“HPE Service Exchange and Jumpstart - Transform the IT Consumption Experience”December 15, 2015

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Robbie Clay-Ament

Configuration Management System SIG Leader

HP Service Management SIG Leader

Today’s Speakers

Ankit Desai

Sr. Product Manager, HPE Propel

Hewlett Packard Enterprise

Patrik Bailly

Innovation & Industrialization Director

Sopra Steria

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HPE Service Exchange and Jumpstart—transform the IT consumption experience

December, 2015

HPE PropelTransforms the IT consumption experience to the Digital Enterprise and transforms IT from technology provider to a service provider

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A single user

experience

Aggregated

catalog

Systems of Engagement

Open integration

Case brokering/exchange

Cloud services

The front door to IT: HPE Propel portalEngaging user experience with extendable portal framework

One-stop shop for all IT consumers

Single IT experience

Easy to find services and intuitive to use

Extend, customize and personalize

‒ Responsive UI

‒ Single Sign On – IDM service

‒ Themes – create, modify, utilize UX packages per tenant

‒ Widgets – data feed and URL links using HTML 5 and

JavaScript

‒ Standalone apps

‒ OOB Apps – Shopping, Support Tickets, & Knowledge

‒ Jumpstart – create custom web applications

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HPE CSA

HPE SM

HPE SAW

Capture 100% of IT demand

Aggregate from existing systems for faster time

to value

Native mobile catalog

• Bundles based on aggregation

• Standalone, engaging apps leveraging aggregation

• Aggregate and Route to multiple fulfilment systems and

suppliers

OOB aggregation – HPE SM, HPE CSA, HPE SAW,

HPE OO, Remedy, SNOW, JIRA

BYO aggregation – create custom aggregation

adapters

Aggregation: service catalog, knowledge, tickets Intuitive, unified and consistent user experience

Self-service in a click

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Jumpstart and Service Exchange overview

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Extend and Customize the experience with HPE Propel

– What if our customers want to extend or change Propel to build their own features?

– What if our customers want to control and manage the very features that they build?

– What if our customers want to integrate additional applications into Propel?

– What if we empower and enable our customers to extend Propel?

It would certainly help alleviate process, delivery, and time-to-value costs we collectively incur. Most importantly, keep our customers happy!

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HPE Propel way — modular approach and extensible

– Build a modular web application that can be easily extended and changed with new extension modules

– Make it “easy” to build and integrate these extension modules

– Provide a way for customers to build additional integrations or customize existing integrations for HPE Propel

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HPE Propel Jumpstart

– Allows the customers to extend or change Propel to build their own features

– Toolset to help build single page web application as a collection of Bower and npmmodules

– All Propel Web Applications are built on Jumpstart

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Open Service ExchangeIT management orchestration for multi-supplier/system environments

‒ Open micro-service bus for HPE and 3rd party

systems

‒ OOB adapters – HPE SM, HPE SAW, HPE CSA,

HPE OO, Remedy, SNOW, JIRA, email

‒ Service Exchange SDK – create custom adaptors

‒ Request to fulfill

‒ Case exchange

Fast onboarding of Suppliers and Systems

Plug and Play – integrate using reusable content

Orchestrate delivery – route service requests

from a Portal to fulfillment systems

Unifying integration platform

Service Exchange

Orchestration

Message broker

Adapter

Private cloud Public cloudTraditional

HPE Propel Portal

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Case study

HPE Helion Managed Private Cloud uses HPE Propel

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Managed virtual private cloud: overview

A highly-secure hosted cloud computing infrastructure with the automation and availability to build your cloud solutions on

Storage

Servers

Networking

Security

Management

software

Portal, automation

Open platform for workload and platform

migrations – supporting today’s hybrid delivery

Industry-leading technology and reference

architectures choices

Highly secure with relevant industry auditable

compliance certifications

Global delivery capability for data sovereignty and

data privacy with reduced network latency

Industry-leading service

level agreements

Enterprise-grade secure and reliable IaaS

Global, flexible cloud-based delivery model

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A new experience for Helion MPCThe project is putting a new, engaging experience with advanced catalog capabilities to the Helion MPC. This is only possible with Jumpstart and SX Adaptors

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First phase of the Project

HPE Propel Portal

MPC Catalog SupportIT newsMobile

access

HPE Propel Service Exchange

(Orchestration engine)

HPE SM,

Other…Helion MPC HPE CSA

Knowledge

— A new jumpstart application that

embeds the existing MPC portlets

around storage, network and support

configuration into the Propel Portal.

The new Jumpstart app leverages

Propel’s IDM to ensure role based

access control (RBAC) across the

solution.

— A new SX Adaptor that enables

integration to custom fulfillment engine

— Includes the ordering,

management, and extended

pricing capabilities

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Helion MPC

The offerings, fulfilment, and management

enabled with Service Exchange adaptor

The MPC Service Exchange adaptor was built

in order to integrate with MPC custom fulfillment

through Propel. The Service Exchange SDK

was leveraged in order to build it quickly and

with functional quality.

