APPENDICES 15 - 25

Appendix 15 Committees and boards Representation Key: (c) Chairperson; (m) Member; (t) Trustee.

Commerce Austeel Project Steering Committee - Kate McKenzie (m) Australian Procurement and Construction Council of Chief Executives - Kate McKenzie (m) Aboriginal Communities Development Program Steering Committee - Kate McKenzie (m) Building Coordination Committee - Kate McKenzie (m) Capital Works Review Taskforce - Kate McKenzie (m) Chief Executive Committee - Kate McKenzie (m) Chief Executives Counter Terrorism Co-ordinating Group -Kate McKenzie (m) Chief Executive Officers Network - Kate McKenzie (m) Construction Improvement Council - Kate McKenzie (m) Council on the Cost and Quality of Government - Kate McKenzie (m) Government Asset Management Committee - Kate McKenzie (m) The Industrial and Environmental Land Development Taskforce - Kate McKenzie (m) Industrial Relations Steering Committee – Kate McKenzie (m) Industrial Relations Ministerial Council – Kate McKenzie (m) Interim NSW Home Warranty Insurance Scheme Board – Kate McKenzie (m) NSW Government Business Licensing Project Steering Committee - Kate McKenzie (c) Procurement Council, Kate McKenzie (m) State Contracts Control Board, Kate McKenzie (c) WorkCover Board, Kate McKenzie (m) WorkCover Audit Committee, Kate McKenzie (m)

Office of Fair Trading Australia New Zealand Reciprocity - Association Paul Burgess (m) Builders Licensing Australia - Paul Burgess (m) Building and Construction Council - Paul Burgess (m) Building Co-ordination Committee - Lindsay Le Compte (m) Central Coast Regional Coordination Management Group - Sue Dean (m) Community Relations Commission Hornsby - Wyong Regional Advisory Council – Sean Lonegran (m) Community Relations Commission Northern Regional Advisory Council - Sally-Anne Burrow (m) Construction Industry Training Advisory Board - Paul Burgess (m) Consumer Products Advisory Committee - Brian Given (c) Vic Lawrence (m) Co-operatives Council - Brian Given (c) Co-operative Housing & Starr-Bowkett Societies Standards Committee - Christine Gowland (m) Co-operative Housing Society Advisory Committee - Brian Given (c) Co-operatives National Working Party - Brian Given (c) Gabbie Mangos (m) Robyn Donnelly (m) Electrical Regulatory Authorities Council - Vic Lawrence (m) Paul Burgess (m) Fair Trading Advisory Council - David O’Connor (m) Fair Trading Operations Advisory Committee - Brian Given (c) Malcolm Finger (m) Government Business Education Network Jenny Waldie (m) Hazardous Chemicals Advisory Committee - Steve Hutchison (m) Home Building Advisory Council - David O’Connor (m) Hunter Regional Coordination Management Group - Paul Coles (m) Illawarra Regional Coordination Management Group - Christine Ambs (m) Inter-agency Working Party on Residential Park Closures - Peter Berry (m) Jewellery and Timepieces Industry Code Administration Committee - Malcolm Finger (m) Joint Full Retail Competition Consultative Committee - Susan Dixon (m) Motor Trade Advisory Council - David O’Connor (m) Motor Vehicle Repair Industry Authority Council - Brian Given (m) National Inter-Departmental Committee on Migrant Settlement – Di Newcombe (m) National Time Committee - Victor Lawrence (c) National Standards Commission - Victor Lawrence (commissioner) National Trade Measurement Working Group - Brian Given (c) North Coast Regional Coordination Management Group - Marilyn Richmond (Deputy Chair) North Coastal Sydney Region Co-ordination Management Group - Andrew Gavrielatos (m) Northern Tablelands Regional Coordination Management Group - Marilyn Richmond (m) NSW Car Theft Action Group - Brian Given (m) NSW Financial Counselling Trust Fund - Susan Dixon (t) NSW Food Advisory Committee - Merilyn Betty (m) NSW Government Licensing Project Steering Committee - Lyn Baker (m)

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Partnership Against Homelessness Committee - Susan Dixon (m) Pawnbrokers & Second-hand Dealers Industry Consultative Committee - Gabbie Mangos (m) Planning for Later Life Forum - Andrew Gavrielatos (m) Poisons Advisory Committee - Steve Hutchison (m) Products Safety Committee - David Catt (c) Steve Hutchinson (m) Property Services Advisory Council - David O’Connor (m) Property Services Industry Training Advisory Board – Property Committee Barbara Fernandez (m) Rental Bond Board - David O’Connor (c) Residential Parks Consultative Committee - Peter Berry (c) Retirement Village Advisory Council - David O’Connor (m) Riverina Murray Regional Coordination Management Group - Jan Malone (m) Society of Consumer Affairs Professionals (Australia) - Lyn Baker (board member) South Coastal Sydney Regional Co-ordination Management Group - Andrew Gavrielatos (m) Standing Committee of Officials of Consumer Affairs - David O’Connor (m) Standing Committee of Officials of Consumer Affairs Car Rental Working Party – Steve Jones (m) Melinda Brodie (m) Standing Committee of Officials of Consumer Affairs Estate Agents Harmonisation Project Barbara Fernandez (m) Standing Committee of Officials of Consumer Affairs Funeral Industry Working Party Melinda Brodie (m) Tow Truck Industry Council - Lyn Baker (m) Trade Measurement Advisory Committee - Brian Given (c) Travel Compensation Fund - Brian Given (t) Uniform Consumer Credit Code Management Committee - Margaret Raffan (m) Western Area Regional Coordination Management Group - Paul Coles (m) Western Sydney Regional Coordination Management Group - Joe D’Ermilio (m)

Office of Industrial Relations Coal Industry Act Monitoring Committee - Pat Manser (c), Ray Modini (m) Hunter Valley Coal Chain Council - John Carpenter (m) Office of Industrial Relations Consultative Committee - Don Jones (m), Penny Hume (m)

Office of Information and Communications Technology Ambulance Radio/Data Taskforce - Robert Wheeler (m) Tony Gates (m) Australian Business Register Policy Advisory Committee - John Devlin (m) Australian Centre for Advanced Computing & Communications Audit Committee – Robert Wheeler (m) Australian Centre for Advanced Computing & Communications Australian Centre for Advanced Computing and Communications Board - Robert Wheeler (m) Australian Centre for Advanced Computing & Communications Management Sub-Committee – Robert Wheeler (m) Australian Disaster Information Network Portal Group - John Simon (m) Australian Disaster Information Network Work Group - John Simon (m) Australian Government Information Management Office (Federal Government) –Trevor Waters (m) (NSW Representative) Australian Interactive Media Industry Association National Committee - Colin Griffith (m) Better Service Delivery Executive Steering Committee - Robert Wheeler (m) BioFirst High Bandwidth Network Committee - Colin Griffith (m) BioFirst High Bandwidth Network Implementation Committee - Jan Aalders (m) BioFirst Officers - Jan Aalders (m) Business Entry Point Advisory Committee - John Devlin (m) Business Licence Information Service Contract Management Committee - Linda Chin (m) Business Licencing Information System Contract Management Committee -Michael Beckett (m) CEOs Radio Management Committee (Radio policy in NSW) Tony Gates (m) Commerce Shared Corporate Services Steering Committee (finished on 30/6/04) Peter–Paul Steenbergen (m) Communications Sector Infrastructure Assurance Advisory Group - John Simon (m) Communications Sector Infrastructure Assurance Working Group - John Simon (m) Community Technology Centre Reference Group - Kerry Fraser (m) Critical Infrastructure Steering Committee Member -Tony Gates (m) Department of Ageing, Disability and Homecare Information & Communications Technology Committee - John Lewis (m) Dept of Community Services Information Management and Technology Steering Committee – Bill Butler (m) Domain Consultative Committee

