Confederation of Indian Industry

APRIL 2016

INSIDECII EXIM Bank Award for Business Excellence CII Cer�fied Quality Professional – Level A Pursuit of Excellence @ Godrej Locking Solu�ons & Systems | |

| | | IQ's Programmes & Engagements Lead Assessor Training Programme Workshop on Why-why Analysis: TPM way India highest TPM Award |

Winners outside Japan Achieving Zero Break Down Workshop on Planned Maintenance 26th Kaizen Conference cum Compe��on Na�onal | | |

Business Excellence Conclave Industry 4.0: SMART FACTORY Six Sigma Black Belt Cer�fica�on Lean Manufacturing Cer�fica�on ISO 9001:2015 - | | |

Workshop on Understanding and Implemen�ng Key Changes Four day training programme on Laboratory Management & Internal Audit as per ISO |

17025 | School Excellence Conclave, Pune BE Star Recogni�ons Programme 2016 | Star Icon Recogni�ons 2016 Forthcoming Programmes| |

At the outset, I am overwhelmed and humbled to walk the path in the shade of giants like Mr K N Shenoy and Mr N Kumar who have built this ins�tu�on into one of the finest Centers for bui lding the Compe��veness of Indian Industry. I shall strive to fulfill the faith reposed in me and the rich past which I am very conscious of. Once again many thanks to all of you as I

share some thoughts as Chairman 2016-17 of the CII Ins�tute of Quality having been its Co-Chair for the last two years.

Doyens like Mr K N Shenoy and Mr N Kumar while char�ng the course for this ins�tute were deeply aware that being relevant and focused on building future ready skills is important in maintaining our posi�on as a reputed Interna�onal Centre of Quality Prac�ces. Hence we need to be fully cognizant of changing user expecta�ons in light of increasing strategic challenges. Mr. N Kumar had ini�ated several moves to re-invent and re-posi�on CII IQ, which I detail below.

Quality can be the catalyst for reduced risk, lowered costs, and especially an improved customer experience-and with it the increased revenues that come from repeat sales. By transforming quality culture, and embedding the strategic quality mindset throughout the organiza�on, companies can improve performance and manage risks to address the challenges of the next decade or two.

Quality ends up being less about engineering characteris�cs -- metal tolerances, design standards, process checkpoints -- and more about change management. How do you create organiza�onal excitement about quality? How do you inspire people? How do you improve quality and coordinate it across other func�ons?

Leading quality organiza�ons are integra�ng the voice of the customer across the enterprise, ac�vely managing customer percep�ons and delivering unparalleled service. They are addressing the full spectrum of risk management by balancing the preven�on of defects with the detec�on and elimina�on of those that do slip through. Finally, they are transforming the culture of the quality organiza�on through a strategic mindset, strong leadership, and a commitment to change. With these

ini�a�ves, they are ge�ng a head start on addressing the challenges of the next decade.

CII IQ key services are Business Excellence, Educa�on Excellence, Total Produc�ve Maintenance, Lean Management, Six Sigma Tools and Techniques, Quality Management Systems, Metrology, Process Improvement Methodologies, Risk Management and Total Quality Management. Going forward, we should see the Ins�tute become the Voice for Compe��veness and be the Na�on's Change Agent.

With the establishment of the Na�onal Excellence Model and Nodal Research Agency, we should envisage it not only to become a leading Capability Builder but become the na�on's reference point for the Big Q! For developing a new and vibrant India, we need to concentrate on a Na�onal Excellence Model; Business Process Excellence; Personnel & Professional Development; Governance Excellence and Leadership Development.

I invite all like minded quality professionals to join us in taking this important agenda forward and shall be glad to receive your comments and sugges�ons. CII IQ con�nues to be driven by a strong performance ethic and a strong set of values and behaviours and is commi�ed to delivering excellence to its stakeholders. Our investments in our people, capabili�es, technology and infrastructure con�nue to ensure that IQ remains relevant to our customers and close to their business.

I look forward to your support and encouragement to help IQ scale newer heights in the coming years. Lastly, I would also like to thank all IQ customers and clients for their support and focus that have made these achievements possible.

R Mukundan, Chairman, CII Ins�tute of Quality &Managing Director, Tata Chemicals

Chairman’s Desk

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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Mr. R. Mukundan, Managing Director of Tata Chemicals Limited, joined Tata Administra�ve Service in 1990, a�er comple�on of MBA from FMS, Delhi University. He is an Engineer from IIT, Roorkee and an Alumnus of Havard Business School.

During his 26 year career with Tata Group, he has held various responsibili�es across the Chemical, Automo�ve and Hospitality sectors of the Tata Group. He is also Chairman of Tata Chemicals Europe Ltd,, Northwich. He has been on the Execu�ve Commi�ees of various industry forums viz. ICC, ACMA, AMAI, AIMA and is Past Chairman – Western Region, CII and currently President – Bombay Chamber of Commerce & Industry and President – Employers’ Federa�on of India.

A warm welcome to our new Chairman Mr R MUKUNDAN, MANAGING DIRECTOR, TATA CHEMICALS

I look back on CII IQ's performance these five years with pride and inspira�on. We achieved much and finished the year with considerable momentum. Into our fi�h consecu�ve year of expansion, we con�nue to see the demand grow across all of our core businesses, in all our ver�cals .However, the leadership we have built is much more than size and numbers. We engineer the impact that ma�ers, predic�ng

and mee�ng the changing needs of clients, talent, and society as each of them encounters new and hitherto unknown challenges. Facing unprecedented disrup�on—geopoli�cal uncertainty or economic vola�lity—is the new normal for our clients and for us. Despite that, we con�nue to stand resolute; ready to lead, guide, or advise those that depend on us through the challenges such market forces bring.

In fact, over our 15 years in service, we have learned how to successfully turn challenges into business opportuni�es. It's made us who we are today—the broadest, most deeply skilled, integrated, professional, quality services organiza�on in the market. To help you understand how member firms con�nue to lead the way by bringing the full capabili�es of our mul�disciplinary model to impact clients, the market, and society. The CII Ins�tute of Quality's over half a decade score-sheet under my leadership was both crucial and direc�onal. Some significant developments during this �me helped the Ins�tute grow in its stature as a na�onal reference point for quality propaga�on and dissemina�on. It was instrumental in posi�oning CII's first Centre of Excellence with interna�onal reputa�on providing world class products and services.

