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  • APTA Human Resources Committee

    2014 Webinar Series

    Engaging Your Frontline Workforce to

    Streamline Work ProcessesWednesday, December 17, 2014

    2:00 3:30 p.m. Eastern Time

    Viewing the webinar:

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    your unique link to connect to the webinar.

    Audio:

    Once you connect to the webinar, click on the audio panel for a call in number and your

    unique PIN to hear the audio over the phone. You also may listen via the internet. This session is being recorded and will be made available to APTA members on the APTA web site.

  • Ms. Kimberly Ulibarri

    Manager, Labor Relations & Performance Improvement

    Utah Transit Authority

    2

    Session Moderator

  • 2014 Webinar Series

    TCRP Report 162: Building a Sustainable

    Workforce in the Public Transportation Industry -

    A Systems Approach Completed

    Developing Mentorship Programs: Successful

    models and pilots March 19 - Completed

    FMLA- Understanding the Law; Light Duty

    Assignments & Worker Compensation April 16

    Completed

    Implementing New National Training Frameworks for Frontline Technicians May 21 - Completed

    3

  • 2014 Webinar Series

    Developing Internship Programs: Successful

    Models and Pilots August 20 - Completed

    Safety Practices for Transit Agency Employees

    October 1 - Completed

    Developing Front-Line Workers - The Industrys

    Backbone November 19 - Completed

    Engaging Your Frontline Workforce to Streamline

    Work Processes December 17

    4

  • Engaging Your Frontline Workforce to

    Streamline Work Processes

    Gain insights about Lean Methodology based on

    Toyotas Production System

    Hear from King County Metros leaders as they

    engage managers and frontline maintenance staff

    to implement the Lean methodology

    Learn from Utah Transit Authority industry

    experts on how they used the Lean methodology

    to improve work processes in their operations

    department and engage employees at other

    levels

    5

  • Mr. Kevin Desmond

    General Manager

    King County Metro

    Transit Division

    Seattle, WA

    6

    Session Presenters

    Mr. Randy Winders

    Vehicle Maintenance

    Manager

    King County Metro

    Transit Division

    Seattle, WA

  • 7

    Industry Discussants

    Alisha Garrett

    Business Quality Analyst

    Utah Transit Authority

    Salt Lake City, UT

    Jerry Benson

    Chief Operating Officer

    Utah Transit Authority

    Salt Lake City, UT

  • What to Expect

    Presentations

    King County Metro - Lean programs engaging

    mechanics and other staff

    King County Lean Team Q & A

    Utah Transit Authority Lean programs engaging

    operators and other staff

    Industry Discussions -- programs, lessons

    learned

    Audience Q&A and discussions with presenters

    and discussants

    Wrap up

    8

  • 9

    Asking audience questions

    To submit a question or comment to the

    moderator during the session or during the

    Q&A, please type it into the Chat box on your

    screen and then click on the send arrow

    located at the bottom of the box.

  • Mr. Kevin Desmond

    General Manager

    King County Metro

    Transit Division

    Seattle, WA

    10

    Session Presenters

    Mr. Randy Winders

    Vehicle Maintenance

    Manager

    King County Metro

    Transit Division

    Seattle, WA

  • APTA Webinar

    December 2014

    Transforming Vehicle Maintenance

    King County Metro Transit

  • APTA Webinar December 17, 2014

    Lean is a systematic,

    customer-focused approach to

    eliminating waste through

    continuous improvement.

    What is Lean?

  • Core Lean Principles

    Respect for people

    Connect staff to key organizational goals

    Develop a staff of problem solvers

    Promote a safe culture

    Continuous improvement Eliminate 7 Wastes

    Plan-Do-Check-Act

    Everybody, everywhere, all the time

    RESULTS:Value for the Customer

  • Becoming Lean

    Voice of Management

    Manage by results

    Hide problems

    Jump to solutions, treat the

    symptoms

    Decision based on assumption

    Leader as commander

    Traditional

    organization

    Optimize subsystems

    Voice of Customer

    Manage the process, results will

    follow

    Make problems visible

    Slow down thinking, analyze root

    causes

    Decision based on data & facts

    Leader as learner and teacher

    Lean organization

    Optimize the whole system

  • APTA Webinar December 17, 2014

    Lean at King County Metro

    Why is Metro doing Lean?

