aphasia complaints rev4

Are you concerned about the care you are getting from an audiologist or speech-language pathologist?

Are you thinking about making a complaint about that care?

Complaints

Complaints

College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). Pictures with kind permission from the Aphasia Institute 2016

OR

Speech-language pathologistAudiologist

1 2 34 5 67 8 9* 0 #

??? Complaint


Complaints

1

The complaints process

The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO)

Protects you by investigating complaints

1 2 34 5 67 8 9* 0 #

Complaint


Complaints

2

Who can complain?

Anyone has the right to complain to CASLPO about its members.

OR


1 2 34 5 67 8 9* 0 #

Complaint


Complaints

3

The complaints process

CASLPO makes sure that complaints are handled in a safe and sensitive way.


Complaints

4

How does the process start?

Call the Director of Professional Conduct and/or the Registrar if you have a complaint about a CASPLO member or if you want to get more infomation.

Telephone: 416-975-5347 or Toll Free: 1-800-993-9459

1 2 34 5 67 8 9* 0 #

Complaint

Complaints must be written or recorded. We can help you with this.

OR OR


Complaints

5

Then...

The member may respond to the complaint within 30 days.

30

CASLPO may contact you for further comment.

1 2 34 5 67 8 9* 0 #

Complaint


Complaints

6

Investigating a complaint

CASLPO has an Inquiries, Complaints, and Reports Committee (ICRC). This committee reviews complaints. The members

of the committee are from the public and the professions.


Complaints

7

The committee may...

Ask for an expert opinion

The committee will then review all of the information, and decide what to do.

Review patient records

Interview people or witnesses


Complaints

8

The Decision

The committee can make any of the following decisions about the member.

1.2.3.4.5.6.7.


Complaints

9

referred to CASLPO’s Discipline Committee.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

The Decision

The member may be...

Discipline Committee

referred to another committee to inquire into incapacity.

Other Committee


Complaints

10

required to come to CASLPO and appear before a committee to be cautioned. A caution is a formal warning with advice

on improving on an area of practice.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

The Decision


required to attend a remediation program to help improve upon an

area of practice.


Complaints

11

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

The Decision


sent a written caution, a formal warning.

Caution

Finally, the committee may decide that no action against

the member is required.

directed to complete an action the committee

feels is appropriate

1.2.3.4.5.6.7.

1.2.3.4.5.6.7. 1.

2.3.4.5.6.7.

1.2.3.4.5.6.7.

?


Complaints

12

The Decision

The committee will tell the member and the complainant, in writing, of their decision and their reasons.

Decision

Member Complainant

1 2 34 5 67 8 9* 0 #

Complaint

OR



Complaints

13

Appealing the decision

Health Professions Appeal and Review Board.

You or the member may ask for a review of the committee’s decision.

1 2 34 5 67 8 9* 0 #

NO

123 456 789 *0#

NO

Member Complainant

OR


1 2 34 5 67 8 9* 0 #

NO


Complaints

14

Two types of decisions cannot be appealed; when the member is referred to the Discipline Committee or referred to another committee for incapacity inquiries.

Appealing the decision

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

1.2.3.4.5.6.7.

OR

No appeal

Discipline Committee

Other Committee


Complaints

15

What do I do now?

To make a complaint or discuss issues in confidence, contact the Director of Professional Conduct.

The Director of Professional Conduct, College of Audiologists and Speech-Language Pathologists of Ontario

5060-3080 Yonge Street, Box 71 | Toronto ON M4N 3N1 416.975.5347 or 1.800.993.9459 ext. 221 | 416.975.8394 | [email protected]

This document was developed in cooperation with the Aphasia Institute.

1 2 34 5 67 8 9* 0 #

Complaint

aphasia complaints rev4

Documents