7/24/2019 AP Error Message Opening Voucher Panel

1/2

This Error message is given when opening vouchers in the AP Module from Psoft:

Go > Administer Procurement > Enter Voucher Information >

In order to fix this, user needs to clear their PeopleSoft Cache, see email Hardeep to clear

cache correctly on Citrix Application:

Hi

he cache clearin! Citrix tool does not al"ays succeed# Here is a lon!er procedure that you

can try if cache related pro$lems do not !o off after clearin! cache throu!h the tool:

%# &o! into 'A and out of Prod (assumin! the pro$lem is in Prod)

*# +rom 'A, !o to Edit>preferences>confi!uration

-# Go to the Common ta$

.# here you should see somethin! li/e 0:1PS1CACHE123SE45A6E2

7# 4eplace 23SE45A6E2 "ith your operator I8# So for me, it "ill loo/ li/e0:1PS1CACHE1HSI5GH%

9# Clic/ on Pur!e cache directories

# If you see E4PP408 listed, the cache clearin! "as not successful# Select E4PP408 and

clic/ delete#

;# Close the "indo"s, $ut do not lo! out of 'A# &o! into Prod and then lo! out of 'A#

7/24/2019 AP Error Message Opening Voucher Panel

2/2