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Education and Training Shared Corporate Services Steering Committee (July – December 2003) Susan McHattie (m) Environment and Conservation Shared Corporate Services Steering Committee – Peter-Paul Steenbergen (m) Executive Audit Sub-Committee - Robert Wheeler (m) Executive Finance Sub-Committee - Robert Wheeler (m) Executive Information Management and Technology Board - Robert Wheeler (m) Health Shared Corporate Services Steering Committee - Frances Howat (m) Information Communication Technology Committee of the Warren Centre for Advanced Engineering - Mark Nicholson (m) Interactive TV Skills Advisory Committee- Colin Griffith (m) Interagency Working Group (Mobile Phone Infrastructure) Robert Wheeler (m) Justice Portfolio Shared Corporate Services Steering Committee - Peter Hoare (m) Justice Sector CIOs Committee - Ken Bullock (m) Juvenile Justice Information and Communications Technology Steering Committee - Bill Butler (m) Microsoft Service Provision Fund Steering Committee - Robert Wheeler (m) National Broadband Strategy Implementation Group - Colin Griffith (m) National Broadband Strategy Implementation Group - Robert Wheeler (m) National Coordinating Committee for Government Radiocommunications – Tony Gates (m) National Integrated Transactions Reference Group - Linda Chin (m) National Reference Group – Once City One Site Pilot- Robert Wheeler (m) Natasha McGuire (m) North West & New England Steering Committee - Robert Wheeler (m) NSW Government Licensing Project Steering Committee - Kate McKenzie (c) Robert Wheeler (m) Linda Chin (m) NSW Government Open Source Working Group - Elizabeth Gordon-Werner (c) NSW Health - Electronic Information Security Management Committee - Nigel Evans (m) NSW Health Voice and Mobile Steering Committee - Robert Wheeler (m) NSW Police – Technical Infrastructure Enhancement Framework Steering Committee - Nigel Evans (m) NSW Police Disaster Avoidance-Disaster Recovery Steering Committee - Greg Black (m) NSW Police Executive Oversight Group Frances Howat (m) NSW Police Mainframe Replacement Program Senior Officers Working Group - Catherine Hanly (m) Giulia Vitetta (m) NSW Police Service Shared Corporate Services Steering Committee - Peter Hoare (m) Michael Lurie (m) Office Fair Trading Licensing Project Steering Committee - Linda Chin (m) Michael Beckett (m) Online Access Centre Working Group, Kerry Fraser (m) Online Council Integrated Transaction Reference Group- Ken Bullock (m) Online Council Officials Meeting - Robert Wheeler (m) Online Council Sub-Group - Robert Wheeler (m) Premiers Department Grants Admin Review Operations Group - John Lewis (m) Re-Connect Steering Committee - Robert Wheeler (m) Sue Shallis (m) Regional NSW/ACT Research & Education Network - Group Colin Griffith (m) Senior Officers' (Wireless) Working Party Sub-committee of the Chief Executive Officers’ Radio Management Committee - Tony Gates (c) Senior Officers Wireless Working Party - Tony Gates (c) David Thomson (m) Shared Corporate Services Emergency Services Cluster Meeting - Frances Howat (c) Peter Hoare (m) Shared Ellipse Upgrade Project Steering Committee - Robert Wheeler (C ) Smart Internet CRC Research Committee - Colin Griffith (m) Spatial Data Consultative Committee -Tony Gates (c) Standing Committee on Information Management Sub-committee of the State Emergency Management Committee - Tony Gates (c) State Emergency Management Committee (Emergency management policy for NSW) Tony Gates (m) Tourism Sport and Recreation Shared Corporate Services Steering Committee- Peter-Paul Steenbergen (m) Whole of Government ABS Licence Steering Committee - Jan Aalders (m) WorkCover Authority Licensing Project Steering Committee - Michael Beckett (m) Committees established and abolished 2003/04 Arts Portfolio Shared Corporate Services Steering Committee (Feb – June 2004) Peter-Paul Steenbergen (m) Infrastructure Planning and Natural Resources Shared Corporate Services Steering Committee (July – December 2003) Peter Hoare (m) Susan McHattie (m) Primary Industries IT Working Group (May – June 2004) Michael Lurie (m) Peter-Paul Steenbergen (m)

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Senior Officer Group (Aug 2003 – June 2004) Susan McHattie (Secretariat) Peter-Paul Steenbergen (Secretariat) Working Party Overseeing Central Corporate Services Unit Enhancement (July 2003 – May 2004) Frances Howat (c) Rachel Sieff Secretariat

Office of Government Procurement Australian Procurement and Construction Council Leadership Group - Paul Hopkins, (m) Australian Procurement and Construction Council Senior Officer Committee Paul Hopkins, (m) Building Science Forum of Australia Executive Committee - Gerry Riviezzi (m) Cleaner Government Fleet Policies Inter-Agency Committee Barry Crocker, (c) Construction Agency Coordination Committee – John McCartney (c ) George Menzies (Secretariate of the committee) Environmental Education Coordination Network – Chris Oh (m) Joint Department of Commerce and Department of Education and Training Review Committee for appointment of Registered Training Organisations to an Approved Provider List – Matthew Chalder, (c) National Taskforce for Supply Chain Reform - Anthony Lee, Mark Davis, (m) NSW Health Peak Purchasing Council - Anthony Lee, (m) NSW Health Strategic Procurement Council - Mark Davis, (m) State Contracts Control Board – Ned Jordan and Colleen Ryan (Secretariat) Steering Committee for Management of Treasury Managed Fund - Mark Van Epen, (m) Strategic Planning Committee – Health Anthony Lee, Mark Davis (m)

