appendix a individual utility group tables · 2020-02-26 · size group. • unlike the summary...

NATIONAL PERFORMANCE REPORT 2018–19 // URBAN WATER UTILITIES64

Appendix A Individual utility group tables

• Tables A1 to A18 present a summary of key indicators by utility group for the period 2014–15 to 2018–19.

• Utilities are sorted in descending order based on their changes in values from 2018–19 within each utility size group.

• Unlike the summary tables contained within the body of this report, median and average values presented at the end of each utility group are based on all utilities reporting within the year.

Table A1 W12—Average annual residential water supplied (kL/property) by utility size group, 2014–15 to 2018–19.

Utility 2014–15 2015–16 2016–17 2017–18 2018–19 % Change from 2017–18

Major

Barwon Water 156 170 158 163 171 5.2

SA Water 180 200 166 190 198 3.8

Icon Water 188 196 190 197 204 3.5

Logan 157 151 154 145 150 3.1

Yarra Valley Water 150 156 148 151 155 2.9

City West Water 148 150 147 142 146 2.7

Gold Coast 173 170 168 161 164 1.9

Qld Urban Utilities 155 156 154 153 156 1.6

Unitywater 159 157 157 156 157 0.6

WC (Perth) 244 240 223 219 219 -0.2

South East Water 149 154 150 150 149 -0.3

TasWater 172 176 179 193 191 -0.8

Hunter Water 168 166 172 181 175 -3.3

Central Coast 155 161 169 158 -6.5

Sydney Water 201 201 206 215 199 -7.3

Median 164 166 161 163 164

Mean 171 173 169 172 173

Large

Townsville 435 369 243 242 314 29.7

Goulburn Valley Water 265 287 242 264 285 8.2

Toowoomba 146 145 155 152 163 6.9

Western Water 178 193 179 186 196 5.3

Gippsland Water 164 170 166 168 177 5.2

Coliban Water 192 210 185 201 210 4.7

Redland City 168 166 172 164 169 3.1

P&W (Darwin) 409 405 361 368 380 3.0

Central Highlands Water

149 163 150 157 161 2.6

Cairns 263 244 251 253 254 0.5

Median 185 202 182 194 203

Mean 237 235 210 216 231

Medium

Gladstone 245 243 224 132 239 80.4

Fraser Coast 181 181 201 164 186 13.5

Bundaberg 230 236 234 218 243 11.8

Riverina Water (W) 311 333 298 311 343 10.3

NATIONAL PERFORMANCE REPORT 2018–19 // URBAN WATER UTILITIES 65


Fitzroy River Water 317 363 345 343 375 9.4

MidCoast Council 142 139 144 142 155 9.2

North East Water 197 214 198 208 224 7.4

Albury 205 223 204 237 252 6.3

Lower Murray Water 475 504 428 490 519 5.8

Mackay 214 196 175 180 187 3.7

Clarence Valley 147 158 162 155 159 2.6

Wannon Water 144 153 136 144 147 2.2

East Gippsland Water 140 146 148 157 160 1.6

Tweed 178 165 178 176 177 0.6

WC (Mandurah) 238 234 221 216 212 -1.5

Queanbeyan 163 150 167 158 -5.4

Port Macquarie Hastings

151 158 152 172 160 -7.0

Shoalhaven 143 150 151 157 146 -7.0

Coffs Harbour 167 167 167 170 154 -9.4

Dubbo 322 300 386 337 -12.7

Tamworth 188 251 230 291 247 -15.1

GWMWater 237 254 210 316 249 -21.4

Median 192 205 200 178 200

Mean 212 225 212 224 229

Small

Western Downs 176 181 188 204 8.7

Westernport Water 80 77 84 85 91 7.1

Livingstone 260 294 281 296 317 7.1

Armidale 214 226 5.6

Ballina 181 168 192 179 183 2.2

P&W (Alice Springs) 382 455 418 448 457 2.1

WC (Kal–Boulder) (W) 320 295 279 280 284 1.1

South Gippsland Water

117 125 120 118 119 0.9

Lismore 155 156 155 147 148 0.7

Goulburn Mulwaree 139 162 156 149 150 0.7

Byron 180 169 156 199 200 0.5

Essential Energy 257 233 242 277 275 -0.7

Aqwest–Bunbury (W) 265 261 248 242 240 -0.9

Eurobodalla 114 117 124 123 121 -1.6

WC (Australind/Eaton) 329 315 288 288 283 -1.8

Bega Valley 137 135 150 149 145 -2.7

Southern Downs 210 145 158 157 152 -3.4

WC (Geraldton) 306 306 298 289 279 -3.6

WC (Albany) 188 178 176 176 169 -4.0

Wingecarribee 178 186 190 216 206 -4.6

Cassowary Coast 298 294 251 237 219 -7.5

Kempsey 155 149 141 159 147 -7.5

Gympie 300 182 170 171 158 -8.0

Central Highlands 632 520 445 487 443 -9.2


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S Utility 2014–15 2015–16 2016–17 2017–18 2018–19 % Change from 2017–18

Busselton (W) 284 288 275 294 265 -9.8

Orange 170 173 173 186 166 -10.8

Whitsunday 281 292 238 319 268 -16.1

Bathurst 225 235 231 254 194 -23.6

Goldenfields Water (W) 261 287 199 -30.7

Median 210 184 191 214 200

Mean 234 227 217 228 217


Table A2 W26—Total recycled water supplied (ML), by utility size group, 2014–15 to 2018–19.


Major

Logan 681 784 738 461 625 35.6

Qld Urban Utilities 9,322 8,828 4,188 4,037 4,776 18.3

Unitywater 1,215 969 1,461 1,030 1,160 12.6

SA Water 31,666 31,181 23,890 29,421 32,312 9.8

South East Water 3,891 3,968 3,233 7,433 8,073 8.6

Barwon Water 10,157 6,187 5,541 5,655 5,998 6.1

City West Water 140 2,567 2,581 2,605 2,739 5.1

Gold Coast 7,269 9,241 8,256 7,439 7,712 3.7

Sydney Water 43,075 43,342 38,339 42,833 44,021 2.8

Yarra Valley Water 3,817 3,905 4,107 2,601 2,473 -4.9

WC (Perth) 9,354 10,212 9,568 12,100 9817 -18.9

Hunter Water 4,600 5,373 5,384 4,923 3,862 -21.6

Icon Water 4,352 4,053 4,404 77 60 -22.1

Central Coast 895 724 1,042 674 -35.3

Median 4,600 5,373 4,404 4,480 4,319

Mean 10,738 10,819 9,246 8,690 8,879

Large

Toowoomba 2,864 2,773 2,854 1,743 2,597 49.0

Goulburn Valley Water 7,687 7,194 5,698 314 390 24.2

P&W (Darwin) 492 80 541 451 488 8.2

Townsville 2,877 1,606 1,719 1,283 1,367 6.5

Redland City 287 105 89 94 5.6


1,530 2,055 1,104 1,593 1,680 5.5

Western Water 5,747 8,956 9,073 7,244 7,627 5.3

Coliban Water 3,198 3,444 9,739 1,509 1,510 0.1

Cairns 2,212 2,278 2,184 2,119 1,926 -9.1

Gippsland Water 1,701 1,958 2,169 2,291 2,054 -10.3

Median 2,538 2,278 2,177 1,551 1,595

Mean 2,859 3,372 3,519 1,864 1,973

Medium

Bundaberg 642 758 452 352 533 51.4

Lower Murray Water 3,855 2,791 3,759 387 483 24.8

GWMWater 2,233 2,108 4,416 2,147 2,569 19.7

Fraser Coast 3,830 4,933 4,893 4,739 5,591 18.0

Wannon Water 1,979 1,725 1,656 1,779 2,008 12.9

Tamworth 4,278 4,071 4,188 4,060 4,563 12.4

MidCoast Council 1,327 944 1,033 1,290 1,432 11.0


386 340 481 400 440 10.0

WC (Mandurah) 131 137 168 226 239 5.8

Tweed 551 695 824 852 879 3.2

Gladstone 3,521 3,572 2,899 3,166 3,174 0.3

Mackay 5,076 4,967 2,602 4,263 4,263 0.0

Queanbeyan 100 158 70 70 0.0


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Clarence Valley 195 385 329 376 376 0.0

Wagga Wagga (S) 5,620 5,679 5,923 5,008 4,986 -0.4

Shoalhaven 1,705 1,551 1,576 2,289 2,185 -4.5

Fitzroy River Water 696 682 801 755 717 -5.0

North East Water 2,561 2,590 2,391 8,432 7,955 -5.7

Dubbo 2,599 2,327 3,043 2,448 -19.6

Albury 2,398 2,503 4,655 3,885 2,457 -36.8

Coffs Harbour 1,013 1,113 1,229 1,650 965 -41.5

East Gippsland Water 2,754 3,172 2,933 2,774 1,139 -58.9

Median 2,106 1,917 1,992 1,963 1,720

Mean 2,169 2,012 2,159 2,361 2,249

Small

Lismore 5 5 8 6 15 150.0

Livingstone 458 0 786 789 1,480 87.6

Orange 2,826 2,051 786 2,020 3,074 52.2


Ballina 517 500 701 623 782 25.5

WC (Busselton) (S) 230 225 221 247 287 16.2

WC (Geraldton) 227 216 220 214 248 15.9

Central Highlands 1,753 1,619 1,621 1,857 14.6

Eurobodalla 243 195 186 228 239 4.8

Wingecarribee 163 232 187 179 186 3.9

Gympie 549 160 118 108 111 2.8


146 221 136 108 111 2.8

WC (Australind/Eaton) 1,433 1,469 1,181 714 733 2.7

Bathurst 3,712 0 0 674 691 2.5

Byron 444 367 661 629 642 2.1

Western Downs 1,025 1,097 1,073 1,075 0.2

Southern Downs 1,545 1,538 1,524 1,298 1,279 -1.5

WC (Albany) 2,009 2,131 2,145 2,172 2,081 -4.2

Goulburn Mulwaree 1,806 1,730 1,843 1,618 1,533 -5.3

Armidale 1,263 1,188 -5.9

Bega Valley 446 401 535 680 628 -7.6

Kempsey 77 96 123 158 145 -8.2

WC (Bunbury) (S) 102 109 114 139 124 -10.8

Whitsunday 727 667 460 403 358 -11.2

P&W (Alice Springs) 910 1,121 1,078 1,146 1,001 -12.7

Kal–Boulder (S) 1,607 1,449 946 955 773 -19.1


Median 517 517 517 662 642

Mean 890 890 890 734 786

Definition of W26 changed from 2017–18, data for 2014–15, 2015–16 and 2016–17 calculated based on the previous definition.


