“when liveperson shifted our messaging a few months ago ... · using grovo’s microlearning...
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(212) 924-2579 [email protected] to learn more? Contact us at:
“When LivePerson shifted our messaging a few months ago, it was imperative that we get our entire field organization up to speed. Grovo’s training tools have been an extremely valuable resource in that effort and continue to be a big part of employees’ learning and development. It’s the best training tool I have ever used!”
Brad BernsteinHead of Sales - North America, LivePerson
Case Study
(212) 924-2579 [email protected] to learn more? Contact us at:
SolutionMicrolearningUsing Grovo’s microlearning method, LivePerson transformed its sales training into 2-minute videos, which match the consumption style of 21st century learners. They combined their own content with microlearning video lessons from Grovo’s library to create customized learning tracks covering company basics, sales competencies, and negotiation techniques.
Instructor-Led TrainingTrainers supplemented the online material with a series of in-person sessions, managed on Grovo’s platform. The software gathers detailed metrics on learner performance, which LivePerson makes visible across the sales team and analyzes for user engagement, performance with learned material, and a number of other specific viewpoints.
Account ManagementLivePerson’s dedicated Grovo account manager and client success manager worked closely with the LivePerson team to roll out training to 385 sales representatives. Grovo continues to work with LivePerson to manage the learning program.
ChallengeIn 2014, LivePerson needed to find an experienced L&D partner to improve the sales team’s onboard-ing process. Looking for an innovative approach that would spur a company-wide engagement with training, they turned to Grovo to help create and deliver the solution.
Results• Onboarding decreased from 9 to 3.5 months and sales close rates have increased among new hires.
• Point-of-need microlearning has become an integral part of the company’s operational protocol.
• Program will be rolled out across the entire sales organization.
• Grovo is commissioned to develop full earth model for each position’s skills highly visible.
About LivePersonLivePerson is a New York City company that offers a cloud-based platform technology enabling businesses to connect in real-time with their customers via chat, voice, and content delivery through websites, social media, and mobile device.
IndustryTechnology
www.liveperson.com
Case Study