april 2014
DESCRIPTION
ÂTRANSCRIPT
ncca April 2014
The official journal of the National Carpet Cleaners Association
newslink
Features:
Customer Complaints
The Risk Business
©Salcombe Piazza by Axminster
Contents03
04
06
11
12
14
16
18
20
21
22
24
From the Editor: CCC 2014 - Put the date
in your diary now!
A day in the life of a carpet cleaner
How to avoid problems when cleaning
carpets and upholstery
Safeguard your future
NCCA tour of the National Trust Textile
Conservation Studio and Felbrigg Hall
A guide to customer complaints (part three)
Turkoman rugs (part three)
NCCA is awarded TrustMark Scheme
Operator status
The unforgettable fire
08
The ‘risk’ business
Customer advice slip
How to increase your profit... immediately!
Training - yourself and your staff
Published monthly by:The National Carpet Cleaners Association,62c London Road, Oadby, Leicestershire, LE2 5DH.Tel: 0116 271 9550E-mail: [email protected]: www.ncca.co.uk
Nicky Law
Keith Robertson
Nikki Law
Paul Pearce
Nigel Lay
Glyn Charnock
Martin Johns
Keith Robertson
Allan Simmons
Billy Russell
Denise Pitt
Editor
Editor in Chief
Design Editor
CEO/Technical Director
Vice President/Admin Director
Company Secretary/2nd Vice President/Training Director
Membership Director
Marketing Director
Corporate Director
Events Director
Co-opted Franchise Director
www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
newslink page 2
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
newslinkpage 3
CCC 2014 - Put the date in your diary now!
Nicky LawNewslink Editor
n less than five months' time, on 20th September, I we will again be holding the Carpet Cleaners
Carnival (CCC), at Wicksteed Park in Kettering.
The event is open to everyone within the industry,
together with their friends, partners and children
and focusses on 'fun for all the family'. This does not
mean, however, that business will take a back seat.
The event includes an exhibition featuring top
industry manufacturers, suppliers and advisors, many
of whom will be demonstrating their equipment,
providing you with the chance to see all types of
machinery in action. The 2014 exhibition is set to
feature some of the biggest names in the industry.
We already have some excellent companies signed
up to exhibit, including: Dry Fusion, Cleaners
Warehouse, Columbus Cleaning machines, Sebo,
Chemspec Europe and Alltec,
GetBookedUp, Woolsafe, Prochem Europe and
Chemspec Ltd, together with Kirsty's Kids, a charity
run by NCCA member John Bryden. And that's just
the start, there will be many more signing up over
the next few months.
This year we are also holding a number of seminars
to help you in your business. The topics arranged so
far include: The Use of Bleaches in Carpet Cleaning
(including demonstrations of oxidising and reducing
bleaches), Marketing, General Equipment
Maintenance and Carpet Repair. Further information
on seminars will be included in a future edition of
Newslink, so keep an eye out for this.
Along with the exhibition and seminars, the
Carnival will feature entertainment and women's
interest areas, providing attractions and activities for
everyone in attendance. Visitors will also be able to
enjoy the many features within Wicksteed's acres of
beautiful parkland, including: an arboretum, lakeside
area, a railway, memorial gardens, a fairground and
Dri-Eaz Products,
one of the largest children's
playgrounds in Europe.
In last month's Newslink we
included a four page pull-out-and-
keep guide to CCC 2014. On the
back page of the guide was a
voucher for collecting tokens for
FREE ENTRY TO A £100 PRIZE DRAW
which will take place at the Carnival
(the first two tokens were also provided to get you
started). Below are the NEXT two tokens to cut out
and place on your voucher.
Keep your eye out for further tokens in future
issues of Newslink… and don't forget to bring your
completed voucher with you on the day.
If you would like to exhibit at this year's event, please
call NCCA Corporate Director, Allan Simmons: 01405
813665 or email: [email protected]
If you are exhibiting this year you can advertise
your company for FREE within the next pull-out-and-
keep guide (to be featured in the May edition of
Newslink). To take advantage of this excellent
opportunity, email Nicky at: [email protected] for
more information.
EXHIBITING AT THIS YEAR’S EVENT
CARNIVAL
FREE PRIZE
DRAW
WIN £100!
CARNIVAL
FREE PRIZE
DRAW
TOKEN THREE
WIN £100!
TOKEN FOUR
CARNIVAL
FREE PRIZE
DRAWCARNIVAL
FREE PRIZE
DRAW
THE NEXT TWO TOKENS FOR YOUR PRIZEDRAW VOUCHER
newslink page 4
A day in the life of a carpet cleaner Paul Pearce
recently
attended a
client's house to Icarry out a carpet
clean. It was to be a
simple job (a large
through-lounge and
a flight of stairs). I
had visited the
owners two weeks
previously and had
talked them through
the cleaning process
and the charges etc.
They were an elderly
couple, very house
proud, and had
always cleaned their
own carpets, but the
gentleman said he was now ready to allow
someone else to clean them for him. We agreed
the price and he asked me what he should move
prior to the cleaning being done. I explained that
very little needed to be moved as there weren't a
lot of ornaments around and I could move the
furniture as I went. I explained that I would put
pads under the feet of the wooden items to save
them marking the floor; we then agreed a date for
the work to be carried out.
I arrived in the morning of the day in question
and was invited in to check over the environment
prior to bringing my equipment in. This is
something I always do; it is only right that you re-
establish your report with the client and ensure
that everyone is comfortable. I did notice that the
room was a little lighter in items than I had
remembered, but said nothing. I returned to my
van to bring my equipment into the house and
then did ‘the usual’; I placed a dust mat down for
the machine, set the vacuum up and then filled up
with water. Whilst standing at the kitchen sink I
chatted to the client and asked if he had had a
good weekend. He took a few seconds to think
Ph
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Pau
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arce
The morning job
newslinkpage 5
about it and then said “not really”. I, of course, said
“Oh! Why is that sir?” He replied “because of you
coming”. He said he had been working all weekend
moving furniture to make sure there was no dust
underneath any of it. He had also wiped all the
skirting boards, tidied up cables, emptied a
bookcase, cleaned all the lampshades, swept the
path, beat the door mats and cleared debris from
the drain. I said (as you do) “its good job it wasn't
the queen coming or you might have ended up
doing some decorating as well”. He then showed
me that he had painted the handrail up the stairs
because he thought it needed it! Honestly, this
house didn't need all this extra attention because it
was fine as it was. Yes, the carpet was a little soiled
but it was a pleasure to clean it. It just shows the
lengths some folk will go to get themselves ready
for us.