IQ's strategy has been to promote and recognise excellence in India Inc. by building capacity and thought leadership. It has provided immense client value through various business solu�ons, by evalua�ng strategy and business outcomes and by facilita�ng improvement in opera�onal excellence parameters like Produc�vity, Quality, Cost and Safety. It has thus been instrumental in facilita�ng change management ini�a�ves and business transforma�on to keep pace with modern trends. IQ has been proac�ve and responsive to the needs of its members and reached out to states, regions and other departments of CII. Besides currently working with CII's IT Commi�ee and PSE Commi�ee to create new Awards, IQ has reached out to other associa�ons like IMTMA and ACMA.

IQ's achievement in Business Excellence includes 9 Global Role Models & Award Winners; 13 High Maturity & Prize Winning Organiza�ons amongst 500 recognized organiza�ons. Each year over 500 personnel get trained as Assessors and �ll date over 50,000 Managers have embraced the Excellence Way. IQ's over two

decades of 'Excellence' Promo�on has posi�oned the 'Excellence Model' as the fundamental management approach to a�ain excellence. In Total Produc�ve Maintenance, India has emerged as the single largest winner of the JIPM TPM Excellence Awards outside Japan. As of 2015, 199 Indian companies have won 292 awards with the Ins�tute's TPM Club India suppor�ng 90 award winning companies to get 119 Awards! IQ has inked MoUs with JIPM and JMAC and already has interna�onal footprints in Egypt, Iran, Oman, South Africa, Bangladesh & Sudan. IQ's Core competency in QMS and Quality tools applica�ons has launched long term customized Quality Cer�fica�on courses, Risk Management trainings, Laboratory trainings, consultancy and cer�fica�on courses besides its unique online training and cer�fica�ons for Quality professionals. IQ is the only body in India which provides training and counselling support on Accredita�on Standards. With close interac�ons on ISO level Standardiza�on, it closely works with Government; NABL BIS, CBEC, RBI, DGFT, FSSAI and LBSNAA. The Lean & Six Sigma ini�a�ves have strengthened the internal opex curriculum of companies in line with the Global Standards both in Capability Building and in Cer�fying Lean Facilitators Jointly with IIM, Indore, Lean Prac��oner and Six Sigma Green Belt and Lean Experts and Six Sigma Black Belts. This has helped establish best prac�ces in Industry with an out-reach to Tier 2 ci�es also. Interna�onal Learning Missions to Singapore and Finland not only helped extend the Ins�tute's interna�onal foot-prints, but also helped benchmark the best in class prac�ces in the educa�on sectors which shall shortly commence Cer�fica�on in Teaching Excellence. IQ's Online Teacher Engagement Network and related programmes con�nue to help schools to prepare for Quality leaps. Its innova�ve School Excellence Clusters has 17 School Excellence Clusters covering over 160 Government & Private schools; 6 Government Schools in the UT Administra�on of DDDNH and 1 CII Tata Tinplate School Excellence Cluster at Jamshedpur.

Finally, I would like to thank Greeta and her team at IQ. They have worked �relessly against many odds to achieve this success. I must also place my apprecia�on for all the commi�ees of IQ for their support. I must thank Chandrajit Banerjee, Director General and all the Presidents for suppor�ng IQ over all these years, which has helped the centre to become a centre respected by all! I thank all the office bearers and all Past Presidents and the Na�onal Commi�ees for their �me and generous contribu�ons.As I lay down my office I must recall the late Mr K N Shenoy and Mr Tarun Das for their vision and building of IQ. I wish the new team led by Mr Mukundan the very best for a great future.

Thank you all for a great �me!

N Kumar

Mr N Kumar, Former Chairman, CII IQ, Past President CII and Vice Chairman, The Sanmar Group

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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National Level

18-19 August

Bangalore

South North & East West

Regional Level

2-3 June

Hyderabad

22-23 June

Chandigarh

7-8 July

Pune

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

CERTIFICATION COURSES ON QUALITY ASSURANCE AND ANALYTICAL METHODSCII CERTIFIED QUALITY PROFESSIONAL – LEVEL A

The CII Cer�fica�on Courses for Quality Professional fulfill a much needed demand to impart prac�cal and contemporary learning on the use of quality tools, approaches and techniques across organiza�onal processes with special focus on product and realiza�on processes. The end of course evalua�on leading to the cer�fica�on assures minimum understanding of concepts that enable the quality professional to diagnose quality problems, analyze available informa�on and devise sound prac�cal solu�ons.

These courses draw on the most relevant and in-use tools and methods being applied currently and are presented in a user-friendly e-learning environment which can be taken from the comfort of your office or home at a pace that is convenient to you.

CII Cer�fied Quality Professional: Level A This level enables the quality prac��oner learn and use the essen�al quality control applica�ons used at his workplace, that enhance systema�c and logical analy�cal capability, building problem solving skills that lead to improved outgoing quality levels through improved control of the processes.

LEVEL A Fundamental quality concepts

LEVEL B1 Advanced sta�s�cal tools

LEVEL B2Advanced Quality Management

Some Ins�tu�onal CustomersŸ BHELŸ Mahindra Farm DivisionŸ (TII) Murugappa Group Ÿ Airbus India

The en�re course is delivered on an easy to use low bandwidth e-learning pla�orm in a ful ly autonomous environment. The following deliverables are used:Ÿ Animated presenta�ons on each module

with audio commentaryŸ Off-line reading material on each

module*Ÿ 17 Excel based interac�ve templates for

hands-on prac�cals*Ÿ Prac�cal Exercises with solu�ons for all

SQC modules*Ÿ Sample examina�on paper - onlineŸ Final examina�on paper (2 hours –

online)

System requirements: Windows / Mac OS, MS EXCEL 2003 / 2010, 512 Kbps, Audio speaker / headphones

*Course take-away

Ÿ Fundamentals of TQM Ÿ Data Gathering & Data Analysis Ÿ Mean & Dispersion Ÿ Graphic Tools Ÿ 7 QC Tools Ÿ Probability Theory Ÿ Sta�s�cal process control

