appian: making the case for effective case management
DESCRIPTION
This is an excerpt from the KMWorld webinar roundable, "Making the Case for Effective Case Management." Learn how to leverage BPM, social collaboration and mobility for effective case management.TRANSCRIPT
Copyright © 2012 Appian Corporation. All rights reserved.
AppianMalcolm Ross
VP, Product Marketing
Comprehensive BPM Suite
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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“Appian leads the pack with the best overall combination of modeling, design and development.”
Appian - Collaborative BPMS Platform
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Business Analysts• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes
IT Developers / Administrators• Create Shared Services• Create Re-usable Integrations• Review Models prior to Publishing• Manage Server Performance
Workers and Managers• Mobile Access to Work• Complete Tasks• Collaborate with Users • Share Documents • Analyze Performance• Re-route tasks
Appian BPM - Model to Execution to Optimization
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Appian BPM - Model to Execution to Optimization
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Process Model Now
Directly Executable with
Real-Time Tracking
Case Dashboards
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Social Collaboration
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Accessible from Any Device
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Case Study: Dept. of Veterans Affairs
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“VA for Vets”Transformative program to facilitate recruitment, hiring, retention and reintegration of Veterans within the VA.
Expanding to “VA for Feds” to service all federal agencies
ChallengeAdaptive “high-tech/high-touch” case management:
Call center interactions, coaching/training sessions, application tracking, etc.
Ease of use and accessibility for vets and case workers essential
Appian SolutionComprehensive Mobile and Social ACM platform
Used on mobile devices for registrations & tracking at Jan 2012 VA Career Fair. 75 volunteer users trained in 15 minutes. Processed 2,600 vet attendees.
Real-time reporting on process and business data for VA executives
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
Case Study: EDP Renewables (formerly Horizon Wind Energy)
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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Company FactsClean Energy Company with 29 Wind Farms in North America
ChallengeField Service for Wind Turbines:
Wind farms are geographically dispersed around the country
Turbine downtime impacts mega-watt production and revenue
Appian SolutionTurbine Issue Management System:
Technicians feed turbine issue data from remote sites via a desktop or mobile device
Algorithm generates a Risk & Priority Number (RPN) score out of 1,000, based on mega-watt impact of downtime, the price of that energy, and real-time pattern matching against all existing cases
Technicians in the field and support at HQ use Social BPM to collaborate on next steps in real-time
System is dynamically creating a process/social collaboration knowledge base that will build over time for meaningful analysis
Thank You
How to Contact Appian
Malcolm Ross – VP, Product Marketing
More information on Appian at
http://www.appian.com
Copyright © 2012 Appian Corporation (Appian). All rights reserved. Appian proprietary and confidential.
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