aplic 2014 - building a technical knowledge hub: applying library science to pathfinder's...
DESCRIPTION
Sarah Burns discusses the development and implementation of Pathfinder’s technical knowledge hub; from conception to systematic integration into all projects and programs. Presented as a case study, the session will showcase all of the steps involved in creating the hub, including, but not limited to, taxonomy creation, SharePoint library development, and the ever-so-important change management activities conducted.TRANSCRIPT
Building a Technical Knowledge Hub: Applying Library Science to Pathfinder’s Organizational ExperienceSarah Burns, APLIC Conference, April 2014
OVER 1,000 STAFF IN 20 DEVELOPING COUNTRIES WITH A $100 MILLION BUDGET
Pathfinder staff have growing access to their 50 years of experience and expertise.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
No information sharing, but knew it was important; new intranet touted as savior..
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Amazing staff with amazing experience, but the knowledge was only in their heads; no one could re-use or re-purpose it.
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HubCommon language - Taxonomy
Expertise Captured -
TALs
External Information
- Library
Internal History - Archive
Expertise searchable - Yellow Pages
Knowledge sharing -
VCATs
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Constant change management – constant contact and communication and showcasing the benefit.
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Taxonomy - Needed an official and consistently applied Pathfinder vocabulary.
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Created SharePoint libraries, fields for cataloguing, and collected materials.
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Archive – collection of electronic and paper materials from all projects.
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Communities of practice to share knowledge.
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Further improving current systems, constant training and marketing of services and products, and unrelenting enthusiasm.
1. PATIENCE2. PERSEVERANCE
3. CELEBRATE THE SMALL VICTORIES4. REPEAT
Questions?
twitter.com/PathfinderInt
facebook.com/PathfinderInternational
Youtube/user/PathfinderInt
For more information contact Sarah [email protected]