aon best employers - hong kong 2015 country report sample
TRANSCRIPT
Prepared by AonPerformance, Reward & Talent
Best Employers – Hong Kong 2015Country Report
November 2015• Please note that the slides here represent a few highlights taken from the Country Report• If you wish to receive the full country report, please submit your details on the submission form at the end of this deck.
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The Country Report provides a deep-dive into our observations, supporting practices and outcome on the Best Employers construct in Hong Kong.
We hope you continue successfully on this journey.
Best Employers Program in Asia Pacific
15 Years of Best Employers Data Insights and Best Practices
Our 15 years of Best Employers studies in Asia, backed with engagement research of over 6,400 global organisations including 2,300 in the region, covering 800,000 employee’s opinions support the striking evidence: Having a high level of Employee Engagement, a Compelling Employer Brand, Effective Leadership and a High Performance Culture translates into a committed and productive workforce that delivers stronger business results.
Through our research, we know that high employee engagement not only delivers greater shareholder value, but it also reduces staff turnover and improves customer satisfaction.
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Best Employers - Asia Pacific
The Best Employers program is conducted in 12 markets:
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Singapore
Taiwan
Thailand
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What Constitutes a Best Employer ?
High Employee Engagement
Say: The employees consistently speak positively about the organisation to co-workers, potential employees and customers
Stay: The employees have an intense desire to be a member of the organisation
Strive: The employees exert extra effort and engage in work that contributes to business success
Compelling Employer Brand
Reputation: The organisation is well-known and has a good reputation in the market, especially for those target groups which are critical for the organisation’s business success
Internal Brand: Employees are proud to be part of the organisation, and can explain what makes working here different from other organisations
Credibility: Employees believe that the organisation delivers on its promises it makes to employees
Effective Leadership
Future Vision: Leaders show clear and compelling future vision to the members of the organisation
Valuing People: Employees experience that leaders are appropriately visible and accessible; treat them as organisation’s most valued asset
Business Excellence: Employees trust their senior leaders to be open and honest; and believe they make good business decisions to drive the organisation to success
High Performance Culture
Accountability & Trust: Managers set clear goals and expectations, and employees know how they can best contribute to realise their business strategy
Reward: Rewards and recognition for high performance are clearly understood and transparent to employees
Growth: The organisation prepares for future challenges by offering interesting careers for high potential employees and learning opportunities for all employees
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Critical People Challenges – Hong Kong 2015
People risks likely to impact your business
Degree of impact ofthe people risks
30% 40% 50% 60% 70% 80% 90%30%
40%
50%
60%
70%
80%
90%
Medium
High
Likely Certain
Inability to Retain
Employee
Poor availability and selection of talent in external
labor market
Inadequate leadership
pipelineRising
SalariesInability to
Attract Talent
Critical Skills Shortage
Inadequate capability of
current leaders
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Best Employers Summary – Hong Kong 2015
High Employee Engagement Compelling Employer Brand
83% 87%
57% 63%
Effective Leadership High Performance Culture
85% 84%
61% 57%
Market Average Best Employers
Best Employers filled 52% more openings internally compared to market level
Best Employers have 20% lower attrition
Best Employers achieve 127% higher income than market average
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High Employee Engagement – Hong Kong 2015
83%
81%
84%
57%
54%
58%
SAY: The employees consistently speak positively about the organisation to co-workers, potential employees and customers
STAY: The employees have an intense desire to be a member of the organisation
STRIVE: The employees exert extra effort and engage in work that contributes to business success
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Employee Engagement index
2003 2007 2011 2015
83%
79%76%
77%
84%
85%83%
63%
53%
52%55%
55%
54%
57%
Favourable engagement scores overthe last 15 years
Market Average Best Employers
Best Employersengagement score
at 83%is significantly higher than market average
at 57%
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Compelling Employer Brand – Hong Kong 2015
More Than Half of the Employees Surveyed Said that They Were Likely to Recommend Their Organisation to a Friend Seeking Employment
85%
86%
86%
60%
64%
62%
REPUTATION: The organisation is well-known and has a good reputation in the market
INTERNAL BRAND: Employees are proud to be part of the organisation, and can explain what makes working here different from other organisations
CREDIBILITY: Employees believe that the organisations delivers on its promises it makes to employees
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Employer Brand index
Best Employers
employer brand index
at 87%is significantly higher than market average
at 63%
Market Average Best Employers
Net Pro-
moterScore
Promoter Passive Detractor
76% 82%
12%6%
37%
56%
25% 20%
Net promoter score 2015The NPS gap between Best Employers and the market average has widened by 5% over the 2013 results
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Effective Leadership – Hi-Potential Program Effectiveness – Hong Kong 2015
Market Average Best Employers
Percentage of high potentials who are removed from the high potential list
Engagement levels of high potentials
Retention rate of high potentials
Number of lateral movement of high potentials across function, business, or geography
Performance ratings of high potentials
Promotion of high potentials
56%
13% 25%
38% 50%
56% 75%
38% 75%
38% 50%
75%
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The Gap Between Rhetoric and Reality – Walking the Talk in Hong Kong
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In 75% firms, HR see training, tools and resources
are provided to people managers
But only 56% ofpeople managers feel they are
fully productive.
Leaders say “our employees are our greatest asset”.
But only 55%general employees believe
their seniorleaders treat them as their organisation’s most valued
asset.
Career opportunities is a key engagement driver in
Hong Kong.
But only 44% ofemployees think they have
good career opportunities at their organisation.
69% of organisations said that they have a clearly
defined employer brand.
But only 19% have complete alignment between the CEO and HR definition
of their employer brand.
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The Best Employers Program
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Contact Information
To order the full Best Employers - Hong Kong 2015 Country Report, please click here
To participate in Aon Best Employers - Asia Pacific 2016, please contact
Fritz Yeung
Project Manager
Best Employers – Hong Kong
Gitansh Malik
Regional Project Manager
Best Employers – Asia
Aon Hewitt Asia
@Aon HewittAsia
Aon Hewitt
Join us on a Journey to Becoming a Best Employer 2016