Table A3 P8—Typical annual bill ($), by utility size group, 2014–15 to 2018–19.


Major

WC (Perth) 1,427 1,444 1,436 1,489 1,547 3.9

TasWater 1,120 1,143 1,177 1,204 2.3

SA Water 1,387 1,413 1,183 1,266 1,293 2.1

Barwon Water 1,100 1,082 1,024 1,029 1,047 1.7

Hunter Water 1,077 1,074 1,094 1,146 1,161 1.3


City West Water 968 995 967 945 955 1.1

Logan 1,689 1,628 1,643 1,603 1,608 0.3

Gold Coast 1,700 1,654 1,634 1,587 1,591 0.3


Unitywater 1,589 1,572 1,562 1,474 1,460 -0.9

Sydney Water 1,235 1,232 1,124 1,146 1,103 -3.8

Central Coast 1,227 1,286 1,279 1,231 -3.8

Icon Water 1,172 1,194 1,177 1,188 1,141 -4.0

South East Water 1,032 1,078 1,055 1,038 969 -6.6

Median 1,235 1,227 1,177 1,188 1,204

Mean 1,288 1,275 1,246 1,249 1,246

Large

Toowoomba 1,402 1,399 1,434 1,448 1,557 7.5

Redland City 1,484 1,550 1,572 1,481 1,504 1.6


P&W (Darwin) 1,999 1,983 1,861 1,850 1,862 0.6

Gippsland Water 1,324 1,317 1,342 1,348 1,352 0.3

Western Water 1,030 1,094 990 1,012 1,015 0.3

Townsville 1,589 1,579 1,552 1,555 1,559 0.3

Coliban Water 1,371 1,416 1,352 1,389 1,389 0.0


1,266 1,292 1,252 1,263 1,260 -0.2

Cairns 1,363 1,305 1,350 1,370 1,352 -1.3

Median 1,367 1,358 1,351 1,380 1,370

Mean 1,378 1,391 1,362 1,366 1,380

Medium

Gladstone 1,389 1,659 1,568 1,492 1,654 10.9

Queanbeyan 1,511 1,494 1,572 1,657 5.4

MidCoast Council 1,640 1,677 1,715 1,789 1,880 5.1

North East Water 901 932 891 909 948 4.3

WC (Mandurah) 1,501 1,608 1,610 1,657 1,704 2.8

Fitzroy River Water 1,213 1,263 1,266 1,290 1,326 2.8

Tweed 1,406 1,461 1,528 1,526 1,565 2.6

Lower Murray Water 984 1,011 939 984 1,006 2.2

Bundaberg 1,810 1,553 1,466 1,449 1,481 2.2

Mackay 1,557 1,503 1,427 1,458 1,486 1.9

Clarence Valley 1,497 1,640 1,650 1,626 1,633 0.4

Albury 1,061 1,181 1,175 1,229 1,233 0.3

Shoalhaven 1,131 1,159 1,173 1,197 1,195 -0.2


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Wannon Water 1,176 1,184 1,108 1,115 1,111 -0.4

Coffs Harbour 1,483 1,471 1,451 1,447 1,435 -0.8


1,393 1,463 1,474 1,546 1,516 -1.9

GWMWater 1,406 1,433 1,343 1,389 1,360 -2.1

Fraser Coast 1,589 1,606 1,660 1,591 1,534 -3.6

Tamworth 1,360 1,471 1,439 1,528 1,468 -3.9


Dubbo 1,663 1,591 1,784 1,700 -4.7

Median 1,393 1,471 1,451 1,458 1,481

Mean 1,351 1,412 1,390 1,420 1,432

Small

Wingecarribee 1,284 1,312 1,344 1,384 1,551 12.1

Lismore 1,536 1,626 1,682 1,694 1,809 6.8

Armidale 1,250 1,292 3.4

WC (Albany) 1,475 1,578 1,621 1,688 1,738 3.0

Kempsey 1,465 1,522 1,587 1,689 1,735 2.7

WC (Australind/Eaton) 1,771 1,777 1,764 1,811 1,860 2.7

WC (Geraldton) 1,680 1,780 1,809 1,864 1,903 2.1

Western Downs 1,156 1,419 1,417 1,439 1.6

Ballina 1,455 1,485 1,588 1,561 1,584 1.5

Cassowary Coast 1,617 1,671 1,661 1,659 1,683 1.4

Central Highlands 2,161 1,970 1,792 1,896 1,920 1.3

P&W (Alice Springs) 2,041 2,076 1,976 2,007 2,014 0.3

Westernport Water 1,145 1,138 1,150 1,173 1,176 0.3

Bega Valley 1,763 1,796 1,830 1,818 1,822 0.2


1,022 1,022 992 999 1,001 0.2

Eurobodalla 1,638 1,666 1,693 1,704 1,707 0.2

Southern Downs 1,436 1,535 1,537 1,561 1,559 -0.1


Essential Energy 1,353 1,307 1,321 1,384 1,358 -1.9

Orange 1,054 1,141 1,175 1,209 1,177 -2.6

Livingstone 1,648 1,613 1,760 1,669 1,622 -2.8

Whitsunday 1,701 1,692 1,692 1,757 1,680 -4.4

Byron 1,781 1,797 1,886 1,890 1,802 -4.7

Bathurst 1,069 1,137 1,169 1,249 1,190 -4.7

Gympie 1,461 1,286 1,268 1,318 1,200 -9.0

Median 1,470 1,578 1,604 1,659 1,622

Mean 1,506 1,540 1,547 1,561 1,567


Table A4 P7—Annual bill based on 200 kL ($), by utility size group, 2014–15 to 2018–19.


Major

WC (Perth) 1,336 1,358 1,386 1,445 1,502 3.9

Hunter Water 1,153 1,153 1,159 1,189 1,219 2.5

TasWater 1,144 1,166 1,185 1,214 2.4


SA Water 1,458 1,414 1,298 1,299 1,301 0.2

Unitywater 1,750 1,743 1,736 1,729 1,724 -0.3

Gold Coast 1,813 1,782 1,764 1,745 1,736 -0.5

Sydney Water 1,231 1,230 1,113 1,114 1,104 -0.9

Barwon Water 1,206 1,153 1,123 1,115 1,102 -1.2

Central Coast 1,335 1,376 1,350 1,328 -1.6

Logan 1,867 1,817 1,822 1,823 1,793 -1.6


Icon Water 1,214 1,206 1,194 1,197 1,137 -5.0

City West Water 1,184 1,210 1,188 1,189 1,126 -5.3

South East Water 1,264 1,291 1,263 1,264 1,146 -9.3

Median 1,336 1,335 1,298 1,299 1,249

Mean 1,405 1,376 1,357 1,361 1,345

Large

Toowoomba 1,528 1,528 1,544 1,561 1,657 6.1

Redland City 1,484 1,570 1,585 1,596 1,607 0.7

Townsville 1,589 1,579 1,552 1,555 1,559 0.3

Western Water 1,075 1,109 1,023 1,065 1,064 -0.1

P&W (Darwin) 1,576 1,568 1,541 1,520 1,511 -0.6


1,374 1,369 1,355 1,354 1,344 -0.7

Gippsland Water 1,398 1,378 1,411 1,414 1,400 -1.0

Cairns 1,288 1,291 1,289 1,308 1,287 -1.6

Coliban Water 1,396 1,392 1,386 1,389 1,366 -1.7

Goulburn Valley Water 874 870 865 864 849 -1.7

Median 1,397 1,385 1,398 1,402 1,383

Mean 1,358 1,365 1,355 1,363 1,364

Medium

Queanbeyan 1,667 1,697 1,702 1,819 6.9

WC (Mandurah) 1,423 1,535 1,564 1,620 1,676 3.5

MidCoast Council 1,809 1,864 1,898 1,983 2,043 3.0

Tweed 1,464 1,561 1,598 1,596 1,635 2.4

Coffs Harbour 1,576 1,563 1,545 1,532 1,569 2.4

Shoalhaven 1,230 1,246 1,261 1,273 1,286 1.0

Dubbo 1,416 1,417 1,411 1,424 0.9

North East Water 908 901 895 890 896 0.7

Tamworth 1,378 1,392 1,395 1,389 1,397 0.6

Mackay 1,508 1,488 1,463 1,473 1,479 0.4


1,527 1,584 1,607 1,626 1,632 0.4

Fitzroy River Water 1,112 1,121 1,141 1,165 1,166 0.1


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Wannon Water 1,299 1,288 1,244 1,236 1,236 0.0

Clarence Valley 1,597 1,723 1,743 1,737 1,735 -0.1

Lower Murray Water 785 787 782 784 783 -0.1

Bundaberg 1,348 1,393 1,434 1,434 1,429 -0.3

Albury 1,056 1,150 1,170 1,148 1,134 -1.2

Gladstone 1,303 1,526 1,521 1,601 1,575 -1.6

GWMWater 1,341 1,336 1,336 1,337 1,309 -2.1


Fraser Coast 1,622 1,671 1,661 1,657 1,560 -5.9

Median 1,348 1,416 1,434 1,434 1,429

Mean 1,347 1,406 1,415 1,425 1,433

Small

Wingecarribee 1,326 1,338 1,357 1,356 1,534 13.1

Central Highlands 1,370 1,376 1,343 1,328 1,485 11.8

Armidale 1,120 1,230 9.8

Lismore 1,682 1,777 1,850 1,887 2,012 6.6

Bathurst 1,026 1,074 1,110 1,139 1,205 5.8

Kempsey 1,564 1,640 1,715 1,789 1,868 4.4

WC (Albany) 1,500 1,625 1,676 1,742 1,811 4.0

WC (Geraldton) 1,459 1,552 1,592 1,661 1,715 3.3

WC (Australind/Eaton) 1,497 1,528 1,572 1,611 1,663 3.2

Cassowary Coast 1,551 1,601 1,618 1,628 1,673 2.8

Livingstone 1,453 1,510 1,557 1,587 1,622 2.2

Orange 1,121 1,206 1,240 1,243 1,259 1.3

Bega Valley 1,930 1,980 1,973 1,966 1,983 0.9

Southern Downs 1,481 1,595 1,611 1,634 1,648 0.9

Whitsunday 1,537 1,533 1,538 1,538 1,547 0.6

Eurobodalla 1,952 1,972 1,969 1,981 1,990 0.5

Ballina 1,496 1,554 1,609 1,619 1,625 0.4


1,176 1,159 1,140 1,143 1,145 0.2

Byron 1,864 1,913 1,929 1,893 1,896 0.2

P&W (Alice Springs) 1,576 1,568 1,541 1,520 1,511 -0.6

Westernport Water 1,390 1,388 1,407 1,410 1,399 -0.8

Essential Energy 1,248 1,247 1,243 1,243 1,223 -1.6


Western Downs 1,182 1,224 1,411 1,390 1,352 -2.7

Gympie 1,314 1,331 1,347 1,351 1,250 -7.5

Median 1,488 1,542 1,552 1,538 1,547

Mean 1,472 1,512 1,537 1,532 1,566


Table A5 F16—Total capital expenditure: water and sewerage ($000s), by utility size group, 2014–15 to 2018–19.