My afternoon job, however, was a much
different scenario. I arrived and did my ‘usual’ to
get reacquainted with the job. The owner of the
house was an established client's mother and I
had originally visited the property around three
weeks previously. The house was rather small, the
lady lived alone and it seemed she had plenty of
hobbies! When I visited to carry out the quotation
I did ask that all personal items be lifted from the
floor and that ornaments were put in a safe area
prior to the clean. Sadly this hadn't happened and
the lady was very apologetic because she had
done so little to get ready for me. Apparently her
daughter was going to pop in to help out but she
had been too busy to get
around to it. Now, in this
instance, you could walk away
or you could charge extra or, of
course, you could just get stuck
in and do the job. I chose to do
the latter. It took me probably
an hour to get the room sorted
for cleaning but it was worth it
in the end. My client was very
happy and so was her daughter
when she phoned the next day
to say ‘thank you’. Sometimes
we all have challenges in our
work, but I wouldn't have it any
other way. I can honestly say I
really do love my job.The afternoon job
newslink page 6
ithout doubt, the most important
part of the cleaning process is the W initial inspection of the item to be
cleaned. Failure to follow this simple initial step
can potentially lead to problems later and may
prove extremely costly in monetary terms and in
loss of prestige for your business.
Many cleaning problems can be eliminated by an
accurate pre-inspection. The audit, or survey, will
determine how, and if, the work is to be carried
out. This process must be undertaken
systematically and thoroughly on every job and a
written report of your findings should be handed
to your client prior to the work being done.
Details logged during your survey should include,
amongst others: the name, address and contact
details of your client, the areas to be cleaned, the
fibre type, how the item has been constructed and
the colour and style. You must also ask your client
if the item has been cleaned before and assess if
there is any damage or cleaning residue from
previous work carried out.
The most professional way to log the relevant
details during your initial inspection is to write
them down on a pre-designed form. This way you
only have to fill in the spaces when you arrive at
the job. Information can then be transferred to
your database for future reference.
Every carpet cleaning company should carry out
a proper survey, documenting any potential
problems and communicating these with the client
at every stage. Failure to follow these procedures
can lead to a dispute should a problem arise,
whereby your client may insist that your company
failed to report any issues. This can result in a
claim against your company and, when this
happens, the first thing the insurers will do is ask
for paperwork relating to the survey. You should
be able to produce this paperwork immediately on
request. If you fail to provide the relevant
information you may find it hard to find the right
insurance in the future, as most companies will
expect you to carry out a documented survey as
part of your cleaning process.
The NCCA are able to provide comprehensive
survey forms for members to purchase, which
come in pads of 100 with a carbonated sheet, so
you can give one copy to your customer and also
keep a copy for yourself. If you would like to
purchase one of these pads, please call the NCCA
office.
How to avoid problems when cleaning carpetsand upholstery NCCA Library
newslink page 8
Safeguard your future Keith Robertson
Marble in President Yanukovych’s mansion
ave you made
your exit strategy
yet? If that Hsounds rather pompous, let
me rephrase it. Are you
ever going to be able to
afford to retire?
Obviously all of our
circumstances are quite
different. For example,
when I came into the
industry I already had four
children so there was little
money left over for saving,
whereas I know some
NCCA members are on their second career and are
fortified with a pension provision from a previous
employer.
There used to be a time when we could say “My
business will provide my pension”, as it was
possible to build a small business and sell it for
sufficient to retire on. The chances of doing that
nowadays are very unlikely. True, there are ways
we can make our business more saleable but it is
doubtful that the price it might fetch would leave
us in a comfortable retirement. So, what then, are
the alternatives? If you don't want to retire poor,
what is required to be sure that this doesn't
happen?
The first thing to be clear about is that you
cannot be dependent on only the State Pension.
The basic State Pension was introduced in the
United Kingdom in 1909 to cater for a very small
section of needy individuals. Firstly you had to be
over seventy, which in those days was a rarity as
average life expectancy was around fifty and even
then you would only receive 5 shillings pension
(which in present day terms would be worth
£25.00) or 7s.6d for a married couple if you had an
income below a certain amount.
Currently, the full individual State Pension (if you
qualify with thirty years National Insurance
Contributions) is £113.10 per week, which will in
due course be replaced with a higher single-tier
pension. Even so, it is unlikely that you would find
that sufficient for you to enjoy a comfortable
retirement, so it is important to ask yourself “How
much do I need? What provision have I made
currently?” and “Is there going to be a shortfall in
newslinkpage 9
what I need to comfortably retire?” Only by
planning ahead can you achieve peace of mind.
Before you stop reading and say that you will
think about this when you get older, pause for a
minute and consider the following. If you are forty
five years of age and start to save £100.00 per
month and do so for twenty years, what you have
saved will amount to £24,000.00. Assuming you did
sufficient research to find a way to achieve a 5%
interest rate on your savings you should by then
have nearly £41,000.00. If on the other hand you
started to save when you were twenty five years of
age you would be able to save for forty years and
then the amount of your saving would have
reached £48,000.00, but the same 5% interest rate
will have multiplied your savings to nearly
£149,000.00. Quite a difference.
Want to improve that? Increase the amount you
save by 2% each year and after forty years the
£72,000.00 you have saved might well have
become £198,000.00. Change that to you
increasing your savings by an additional 5% each
year and the £144,000.00 would have become
£330,000.00.
Starting late can never trump starting early
because saving a small amount of money regularly
from when you start work will leave you better off
than saving a bigger amount in later life. If at age
forty five you saved £200.00 a month, after twenty
years you would have saved £48,000.00, the same
as the twenty five year old saving half as much per
month, but it is likely to be worth only £81,000.00
against his £149,000.00. The key is compound
interest. The lump sum grows from interest being
added every year so that the interest added on top
of the interest already saved is what is known as
compound interest.
It is true that most people find they need less
income in retirement and the current suggestion is
that around two-thirds of your working income is a
good prediction.
Statistically at least, some of us may survive
twenty or thirty years after retirement so it is
important to also take into consideration the effect
on inflation. For most, their Private Pension will
provide a fixed figure so it's worth remembering
that to achieve what could be done on £100.00 in
2003 would now cost £134.00. Go back a further
ten years and the £100.00 of 1993 would cost
£172.00 today.
