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W E L C O M E T O A G E A S G R O U P P O R T U G A L

2018

AGENDA

01 03 05RECOGNITIONAGEAS GROUP PORTUGAL

0202 0204FOUR COMMERCIAL BRANDS

AGEAS GROUP

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AGEASGROUP

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Included in the BEL20 index

Belgium, United Kingdom, Luxembourg, France,

Portugal, Turkey, China, Malaysia, India, Thailand,

Vietname, Laos, Cambodia, Singapore e Philippines

Europe’s Top 20 insurance companies

O U R

PROFILEAnnual inflows of33.8 billion Eur Shareholder’s

equity close to

10 billion Eur.Focus on

partnerships to

serve activities

Total workforce of more than 50.000 people (including the non--consolidated partnerships)

38.000.000 Customers

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WE ARE...

A leading insurance company in Europe and Asia: we invest in existing markets and seek out new opportunities

Insurance specialists, with a personalised offer and business solutions for our clients in the Life and Non-Life branches

An insurer which evolves through constant investment in capabilities and skills, based on a strong entrepreneurial culture

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01I N 2 0 1 7 T H E A G E A S G R O U P A C H I E V E D

ITS BEST-EVER RESULTS

EUR33,8 billion

Gross

Inflows+7%

EUR960 million

Net Profit

+33%

EUR1,8 billion

Liquid Assent

Combined Racio*

95.2%

Solvency II** 196%

* Only consolidated companies.** Ageas Group formula ratio in 195%.

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Combined Ratio*

012018 AMBITION:

7 STRATEGICCHOICES

6 VALUES

5 FINANCIALGOALS

Smart Synergies

Focus on Insurance Close to the

Customer

7 STRATEGIC CHOICES Well

diversified Portfolio

Partnerships are part of

our DNA

Europe& Asia

Omni-channel

5 FINANCIAL

GOALS

11-13%Return on equity

Solvency II ratio 175%

Life Operating Margin

Guaranteed 85-90 BPS

Unit Linked 40-45 BPS

40-50% Dividends

percentage

<97%Combined Ratio Non Life

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Passionate to deliver

Focus on Customers

Entrepreneurial

Teamwork

Local

Trusted

A partnership in insurance: with proven expertise in developing strong and dynamic partnerships with leading companies in local markets.

Organised, allowing us to take advantage of the benefits of local self-government, adding value by sharing the Group’s best practices.

Diversified, with a balanced portfolio that covers matureand developing markets in Europe and Asia.

WE ARE…

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A G E A S G R O U P I N

PORTUGAL

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VISION MISSION

To be a benchmark on the Portuguese market, one of the

core markets of the Ageas Group, and to be an exemplary employer

for entrepreneurial-minded individuals.

To provide a meaningful insurance

experience that makes a difference to people’s lives.

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THE EVOLUTION OF THE PRESENCE O F T H E A G E A S G R O U P I N P O R T U G A L

2005The Ageas Group enters Portugalthrough a partnership with Millennium bcp

2014Share in Non-Life/Médis increases from 51% to 100%

2016

Acquisition of AXA Portugal andDirect/Seguro DirectoNow Ageas Seguros (Life & Non-Life business)

Portugal becomes Ageas’ second home market

2017Its companies in Portugal combined,Ageas is the second player in Life, third in Non-Life and second in the world ranking

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02W H Y

PORTUGAL?

To strengthen the Group’s position in a market where it has over 10 years of experience.

To take advantage of growth opportunities arising from the recovery of the Portuguese economy.

Through its various bodies and channels in the country, Ageas Portugal Group is able to operate as a multi-channel insurer and offer protection solutions to any client segment.

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PORTUGALA G E A S ’ S E C O N DH O M E M A R K E T

1st 2nd 2nd 2nd 3rd

Placein Pensions

Place in Health

Place in Life

In Overall Ranking Placein Non-Life

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022017 IN FIGURES FOR AGEAS PORTUGAL GROUP

4 BRANDS

299%SOLVENCY II

Ageas Seguros, Médis, Ocidentaland Seguro Directo (standard formula)

Combinedratio Non-Life93.2%

Non-Life: €628 millionLife: €1,541 millionGross inflows

€2,2 billion -0.5% +2.7%

Market share (global)

21.7% (Life)13.5% (Non-Life)

18.4% €99 million Net result +63%

1.8 million ClientsExtensive distribution network (bancassurance, agents, B2B, Internet, direct, affinities):+600 branches+3,000 agents & brokers +Direct Platform + Médis1,292 employees