Major

SA Water 228,982 289,967 275,753 372,821 551,180 47.8

South East Water 237,130 152,337 171,920 152,888 207,443 35.7

Gold Coast 38,339 54,278 73,489 61,278 76,655 25.1

Hunter Water 82,686 93,133 80,156 82,839 102,911 24.2

Barwon Water 67,836 84,192 86,298 67,193 81,025 20.6

Logan 79,743 48,464 62,552 84,433 101,318 20.0


City West Water 63,640 74,940 92,603 111,586 124,304 11.4

Yarra Valley Water 185,570 275,649 242,316 286,907 312,771 9.0

Sydney Water 670,604 683,043 654,391 799,177 868,691 8.7

Icon Water 52,281 88,191 95,134 89,339 88,138 -1.3

WC (Perth) 375,768 309,692 450,828 480,897 461,199 -4.1

Unitywater 90,220 91,903 120,639 132,701 98,190 -26.0

TasWater 109,484 135,566 107,418 156,708 109,831 -29.9

Median 99,85 114,350 114,028 142,794 117,068

Mean 177,558 185,231 193,852 221,739 246,582

Large

Toowoomba 27,802 41,243 29,782 25,263 33,135 31.2

Cairns 31,231 18,350 34,211 36,872 47,879 29.9


16,306 18,704 19,504 17,712 22,751 28.4

Goulburn Valley Water 32,582 32,138 34,675 28,455 32,319 13.6

Western Water 28,159 16,571 72,024 63,766 70,030 9.8

Gippsland Water 50,955 33,897 31,861 40,140 39,497 -1.6

Coliban Water 21,174 35,614 23,001 20,736 20,300 -2.1

P&W (Darwin) 51,160 23,047 46,248 33,482 -27.6

Townsville 50,255 54,816 53,071 79,888 53,795 -32.7

Redland City 16,495 19,350 15,369 6,109 2,304 -62.3

Median 28,159 33,018 30,822 32,664 33,308

Mean 30,551 32,184 33,654 36,519 35,549

Medium

Albury 4,412 8,888 9,522 5,454 10,172 86.5

Clarence Valley 27,247 19,453 3,569 4,373 7,959 82.0

Mackay 28,139 16,930 11,447 12,439 20,465 64.5


16,947 19,920 27,198 19,573 31,228 59.5

Coffs Harbour 14,929 5,753 5,586 7,140 9,633 34.9

East Gippsland Water 8,125 7,637 11,532 8,495 11,066 30.3

GWMWater 11,566 6,768 6,946 16,331 19,601 20.0

Tweed 7,475 8,913 7,100 8,444 9,628 14.0

Fraser Coast 12,172 18,873 22,196 19,790 22,329 12.8

Wannon Water 13,605 15,082 19,084 19,091 21,059 10.3

Lower Murray Water 8,289 10,171 5,135 12,782 13,132 2.7

Fitzroy River Water 16,927 19,853 16,950 17,307 15,248 -11.9

WC (Mandurah) 23,124 14,799 22,040 18,808 15,977 -15.1

Queanbeyan 56,150 12,272 10,091 -17.8


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North East Water 10,470 14,433 9,129 18,493 14,284 -22.8

Tamworth 9,651 5,993 16,088 10,464 7,820 -25.3

MidCoast Council 7,253 15,108 9,571 15,651 11,008 -29.7

Gladstone 10,771 13,335 23,279 27,107 15,287 -43.6

Bundaberg 23,265 16,466 32,923 27,382 9,597 -65.0

Shoalhaven 24,175 22,875 61,447 127,992 40,367 -68.5

Median 12,172 14,799 13,810 15,991 13,708

Mean 14,660 13,750 18,845 20,469 15,798

Small

Orange 23,351 12,334 0 0 1,860

Byron 1,279 4,220 2,727 1,883 5,277 180.2

Livingstone 1,825 5,723 6,889 13,963 102.7

Gympie 5,774 9,494 5,275 3,123 4,544 45.5

WC (Geraldton) 14,081 11,703 10,150 9,302 12,490 34.3

Ballina 8,782 4,875 3,750 16,327 18,083 10.8

Bathurst 13,904 8,057 15,103 8,473 9,265 9.3

Westernport Water 5,048 4,422 6,023 4,686 4,682 -0.1

Wingecarribee 6,340 6,318 16,123 16,988 16,555 -2.5

P&W (Alice Springs) 5,428 6,871 6,554 6,344 -3.2

Western Downs 18,008 11,880 16,586 4,493 4,248 -5.5

Southern Downs 3,453 2,685 3,703 8,583 8,034 -6.4

WC (Australind/Eaton) 4,949 6,979 6,958 5,947 5,520 -7.2

Eurobodalla 6,954 13,872 16,768 20,351 15,174 -25.4

Armidale 3,136 2,306 -26.5

Cassowary Coast 6,075 7,771 8,431 11,766 8,607 -26.8

Kempsey 7,460 6,706 9,015 8,300 5,602 -32.5

Central Highlands 29,066 930 5,541 16,801 10,571 -37.1

Whitsunday 772 5,475 6,806 9,754 5,516 -43.4


12,975 8,520 5,535 30,030 16,762 -44.2

Lismore 6,345 8,760 11,493 21,232 11,282 -46.9


WC (Albany) 5,196 10,230 13,965 20,490 6,578 -67.9

Median 6,650 6,842 6,914 8,583 7,887

Mean 9,442 7,191 8,687 11,219 8,746


Table A6 F28—Capital expenditure: water ($/property), by utility size group, 2014–15 to 2018–19.


Major

SA Water 161 210 223 309 426 37.9

Hunter Water 164 132 125 192 263 36.9

Yarra Valley Water 94 108 101 127 153 20.3

South East Water 72 47 48 55 66 19.8

Icon Water 163 251 181 154 174 13.5

City West Water 116 122 144 141 158 11.8

Barwon Water 235 254 383 232 243 4.9

Sydney Water 85 123 124 98 98 0.1

WC (Perth) 208 204 305 320 317 -0.9

Qld Urban Utilities 138 133 119 158 155 -1.8

Gold Coast 66 49 65 62 53 -13.7

Logan 203 190 219 269 232 -13.7

Unitywater 117 119 131 91 76 -16.2

TasWater 268 366 333 489 336 -31.1

Median 149 132 138 156 166

Mean 149 165 179 193 197

Large

Western Water 207 82 446 173 387 124.5

Toowoomba 206 174 206 224 357 59.1


136 148 179 164 184 12.2

Cairns 224 56 266 334 344 2.8


P&W (Darwin) 650 242 273 260 -4.7

Coliban Water 124 202 211 173 137 -20.4

Gippsland Water 157 207 201 322 213 -33.7

Redland City 27 13 22 17 10 -40.5

Townsville 339 477 388 397 172 -56.8

Median 206 188 226 249 237

Mean 208 229 252 238 236

Medium

Shoalhaven 233 294 362 298 690 131.7

Albury 94 113 258 128 234 82.4


347 216 341 251 416 65.9

Tweed 65 103 120 112 170 51.9


Clarence Valley 96 164 96 129 158 22.5

GWMWater 191 141 102 394 472 19.8

WC (Mandurah) 183 137 133 209 219 4.8

Fraser Coast 275 368 454 301 303 0.9

Tamworth 325 194 384 198 195 -1.6

Mackay 465 171 123 229 216 -5.8


Bundaberg 94 111 98 151 118 -22.2


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Wannon Water 156 236 252 206 142 -31.4

North East Water 141 207 134 214 142 -33.5

Coffs Harbour 57 51 51 161 106 -34.1

Queanbeyan 85 150 76 -49.3

MidCoast Council 85 223 194 328 150 -54.3

Gladstone 145 217 402 789 168 -78.7

Median 156 194 164 217 200

Mean 187 195 211 251 235

Small

Orange 1,127 575 0 0 69

Byron 33 256 53 138 212 53.5

WC (Geraldton) 523 417 260 406 546 34.3

Whitsunday 2 156 219 245 320 30.7

Gympie 168 221 148 147 184 25.1

Central Highlands 2,457 36 173 98 107 9.2

Wingecarribee 156 118 298 332 363 9.2

Southern Downs 294 178 294 586 637 8.7

Goulburn Mulwaree 589 248 283 288 268 -6.8

Kempsey 458 339 321 297 276 -7.0

Westernport Water 49 91 188 146 131 -10.5

Armidale 136 117 -14.1

Ballina 230 114 86 252 212 -15.9

P&W (Alice Springs) 292 316 509 404 -20.6

Bathurst 505 346 679 354 273 -22.8

Cassowary Coast 326 377 474 666 505 -24.2

Western Downs 657 336 1,441 343 243 -29.2

Lismore 93 333 257 295 195 -33.8


Eurobodalla 140 157 163 406 253 -37.6

Livingstone 88 167 284 135 -52.4


143 87 180 1,384 473 -65.9

WC (Albany) 224 331 429 431 127 -70.6

Median 230 234 259 297 243

Mean 420 240 305 353 273


Table A7 F29—Capital expenditure: sewerage($/property), by utility size group, 2014–15 to 2018–19.