Ÿ SPC Concepts Ÿ Control Charts-Variable Ÿ Control Charts – A�ributesŸ Process Capability & Process

performance Ÿ MSA Ÿ Regression / Correla�on Ÿ Problem Solving Approaches

While the course is designed on a self-learning basis, ques�ons can be raised through on-line interac�ve forum

Course Material & Formats Level A Learning Modules

Course dura�on: 90 days from enrolment Extension on request: 30 days

Course Fee: INR 10000 payable on-line or through Demand Dra� in favour of 'CII Ins�tute of Quality’Extension Fee: INR 2000

Course Director: Anupam KaulPrincipal & Head –QMSEmail: anupam.kaul@cii.in

CERTIFICATION LEVELS:

Course Fees & Dura�on

Web Course Coordinator & Contact: Parinita SinghConfedera�on of Indian Industry249 – F, Udyog Vihar Phase IV, Sector 18Gurgaon - 12201Email: parinita.singh@cii.inPhone: +91 8010566340

Feedback from par�cipants:Ÿ Excellent course material. The lecture sessions are very useful.Ÿ Lectures and templates are extra-ordinaryŸ The content of the course with ready-made excel templates are very useful in

prac�cal implementa�on of the SQC techniques in industries.Ÿ Good coverage of fundamental concepts and SQC tools. Useful for all Quality

personnel.

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PURSUIT OF EXCELLENCE @ GODREJ LOCKING SOLUTIONS & SYSTEMS

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

Confedera�on of Indian Industry (CII), has been at the forefront, in promo�ng and recognizing Business Excellence in Indian Industry with an aim of building Global Compe��veness and Sustainable Growth. Towards fulfilling this, CII and EXIM Bank of India came together in 1994 to jointly ins�tute the CII-EXIM Bank Award for Business Excellence. The Award, offers an opportunity for the Indian Industry to challenge the Business Excellence criteria that is based on the EFQM Excellence Model, a holis�c management framework adopted by over 30,000 organiza�ons globally. In India, almost all leading names in Indian Industry have adopted EFQM Excellence Framework in their pursuit for Business Excellence. Over the last 22 years, 9 companies have been declared Award Winners and 13 as Prize Winners. The Award Winners include Hewle� Packard, Maru�, Infosys, Tata Steel, TCS, Tata Motors (CVBU), Bosch Plants in Bangalore and Nashik etc. Besides this, more than 300 organiza�ons have been conferred with different levels of commenda�on cer�ficates in line with maturity levels achieved and demonstrated. Godrej Locking Solu�ons & Systems is the latest Award Winner and well known prac��oner of Business Excellence using EFQM Excellence Model as its fundamental management framework.

Godrej Locking Solu�ons & Systems (GLSS), a Division of Godrej & Boyce Manufacturing Company Limited, is engaged in design, manufacture and sale of Locks & Locking Solu�ons to both retail and ins�tu�onal customers in India and abroad. A�er a couple of years of par�cipa�on in the CII EXIM Bank Award for Business Excellence, GLSS, raised the bar for itself and decided to undertake a ”Business Transforma�on” journey in a �me bound and focused manner with external facilita�on from the Business Excellence ver�cal of CII Ins�tute of Quality. The broad contours of the Business Transforma�on, in the form of a detailed roadmap, were laid out a�er a few rounds of intense discussions involving CII-IQ and GLSS. The roadmap detailed the milestones, role & responsibili�es and the priori�zed areas for improvement and ac�on based on detailed analysis of the previous assessment feedback and diagnosis by CII Counsellors. Besides this, broad long terms goals were also ar�culated clearly in the roadmap. In line with the defined roadmap, GLSS then formed a high level management team that would lead the transforma�on journey. A point that is worth men�oning is a key 'buy-in delibera�on and secret ballot vo�ng' that took place amongst the senior management team before invi�ng CII-IQ to facilitate the transforma�on journey. The vo�ng was unanimous and in favour of undertaking the business transforma�on journey with external facilita�on. The Business Excellence journey then began in right earnest with personal, ac�ve par�cipa�on and complete buy-in from the en�re leadership team of GLSS.

Seven “Priori�zed areas” were iden�fied for focused improvements based on assessment feedback, ini�al data analysis and maturity diagnosis using the Excellence Model criteria. The seven areas included:Ÿ Defining Core Purpose & Strategic Long Term Direc�onŸ Iden�fying, Designing & Establishing Integrated Stakeholder

EngagementŸ Designing & Establishing Robust Business Strategy Execu�on

Mechanisms & ProcessesŸ Designing & Establishing Opera�onal Excellence across Value

ChainŸ Driving Product & Process Innova�on Ÿ Enhancing Business Process Excellence Ÿ Enhancing People & Sourcing Capability

annual external assessments. This provided the necessary impetus and incen�ve for the management team to focus on the need for ensuring success on the 7 ini�a�ves and business transforma�on roadmap. Besides this, personal, ac�ve and con�nuous involvement of the Division Head right from the word go ensured effec�ve progress and achievement of desired outcomes.

CII-IQ facilitated execu�on of the Business Transforma�on roadmap covering the above seven areas through monthly hands-on and customized counselling sessions that included data analysis, brainstorming, idea genera�on, iden�fying process changes, IT enablement, briefing and de-briefing to the teams tasked with implementa�on. The CII-IQ interven�ons constantly focused on key deliverables and outcomes outlined in the roadmap. Since the key decision makers were personally involved in driving the 7 priori�zed ini�a�ves and buy-in' of leaders was received before commencement of the transforma�on journey, the outcomes were realized effec�vely in line with the established �melines. The progress in monthly interven�ons and priori�zed ini�a�ves were linked to the business results and subject to

Icing on the cake and valida�on of all the above outcomes resulted into Godrej Locking Solu�ons & Systems being conferred with the most sought a�er CII-EXIM Bank Award for Business Excellence in 2014. In doing so GLSS also set a new benchmark overall score in the CII Business Excellence Award Programme. The most significant aspect of this achievement is the fact that GLSS achieved an overall score of 600+ three �mes from three completely different external assessment teams that included experienced interna�onal assessors. Some key learning in this transforma�on journey included:Ÿ Personal Involvement & Buy-In of Senior LeadershipŸ Focus on sustainable & long term growth instead of short term low

hanging gains.Ÿ Need for systemic, holis�c view and ac�on across the value chain.Ÿ Excellence in Process & Performance remains the key aim, not quick

fixesWhile CII-IQ played a key facilita�on role, the contribu�on of all the employees and senior managers of GLSS across func�ons and levels undoubtedly played a crucial part in ensuring success.