Office of Government Business ANZAC Memorial’s Board of Trustees- Bruce Pettman (Honorary Architect) Australian Water Association (AWA) Water Reuse & Recycling Committee John Anderson (m) Centennial Parklands Design Review Panel - Peter Mould (m) Central Sydney Planning Committee (Sydney City Council)- Chris Johnson (m) Peter Mould (m) Chatswood Transport Planning Coordinating Group - Chris Johnson (Chair) Circular Quay Urban Design Taskforce (SHFA) -Peter Mould (m) Committees established and abolished 2003/04 - Office of Government Business Cooperative Research Centre for Waste Management & Pollution Control Guy Boncardo (m) Dams Safety Committee - Brian Cooper (m) Dams Safety Committee, Hydrology Sub Committee -Peter Cloke (m) Department of Education and Training Facilities Standards Committee -John Zahn (m) Celia Wilson (m) Department of Education and Training/Department of Commerce Coordination and Finance Steering Committee- John Zahn (m) Malcolm Kite (m) Peter Drummond (m) Graham Griffith (m) Dale Lynch (m) Jon Pyke (m) Department of Education and Training/Department of Commerce Technical and Further Education Program Review Committee - Malcolm Kite (m) Graham Griffith (m) Festival Development Corporation, Design Review Panel - Peter Mould (m) Fish Passage Reference Group (for Murray Darling Basin Commission) Brian Cooper (m) Fish River Management Board - Madi Maclean (m) Foot & Mouth Disease Sub-Committee Dave Wilkins (m) Green Building Council of Australia - Chris Johnson (m) Heritage Council of NSW - Chris Johnson (m) Bruce Pettman (m) Hunter Estuary Issues Steering Committee- Kate McKenzie (m) Norm Johnston (m) International Water Association’s Specialist Group on Water Re-use and Recycling John Anderson (m) Lord Howe Island Inter-Departmental Committee - Will Strachan (m) Lord Howe Island Inter-departmental Committee - Will Strachan, (m) Maintenance Procurement Management Committee -Don Murphy (m), Dale Lynch (m) Mines Subsidence Board - Phil Carter (m) National Association of Testing Authorities - Will Strachan (m) NSW Board of Architects - Chris Johnson (m) Parramatta Government Property Strategy Steering Committee - Tony Collins (m) Norm Johnston (m) John Davidson (m) Parramatta Transport Planning Coordinating Group - Chris Johnson (m) Perisher Taskforce- Kate McKenzie (m) Tony Collins, (m) Glenn Hughes (m) Permanent Committee on Tides and Mean Sea Level - David van Senden (m) Premier’s Regional Coordination Management Committees – Madi Maclean (m) Foster Rayward (m) Ken McCallum (m) Kevin Williams (m) Colin Simpson (m) Royal Australian Institute of Architects NSW - Peter Mould (Vice President) South Sydney Development Corporation - Chris Johnson (m)

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State Emergency Management Committee - Greg Spencer (m) State Water Monitoring Coordination Committee - David van Senden (m) Survey and Mapping Advisory Committee - Greg McIlwaine (m) Sydney Harbour Design Review Panel - Chris Johnson (c) Sydney Olympic Park Authority Design Review Panel - Chris Johnson (m) Sydney Opera House Trust Conservation Council - Chris Johnson (m) Urban Design Advisory Committee - Chris Johnson (m) Penny Allan (m) Walsh Bay Project Finance Steering Committee - Norm Johnston (m) Tony Collins (m) John Davidson (m)

Appendix 16 New South Wales Government Telecommunications Authority The vision of the New South Wales Government Telecommunications (Telco) Authority, as outlined by the New South Wales Government Telecommunications Act, 1991 (the Telco legislation) is to improve the integration of the Information and Communications Technology (ICT) capabilities and assets of New South Wales for the betterment of NSW Government telecommunications and the people of New South Wales.

Functions of the Board � to determine the policies and long term strategic plans of the Authority � to oversee the effective, efficient and economical management of the Authority � to advise the Minister on any matter relating to the telecommunications requirements

of the Government or on the commercial advantages available to the Government with respect to the State.

Aims and objectives � to use the provisions of the Telco legislation to better integrate information and

Communications Technology (ICT) capabilities � to use its functions, including the ability to conduct any business connected with

telecommunications to the best advantage of the State.

Membership The Board has not been reconstituted after lapsing in June 1996 and no meetings of the Board were held during the reporting year. Instead, the Government reviewed the role of the Board as part of an audit of Government telecommunications infrastructure. It is currently considering options including the reconstitution of a new Board.

The acting Managing Director, under delegated authority as permitted by the Act under Section 34(4), carried out the Board’s principal functions for the reporting period. The acting Managing Director was appointed in January 2000. The Deputy Director-General, Office of Information and Communications Technology, Mr Robert Wheeler, is the appointee.

Administration As provided for under the Telco legislation, the acting Managing Director is currently assisted on an as needs basis by the Office of Information and Communications Technology, an administrative area of the Department of Commerce.

Report on operations During the reporting year Telco operations have been confined to an investment role on behalf of the New South Wales Government. Telco is a majority shareholder in the Australian Centre for Advanced Computing and Communications (ac3). Online service delivery activities have been undertaken by ac3.

Two major projects commenced during the reporting year included:

� Telco continuing to be involved in the Australian Centre for Advanced Computing and Communications (ac3). Telco is the majority equity holder in ac3, a private company incorporated on 10 November 2000. The other equity holders are eight New South Wales universities.

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� Telco was used as the vehicle to hold the government shareholding in the Smart Internet Technology Cooperative Research Centre.

Australian Centre for Advanced Computing Communications (ac3) ac3 operates a purpose-built premium data centre occupying approximately 350 square metres at the Australian Technology Park at Eveleigh, New South Wales.

ac3 provides centralised supercomputing resources for the eight university shareholders.

ac3 also provides a secure environment for managing co-location and hosting of production computer servers for commercial clients. To do this ac3 offers its commercial clients high-speed communications to the Internet. The Centre has become the home of the New South Wales Government website portal www.nsw.gov.au as well as hosting Internet servers for agencies such as the Department of Commerce, Department of Lands, Department of Environment and Conservation, Department of Infrastructure Planning and Natural Resources, Tourism NSW, New South Wales Parliament, New South Wales Parliamentary Counsel’s Office and New South Wales State Records Authority.

ac3 has also partnered with a range of small and medium sized enterprises to provide centrally sourced information systems for use by external clients over the Internet.

Smart Internet Technology Cooperative Research Centre The Smart Internet Technology Cooperative Research Centre (CRC) Pty Ltd is a joint venture between industry, leading universities and the Commonwealth and State Governments to research and develop world-class Internet technologies that present global commercial opportunities. Its premises are located at the Australian Technology Park, Eveleigh, New South Wales.

Smart Internet Technology CRC has been researching the technology needs of the New South Wales government emergency services agencies.

The Authority did not engage any Consultants during the reporting year.

Payment of accounts Corporate support services to Telco are provided by Department of Commerce. All payments that are required to be made by Telco are processed by Department of Commerce on its behalf, with a minimal number of payments made in 2003/04. These payments are reflected in the payment performance indicators published in this document.

For all other administrative procedures, policies and processes for this report please refer to the Appendices section.

New South Wales Government Telecommunications Authority McKell Building, Level 21 2-24 Rawson Place Sydney NSW 2000 Telephone 61 2 9372 8278 Facsimile 61 2 9372 8299

Appendix 17 Overseas travel Philip Clark – New Zealand – (3 visits) Project work associated with a coastal waters monitoring program in the vicinity of the proposed ocean outfall for Waimakariri (near Christchurch).

Chris Hanlon - United States – Attendance at the National Association of Consumer Agency Administrators (NACAA) Annual Conference in Washington, and meetings with Federal Trade Commission and Consumer Products Safety Commission Officers.

Nicole Thomson - New Zealand -To work in the offices of Wraight Athfield Landscape & Architecture on the design and documentation for the Chaffers Park Project.

Lisa Koch - Hong Kong - Project work associated with an integrated Business and Feasibility study for the Hong Kong Government Supplies Department.

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Colin Browne - New Zealand - Project work associated with a coastal waters monitoring program in the vicinity of the proposed ocean outfall for Waimakariri (near Christchurch).

