application development & management services - · pdf fileo application development &...

application development & maintenance process which comprises complete SDLC from business case analysis to warranty support of the application and allows

-tion of maintenance requests.. This process supports a distributed delivery

environment wherein work responsibili-

delivery teams spread across geogra-phies. Each of the development phases

-quently tracked with the web based tools provided for use by our customers.

Application Development & Management Services

Our application development and maintenance methodology can be used for:

o Application development & Enhancement o Application Maintenanceo Application Integration & Migration

www.paramind-usa.com

Aplication Development& Managment

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ScopeDocument

Requirements,Architecture &Road Map

User & TechnicalDesign

Reviewed & UnitTested SourceCode

Tested Product

Continuous Innovation

Discovery

DesignDevelopment

Testing

Project Management

Requirements & Scope Change Management

Reviews

Support Processes (Change Management, Training, Hosting..)

requirements that can easily exceed the total cost-to-implement. We combine an integrated solutions approach, experienced project teams, Near-shore and Onsite delivery and support teams

ongoing costs of ownership for Enterprise Applications.

Our Enterprise Application Support (ERS) practice is designed to reduce the cost-to-implement and cost-to-maintain the mission-critical applications in the areas of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management (SCM).

Enterprise Applications help companies address key business

Enterprise Applications Support


Enterprise Resource Planning Customer Relationship Management Supply Chain Management

o Automating the enterprise and speeding up transactions across the organizationo Increasing customer retention and loyalty, account management, campaign management and call center interactions.o Automating purchasing, inbound logistics, operations, warehouse management, outbound logistics, and demand management

These solutions are typically integrated with Accounting, HR and Payroll systems, e-Procure-ment and Web-enabled Business applications. Typical applications such as SAP, Oracle, JD Edwards, PeopleSoft, Siebel and Clarify (Amdocs CRM) require a long and expensive implementa-tion phase, followed by maintenance and support

To ensure project success, Paramind includes training methodologies and change man-agement strategies with all implementations. Whether large-scale or small, co-sourced

our clients receive quality support at the lowest possible cost.

Our specialized practice clusters for SAP, Oracle E-Business Suite and Siebel in our deliv-

oriented support without compromising the comfort of real-time support and interac-tion with the client.

*All logos and trademarks are the property of their respective owners.

Our emphasis on best practices like ASAP for SAP R/3 Implementation and AIM for Oracle applications, JD Edwards' Active ERA, Business Process expertise, and com-

Quality team make us an ideal choice as implementation partners for companies utilizing or contemplating installation of any ERP application.

TM

GeneralLedger

Empl

oyee

s

Customers

Suppliers

Expenses

Billing

Treasury

Purchasing

Payables

Assets

HumanResources

Contracts

Projects

Budgets

DeductionManagement

Receivables

-zations keep pace with the rapidly chang-ing dynamics of the internet enterprise. We leverage our expertise on leading Web Enabled Business solutions framework

including Sun, Microsoft, IBM, BEA, Siebel and Broad Vision to deliver complete solu-tions that include implementation, migra-tion and integration. Our end-to-end web solutions and services include:

Web-Enabled Business Solutions

Architecture Consulting

o Analysis of business services, processes, rules, events o Architecture review and evaluation

o Evaluation of implementation technologies and platforms


o Developing new Web-based applications and Web front-ends integrated to legacy applications o Integrating the Enterprise Value-Chain through the Web

o Developing Enterprise Information Portals

IT Strategy and EnterpriseArchitecture

SOA Enabling

Solution Architecture

Tools, Technology &Methodology Evaluation

Best Practices

IT Portfolio Analysis

MethodologyArchitecture & Design

Validation

Frameworks

ArchitecturePractice

Group


Enterprise Value Chain Integration

Paramind's Web Enabled Business solu-tions integrate Web front-ends and soft-ware packages with existing ERP solu-tions, client-server applications, legacy systems and databases. We utilize mul-tiple integration techniques including data integration tools, message oriented

tools.

Enterprise Information Portals

Paramind's enterprise portal solutions give portal visitors personalized, “one stop” access to information and services from both internal and external sources. Our portal development framework is built adaptively to easily incorporate new content, technology and functionality.

Architecture Design

o Enterprise architecture o Conceptualization and design of architecture to align with client's business goals o Design Process, Applications, Data and Technology Architecture o Products and Solution architecture o Architecture for modernization

Prototyping Service

o Development of prototypes for early architecture validation o Service oriented implementation o Prototype Testing Services

Consulting Implementation

SOA Strategy Creation

SOA TechnologySelection

SOA Governance

SOA Assessment

Custome ServicesDevelopment(J2EE or, Net)

IBMWebMethodsMicrosoftBEATibcoJBoss

ATG PortalBEA PortalWebSphere-PortalJBoss PortalSharepointSAP Portal

Testing

Program Management


Enterprise Data Warehouse Development, Reengineering and Consolidation

Paramind provides full-spectrum Business Intelligence and Data-Warehousing services.