The above outlined approach enabled achievement of all the financial and non financial outcomes well before the laid down deadlines. Key financial and non financial outcomes achieved include:Ÿ Significant Improvement in Top Line & Bo�om Line

leading to upward revision in Long Term Goals.Ÿ Extending the market dominance and leadership across

all business and product segments.Ÿ Widening the gap with respect to best compe�tor across

different business segments.Ÿ Significant Improvement in sa�sfac�on levels of all

stakeholders across segmentsŸ Significant increase in Product & Process Innova�ons,

value crea�on and financial savingsŸ Higher Levels of Churn, Revenues & Penetra�on

Through New Products Introduced.Ÿ Improved Brand Image, Standing In The Industry

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EVENTS

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

Year 2016 commenced on a high note for the CII Ins�tute of Quality with the announcement of the TPM Award results by the Japan Ins�tute of Plant Maintenance (JIPM) a�er a detailed assessment of applicant companies for the year 2015. 26 Indian companies successfully challenged the pres�gious Japanese award. It is indeed a proud moment for Indian Manufacturing that India has the highest number of JIPM-TPM awards outside Japan for which Indian Industry deserves accolades. Till date, 199 Indian companies have won 292 JIPM-TPM Awards, with some of them going for higher level of awards in their TPM journey. TPM Club India of the CII Ins�tute of Quality, through its consul�ng and hand-holding support, has �ll date supported 90 award winning companies and has helped them get 119 Awards!

As part of its Industry engagement, with an objec�ve to exchange innova�ve, unique ideas & knowledge on TPM kaizens implemented across manufacturing industries, CII – TPM Club India organized the 26th Kaizen Conference cum Compe��on at New Delhi with 40 companies presen�ng 70 innova�ve kaizen ideas. Such Kaizen Conferences help Indian Industries showcase their innova�ve ideas in the field of manufacturing improvements.

CII's annual benchmarking excellence award, the CII-EXIM Bank Award for Business Excellence has been already announced. Over the years, this Award process has come to be highly regarded as a rigorous process to obtain an external perspec�ve on one's Organisa�onal Performance. A trained Assessor team devotes over 1,000 hours for applica�on review. The most encouraging part is the Feedback Report which contains each applicant's Strengths and Opportuni�es for improvement. Many organiza�ons use these observa�ons as crucial inputs for their Strategy planning and Review processes.

The fact that �ll date there have been only nine Award winners is tes�mony to the fact that the Award process, besides being fair, is very rigorous. Besides the CII-EXIM Bank Award for Business Excellence, the Ins�tute has also ini�ated two other recogni�on schemes; BE Star Recogni�ons and Start Icon Recogni�ons. For those who have recently embarked on their excellence journeys, BE Star Recogni�ons evaluates their a�ainments in Customer Management , Opera�on Management and People Management. The purpose of the Start Icon Recogni�ons is to promote excellence and build compe��veness in the Small & Medium Business sector by

recognizing Performance Excellence through an Assessment aimed at Corporate Transforma�on. I invite organiza�ons to par�cipate in the 2016 Award process by submi�ng their applica�ons by April end to judge for themselves their excellence levels and chart further improvements.

The Ins�tute not only sets the stage for Industry compe��on through the Award processes, it con�nues to create capability within Indian companies. The first Assessor Training Program for 2016 was held at the L&T Leadership Development Academy at Lonavala with par�cipa�on by senior managers from Raychem RPG Group, JSW Steel Salem Works, CESC Kolkata, NSE, Hydac, Sansera Engg, Sterlite, and Asian Paints.

To further strengthen shop-floor capabili�es for the manufacturing sector, the Ins�tute organized a Cer�fica�on Course on Lean Manufacturing - The Toyota Way at Volvo Construc�ons Equipment in Bangalore. This intensive course, together with case studies, presented Lean Methodologies with many prac�cal tools, techniques , concepts and working methods. The five day intensive Lean Expert and Six Sigma Black Belt cer�fica�on course aimed at building capability in Lean Six Sigma Concepts and Methodology. 35 Six Sigma Batches have been trained by CII IQ �ll date.

Three important Awareness workshops on the revised and updated ISO 9001 Standard was also conducted to draw focus and a�en�on on process quality and the improvement cycle as core concepts in an effort to link quality management with business outcomes. The training programme on Laboratory Management & Internal Audit as per ISO 17025 iden�fied the need to establish a control on measurement system for developing competence and carry out tests and / or calibra�on including sampling by laboratories. This interna�onal standard is used by laboratories in developing their management system for quality, administra�on and technical opera�ons.

The Seminar on Achieving Zero Breakdown through Planned Maintenance with the objec�ve to improve the availability of machines / equipment for produc�on and achieve qualita�ve improvements to achieve zero breakdowns was well received by member industries. The training workshop on “Why - Why Analysis: TPM Way” as a tool for industries to iden�fy Real Root Cause of the problems and related problem solving techniques on how to develop correc�ve ac�on plans which could be immediately applied to their shop floors was much appreciated.

CII INSTITUTE OF QUALITY

QualityManagement

Systems& Lab

BusinessExcellence

Educa�onExcellence

Lean Six Sigma

Opera�onalExcellence

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LEAD ASSESSOR TRAINING PROGRAMMEThe First Assessor Training Program for 2016 was held at the L&T Leadership Development Academy at Lonavala during 20-22 Jan 2016. Par�cipants from the Raychem RPG Group, JSW Steel Salem Works, CESC Kolkata, NSE, Hydac, Sansera Engg, Sterlite, and Asian Paints a�ended.

