Are you looking for ways to get more value from your

SAP support resources and IT budget?

itelligence's SupportPlus+ for SAP Application Management

Services may be the answer. Application Management is our

core operations service specifically designed to be highly

flexible and expansive across your SAP application estate.

Delivered through the Support Plus+ engagement model,

our service packages - Active, Proactive and Innovate call

upon the same highly experienced services team with a

common service management approach.

Irrespective of your need for functional or technical services,

the itelligence Applications Management team is geared up

to deliver the service you require right here in the UK or to

your international locations from our global service centers.

Key Features

§ Planned service hours contracts

§ Service time allocated to any service in 30 minute units

of measure

§ SAP PCoE certified consultants

§ Cross functional and technical teams working together

§ Common global service management application (SAP

Solution Manager)

§ UK, International and Global delivery options

§ Seamless integration with the itelligence SAP dedicated

hosting services

Scope of Services

§ Full SAP portfolio application support services

§ Incident management

§ SAP maintenance management

§ Functional and technical requests for service

§ Functional and technical change services

§ Maintenance and service updates

§ Application road map and strategy planning

§ Staff augmentation and placement

§ Named service delivery manager and account manager

Value Add Feature

§ Unlimited access to itelligence thought leadership

programmes

§ Invitation to the itelligence annual user conference

§ Advice and guidance from SAP's largest UK partner

At itelligence we recognise that not all customers fit a

standard model or have linear requirements. The

SupportPlus+ model is designed to provide the flexibility

and scope you need. Our Account Executives and Service

Managers are always willing to discuss your core

requirements and align them to our flexible service options

to provide the right service and governance model to meet

your requirements.

We pride ourselves on our ability to use our it.transition

service model to ensure transition to the itelligence support

service is seamless and non-disruptive, while still being

tailorable to ensure alignment to your preferred support

model. This allows us to complete core on-boarding services

in as little as five days through to a complete transition and

knowledge transfer to our managed services team.

Application Management Services

Services Brief

SUPPORTPLUS+

05/2017

Discover More:

itelligencegroup.com/uk

Once you are a member of our

support community, you will receive

invites to a series of webinars aimed

at providing operational advice and

guidance on your SAP applications.

You’ll receive regular invites to events

to bring you up to speed on the very

latest SAP developments plus

updates from our very own itelli.IP

innovation team who are developing

SAP complimentary applications.

Your Service Delivery Manager and

Account Manager will also agree with

you a profile of regular account

meetings designed to build a strong

partnership and ensure a close

alignment of our support services.

What We Offer

§ From basic SAP application

support to full SAP managed

services, including the latest SAP

innovations, S/4 HANA and

cloud services

§ Local presence, a personal service

and global capabilities

§ A flexible shared resource model

itelligence at a glance

#1 SAP Partner in the UK

600 SAP customers in the UK and 6000

SAP customers globally

Winner of multiple SAP Pinnacle Awards

Most recently SAP S/4HANA Partner of the

Year 2017

A massive talent pool of SAP experts

Access to many thousands of specialist SAP

consultants

Strong Financial Backing

A subsidiary of NTT Group

Local, Regional & Global

Local accountability with Global SAP

resources

SAP Co-Innovation

itelligence IP software to enhance SAP

usability

Data-driven Insight

We are an SAP partner for both SAP

Applications and SAP Analytics

12 Gough Sq London�EC4A 3DW UK info@itelligencegroup.co.ukitelligence UK www.itelligencegroup.com/uk

Transition Methodology