“success is a journey”€¦ · bme terminals. bme company stores. ace doran terminals. ace...

Bennett International Transport, LLC

“Success is a Journey”

Service Awards / BIT – 5 Years • Jamie Li

Bennett Motor Express, LLC


Service Awards / BME – 5 Years • Steve Bost – RRT• Monte Crisci – MVA• Dora Gallegos – HCS• Amy Koller – RRT• April Lisenby – RRT• Tina Luna – OBC



Service Awards / BME – 5 Years• Tim Martin - BEL• Thomas Smith – HCS• Saundra Weston – PFI• Dan White – PFI• Peggy Wilson – NCP• Keith Wunsche – Field

Bennett Distribution Services, LLC


Service Awards / BDS – 10 Years • Bernard Jones• Brenda Lipham



Service Awards / BME – 10 Years • Gary Gunderson – DST• Joan Law-Birdsong – RDC



Service Awards / BDS – 15 Years • Jeremy Taylor• Robert Walker



Service Awards / BME – 15 Years • Bruce Gallop - Field• Katherine Holt - SWA



Service Awards / BDS – 20 Years • Floyd Page, Jr



Service Awards / BME – 20 Years • Jac Carpenter - Field• Jeannie Harding - MMS



Service Awards / BME – 25 Years • Duane Green



Bennett Motor Express2014

Workshops



ACE DORAN / Introductions

Len Johnson

BME Terminals

BME Company Stores

Corporate Office

Bennett Locations

625 trucks

BME Terminals

BME Company Stores

Ace Doran Terminals

Ace Doran Company Stores

Corporate Offices

Bennett / Ace Doran Locations

175 trucksTotal = 800 trucks


Safety

Randall Vernon



51% of all points in SW


Bennett has added two additional vendors to the list of locations that will perform a Mid-Trip inspection at locations in: Arizona, Arkansas, California, Colorado, Louisiana, Nevada, New Mexico, Oklahoma, Oregon, Utah and Texas. Again, Bennett will pay for this inspection, however: this inspection will not be a replacement for your Annual inspection.

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Bennett Companies Intervention Thresholds



IT/Technology

Tim Hadden

Bennett Motor Express Technology

Driver Mobile Application• Current Load Assignment Details• Load boards

• By State• By Miles Radius• By Miles From Current Location

• Driver Paperwork Status - View Driver Paperwork Received• Driver Alerts

• Late Logs• Late Fuel Tax• Late Compliance Information

• Settlement Reports• Driver View Personal CSA Scores• Comdata Reports• Agent Search• Check Call• Run Miles By Zip or City• LTL Load Search

Entering Loads is very important in 2014. Drivers search for loads by weight, length,

and height

Click on “Find LTL Loads”

Type In Available

Dimensions

Search By State, Miles Radius, or Current

Location Radius

Select Load or Loads

View Load Details

Why Order Entry Is So Important!!!!

www.bennettig.mobi

Log Into the Driver Mobile Application.

Click on Upload Documents

Using Drive Axle

Using Drive Axle

Load Documents (BOL)

Other (Logs, Fuel Doc’s, Etc…)

If you are Sending a BOL Select Load

Documents then select your load on the next

screen

If you are Sending Logs, Fuel Envelopes, or any other document please

select Other.

Tap the screen to capture Document. Note: Please hold the tablet still to

ensure a good photograph

Use the Orange guidelines to trim the page to the

appropriate size. Then Click the Trim Button

Using Drive Axle

Using Drive AxleTo Add additional pages click

on “Add Page”. Note: Please only send BOL’s for selected Load Number. All Other Documents can be sent together using the send other documents

selection.

Click Send

Viewing Logs in TMSYellow Missing Log – Not Late

Red – Late LogsWhite Log Received – Click on

Date to view log.

XATA/XRS

XATA/XRS UpgradeMessaging – All upgrades should be completed in March/Early April

ELOGS/E-Fuel Tax

Electronic Logs –No More Sending LogsNo More Lost PaperworkNo Worry about Record of Duty Status ViolationsNo Worry about Form and MannerSystem Notifications when driver approaches 11, 14, and 70 hour violations

Why Electronic Fuel Tax? No Fuel ReceiptsNo Fuel EnvelopesAccurate Route Mapping for Road and Fuel TaxAutomated Fuel Tax and State Reports



5 Star Customer Care

Jodi Penn



5 Star Care - What does it mean?• We already do a pretty good job – we think• We probably can improve.• We need to define what we do well and where

there is opportunity for improvement• We need a roadmap to implement our ideas



How do we get there?• Let’s learn from the best• Let’s figure out how to apply what they do to

what we do everyday• Let’s make sure we keep what we do well• Let’s measure our progress• Let’s involve everyone



What we Hear from the Best• Many companies wow their customers on occasion – the

“Remarkable” companies exceed customers’ expectations as a standard call of duty.

• Exceeding customers’ expectations is the true caring strategy and paying attention to every detail is the tactic by which it is accomplished.

• Remarkable companies:BELIEVE the best IN each otherWANT the best FOR each other EXPECT the best FROM each other

• Are we there yet???



Ideas Going ForwardDefining what 5 Star Service is for Bennett

– What are the values that support Service– What would differentiate us from competitors– What matters to our internal & external customers– What specific behaviors do we want to see– How will we know when we get there



5 Star Service for all Internal & External Customers

Management Employees

Agents

External Customer

Owner

OperatorSuppliers



Our Owner Operators• What do we already do well

Fast pay No forced dispatchDriver tools Driver lounge

• What else could make a difference?– How can we: “Make Ben’s Day”?



Make Ben’s Day: The Life of a Truck Driver

Over the road truck drivers are away from home most of the month, with only 2-4 days spent at home.

Despite the advances of automation, over the road truck drivers can feel disconnected from family and friends.

Like most of us, over the road truck drivers do this job to provide for their families and create the life they want.

So what matters to this important internal customer?



Questions to Consider…

What are the biggest barriers we face in providing “Remarkable” service?

How can we “make Ben’s Day”?



Critical Areas5 Star Customer Service (Jodi Penn)Brokerage – How do we make it better? (Dick Davis)Capacity/Utilization (John McGahee)Regulatory Compliance (Randall Vernon)International/Warehousing (Tricia Reynolds / Chris Sasser)