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Helion MPC

Existing Helion MPC portlets brought into the

experience with Jumpstart

The existing system included specific

interfaces to manage networks, instances, and

storage. This important and engaging interface

needed to be offered with the new Portal

context without re-writing it and while retaining

RBAC.

A new Jumpstart application was generated

and used to leverage existing IDM integation

with Keystone APIs in order to quickly provide

the experience.

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Case Study

Sopra Steria – Digital transformation using HPE Propel

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SOPRA-STERIA AT A GLANCE

People CountriesRevenue(2013 pro forma)

EUR 3.1 bn

€

35,000+

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TOP 4 IN FRANCE - TOP 10 IN EUROPE

A new European leader in digital transformation

20+

Source: Gartner. Market share is based on IT services revenue and does not include income from licensing and software activity.Capita Group not included in European rankings.

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AN UNBROKEN CHAIN OF ADDED VALUE

Consulting & Systems Integration

Business Process Services

Infrastructure Management

Software

Application Management BUSINESS LINES

Consulting & SI

Software

AMIM

BPS

39%

13%

21%

10%

17%

OUR CHALLENGE(S) X-CLOUDS & X-VENDORS BUT ONE PORTAL

Multi-Clouds & IT Management Aims to manage/pilot workloads across infrastructure “Cloud” based or on-premises

Software Defined Solution (re-using current asset)

ITSM, Automation, Capacity Planning….

Multi-vendor integration (multi-point service integration)it requires to have selected partnerships

Advanced Collaborative Customer Portal (end-user centric)One Portal aggregating several Service Catalogues

Implementing « AppStore »Should be the first step to : SaaS & Enterprise application Appstore

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OUR SOLUTION ONE OPERATION (SERVICE BROKER ) FRAMEWORK

Service Exchange (Brokering & API)

Sopra-Steria’s DC

Legacy IT Virtual ITInternal Cloud

(Private)

External Cloud

(Private / Public)

Service Automation

Collaborative Self Service PortalMarket Place Collaborative Place Work Place

Service Operations

Monitor Service (ITOM)

Manage Service (ITSM)

Manage Configuration (ITAM)

On Boarding

Service Reporting

Customer’s DC Service ProviderCustomer’s DC

Reporting

Automation Repository

Service Orchestrati

on

Service Offering

Service Quality(SLA)

Service Financial

Service Capacity

CaseExchange Monitor Device

TaskAutomation

Customer’sCMS

Network & Security

Public Cloud Int’

HPE PROPEL

HPE OO HPE CSA HPE OMi HPE SM HPE uCMDB

HPE PROPEL

FOCUS ON SERVICE EXCHANGE & JUMPSTART INTEGRATION POINT(S)

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Case # 2 Service Routing & Case Exchange

Case # 1 Service Aggregation

Case # 3 New Application

HPE Propel JUMPSTART

CASE #1 – SERVICE AGGREGATION

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Our needs (as a Service Provider) :

Ability to aggregate service catalog / tickets / knowledge and more

‐ Including service item life-cycle management

Coming from different sources (partners / customers / service providers)

‐ ITSM(s), Cloud Solution(s), specific Service Catalog tool(s), …

‐ On the shelf product(s) (customize or not) AND home made solution

Optimize our cost & time to deliver by re-using integration point

Solution

HPE Propel OOB aggregation when available (HPE SM, HPE CSA, Service Now)

HPE Propel BYO aggregation “SX SDK” otherwise (Easy Vista, home made, …)

CASE #2 – CASE EXCHANGE & SERVICE ROUTING

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Our needs (as a Service Provider) :

Service Routing : either orchestrated with HPE CSA (Cloud Services) or HPE SM (traditional IT) via the Service Request process

Case Exchange :

‐ Incident & Service Request first then Problem & Change

‐ Ability to synchronize activities assigned to a 3rd party within a process :

‐ Multipoint management compare to point-to-point reducing cost / time to deliver and securing end-to-end SLA

Solution

HPE Propel OOB when available (Service Now)

HPE Propel BYO Case Exchange “SX SDK” otherwise (Easy Vista, BMC, …)

Aggregate, orchestrate and automate Service delivery

CASE #3 – DEVELOP NEW APPLICATION (PORTAL)ONLY SOPRA STERIA R&D TODAY

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Our needs (as a Service Provider) :

Collaborative feature for the portal : chat & avatar / video chat

Service Desk Agent Cockpit : One Console for the Service Desk Agent, accessing multiple technologies

‐ Multi-ITSMs solution : console offering connections with Customer’s ITSM

‐ Multi-Channel in/out : phone / chat / e-mail / sms / ITSM inboxes

‐ Multi-knowledge bases access / predictive analysis (Smart Analytics)

Solution

HPE Propel JUMPSTART

HPE Propel JUMPSTART

Get more information on the web:

www.hpe.com/software/propel

What’s new in HPE Propel 2.10 video

https://www.youtube.com/watch?v=6af

cKLfco9w

Get in touch with us and request a

demo!

ankit.desai@hpe.com

Get started now!

Thank you

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