apartment insight november|december 2009

Be Someone’s Hero...Deliver Outstanding Customer ServiceHow great customer service leads to great results

702.737.91003035 Westwood Drive • Las Vegas, NV 89109

www.actiontowing.net

24/7...TOWING,INC.

Ask yourself this question. Is the task of keeping your property clean and free of illegally parked vehicles becoming a problem for you? Then we have your solution.

SERVICES WE PROVIDE COST TO YOU1. Property Monitoring *FREE*2. Warning Signs *FREE*3. Violation Stickers *FREE* Total Cost to You *FREE* Call our office today and ask to speak to Bobby Howell or email him at [email protected] to tackle your problem with our solution.

Family owned and operated. Serving Las Vegas for 22 years.

Attention Apartment Managers

3www.snmaonline.org

NOVEMBER DECEMBER 2009

INSIGHTThis Issue

SNMA 2009 Board of DirectorsPresidentBret Holmes ...................... 702.699.9261Advanced Management Group

President ElectPaula Lane ......................... 702.362.6444Pinnacle AMS West

Vice PresidentDebra Peterson ................. 702.255.3700For Rent Media Solutions

DirectorFrancie Stocking ............... 702.368.4217Western Risk Insurance

DirectorDebi O’Keefe .................... 702.436.9293Prime Group

DirectorBrandi Cooley ................... 702.320.8500RW Selby

DirectorRhonda Sikes ..................... 702.438.7678Avion at Sunrise Mtn.

DirectorDana Murrah ..................... 702.395.1523Apartment Management Consultants

DirectorJohn Sigman ..................... 702.939.1494Las Vegas Apartment Guide

DirectorMaria Avellana .................. 702.227.0444Stout Management Company

Bowling CommitteeJohn Sigman, Board Liason 939-1494Las Vegas Apartment Guide [email protected]

SNMA - Apartment Insight (Magazine)John Sigman, Board Liason 939-1494Las Vegas Apartment Guide [email protected] Schreiner, Chair 939-1494Las Vegas Apartment Guide [email protected]

Community Outreach CommitteeRhonda Sikes, Board Liason 438-7678Avion at Sunrise Mountain [email protected] Pendleton, Chair 255-3700For Rent Media Solutions [email protected]

Dinner Meeting CommitteeTeresa Jackson, Board Liason 940-5120Clark County Collection Service [email protected] Hinojos, Chair 939-1494Las Vegas Apartment Guide [email protected]

Education Committee [email protected] O’Keefe, Board Liason 436-9293Prime Group [email protected] Murrah, Board Liason 395-1523AMC, LLC [email protected] Loftus, Chair 917-5746HD Supply [email protected]

Golf CommitteeRob Grocutt, Board Liason 895-8887Sherwin Williams [email protected] DeTagle, Chair 939-1494Las Vegas Apartment Guide [email protected]

Legislative CommitteeBarbara Kirk, Board Liason 436-2048Camden Residential Management [email protected] A. Karsaz, Board Liason 952-9227Karsaz & Associates [email protected]

Maintenance Mania/Membership PicnicPaula Lane, Board Liason 362-6444Pinnacle American Management [email protected] Gill, Chair 702.362.6444Pinnacle AMS West [email protected]

Market Trends CommitteePaula Lane, Board Liason 362-6444Pinnacle American Management [email protected] Bauman, Chair 368-4217Western Risk Insurance [email protected]

Membership/IROC CommitteeFrancie Stocking, Board Liason 368-4217Western Risk Insurance [email protected]

Poker CommitteeAmanda Hahn, Board Liason 671-6000Signature Management Company [email protected] Buksa, Chair 798-4511Apartment Finder [email protected]

Public Relations CommitteeBrandi Cooley, Board Liason 320-8500RW Selby [email protected]

Vendor Guide CommitteeFrancie Stocking, Board Liason 368-4217Western Risk Insurance [email protected] Peterson, Board Liason 702.255.3700For Rent Media Solutions [email protected]

Year End Event/AwardsRellie Greensfelder, Board Liason 371-2365Frazee Paint & Wallcovering [email protected]

For information regarding the SNMA website, articles which appear on the website and advertising on the website please contact Michael Fazio at 702.436.7662.

SNMA 2009 COMMITTEE ROSTER

TreasurerDoug Sartain ..................... 702.873.5995Certified Fire Protection

SecretaryBarbara Kirk ....................... 702.436.2048Camden Property Trust

Past PresidentAmanda Hahn ................... 702.671.6000Signature Management Company

DirectorTeresa Jackson .................. 702.940.5120Clark County Collection Service

DirectorRob Groucutt .................... 702.895.8887Sherwin Williams

DirectorChris Karsaz ....................... 702.952.9227Karsaz & Associates

DirectorDonna Gill ......................... 702.362.6444Pinnacle AMS West

DirectorRellie Greensfelder ........... 702.371.2365Frazee Paint & Wallcovering

DirectorMisty Justice ...................... 702.798.8955Alliance Residential Company

News & Updates 5 President’s Message

7 A Note to the SNMA Membership

8 Coming Together

9 Train Your Brain!

16 Spotlight on Platinum Sponsors

17 Bowling Tournament Recap

19 2009 Calendar of Events

21 2009 Maintenance Mania Results

25 Clark County Fire Department Barbeque Grill Safety

26 Products & Services Guide

Feature Articles 10 Don’t Replace!

12 Buying Your Brand

18 Deliver Service and You’ll Deliver Results

22 Bigger Profits with “No Risk”

4 www.snmaonline.org


WHO WE AREThe Southern Nevada Multi-Housing Association (SNMA) is a non-profit

organization who provides the local multi-housing industry with legislative support, education and community outreach to benefit our membership and

the community.

WHY WE EXISTThe Southern Nevada Multi-Housing Association exists to support the multi-

housing industry and professionals with proactive legislative efforts and by promoting career development through educational and networking

opportunities. The SNMA also strives to promote the highest level of professionalism with established standards and practices throughout every

segment of the multi-family industry, including management, marketing, maintenance and suppliers.

Legislative updates & representation

Frequent networking opportunities

Innovative education programs

Business & career referrals

Advertising & sponsorship opportunities

Bimonthly magazine – “Apartment Insight”

Website: www.snmaonline.org

Forms & Landlord/Tenant Law Books

Legal Information & Updates

Support staff with industry experience....

10 Reasons to be a Member

Southern Nevada Multi-Housing Association2775 South Rainbow Boulevard, Suite #101-C, Las Vegas, NV 89146

T: 702-436-7662 • F: 702-446-8445Email: [email protected] • Web Site: snmaonline.org

Executive Director: Michael Fazio, [email protected] Assistant: Aysha Park, [email protected]

Apartment Insight is published by the Southern Nevada Multi-Housing Association.