Chris Johnson - South Korea - To deliver a keynote address to the 12th Annual Conference of the Harvard Project for Asian and International Relations on “Green design and urban sprawl management” and involvement in workshops of the four-day conference.

Simon Gilkes and Phil Lucas - New Zealand - To provide training to the client following the installation of the State Valuation Office rating valuation services system.

Pat Manser – Germany – Attendance at the International Industrial Relations Association in Berlin.

Kay Ransom & Regina Haertsch - New Zealand –Attendance at the Fifth Australasian Residential Tenancies Conference in Christchurch.

Kate McKenzie - United Kingdom & Ireland - To attend meetings with Information Technology industry leaders associated with Broadband Procurement and other government officials concerned with Capital Works procurement.

John Anderson – Mexico – To participate in 4th International Symposium on Water Reclamation and Reuse in his capacity as Chair of the International Water Association Water Reuse Group.

Linda Chin – Singapore – Guest speaker at an IQPC conference in Singapore on Government Online 2003: The Next Level - Closing The Gap Amongst Citizens, Businesses And The Government By Delivering Integrated And Accessible Public Services.

Dr Elizabeth Gordon Werner - Spain & Germany - Guest speaker at International Open Source Conference.

Chris Johnson – Germany - To lecture at the international forum Olympia 2012 Public Space associated with urban planning for the German bid for the 2012 Olympic Games.

Bruce Pettman - India - To attend a Conservation Management Planning. Seminar and related workshop arranged by the India National Trust for Arts & Cultural Heritage.

Bruce Pettman – Sri Lanka - To re-inspect and advise the Australian High Commission in Sri Lanka on the condition of a significant wall mural commissioned by the Australian Government.

Linda Scorah - New Zealand - Attend the Australian & New Zealand Research Association (ANZRA) Conference & Workshops in Wellington.

Andrew Judge - South Korea - Training Program for Greentech staff in Seoul on Specialised MACE flow monitoring instruments.

Kate McKenzie - United States & Canada - Attended the international Microsoft Government Leaders Forum in Seattle and met with senior Canadian Government officials in relation to procurement, shared services and information and communication technology policy.

Dillon Kombumerri - Netherlands & United Kingdom - To work with key social housing specialists from Amsterdam and London regarding the redevelopment of The Block at Redfern.

Tony Gates - United States & United Kingdom – To attend an international conference on Computer Aided Dispatch System Implementations.

Appendix 18 Privacy management The Privacy and Personal Information Protection Act 1998 (Privacy Act) introduced a set of binding privacy standards for the New South Wales public sector. These standards, known as information protection principles, regulate the way public sector agencies deal with personal information in relation to its collection, storage, use and disclosure.

All of the Offices of Commerce have Privacy Management Plans that set out the policies and practices adopted to ensure compliance with the legislative provisions as well as establishing procedures to deal with complaints. These Plans have been lodged with the Privacy Commissioner and the Attorney General has approved any Code of Practice related to Commerce’s operations. Copies of these documents and further information about the Privacy Act are available to the public on request.

Individuals can apply under the Privacy Act for access to personal information held by Commerce. A complaint, or internal review, can be lodged if a person believes the Department has breached an information protection principle under the Privacy Act or its Code of Practice.

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Codes of Practice A Code of Practice is in place that modifies the application of the Privacy Act in respect of the functions of the Office of Fair Trading. The Code of Practice authorises non­compliance with the information protection principles where they prevent the Office of Fair Trading from carrying out its functions.

The Office of Fair Trading is also covered by the provisions of the Investigation Code of Practice, the Code of Practice for inter-agency Transfers of Information and the Privacy Code of Practice for the New South Wales Public Sector Workforce Profile.

Applications made under the Privacy Act 2003/04 Department of Commerce did not receive any applications for the year 2003/04 under the Privacy Act. The Office of Fair Trading continues to process one internal review.

Fees and Charges The current Privacy Management Plans provide for the payment of an application fee of $30. The fee is applicable to requests for access to personal information, which may be held by the Department. A processing charge of $30 per hour is applied after the first 20 hours of work. No fees or charges apply for applications for reviews under Part 5 of the Privacy Act.

Further information can be obtained from the following contacts:

Commerce Fair Trading Industrial Relations

Privacy Coordinator The Privacy Coordinator The Privacy Coordinator Department of Commerce Office of Fair Trading Office of Industrial Relations Level 22, McKell Building P O Box 972 PO Box 847 2-24 Rawson Place PARRAMATTA NSW 2124 DARLINGHURST NSW 2010 SYDNEY NSW 2000 Telephone: (02) 9895 0362 Telephone: (02) 9243 8735 Telephone: (02) 9372 8720 Facsimile: (02) 9243 8739 Facsimile: (02) 9372 8733

Appendix 19 Research and development Office of Industrial Relations The Australian Bureau of Statistics was commissioned to interrogate data to provide New South Wales specific statistics on the intersection of participation in paid work and family life, at a cost of $5,220.

A Question of Balance, a report produced by the National Institute of Economic and Industrial Research, measures the impact on the New South Wales economy of expanding a range of flexible work and family conditions. The cost to OIR was $28,500.

The Office is participating as an industry partner with the Universities of Queensland and Sydney and other state and commonwealth agencies in a three year Australian Research Council Linkage Project examining the access, use and efficacy of parental leave in Australia. OIR’s contribution amounts to $16,500.

Office of Government Procurement Following the release of the findings of the Business Process Redesign project in late 2003, significant development work was undertaken on revised contract documentation. This is directed at establishing the recommended Preferred Supplier Agreement form of contract that is expected to facilitate and simplify the contracting process and improve contract and supplier performance management.

Tendering and contracting documentation underwent continuous development and improvement for application in the client-specific contracting environment. Examples of improvements in documentation included: Requests for Tenders, Requests for Quotations, Expressions of Interest and Evaluation Methodologies. Time was also devoted to the production of an appropriate version of Procure-IT, specifically designed for one-off contracting as opposed to the establishment of panel period contracts.

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StateFleet commenced developing a “Clean Car Calculator”. This enables Government fleet managers to calculate greenhouse emissions and fuel use of vehicles, to facilitate environmental improvements in their fleets by selecting vehicles with better environmental performance.

As part of a partnership with New South Wales Health Peak Purchasing Council, The Health & Community Services Unit are taking a lead role in a Strategic Contracting Review with the client to develop improved procurement planning, deliver and management of agreements on their behalf.

Office of Government Business As a member of the Cooperative Research Centre for Waste Management and Pollution Control (CRC), Sustainable Water Solutions (SWS) has worked on a number of research projects that have now been commercialised. The most significant of these is the UNIFED sewage treatment process, which is an enhancement of the IDEA (Intermittent Decanted Extracted Aeration) sewerage process developed and widely implemented by the Department in New South Wales.

As well as assisting in cooperative research projects SWS has continued the in-house development of wastewater technologies that will assist local water utilities to deliver best value to the Government and the community.

SWS (via its Water Services Section) have joined the Urban Water Cycle Research Program at the University of Newcastle.

Projects being supported include:

� development of water cycle modelling at allotment, subdivision and regional scales; � development of multi-criteria decision making for urban water systems; � water quality and public health aspects of rainwater tank use. The Department (through the Water Services Section of SWS) is also an associate of the CRC for Water Quality and Treatment, based in Adelaide.

