CSP ACCELERATION SERVICES

2

$700M

Annual MS

revenue

3billion Euro revenue

2ndlargest SI in Europe

+7,500technology certifications

+3,700consultants

+6,500full-time employees

+130countries covered

90offices

TP2BThe Place to Be

For ISVs and CSPs

WE BUILD

THE FUTURE

WITH MICROSOFT

*in current market

23%share of O365 market*

3

One of 7 firstsyndication partners

in the world

BACKGROUND IN OFFICE 365 AND AZURE

Office 365 Service Desk from 2011

Microsoft Partner of the Year 2016

Cloud Productivity

Experienced in both custom

development and products in Azure

Azure Expert Center model

since 2014

WHAT WE DO

5

Relationships

Local Presence

Digital Marketing

Billing/Provisioning

One aggregated bill

Renewal Engines

Partner Product

Integrated Services

Marketplace

Service Level

Complex Support

Custom Solutions

Core ServicesCloud Sales

Platform

Value Add Partner

Solutions

Service

Experience

CHANGING PARTNER CHANNEL

We accelerate 1-Tier CSPs by reducing their preinvestment and time-to-market in the Microsoft CSP program to the minimum.

HOW WE DO THAT

7

CSP ACCELERATION SERVICESWe provide a Full Turnkey Solution for Microsoft 1-Tier CSP Partner

Ready Solutions and Managed Azure

Services for ensuring success as CSP

1st & 2nd Level End User Support,

Enablement and Billing Services

Cloud Sales Platform and automation

for CSP billing and provisioning

Cloud Commerce

Support Services

Rethink Portal

RETHINK PORTAL

9

RETHINK PORTAL & MARKETPLACE

SUPPORT SERVICES

12

CSP SUPPORT SERVICES

CSP Incentives support

Managing criteria for MS incentive

compliance and processing incoming

payments only together with CSP

Billing Support for Microsoft invoices.

CSP Billing Support MS invoices

Processing Microsoft invoices in CSP

Partner ERP system and performing

payment on those invoices in agreed

time.

CSP Billing Support Customer

Creating invoices in CSP Partner

ERP system and sending them to

end customers about received

CSP services.

CSP Data Administration

Administering data for end customers,

contracts and products in Rethink system

and CSP Partner ERP system in timely

manner.

User Enablement Services

Increase customer engagement with

a complete set of cloud enablement

services through-out the customer

lifecycle.

Multi-language and 24/7 1st and 2nd level end user support

Premium Office 365, Azure, EMS and Dynamics service desk

Based on 10 years of customer services experience gained

through International Service Desk with hundreds of

customers. Single-Point-of-Contact (SPOC) for all Microsoft

Cloud service users and ensures efficient use of the services,

improves end-user productivity by advising best usage of

different functions of Microsoft Azure and comes with well-

defined SLAs and in 20+ languages.

Dunning & Collection

Communicating with customers to ensure

the collection of accounts receivable, for

keeping payment defaults to an absolute

minimum.

Service Desk

Years of experience

Shared Services

AZURE EXPERT CENTER & CLOUD COMMERCE

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AZURE EXPERT CENTER

Effective

Azure

operations

7 years of

experience

25+ Azure

experts

50+

Azure

services

covered

On-premise,

Hybrid, Public

Rebuilding your

infrastructure &

applicationsInnovative

solutions

built-in

DevOps

expertise

available

A ready and fully loaded Azureworkforce that can run workshopswith customers and develop everyindividual or one to many solutionand managed service.

Create an run Azure Workshops

Create an run Managed Azure Services

Create an run Azure Solutions

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DAY 1 – INSPIRE• You present your infrastructure & applications

• Azure Deepdive – including demos

• Your specific scenario – walkthrough, demo, discussion

• Additional Azure services which benefit your business

DAY 2 – RETHINK• INSPIRE day recap

• Our preliminary RETHINK plan for you

• Working on finalizing the Azure RETHINK plan

• DevOps of the RETHINK plan

YOUR SCENARIOS – YOUR WORKSHOP – YOUR FUTURE

RETHINK / INSPIRE WORKSHOP

“I need to monitor and control physical conditions of my facilities”

“I need to control access and consumption to different SaaS

platforms from my AD”

“I need to stream my company events live, save and share recording of the events”

SCENARIOS

“I need to gain insights, analyze and share data from different systems

and data sources”

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SOME EXAMPLES - SOLUTIONS

Windows applications on any device Meeting Room Efficiency/Optimization

Power output simulator for offshore windparksCloud Reporting for any data source

MANAGED AZURE SERVICES

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CLOUD LIFECYCLE MANAGEMENT

Application portfolio analysis

and discovery followed by a

customer specific cloud

strategy and transformation

plan.

DISCOVER & ADVISE

Ranging from classical

Service Desk over eLearning

to Quality Management for

in-house Service Desks.

ENGAGE & ENABLE

END-USERS

Deep expertise in Azure

management and operations.

Guided, Frontline and Platf-

orm Operations.

MANAGE & OPERATE

Rethinking, remodeling and

transforming applications and

solutions. Migrating them to be

scalable to their fullest capacity.

TRANSFORM & SCALE

CLOUD PACKAGING DETAILS

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CLOUD PACKAGING - PROCESS

Enable multi-tenancy

Moving application to Cloud

Enable automated provisioning

Implement monitoring and scaling

Enable Self-service

SaaS

01

02

03

04

05

06

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CLOUD PACKAGING - DETAILS

Analysis and discovery of applications in customer

environment. During discovery process information

about application’s environment is gathered – all SQL

servers, databases, servers running IIS roles and

hosted web applications are detected. Application

Readiness evaluates application’s suitability for cloud

platform, providing detailed information on each

components’ readiness and remediation steps.

Discover

Transform applications from classical application hosting

environments, like IIS and SQL Server databases, to modern

platform services as Web Apps and Azure SQL databases. This

allows application to become an easy manageable entity

avoiding management and administration overhead to

decrease significantly and optimize running and support costs

of the hosting environment.

Deliver your application as a SaaS

solution to all of your customers.

automated provisioning of new

tenants. Enable multi-tenancy to

share software development and

maintenance cost between

customers. Manage updates once

for all the customers.

Multi-tenancy Enabler

Cloud Packaging platform

provides monitoring of all

application instances, as well

providing deep insights into

application’s performance

and availability.

Monitor and Auto-scale

Orchestrate and manage all

application instances centrally

and in standardized way. Gain

insights into application

environment optimization paths

for whole ecosystem or specific

application instance.

Manage, Update and Optimize

Transform

OUR BUSINESS MODEL

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EASY BUSINESS MODEL

No Pre Investment

No fixed costs

No Minimum

Basic

2%

Rethink Portal

Admin Support

ERP/ CRM Integration

3%Rethink Portal

Admin Support

ERP/ CRM Integration

1st level support

Billing Support

Azure Expert Center Access

2016 Special*

5%

Rethink Portal

Admin Support

ERP/ CRM Integration

1st & 2nd level support

Billing Support

Azure Expert Center

Enterprise