Omnichannel Life

Operating Margin €115.1 million +22%

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O U R

AMBITION

To be marketleaders

To be areferenceemployer

To be a partnerfor our clients,

protecting them now and in the future

To operate as anunique organisation, while respecting the different commercial

brands andlegal entities

To create an uniqueculture for the Ageas Portugal

Group

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02CORPORATE SOCIAL RESPONSIBILITY (CSR), A L O N G - T E R M S T R A T E G Y

V I S I O N | CSR is part of the way we do business, adding value for Clients, Society and overall Stakeholders, and aiming for ashared-value approach

3 P I L L A R S

Build a healthier society Be ready for an ageing population Build a more Resilient society

C O M M I T M E N T S

Contribute to reduce chronical diseases prevalence in Portugal and provide appropriate treatment and counseling through innovative methods.

Finding innovative ways to meet the growing needs

of the senior population, while acting in the

preparation of young segments future by promoting

the importance of long-term savings.

Look for long-term solutions that contribute to environmental

sustainability (carbon neutral)

Work to prevent potential events with high impact in peoples

lives and goods, while fostering solutions for communities

protection

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carewe create value for a healthier world

actwe create value for a world with longevity with higher quality

protectwe create value for a more resilient world

C R E AT E VAL U E F O R A M O R E

S U S TAI N A B L E W O R L D

KEY FIGURES

FOR 2017

5,329Hours of voluntary work

66 Institutionssupported

▪ 27 supporting children and young people

▪ 18 supporting social inclusion

▪ 5 supporting people with disabilities

▪ 3 supporting elderly people

The Ageas Foundation is a corporate voluntary organisation (IPSS - Private Institutions for Social Solidarity )founded in 1998. It brings people and partners together and pursues social solidarity ends within the community.

730Volunteers

69% 31%

1,849Shareholdings

198Solidarity actions

MISSION - To support the community by promoting corporate volunteeringand developing programmeswith a social impact.

VISION - To be a unique institutionthat helps build inclusive and resilient communities.

STRATEGY - With the aim of increasingits social impact on the community, the Ageas Foundation has structured its model based on an ecosystem of long-term partnershipscentred around three principles:

▪ Corporate volunteering

▪ Entrepreneurship and social innovation

▪ Projects with a sustainable social impact

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02EXECUTIVE COMISSIONA G E A S G R O U P P O R T U G A L

Steven BraekeveldtCEO Ageas Group Portugal and Continental Europe

Anne Van den BerghCIO | Chief

Integration Officer

Nelson MachadoCEO Vida |

Bancassurance

Carel OosterlooCFO | Chief

Financial Officer

Eduardo Consiglieri Pedroso

CEO Health | PartnershipsSeguro Directo | B2C

José GomesCEO Non Life |

Agents and Brokers

Christophe Vandeweghe

CRO | Chief Risk Officer

Manuel Lupi BeloSales and Marketing

Diogo CampelloCFO Ocidental Life and Pensions

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Executive ComissionJV Millennium bcp

Executive ComissionAgeas Group Portugal

03F O U R

COMMERCIALBRANDS

03AGEAS SEGUROS

W H AT S E T S U S A PA R T

Professional and certifieddistribution network

Loyalty card:Ageas World

Website for private clients

Apps

Digital documents

Strong social media presence,including customer service

GPS: tracking service (engine)

PAR: risk analysis and preventionfor Corporate clients

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1st Direct Insurance Company in Portugal

P R O F I L ESEGURO DIRECTO

Consumer’s choicein 2014, 2015, 2017 and 2018

Automotive specialists over 20 years in the market

Different services

Repair service: simple, efficient and direct

Seguro Directo discount card

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OCIDENTAL

W H A T H A S B E E N S E T T I N G U S A P A R T S I N C E 2 0 0 5

Bancassurance specialist

Differentiated value proposal in health

Simpleproducts

Focus on the segments

of profitableclients

Profitability management

▪ High capacity to automate, standardise and simplify processes

▪ Close relationship with the main distributor

▪ Successful brand: Médis

▪ Innovative

▪ Distribution

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1stPersonal health service in Portugal

P R O F I L EMÉDIS

Consumer’s choicesince 2011 (7 consecutive years)

Senior consumer’s choice2017 and 2018

Health specialists over 20 years in the market

Integrated system to serve everyone

Médis App

Medical assistants

24-hr nurses on the Médis line

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04RECOGNITION

T O G E T H E R W E H A V E B E E N A W A R D E D A N D R E C O G N I Z E D

BY THE OUR CLIENTS AND THE MARKET…

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THANK YOU.