Appendix 20 Risk management Corporate risk management Commerce is responsible for a wide and diverse range of activities from major construction projects, purchasing and tender arrangements on behalf of the New South Wales Government Sector, to ensuring that the public good is respected in day to day commercial and workplace arrangements in New South Wales. All of these activities involve some form of risk - risks that services will not be delivered or delayed, the chance of suffering some form of financial or economic loss, inefficient use or waste of public funds, or the loss of opportunities.

Risk management is an integral part of all operations and complements the role that Commerce has in the New South Wales Government Sector. During 2003/04 the risk and insurance operations were reviewed and are now being consolidated under a shared business services model.

The aim is to progressively create a department wide risk management function that will deliver both a more efficient and comprehensive range of services across all of Commerce. By centralising the risk and insurance functions cost savings will be achieved and better risk management practices introduced.

To this end, the Commerce Audit Committee was renamed the Commerce Risk and Audit Committee and its first task in the new reporting year was to finalise a Commerce Risk Register.

Over the next 12 months, the newly formed Commerce Corporate Risk Unit will be involved in:

� identifying risks and developing risk control strategies including related business continuity plans

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� improving the practice of risk management across Commerce through the introduction of a continuing awareness and education program for managers

� better management of the Crown’s financial assets and liability exposures � reviewing risk management practices in terms of better practice � consolidating and managing the insurance and claims program in order to generate

further premium reductions.

Financial Risk Management Plan The Department of Commerce has maintained its financial performance during the 2003/04 financial year and currently has a strong financial position. As at 30 June 2004 the Department’s total assets amounted to $1,068M compared to $758M at 30 June 2003 and has an overdraft facility of $45m to cover any need for short term funds for working capital requirements. The overdraft facility was used once during 2003/04. The Department also has a loan facility with T-Corp with a limit of $400M to fund StateFleet Leasing arrangement. Out of this facility, $235M has been drawn down during 2003/04 and $219.5M was outstanding as at 30 June 2004. The Department’s superannuation liabilities are fully funded and as at 30 June 2004 and the reserve balance exceeded liability by $118M.

As the Department’s client base is predominantly public sector and the incidence of bad debts minimal, the main focus of the Department’s Financial Risk Management Plan is on the risks impacting the Department’s ability to achieve financial targets. In arriving at financial targets, Commerce considers a number of factors including future revenue streams, client base and Government fiscal policies. The Financial Risk Management Plan includes the following strategies to address key risk factors:

� The Department’s revenue stream is predominantly from Government agencies and therefore any fiscal policy changes that are implemented across agencies will have a direct impact on their financial results. In addition, the Department is heavily reliant on a small number of major customers.

� The impact of salary award increases, without reference to the economies of the industries in which the Department operates, has the capacity to impact on performance and achievement of targets. The Department has continued various cost reduction strategies including the refinement of the Shared Business Services model and integration of an Information Management System to reduce operating costs.

� Management of surplus staff capacity is a continuing business challenge for the Department. During 2003/04 a total of 148 staff accepted Voluntary Redundancy. The Voluntary Redundancy Program will continue in the 2004/05 financial year.

� Another major factor that will have an impact on the Department’s finances is the current market testing for the sale of business units. Sale of businesses will have a negative impact on the Department’s ability to absorb corporate support costs.

� The implementation of the new International Accounting Standards in January 2005 will change the Department’s financial reporting framework for 2005/06 including restating the 2004/05 comparative figures. Changes to audit and corporate disclosure requirements under the Corporate Law Economic Reform Program (CLERP) will also have an impact on the Department’s financial reporting. The Department has assessed the impact of these changes and is monitoring new developments in this area to ensure that the Department fully complies with the requirements.

Insurance cost and claims analysis The Corporate Insurance Program is with the Treasury Managed Fund (TMF)

This insurance provides cover for:

� workers compensation � motor vehicle � property including consequential loss

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� public and products liability, including professional indemnity � travel and personal accident

For the reporting period, Commerce has worked closely with the Fund Manager - GIO, in all classes of insurance to ensure incidents were reported promptly. There has been a marked improvement in the reporting and completion of claims.

The cost of insurance for 2003/04 decreased by 7 per cent over 2002/03, a result that compares favourably when viewed against the current upward trend in the general insurance market.

In addition, Commerce has exposure to contractors, clients, and the general public as program and project manager for large construction projects. It follows that Contracts Works Insurance from the general insurance market is used to provide protection of the work and for any liability incidents arising out of these activities.

Premiums and claims for the past four fiscal years for the TMF insurance program are analysed below.

Workers compensation claims The New South Wales Department of Commerce is committed to ensuring the health, safety and wellbeing of staff (including contractors) and visitors to its workplaces.

Under the Treasury Managed Fund Workers Compensation Insurance Program claims are not finalised for five years. In this way provision is made for the late lodgement of claims, the success of rehabilitation and/or the results of drawn out litigation.

The severity of injuries, measured in cost, is grouped into loss bands.

Analysis of loss band costs indicates that the majority of workplace injuries continue to be of minor nature and that rehabilitation is effective. The majority of claims have a cost of less than $10,000.

There has been a 14 per cent decrease in the number of claims and a 32 per cent decrease in premium this financial year. This compares favourably with other members of the TMF.

Property insurance claims A comprehensive review of property claims was performed this year. The outcome has been a significant number of claims being completed with $600,000 insurance settlement monies recovered from the Fund Manager. In all 250 claims were reviewed with only 30 claims requiring finalisation.

Reporting of claims has increased due partly to a higher awareness in reporting incidents by employees, improved communication channels and improved internal service delivery.

For the year 75 per cent of claims related to – theft/burglary, malicious damage and storm/water damage. In dollar terms this represents 81 per cent of property claims.

Liability insurance claims The TMF covers all of the Departments legal liabilities to third parties for which we can be sued, including but not limited to:

� personal injury and property damage � products liability � professional indemnity

The long-term nature of this type of claim means that the most recent data does not generally reflect future liability performance. Despite these limitations, the number of incidents reported has decreased by 72 per cent.

Motor vehicle claims There has been a 17 per cent reduction in the number of claims and this is attributed to drier weather, which improved conditions on the roads, and a reduction in fleet size.

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Collisions involving other drivers were 35 per cent less than last year, with property damage accidents also 9 per cent down. Not withstanding these improvements the increased cost of vehicle repairs, resulting from outstanding historical claims, has contributed to an increase in premiums with the average cost of claims rising to $3550.

The recent introduction by Commerce of its Fleet Management Policy and completion of a related Fleet Management Plan are expected to deliver further improvements in 2004/05.

Appendix 21 Senior Executive Service Remuneration Kate McKenzie Level SES 8

Position Director-General, NSW Department of Commerce

Remuneration $358,050 plus Recruitment Allowance $30,000

Highlights � Continued with the establishment of the NSW Department of Commerce and

established a corporate and strategic framework for the agency. � Positioned the Department of Commerce as a centre of expertise in fair trading,

industrial relations, information technology and procurement for government. � Managed improvement to service and advice delivery to promote consistent, fair and

ethical business practices in New South Wales for government, industry employees and consumers.

� Led the assessment and implementation of strategies to reduce the cost and risk in conducting government business through procurement, property, service, education and information technology activities.

Alan Marsh Level: SES Level Level 6,

Position: Executive Director, Project Reviews

Remuneration $247,092.