The Program is based on the renowned EFQM Excellence Model. Adop�on of this framework helps Organiza�ons remain compe��ve, agile and is used to assess

process and result maturity. The Program is aimed at training Assessors from the Industry to support the Pres�gious CII EXIM BANK Award for Business Excellence. Par�cipant profiles included senior management roles in their Industry with a minimum work experience of over 20 years spanning different func�ons.

Par�cipants of the Lead Assessor Training programme at the L&T Leadership Development Academy at Lonavala

For more informa�on on this programme and other BE related programmes,please contact n.deep@cii.in

WORKSHOP ON WHY-WHY ANALYSIS: TPM WAYPresent worldwide compe��on among industries has made their managements to pursue proven tools, techniques and methodologies to keep them ahead in the race. In this scenario TPM methodology has established itself as a backbone of manufacturing excellence for industries. Many scholars, experts, researchers on this subject consider it as a medical science of machines.

Its concepts and pillars have been proven as a successful tool that can easily work to iden�fy the causes for breakdowns, quality defects, and produc�vity related problems together with other parameters which are the key issues for an industry to solve. These causes become more cri�cal issues if industry has a mul�stage system of manufacturing, engineering or automobiles products. The more number of processes and ac�vi�es on shop floor, the more challenging is the supervisors' job to iden�fy the root causes.

Par�cipants of the Workshop on Why-why Analysis: TPM way in Bangalore

For more informa�on on this programme,please contact preethi.peter@cii.in

In this backdrop, TPM Club India organized the training workshop on “Why - Why Analysis: TPM Way” during 22-23 January at Bangalore which can be considered as the best tool for the industries to iden�fy the REAL ROOT CAUSE of the problems. The Faculty for the programme was Mr P M Janagiraman, Senior Counsellor, TPM Club India and Mr L Ganapathy Subramanian, Counsellor, TPM Club India of the CII Ins�tute of Quality.

The Workshop provided the par�cipants detailed instruc�ons on problem solving techniques and how to develop correc�ve ac�on plans which could be immediately applied to their shop floors. The two days' workshop was designed for each TPM prac�cing par�cipant from beginner to expert. Par�cipants, besides apprecia�ng the concept, learnt the tools to find and fix the root causes of incidents, accidents, quality problems, breakdowns, errors in processes and other problems on the shop floor.

The programme was suitably designed for TPM Pillar Chairman, Plant Head, Func�onal Heads, Senior Managers & Managers from Produc�on, Maintenance and Shop Floors.

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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The Faculty for the Workshop were Mr Shivakumar KR & Mr Krishnan PM, both Principal Counsellors, BE from the CII-IQ Bangalore.

INDIA HIGHEST TPM AWARD WINNERS OUTSIDE JAPANThe announcement of results of the TPM Awards by Japan Ins�tute of Plant Maintenance (JIPM) a�er a detailed assessment of applicant companies for the year 2015 has been announced. It turned out to be very good for the Indian Industry with 26 companies successfully challenging the pres�gious Japanese award. With this result, India has the highest number of awards outside Japan for which Indian Industry deserves accolades. Till date, 199 Indian companies have won 292 JIPM-TPM Awards, with some of them going for higher level of awards in their TPM journey.

TPM Club India of the CII Ins�tute of Quality, through its consul�ng and hand-holding support, has �ll date supported 90 award winning companies and has helped them get 119 Awards!

ACHIEVING ZERO BREAK DOWNWORKSHOP ON PLANNED MAINTENANCECII TPM Club India organized a Seminar on Achieving Zero Breakdown through a unique approach on 16-17 February at Chennai. The main objec�ve of any maintenance division is to ensure the reliability of machines / equipments and maintainability of the same. In order to improve the availability of machines / equipment for produc�on and achieve qualita�ve produc�on, the machines/equipments need to be kept in “as desired condi�on”. Maintenance division with the help of opera�ons division needs to ensure this condi�on to achieve zero breakdowns. The Workshop focused on issues covering What is TPM; How to develop planned maintenance; Seven step procedure for

planned maintenance; Understanding the PM systems; Understanding equipment model and past model approach; Understanding the load sharing between maintenance and manufacturing teams ; Understanding the overall support ac�vi�es to Jishu Hozen team; Equipment maintenance control system; Periodic maintenance work system; Predic�ve maintenance work system; Informa�on management system; Spare parts control system; Lubrica�on and oil supply control system; Maintenance cost control system and MP ac�vity (Equipment Ini�al Control).

23 par�cipants from 12 companies a�ended this Workshop. Mr S Venkateswaran, Senior Counsellor, CII TPM Club India was the faculty.

For more informa�on on this programme and other TPM related programmes of TPM Club India,please contact jayashree.das@cii.in

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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26�� KAIZEN CONFERENCE CUM COMPETITIONWith the objec�ve to exchange the innova�ve, unique ideas & knowledge on TPM kaizens implemented across manufacturing industries, CII – TPM Club India organized the 26th Kaizen Conference cum Compe��on on 1-2 March, 2016 at New Delhi.

Kaizen Conference has emerged as a mul�faceted known forum for Indian Industries to showcase their innova�ve ideas in field of manufacturing improvements. The 2 days conference saw 43 companies present 70 innova�ve kaizen ideas to boost the knowledge of 230 par�cipants who a�ended the conference. The Conference is designed to bring together TPM implementers across companies along with experts on TPM subject to s�mulate presenta�ons, discuss and to spread cu�ng edge innova�ve ideas. Presenta�ons by companies were on selected topics which was specified by TPM Club India. These topics on TPM were on contemporary emergence and rapid development ways to make a relevant definite progress and to open new direc�ons.

Winners of the 26th Kaizen Conference cum Compe��on included:

Category Winner 1st Runner Up 2nd Runner Up

Restorative

Mahindra Vehicles

Manufacturers Ltd.,

Chakan

Vardhman Yarns, Satlapur Mother Dairy Fruits &

Vegetables Ltd., New Delhi

Renovative Delhi International

Airport Ltd., GMR Auro Spinning Mills Ltd.

Hindustan Coca-Cola

Beverages Pvt. Ltd. Srikalahasti

Innovative Varroc Engineering Pvt.

