Applications

Management

Manoj AgarwalJanuary, 2017

Applications Management with Projects/Programmes delivery

Configuration ManagementChange Management

Test Management

Operational Application Support

Development factory

Ad-hoc RequestsManagement

SLA Management

Application Management Service

Service Delivery

3rd Party ManagementCapacity Management

Availability ManagementService Continuity Management

Portfolio and Program

me

Managem

ent

Workarounds, Emergency Data Fixes and

Incident Resolutions

Second Level Service DeskIncident Management

Service Managem

ent

(Maintenance)Periodic Application Releases

Regulatory/Policy ChangesBusiness driven enhancements

Technology driven ChangesUnderlying Problem Fixes

Project M

anagement

Application Release Management

(Development)Strategic Change Projects

Design, build and integrateTest, release and implement

Application

Managem

ent

ApplicationProblem

Management

BA

U C

hange D

elivery

Project approach within Application context

Project Management

Analysis andDesign

Development and Test

Analysis and Design Support

Service Gateway , Acceptance and Readiness ReviewsBusiness, organisation and policy readiness

Service G

ateway

Project Initiation

SolutionShaping

(Feasibility)

InitialImpact

Assessment

Requestfor

Change

Readiness Review (Go/No-Go)

Business Need approval obtainedJoint evaluation and decision to proceedBusiness Case validated and confirmedSponsor in place and funding channel agreed Sustain

Service90 days deliveries

Project stages (90 days delivery plans) aligned Application Release Plans

Work requests aligned to Business priorities, committed and demand forecasts

Interface : Project Delivery and Operational Support (Project delivery and Periodic application releases)

4

Corrective Maintenance

Business Operations(support,

Maintenance &Policy changes)

ApprovedProblems

ApprovedChange List

Perfective MaintenanceApprovedEnhancements

andPolicy Changes Release

Planning Release

Build+Test Release

Implementation

CombinedApplication

ReleasePlans

CombinedApplicationBuild+Test

CombinedApplication

Implementation

Preventive MaintenanceAdaptive Maintenance

Release Quarter +1 Month-1 Month

Business Change(strategic projects)

ApprovedChange Projects

ApplicationChanges

NewApplications

ProjectsRelease

Plan

Project intermediate releases

Coo

rdin

ated

App

licat

ion

Rel

ease

s

Cha

nge

Coo

rdin

atio

n