Highlights � Reviewed the Office of Government Procurement. � Reviewed Sustainable Water Solutions Business Unit. � Contributed to stage one of Business Model Implementation for Department of

Commerce.

David O’Connor Level SES Level 6

Positions Commissioner for Fair Trading, Deputy Director-General, Office of Fair Trading, NSW Department of Commerce

Remuneration $246,900 plus Recruitment Allowance $26 000 plus Additional Responsibility allowance of $10 000 paid from 24/3/04

Highlights � Successfully addressed the priority projects and outcomes of performance agreement

as Deputy Director-General, Office of Fair Trading, Department of Commerce by leading the implementation of a number of significant strategies managed all aspects of Office of Fair Trading including customer services, compliance with regulatory requirements and accountable use of public resources.

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Tony Collins Level SES Level 6

Position

Remuneration

Deputy Director-General, Office of Government Business

$225,105

Highlights � Established Office of Government Business and its integration within Commerce. All

core business services have been reviewed and implementation of the outcomes of these phase 1 reviews are in progress.

� Provided effective service and support to Government through management of and input to strategic projects.

� Oversighted the delivery or progression of major projects and program for client agencies including: Parramatta Government Property Strategy, North Coast Correctional Centre, Western Sydney International Dragway, DET Capital Programs for schools and TAFE, Water supply and Sewerage projects across regional New South Wales, Centenary Stoneworks Program, advancement of Walsh Bay Redevelopment and Cabramatta Police Station.

� Financial performance for year 2003/04 exceeded targets.

Robert Wheeler SES Level SES Level 5

Position Deputy Director-General Office of Information and Communications Technology

Remuneration $219,850 + Recruitment allowance $26,000

Highlights � Managed all operational activities of OICT. � Oversaw the continuing implementation of eGovernment strategies in New South

Wales. A new eGovernment Blueprint and Action Plan was developed following extensive research and consultation with New South Wales Government agencies. The Blueprint sets the directions for Government use of information and communications technology to improve service delivery and streamline government processes. The Action Plan outlines a two-year program of potential projects to deliver measurable results for the people, businesses and communities of New South Wales.

� Oversaw the implementation of corporate services reform strategies in New South Wales Government

� Co-ordinated the introduction of a Framework for improved governance and management of ICT projects across government.

� Oversaw the ongoing development of the Government Radio Networks, including enhancements to the Government Radio Network and implementation of the Mobile Data Radio Network.

� Ongoing management and development of the New South Wales Government’s connectingBusiness Licensing Project.

� Ongoing management and development of the Human Services Better Service Delivery Program.

� Co-ordinated a number of projects to encourage the use of open source software within Government.

� State representation at National Online Council forums.

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� Ongoing management and development of a number of New South Wales Government electronic service delivery programs including the New South Wales Government Online portal (www.nsw.gov.au), Government Directory, Bookshop.nsw and GovLink.

� Ongoing management of initiatives to develop the Government’s broadband telecommunications capability, including regional broadband services projects that are delivering broadband services to health and education sites across regional New South Wales.

Mr Brian Baker Level: SES Level 5

Position: Group General Manager, State Projects and Regional New South

Services,

Remuneration $219,850

Highlights � Effective service to Government provided through management of and input to

strategic projects. � Projects and programs that have been delivered/progressed for client agencies

include, Department of Education and Training schools capital programs and accommodation requirements for class size reduction program, Lithgow Government Office Building, Kempsey and Dillwynia Correctional Centres and the Clarence/Coffs Harbour water supply pipeline.

� Financial performance for Year 2003/04 activities exceeded targets.

Mr Chris Johnson B Arch, M Built Env, M Arch, M Cult Herit, LFRAIA

Level: SES Level 5

Positions: NSW Government Architect and General Manager, Government Architect’s Office

Remuneration $197,584

Highlights � Co-ordination of New South Wales Government activities for the Year of the Built

Environment raised the profile of architectural and planning issues through a series of City Talks at Sydney Town Hall.

� Influenced city planning and architecture through membership on the Central Planning Committee and the Sydney Harbour Design Review Panel.

� Lifted the standard of projects tone through membership of the Urban Design Advisory Committee and coordination of the construction and exhibition of six houses of the future.

� Influenced attitudes to Heritage Buildings through lectures, publications and membership of the Heritage Council of New South Wales.

� Developed the Year of the Built Environment website at www.ybe2004.nsw.gov.au to communicate information on the built environment.

� Contributed to the restructuring of the Architects Act and New South Wales Board of Architects registration requirements.

� Completed major capital projects including the Lithgow Government Office Building, schools and health projects.

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Pat Manser Level SES Level 5

Position Deputy Director-General, Office of Industrial Relations

Remuneration $190,551

Highlights � Provided quality advice to the Minister about industrial relations matters. � Ensured development of high quality range of services delivered electronically via the

Internet such as ‘Check Your Pay’. � Ensured restructure of Industrial Relations Service Delivery Division to provide

seamless compliance activities for the public. � Developed network of senior officials in all states to progress industrial relations

matters in various forums including the Workplace Relations Ministerial Council. � Promoted joint project initiatives with other agencies such as OICT in areas of mutual

interest for greater effectiveness in the delivery of service. � Ensured provision of quality advice to the Minister about industrial relations matters. � Fostered effective partnerships with other agencies such as OFT, The Cabinet Office

and Treasury, to develop ‘whole of government’ policy responses. � Integrated corporate service provision with the Department of Commerce in line with

the department’s corporate and strategic frameworks � Contributed to work of Commerce Executive. � Encouraged the divisions of OIR to establish and maintain close working

relationships to ensure that policy development is timely and responsive to the New South Wales community, especially small business.

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Appendix 22 Significant Judicial Decisions Office of Industrial Relations A major focus in 2003/04 for the Office of Industrial Relations was preparing and supporting the position of the Minister and the Government in response to a variety of significant cases and inquiries at both the state and federal level.

Secure Employment Test Case In August 2003, the Labor Council of New South Wales lodged its application in the Secure Employment Test Case before the New South Wales Industrial Relations Commission to give casual and temporary employees greater employment security. The Minister intervened in the test case on behalf of the New South Wales Government. Hearings began in May 2004 and are not expected to conclude until December 2004.

Redundancy Test Case The federal Redundancy Test Case commenced in the Australian Industrial Relations Commission (AIRC) on 26 May 2003. OIR prepared submissions on behalf of the Minister. A Full Bench of the AIRC handed down its decision on 26 March 2004. The major components of the decision included an increase in the severance pay scale from four years of service to ten years and the partial removal of the small business exemption by creating a separate lower scale of severance payments for small business (those that employ fewer than fifteen employees). While the decision does not directly affect businesses covered by New South Wales state awards, it is possible that the new federal redundancy provisions will flow on to the state industrial relations system.

Family Provisions Test Case The Australian Council of Trade Unions lodged an application in the AIRC on 24 June 2003 for its Family Provisions Test Case. The Office of Industrial Relations prepared the government’s component of the joint submission of the states and territories. The submission was lodged with the Commission in May 2004 and advocates a better reconciliation of work and family commitments in the industrial relations system. The AIRC will continue to hear the case throughout 2004.