Ltd., Plant 1 Waluj

Godrej Precision Engineering

Pvt. Ltd., Plant 9

Napino Auto & Electronics Ltd.,

Haridwar

Breakthrough Indian Oil Corporation

Ltd. Gujarat Refinery

Tirth Agro Technology Pvt.

Ltd.

Winners of the 26th Kaizen Conference cum Compe��on

For informa�on on TPM Club and this programme, please contact alok.rawat@cii.in

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

NATIONAL BUSINESS EXCELLENCE CONCLAVEINDUSTRY 4.0: SMART FACTORY

Contemporary manufacturing has emerged a�er three dis�nc�ve phases. The Lean revolu�on of the 1970's evolved into the outsourcing phenomenon of the 1990's and the establishment of automa�on in the 2000s. The stage is now set for Smart Manufacturing and Smart Factories in the 21st century which will op�mize plants and supply networks by star�ng to transform them into profit centers from their earlier cost centre stature.

Progressive businesses have already begun gathering informa�on and manufacturing intelligence by inves�ng in highly automated and IT-driven produc�on. Flexible factories can be more quickly reprogrammed to provide faster �me to market today and the next genera�on of mass customiza�on. Smart manufacturing marries informa�on, technology and human ingenuity to bring about a rapid revolu�on in the development and applica�on of manufacturing intelligence to every aspect of business.

This latest manufacturing revolu�on will fundamentally change how products are invented, manufactured, shipped and sold. It will improve worker safety and protect the environment by making zero emissions, zero-incident manufacturing possible. It will also enable an interconnected, efficient global industrial ecosystem

CII Ins�tute of Quality, cognizant of the efficacy and impact of this cu�ng edge transforma�onal change in the manufacturing space, has created technical workshops on relevant topics. The programme will cover issues on improving yield using Data Analy�cs; IoT to Improved Produc�vity; SMART Re-Deployment of Resources; Deep Learning for Factory Floor; Knowledge sharing sessions on Customer Focus and Opera�onal Excellence besides some per�nent plant visits. Besides, there will be also be a Master class on Opera�onal Excellence & Customer Focus

WHY ATTEND?

For more details about this cu�ng edge programme and registra�ons, please contact n.deep@cii.in or call +91 98453 53135

Understand how Smart Manufacturing benefits your company

What are the new technologies in Smart Manufacturing?

How will digi�za�on redefine manufacturing?

Witness the emergence of the fourth major revolu�on following lean,

outsourcing and automa�on

Recrui�ng Success Strategies

Evalua�on & Integra�ng 3D Prin�ng, Robo�cs, and New So�ware Solu�ons

Con�nuous Improvement: What's Working Now

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SIX SIGMA BLACK BELT CERTIFICATION

CII Ins�tute of Quality organized a Five days Lean Expert and Six Sigma Black Belt cer�fica�on course in Bangalore on 1-5 February at Bangalore. The program aimed at bui lding capability in Lean Six Sigma Concepts and Methodology. The medium of learning included Class Room Instruc�ons, team exercises among the par�cipants, case studies and comple�on of

projects in their respec�ve work area. The par�cipants need to be Green Belt Expert to a�end Six Sigma Black Belt. This was the 35th Six Sigma Batch trained by CII IQ.

Highlights of the course included Overview of DMAIC, DFSS, DMADV, 5D, Six Sigma Methodology, Iden�fica�on and Priori�za�on of Improvement opportuni�es, Ge�ng Stakeholder buy-in and managing change, Kano Model, Development of Team

Charter and calcula�ng financial gains, SIPOC -Supplier, Input, Process, Output, Customer Voice of Customer, Concept of Quality Func�on Deployment. , Descrip�ve Sta�s�cs, Process Capability and Assessing the Process En�tlement ,Various, Sta�s�cal Tools like Graphical Analysis, MSA, TOH, ANOVA, DOE, Detailed Value Stream Mapping, Lean Concepts – Specifying Value, Iden�fy the Value Stream, Crea�ng Flow, Crea�ng Pull, Visual Management, Process Standardiza�on, Capacity Planning and Management, Introduc�on to Analy�cs (Data Par��oning, Cluster Analysis and Factor Analysis), Control Chart and Control Plans, Case Studies presenta�on from companies with leading prac�ces,

The faculty was Anurag Seksaria – Principal Counsellor and Head, Lean Six Sigma, Ins�tute of Quality. The program was a�ended by 18 par�cipants from 13 organiza�on which include Anand Engineering Pvt Ltd, Intervet India Pvt Ltd, Larsen & Toubro limited, Murugappa Morgan Thermal Ceramics Ltd, Volvo India, Hindustan Coca Cola, Volvo Buses India Pvt Ltd, Trelleborg Sealing Solu�ons, Xerox, TVS Motor Company Limited, Tractors and Farm Equipment Ltd, E Blades Ltd & HSBC Technology and Services.

Par�cipants of the Lean Expert & Six Sigma Black Belt Cer�fica�on Programme

LEAN MANUFACTURING CERTIFICATIONCII Ins�tute of Quality organized a Cer�fica�on Course on Lean Manufacturing - The Toyota Way in plant environment at Volvo Construc�ons Equipment Pvt Ltd, on 15-18 February at Bangalore. This intensive course, spread over 4 days was designed to present Lean Methodologies in line with its original source, with many of the prac�cal tools, techniques , concepts and working methods. During the course case studies were presented, one from manufacturing and one from non-manufacturing environment. The program was followed by a visit to Volvo Construc�ons Equipment Pvt Ltd produc�on area, beneficiaries of having deployed Lean.

Highlights of the course included In-depth explana�on & applica�on of lean tools & techniques, Guidelines for Lean value stream, Simula�on Plug Game(to eliminate waste),Process Standardiza�on ,Value Stream Mapping ,Quick Changeover (SMED),Produc�on Levelling by mix and volume, Pull System types ,Skill Management ,5 Why – Root Cause Analysis, Sustaining a Lean Culture,A3 Problem Solving, Lean Deployment Framework, plug games, shop floor visit, handover of cer�ficates and course material.