Major

SA Water 180 214 169 213 346 62.4

South East Water 275 170 191 151 208 37.6

Gold Coast 99 179 237 183 249 36.2

Barwon Water 248 337 198 217 285 31.7


Logan 613 283 377 519 677 30.4

Sydney Water 279 242 219 314 341 8.6

City West Water 38 53 65 103 105 2.8

Hunter Water 191 265 211 146 149 2.1

Yarra Valley Water 162 267 224 248 244 -1.5

Icon Water 153 272 368 362 328 -9.3

WC (Perth) 284 187 252 264 235 -11.2

TasWater 316 345 218 306 215 -29.9

Unitywater 208 204 283 357 248 -30.5

Median 220 244 222 234 249

Mean 234 233 231 257 280

Large

Cairns 226 201 224 180 311 72.9


130 153 124 105 158 50.6


Gippsland Water 693 329 293 283 383 35.4

Coliban Water 188 315 110 114 141 24.3

Toowoomba 337 651 358 216 204 -5.5

Townsville 308 201 276 619 523 -15.5

Western Water 305 215 787 891 704 -21.0

P&W (Darwin) 224 154 510 303 -40.5

Redland City 292 366 264 93 30 -67.8

Median 292 269 266 210 291

Mean 291 297 286 321 304

Medium

Mackay 211 226 154 43 247 467.9

Clarence Valley 1,713 1,079 101 108 321 197.6


Coffs Harbour 569 189 179 123 283 129.5

Albury 83 247 111 90 178 98.1

Lower Murray Water 88 56 80 124 207 67.0


230 473 559 422 646 53.3

Gladstone 338 355 617 273 404 48.2

Wannon Water 196 140 228 277 403 45.5


Fraser Coast 77 178 174 266 332 24.9

GWMWater 219 91 142 148 178 20.7

Queanbeyan 2,605 427 390 -8.6


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North East Water 81 93 52 163 146 -10.4

Tweed 175 179 101 150 131 -12.9


Tamworth 132 86 352 282 171 -39.3

WC (Mandurah) 391 213 387 207 122 -40.9

Bundaberg 824 536 1,142 995 217 -78.1

Shoalhaven 315 212 1,023 2,473 151 -93.9

Median 219 212 203 186 221

Mean 331 265 430 354 257

Small

Orange 218 117 0 0 38

Byron 85 118 206 38 321 736.7

P&W (Alice Springs) 161 262 17 116 575.7

Livingstone 64 351 298 1,170 292.2


600 395 108 102 382 275.5

Western Downs 1,132 889 22 62 166 166.1

WC (Australind/Eaton) 262 525 355 122 241 96.7

Bathurst 376 155 246 158 287 82.2

Gympie 303 526 303 107 176 65.6

WC (Geraldton) 355 309 417 116 152 31.1

Ballina 389 218 166 835 1,052 26.0


Wingecarribee 213 248 626 622 567 -8.9

Eurobodalla 233 586 736 655 555 -15.2

Cassowary Coast 312 481 373 501 324 -35.4

Armidale 202 120 -40.7

Central Highlands 44 52 360 1,596 939 -41.1

Lismore 392 320 609 1,266 735 -41.9

Kempsey 177 272 524 451 230 -49.0

WC (Albany) 139 407 569 1,085 354 -67.4

Goulburn Mulwaree 227 269 1,037 1,745 443 -74.6

Southern Downs 14 73 44 217 45 -79.4

Whitsunday 64 222 299 516 71 -86.3

Median 247 258 327 217 287

Mean 292 300 355 472 376


Table A8 F13—Combined operating cost: water and sewerage ($/property), by utility size group, 2014–15 to 2018–19.


Major

TasWater 949 990 1,022 911 977 7.3

Sydney Water 709 726 697 675 720 6.6

SA Water 706 734 673 666 698 4.8


Logan 1,153 1,111 1,050 1,122 1,161 3.5

City West Water 1,154 1,187 1,120 1,041 1,071 2.9

Barwon Water 638 623 663 677 694 2.6

Unitywater 1,041 1,040 1,032 1,028 1,048 1.9

Yarra Valley Water 976 895 872 885 1.5

Hunter Water 665 615 595 648 655 1.1

South East Water 921 964 885 858 865 0.8

Gold Coast 1,228 1,189 1,206 1,195 1,193 -0.2

Icon Water 816 966 1,006 1,012 985 -2.7

WC (Perth) 618 629 608 610 547 -10.2

Median 921 971 950 891 931

Mean 908 926 903 892 910

Large

Redland City 921 923 846 960 1,033 7.6

Coliban Water 822 866 824 829 887 7.0

Townsville 1,062 1,042 1,046 1,019 1,087 6.6


815 844 869 964 1,027 6.5

Toowoomba 1,244 727 630 764 801 4.9

Western Water 741 973 901 845 866 2.5

Gippsland Water 1,276 1,231 1,184 1,238 1,249 0.9

Cairns 718 684 684 701 703 0.2


P&W (Darwin) 1,182 996 935 886 -5.3

Median 856 907 885 918 890

Mean 939 936 890 916 943

Medium

MidCoast Council 1,091 1,024 1,023 996 1,209 21.3

Mackay 1,356 1,164 928 1,018 1,175 15.4

Shoalhaven 828 784 817 794 896 13.0

Albury 716 710 681 703 763 8.6

Tweed 1,007 984 1,009 1,010 1,033 2.4

Fitzroy River Water 751 697 666 659 673 2.1

Tamworth 1,006 965 979 1,028 1,024 -0.4

Bundaberg 817 821 691 835 826 -1.0

Coffs Harbour 1,083 1,023 997 1,020 999 -2.0

Wannon Water 1,044 1,007 956 983 961 -2.2

North East Water 858 878 911 888 858 -3.4

East Gippsland Water 875 960 1,076 937 904 -3.6



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Clarence Valley 908 849 820 832 797 -4.3

GWMWater 990 1,043 994 1,009 964 -4.5


938 921 902 977 908 -7.0

WC (Mandurah) 586 690 611 633 580 -8.4

Queanbeyan 1,406 1,384 1,247 -9.9

Fraser Coast 896 926 952 1,019 902 -11.5

Gladstone 2,521 1,496 1,065 1,566 1,273 -18.7

Median 908 926 940 980 906

Mean 998 929 915 953 936

Small

Livingstone 1,242 1,812 843 1,197 41.9


1,129 1,178 950 896 1,103 23.2

Whitsunday 1,285 1,285 1,169 1,365 1,676 22.8

Kempsey 1,111 1,074 1,019 1,018 1,243 22.0

Western Downs 1,187 1,284 881 783 951 21.5

Byron 1,371 1,320 1,393 1,525 1,726 13.2

Southern Downs 1,580 1,448 804 1,074 1,174 9.4

Orange 799 786 834 813 872 7.3

Lismore 1,139 1,177 1,172 1,106 1,179 6.6

Ballina 1,380 1,299 1,308 1,247 1,319 5.8

Armidale 1,129 1,191 5.4

Eurobodalla 966 1,013 1,075 1,076 1,082 0.5

Wingecarribee 865 854 905 907 909 0.2

WC (Geraldton) 732 675 616 628 629 0.1

P&W (Alice Springs) 1,883 1,317 1,198 1,184 -1.2

Goulburn Mulwaree 809 892 763 766 756 -1.4

Westernport Water 474 1,012 997 1,016 997 -1.9

Cassowary Coast 988 1,040 588 1,044 1,018 -2.5

WC (Australind/Eaton) 1,005 886 792 695 670 -3.6

Bathurst 1,047 1,102 1,138 1,237 1,156 -6.6

WC (Albany) 705 801 726 735 669 -9.0

Central Highlands 1,766 1,618 1,176 918 762 -17.0

Gympie 306 723 415 344 269 -21.7

Median 1,026 1,088 973 1,016 1,082

Mean 1,032 1,118 993 972 1,032


Table A9 F8—Revenue from community service obligations (%), by utility size group, 2014–15 to 2018–19.


Major

Barwon Water 4.83 4.71 4.89 0 4.48

WC (Perth) 6.15 6.15 6.51 6.22 6.63 6.6

Hunter Water 4.57 4.45 4.49 4.21 4.4 4.5

Sydney Water 6 5.92 5.5 5.05 4.98 -1.4

City West Water 3.89 3.55 3.33 3.44 3.38 -1.7

Unitywater 0.9 0.86 0.84 0.82 0.8 -2.4

South East Water 4.94 4.44 4.6 4.3 4.1 -4.7

TasWater 2.71 2.72 2.71 2.47 2.31 -6.5

Yarra Valley Water 5.28 5.02 5.25 5 4.64 -7.2

SA Water 9.44 9.14 10.5 10.63 9.29 -12.6

Icon Water 3.7 3.23 3.34 1.99 1.57 -21.1

Gold Coast 0 0 0 0 0

Logan 0 0 0 0 0

Qld Urban Utilities 1.8 1.65 0 0 0

Median 4.23 3.99 3.92 2.95 3.74

Mean 3.87 3.7 3.71 3.15 3.33

Large

Townsville 1.6 1.19 1.02 1.04 1.45 39.4

Redland City 0.4 0.3 0.3 0.33 0.36 9.1

Coliban Water 4.44 4.07 4.2 4.03 4.07 1.0

Goulburn Valley Water 5.51 5.65 5.67 5.47 5.33 -2.6

Gippsland Water 4.23 3.89 4.33 4.45 4.15 -6.7


0 5.27 4.34 5.53 5 -9.6

Cairns 2.74 2.88 2.83 2.86 2.58 -9.8

P&W (Darwin) 3.61 2.77 2.65 2.3 -13.2

Western Water 4.62 4.01 4.25 3.53 2.95 -16.4

Toowoomba 0.73 0 0 0

Median 3.48 3.75 3.52 3.19 2.77

Mean 2.94 3.16 2.97 2.99 2.82

Medium


1.4 1.05 1.11 0.8 0.97 21.2

Wannon Water 4.29 4.5 4.75 4.77 5.16 8.2

Tweed 1.2 1.22 1.06 1.03 1.1 6.8

Queanbeyan 0 0.5 0.39 0.41 5.1

Fraser Coast 0.4 0.42 0.42 0.9 0.94 4.4

East Gippsland Water 6.05 6.19 6.2 6.25 6.47 3.5

Shoalhaven 1.49 1.49 1.31 1.22 1.26 3.3

Clarence Valley 1.4 1.28 1.29 1.16 1.17 0.9

Mackay 0.2 0.2 0.22 0.21 0.21 0.0

GWMWater 6.51 6.59 6.9 6.52 6.5 -0.3

North East Water 6.57 6.06 6.49 6.24 6.1 -2.2

Lower Murray Water 5.66 5.67 5.98 5.54 5.34 -3.6

Albury 0.9 0.79 0.77 0.74 0.71 -4.1


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Tamworth 0.99 0.86 0.82 0.86 0.82 -4.7