In some cases inflation can be much worse. My
late mum who died in 2013 was widowed in 1971
and saw the purchase power of £100.00 in that
year rise to a requirement of £1024.00 before she
died.
There are different ways to ensure that you are
able to start saving for the future. For example, if
you are running a successful business with a profit
of £40,000.00 per year and you are self-employed,
you could start by setting aside the difference you
are saving in National Insurance Contributions
against what would have been deducted if you
were in employment.
If my calculations are correct you would pay
£3870.24 in National Insurance Contributions if
you were earning £40.000 per year as an
employee. If the profits of your business are
Continued on next page
page 10newslink
£40,000.00 per year the National Insurance
Contributions you pay as a self-employed person is
9 per cent on the profit between £7,755 and your
£40,000.00 which is £2902.05. You also pay Class 2
contributions at £2.70 per week totalling £140.40
per year. The difference then between being
employed and self-employed is £827.79. Add
£1.00 per day and you have your first £100.00 per
month to save.
Another way to
ensure you have
enough is to grow your
business with the help
of employees.
Although David Coker
last month presented a
number of reasons why
remaining as an
owner/operator suited
him, and possibly many members, there is a finite
limit to your profitability if you work on your own.
Taking on staff, however, does have its downside
and there is a learning curve that you will follow
until you realise that you cannot clone yourself
and the smartest employees are the most likely to
set themselves up as your competitors, but if you
'Work at the Right Price' it's not so difficult to deal
with the Employee Liability Insurance, Employers
National Insurance Contributions, sick pay, holiday
pay and extra office work.
It allows you to broaden the range of services
you offer and to be able to handle larger jobs or
multiple different jobs. Being able to work on
different surfaces not only increases your options
but also acts as a funnel for different services.
Restoring the stone surfaces in a large domestic
property leads naturally to you being trusted to
look after the carpets, rugs, soft furnishings and
curtains too. Business life becomes much more
interesting if you are dealing with a larger variety
of job types.
There is another aspect to having employees and
that is that as you get
older the consequences
of suffering from poor
health or injury can be
ruinous if you are an
owner/operator. Older
age in our industry brings
infirmities and unless you
made enough profit
when you are younger
you will be forced into
reducing your lifestyle as you handle less work.
That is why for some, the conclusion is that there
are overriding benefits in, while remaining small,
employing a 'helper' to work alongside you, or a
second technician.
In my case employing staff, although fewer than
in previous years, has allowed me to continue my
business beyond the normal retirement age and
allows me to save more as a protection against
future inflation.
The world is a fragile place and it is not possible
to second guess what is going to happen in our
lifetime but a little thought and preparation will
help us in the right direction.
Continued from previous page
newslinkpage 11
ollowing the success of the event last year,
we have organised a second exclusive tour
of the Conservation Studio, on Friday 9th FMay 2014. The tour will take place in the afternoon
and is scheduled to last an hour.
The Studio is the only in-house treatment facility
for the conservation of textiles in the UK. They take
in some of the 100,000 items that belong to the
National Trust each year for conservation.
In February this year they
collected the 19th Century
Templetons chenille carpet
from Cragside House in
Northumberland, as featured
on TV last October on the
'Inside the National Trust'
programme. This carpet will
be under conservation when
our tour takes place, so you
will have a one-off
opportunity to see the work being undertaken on
this unique and historic carpet.
The Conservation Studio has a maximum of 25
visitors to a tour, so early booking is advisable!
To make more of a day of it we have again
organised a visit to a National Trust House, this
time Felbrigg Hall, in the morning.
(See:
for more information). There is a maximum of
twelve persons per tour; the first will start at
10.00am and the second, if required, will start at
11.00am.
www.nationaltrust.org.uk/felbrigg-hall
In between our tour/s of Felbrigg Hall in the
morning and the Conservation Studio in the
afternoon, we will meet for a fish and chip lunch at
the Aylsham Lodge Hotel. The lunch, which is
included in the price for the day, is Scampi or one
of a choice of three different fish, freshly prepared
in breadcrumbs, plus a dessert from that day's
selection.
Prices for the day are £28 plus VAT per person,
including lunch and both
tours, so if you would like to
take part in a completely
unique exclusive event,
reserve your place now with
the office. We look forward to
seeing you there.
If you fancy mixing a bit of
work with pleasure, why not
do as some members did last year and make a
weekend of it? There are some wonderful places to
visit in the area.
Why not make it a mini-
break
Aylsham Lodge Hotel, where we will be having
lunch, has rooms available at the following rates:
Twin room single occupant £55 Ÿ
Twin room double occupancy £80Ÿ
Double room single occupancy £65Ÿ
Double room double occupancy £80Ÿ
(All including full breakfast)
NCCA tour of the National Trust Textile ConservationStudio and Felbrigg Hall in Norfolk
National TrustConservation Studio
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newslink page 12
A guide to customer complaints (part three)Lewis Scroby (NCCA Standards and Fair Trading)
NCCA Standards and Fair Trading Officer,
Lewis Scroby, continues his series on dealing
with customer complaints. This month
features complaints procedures and terms and
conditions.
rocedures are a very important part of
operating any modern business. Whether P it's best practice for the work being
carried out, workplace health and safety, office or
financial procedures or employee guidance,
systems should be in place to ensure that the
company is operating to the required high
standards. Complaints are no different. Written
procedures should be in place to ensure that they
are properly dealt with, for the benefit of both the
customer and the company.
Most NCCA members have put a lot of time and
effort into regular training. Whether it's the
owner or a new technician, the investment in
education is considered vital to the success of the
company. Adding that to the fact both reputation
and word-of-mouth are very important aspects in
obtaining work and repeat bookings, it is
surprising that some members do not put the
same level of effort into dealing with complaints.
Especially situations that could have quite an
effect on reputation and the chances of being
recommended for further opportunities.
All companies, even one-man bands, should have
written procedures for dealing with complaints. It
should not be considered a waste of time to
respond to a concerned customer, even if you
disagree with their side of the dispute. However, a
lot of time can be wasted if a complaint is not
managed properly. Following a specific set of
guidelines will ensure that issues are dealt with
efficiently and professionally.
Complaint procedures should include:
instructions on communicating with a customer,
the investigation process, how the company will
address any issues, resolution options and
reviewing/developing company policies to avoid
the problem reoccurring in the future (this applies
even if the customer is not fully justified in their
complaint). Consider the reasons they felt the
need to report the matter to you. Beyond any
technical concerns, did communication or the way
the company advertises, for instance, lend weight
to the complaint?