In the case of existing Data-Warehouses, Paramind provides Reengineering services to correct for problems related to size,

-Warehouse.

Paramind also provides improvements tied to newer technology products which may provide enhanced scalability and performance.

BI and Data-Warehousing Services

Paramind provides conceptualization, development and maintenance of enterprise-wide data warehouses and business-function focused data marts, separately, or as part of a broader Application Devel-opment and Reengineering project.

themselves with technically unmanage-able data warehouses. These do not provide the vital cross-organizational view, due to various factors such as M&A activity or unrestrained construction of data marts by individual functions.

ParamindBI OFFERINGS

Information Framework

Solution Focus Areas

Process Solutions

• Customer Analytics

• Supplier Analytics

• Profitability Analytics

• Sales Analytics

• Marketing Analytics

• Insurance

• Retail

• Automative

• Financial Services

• Advertising & Publicity

Industry Solutions

Integrated Global Delivery

Centre of Excellence

Roadmap & Assessments

Business Performance Management

Enterprise Data Warehouse /Data Mart Construction

Master Data Management

Data Mart Consolidation

Upgrades & Migrations

Application & Production Support

Paramind provides expertise in BI tools such as COGNOS, Business Objects, MicroStrategy, IBM Infosphere DataStage, Crystal Reports and other industry-leading products for the BI and Data-Warehousing market.

-ing services, including:


Dashboard reporting and Mobile-Analytics

Tools, Products and Solutions

o Dashboard & Scorecard o Enterprise Reporting o Embedded Reporting o Operational BI o Ad-hoc Analysis

Dashboards, both static and interactive, are the new wave of BI end-user function-

delivers dashboards to mobile devices such as the Apple iPhone and RIM Black-berry.

Dashboards bypassing a data warehouse; no need for an OLAP cube or a sophisti-cated ETL process. Such Dashboards are useful in several situations where the

These services include:


technology solutions and checking the performance of applications. Paramind´s V&V services evaluate software application performance for technical requirements, safety, security and reliability. This provides an independent and objective measure of an appli-cation or product’s performance and quality.

PERFORMANCE TESTING LOAD & STRESS TESTING SOAK TESTING REGRESSION TESTING SCALABILITY TESTING VOLUME TESTING ENDURANCE TESTING PRODUCT TESTING USABILITY TESTING NETWORK TESTING WEB TESTING PENETRATION TESTING WALKTHROUGHS SCENARIO TESTING

REAL-TIME KERNELS DATABASE MIDDLEWARE XML / WEB SERVICES E-COMMERCE J2ME / PDA / PALM MOBILE DEVICE VALIDATION SYMBIAN LINUX / UNIX J2EE FRAMEWORK .NET FRAMEWORK MICROSOFT TECHNOLOGIES SUN TECHNOLOGIES OPEN SOURCE

TESTING EFFECTIVENESS & PERFORMANCE MONITORING PRODUCTIVITY EVALUATION SECURITY AUDIT THREAT ASSESSMENT SECURITY CODE REVIEW RISK ANALYSIS BUSINESS CONTINUITY TESTING DISASTER RECOVERY TESTING TESTING TOOL EVALUATION TEST AUTOMATION TESTING TOOL DEVELOPMENT USER ACCEPTANCE TESTING MULTI ENVIRONMENT TESTING

Technology

Internet

ERP

Mainframe

DW/BI

Embedded

Platforms

Protocol

Industry

Retail

Travel & Transportation

HiTech/Product

Manufacturing

Financial Services

Insurance

Communication

Automative

Advertising & Publicity

CoreServices

Frameworks


Specialized Testing Consulting

Frameworks


Perform

cance Automation


Paramind´s V&V services help clients:

o Increase design team productivity o Identify product and process improvement opportunities o Gain detailed accurate product performance and quality information o Improve product reliability with increased accountability and control

o Develop and adopt standardized, consistent, repeatable processes and methodology.

Paramind can provide support with a wide range of state-of-the-art testing tools including: Mercury Interactive, Win runner, Rational Silk Test, Silk Performer, Ratio-nal Team Test, QA Run, Empirix eLoad, Test Director, Load Runner, Jtest, Grinder, Junit, Silk Plan Pro, WebLoad, WebFT, eTest, Memory/Resource checkers, Phone

Adtech, SmartBits, HTTP Analyzers and Hammer.