Apartment Insight is the official trade publication of the Southern Nevada Multi-Housing Association, a professional association of multi-housing professionals and industry partners.

The materials contained in this publication are general in nature; the applicability to one’s particular situation should be reviewed with a professional who has all the facts pertaining to the situa-tion being considered. The publisher disclaims any liability for published articles.

Advertising Policy: Southern Nevada Multi-Housing Association accepts no responsibility for unsolicited materials. Advertisements contained in this magazine do not constitute endorsement. With the exception of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its officers and Board of Directors, not to endorse any products or services.

Magazine Committee:Chris Schreiner

Committee Chair/Editor

Allison WilliamsFront Cover Art

John SigmanBoard Representative

Photos courtesy of Michael Fazio (SNMA)

For Advertising Information, Contact:

800.639.0465

Platinum Sponsors:For Rent Media SolutionsCertified Fire ProtectionWestern Risk Insurance

The Bentley Group

Sherwin Williams Paint and FloorcoveringCox Communications

Silver Lands Inc.

SNMA welcomes our newest members!

New Vendors:Integrated Landscape ManagementRenu Casual FurnitureSterling Grant & Associates, LLC

New Properties/Mgmt Groups:Montego BaySafari Apartments

5www.snmaonline.org


W hat a great year this has been for the SNMA.

There have been so many new developments

and changes, time has just fl own by. It is hard

to believe the year is almost over. It has gone by

much too fast! I am also a little saddened by knowing my tenure

as President is coming to an end.

This has been one of the most re-

warding things I have done in my

property management career.

I am so proud to know that over

the past year we have accom-

plished many of the goals we set

out for the association. We have

brought everything in house by

employing Michael Fazio and

Aysha Park. They have done a

great job and are working hard for all of our members in many

different capacities. We have increased membership in a down

economy. That is amazing and speaks volumes to the job the

board has done this year. We had many successes during this

year’s legislative session as well. The legislative committee man-

aged to defeat a number of bills that would have made our jobs

harder and cost our owners a substantial amount of money. Big

kudos to the legislative committee! Our education committee

put together a lot of great sessions this year as well and next

year looks to be even better.

As this issue goes to press we are preparing for the 3rd an-

nual Jewel Awards. It is shaping up to be a great event. We

look forward to the who’s who of the apartment management

industry to show up and support all the nominees and make

this our best event yet.

I am really looking forward to

2010 as this year winds down.

Not only because I want to put the

economic turmoil of 2009 behind

us, but because the SNMA is really

heading in the right direction. We

have had great feedback on many

things we did in 2009, and will be

sure to apply the lessons learned

to make the SNMA that much bet-

ter in 2010!! I am very confi dent

that our incoming President, Paula Lane, will put her own

special touch on the SNMA and take us to the next level.

I want to send out a special thanks to everyone who supported

the SNMA in 2009. Without the support of all our Platinum

sponsors and everyone who sponsored SNMA sanctioned

events, things would not have been as great as they were. I

look forward to seeing everyone again in 2010!!!

Final Message of 2009

By Bret Holmes

President’s Message

We have had great feedback on

many things we did in 2009, and

will be sure to apply the lessons

learned to make the SNMA that

much better in 2010!!

7www.snmaonline.org


“A Full Service Fire Protection Company”Sales • Service • Recharging

24 HOURSERVICE

Service Work Done on Location

Fire Extinguisher Sales/Service

Fire Extinguisher Cabinets

Fire Alarm Inspection/Repair

Fire Hydrant Inspection/Repair

Fire Sprinkler Installation

Fire Sprinkler Inspection/Repair

Fire Hose/Adapter Sales

DOT Hydrotesting/High Pressure

CO2 Refi lling

Fire Extinguishers

Fire Sprinklers

Fire Hydrants

NEVADA CONTRACTOR

LIC. # 035621

CERTIFIED FIRE PROTECTION

873-59953400 West Desert Inn, Suite 20 • Las Vegas, Nevada 89102 • www.certifi edfi repro.com

FreeEstimates

SNMA Membership,

Since I took over as Chair of the magazine committee, I have worked hard to elevate the level of the magazine to enhance its appearance and ensure it’s fi lled with a good mix of fun looks-back at events and good, current content with information that is helpful to the mem-bership. I think we have succeeded, as APARTMENT INSIGHT continues to improve and regularly offers the readers plenty of great information, keeping everyone in the loop on the SNMA past, present and future.

Because so many things are now handled in-house with our Executive Director and Executive Assistant, I feel it will be more effi cient to have the bulk of the magazine handled by that team, who is already doing

great work with the website. As the point of contact to all other committees, Michael will have the best insight and knowledge of the goings-on within SNMA and therefore, this will be my last issue as Committee Chair and editor of APARTMENT INSIGHT. I hope to continue contributing to it personally as well as fi nding good content to submit and it has been my pleasure to work on this project for SNMA. Thank you all for your valuable contributions to the magazine and please keep doing so. It’s a great resource to have at our disposal! It has been a privilege working on this for you and I thank you for the opportunity.

Sincerely,

Chris Schreiner



August 25th Networking MixerSponsored by Clark County Collection Service


The audience was treated to a night of comedy, music and co-medic music as members of SNMA showed their talents for the fi rst ever “SNMA’s Got Talent” competition. An American Idolesque panel of judges watched each performance and

weighed in with a score ranging from 1–10.

Al Miranda of Avion at Sunrise Mountain played drums

Ashley Ferguson, Nancy Rodriguez, Lena Ruckman of Clark County Collection Service lip synced to “Scrubs” by TLC

Julie Fick of Pinnacle performed a song by Faith Hill

Rob Watson and Troy Perkins of The Boulders at Lone Mountain (Pinnacle) did a “Top 10 Things You Want to Say to Residents” comedy sketch

Wesley Jackson and Isaiah Jackson of Wynn Palms (Pinnacle) performed an original piece with guitars and vocals

Chris Schreiner of Apartment Guide performed a song

The “Randy Jackson” of the evening was Constable Bobby G, “Paula Abdul” was Stephanie Kirby of the Susan G. Komen Foundation and “Simon Cowell” was Chet Buchanan of 98.5 KLUC’s Morning Zoo.

Winners were:1st Place—Chris Schreiner of The Apartment Guide won $500 (receiving a “better-than-perfect” score).

2nd Place—Julie Fick of Pinnacle won $250 (receiving a perfect score of all 10’s from the judges).

3rd Place—Ashley Ferguson, Nancy Rodriguez, and Lena Ruckman of Clark County Collection Service won $100 to split between them.