MidCoast Council 1.36 1.27 1.18 1.05 1 -4.8

Coffs Harbour 1 0.96 0.89 0.86 0.81 -5.8

Fitzroy River Water 1.3 0.94 1.08 1.12 1.01 -9.8

Bundaberg 1.8 1.7 3.26 3.59 2.56 -28.7

WC (Mandurah) 18.27 6.28 10.39 -40.77 -12.63 -69.0

Gladstone 0 0 0 0 0

Median 1.4 1.27 1.15 1.04 1

Mean 3.2 2.5 2.73 0.12 1.5

Small

Whitsunday 1.7 2.54 3.21 4.5 10.96 143.6

Wingecarribee 1.2 0.96 0.76 0.65 0.75 15.4

Westernport Water 3.74 3.86 3.88 3.27 3.66 11.9

Lismore 1 0.97 1.46 0.94 1.02 8.5

Bathurst 0.8 0.8 0.59 0.59 0.64 8.5

Ballina 1.9 1.04 1.06 0.75 0.81 8.0

Orange 0.8 0.87 0.84 0.81 0.86 6.2

WC (Geraldton) 13.59 6.22 -65.26 -131.71 -136.87 3.9

Byron 0.62 0.58 0.5 0.54 0.55 1.9

Gympie 4.4 2.53 4.24 2.2 2.2 0.0

P&W (Alice Springs) 9.3 14.27 14.03 13.88 -1.1

Eurobodalla 1.12 0.98 1.02 0.91 0.89 -2.2

Armidale 0 0 0.84 0.8 -4.8


5.48 5.48 6.03 6.02 5.67 -5.8

Kempsey 1.26 1.29 1.38 1.14 1.04 -8.8

WC (Australind/Eaton) 22.91 13.84 -1.1 14.33 1.99 -86.1

Goulburn Mulwaree 0.22 0.82 0.72 60 0.66 -98.9

Western Downs 40.6 0 4.82 59.18 0 -100.0

WC (Albany) 34.61 22.52 -8.25 3.85 -17.91 -565.2

Cassowary Coast 0 0 0 0 0

Central Highlands 0 0 0 0 0

Livingstone 0 0 0 0 0

Southern Downs 1 0 0 0 0

Median 1.2 1.01 0.8 0.91 0.8

Mean 6.52 3.73 -1.36 1.86 -4.71


Table A10 C15—Average duration of an unplanned interruption: water (minutes), by utility size group, 2014–15 to 2018–19.


Major

Barwon Water 88 99.5 102 89 126.7 42.4

Central Coast 198 202 198 265 33.8

Gold Coast 132.4 119.7 137.5 116 126 8.6

Hunter Water 364 136 231 149 161 8.1


Icon Water 119.5 135 134.7 125.1 135 7.9

SA Water 163 185.7 195 226.3 240.4 6.2

South East Water 89 81.3 83 87.4 83.8 -4.1

City West Water 112 122.2 125.3 119.6 113 -5.5

Unitywater 157 139 160 129.5 119.7 -7.6

Yarra Valley Water 103.2 122.5 118.2 102.9 95 -7.7

Sydney Water 147 136 133 155 143 -7.7

WC (Perth) 96 107.9 103 112 102.9 -8.1

Logan 156.6 143 177.6 117.2 90.7 -22.6

Median 132.4 134.5 133.8 122.3 126.3

Mean 143.5 132.8 145.3 132.3 138.4

Large

Toowoomba 648 1,198 1,789.8 50.2

Coliban Water 115 118.4 132 102.5 142.1 38.6

Townsville 67.3 63.9 77 70 84.2 20.3


69 109.2 107.3 137.7 155.1 12.6

Gippsland Water 89 76.2 87.4 85.2 93.4 9.6

Goulburn Valley Water 113 107.5 98.2 102.7 98.6 -4.0

Cairns 44.1 92 65.1 49 .3 44.5 -9.7

Western Water 95.3 92.8 214.8 90 72 -20.0

Redland City 20.5 23.9 114 148 113.8 -23.1

Median 79 92.4 107.3 102.5 98.6

Mean 76.7 85.5 171.5 220.4 289.2

Medium

Tamworth 0 420

Gladstone 15.9 46 47.6 23.2 69.8 200.9


210 121 30 30 90 200.0

Coffs Harbour 120 120 207 72.5

Wannon Water 91.2 104.9 93.5 79.3 90.3 13.9

Tweed 134 112 136 141 159 12.8

GWMWater 85.2 105.7 94.4 103.4 115.1 11.3

Dubbo 162 129 142 10.1

WC (Mandurah) 61 49.9 71 65 71 9.2

Lower Murray Water 57 54.1 57 59 62 5.1

North East Water 104.7 107.7 111.5 99.4 96 -3.4

Riverina Water (W) 185 206 183 242 233 -3.7

Albury 137 137 119 266 254 -4.5

Fitzroy River Water 98.2 33 39.8 34.4 32.6 -5.2


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East Gippsland Water 64 71.5 92 76 72 -5.3

Bundaberg 138 77 58 -24.7

Shoalhaven 135 202 104 147 94 -36.1

Fraser Coast 129.5 127.8 105.6 230.3 104.8 -54.5

Mackay 92 115 66.5 63.6 19.1 -70.0

Median 98.2 107.7 99.2 79.3 94

Mean 106.6 106.2 98.4 104.5 125.8

Small

Western Downs 62 61 53 90 69.8

WC (Kal–Boulder) (W) 45 62.4 44 46 74.2 61.3

Cassowary Coast 418 375 218 185 254 37.3

Aqwest–Bunbury (W) 43.6 61 49 34 45 32.4

Wingecarribee 122 120 270 341 26.3

WC (Geraldton) 102 120 137 135 162.8 20.6


160 95.6 91 101 121 19.8

Orange 255 135 135 135 141 4.4

Whitsunday 120 120 120 120 120 0.0

Central Highlands 45 30 30 30 30 0.0

Byron 120 120 120 0.0

Armidale 135 127 -5.9

Goldenfields Water (W) 258 235 -8.9

Livingstone 22.9 26 25.7 19 16.3 -14.2

WC (Albany) 124 132 121 147 123.6 -15.9

Westernport Water 103 80.2 109 108.6 85.9 -20.9

Eurobodalla 220 214 213 237 178 -24.9

Busselton (W) 197.5 85.7 63.5 93.7 66.3 -29.2

Bega Valley 141 234 165 -29.5

WC (Australind/Eaton) 75 56 85 87 58.2 -33.1

Gympie 97.2 85 81.6 197.3 129 -34.6

Lismore 140 214 129 180 90 -50.0

Kempsey 215 155 26 198 96 -51.5

Median 120 95.6 109 135 120

Mean 135.1 120.4 100.9 135.8 124.8


Table A11 C13—Total complaints: water and sewerage (per 1,000 properties), by utility size group, 2014–15 to 2018–19.


Major

Barwon Water 4.3 4.4 4.3 3.3 4.5 36.4

South East Water 3.4 3.4 3 2.7 3.2 18.5

Logan 12.3 14.3 16.3

Yarra Valley Water 5 5.8 11 11.1 12.4 11.7

Sydney Water 2.7 2.6 2.1 2.2 2.4 9.1

Hunter Water 6.3 4.8 3.1 3.5 3.8 8.6

City West Water 3.4 5.2 3.6 3.3 3.4 3.0

Qld Urban Utilities 5 6 5.9 6.6 6.7 1.5

Gold Coast 5 6.3 8.4 3.6 3.5 -2.8

Unitywater 2 1.2 1.4 1.5 1.4 -6.7

Central Coast 7.9 10 9.3 -7.0

SA Water 2.4 2.3 2.5 2.2 2 -9.1

TasWater 12.2 15.6 12.6 -19.2

Icon Water 4.3 3.8 4.3 3.7 2.8 -24.3

WC (Perth) 0.8 0.8 0.8 1.2 0.8 -33.3

Median 3.9 4.1 4 3.5 3.5

Mean 3.7 3.9 5 5.5 5.5

Large

Gippsland Water 9.5 9.4 10.9 8.7 14.2 63.2

Coliban Water 6.3 6.5 8.6 5.3 6.4 20.8

Goulburn Valley Water 4.3 6.6 5.4 3.9 4.5 15.4


3.2 5 6.9 8.4 8.6 2.4

Toowoomba 2 2.6 4.1 3.2 3.2 0.0

Townsville 10 0.7 0.8 0.5 0.5 0.0

Redland City 4 3.6 2.6 3.2 3 -6.2

P&W (Darwin) 39.5 86.2 85.1 68.4 60.4 -11.7

Cairns 3 2.9 3.6 2.4 2.1 -12.5

Western Water 4 5.5 3.3 3.3 2.6 -21.2

Median 4.1 5.2 4.8 3.6 3.9

Mean 8.6 12.9 13.1 10.7 10.6

Medium

Coffs Harbour 1 0.4 1.6 0 0.2


32 31.2 15.5 6 28.5 375.0

Clarence Valley 109 0 19 42.7 124.7

Lower Murray Water 1.8 2.9 4.8 1.7 3.2 88.2

Queanbeyan 52 55 88.4 60.7

Tamworth 59 54.5 39.5 48 68.8 43.3

Fitzroy River Water 51 48 47.2 39.9 46 15.3

MidCoast Council 11 8.2 4.4 3 3.4 13.3

North East Water 2.6 1.7 2.9 3.4 3.8 11.8

Tweed 29 0 1 1 0.0


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East Gippsland Water 1 1.8 4 3.7 3.6 -2.7

Dubbo 23.1 18.3 17 15.2 -10.6

Bundaberg 2 2.8 12.8 59.7 52.6 -11.9

WC (Mandurah) 0.4 0.4 0.3 0.6 0.5 -16.7

Fraser Coast 4 7.7 20.5 15.1 10.1 -33.1

Wannon Water 3.6 6.1 5.3 6 4 -33.3

Mackay 30 33.4 57 93.4 60.9 -34.8

Albury 6 7 11.2 2 1.2 -40.0

Shoalhaven 2 1.5 1.8 2 0.9 -55.0

GWMWater 7.3 7.4 7.6 8.3 0.4 -95.2

Gladstone 0 0 0.3 0.3 0 -100.0

Median 4 6.5 5.3 6 3.8

Mean 18.6 13.2 14.6 18.3 20.7

Small

Kempsey 2 2.4 1.1 1 6.3 530.0

Essential Energy 1 2.5 1 2 12.5 525.0

Eurobodalla 1 1.9 2 4 11.9 197.5

Ballina 3 0.9 0.6 2 5.7 185.0

Lismore 4 0.3 0.5 2 5.4 170.0

Armidale 10 22.1 121.0

Byron 5 4.5 6.1 8 14.8 85.0


Wingecarribee 74 87.9 90 81 119 46.9

Cassowary Coast 128 115.4 16.6 10.3 14.4 39.8

Southern Downs 49 48.5 95.6 5.4 6.9 27.8

Goulburn Mulwaree 98.5 0 69 80.2 16.2

Orange 104 123.1 111.6 102 112.4 10.2

P&W (Alice Springs) 3 45.2 101.3 110.7 121.9 10.1

Central Highlands 182 184.2 146 24.1 25.5 5.8

Bathurst 91 89.3 69.4 51 52.9 3.7

Livingstone 140 7.1 61.6 3.3 3.3 0.0

WC (Geraldton) 1.3 1.2 1.5 2.3 2 -13.0

Whitsunday 150 106.2 84.7 9.3 7.8 -16.1

WC (Australind/Eaton) 0.7 0.8 1.5 1.2 0.9 -25.0


6.1 5.2 6.2 8.9 5.7 -36.0

Bega Valley 16 7.2 7.5 11 6.9 -37.3

WC (Albany) 0.6 1 0.9 1.1 0.5 -54.5

Gympie 0 2.3 5.5 5.2 0.5 -90.4

Western Downs 5 9.2 2.8 0.2 -92.9

Median 5 6.8 6.2 5.4 6.9

Mean 42.2 41 34.4 21.2 25.7


Table A12 C14—Percentage of calls answered by an operator within 30 seconds, by utility size group, 2014–15 to 2018–19.