State and National Wages Cases OIR also prepared submissions on behalf of the Minister in the annual round of national and state wage cases. In the Living Wage Case 2004, the AIRC awarded wage increases roughly in line with those advocated by the joint submission of the state and territory governments. Those increases were adopted and flowed on to state awards by the Industrial Relations Commission of New South Wales in the State Wage Case 2004.

Appendix 23 State Contracts Control Board The New South Wales State Contracts Control Board (SCCB), which reports to the Minister for Commerce, is established under the Public Sector Employment and Management Act 2002. The Board’s role and functions are set out in the Public Sector Management (Goods and Services) Regulation 2000.

Membership of the SCCB includes representatives from the central, budget and non-budget agencies. It assists the Government to develop consistent and effective non-construction related procurement practices, and promote the application of these practices by departments and agencies.

The SCCB is also the Government’s central procurement and contracting authority for the provision of common use goods and services for the New South Wales public service. The SCCB is also responsible for the disposal of goods and services for the public service.

The SCCB implements the Government’s strategic procurement policies for the public service and the letting of high value, high impact contracts that support the core business activities of its major clients. The Chairperson of the SCCB is responsible for the

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investigation and resolution of grievances arising in the course of government procurement. The SCCB investigates competitive neutrality complaints involving tendering by government agencies. The SCCB also monitors the application by New South Wales Government agencies, of the Code of Practice for New South Wales Government Procurement.

Membership of the SCCB The SCCB, which meets on a monthly basis, is made up of senior representatives from central agencies and major purchasing departments and authorities, and provides a formal structure for user participation in the contracting system.

The members at 30 June 2004 were: Ms Kate McKenzie (Chair), Director-General, Department of Commerce Mr Ken Barker, Chief Financial Officer, Finance and Commercial Services, Department of Health Dr Elizabeth Coombs, Executive Director, Corporate Services Reform, Premier's Department Ms Janine Ricketts, Executive Director, Small Business Development, Department of State and Regional Development Ms Barbara Soiland, Manager, School Financial Support, Department of Education and Training Mr John Schmidt, Deputy Director-General, The Cabinet Office Mr Dick Adams, Senior Assistant Commissioner, NSW Police Mr Tim Rogers, Executive Director, Sustainability Programs Division, Department of Environment and Conservation (NSW) Ms Raj Goyal, Manager, Commercial Strategy and Management, Sydney Water Corporation Mr Frank Jordan, Director, Special Projects, NSW Treasury.

Procurement planning 2003/04 Procurement planning is part of the strategic management framework that New South Wales Government and its agencies use to plan activities and services, allocate resources and report on performance. In April 2003, NSW Treasury assumed responsibility for the procurement planning program with the new Department of Commerce providing procurement advice and support on behalf of the Board. This year's program is the first to incorporate saving targets from Smarter Buying.

Fifty-six agencies submitted procurement plans in 2003/04, 24 of these (43 per cent) for the first time.

The response rate increased from 32 per cent last year to 48 per cent this year while agencies taking part in the program account for nearly four-fifths of money spent by the New South Wales public sector on goods and services, up one-third on last year.

Overall, the 2003/04 plans are better than previous years. The key findings from the program included:

� Links between procurement and agency outcomes remain weak � Early reformers have benefited from planning savings for 2002/03 from the Smarter

Buying for Government strategy was $60 million (17 per cent above agency estimates), and plans identify estimated procurement savings of $138 million over three years to 2004-05.

The recommendations from the report cover three themes:

� Extend the planning cycle to three years to emphasise the strategic nature of procurement planning, and remove repetition and overlap with other reporting requirements

� Move from assessing plans to an outcomes approach of working with agencies to help reform their procurement

� Establish a cross-agency network and share information through case studies and the Smarter Buying website.

Agencies are still required to prepare procurement plans by 31 August 2004.

The key change is for agencies not to submit these plans to Treasury for assessment, but rather to discuss them at regular meetings between the agency, Treasury analysts, and/or Department of Commerce. NSW Treasury analysts will have a greater role

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ensuring an agency's procurement plan is consistent with broader agency and government issues.

Agencies will however, be required to submit a short progress report to Treasury by 31 August each year that includes performance against targets, achievements, and benchmarking data and, where appropriate, update their three year plan.

State Contract Control Board Contracts Over 150 period contracts worth approximately $3.1 billion (volume of sale) per annum were managed in the 2003/04 financial year by State Procurement on behalf of the SCCB. In summary there were: 220 client specific contracts; over 1,360 suppliers; over 12,000 registered client organisations; and more than 98,000 catalogue items.

During the year State Procurement, on behalf of the SCCB, established a number of significant contracts. These contracts included;

Contract 881 – IT Contracting Personnel The latest version of the contract commenced on 1 January 2004 and introduced significant innovations: revised structure of hourly rates to eliminate “hidden” supplier margins, resulting in greater competitiveness and significant savings for the customer; separate placement fee at time of engagement, and separate prices for varying placement durations, providing greater flexibility and value for the customer; improved reporting and monitoring arrangements to validate supplier performance. An important feature of Contract 881 was the opportunity it provided for Small to Medium Enterprises (SMEs). Most of the 60 panelists on Contract 881 are SMEs.

New Contract 2143 – GSAS Integrated Management Systems Contract 2143 is part of the suite of GSAS (Government Selected Application Systems) contracts for enterprise software systems, established under the GSAS Program. Previously, the software was paralleled by voluminous specifications and complex assessment processes, resulting in tender evaluations that took up to 12 months or even longer. Contract 2143 introduced simplified documents and processes, cutting the time between tender closing and contract award to about 4½ months.

Microsoft NAMS agreement On 1 July 2003, the NAMS (NSW Agreement for Microsoft Software) whole of government agreement began operation.

Benefits for customers of Microsoft software include: highly favourable pricing with potential savings of up to 40 per cent over other licensing models; the same pricing available to all customers without a minimum number of enrolments; software upgrades at no extra cost, allowing customers to operate the latest versions of Microsoft software; implementation of a standard desktop environments in organisations.

IT Master Lease Facility 2033 State Procurement assisted NSW Treasury and NSW Treasury Corporation in their deliberations over the future of the IT Master Lease Facility. Various funding options were examined for the acquisition of IT equipment and it was determined that the most effective method for New South Wales Government agencies was to use capital funds. During its five-year term the IT Master Lease Facility financed $400 million of IT equipment for New South Wales Government agencies. The facility expired on 30 June 2004.

Air Travel and Related Services Air Travel and Related Services Contract was extended until mid 2005. This contract provided a travel agency type "one stop shop" service where bookings can be made for air travel, car hire and accommodation.

The main purpose of the contract is to obtain the "best fare of the day" regardless of the carrier, based on each customer's needs. Significant rebates were available on domestic and international airfares with average savings to government of approximately 20 per cent per annum.

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Supply of Fuel The Fuel Contract was extended until mid 2005 and will continue to achieve significant savings to Government. With an improvement in marginal savings this year, the weighted average savings in this contract reached 4.5 cents per litre for fuel cards and 6.1 cents per litre for bulk fuel deliveries, which represents approximately $14.5 million per annum in savings to Government.

Retail Supply of Electricity The contract for the retail supply of electricity caters for all metering types in New South Wales and the ACT with savings of up to 20 per cent on the retail price of conventional power. Clients are able to obtain electricity to all their sites, including traffic signals and street lighting, regardless of the usage/spend on electricity per annum.