9www.snmaonline.org


Getting Lucky With SNMA

P roceeds from sales for the 50/50 raffl e went to benefi t the Susan G. Komen Foundation. The cash winner was Amy Hjerpe of Pinnacle, who took home $164.

The mixer sponsor also raffl ed prizes that went to:

Jodie Bell (Advanced Management Group) won a DVD

Chet Buchanan (The Morning Zoo) won Guitar Hero and DONATED it to his toy drive

Tysen Bodewig (Empire Painting) won chocolates and later gave them to his lovely wife

Troy Perkins (Boulders at Lone Mountain) won a picture frame

Come try your luck at the next SNMA networking event!

Train YourBrain!

If you are interested in taking any of the courses or being on the Education Committee, please contact [email protected].

3 hour Leasing Classes: $35 members, $70 non-members (Education pass can be used)

Maintenance classes are free, unless there are actual costs for certification or materials, which will be conveyed prior to the class.

Legal Classes: $35 members, $70 non-members (Education pass can be used)

Education Pass: $199 for 8 classes and $249 for 10 classes

You must register for each class at least 48 hours in advance in order to be able to use your Education Pass for the class; this is required to obtain an accurate head count for our educators.

2009 Education CalendarDate Event Time Location Speaker/Host

December 10 MANAGEMENT/LEASING: Resident Retention 9–12 Angel Park Debi O’Keefe

*Material and certification costs may apply**Full Day Class, Includes Continental Breakfast and Box Lunch; $59 Members, $99 Non-Members***Special Education Pricing; $19 Members, $39 Non-Members

Education Platinum Sponsor Opportunity

Available!

Pri

cing

:



W ith potential savings of

up to 75% over the cost of

replacement, refinishing

makes good sense. Whether

the economy is good or bad, saving money

is always a good thing. As surface refi nish-

ing is done on site and in just a day, apart-

ment owners and property managers can

also appreciate the limited intrusion on

tenants when their bathtubs or countertops

are refi nished. In between tenants, with

an empty unit is also an excellent time for

refi nishing and is best done after painting

and carpet repairs.

Is there a difference between refi nishing,

resurfacing, and reglazing? No, they all refer

to the process of restoring, or upgrading

the existing porcelain, tile, fi berglass, or

laminate surface to like-new. A professional

refi nisher can change colors, repair porce-

lain chips, fi x fi berglass cracks, and make

knife cuts and burn marks disappear from

laminate and even Corian® countertops.

All surface refinishing, however, is not

the same and cheaper isn’t always better.

Like any maintenance “quick fi xes,” you

often wind up paying more when the fi rst

attempt fails.

Should you spend $200 or $300 to refi nish a

bathtub? You have to do the math. Spending

$200 twice over a 12-month period because

the tub peeled costs a lot more than having

it done right the fi rst time for $300. In ad-

dition, if the new fi nish failed once, it will

likely do so again.

Should you hire a refi nisher who uses hy-

drofl uoric acid to etch the bathtub? While

“acid-etching” porcelain is a common prac-

tice, your biggest concern will be whether

the acid is properly neutralized before it is

rinsed down the drain. If not properly neu-

tralized, acid can cause damage to plumb-

ing. Hydrofl uoric acid is also dangerous to

handle. If that’s the process the refi nisher

uses, make sure they are covered by their

own Workman’s Compensation policy.

An alternative to acid etching is the use of

a bonding agent, which has proven to be

more reliable and offer greater durability

and longevity to the bathtub refi nishing

process. The best bonding agents create a

molecular bond between the old and new

surfaces. Unlike hydrofl uoric acid, bonding

agents can and should be used on fi ber-

Don’t Replace!Refi nish Bathtubs, Tile, Vanities and Countertopsfor a Fraction of the Cost!

Replacing bathtubs, tile surrounds, vanities, and countertops is costly, messy, and time

consuming. No apartment or property manager wants to deal with that combination. The cost

saving solution to damaged and dated bathtubs, vanities and kitchen countertops is to have

the existing surfaces refinished.

11www.snmaonline.org


glass, acrylic, cultured marble, and laminate surfaces to ensure

the new coating will stick.

What’s a realistic warranty? A fi ve-year written warranty is fairly

standard, and in most instances, if the refi nished tub surface is go-

ing to fail, it will do so in less than a year. Remember, a warranty is

only as good as the contractor giving the warranty. Be sure to check

out the strength and reputation of the contractor!

Upgraded countertops can really add the WOW factor to an apart-

ment kitchen. New stone-look fi nishes can provide the updated

appearance of stone at a fraction of the cost. And, if damaged, a

professional refi nisher can repair the countertop. Best of all, apart-

ment units with this upgrade are showing better, resulting in faster

and higher monthly rates.

Quality refi nishing is a craft that requires the proper materials, ex-

tensive training, and experience to provide consistent, high quality

results… and high quality results will save money in the long run.

To compare refi nishing companies, ask questions:

Is the company licensed and insured?

Are they covered under their own Worker’s Comp policy?

Do they offer a written warranty?

Do they offer volume/commercial discounts?

Will they do a sample tub or countertop for you to examine?

Do they provide free estimates and explanations of their

services?

How long has the company been in business?

Are they members of your apartment association?

Are they members of the Better Business Bureau?

Also, ask for references and read the reviews on the company

website.

Refi nishing vs. replacement saves you time and money, and using

the right refi nisher will save you the hassle and cost of callbacks. A

quality refi nisher is one who makes your project a priority and has

the capacity to respond quickly to help reduce downtime allowing

you to get your apartment rent ready quickly.

You already know that surface refi nishing can save money. The key

is hiring a professional refi nisher who will also save you headaches

by providing you with both quality and value.

Miracle Method is the largest bath and kitchen refinishing company in the country. With over 120 domestic and international franchises, they specialize in repairing and restoring all types of tubs, ceramic tile, and countertops.



As we’ve also discussed in the past, your advertising is an invest-ment. We always hear about “the cost of doing business.” Costs

buy you products and services. Investments potentially make you money and are verifi -able and able to be tracked.

Marketing at its core, determines who your customer is and why. Marketing is the re-

search into demographics, trends and stats that lead you to know your customer better, or to help you establish who you want your customer to be and the level of your brand. Advertising is how you convey your market-ing message, to those potential customers. Advertising is usage of the media to get you exposure, build your brand, raise aware-ness and to inform. In short, advertising is exposure and visibility.