Once you have put time into a proper complaint
procedure, use it. Anything that you have made
an effort with to assist customers should be used
to promote the professionalism of your company.
A proper written procedure for dealing with
complaints shouldn't be filed away until an issue
arises. These things can be excellent marketing
tools. If you have a complaint procedure you are
proud of and are confident in, promote this to
your customers. Something like this which puts
NCCA COURSESCarpet & Upholstery Cleaning 23rd - 24th May4th - 5th July12th - 13th September21st - 22nd November
Advanced Spot & Stain Removal20th June10th October
Leather Identification & Cleaning11th September
An Introduction to Hard Floor Cleaning24th - 25th April
Commercial Carpet Maintenance Technician(IICRC COURSE, HOSTED BY NCCA - with Paul Pearce)10th - 11th June
All above courses held at NSPCC Training Centre, Leicester unless otherwise stated. Visit:www.ncca.co.uk for booking forms and further details.
CARPET CLEANERS CARNIVAL20th September at Wicksteed Park,Kettering, Northamptonshire
IICRC COURSES (HERTFORDSHIRE)Carpet Cleaning Technician with Paul Pearce20th - 21st May16th - 17th September25th - 26th November
Upholstery & Fabric Cleaning Technician withPaul Pearce3rd - 4th June23rd - 24th September2nd - 3rd December
Commercial Carpet Maintenance Technicianwith Paul Pearce30th Sept - 1st Oct
Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222
IICRC COURSES (SURREY)Carpet Cleaning Technician with Adam Jankowski3rd - 4th June
Upholstery & Fabric Cleaning Technician withAdam Jankowski15th - 16th April23rd - 24th July
Held at National Flood School, Surrey. Tel: 01252 821185
Visit: www.iicrc.org for further details on allIICRC Training Courses.
Diary Dates 2014
their mind at ease can greatly assist your chances
of success turning a quote into a booking. You can
also use this to put off those customers that may
want to 'try it on' (more on these later in the
series).
Terms and Conditions are other things
customers should be made aware of. It is
surprising how many times the NCCA has been
involved in a complaint and found a company has
directed its customer to their online or printed
T&C's, but only after an issue has arisen. If you
have specific terms or require customers to
comply with certain procedures or deadlines, you
must make them aware of these at the relevant
time (usually at the quotation stage, or at least
before any work is scheduled to be carried out). It
is very difficult to use a term or condition as a
reason not to respond to a complaint if they have
only been brought to the attention of the
customer once the issue has been reported. At
this point they will just be considered an excuse
or 'get-out clause' and the customer will lose faith
in you and the company - probably only making
the matter worse or the customer more
determined to pursue a resolution.
Terms and Conditions can be a very important
part of a company structure and, when used
correctly, assist with operational efficiency and
customer relationships. Unfortunately when not
used correctly, or revealed too late, they can
become useless.
Next month the series continues with technical
issues and liability.
Turkoman rugs (part three)Peter Collins (Honorary Member)
way at the western end of Turkestan,
scattered over plains, along the shores
of the Caspian Sea and in the foothills of Athe mountain chain, dwell the great Yomud horde
of Turkomans. There are probably no rugs which,
from an ethnological standpoint, are more
interesting than theirs. They are pleasing to the
eye, by their warmth of colour, with remarkably
neat weaving and clearly defined patterns in the
minutest detail, often following the colour and
textile traditions of the
Tekke folk.
They have 'borrowed',
for their design elements,
decorative tricks which
are the distinguishing
features of rugs from
these parts. With great
skill they have perfected
in these beautiful rugs an
amalgamation of
patterns, which over the
centuries have been
adapted and perfected in
design by these tribes'
people.
The colouring of the Yomud rug, in some cases,
follows closely the reds so prevalent in the
Turkoman Tekke, whilst in others the reds are
muted to an old rose colour. The side borders
could, at first glance, be mistaken for rugs made in
Shirvan or Daghestan. In many cases there is a
broad white or coloured stripe at the outer edge
of the web, on the ends, and a small outline
border pattern embroidered in red yarn.
Occasionally the fringe, instead of being left loose
all the way across the end of the rug, is twisted at
irregular intervals, of from three to eight inches,
into stout ropes like those of the Kazaks.
In many Yomud rugs the pattern consists of an
array of diamond-type shapes, distributed upon
the field in Turkoman order, but styled inside and
out with the latch hook. In the borders the
Caucasian hallmarks are apparent. There is a stiff
form of the swaying vine and, where it crosses
from one side to the other, it is heavy with latch
hooks. Where it lies parallel with the sides is the
barber pole stripe which is found in nearly all the
Transcaucasian rugs and also in many Kabistans.
Yet even in the rugs in which it is known to have
originated, this stripe does not play a more
important part than in the Yomud design. It
furnishes both broad and narrow elements for the
sides and in the end borders. It also often figures
as a trunk in the tree patterns, the branches of
which are composed in a form of latch hook.
There is one feature of these rugs which seems to
be wholly the property of the Yomuds. It is a
coarse side selvage of two ribs which, instead of
being wholly red, has alternate squares of red and
blue, red and brown, or two shades of red in each
rib. Even when the rugs are piled out to the last
thread of warp (body finish) this is preserved in
the pile.
More next month on Turkoman rugs.
newslink page 16
NCCA is awarded TrustMark Scheme Operator statusGlyn Charnock
reat News! After almost two years hard
work, and behind the scenes
negotiation, the NCCA has now been Gawarded TrustMark Scheme Operator status.
To gain this approval, we have set the standards
required under the Carpet and Upholstery
Cleaning Category and negotiated exclusive
membership for the NCCA so only our members
can become TrustMark approved. We
have also been required to update the
Code of Practice for all members
and will need to achieve ISO9001
Accreditation within the next
twelve months. The
introduction of the new
tiered membership
structure last year also
helped show our
commitment to
raising standards in
the industry.
The Board would
like to thank those
members who have
supported us in the effort to reach this stage by
becoming TrustMark members, despite there
being little chance of reward for their efforts thus
far. Hopefully those members can now reap the
rewards by being the first Carpet and Upholstery
Cleaners under the new TrustMark category.
So what does this mean for the NCCA and its
members? Well, TrustMark is the Government-
backed standards and consumer confidence
scheme for all
trades
undertaking
work in
consumers'
homes. Their
website receives
over 400,000 hits
every month
from members of
the public
searching for trustworthy tradesmen who work to
government approved standards.