Major

Yarra Valley Water 63.5 46.9 64.3 54.4 90.2 65.7

Gold Coast 43 45 54.1 20.2

Unitywater 80 81 72 83 15.3

South East Water 84.4 77.2 67 52.6 58.2 10.7

TasWater 88.6 88.5 89.1 86.5 87.1 0.7

Icon Water 71.3 66.7 61.1 73.1 73.5 0.6

SA Water 85.3 85.3 85.4 85.4 85.9 0.6

Sydney Water 79 73 60 76 69 -9.2

WC (Perth) 72.8 71.1 70.6 62.6 56.1 -10.4

Barwon Water 89.5 88 85 79 67 -15.2

Hunter Water 70 71 67 69 58 -15.9

City West Water 82.6 82.5 81 81 50.5 -37.5

Median 79.5 77.2 68.8 72.5 68

Mean 75.8 75.6 73 69.7 69.4

Large

Toowoomba 80 81 1.2

Western Water 94.4 88.3 86 75 75.8 1.2

Goulburn Valley Water 99 97.2 97.3 98.6 96.7 -1.9

Coliban Water 91.3 90.9 91.8 86.5 83 -4.0


92 88.2 89.4 79.7 70.7 -11.3

Gippsland Water 82.7 88.8 83.8 83.5 67.8 -18.8

Median 92 88.8 89.4 81.8 78.4

Mean 91.9 90.7 89.7 83.9 79.2

Medium

Tweed 48 49 50 50 69 38.0

North East Water 89.9 90.8 90 96 98.4 2.5

Bundaberg 95 96 1.1

East Gippsland Water 99.8 99.5 99 99 99 0.0

Mackay 97 97 0.0

Shoalhaven 96 98 98 98 98 0.0

Wannon Water 99 99.3 98.8 98.8 98.6 -0.2

GWMWater 94 93.1 92.3 91.4 90.9 -0.5

Lower Murray Water 87.6 86.4 94 95 94 -1.1

Wagga Wagga (S) 100 100 94 94 92 -2.1

Fitzroy River Water 80 80 75.9 -5.1

Gladstone 100 79.7 -20.3


84 98 96 96 75 -21.9

Coffs Harbour 99 99 99 76 -23.2

Median 94 98 95 96 93

Mean 88.8 90.5 91.1 92.1 88.5

Small

Bega Valley 87 50 50 70 40.0

Gympie 80 72 78 8.3


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Western Downs 91 94 3.3

Whitsunday 84.4 86.6 2.6

Wingecarribee 53 66 96 97 99 2.1

Eurobodalla 100 72 68 65 66 1.5


Bathurst 100 100 100 0.0

Goldenfields Water (W) 100 100 0.0


99.7 99.5 94 98.8 98.6 -0.2

Orange 65 77 76 72 -5.3

Ballina 100 100 90 -10.0

Lismore 80 77 80 80 70 -12.5


Median 83.5 77 87 87.7 88.3

Mean 84.4 79.3 84.3 85 84.5


Table A13 A8—Water main breaks (no. per 100 km of water main), by utility size group, 2014–15 to 2018–19.


Major

Gold Coast 7.1 7.4 5.1 6.4 9.1 42.2

Qld Urban Utilities 28 25.7 23.1 22.5 30 33.3

City West Water 37.1 40.1 42.1 42.8 51.8 21.0

Logan 6.5 4.7 4 5.1 5.8 13.7

SA Water 13.9 14.9 13.5 13.6 15 10.3

Barwon Water 29 33.5 31 29.4 32.3 9.9

WC (Perth) 15 12 13.1 11.1 11.6 4.5

Unitywater 3.3 3.7 4.8 4.1 4.2 2.4

South East Water 32.2 33.5 32.7 37.1 36.9 -0.5

Yarra Valley Water 39.3 48.5 47.4 46.3 43.9 -5.2

Icon Water 14.2 13.8 14.3 16.3 14.7 -9.8

Hunter Water 28.9 26.8 24.8 30 27 -10.0

Central Coast 17 16 14.4 12.1 -16.0

Sydney Water 26 26 23.9 32.8 24.7 -24.7

Median 26 21.4 19.6 19.4 19.9

Mean 21.6 22 21.1 22.3 22.8

Large

Redland City 3.4 3.2 3.1 3.1 4 29.0

Townsville 28.6 31.6 33.5 18.3 21.7 18.6

Gippsland Water 25.1 24.5 23 25.1 26.9 7.2

Goulburn Valley Water 22.6 19.9 12.9 16.2 17 4.9

Western Water 12.2 13.3 12.3 12.2 12.1 -0.8

P&W (Darwin) 21.1 17.2 11.2 10.7 9.8 -8.4

Coliban Water 26.1 29.1 28.7 28.5 25.8 -9.5

Cairns 13.3 12.4 10.5 23 20 -13.0


20.7 18.8 18.2 25.4 20.9 -17.7

Toowoomba 20.7 13.3 16.3 29 12.8 -57.2

Median 20.9 18 14.6 20.6 20.4

Mean 19.4 18.3 17 19.2 34.4

Medium

Gladstone 141 33.9 6.7 10.8 98.5 812.0

Queanbeyan 7.5 8.3 6.5 15.8 143.1

Fraser Coast 3.6 3 4.2 3.6 7 94.4

WC (Mandurah) 4.2 3.6 4 2.8 4.8 71.4

Clarence Valley 10.7 12.3 15.4 5.9 9.4 59.3

Tamworth 13.9 8.9 5.5 6.8 10.1 48.5


3.1 2.6 1.8 4.2 5.7 35.7

Lower Murray Water 35.4 32 28.6 26.2 33.4 27.5

Tweed 4.1 7.5 9.1 7.5 9.5 26.7

Bundaberg 3.9 4.2 8 3.9 4.6 17.9

North East Water 12.5 8.7 13.7 10.3 11.9 15.5

Mackay 10.3 11.8 9.4 6.6 7.3 10.6

GWMWater 55.4 55.5 56.6 58.5 57.1 -2.4


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Shoalhaven 7.9 8 5.7 6.5 6.1 -6.2

MidCoast Council 9.2 1.7 6.9 8.9 8.3 -6.7

East Gippsland Water 17.3 12.9 12.8 17.1 15.9 -7.0

Fitzroy River Water 12.9 16.7 16.2 12.3 11.2 -8.9

Coffs Harbour 2.7 7.1 10 9.7 8.2 -15.5

Dubbo 6.5 7.8 9.7 7.8 -19.6

Riverina Water (W) 6.9 18.6 11.6 8.1 6 -25.9

Wannon Water 9.7 11.1 9.6 8.3 5.2 -37.3

Median 9.7 8.7 9.1 8.1 8.3

Mean 19.2 13.1 12 11.2 16.4

Small

Southern Downs 16.6 3.7 4.5 1.1 7.2 554.5

Livingstone 3.9 3.2 2.9 1 3.5 250.0

Eurobodalla 13 12.7 10 9.1 28.1 208.8

Kempsey 7.3 5.5 12.6 5.1 10.6 107.8

Wingecarribee 5.3 12 15 8.1 14.6 80.2

Byron 8.8 7.1 13.7 17.1 27.4 60.2

Cassowary Coast 18 7.6 8.8 12.7 18.2 43.3

Armidale 13.2 17.3 31.1

Goldenfields Water (W) 16.3 15 16.7 11.3

Lismore 20.1 35.8 29.5 39.9 43.2 8.3

Westernport Water 13.6 22 18.2 20 21.2 6.0

Whitsunday 19.4 15 10.4 19.4 20.4 5.2

Gympie 4.8 3.8 11.1 9.8 9.8 0.0

WC (Kal–Boulder) (W) 20.8 20.3 15.5 19.7 19.3 -2.0


39.5 40.9 29.5 34.3 32.7 -4.7

WC (Australind/Eaton) 4.7 7.4 9.2 6.9 6.5 -5.8

Busselton (W) 8.3 7.2 7.1 9.7 9 -7.2

Central Highlands 42.5 40.4 48.6 42.1 37.7 -10.5

WC (Geraldton) 26.9 25.2 27.4 32.5 28.6 -12.0

Western Downs 24.6 20.5 28 18.2 15.1 -17.0

P&W (Alice Springs) 2.2 8.3 30.7 44.3 36.2 -18.3

Orange 7.1 8.8 7.3 8.7 6.3 -27.6

Essential Energy 14.1 20.9 16.2 24.6 15.2 -38.2

WC (Albany) 11.3 11.4 10.9 15.1 9 -40.4

Aqwest–Bunbury (W) 12.4 13.5 17.5 9.9 5.9 -40.4

Bathurst 6.8 14.8 10.8 15 7.2 -52.0

Bega Valley 6.3 4.5 9.5 13.1 5.7 -56.5

Goulburn Mulwaree 9.6 19 19.7 8.2 -58.4

Median 11.9 12 13.7 15 15.1

Mean 14.1 14.9 16.3 17.3 17.2


Table A14 A14—Sewerage mains breaks and chokes (no. per 100 km sewer main), by utility size group, 2014–15 to 2018–19.