The faculty was Anurag Seksaria – Principal Counsellor and Head, Lean Six Sigma, Ins�tute of Quality. The program was a�ended by 14 par�cipants from 10 organiza�ons which included ACG Worldwide, ACG Pam Pharma Technologies Pvt. Ltd, Johnson Ma�hey India, A.T.E. Enterprises Private Limited, Roop Polymers Limited, JK Fenner (India) Ltd, Tata Global Beverages Ltd, Tecumseh Products Company, Q-source Interna�onal Pvt Ltd, and SKF Technologies India Pvt Ltd.

For more informa�on on this programme and other Six Sigma programmes,please contact mamta.rai@cii.in

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

ISO 9001:2015 - WORKSHOP ON UNDERSTANDING ANDIMPLEMENTING KEY CHANGESCII Ins�tute of Quality organized the One Day Awareness workshop on revised & updated ISO 9001 Standard. The programme was held on 6 January, Gurgaon; 12 January, Mumbai; 19 January 2016 at Bangalore. Mr Anupam Kaul, Principal & Head - QMS, CII-IQ was the faculty for the program.

The evolu�on of ISO 9001 standard from 1987, through four version changes, has seen a constant endeavor in making Quality a key driver for business success. While the first two versions successfully introduced and embedded the philosophy of organiza�on wide par�cipa�on and discipline, the next two versions brought process quality and the improvement cycle as core concepts.

Par�cipants of the Workshop on Understanding & Implemen�ng key changes in ISO 9001:2015 held on

6 January 2016 in Gurgaon

However organiza�ons con�nued to see quality as an addi�onal effort to the normal business process flow. The link of quality management with business outcomes was s�ll missing. The revised and updated ISO 9001 standard a�empts to overcome these perceived shortcomings by emphasizing on the need to align the QMS with the external and internal contexts of the organiza�on, while con�nuously a�ending to related risks and opportuni�es that have a bearing on sustainable success.

These two cri�cal approach changes coupled with more flexible and par�cipate quality management, higher emphasis on people resources, recognizing the importance of break-through improvements and crea�ng a knowledge centered organiza�on, redefine the new QMS. The workshop brought insight into the new concepts and guided par�cipants on how to create a customized QMS that would be central to the success of their organiza�on.

FOUR DAY TRAINING PROGRAMME ON LABORATORYMANAGEMENT & INTERNAL AUDIT AS PER ISO 17025CII Ins�tute of Quality organized the Four Days Training Programme on Laboratory Management & internal Audit as per ISO/IEC 17025:05 at Pune & Bangalore. The programme was held on 19-22 January 2016 in Pune with 17 par�cipants by Mr Vivek Ghodke, Consultant CII-IQ and on 27-30 January 2016 in Bangalore with 15 par�cipants by Mr Sudhindra, Consultant CII-IQ as the faculty for the program.

Indian Industry has come of age in prac�cing quality since the quality movement started in 1987. In order to achieve more business success in the open market, Indian Industry is following the Total Quality Management (TQM) approach. For adop�ng TQM, the manufacturing sector has to establish an efficient and effec�ve control in measurement system that includes Laboratory Measurement System. This results in produc�on of products with lesser and lesser rejec�on and more acceptances to customers.

In order to establish a control on measurement system in the laboratory ISO / IEC has brought out a standard ISO/IEC 17025:05 for developing competence and carry out tests and / or calibra�on including sampling. This standard covers tes�ng and calibra�on using standard methods, non-standard methods and laboratory development methods. This standard is applicable to first, second and third party laboratories to carry out tests and / or calibra�on. This interna�onal standard is for use by laboratories in developing their management system for quality, administra�on and technical opera�ons.

The main objec�ve of this course was to enable par�cipants to understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and lab capability so that they could be implemented and maintained by laboratories intending to generate tes�ng and/or calibra�on report/cer�ficate acceptable by customers, na�onally and interna�onally.

For more informa�on on this programme and other QMS programmes,please contact parinita.singh@cii.in

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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QMS & Laboratory Management

1 3

SCHOOL EXCELLENCE CONCLAVE- PUNEA�aining School Excellence through Teacher Empowerment

Confedera�on of Indian Industry - Ins�tute of Quality hosted a one day School Excellence Conclave in Pune on 3rd December 2015 with the theme 'A�aining School Excellence through Teacher Empowerment'. The event was a�ended by delegates from different managements, government, private and government aided school teachers across Maharashtra from Pune, Solapur, Barama�, Mumbai and adjoining areas.

This CII ini�a�ve was supported by Karadipath Educa�on Company Pvt. Ltd and Benne� University.

Brig (Retd) S K Lahiri, Convener, Industry Ins�tute Interface (III) Panel, CII Pune & Director, Army Ins�tute of Technology, Pune delivered the welcome address and encouraged the teachers & principals to mo�vate the new genera�on and other stakeholders and invited a few among them to join the lamp ligh�ng ceremony.

The session Reinven�ng the Teacher through Professional Development, had Mr Ni�n Gawhane Co-convener – III Panel - CII Pune & Head - Learning & Development, ThyssenKrupp Industries India giving his personal anecdotes and experiences of what he felt was con�nuous professional development and how industry faced a consequence with new recruits when they joined as professionals a�er their academic journey. This session had erudite speakers like Mrs Sangeeta Gole, Mentor & Facilitator, Bri�sh Council India who sharing how a passionate teacher will would put an effort to develop self and their students, she men�oned several strategies of what could be effec�vely done. Mr Willibrord George, Chairman & Principal, St. Willibrord Interna�onal School empha�cally shared the lack of recogni�on and reward for a teacher and how his school through Project Rise had made a difference in apprecia�ng the in-house teachers. Dr Yaj Medury, Vice-Chancellor, Designate, Benne� University & Director, Higher Educa�on, Benne� & Coleman spoke about the how today's teacher had to be entrepreneurial. Benne� and Coleman, he said, was working on both the sides with students as well as teachers through the Benne� University. With the changing student needs and different classroom situa�ons, a teacher had to be quick to relate, recognize the need

and resolve it. Ms Kiran Angane, Head- Socio-Emo�onal Department, Muktangan shared how the recogni�on awarded to her by Bri�sh Council Global Teacher Accredita�on Programme had made a difference to her career path and given an impetus to her and fellow colleagues of Muktangan.