The NCCA have set the standards for TrustMark
approval, and ONLY NCCA Members who reach
the required standards can become TrustMark
Approved contractors. This is effectively the
best recognition we can get from
Government for our industry - the 'Gas
Safe' standard for carpet and upholstery
cleaners.
Soon the NCCA logo will appear as a
clickable link on the TrustMark Scheme
Operators web page, and on the details
page of every member who joins, helping to
provide much needed public recognition.
The category of Carpet and Upholstery Cleaners
will be on the list of trades whenever a consumer
searches the TrustMark website, and members
who are accepted for TrustMark will have their
details available under the postcode search
including a link direct to their website, an email
contact form, telephone number and even a
newslinkpage 17
google maps link to show consumers where they
are based.
Have a look at the TrustMark website:
to see how it all works.
TrustMark members can use the logo on their
advertising and promotional materials, website,
vehicles and stationary. How many of your
competitors will be able to advertise themselves as
'TrustMark Approved, Working to Government and
Industry Approved Standards'?
Citizens Advice Bureau have a direct link for
consumers to search for TrustMark members, and
other supporters of the scheme include Age UK,
the Trading Standards Institute, Direct.gov, the
Department for Business Innovation and Skills and
the Office of Fair Trading. Again, how many of your
competitors can say they are recommended by the
Citizens Advice Bureau and the Office of Fair
Trading?
TrustMark membership is NOT compulsory. It is a
marketing tool which will benefit members, the
NCCA and the industry as a whole. Membership is
just £150 + VAT per annum, so just one or two jobs
a year gained directly from the TrustMark website
will pay for your membership and we hope
members will get much more work than this from
the scheme. However, we see one of the main
benefits as how many additional jobs members can
win from their competitors when they can
promote themselves as recommended by Citizens
www.trustmark.org.uk
Advice and working to Government Approved
Standards.
You must be a member of the NCCA and abide Ÿ
by our Code of Practice.
You must have attended the NCCA two-day Ÿ
Carpet and Upholstery Cleaning course and
passed the exam - or the IICRC two-day carpet and
two-day upholstery cleaning courses - or a two-
day Corporate course approved by the NCCA.
You must have attended an Advanced Spot and Ÿ
Stain Removal course (a copy of the certificate will
be required as proof of attendance).
You must have third party insurance to a Ÿ
minimum value of £2m and Treatment Risk cover.
You need to have been actively involved in the Ÿ
industry for a minimum of two years.
Your work must comply with PAS 86:2008 Ÿ
standards.
You must attend a training course or industry Ÿ
event once every three years.
You must sign a Health & Safety declaration Ÿ
form.
Additionally, the NCCA Directors reserve the right
to refuse membership of TrustMark to any current
members who within the past two years have:
Been placed on probation for breach of the Code Ÿ
of Practice.
Had a complaint upheld against them. Ÿ
Failed to pay their NCCA membership fees, Ÿ
and/or send in their supporting documentation, to
the NCCA office by the due dates.
The criteria for joining TrustMark is as follows:
To apply for TrustMark membership, please
contact the NCCA office.
National Organisations Supporting TrustMark
newslink page 18
The unforgettable fire Terry Guilford (The Ultimate Floor Sanding Co.)
t's not easy thinking of
something to write about every
month and my hat is sincerely Itipped to those of you who have been
doing it for a lot longer than me. The
fact is that inspiration, on occasion, is
sadly lacking and this month was
definitely one of those occasions, or
at least it was until I looked at my
favourite wood flooring forum and
saw… IT.
'IT' was a thread on the
forum titled 'After the
fire' and that was what
sparked (sorry) my
imagination, because just
like the dangers caused
by airborne hazards such
as dust and toxic
vapours, fire is a serious concern for floor sanding
contractors.
The strange thing is how common the problem is
without actually being seen as a problem; you see
it has happened to me in a small way twice, it has
happened to one of our franchisees in a large way
once, it has happened to a friend and it was nearly
lethal and five minutes on Google will show
several cases where it WAS lethal. So what are the
causes?
As well as being dangerous to our lungs, wood
dust is amazingly flammable; if you want to test
this out then throw some on an open fire (no
don't, my conscience is already overburdened).
However, unlike most flammable
products, when an ignition source is
applied to large amounts of dust you
don't get big bangs (no I'm not going
there) but the far less impressive phenomena…
smouldering. Now of course smouldering may not
be particularly impressive, but it is undeniably
dangerous. Loud bangs are audible and flames are
obvious visual warnings that all is not well, but
smouldering is so subtle you may not notice it
until it destroys your van or, worse still, burns
down your clients' house. So we know that wood
dust is flammable, but what is the source of
ignition and what physically happens?
During the course of sanding, the abrasive is not
only working against the wood but also the nails
or anything else that may have been left on the
floor or becomes unearthed during the course of
You don’t want this happening to your machine!
Watch out for nails!
newslinkpage 19
Win a place on our training course!
Win a FREE place on a floor sanding training course
at The Ultimate Floor Sanding Company.
Just log on to their website and sign up for their
monthly newsletter. To be sure they know who you
are please put NCCA after your name.Log on to:
The winner of their last competition was Steve
Wilkins from Ideal Upholstery Cleaning in Cheshire.
Our congratulations to Steve; Terry at The Ultimate
Floor Sanding Company is
looking forward to seeing you
on his course soon.
www.ultimate-floorcare.com
the sanding. As it strikes the foreign object a
small spark is produced. This can happen at
exactly the point that the dust particles are
making their way into the mouth of the dust
collection port on your sander. Should one or
more of those particles be ignited by the spark it
will make its way to the canvas bag of the sander
and begin a process which may take several
hours to become a fire.
So, how do we avoid the potential for fires
caused in the manner described above? The key
is in recognising the hazards and eliminating
them as much as possible. First off, is the floor
face nailed? If so, punch the nails well below the
surface. Second, is the floor greasy (like in a
restaurant) or is it a waxed or oiled floor? Both of
these massively increase the flammability of the
dust. If the floor is very greasy you may want to
consider cleaning it first, if it has been waxed or
oiled you need to be aware of the risk and watch
the dust bag as you sand. Thirdly, make sure you
vacuum the floor thoroughly before sanding, as
small stones or other debris can create sparks
just like nails do. Fourthly, make sure you empty
dust collection bags frequently and dispose of
the contents outside of, and well away from, the
building. Finally, if you do see or smell smoke
coming from the dust bag or see an ever growing
black/brown mark developing on the canvas, it is
essential to do the following. First, clamp your
hand around the neck of the bag closing off the
point where it is tied to the machine, this stops
large volumes of air getting in and cuts down the
speed at which things can develop. Second, untie
the bag from the machine keeping your hand
clamped around the neck and third, get the bag
and contents out of the building!