Requirement Analysis

Knowledge Repository

Input ToolsEnvironment

Test Case / Script Reuse

Iterations

Post DeploymentEvalution

Test Reportand Release

Test Execution

Test Case Generation

Test Scripting

Formulation ofTesting Strategy

Testing Planing

Helpdesk support management process

tracking and resolution of issues. This process supports a distributed delivery environment wherein work responsibilities

various organizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs).

Helpdesk Support Services

o Request / Problem management

o Incident Management

o Incident Processing

o Work around /Resolution

o Patch Deployment

o Root cause analysis

o End-user Interaction


Support levelLevel 1 Level 2 Level 3Level 4

Role / FunctionalityInitial trouble-shooting and diagnosisTechnical and Applications Support teamFunctional Specialist and Application Development teamInteraction and coordination with third-party vendors

We provide the following Helpdesk support services to customers, for the business critical applications with stringent SLAs for response, work around & resolution of issues.

24 hours X 7 Days a week o 24 hours X 5 Days a week16 hours X 5 Days a week o 08 hours X 5 Days a week

Our unique value proposition lies in our ability to

o Use global delivery model for round-the-clock attention to the critical issueso Capture knowledge gained in the issue resolutiono Use our alliances for getting support from 3rd-party vendorso Track SLA norms using web tools accessible by our customers

Paramind has developed expertise in Mobile Application Development that have helped companies improve work-

Wireless applications are following in the footsteps of the Internet and quickly prov-ing their worth and utility; they are fast becoming the preferred mode of commu-nication for people on the go. The remark-able technological breakthroughs that have taken place in the wireless network-ing domain have led to the emergence of thriving mobile communities that deliver content-rich applications for the high-end mobile devices that are now readily available.

Mobile Applications


Paramind has wide expertise in Mobile Application Development. We support multiple Mobile Application Develop-ment platforms such as Windows Mobile Application, Mobile enabled website development, and J2ME based Mobile Application Development on Nokia, Sam-sung, LG phones, Android - Google mobile hosted solution, Apple iPhone Mobile Web-site and Application Development.

As the businesses grow geographically and management is increasingly on the

for instant communication with execu-

to connect to people at all times is rapidly growing now. That means Information has to be omnipresent, which is now possible through instant access to real-time data using Wireless/ Mobile Solutions.

Solutions which can be built on Windows Mobile:

Asset Tracking Field Service Inspections Sales Force Automation Time and Materials Tracking Work Order Management

o Programming services on Windows Mobile Pocket PC based Devices o Connected and Disconnected Mode Application o Synchronization with your Enterprise Database SQL / Oracle o SQL Mobile & Oracle Lite Support o Integration with Enterprise Database using XML / Replication o Windows Mobile 5.6/6.0 Development o Mobile enabled website development o J2ME based Mobile Application Development on Nokia, Samsung, LG phones o Android - Google mobile hosted solution o Apple iPhone Mobile Website Development o Apple iPhone Mobile Application Development

Mobile WebsiteDevelopment

WindowsMobile Application

J2ME basedMobile Aplication

AndroidMobile Aplication

Apple iphone Applications& Website Development

BlackBerry Applications& Website Development

Paramind provides a comprehensive suite of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services. We help clients streamline opera-tions, reduce costs and enhance business

and Latin America and backed by operating centers in India. We have extensive experi-ence and insight of migrating and executing thousands of large and complex business functions and processes in a global delivery framework.

Our 'Integrated IT-BPO Services Approach' combines consulting, technology and business processes outsourcing capabilities to deliver superior business solutions to

model, mature processes, and secure infra-structure, we deliver proven results and SLAs. Our team is a blend of technical and func-tional professionals along with experts with specialized skills like actuaries, doctors and

experts.

BPO-KPO


Chosen by Latin Fortune 1000 companies as their trusted partners, we are delivering a wide range of BPO and high-end KPO services. We work as an extended arm of our clients’ in-house operations, leveraging multiple global delivery centers across Latin America and India.

Our Unique Value Proposition:o Demonstrated expertise in BPO and KPO domains.o Integrated BPO and IT solution to address client requirementso Global delivery model; operation centers in Mexico and Indiao Large pool of resources with multi-lingual and other specialized skills.o Customer-focused strategy that includes centralization and standardization capabilities along with operating model redesign.

o Customer interactiono Managemento Finance & Accoutingo Human Resources outsourcingo Knowledge process outsourcingo Supply chain Management

o Payrollo Banking and Financial Serviceso Insuranceo Manufacturingo Healthcare & Life scienceso Retail & consumer packages goodso Telecom, Media & Entertainmento Travel, Transport & Hospitality

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