So what is it worth to you to have your “brand” recognized and visible? There are different forms of advertising that serve different func-tions. Some advertising is basically in place to introduce you to the consumer and make them aware of your product/service. Some advertising is about positioning your brand (i.e. offering the best product/service.) But advertising is always one thing, an invitation to do business. You are inviting prospective customers to buy your brand and to subscribe to your philosophies. By extension, your cus-tomers become part of your brand. They are the backbone of it and they are the channels through which your message continually gets carried, good or bad.

Your advertising message should always have the power to persuade, as after all, ad-vertising IS persuasion. That doesn’t mean it should be untrue. The most basic function is to inform the consumer. How you impart that information is important. Your advertising should also focus on your unique features. Consider a unique selling proposition (USP) that makes you different than your com-petitors. Then, sell it! What is the problem for your consumer and how will you solve it? The easiest way to determine this is to ask your current residents when they renew with you, or upon their move in. Ask them, “Why did you rent with us?” That is invaluable informa-tion and part of what your advertising should focus on. What is your “wow?”

If you wish to compete, you must be willing to invest in that competition. Your competi-tors are using various forms of advertising, so how are you competing and what is your goal? You must consider the fact that you must at least have a basic presence, providing your information to your target consumer in the best media and in the best locations for that media to be seen. Beyond that initial presence, it’s up to you to deter-mine where you want yourself positioned. Consider your initial advertising investment as “the cost of doing business” and then from there, the cost of excelling within your business which is where you want to posi-tion your brand. Obviously, the companies who spend more on effective advertising, reap the most benefi ts and have the most consumers. This is why air time during the Super Bowl is just about the most expensive. Consider it a necessary “evil” if you will, but it is necessary. Everyone knows Ford,

By Chris Schreiner, Account Executive, The Apartment Guide

As this issue goes to press, you are likely deep into your budgets for 2010. As we’ve dis-

cussed in the past, your advertising is generally a major part of your operating budget.

If not, it should be. There’s no denying that marketing and advertising are expensive

when looked at as a line item cost.

Buying Your Brand



Coca-Cola, Crest, etc. They still advertise, strongly and regularly. Why? To inform people what they are offering and to propel their brand higher than their competitors.

Customers will not call or visit your property if they are unaware of your message. Referrals are strong and can be effective, but consider that the message being spread is out of your control. With advertising, you control the message. So you must consider in your budget, a few things. You must look at your presence in the market to ensure your message is out there and you’re in the game. Without advertising, you’re not even near the playing fi eld. Matching others in the market, especially your competitors, is fundamental. You must then decide how you will position yourself within that market and what that position is worth to you. Again, it comes down to the type of media you are using, the reach of your message through that media and who that media reaches and how.

We all want to save money and we all want to meet or beat our budgets. This is possible to do if you project your needs correctly, maintaining a strong, highly visible campaign and knowing that must be in place to effectively run your business. However, when it comes to positioning, do not underestimate the cost of “being the best”, or at least creating the perception in the market, that you are the best. Cutting your advertising is cutting your potential for greater success. Bare bones advertising will provide you with a bare bones response and advertising in the wrong media or to the wrong consumer is like throwing wads of cash out the window

while driving down the freeway. Again, your investment in the right advertising can have a tremendous effect on your NOI through higher occupancies. It truly does not matter that the cost is up front, if you’re earning back your initial investment and making money in addition. You must decide what kind of return is worth it to you. Advertising is just about the only measurable investment that directly impacts your bottom line and it is in terms of income, not expense. If you want to effectively advertise, you must change your perceptions this way.

So, as you work on your 2010 budgets, keep all this in mind. Ask yourself, do I have a presence? How strong is that presence? What perceptions am I creating for the consumer and where am I po-sitioning myself and my brand in their minds? Am I willing to invest in my brand and my business to make it successful? There are multitudes of options out there, different media and sources. You must consider carefully who you partner with and what that partnership can bring to your business. What can they do for me? I can solve the renter’s problems because of A, B and C. Now what is YOUR problem that advertising will solve? Who you choose to solve that for you is vital. It’s not just “what do I get for the money I spend?” It is also about the potential. Remember, advertising is an invitation to do business. It begins the process, but it will not “sell” your product/service, but merely open the door. You must determine how big of a door you want and how wide open you want it. Higher occupancy, more income and happy owners are all within reach, if you are making the right investment.

When You ThinkCommercial Property,

Think...

Apartment • Condo-Conversions • Builders Risk • Workers Compensation • Fidelity • Local Claim Service

COMPETITIVE PRICING AND SAME-DAY QUOTES AVAILABLETo review your current policy coverage call us today 866-604-3800

or email: [email protected]

Now Serving the Southwest: Nevada • Arizona • California • Utah

3140 S. Rainbow Blvd., Suite 400 • Las Vegas, NV 89146(702) 368-4217 • (702) 368-4129 fax • www.westernrisk.com



S ince its founding by Henry Sherwin and Edward Wil-liams in 1866, The Sherwin-Williams Company has not only grown to be the largest producer of paints and coatings in the United States, but is among the largest

producers in the world.

For more than 135 years, we have been determined to lead our industry, to manufacture and market innovative products of superior quality, to operate a safe, clean and friendly workplace, to observe the highest ethical standards in business conduct and to reward our investors.

The pursuit of excellence is a commitment, not an achievement. This commitment is a vital part of the Sherwin-Williams culture. It is a pledge that joins every Sherwin-Williams employee together in service to our custom-ers and shareholders.

The Center of Excellence, which opened in the spring 2004, is a living archive in support

of excellence—paying tribute to our past, showcasing the present and providing inspiration for the future.

S ilver Lands Inc. is a family owned and oper-ated business that has been servicing the greater Las Vegas area since 1981. We strive for excellence in all that we do from the

smallest residential maintenance account to our largest 500 unit commercial account. Every job is taken with great pride, attention to detail, and above all else meeting our customer’s needs.

AccountabilityWith Silver Lands Inc. you never have to worry about a job being incomplete or hearing an excuse for something not being done properly. We have the resources and the manpower for any job.

FlexibilityIf you have a special request or a last minute item that needs to be taken care of, Silver Lands Inc. will be there to provide

you with that service. We will work with your needs and schedule.

DependabilityWith Silver Lands Inc., you will always get an instant response to any problem. Silver Lands Inc. will respond to any concern you have seven days a week, 24 hours a day.

2901 S Highland Dr # 15ALas Vegas, NV 89109-1055

Local Phone: (702) 459-3192Local Fax: (702) 459-4372

Toll Free Phone (877) 455-3192Toll Free Phone (877) 459-4372

www.silverlandsinc.com

Henry Sherwin and Edward Williams



Bowling Tournament Recap



L ike any good customer today, I went online and poured through all of my phone choices available with my chosen carrier beforehand, deciding upon the one I thought was the best deal with the options I needed. The experience that followed at the store with my salesperson, Zak, was nothing less than delightful. It really got

me thinking about the importance of customer service in our industry, and how critical it is now more than ever to build a relationship with the prospect to ensure his or her comfort with the very personal decision to rent this new home, this new place to build a life. How we treat our prospects determines our likeability, and as a result, our “lease-ability.”