Major

Barwon Water 35.4 38.8 33 36.1 51.2 41.8

Icon Water 51.6 54.1 48.9 55.6 72.1 29.7


South East Water 14.3 17.6 18 16.2 19 17.3

City West Water 17 21.4 20.3 21.3 24.1 13.1

SA Water 48 51 43 43 46 7.0

Sydney Water 68.7 58.4 62.8 70 74 5.7

Central Coast 38 34.3 37 38 2.7

WC (Perth) 17.6 18.6 17 17 17 0.0

Gold Coast 3.9 7.2 4.3 5.1 4.9 -3.9

Hunter Water 53.6 42.7 49.6 50.6 44.9 -11.3

Qld Urban Utilities 30.1 25.2 24.9 20.9 18.4 -12.0

Logan 12.6 11.5 11.2 10.7 9 -15.9

Unitywater 25 24.5 24.8 16.4 13.7 -16.5

TasWater 45 36.6 -18.7

Median 30.1 30.2 28.9 30.7 36.6

Mean 31.5 31.7 30.7 31.7 33.8

Large

Townsville 2.8 3.9 2.7 2.8 7.3 160.7

Goulburn Valley Water 10.1 9.5 9.1 6.1 10.3 68.9

Western Water 15.5 14.1 11.5 12.7 18.1 42.5


19.7 22.6 19.3 19.1 20.5 7.3

Cairns 7.6 7.2 11.8 14.5 15.1 4.1

Gippsland Water 8 8 8.4 9.1 7.8 -14.3

P&W (Darwin) 8.9 22.2 19 14.3 9.9 -30.8

Coliban Water 48.1 53.7 40.5 29.8 20.5 -31.2

Toowoomba 29 64.8 56.9 64.6 44.2 -31.6

Redland City 7.2 7.2 4 3.6 2.3 -36.1

Median 9.5 11.8 11.7 13.5 12.7

Mean 15.7 21.3 18.3 17.7 15.6

Medium

Albury 65 76 78 9 44 388.9

Clarence Valley 52 31 36 64 77.8

Queanbeyan 33 86 59 101 71.2

Mackay 4.1 5.1 3.8 2.2 3.5 59.1

WC (Mandurah) 7.5 9 10 7 11 57.1

Gladstone 6.9 10.9 12.4 5.6 7.9 41.1

Fitzroy River Water 24.4 25.9 28.1 17 21.7 27.6

Lower Murray Water 17.1 15.6 18 16 19 18.8

Bundaberg 9.1 11.4 10.1 11.5 13.1 13.9

Fraser Coast 5.4 6.2 8.1 7.1 7.9 11.3


Dubbo 46 35.7 38 40 5.3

GWMWater 45 50.5 46.3 42.1 43 2.1


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North East Water 8.8 9.6 11.8 10.3 10.3 0.0

Coffs Harbour 89 97 95 84 82 -2.4

Wannon Water 13.4 18.2 18 12.5 12.1 -3.2


Tamworth 50 20 41 8 7 -12.5


27 15 14 9 -35.7

Shoalhaven 11 13 8 11 3 -72.7

Tweed 0 1 1 0 0

Median 10.1 14.3 18 11.5 12.1

Mean 23.4 24.4 27.8 20 25.3

Small

Southern Downs 13.2 35.7 12 0.3 34.2 11,300.0


23.6 29.9 110 13.4 36.6 173.1

Wingecarribee 22 10 31 26 45 73.1

Western Downs 9.6 4.8 4.8 2.8 4.4 57.1

WC (Busselton) (S) 3.5 3.7 3.8 2 3 50.0

WC (Albany) 25 30.6 20.9 17 21 23.5

Livingstone 3.6 6 3.3 4.2 5.1 21.4

Byron 11 21 7 7 8 14.3

Whitsunday 0.3 8.9 8.9 15.5 17.6 13.5

Eurobodalla 32 23 25 33 37 12.1

Orange 33 42 78 83 90 8.4

Armidale 49 51 4.1

Westernport Water 2 4.2 4.1 6 6 0.0

Essential Energy 129 120.7 122 115 -5.7

Bathurst 99 162 91 55 49 -10.9

Cassowary Coast 3.5 1.3 4.8 4.4 3.9 -11.4

Central Highlands 24.9 39.4 32.9 7.6 6.5 -14.5

Kal–Boulder (S) 17.7 27 30 39 33 -15.4

WC (Bunbury) (S) 12.4 12.8 9.2 14 11 -21.4

WC (Australind/Eaton) 10.4 7.9 7.4 9 7 -22.2

WC (Geraldton) 10.8 8.7 7.1 12 9 -25.0

Gympie 40.9 3.8 3 8.7 5.9 -32.2

Bega Valley 9 20 14 27 18 -33.3

Lismore 50 28 16 26 17 -34.6

Goulburn Mulwaree 106.7 69 44 -36.2

P&W (Alice Springs) 0.9 1.8 3.6 6.3 3.2 -49.2

Kempsey 33 25 10 22 5 -77.3

Median 13.2 16.4 11 14 17

Mean 24.8 23.2 29.4 25.2 25.4


Table A15 A15—Property connection sewer breaks and chokes (no. per 1,000 properties), by utility size group, 2014–15

to 2018–19.


Major

Barwon Water 1.8 2.8 6 6 9.4 56.7

Icon Water 9.4 10.1 9.5 10.4 13.8 32.7


Central Coast 2.9 6.9 3.2 3.6 12.5

Unitywater 1.5 1.3 1.3 1.1 1.2 9.1

South East Water 4.7 5 4 4.8 5.2 8.3

City West Water 5 5.2 4.5 3.2 3.4 6.2

TasWater 10.1 10.7 5.9

Hunter Water 10.2 8.5 9.3 10 10.3 3.0

SA Water 29 32 26 28 28 0.0

Sydney Water 0.2 0.2 0.3 0.3 0.3 0.0

Qld Urban Utilities 3.8 3.3 3.9 3.1 2.9 -6.5

Gold Coast 1.2 0.9 2.2 2.3 1.8 -21.7

Logan 1.8 1.8 1.9 1.3 1 -23.1

Median 4.2 3.3 4.5 4 4.4

Mean 6.3 6.3 6.4 6.5 7.1

Large

Townsville 3 4.3 4.2 3.2 5.5 71.9


1 1.7 2.2 3.8 4.9 28.9

Western Water 5 5.6 4.8 4.2 4.9 16.7

Cairns 3.2 1.4 2.2 2.7 2.7 0.0

Goulburn Valley Water 0 4.3 2.3 5 4.6 -8.0

Redland City 0.3 0.6 1.3 1.1 1 -9.1

Coliban Water 4.5 5.2 8.9 4.3 3.6 -16.3

P&W (Darwin) 3.1 3.1 0.8 2 1.4 -30.0

Gippsland Water 1.8 1.8 2.4 2.2 1.3 -40.9

Toowoomba 0.6 4.3 2.5 1 -60.0

Median 3 2.5 2.3 3 3.2

Mean 2.4 2.9 3.3 3.1 3.1

Medium

Shoalhaven 0.2 0.1 0.1 0 3.5

Coffs Harbour 3.5 1.5 2.8 0.5 2 300.0

Gladstone 0.8 0.7 1.2 0.6 1 66.7

Wagga Wagga (S) 14.7 13.4 6.7 5 7.8 56.0

Bundaberg 0.2 0.2 0.6 8.7 13.2 51.7

Fitzroy River Water 9.7 9.8 10.6 9.7 11.6 19.6

Lower Murray Water 0 6.2 6 7 8 14.3

Dubbo 6.1 6.9 7 1.4

North East Water 1.8 2 2.9 3 3 0.0

Wannon Water 4.6 3.5 3 3 3 0.0

GWMWater 25.1 31.4 29.2 35.1 34.9 -0.6

Albury 13.4 12.5 10.7 4.5 4.1 -8.9



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Fraser Coast 1.3 1.3 2.7 2.8 2.3 -17.9

Tamworth 2.4 10.8 8.6 10.2 5.4 -47.1

Tweed 0.3 1.2 1.2 0.8 0.3 -62.5

Clarence Valley 3.6 5.9 20.4 5.7 -72.1

Mackay 1.7 0.6 1.7 2.2 0.6 -72.7


1.1 1 0.2 -80.0

Queanbeyan 10.6 0 0

Median 1.8 1.8 3 3 3.2

Mean 4.9 6 5.6 6.2 5.8

Small

Orange 9.9 1.4 0.3 3.2 10.9 240.6

Kempsey 9.6 14.1 24.9 6.2 21 238.7


4.5 1.8 64 3.7 10.1 173.0

Livingstone 2.3 3.4 1.4 2.2 57.1

Byron 7.9 10.3 11.3 9.6 14.9 55.2

Southern Downs 8.4 6.3 2.1 7.6 11.3 48.7


Cassowary Coast 0.9 3.2 3.1 0.8 1 25.0

Armidale 27.3 32.9 20.5

Central Highlands 2.3 1.1 10.2 10.3 1.0

Essential Energy 41.3 44 43.3 51.3 51.7 0.8

Bathurst 1.7 3.1 3.2 4.9 4.9 0.0

Goulburn Mulwaree 6.6 17 17.4 18 14.7 -18.3

Eurobodalla 5.7 4.4 4.6 5.8 4.3 -25.9

P&W (Alice Springs) 0.2 0.2 2 1.3 0.9 -30.8

Bega Valley 0.9 2 1.5 4.4 2.2 -50.0

Wingecarribee 8.5 3.7 4.6 16.9 8.4 -50.3

Lismore 10.1 8.2 5.9 21.3 9.5 -55.4

Western Downs 1.6 2.8 2.9 2 0.8 -60.0

Gympie 0.8 0.5 4 0.6 -85.0

Whitsunday 1.7 0.3 0.9 1.4 0.1 -92.9

Kal–Boulder (S) 2.5 0 1 1.8 0 -100.0

Median 3.5 3 3.2 4.7 6.7

Mean 6.3 6.4 10 9.4 9.9


Table A16 A10—Real losses (L/service connection/d), by utility size group, 2014–15 to 2018–19.