On the two occasions that I witnessed a fire
starting, and the one occasion that it happened to
a franchisee, the cause was as described above.
The difference was that I saw it happening and
dealt with it, whereas the franchisee had serious
damage done to his van and his sanders… THE
NEXT DAY! (Told you, smouldering can be slow…
but dangerous!)
The other common instance of fire caused by
floor sanding contractors, involves flammable
finishes and cigarettes (I don't think I need to
elaborate there do I). My friend got away with
severe scorching to the room he was working in
and remarkably little damage to himself, but the
migrant workers in Boston Massachusetts I read
about on the internet were unfortunately not
nearly so lucky.
It does happen; at best it dents your bank balance
and at worst it ruins every plan you ever made.
newslink page 20
The ‘risk’ business Derek Bolton (Honorary Member)
he inspiration
for my articles
comes from a Tvariety of sources, as
many of you will have
gathered, and this
months is no exception.
In my spare time I work
voluntarily at a centre
where I talk to children
(whose average age is
around ten or eleven)
about 'taking risks',
encouraging them to
consider the
consequences of a risk
taking action.
We use a very simple 'risk meter' to illustrate
levels of risk, which is designed to help them
evaluate any risk in their future actions. We give
the children a set of circumstances and ask them
to assess the risk element on the meter.
I thought I might share this with you to serve as
a reminder of the risks we take on a daily basis
during our chosen profession.
Here are two examples of the type of risks that
we, as cleaning technicians, often take during our
working day:
1) You have an 80% Wool 20% Nylon carpet to
clean; it is five years old and moderately soiled
with the odd stain here and there.
A cursory look at the carpet and you could guess
that it will be a fairly low risk… say number 1 on
the risk meter.
I would suggest that the number 1 on the risk
meter will have moved upwards to nearer the
number 3 mark.
On checking the carpet backing during a pre-clean
survey you discover that it is of an Axminster
construction. You have been told that it has been
cleaned on a prior occasion by another cleaning
company, so you decide that a pH test might be in
order… the reading comes out at a pH of 10.
You notice that the gripper rods are not securely
fixed to the floor in places; there is also evidence
newslinkpage 21
Customer advice slipthat the carpet itself is not secure on the rods
either.
At this point there needs to be a reality check. What
are the likely consequences of just going ahead with
a normal clean, without taking the above findings
into consideration? Also consider possible damage
when using spotting chemicals, such as pile burst or
lightening of the fibres in the treated area.
REMEMBER spotting chemicals will usually be
stronger than your everyday cleaning chemicals, so
do your tests in an inconspicuous place with them
first.
2) You have a three piece suite to clean in an
oatmeal coloured Chenille fabric, its four and a half
years old and never been cleaned before. “Easy”
you say, “I'll just spray it with my usual carpet
cleaner, use a spotter for any stains and 'Bob's your
Uncle' ”.
You do a wet test and a sensitive dye test and…
whoops! It's a positive result for some pile burst
and colour change.
In each of the two scenarios above the ‘risk’ factor
is definitely there. Remember, always take time to
assess the situation BEFORE any cleaning process,
weigh up the possible consequences of your actions
and, if necessary, be prepared to change your
method of cleaning or maybe your technique.
I reckon I would be nudging the risk meter reading
up towards number 4 now.
Definitely a number 1 on the Risk Meter.
The old risk meter should be zooming up the scale
by now, heading for number 4, maybe even a
number 5.
To avoid costly disasters, a helpful aid to your
everyday cleaning is a customer advice slip.
You should ask your client to read through this
before you've even got your equipment out of
the van. Ask the customer if they understand
the importance of the advice provided, or if
they need any further clarification, and leave
the advice slip with them for their reference.
Things to include in the slip would be:
To use caution when walking from a damp Ÿ
carpet to a hard slippery surface.
The reasons for using protector tabs, and Ÿ
furniture blocks.
A warning not to place seating cushions Ÿ
directly against radiators to dry, due to heat
setting marks, particularly in pile velour
fabrics.
Instruction not to place seating cushions Ÿ
back on the suite until fully dry.
Advice on how to facilitate speedy drying Ÿ
times.
A useful spotting guide on the reverse side, Ÿ
as an incentive to keep the information and,
ultimately, your details.
A caution to keep off freshly cleaned carpets Ÿ
until fully dry (wherever possible),
particularly with outdoor shoes, to prevent
tracking in soiling.
Information on how to stand seating Ÿ
cushions in order to air and dry either side
of the cushions simultaneously.
NCCA Library
newslink page 22
ant to know how to increase your
profit in your carpet cleaning Wbusiness IMMEDIATELY? As soon as next
week? It's simple... raise your prices!
Do it today, right now... by at least 10%. I
bet you that your customers won't even
notice.
I know what you're thinking, if you raise your prices
you are going to lose customers. But have you
considered what is happening if you're NOT
increasing your prices? The answer is that in real
terms your prices are going down because of the
effects of inflation.
So how do you raise your prices? Well, the answer
to this is more to do with your mindset than what
your customers will actually think. If you're convinced
that your customers won't pay more, think again.
After all, many, many people buy BMW's and
Mercedes when a simple KIA would get from A to B
(and probably not much slower). The fact is that in
every category of 'something for sale' there is a
budget range, a middle range and a very expensive
high quality range. The mindset you need to have is
that of 'premium pricing' to those who are 'quality
seekers'.
I've heard from a few carpet cleaners recently who
told me how they originally set their prices. They
phoned all their competitors and then priced
themselves either at the average, or just below... and
that's how they get all the work apparently! Does this
sound familiar? And what was their minimum
charge? Well, I can tell you that it's a third of what I
personally charge. Yet they insist that customers will
never pay these higher amounts.
An increase in price might actually make your
customers view you differently... in a positive way.
Robert Cialdini's famous book
‘Influence’ tells the story of a jewellery
store who had begun pricing some of
their jewellery too high... by mistake! So
what was the result of this? Well,
interestingly, whereas previously it
didn't sell, it now sold out. The items
hadn't changed, just peoples' perceptions of it.