When I was in the store and my number was called, Zak greeted me warmly, giv-ing me a genuine smile that instantly set me at ease as we exchanged introductions. I immediately felt he was someone who could help me based on his approachability and willingness to assist, because I had been in cell phone stores before where the salesperson seemed entirely focused on their sales goals or too busy or distracted to help me. Not Zak. He was eager and friendly from the start. It’s the same in our business. When someone is coming to see an apartment for the fi rst time, the greeting you give your prospect sets the tone for the entire visit. I can’t tell you how many community lobbies I have walked into where a greeting was delayed, fake, or unfriendly. Those greetings do not help create faith in a leasing consultant; they simply make a prospect feel unwelcome, which makes them less likely to lease an apartment if they don’t feel comfortable from the beginning.

When Zak asked how he could help me, I told him specifi cally what I was looking for, informed him of my research online and told him I had narrowed it down to a few op-tions on which I hoped to get some feedback. Because I was adding a line with them due to another phone I had for a client (testing their service at home before porting my main number), I had concerns about a shared plan that would meet my requirements for both lines. This reminded me that back at our communities, we need to keep in mind that our prospects are more educated than ever before, researching us online and fi nding out about us beforehand. When you meet them in person, your conversations have to add value to what they have already learned and clarify any questions they might have. You then want to draw them out and engage them during the qualifying and leasing pro-cess, in order to guide the tour appropriately to ensure you show them exactly what they are looking for, based on what they’ve told you. The key is to listen effectively and be an expert communicator.

Zak was phenomenal at explaining how things worked, pointing out critical dif-ferences, and giving his opinion on phone performance, all while making it very com-fortable for me to ask questions. He used encouraging phrases such as, “Awesome.”

Deliver Serviceand You’ll

Deliver ResultsBy Valerie M. Sargent

I recently decided to jump on the bandwagon of addicts everywhere when the contract for my

call dropping, battery dwindling, no-coverage-at-home cell phone finally expired. That’s right,

it was time for me to (gasping inwardly) become a BlackBerry owner. What would become of

me with so much technology at my fingertips? Would it indeed become my “crack”berry?



“For sure.” “No problem.” Youthfully affi rmative language that let me know everything would be taken care of as I needed. Zak didn’t have to “close” me—I closed myself once he showed me exactly what I needed and made sure I was content with my choice. That’s how a true sales process works, when you listen to the customer and deliver precisely what is wanted and needed.

When prospects present you with qualities they are looking for in a new home, your positive affi rmation of their needs gives them confi -dence in you as a leasing consultant. When you then remember those things onsite and point out solutions that matter to your customers, this is paramount to you getting the lease. Show them what they need, as well as the things you surprise them with by showcasing important features they might want based on things mentioned throughout the visit. Prospects know when you have truly cared and listened to them enough to fi gure out what they might like before they even realize it themselves. By showing them specifi cally what they are looking for and listening to their concerns, you create op-portunities for the prospects to close the deal themselves, making the entire leasing process easier for everyone.

Zak not only helped me get the right BlackBerry, he made sure the deal I found online was honored, and he upgraded my current cli-ent phone. Since I was adding a line, he assessed my usage on the fi rst phone, determined how I would be using each one, and found a calling plan for both that ended up saving me money. I now had far more service and accessibility for much less money. Then, despite other customers waiting in the store to be called upon, he helped me convert my numbers from my other phones, set up my email ac-counts and gave me some basic lessons on how to work my new little “CrackBerry” since I was apprehensive. I never felt he was rushed or that he wasn’t completely dedicated to our sales interaction. By the time all was said and done, I was educated enough that I could walk out of there and confi dently know what I was doing in a basic way. Zak was my hero.

You have the opportunity to be someone’s hero every day when they come to see you about a new apartment. Taking the time to make someone feel instantly welcome and at ease in your offi ce helps build trust and is the fi rst step in making sure someone feels at ease in your community. When you then truly hear what your customer wants, care about what they need, and offer the solution they’ve been searching for, you have given excellent customer ser-vice. When you deliver service, you deliver results. Your likeability increases your lease-ability!

In truth, Zak was a very well trained employee with admirable product knowledge and outstanding customer service skills. We need more people like Zak in the customer service world. You can choose to be one of them. This reminds me, I still need to mail my receipt for a rebate. I suppose his impeccable customer service only gets me so far...

The dates and events are subject to change without notice. Please call the SNMA office at (702) 436-7662 with questions.

November

7 Year End Dinner and Awards Ceremony

December

10 Management/Leasing Education: Resident Retention

• Subject to change•

SNMA 2009 Calendar of Events

Valerie M. Sargent is Senior Associate at Yvette Poole & Associates, a consulting firm dedicated to unlocking the dynamic power of people through more well rounded training programs and integration into com-pany cultures. For questions about this article or assistance with leasing and sales training, Valerie is based in Newport Beach, CA and can be reached on her new blackberry at (949) 637-0104, [email protected] or www.ypooleandassoc.com.



P roper preventative maintenance and management can prevent most problems before they arise. This is especially true when it comes to the risks associated with criminal activity. A Corpus Christi, TX woman was raped in her

apartment and she sued, receiving a $17.1 million dollar judgment. A former mayor of Beverly Hills, CA was sued because of a shooting at his apartment community. The Wall Street Journal reported a $12.6 million dollar judgment on that case.

Recently, Apartments.com conducted a poll, asking apartment dwellers to share their thoughts about crime. Does it surprise you that 97% of the people who took the survey said that when they look for an apartment, crime plays a signifi cant part in where they choose to live? Many surveys have been conducted over the years, and a simple Internet search shows that crime has been the number one concern in our country for many years.

All across the United States, people are being robbed, raped, as-saulted, murdered, battered, shot, stabbed, and maimed. The aver-age arrest clearance rate for these offenses is about 26%, a number

that is not very encouraging. If criminals are not caught and jailed, they will usually continue to commit crimes.

Crime knows no address and no one is immune from the numerous types of crime risks, but the presence of crime is not something most apartment owners or property managers are comfortable talking about with their residents. Ignoring the risk of crime will not make it go away. In fact, it is not uncommon to see criminal activity is increased when the awareness of crime is decreased.

