application lifecycle management : leveraging the cognos investment prepared for cognos user...
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Application Lifecycle Management: Leveraging the Cognos Investment
Prepared for
Cognos User Conference
January 20, 2005
ThoughtCorp
• We delivery Application Life Cycle Solutions• Advisory Services to Application Maintenance
ThoughtCorp Vitals
• Focused on delivering high return technology solutions that solve complex business problems
• Company specifics• 92 employees • Established in 1995 • Revenue run rate of $15m annualized • Recently completed 3rd consecutive 100%+ managed growth year• 100+ projects with Global 2000 enterprises
• Certified Partnerships• Cognos• Microsoft • BEA Web Logic • Informatica
• Market positioning places us:• Large enough to offer breadth of solution experience and marketplace
stability• Efficient enough to offer strong ROI and flexibility in approach
Market Differentiation
• Committed to 100% customer satisfaction - guaranteed (delivering projects on time, on budget and on scope)
• Maximizing value through core values of partnership, accountability and delivery – tie KPI’s to our SLA
• Long Term Client Partnerships
• Offering the lowest possible cost of completion;
• An aggressive rate structure
• An extremely efficient/pragmatic proven delivery model
• Employing a three tier delivery model: on-site, solution centre (near-shore), and off-shore team allowing optimal delivery and cost model
Today’s Discussion
• Who Cares?
• How do we satisfy the conflict?
CIO Drivers – seemingly in conflict
• Improved Customer Service• Focus on Strategic Initiatives • Cost Containment/Cost Reduction
Taste great …. Less filling!
The Environment of Life Cycle
The Application Portfolio: Application Life Cycle The Cognos Perpetual Development Challenge
Investment
Established
Unproven
Low High
Tech
nolo
gy
Design
Build
Support & Maintain
Enhance
TransitionKnowledge
TransitionPeople
Decommission
Investment
Established
Unproven
Low High
Tech
nolo
gy
Design
Build
Support & Maintain
Enhance
TransitionKnowledgeTransitionKnowledge
TransitionPeople
TransitionPeople
Decommission
LeadingEdge
* Forrester 2003
The Commitment – Stay ahead of the curve
Rate of Change in Expectations
1 2 3 4 5
Time
Ra
te o
f c
ha
ng
e in
T
ec
hn
olo
gy
Ad
op
tio
n
Two Schools – Development & Maintenance
• Best practice is to divide the disciplines• Generally predisposed to one or the other• Suites the business/CIO agenda• Drive out costs by reducing ‘bad work’• Bad work = Break/Fix• Root cause analysis & resolution• Shift budget and resourcing attention to ‘good work’ • Good work = Strategic initiatives
• Therefore over time we will reduce costs while increasing delivery
CIO Budget
Support Budget“Bad Work”
“Good Work”
Do
llars
Time
AMS defined
• Application Maintenance & Support• Maintenance
• Support
• Enhancement
• Simply the management of the steady state of Cognos applications
AMS - Transition Management
Financial Management
Prepare Budget Manage Costs
Relationship Management
Foster Partnership & Collaboration Responsiveness to Requests Customer Involvement Value Added Initiatives
ThoughtCorp Business Practices
Methodology Steering Committee Continuous Improvement Implement Support Tools
Solutions Governance
Project Management Disaster Recovery Support/Change Control/ Application
Enhancement Management
Transition Manager/Governance
ContractManagement
Fulfill Scope/Define SLA Periodically Re-Align contract to new business
requirements Prepare Statistical and SLA Reporting
Leadership and Resource Management
Staffing Plan Training Plan Evaluations and Career
Development
Life Cycle Methodology
Classification of applications
Service Levels Defined & Published
Holistic Delivery Model/Governance – concept to steady state
User Steering Committee and Priority setting
Tools – Time Reporting, Incident Tracking and Document Management
Annual Reporting and Commitment to Continuous Improvement
Maturity Levels
AMS - Best Practices
ROI Promise
• Decomposing the cost savings• 5 to 15% continuous improvement• 10 to 25% for 3-tier deployment• 5 to 15% for Life Cycle management
• 20 to 55% cost reduction • Applications & technologies involved• Team size• Current application state
Executive Summary• The Bottom Line
• Resource on demand • Consistent Governance
• Application Life Cycle Managed Services• Balance of priorities, resource assignment and skill requirements• Triad of resources, technology & methodology
• Predictable & prescribed cost management• Transfer of emphasis from bad to good work• Manage to a plan not incidents
Resourcing on Demand
Time
Res
ou
rce
Av
aila
bil
ity/
Dem
and
Requirements
Resources