    Our broad approachdevelop

    leaders at all levels

    Lean in Vehicle Maintenance

  • APTA Webinar December 17, 2014

    Reduce inventory and annual

    costs by 30%

    8-year timeline

    8 improvements underway

    Lean in Vehicle Maintenance

  • APTA Webinar December 17, 2014

    Remove & prevent unused parts from accumulating

    Centralize parts & improve base delivery

    Increase mechanic up time at coach

    Decrease lead-time from CSC

    Reduce vendor variety; utilize consignment

    Better use of automation

    Increase preventative maintenance

    Reduce fleet movement & variety

    Closing the Gap

  • APTA Webinar December 17, 2014

    $1 million in parts

    reduced to date

    Estimating 2%

    savings in annual

    inventory usage

    starting in 2015

    Lean in Vehicle Maintenance

  • APTA Webinar December 17, 2014

    Inform & connect

    Develop a staff of problem-solvers

    Promote physical and psychological

    safety in the workplace

    Remove barriers

    Treat staff as subject matter experts

    Be transparent

    Leaders model the way

    Respect for People

  • APTA Webinar December 17, 2014

    Respect for People

  • APTA Webinar December 17, 2014

    Get agreement on the customer

    Get customer requirements

    Align your activities around customer requirements

    Eliminate waste

    Plan-Do-Check-Adjust

    Go see! Use data and observable facts; listen, learn, connect.

    Everybody, everywhere, all the time

    Leaders model the way

    Continuous Improvement

  • APTA Webinar December 17, 2014

    Training program (classroom, application, & coaching) for frontline supervisors

    12 of 29 Chiefs have completed the program

    12 processes were selected for stabilization and improvement

    Leadership Development

  • APTA Webinar December 17, 2014

    Communicate early to staff about what Lean is and isnt. A strong, inspiring message is critical.

    Recognize the history of continuous improvements already made.

    Think hard regarding how to engage middle management.

    Lessons Learned

  • APTA Webinar December 17, 2014

    More staff development and improvement work in VM

    Expanding to other sections

    Establish Continuous Improvement Unit in the General Managers Office

    Learning from others

    Next Steps

  • Ms. Kimberly Ulibarri

    25

    Presentation Commentaries

    Mr. Kevin Desmond Mr. Randy Winders

  • 26

    Asking audience questions

    To submit a question or comment to the

    moderator during the session or during the

    Q&A, please type it into the Chat box on your

    screen and then click on the send arrow

    located at the bottom of the box.

  • Q&A - King County Metro Lean Team

    27

    Mr. Kevin Desmond Mr. Randy Winders

    Mr. Chris ParrottMr. John Wishart Mr. Rocky Brannan

    Ms. Lauri Owen

    Mr. Paul Bozoti

  • Ms. Kimberly Ulibarri

    Manager, Labor Relations & Performance Improvement

    Utah Transit Authority

    28

    Session Moderator

  • 29

    Industry Discussants

    Alisha Garrett

    Business Quality Analyst

    Utah Transit Authority

    Salt Lake City, UT

    Jerry Benson

    Chief Operating Officer

    Utah Transit Authority

    Salt Lake City, UT

  • ISO 9001: controlled

    process, quality goals, customer feedback, non-conformance

    Lean: 8 wastes, 5s, visual

    workplace, kaizen events,

    gemba

    Shingo Model: results,

    enterprise alignment,

    process improvement,

    cultural enablers

    The UTA Way:

    7 Questions

    Standardize, control, measure

    Process improvement

    Culture and alignment

    Way of being

    2004 2011 2013 2014

  • The UTA Way - 7 Questions Am I treating others with respect and

    consideration?

    Am I helping others achieve their objectives?

    Am I following established best practices?

    Am I proactively solving problems at the source?

    Am I continuously improving my process making it better, faster, safer, easier?

    Is my activity creating value for the customer, community and employees?

    Do I track my results and verify success?

  • Implementation

    First Try (2011- Mid 2012)

    How can we improve the process?

    How can we be more effective?

    Second Try (Mid 2012- Now)

    What frustrates you about your job?

    What gets in the way of youdoing your work?

    The Difference: Leading by Employ