A quick scan of recent news stories on the Internet reveals that in Austin, Texas neighbors are saying, “Crime riddled apartments need a clean up.” In Virginia, residents living near a Virginia Beach apart-ment community were shaken by a police standoff at a neighboring apartment community. In Bethesda, Maryland a protest petition was signed by more than 40 local property owners who feared that a proposed rental housing development would depreciate their property values and bring crime into the neighborhood.

This recent Apartments.com survey reported that apartments are eighty-fi ve percent more likely to be victimized by burglaries

Bigger Profi ts With“No Risk”

The task of owning and managing an apartment building can seem overwhelming at times. A feeling of fear can be caused by the thought of all

the things that could possibly go wrong with ownership of an apartment building. There are many risks associated with apartment buildings, and

those risks can reduce or wipe out your profits! Eliminating your risks is one way to ensure bigger profits.

By Tim Zehring



bigger profits with “no risk” — continued on page 24

than other types of housing. Surprisingly, 78% of the renters who responded to this survey said they feel extremely to moderately safe in their apartment. You could have a recipe for disaster when a crime risk is high, but the perceived risk of crime is low. Perhaps this is one of the reasons why apartments are reported to be eighty-fi ve percent more likely to be victimized by burglaries than other types of housing.

There are steps that renters should take to ensure their own safety and protect their personal property, but let’s focus on what rental property owners and property management can do to manage other crime risks in their rental communities. Block Watch or Apartment Watch programs have been recommended by police because they are generally successful in single family neighborhoods where ho-meowners have a large initial investment and plan to build equity in their home ownership through the years.

Unfortunately, the Block Watch approach has not been as success-ful with renters. In apartment communities, move in specials and other concessions reduce move in costs and renters don’t build equity. Renters are not likely to fi ght crime in a community where they don’t realize a personal fi nancial investment or long-term equity growth potential.

In 1992, the Crime Free Multi-Housing Program was founded with the intention to involve those who did have a personal fi nancial investment and a long-term equity growth potential—the rental property owners and their management staff.

Crime primarily comes into rental properties in three ways: (1) The residents themselves; (2) Those affi liated with the residents; (3) The opportunistic criminal who spots what is perceived to be an easy crime target. A key strategy for combating the crimes being committed by residents was the establishment of good applicant screening measures.

No one chooses their race, color, national origin, gender, handicap, or parents’ religion, so these and other classes are protected against direct or indirect discrimination. If a person chooses to commit crimes (e.g. sell drugs, engage in prostitution, assault neighbors, commit arson, etc.), that is a different matter. Persons convicted of violent crimes, especially felony crimes, have discovered they have lost many of their rights, such as the right to vote, hold public offi ce, or to possess fi rearms. They are also denied some employ-ment opportunities, to serve on a jury, and the right to live in the apartment community they prefer.

If a prospective renter passes a background check, they should still be required to sign an addendum to their lease, acknowledging they will live a crime free lifestyle while on the premises, such as the restrictions in Drug Free Workplaces and Drug Free School Zones. The Crime Free Lease Addendum stipulates that residents, mem-bers of the resident’s household, and any person affi liated with the resident shall not engage in criminal activity on or near the rental property, and if they do they face immediate termination of their lease and eviction court.

Federal Fair Housing Laws prohibit unlawful discrimination against applicants and residents, but Federal Fair Housing Laws do not require that rental property owners and managers must turn their I.Q. down to zero or turn a blind eye to persons that pose a serious risk to the safety of existing residents or the security of the rental property.

The United States Government, the largest domestic landlord, has also developed Rules and Regulations regarding screening and eviction for crimes as outlined in their Final Rule (24 CFR Parts 5 et al.) The Rule allows landlords to deny housing if any house-hold member is currently engaging in, or has engaged in during a reasonable time before the admission decision: (1) Drug-related criminal activity; (2) Violent criminal activity; (3) Other criminal activity that would threaten the health, safety, or right to peaceful enjoyment of the premises by other residents…”

The fi rst phase of the three-phase Crime Free Multi-Housing Program entails free and comprehensive training about ap-plicant screening, dealing with on-site criminal activity, eviction, and automated databases that provide free information on conviction history regarding various types



■ bigger profits with “no risk” — continued from page 23 Free Programs are a concerted effort of law enforcement, property management and the residents of rental properties working together to prevent crime. Frequently renters call the police to get a Crime Free Program started, but the rental property owners won’t join the Crime Free Programs, fi guring it will cost them too much money.

The Crime Free Multi-Housing Program has achieved remarkable success throughout the United States and internationally as well at an average cost of less than $5.00 per rental unit for most apart-ment communities. Hundreds of independent police department and university studies have documented drops in crime up to 90% in the worst rental properties, and about 25% in some of the better properties that have joined the Crime Free Program.

A-Rated insurance companies have also taken note of the success of the Crime Free Multi-Housing Program and that no certifi ed Crime Free Multi-Housing properties have been successfully sued after almost 17 years.

This new risk management partnership between rental properties and insurance companies also provides owners and property man-agement with free resources to move toward their “No Risk” goal. These free services include training, on-site security assessments of the property, a written report with specifi c observations and recommendations, a customized safety and security manual for the rental offi ce, and free expert witness assistance in the unlikely event

that there is a lawsuit for an assaultive crime that is committed on the premises.

By avoiding and reducing the risks, not merely transferring them to the insurance company, many owners of rental properties are seeing up to a 40% discount on their insurance premiums. You don’t have to be fully certifi ed in the Crime Free Program to receive credits, and you may not even have to switch from your existing insurance carrier. It’s a win-win for everyone involved!

Tim Zehring is the founder of the Crime Free Multi-Housing Program and the International Crime Free Association, Inc. He created the Crime Free Multi-Housing Program in 1992 and began working with various Nevada police agencies in

1994. In July of 2008, he retired after 22 years of service with the Mesa, Arizona Police Department. Now a security consultant and premises liability expert witness, Tim has been enticing national insurance companies to offer large insurance credits to Crime Free members.

You can contact Tim at: [email protected]

of offenders, including registered sex offenders. Here are a few free links of many that you may learn about in your training class:

http://www.clarkcountycourts.us/ (Primarily Clark County, Nevada)

http://www.doc.nv.gov/notis/search.php? (Nevada State Prison Records)

http://www.criminalcheck.com/index.html (Nationwide Sex Of-fender Database)

http://www.iinvestigate.net/secure/statesearch.shtml (State by State Database)

http://criminalsearches.com/search/criminal/advanced.aspx (National Database)

Issues regarding what types of criminal convictions and how far back you should go into an applicant’s history are also discussed in length at Crime Free Multi-Housing Program training classes, but ultimately each property management company or property owner determines their own reasonable standards. (Check with your local police to see if and when classes are offered in your area.)

