“how to enhance full body wellness” vijay l. patel d.m.d ... · 06/06/2016 · front office...
TRANSCRIPT
“How to Enhance Full Body Wellness”
Vijay L. Patel D.M.D.Dental Services Director
IntegrationRoles and ResponsibilitiesProcess The Future
Overview
MHC Healthcare Delivery System Adding value to every consumer experience at MHC
Replicate the best practice of MHC Main Higher levels of Quality Faster turnaround times Reduced associated costs
Implementation of entire MHC Organization by 01 Oct 2014
Integration
Chief Executive Officer Infrastructure supporting change
Dental Services Director Clear direction
Providers Engagement
Women, Infants, and Children (WIC) OBGYNDental Assistants Front Desk
Roles and Responsibilities
Before Huddle Report Scheduling Assigning
During Screening Processing
After Scheduling Reminders Record Keeping, follow-ups
Process
Front Office Prints Out HuddleAdds Patients to Dental ScheduleHygienists are assigned specific days
Before
Providers go to Pediatrics for appointmentProviders do a Screening Have Parent or Guardian sign consent with patient
informationPatient Education Turn in consent / walk patient up
During
Converted Patients Schedule 6 month appointment Reminder post card in 5 months Reminder call in 6 months
Non Converted Patients Courtesy Call for Dental appointment
After
Improvement
0
20
40
60
80
100
120
Jan Feb Mar
1st Qtr.
Coverted Seen
Improvement
0
5
10
15
20
25
30
35
40
1
2nd Qtr.
No Data No Show No Time Other Dentist Converted
8.33% Conversion
The Future
Goals: Our next step is to
provide a true dental screening, OHI, nutritional counselling, and fluoride varnish.
This would be done for every well child visit.
Accurate record-keeping.
Challenges What do we do for
patients without insurance? (SFS)
What do we do for private insurance that may not cover the entire screen/fluoride visit?
Where do we come up with the time?
Integration Roles and Responsibilities Process Improvement
Conclusion
Provide an easy avenue to dental care, especially for those not under active care
Vijay L. Patel D.M.D.Dental Services Director
Daniel RoblesDental Manager
Eddy A Rogers, CLSSBBDirector of Performance and Quality Improvement
25% by 2020 in total child patient population
100% of children that have no dentist are converted to active patients.