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9L0-903

Number: 000-000Passing Score: 800Time Limit: 120 minFile Version: 1.0



Exam A

QUESTION 1.

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice forresearching the problem?


A. Downloads

B. Discussions

C. User's manual

D. Apple support articles

Correct Answer: DSection: (none)Explanation

Explanation/Reference:

QUESTION 2.

Which of the following is ALMOST CERTAINLY a hardware-related problem?

A. No video at startup

B. Error beep at startup

C. Distorted video at startup

D. Blinking question mark at startup

Correct Answer: BSection: (none)Explanation



QUESTION 3.

Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yetbeen powered on?

A. Do not turn the unit upside-down.

B. Avoid putting your fingers near the fans.

C. Make sure you are NOT wearing a grounded ESD wrist strap.

D. Do not touch the processor heat sink because it could burn your fingers.

Correct Answer: CSection: (none)Explanation


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QUESTION 4.

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCarename for that Mac Pro? SELECT TWO

A. MRI

B. GSX

C. Console

D. System Profiler

E. About This Mac


F. Apple Name Tool

G. Apple Hardware Test

Correct Answer: ABSection: (none)Explanation


QUESTION 5.

Apple sells customer information to other marketers.

A. True

B. False



QUESTION 6.

What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

A. EMI clips

B. Video card

C. Large heat sink

D. Battery connector

Correct Answer: ASection: (none)Explanation




QUESTION 7.

You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connectedto the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A. Faulty power supply

B. Faulty optical drive

C. Faulty LCD panel

D. Faulty video card



QUESTION 8.

What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the processor tray.

B. Remove the hard drive carriers.

C. Remove the front inlet fan assembly.

D. Remove the Optical Drive and Carrier.




QUESTION 9.

The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. Whatservice issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A. SMC firmware must always match on both boards.

B. Three internal buttons must be pressed in order to reset both SMCs.

C. It is required to remove the memory riser card in order to reset the SMC.

D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.




QUESTION 10.

The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter isconnected to a known good power source.What is the most likely cause of this symptom?

A. The MacBook has a faulty backup battery.

B. The MagSafe adapter needs to be reset first.

C. The MacBook has a faulty magnetic sleep sensor.

D. A MagSafe adapter connector pin is stuck down or dirty.

Correct Answer: D


Section: (none)Explanation


QUESTION 11.

You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately afterremoving the bottom case?

A. Remove the thermal module.

B. Install the battery cover.

C. Remove the hard drive.

D. Remove the battery.



QUESTION 12.

A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still seeno image on either display. Which of the following is most likely the cause of this symptom?


A. Dead battery

B. Not enough RAM

C. Faulty optical drive


D. RAM not completely seated




QUESTION 13.

Examine the exhibit. What is this message?

A. Kernel Panic

B. Software Update

C. Firmware Update

D. Power-On Self-Test




QUESTION 14.

What is the indication that a Mac has completed a successful power-on self test (POST)?

A. Startup Chime.

B. A series of beeps.

C. The Login Window starts.

D. The Desktop, Dock, and menu bar load.




QUESTION 15.

What is the function of the SMC in an Intel Mac?

A. The SMC controls all aspects of power flow.

B. The SMC controls the speed of the hard drive.

C. The SMC manages the amount of virtual memory used.

D. The SMC manages all communication with attached peripherals.




QUESTION 16.

Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A. Computer does not turn on

B. Cursor is unresponsive in Finder

C. Network / Internet connectivity issues

D. USB and/or FireWire port(s) do not function

E. Computer does not sleep / wake from sleep

Correct Answer: ADESection: (none)Explanation


QUESTION 17.

Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECTTHREE

A. Reset PRAM.

B. Reset the SMC.

C. Force the card into the slot.

D. Back up user data, then erase and reinstall Mac OS X.

E. Remove and reinsert the card with a third party SD card adapter.

F. Start up from the Mac OS X Installer DVD and check System Profiler.


Correct Answer: ABFSection: (none)Explanation



QUESTION 18.

Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECTTWO

A. Mac OS version

B. Warranty status

C. AppleCare name

D. Installed memory

E. Number of USB ports

Correct Answer: BCSection: (none)Explanation


QUESTION 19.

According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A. Disconnect and reconnect all internal cables.

B. Lay the product on its side so it will not fall over.


C. Discharge the CRT and establish an ongoing ground.

D. Gather all necessary tools and perform all preliminary steps.

E. Order all available service parts for the appropriate configuration of the product.



QUESTION 20.

Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

A. Views

B. Basics

C. Take Apart

D. Troubleshooting




QUESTION 21.

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?


A. Downloads

B. Discussions

C. Specifications

D. Technician Guide



QUESTION 22.

Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A. You want to check a Mac for accidental damage.

B. You want to verify product functionality after a repair.

C. Your customer wants to run diagnostics on his Mac Pro.

D. You need to verify that all installed applications have been updated.



QUESTION 23.

A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should yousuggest?

A. Apple Service Diagnostic

B. Apple Hardware Test

C. Terminal

D. Console





QUESTION 24.

Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.


A. NetBoot

B. Open Firmware

C. Target Disk Mode

D. Apple Remote Desktop



QUESTION 25.


You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A. Putty knife

B. Philips #00 screwdriver

C. Mac mini (Mid 2010) Logic Board Removal Tool

D. Your hands, no tools are required for this procedure



QUESTION 26.

Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?



A. Fan

B. Memory

C. Bottom Cover

D. Antenna Plate

E. Logic Board Assembly

Correct Answer: ESection: (none)Explanation


QUESTION 27.

You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECTTWO

A. Multimeter

B. Suction cups


C. Service stand

D. Anti-static, lint-free gloves

E. Torx T-15 driver with 5 inch shaft

Correct Answer: BDSection: (none)Explanation



QUESTION 28.

Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?


A. This tool is used to avoid flexing the logic board.

B. This tool is used to avoid ESD damage to the logic board.

C. It is impossible to remove these components without this tool.

D. This tool is used to properly align the processor with its socket.



QUESTION 29.

What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Remove all drive modules from the Xserve.

B. Remove the Xserve from its rack.

C. Press the System Identifier button.

D. Unlock all drive module bays.




QUESTION 30.


Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A. Measure logic board battery voltage.

B. Measure high voltage going to a CRT.

C. Measure AC current going to an optical drive.

D. Measure digital signals on the main processor.



QUESTION 31.

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A. What is the issue?

B. What operating system are you using?

C. Did you turn off the computer improperly?

D. What steps have you taken to resolve the problem yourself?



QUESTION 32.

A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A. Can you open any files?

B. Can you open other Keynote files?

C. Is your Mac connected to a network?


D. What version of Keynote are you using?




QUESTION 33.

A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. Can any other computer successfully join her network?

B. Does your ISP support wireless access to the Internet?

C. What type of wireless card is installed in your Mac?

D. Have you upgraded to Mac OS X v10.5.8?



QUESTION 34.

When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid2010)?

A. RAM

B. Logic board


C. Optical drive

D. Power adapter



QUESTION 35.

Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A. You do not hear a startup chime.

B. You cannot connect to the Internet.

C. You do not hear any fan or drive noise.

D. The cursor is frozen and the system is unresponsive.

E. The power button or power indicator does not light up at all.

Correct Answer: ACESection: (none)Explanation



QUESTION 36.

Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO



A. You do not hear a startup chime.

B. You may hear fan or drive noise.

C. You cannot connect to the Internet.

D. The power button or power indicator lights up.

E. The cursor is frozen and the system is unresponsive.

Correct Answer: BDSection: (none)Explanation


QUESTION 37.

Which of the following is ALMOST CERTAINLY a software-related problem?

A. No video on display

B. Single beep at startup

C. No Internet connectivity

D. iPhoto quits when launched



QUESTION 38.


To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A. Replace the built-in display.

B. Reinstall the appropriate Mac OS.

C. Verify the hard disk with Disk First Aid.

D. Start up from a known-good startup volume.




QUESTION 39.

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A. third-party software is working

B. the original issue has been resolved

C. the computer falls under service warranty

D. the computer will continue to function after the repair

E. no new problems have been introduced during the repair

Correct Answer: BDESection: (none)Explanation



QUESTION 40.

ESD causes damage to circuits by ________.

A. slowing the circuit down

B. blasting a hole in the circuit

C. cooling the circuit too quickly

D. increasing the circuit's clock speed



QUESTION 41.

You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD- sensitive components. While you are working you should also remember to ________________ and _______________.SELECT TWO

A. ground yourself and the equipment you are working on

B. always place ESD-sensitive components on metal surfaces

C. discharge the display to protect the other ESD-sensitive components

D. handle any ESD-sensitive components by the connectors, rather than by the edges

E. ask other technicians to avoid touching you when you are working on ESD-sensitive components

Correct Answer: AESection: (none)Explanation




QUESTION 42.

Before you leave your bench to take a logic board to a storage place, you should put the board _____.

A. on top of an ESD shielding bag

B. inside an ESD shielding bag

C. inside a cardboard box

D. on a metal table



QUESTION 43.

You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solutionto this issue?

A. Use a wireless wrist strap.

B. Use a grounded ESD heel strap.

C. Do not practice ESD prevention.

D. Work on the floor instead of a table.



QUESTION 44


.

A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

A. Nothing is wrong with this statement.

B. ESD damage may not appear immediately.

C. ESD happens only to inexperienced technicians.

D. ESD damage is really not as bad as everyone thinks.




QUESTION 45.

Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A. Metal work surface

B. CRT discharge tool

C. Grounded work mat

D. Wrist strap and cord

E. Wireless wrist strap

F. Static-shielding bags

Correct Answer: CDFSection: (none)Explanation



QUESTION 46.

You should periodically _____ your ESD mats.

A. clean

B. replace

C. turn over

D. disconnect



QUESTION 47.

Which of the following is NOT a good step to take when working onsite on a computer?

A. Place parts on the floor.

B. Use a grounded ESD mat.

C. Wear a grounded ESD wrist strap.

D. Check the polarity of the grounded power outlet.





QUESTION 48.

When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A. True

B. False



QUESTION 49.

You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A. edges

B. heat sinks

C. connectors

D. components



QUESTION 50.

Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged?SELECT ALL THAT APPLY


A. Yoke assembly

B. Anode aperture

C. High voltage cable

D. Front of CRT display

E. Flyback transformer

F. Outer plastic housing

Correct Answer: ABCESection: (none)Explanation




apple.dumps.9l0-903.v2017-01-23.by.xin - gratis exam€¦ · d. battery connector correct answer: a...

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