The second phase of the Crime Free Multi-Housing Program is intended to reduce the likelihood that random, opportunistic criminals will be attracted to the rental property. The Crime Free Multi-Housing Program has implemented minimum standards regarding the strategies of C.P.T.E.D. (Crime Prevention Through Environmental Design).

The third and fi nal phase of the Crime Free Multi-Housing Program involves the residents and Safety Social events that are conducted at the rental property. The Safety Socials demonstrate that Crime

Frequently renters call the police to get a Crime Free Program started, but the rental property owners won’t join the Crime Free Programs, figuring it will cost them too much money.



PRODUCTS &SERVICES GUIDE

ADVERTISING702 West2470 Denholme St.Henderson, NV [email protected]: (702) 278-8905 F: (702) 202-4513

Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV [email protected]: (702) 604-2351 F: (702) 798-8311

Apartment Guide, The 8298 Arville Street, Suite #104Las Vegas, NV [email protected] P: (702) 939-1494 F: (702) 939-1551

Apartments.com175 W. Jackson Blvd., 8th floorChicago, IL [email protected]: (312) 601-5391 F: (312) 601-6256

For Rent Media Solutions 5740 S. Arville St., Ste 209Las Vegas, NV [email protected]: (702) 255-3700 F: (702) 255-4901

Move.com30700 Russell Ranch Rd.Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623

Rent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA [email protected]: (800) 736-8476 F: (800) 819-5182

APPLIANCES (SALES/RENTAL/PARTS/REPAIR)Universal Service & Supply3605 W. TwainLas Vegas, NV [email protected] P: (702) 876-0333 F: (702) 876-5994

ASPHALT (PAVING/REPAIR)Lamb Asphalt Maintenance, Inc.3280 Coleman St.N. Las Vegas, NV 89032 [email protected]: (702) 647-1600 F: (702) 647-5969

Stripe-A-Lot 5128 Longridge AvenueLas Vegas, NV 89146 [email protected] P: (702) 870-3585 F: (702) 870-8784

Sunland AsphaltP.O. Box 50409Henderson, NV [email protected]: (702) 563-6872 F: (702) 563-6875

ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV [email protected]: (702) 952-9321 F: (702) 933-5077

Law Office of Hayes & Welsh199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 [email protected] P: (702) 434-3444 F: (702) 434-3739

AWARDS/TROPHIESBoulevard Trophy & Engraving, Inc. 5007 S. Tamarus St.Las Vegas, NV [email protected] P: (702) 736-3130 F: (702) 736-3526

BANKING/MORTGAGE LENDING/FINANCIALArbor Commercial Mortgage2802 Flintrock Trace, Suite 225Austin, TX [email protected]: (512) 371-4171 F: (512) 371-4172

BLINDS/WINDOWS/DOORS/GLASSCherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341

BROKERS (REAL ESTATE)Marcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV [email protected] P: (702) 215-7100 F: (702) 215-7110

NAI Alliance6995 Sierra Center Pkwy., Ste 100Reno, NV [email protected]: (775) 336-4646

The Bentley Group Real Estate Advisors11920 Southern Highlands Pkwy., #100Las Vegas, NV [email protected] P: (702) 855-0440 F: (702) 855-0660

The Sauter Companies10161 Park Run Dr., Ste. 140Las Vegas, NV [email protected]: (702)383-3383 F: (702)252-0139

CARPET CLEANING/RESTORATION/DYEINGSolar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982

Ultimate Choice Carpet Cleaning4320 West Reno Avenue, Suite ILas Vegas, NV [email protected]: (702) 515-1485 F: (702) 515-1486

Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV [email protected] P: (702) 220-9003 F: (702) 220-4818

FIRE AND SAFETYCertified Fire Protection3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 [email protected]: (702) 873-5995 F: (702) 251-1972

Diversified Protection Systems Inc.4435 Wagon Trail Ave.Las Vegas, NV [email protected]: (702) 307-3473 F: (702) 307-3472

FLOORING - COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P: (702) 458-6550 F: (702) 458-6584

Sherwin Williams Paint & Floor Covering7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

FURNITURE (RENTAL/SALES)CORT Furniture Rental 6625 Arroyo Springs St. Ste. 130Las Vegas, NV [email protected] P: (702) 822-7368 F: (702) 822-7324

Sundrella Casual Furniture2740 W. Deer Valley Rd.Phoenix, AZ [email protected]: (702) 369-0878

Winston Contract603 SE Fort King StreetOcala, FL [email protected]: (800) 327-1541 F: (352) 368-2471

HANDYMANGenie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

HVACFire-N-Ice Heating & Air Conditioning2912 S. Highland Dr., Ste ELas Vegas, NV [email protected]: (702) 395-0071 F: (702) 395-0253

INSURANCECIBA Insurance Services655 N. Central Ave., Ste. 2100 Glendale, CA [email protected]: (818) 638-8525 F: (818) 638-8551

Kaercher & Associates Insurance Brokerage 2500 N. Buffalo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT [email protected]: (801) 994-0237 F: (801) 521-4452

Sterling Grant & Associates, LLC2200 East Camelback Road, Suite #222Phoenix, AZ [email protected]: (602) 954-7200 F: (602) 954-9624

Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV [email protected] P: (702) 368-4217 F: (702) 368-4219

CHILD ABUSE PREVENTIONCAN Prevent Task Force Inc.PO Box 6274Reno, NV [email protected]: (775) 328-2448

CLEANING SERVICESGenie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

CLEANING SERVICES (MOLD/DISASTER)Genie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV [email protected]: (702) 253-5030 F: (702) 242-9238

ServiceMaster 1st Response 451 Mirror Court, Suite #105Henderson, NV [email protected]: (702) 896-4197 F: (702) 896-3559

COLLECTIONSClark County Collection Service 8860 W. Sunset RoadLas Vegas, NV [email protected]: (702) 940-5120 F: (702) 365-7927

Rent Collect Global 1010 Southeast Everett Mall Way, Suite #100Everett, WA [email protected]: (425) 238-3752 F: (425) 609-1120

COUNTY/CITY OFFICESConstable’s Office Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P: (702) 455-4099 F: (702) 385-2436

DEVELOPERS (REAL ESTATE)& GENERAL CONTRACTORSKalb Industries of Nevada Ltd.5670 Wynn Rd.Las Vegas, NV [email protected]: (702) 365-5252 F: (702) 365-5257

Western Pride Construction LLC3924 Silvestri LaneLas Vegas, NV [email protected]: (702) 362-2800 F: (702) 362-1376