This contract supports the Government's environmental initiatives for the development of the ecologically sustainable generation of electricity and makes Green Power electricity available to buyers. Negotiated price savings deliver reductions of up to 20 per cent on the retail price of Green Power to encourage the consumption of alternative sources of electricity.

Apple Pricebook Contract 841 A new whole-of-government contract was negotiated with Apple Computers Australia. The contract commenced on 1 May 2004 with some significant benefits including: access to the full range of Apple computer hardware, software and services; key performance indicators and savings matrix measured and reported monthly; significantly improved minimum discount structures for all products with the ability to negotiate further discounts for volume; three year onsite warranty for all PCs and Notebook computers at no uplift cost.

Government Licensing System Project Following a study by the Office of Information and Communications Technology (OICT) into streamlining and integrating New South Wales Government Licensing processes, a decision was made to introduce a state-of-the-art business and occupational licensing system.

The systems offers online access, as a replacement for more than 70 different computer systems used by licensing agencies.

OICT engaged State Procurement to assist with the public tenders and establishment of a contract with the selected service provider.

Courier and Deliver Services Contract The Courier and Deliver Services Contract supported high standards of industrial relations through its contract provisions.

Contractors must comply with the following awards or determinations: Transport Industry Courier and Taxi Truck Contract Determination, General Carriers Contract Determination, and the New South Wales Transport Industry State Award and provide bi-monthly statutory declarations stating they are complying with the safety net provisions of the Courier and Taxi Truck Contract Determination, or other applicable awards. State Procurement arranged independent industrial relations audits of each contractor’s performance, the results of which showed that the contractors continued to comply with their industrial relations obligations.

Government Services Contracts There was a strong growth in client uptake of all service contracts held within the Government Services Unit (GSU). These contracts include: cleaning, waste removal, recycling services, pest control, removal of household effects and salary packaging. The successful promotion of whole of government procurement solutions and the cooperation between regulatory bodies and clients to formulate solutions has seen the focus shift from contracts that are heavily dependent on the Department of Education and Training’s use of the services to an across- the-board client uptake of the services that the GSU provides.

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Management of Treasury Managed Fund Strategic procurement assistance and planning was provided to NSW Treasury to establish new contracting arrangements for the management of the Treasury Managed Fund in the areas of Workers Compensation Claims, Health Liability Claims, Insurance Claims, Risk Management Services. Estimated overall annualised value of contracts is $50 million.

In car camera systems State Procurement played a pivotal role in the development of procurement strategies to provide in car camera systems for NSW Police Highway Patrol vehicles. This was a multi-million dollar project of strategic importance to NSW Police. Post-tender negotiations provided savings in excess of $580,000.

Motor vehicle acquisition contract This contract with an annual sales value of approximately $750 million was renewed during the year and provides a tiered pricing arrangement, which realised significant savings to core government agencies. All major manufacturers are represented on the contract, offering an extensive range of vehicles, including categories for low-emission vehicles and Australian components.

Motor vehicle disposal contracts Two contracts for disposal by auction of motor vehicles with annual sales of approximately $250 million were also renewed during the year. These contracts now incorporate a number of regionally-based providers in addition to the major Sydney-based facility. Larger vehicles and trucks are also catered for. Rates charged for the disposal service are considerably lower than commercial rates, representing significant savings to government.

DET Furniture contract This major contract for the supply of school furniture for the Department of Education and Training (DET) was renewed, in conjunction with a full review of the product range requirements. State Procurement worked closely with DET to determine the requirements and evaluate the offers received, with resultant savings and improved outcomes for the client.

Procurement certification training State Procurement identified a need for a professional competency based training that would develop staff skill levels of staff and offer career progression.

The Purchasing Certification Program, jointly owned and managed by Queensland Purchasing (a business division of the Department of Public Works, Queensland) and Central Queensland University, was selected as best fitting requirements.

In August 2003, State Procurement launched the Procurement Certification Program for clients’ staff. Twenty-five courses were conducted for client agencies’ students in 2003/04: 20 for Sydney clients; and five in New South Wales Regional Centres.

Courses were well supported and 56 client organisations were represented at one or more of the courses, accounting for 47 per cent of the total.

State Contracts Control Board (SCCB) tendering complaints handling function The Chairperson of the SCCB has the responsibility for dealing with complaints about all New South Wales Government tenders.

The Chairperson investigates complaints to determine whether any tenderer has been treated unfairly and to examine whether the procurement process was appropriate and in accordance with New South Wales Government procurement policies and procedures.

During the year, the Chairperson received 20 complaints about procurement of goods and services. All complaints were investigated and agencies advised where any departures from New South Wales Government procurement policies or procedures were identified.

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State Contract Control Board competitive neutrality tendering complaints The State Contracts Control Board (SCCB), as an extension of its complaint handling process, has been appointed the complaints handling body to review competitive neutrality complaints about tendering for government business. The Board deals with any competitive neutrality tendering complaints referred to it by the relevant Minister.

The SCCB has a statutory requirement to report:

� Details of investigations relating to competitive neutrality tendering complaints referred to it by the relevant Minister and;

� Details of any directions given to the SCCB by the Minister under clause 11 of the Public Sector Management (Goods and Services) Regulation 2000

During 2003/04, the Premier received three complaints concerning an alleged failure of the State Valuation Office to comply with competitive neutrality principles.

The Premier suggested to the Minister that the complaints be referred to the SCCB under section 146 of the PSEM Act, and that the Minister direct the SCCB under section 138 of the PSEM Act to delegate its investigative function to the Independent Pricing and Regulatory Tribunal Act 1992. The Minister was satisfied that the complaints were of the type usually referred to the SCCB under section 146 of the Public Sector Management Act 2002, however as the SCCB was involved in two of the tender processes, which were the subject of complaints, the Minister directed that the SCCB delegate its investigative function to the Independent Pricing and Regulatory Tribunal to avoid any potential conflict of interest or the appearance of any bias.

During 2003/04 there were no directions given to the SCCB by the Minister under clause 11 of the Public Sector Management (Goods and Services) Regulation 2000.

Appendix 25 Summary of land owned All valuations on the following properties were made by the State Valuation Office.

Date of Business Unit Property Description Land Valuation Valuation

Heritage and Building Services 92 Burrows Road $6,960,000 30-Jun-04

Q Stores 47-49 Bourke St, Alexandria $13,020,000 30-Jun-04

North Coast 359 High Street, Coffs Harbour $780,000 30-Jun-04

Sydney Region 236 Richmond Rd, Doonside $4,320,000 30-Jun-04

Riverina / Western White St, Dubbo $60,000 30-Jun-04

Riverina / Western 414 Moppett St, Hay $31,800 30-Jun-04

Riverina / Western 454 Church St Hay $19,200 30-Jun-04

North Coast 120 Dalley Street, Lismore $312,000 30-Jun-04

Manly Hydraulics Laboratory 110A King St, Manly Vale $3,240,000 30-Jun-04

Hunter / New England 2 Hall Street, Newcastle $180,000 30-Jun-04

South Coast 5 Horne St, Port Kembla $714,000 30-Jun-04

Riverina / Western 2-4 Coleman St, Wagga Wagga $247,200 30-Jun-04

Total $29,884,200

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