Price equalled quality in their minds.
Before you think your customers will never pay
higher prices, think again. You’d be surprised that
many will not actually mind and remember that
people who are concerned ONLY with price are also
often (in my own experience) the ones who:
Are slow to pay and expect you to jump through Ÿ
hoops to please them at the same time.
Want more than they have paid for.Ÿ
Are quick to complain and ask for a refund.Ÿ
Tell their friends how they managed to get you to Ÿ
clean their carpets for such a low price, especially
if you gave them a discount (so now their referrals
will be ‘price shoppers’ too).
Are these really the customers you want? And don’t
forget that if you price low, you will have to make up
any shortfall in your income by doing MORE WORK.
Quality is more important to most people than Ÿ
price when it actually comes down to it.
Most people equate a cheap price with low Ÿ
quality.
The price of your service is based on its value to Ÿ
the customer and has nothing at all to do with
your competitors’ prices.
If you charge higher prices you make more money Ÿ
doing LESS WORK. Hmmm. MORE WORK or LESS
WORK? Which would YOU rather be doing?
REMEMBER THAT:
How to increase your profit... immediately! David Coker
newslink page 24
Steve ScotterTraining - yourself and your staffraining in your business is very important
as it can stop you making expensive T mistakes. Your training programme should
focus on technical knowledge, approach to work
tasks, customer relations and safe systems of work.
You should review your own, and your
employees (if you have them), training at least
every twelve months. It's also a good idea to set up
Continual Professional Development (CPD)
systems.
I have been on over a hundred training courses
over the years and have not regretted attending
any of them, despite the time, effort and costs
involved.
Training has provided me with skills superior to
some of my competitors and has opened up
opportunities that would not have otherwise
existed.
It has also protected myself and my business. For
ten years I ran a large cleaning and restoration
company and we had very few accidents; training
taught me how to investigate accidents and assess
'near misses' and continually improve
performance. Many of my employees were so well
trained that they started their own businesses and
have gone on to become very successful.
If you have employees, you are legally required to
train them in safe systems of work. There are times
when cleaning carpets can be hazardous, with
slips, trips and falls over wet floors or hoses etc.
Well trained technicians will know how to limit
these risks.
Legal requirements
Trained employees
When things go wrong
Planning work
Work providers
Technicians who have been trained will usually
have a better attitude toward their work, as they
know you have invested in them; these skilled
technicians often make a business more profitable.
They also know when NOT to undertake work
which could result in the risk of a claim against the
business.
Generally, trained employees are happier and
more confident in their employment and have
more of a sense of pride and purpose.
If things start to go wrong, trained technicians will
know what to do.
Training records and systems can prove that you
have been trying your best to do things safely, and
properly, and can help should your business be
investigated or have a claim made against it. These
records and systems are often a significant
mitigation factor in your defence.
Effective planning of work tasks, taking health and
safety into account, shows you to be both
professional and efficient. Not only does it
improve the perceived value of the task but it can
often lead to more lucrative jobs.
Companies are now trying to protect themselves
from injury and liability claims, so are more likely
to employ fully trained technicians.
Insurers expect cleaning technicians to be fully
competent in their work and a recognised part of
work competence is up-to-date training.
page 25 newslink
Steve Scotter was a carpet cleaner and a member
of the National Carpet Cleaners Association for
many years. He now works for NCCA Corporate
Member, Hydro-Dynamix Ltd, as a NEBOSH
qualified Health and Safety Manager.
Lack of training may lead to:
Poor employee moraleŸ
High employee turnoverŸ
Inefficient employeesŸ
Cancelled contractsŸ
Bad reputationŸ
AccidentsŸ
Loss of business revenueŸ
Prosecution and finesŸ
Training should not be just seen as an expense; it
should be seen as the way forward to improving
your business.
If your company only employs fully trained
technicians, you should advertise it and this will
help you gain more work.
Business improvement
NCCA Member Benefits
Adelante Merchant Services: 01628 820500
BeValued - Home Options (specialist claimsmanagement - insurance work): Call ShaunMulvey on 01323 418432
Control Account PLC: 01527 882901
Hibu (previously Yell) - ask for CorporateAdvertising Department: 0808 100 7890
HMCA (free legal and counselling helpline): 0117 934 2600
HMCA (medical health cover): 01423 866985
Payatrader: 01296 660177
SiteWizard (website creation): 08450 608860
Thompson Local - ask forCorporateAdvertsing Department: 01252 390385
TrustMark (Diversity): 0115 9673767
New NCCA Members
Eclipse Deep CleanGreenock, Renfrewshire
Spotless Carpet & Upholstery CleaningCopner, Hampshire
Click Clean Cleaning LtdSaffron Walden, Essex
Member referral report
Since publishing a referral statistics report in last
month's Newslink there have been 78
recommendations for full members provided by
the NCCA. This number is made up of 42 referrals
from the NCCA office, 32 potential customers
contacting members direct through the website
and the complete list of NCCA members in
Bournemouth (4 in total), which was posted out
to a potential customer on request.
Items for sale
newslink page 26
BUSINESS FOR SALESmall, long-established, reputable NCCA Registered,
working carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry
cleaning system. Domestic and commercial clients. Genuine interested parties only please to call 07903
497298 and leave details.
CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES
Dri-Eaz Dehumidifier 1200 - as new (boxed) £450.00. Dri-Eaz Sahara Pro TurboDryer - new (boxed) £150.00. Dri-Eaz
Dri X Airchanger Dehumidifier - new (boxed). Normal Price £1900.00. Our Price £500.00. Plus much more. For
a complete list please telephone: 07580 182 325 or email: [email protected]
VACANCY & BUSINESS OPPORTUNITYExperienced full time Carpet and Floor Care Technician
required. Own van and equipment an advantage but not essential. Good business incentive package (profit share
or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to
[email protected] (with full CV, etc.) or telephone: 01672 871882 or mobile: 07831
172743.