During the session on Effec�ve Student Engagement: Innova�ve Strategies and Approaches, speakers shared their experiences on how to be�er a classroom transac�on , Prof Subrata Rath, Head - SQC & OR Unit, Indian Sta�s�cal Ins�tute, Pune did a wonderful job of session chairing as well as being a speaker. Mr Pradeep Lokhande, Founder & CEO, Rural Rela�ons related his story of a �ring yet very hopeful journey of change in crea�ng libraries in villages of Maharashtra and other states. Mrs Vimala Oak, Teacher Developer, Royal Society of Chemistry, gave absolute clarity on how teachers could build scien�fic temperament in schools by through bring chemistry and science into everyday lessons.

Dr Yaj Medury, Vice Chancellor, Designate, Benne� University & Director – Higher Educa�on, Benne� Coleman and Company Ltd, Ms Sangeeta Gole, Mentor & Facilitator, BCI, Mr Ni�n Gawhane, Co-convener – III Panel - CII Pune & Head - Learning & Development, ThyssenKrupp Industries

India, Ms Kiran Amol Angane, Head – Socio-Emo�onal Department, Muktangan, Mr Willibrord George, Chairman

& Principal, St. Willibrord Interna�onal School

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

ENGAGE WITH

I N D I A

Ÿ Recogni�on Programme is based on Baldrige

Performance Excellence Criteria

Ÿ Holis�c Approach:

Ÿ Focus on ALL stakeholders

Ÿ Focus on Process Management

Ÿ Long term Orienta�on

Ÿ Long term Focus

Ÿ Objec�ve Peer assessment with Well-defined scoring

methodology :Interna�onally benchmarked

Ÿ Program Coverage Educa�on : Two Sub sectors:

Ÿ Educa�onal Ins�tu�ons -Public

Ÿ Educa�onal Ins�tu�ons - Private

Ÿ Streams

iSchools Educa�on : Offering educa�on to Class X or Class

XII, whichever is higher

Ÿ Less than 1500 Students

Ÿ More than 1500 Students

Higher Educa�on: Offering educa�on post class XII.

Ÿ Less than 1000 Students

Ÿ More than 1000 Students

Ÿ Levels of Recogni�on

Three Levels (from lowest to highest as below)

Ÿ Commenda�on for Adop�ng Excellence - One

Star

Ÿ Commenda�on for Commitment to Excellence in

Educa�on - Two star

Ÿ Commenda�on for the Leadership Posi�on

through Educa�on Excellence - Three stars

RECOGNITION PROGRAMME 2016STARS OF EDUCATION

For further details logon to www.ciiten.in

Email: iq.ee@cii.inSMS : EERP 16 to +91 98196 91640

Phone: +91 80 2328 6085

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

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Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

1 5

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

ACTIVITIES & PROGRAMMES CONDUCTED DURING FEBRUARY AND MARCH 2016

FORTHCOMING PROGRAMMES MAY - JULY 2016

27 June - 2 July 2016

2-3 June 2016

17 June 2016

23-24 May 2016

9-14 May 2016

29-30 July 2016

6-10 June 2016

22-23 June 2016

23-24 May 2016

16-17 May 2016

27 June - 1 July 2016

28 May 2016

14-15 June 2016

18-20 May 2016

9-10 May 2016

Six Sigma Black Belt Cer�fica�on Programme

Pune

School Excellence ConclaveAhmedabad

27th Kaizen Conference & Compe��on

Chennai

Assessors Training for Business Excellence, Goa

Business Excellence Conclave Industry 4.0: Smart Factory

& IQ Anniversary 2016

Quality School Leadership Programme

Lavasa

CII Na�onal Excellence Prac�ceRegional Level Compe��on

Hyderabad

Higher Educa�on ConclaveVishakapatnam

Workshop on Produc�vity Improvement throughOffice TPM, Bangalore

School Excellence MissionSingapore

Na�onal Summit on Quality in Educa�onBangalore

Six Sigma Green Belt Cer�fica�on Programme

Pune

Seminar and Profit Enhancement Methodology through Loss - Cost Analysis

Bangalore

First CII Compe��on on SPC for Zero Defect

Chennai

Confedera�on of Indian IndustryCII Ins�tute of QualityBharat Nagara 2nd StageMagadi Road, Vishwaneedam Post,Bangalore - 560 091T : +91 80 23286085 / 7690/9391F : +91 80 23280314

CII Headquarters : Confedera�on of Indian IndustryMantosh Sondhi Centre, 23 Ins�tu�onal Area, Lodi Road, New Delhi 110003. Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168

ChennaiConfedera�on of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555F : +91 44 42444510

GurgaonConfedera�on of Indian IndustryPlot No. 249 F, Sector - 18Phase IV, Udyog ViharGurgaon - 122015T : +91 124 4014060-67F : +91 124 4014069 / 80

PuneConfedera�on of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C,'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01F : +91 20 66075822

MumbaiConfedera�on of Indian Industry105, Kakad Chambers, 1st Floor132 Dr Annie Besant RoadWorli, Mumbai - 400 018Tel : 022-24931790Fax : 022-24945831 / 24939463

t.hariharan@cii.in

For further details, please contactContact Details Click to download CII IQ Brochure

Lean Expert and Six Sigma Black Belt Cer�fica�on Course1-5 February 2016 | Bangalore

Cer�fica�on Course on Lean Manufacturing - The Toyota Way15-18 February 2016 | Bangalore

Laboratory Management & Internal Audit as per ISO / IEC 20-22 February 2016 | Pune

Workshop on TPM Deployment25-26 February 2016 | Bangalore

26th Kaizen Conference & Compe��on 1-2 March 2016 | New Delhi

Workshop on Line Balancing 2-4 March 2016 | Mumbai

Uncertainty of Measurement in Tes�ng and Calibra�on 14-15 March 2016 | Bangalore

Assessor Training for Business Excellence16-18 February 2016 | Chennai

Confederation of Indian IndustryN E W S L E T T E R APRIL 2016

CII Na�onal Excellence Prac�ceRegional Level Compe��on

Chandigarh

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