DRYWALL - CONTRACTORSGenie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

EXERCISE EQUIPMENTAdvanced Exercise Equipment861 SouthPark Dr., Suite #200Littleton, CO [email protected]: (702) 270-0241 F: (303) 996-0063

Equip Fitness4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893



INTERNET SERVICES/ACCESSInspire WiFi1550 NE Miami Gardens Drive #507Miami, FL [email protected]: (407) 620-6478

KEY CONTROL/ACCESS MANAGEMENTAble Lock & Key1913 East Charleston RoadLas Vegas, NV [email protected]: (702) 382-2822

HandyTrac, Inc.510 Staghorn Ct. Alpharetta, GA [email protected]: (678) 990-2305 F: (678) 990-2311

LANDSCAPINGIntegrated Landscape Management4555 Dean Martin DriveLas Vegas, NV [email protected]: (702) 283-9904 F: (702) 537-2294

Silver Lands Inc.2901 S. Highland Drive, Suite 15-ALas Vegas, NV [email protected]: (702) 459-3192 F: (702) 459-4372

Worldscape8410 Eldora, Suite #1003Las Vegas, NV [email protected]: (702) 871-7027 F: (702) 731-1611

LAUNDRY EQUIPMENTCoinmach Laundry Service501 North 37th Dr., Suite 102Phoenix, AZ [email protected]: (602) 722-6959 F: (602) 340-8907

MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV [email protected], [email protected] P: (702) 917-5746 F: (702) 622-7222

Johnstone Supply2319 S. Western Ave. Las Vegas , NV 89102P: (702) 387-6940 F: (702) 387-7866

Wilmar4119 Bola DriveNorth Las Vegas, NV [email protected] P: (702) 296-0664 F: (702) 643-5948

MAKE-READYGenie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

ODOR CONTROLEnvirosweep, LLC892 East Sweeping Vine AvenueLas Vegas, NV [email protected]: (702) 738-4247 F: (702) 982-1277

OFFICE SUPPLIESAdvance Office & Janitorial Supplies3261 S Highland, Ste. 603Las Vegas, NV [email protected]: (702) 735-0213 F: (702) 735-0147

OUTDOOR FURNITURERenu Casual Furniture975 American Pacific Drive, Suite #105Henderson, NV [email protected]: (702) 568-9004 F: (702) 568-9007

Total Patio Accesories4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893

PAINT (SALES/SERVICE)Dunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]: (702) 845-7539 F: (702) 243-8131

Empire Community Painting 2756 N. Green Valley Pkwy., Ste. [email protected] P: (888) 278-8200 F: (702) 939-9940

Genie Services4300 N. Pecos Rd. #22Las Vegas, NV [email protected]: (702) 452-1111 F: (702) 452-1179

PPG Pittsburgh Paints 5475 S Valley View Las Vegas, NV [email protected] P: (702) 736-2929 F: (702) 736-3151

Sherwin Williams Paint & Floor Covering7470 S. Dean Martin Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

POOL FURNITURETotal Patio Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV [email protected] P: (702) 309-4198 F: (702) 974-0893

PROPERTY MANAGEMENT SOFTWARERealPage Inc.4000 International PkwyCarrollton, TX [email protected]: (972) 820-3015 F: (972) 820-3383

REWARDS PROGRAMSBlackledger12 West 100 North, Suite #100American Fork, UT [email protected]: (801) 763-9064 F: (801) 437-3686

SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 [email protected] P: (973) 992-8440 F: (973) 992-8770

SECURITY SERVICESSky Security Services2400 S. Cimarron Rd. Ste. 140Las Vegas, NV [email protected]: (702) 304-2185 F: (702) 304-2184

SIGNAGEMotivational Systems, Inc.1120 Palms Airport DriveLas Vegas, NV [email protected]: (702) 310-8501 F: (702) 270-8228

Right-Way Signs6291 Dean Martin Dr.Las Vegas, NV [email protected]: (702) 260-0374 F: (702) 260-1223

TELECOMMUNICATIONSCox Communications121 S. Martin Luther King Blvd.Las Vegas, NV [email protected]: (702) 384-8084 F: (702) 545-2375

TENANT SCREENINGFirst Advantage SafeRent, Inc.7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected]: (702) 839-1736 F: (702) 839-1738

TOWINGAA Action Towing3035 Westwood Dr.Las Vegas, NV [email protected]: (702) 737-9100 F: (702) 737-8567

Expedite Towing228 W. Owens Ave.N. Las Vegas, NV 89030P: (702) 633-8850 F: (702) 633-8892

Fast Towing Inc.3850 Losee RdLas Vegas, NV 89030P: (702) 380-3278 F: (702) 380-9513

LVVI Towing4375 North Las Vegas Boulevard, Suite #4Las Vegas, NV [email protected]: (702) 795-1700 F: (702) 367-0945

North Star Towing2201 N. CommerceNorth Las Vegas, NV [email protected]: (702) 473-1111 F: (702) 399-3632

Quality Towing4100 E. Cheyenne Ave.Las Vegas, NV [email protected]: (702) 649-5711 F: (702) 633-4447

Southern NV Multi-Housing Association - Forms & Publications

ITEM PKG. OF MBR PRICE NON-MBR

5-Day Pay or Quit***5-Day Notice Breach of Contract***5-Day Unlawful Detainer***3-Day Nuisance***30-Day No Cause Termination***30-Day Notice to Change Terms***Abandonment***Security Deposit DispositionCommunity Inspection***Notice to Vacate***Roommate Relinquishment***Application to RentLease*** (Available to Members Only)Lease Renewal*** (Available to Members Only)Move-In Inventory & Condition***Salary SurveyLandlord/Tenant Law Handbook (Members Only)Affidavit of ComplaintInstructions to the ConstableOrder of Summary Eviction

25252525252525253025255012252511

10.5010.5010.5010.5010.5010.5010.5010.5010.5010.2514.7514.7519.9510.2514.7549.95129.00

15.5015.5015.5015.5015.5015.5015.5015.5015.5015.5015.50NO SALENO SALE15.5019.7599.90NO SALEAvailable at CourthouseAvailable at CourthouseAvailable at Courthouse

DELIVERY CHARGE - $10.00 per delivery or $20.00 for COD orders.*** 3 part carbonless paperPRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

2775 South Rainbow Boulevard, Suite #101-CLas Vegas, NV 89139

PRSRT STDU.S. POSTAGE

PAIDSALT LAKE CITY, UTPERMIT NO. 6699

THIS MAGAZINE IS DESIGNED AND PUBLISHED BY NEWSLETTERS INK 1.800.639.0465

apartment insight november|december 2009

Documents

board liason

westwood drive las vegas

pinnacle american management

camden residential management

trends committeepaula

great results702

karsaz associates

total cost