EQUIPMENT FOR SALEMobile container/bin (red) - comes with lid. Heavy duty
container on wheels. L55” x W32” x H31”, ideal hose and other carpet clng equipment storage. List price: £199 - selling for £75. Whole room drier/air mover. List price: £534 - selling for £99 (no VAT). Contact Chris on: 02380
898 212 or 07970 040729 or email:[email protected]
BUSINESS FOR SALESmall long-established reputable NCCA registered
working business, specialising carpet, upholstery and hard floor cleaning. Northumberland based
owner/operator retiring. To be sold as a complete package only. Sign written 55 plate Iveco Daily van with fitted Prochem Blazer Truck Mount. High pressure and extraction hose reels complete with hoses, including
wands, hard floor surface spinner 3 turbo dryers fans, 4 dehumidifiers, MMs Plus, Sebo vac and duo, Rotary
scrubber, plus lots of other equipment and chemicals. Plus a fully SEO website. Genuine interested parties only
please. Call 01670 787185.
EQUIPMENT FOR SALEWhole room downdraft dryer from Power Flite. Versatile air mover - multiple positions. Hardly used. Was: £325. Accept: £150. Victor Sprite 12" Rotory Machine. Used
once. Was £855 - Accept £450. Collect from Coventry. Tel 02476 620444.
EQUIPMENT FOR SALEWe are selling due to ill health (package includes
everything you would need to start your own carpet & upholstery cleaning business):- CARPET/UPHOLSTERY
CLEANING KIT, including: Prochem steam pro plus portable carpet cleaning machine with new 120psi fitted pump, Prochem Heat & Run (hardly used), Prochem swan
neck twin jet wand, Prochem hand tool for stairs & upholstery, 2 x 25ft high pressure vac pipe, Sebo upright
vac, Sebo duo, 1 x large high pressure pump spray (for pre spray application), 1 x small high pressure pump spray
(for fabric protector application), 2 x 10ltr buckets - red & white (clean & soiled water), grooming brush (pile brush),
various Prochem carpet/upholstery cleaning chemicals (mixture of new & used), various white terry towel cloths for spotting/upholstery, floor protection sheet. Will sell
for £2250 ono for a quick sale. Please contact Andrew on 07730203008 (Cardiff based) - only genuine enquires
please.
OFFICE PRINTER/COPIERDuplo DP-2211 Single colour A3 or A4 duplicator. Full working order, any fair trial. Ideal for low cost Flyers.
Some consumables. PC Interface, prints direct from P.C. or printed copy - £250.00 o.n.o. For further Information
Contact [email protected] or call 0116 2672720. Based in Leicester.
EQUIPMENT FOR SALEProchem 250 ft vacuum hoses for truck mount - £150.00.
Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £250.00. Contact [email protected] for further
information or contact Andy on: 07970 544806.
TRUCKMOUNTBanclene truckmount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon solution tank,
150 feet of vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline heater and misc
parts etc. The van has been sold separately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845 537640 - mobile 07976 218304
or email: [email protected]
BUSINESS FOR SALESmall, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package
includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established interactive
website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and van
mounted hose reels, together with a property maintenance company name, website and promotional materials. Contact telephone number 020 8309 6517.
Sale price: £18,000 O.N.O.
NCCA Corporate Members
+ Allied Insurance Services Ltd:
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Asset Finance Solutions UK Ltd:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry Franchising Ltd:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Systems UK:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Columbus Cleaning Machines Ltd:
+ Dri-Eaz Products Ltd:
+ Dry Fusion UK Ltd:
+ Get Booked Up Software:
+ Gleaming Insurance (insurance brokers):
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Hydro Dynamix:
+ Mailboxes Etc:
+ McGregor Lloyd (insurance brokers):
+ NSL Restormate: 01670 590099:
+ Nu Life Stone Care Ltd:
+ Oates Laboratories (Europe):
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ Robert Saunders Marketing Mentor:
+ Sebo UK Ltd:
+ ServiceMaster Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ The Ultimate Floor Sanding Co.:
+ The WoolSafe Organisation:
+ Truvox International Ltd:
+ Worldwide Cleaning Support:
0844 8156211 (I)
01763 208222 (C/M/F/T)
01444 232211 (C/M)
01322 227806 (C/M/E)
01254 584404 (FI)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
01334 656787 (C/M/T/F)
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01772 426527 (M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01405 813665
0845 4740068 (I)
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
01622 664993 (Fr)T)
01628 633336
0121 706 0616 (I)
(M/C/Tr)
0161 480 7284 (M/C)
01772 433711 (C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
08450 537129 (K)
01494 465533 (M)
0116 275 9000 (M/C/Fr)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
00353 91846488 (M/C/Fr)
01943 850817
02380 702200 (M)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.newslink page 27
WHOLE ROOM DRYER360 degrees air mover, ex company stock used for 18 months only (Truvox) - Cost new: £500. Selling cost:
£150. Contact: 02380 898212.
EQUIPMENT FOR SALE - IDEAL FOR NEW BUSINESSEverything you need to start carpet cleaning,
including: Ashbys Ninja adjustable up to 400psi with Dry Cleaning Functionality built in, 2 x25m vacuum
hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo Duo agitator. Sebo Vacuum BS36. 1.5hp blower dryer. Truvox high speed
buffer. Prochem Stain Removal kit. 2 x 6 litres pressure sprayers. 1 x 1 litre upholstery/spot sprayer. 1 x vinyl mat for Ninja and 1 terrapaulin sheet. Huge array of
chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold, Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription, Prochem Fabric and Fibre
Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including: shoe covers, brushes,
polystyrene pads, measuring jugs, dry compound. All in excellent condition. Selling as my second business is
consuming all of my time. Selling for £1950. Contact Richard on 07903 841534.
MACHINERY AND EQUIPMENT 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone
generator - £15.00 for the 3, plus £5.00 p & p. Please phone Pete Collins on 07885 804560.
MACHINERY FOR SALE CFR Paramount 1000 PSI machine - delivering 1000
pressure per square inch. 95 litre recycling tank, great for commercial and domestic work £600.00 o.n.o.
Contact [email protected] for further information or phone David on 07768 667824 or
01277 824546.
The Association advises that all goods are
checked to be in a satisfactory condition,
and comply to electrical and health and
safety standards, etc. It is recommended
that equipment serial numbers should be
checked to ensure the seller is the
legitimate owner. The Association accepts
no responsibility or liability arising from
any transaction or dispute between the
buyer and seller.
Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com
Going Going - Gone!Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.
*pre-test carefully and rinseout after stain is removedwith cold water.
No need to mix - just spray - wait and the stain is gone.*
BEFORE AFTER
Say
goodbye
to stains!
Call in for a coffee with us at the Amsterdam Interclean, stand 02-419C (close to front door) MAY 2014