Major

South East Water 67 64 59 47 66 40.4

TasWater 277 313 13.0

Logan 78.8 67 66.1 76.5 83.1 8.6

Central Coast 31 34 35 37 5.7

SA Water 90 82 86 76 78 2.6

WC (Perth) 79.7 78 87 83.6 85 1.7

Sydney Water 74 76 83 93 94 1.1


Hunter Water 91 104 96 86 79 -8.1

Gold Coast 77 81 76.3 76.4 69.3 -9.3

Unitywater 69 66 51 55.2 49.8 -9.8


Barwon Water 25 47 45 48 34 -29.2

City West Water 70 71 70 89 57.8 -35.1

Icon Water 58 69 79 83 45 -45.8

Median 70 71 73 76.4 69.3

Mean 69.9 69.9 68.5 84 80.9

Large

Cairns 24 27 7.9 21.4 46.3 116.4


30 30 40 40 50 25.0

Coliban Water 65 74 63 60 72 20.0

Gippsland Water 78 72 90 80 90 12.5

Townsville 276 143 306.4 342.9 11.9

Western Water 47 37 32 51 50 -2.0


Toowoomba 84.5 85 59.3 81 66.9 -17.4

Redland City 44.1 17 16.1 16.5 11.6 -29.7

P&W (Darwin) 229 96 143 222 142 -36.0

Median 65 73 61.1 70 81

Mean 79.2 80.7 69.8 99.6 97.2

Medium

Dubbo 51.3 4 86 2,050.0

Clarence Valley 111 46.9 43 126 193.0

GWMWater 110 109 112 72 119 65.3

Riverina Water (W) 86 115 55.6 57 85 49.1

Tweed 56 90.9 104 137 31.7

North East Water 120 60 48 59 70 18.6

Shoalhaven 92 72 107 64 71 10.9

Gladstone 860.2 336 239.3 47.8 50.8 6.3

Wannon Water 71 72 84 70 70 0.0

Tamworth 69 87 79 55 55 0.0

Mackay 106.5 131 130.3 189.9 186 -2.1

Fitzroy River Water 180 152 114.2 186 176 -5.4

Lower Murray Water 45.7 76 80 51 48 -5.9


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Queanbeyan 0 101 92 -8.9

Albury 55 46.2 63 44 -30.2

Coffs Harbour 50 48 56 62 42 -32.3

Fraser Coast 84 78 89.1 80.7 54 -33.1

MidCoast Council 61 71 84 57 37 -35.1

Bundaberg 50.3 354 50.6 215.5 133.7 -38.0

East Gippsland Water 51.4 66 48 55.8 27.8 -50.2

WC (Mandurah) 54.5 67 77 93.8 41.9 -55.3

Median 71 77 79 63 70

Mean 121.8 118.4 80.4 82.5 83.4

Small

Livingstone 0 0 0 116.8

Ballina 156 156 89 57 100 75.4

Whitsunday 537.2 346 101.8 144.7 251.4 73.7

WC (Albany) 174.5 189 115 111 163.9 47.6

Gympie 190 98 147.8 133.2 185.4 39.2

Goulburn Mulwaree 70 67.3 95 119 25.3


103.5 100 87 105 122.8 17.0

WC (Australind/Eaton) 139.8 107 109 124.4 142.3 14.4

Essential Energy 82 84 90.7 101 111 9.9

Southern Downs 182 96 66.5 27.8 29 4.3

Busselton (W) 79.8 69 78 115 119 3.5

Orange 61 63 106 112 113 0.9

Cassowary Coast 356 390 463.9 458.8 461.8 0.7

Armidale 129 127 -1.6

Eurobodalla 48 50 54 52 51 -1.9

Bega Valley 50 50 51 51 50 -2.0

Lismore 40 39 38 103 96 -6.8

Aqwest–Bunbury (W) 106 95 104 108 98 -9.3

Wingecarribee 61 116 107 117 95 -18.8

Kempsey 97 93 63 114 90 -21.1

Central Highlands 271.4 253.7 200 -21.2

P&W (Alice Springs) 200 126 153 118 92 -22.0

WC (Geraldton) 262.4 217 106 209.7 161.6 -22.9

WC (Kal–Boulder) (W) 30.1 42 88 102.4 78 -23.8

Bathurst 67.9 84 58 -31.0

Byron 53 90 50 84 49 -41.7

Goldenfields Water (W) 200.6 151 54 -64.2

Western Downs 65.4 170.5 52.1 -69.4


Median 97 95 88.5 111 100

Mean 134.4 115.8 106.8 119.8 117.2


Table A17 E12—Total net greenhouse gas emissions (net tonnes CO2 equivalents per 1,000 connected water properties), by

utility size group, 2014–15 to 2018–19.


Major

Hunter Water 220 181 167 163 357 119.5

SA Water 320 402 272 302 426 41.1

Icon Water 257 255 242 268 363 35.7

TasWater 179 196 9.4

Unitywater 199 199 212 6.6

Sydney Water 84 144 176 173 180 4.3

Barwon Water 262 268 263 257 267 4.0

Central Coast 397 436 449 3.0


City West Water 27 32 32 30 28 -5.9


Logan 187 163 -12.5

South East Water 60 60 56 63 49 -22.3

WC (Perth) 738 817 828 754 510 -32.4

Median 210 195 172 185 204

Mean 221 249 225 231 245

Large

Redland City 34 190 462.7

Toowoomba 501 633 26.5

Townsville 294 368 25.2

Coliban Water 610 770 454 384 443 15.3

Gippsland Water 639 898 546 543 617 13.6


246 444 230 208 236 13.5

Western Water 520 530 440 512 558 9.0

Goulburn Valley Water 872 780 686 1,004 1,080 7.5

Cairns 256 254 -0.4

P&W (Darwin) 165 154 179 229 215 -6.2

Median 565 650 447 339 405

Mean 509 596 422 396 459

Medium


416 385 395 304 482 58.6

Shoalhaven 437 454 470 479 754 57.3

GWMWater 607 583 426 477 566 18.8

Dubbo 492 470 505 563 11.5



Wannon Water 751 776 675 696 704 1.2


North East Water 838 885 750 697 653 -6.3

Fitzroy River Water 475 445 -6.3

Albury 393 477 437 418 383 -8.4

Queanbeyan 233 299 200 169 -15.6


AP

PE

ND

IX A

I

ND

IVID

UA

L U

TIL

ITY

GR

OU

P T

AB

LE


Coffs Harbour 487 456 489 459 386 -15.9

Tamworth 393 423 422 469 376 -19.8

WC (Mandurah) 193 189 348 350 257 -26.6

Tweed 413 453 457 730 420 -42.5

Median 437 454 437 472 449

Mean 485 475 459 480 475

Small

Lismore 233 229 171 64 223 247.9

Bathurst 337 418 278 434 56.1

Kempsey 324 292 303 321 460 43.2

Western Downs 334 472 41.2

Ballina 390 386 295 378 456 20.6

Whitsunday 355 408 15.1

Goulburn Mulwaree 449 662 761 670 744 11.0

P&W (Alice Springs) 609 636 577 822 859 4.5

WC (Geraldton) 341 373 351 331 332 0.2

Byron 166 138 385 383 -0.5

Bega Valley 342 422 399 417 413 -1.0



377 372 416 454 446 -1.8


Armidale 436 423 -3.0

WC (Albany) 434 419 380 368 356 -3.5

Eurobodalla 359 335 381 530 500 -5.7

Wingecarribee 469 492 474 442 416 -5.9

Orange 405 515 450 596 482 -19.1

Essential Energy 779 1,220 835 -31.6

Median 390 402 382 392 428

Mean 405 426 390 456 468


Table A18 H3—Percentage of population where microbiological compliance was achieved, by utility size group, 2014–15

to 2018–19.


Major

TasWater 98.6 99.2 99.4 99.8 100 0.2

Barwon Water 100 100 100 100 100 0

Central Coast 100 100 100 100 0

City West Water 100 100 100 100 100 0

Gold Coast 100 100 0

Hunter Water 100 100 100 100 100 0

Icon Water 100 100 100 100 100 0

Logan 100 100 0

Qld Urban Utilities 100 100 100 100 100 0

SA Water 100 100 100 100 100 0

South East Water 100 100 100 100 100 0

Sydney Water 100 100 100 100 100 0

Unitywater 100 100 100 0

WC (Perth) 100 100 100 100 100 0

Yarra Valley Water 100 100 100 100 100 0

Median 100 100 100 100 100

Mean 99.9 99.9 100 100 100

Large

Coliban Water 100 100 100 99.5 100 0.5


100 100 100 99.7 100 0.3

Cairns 100 100 100 0

Gippsland Water 100 88.6 100 100 100 0

Goulburn Valley Water 100 100 100 100 100 0

P&W (Darwin) 100 100 100 100 100 0

Redland City 100 100 0

Toowoomba 100 100 0

Townsville 100 100 0

Western Water 100 100 99 100 100 0

Median 100 100 100 100 100

Mean 100 98.1 99.8 99.9 100

Medium

GWMWater 100 100 100 99.4 100 0.6

Albury 100 100 100 100 100 0

North East Water 100 100 100 100 100 0

Wannon Water 100 100 99.9 100 100 0

Tweed 100 100 100 100 100 0

Tamworth 100 100 100 100 100 0

Shoalhaven 100 100 100 100 100 0

Fitzroy River Water 100 100 0

Riverina Water (W) 100 100 100 100 100 0

Queanbeyan 100 100 100 100 0


100 100 100 100 100 0

MidCoast Council 100 100 100 100 100 0


AP

PE

ND

IX A

I

ND

IVID

UA

L U

TIL

ITY

GR

OU

P T

AB

LE


Bundaberg 100 100 0

Mackay 100 100 0

Lower Murray Water 100 100 100 100 100 0

Gladstone 100 100 0

Fraser Coast 100 100 0

East Gippsland Water 100 100 100 100 100 0

Dubbo 100 100 100 100 0

Coffs Harbour 100 100 100 100 100 0

Clarence Valley 100 100 100 100 100 0

WC (Mandurah) 100 100 100 100 100 0

Median 100 100 100 100 100

Mean 100 100 100 100 100

Small

Western Downs 72.5 100 37.9

Aqwest–Bunbury (W) 100 100 100 100 100 0

Armidale 100 100 0

Whitsunday 100 100 0

Westernport Water 100 100 100 100 100 0

WC (Kal–Boulder) (W) 100 100 100 100 100 0

WC (Geraldton) 100 100 100 100 100 0

WC (Australind/Eaton) 100 100 100 100 100 0

WC (Albany) 100 100 100 100 100 0

Southern Downs 100 100 0

P&W (Alice Springs) 100 100 100 100 100 0

Orange 100 100 100 100 100 0

Livingstone 100 100 0

Lismore 100 100 100 100 100 0

Kempsey 100 100 100 100 100 0

Gympie 100 100 0

Goulburn Mulwaree 100 100 100 100 100 0

Goldenfields Water (W) 100 100 100 0

Eurobodalla 100 100 100 100 100 0

Essential Energy 100 100 100 100 100 0

Central Highlands 100 100 0

Byron 100 100 100 100 100 0

Busselton (W) 100 100 100 100 100 0

Bega Valley 100 100 100 100 100 0

Bathurst 100 100 100 100 100 0

Ballina 100 100 100 100 100 0

Wingecarribee 100 100 100 100 100 0

Cassowary Coast 99.3 98.9 -0.4


100 100 100 100 99 -1

Median 100 100 100 100 100

Mean 100 100 100 99 99.9

appendix a individual utility group tables · 2020-02-26 · size group. • unlike the summary...

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