Specifications

Page 32: “Care” for “The Caregiver” · 2019-06-07 · CONFIDENTIAL—All rights reserved. Identity Discrepancy “Am I her daughter or her caregiver?”

CONFIDENTIAL — All rights reserved.

Integrations & Customization

Integrates easily with existing workflows and systems to provide a highly customized experience for your organization’s needs.

● Plug-and-play screener link and marketing materials co-branded for your organization

● Open JSON API’s to integrate with industry-standard case management systems

● Resource database built specifically for your population