aqa gcse specification 2010 business and business related subjects

8/14/2019 AQA GCSE Specification 2010 Business and Business Related Subjects

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GCSESpecifcation

Business Subjects and EconomicsBusiness Studies

Applied Business (Double Award)Business and Communication SystemsEconomicsFor exams in 2010 onwards andcertifcation 2011 onwards

Business Studies (Short Course)Economics (Short Course)For exams in 2010 onwards andcertifcation 2010 onwards


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Ths speccatn wll be publshed annually n u webste (http://www.aqa.org.uk). We wll nty centes n wtn any chanes t ths speccatn. We wll als publsh chanes n u webste. The vesn the speccatn n uwebste wll always be the mst up t date vesn, althuh t may be deent m pnted vesns.

Yu can et uthe cpes ths speccatn m:

AQA Lstcs Cente (Mancheste)Unt 2Wheel Fe WayAshbutn PakTad Pak

ManchesteM17 1EH

yu can dwnlad t m u webste (http://www.aqa.org.uk)

Cpyht 2008 AQA and ts lcenss. All hts eseved.

CoPYrigHTAQA etans the cpyht n all ts publcatns, ncludn the speccatns. Hweve, esteed centes AQA aepemtted t cpy mateal m ths speccatn bklet the wn ntenal use.

The Assessment and Qualcatns Allance (AQA) s a cmpany lmted by uaantee esteed n Enland and Wales (cmpany numbe 3644723) and a

esteed chaty (numbe 1073334).

resteed addess AQA, Devas Steet, Mancheste M15 6EX. Dr Michael Cresswell Director General.
http://www.aqa.org.uk/http://www.aqa.org.uk/http://www.aqa.org.uk/http://www.aqa.org.uk/


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gCSE Busness Subjects and Ecnmcs teachn m Septembe 2009 nwads (vesn 1.2)

1 intductn 3

1.1 Why chse AQA? 31.2 Why chse Busness Subjects and Ecnmcs? 3

1.3 Hw d i stat usn ths speccatn? 4

1.4 Hw can i nd ut me? 4

2 Speccatn at a glance 5

3 Subject Cntent 8

3.1 Settn up a Busness Business 8

3.2 gwn as a Busness 13

3.3 investatn Busnesses 173.4 Peple n Busness Applied Business 20

3.5 Maketn and Custme Needs 26

3.6 Entepse 32

3.7 Busness Fnance 38

3.8 iCT Systems n Busness Business and 41

3.9 Usn iCT n Busness Communication Systems 46

3.10 investatn iCT n Busness 49

3.11 Pesnal Ecnmcs Economics 52

3.12 investatn Ecnmc issues 563.13 Busness Stat Up Business (Short Course) 59

3.14 investatn Small Busnesses 59

4 Scheme Assessment 62

4.1 Ams and leann utcmes 62

4.2 Assessment objectves 62

4.3 Natnal ctea 65

4.4 P leann 65

4.5 Access t assessment: dvesty and nclusn 65

5 Admnstatn 66

5.1 Avalablty assessment unts and cetcatn 66

5.2 Entes 66

5.3 Pvate canddates 66

5.4 Access aanements and specal cnsdeatn 67

5.5 Lanuae examnatns 67

5.6 Qualcatn ttles 67

5.7 Awadn ades and eptn esults 67

5.8 re-sts and shel-le unt esults 73

Cntents


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6 Cntlled Assessment Admnstatn 74

6.1 Authentcatn cntlled assessment wk 746.2 Malpactce 74

6.3 Teache standadsatn 75

6.4 intenal standadsatn makn 75

6.5 Anntatn cntlled assessment 75

6.6 Submttn maks and sample wk mdeatn 76

6.7 Facts aectn ndvdual canddates 76

6.8 retann evdence and e-usn maks 76

7 Mdeatn 77

7.1 Mdeatn pcedues 77

7.2 Cnstum aanements 77

7.3 Pst-mdeatn pcedues 77

Appendces

A gade Descptns 78

B Sptual, Mal, Ethcal, Scal, Leslatve, Sustanable

Develpment, Ecnmc and Cultual issues, and

Health and Saety Cnsdeatns 80

C ovelaps wth the Qualcatns 81

D Key Sklls 82


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AQA s the UKs avute exam bad and mestudents eceve the academc qualcatns mAQA than m any the bad. But why s AQA sppula?

AQA undestands the deent equements eachsubject by wkn n patneshp wth teaches. ougCSEs:

enable students t ealse the ull ptental

cntan enan cntent

ae manaeable schls and cllees

ae accessble t students all levels ablty

lead t accuate esults, delveed n tmeae adable and value mney.

1 intductn

1.1 Why chse AQA?

AQA pvdes a cmpehensve ane supptsevces teaches:

access t subject depatments

tann teaches ncludn pactcal teachnstatees and appaches that eally wkpesented by sen examnes

pesnalsed suppt Cntlled Assessment

24-hu suppt thuh u webste and nlneAsk AQA

past questn papes and mak schemes

cmpehensve pnted and electnc esuces

teaches and students.AQA s an educatnal chaty cused n the needs the leane. All u ncme es twads peatnand mpvn the qualty u speccatns,examnatns and suppt sevces. We dnt am tpt m educatn we want yu t.

i yu ae an exstn custme then we thank yu yu suppt. i yu ae thnkn mvn t AQAthen we lk wad t welcmn yu.

1.2 Why chse Busness Subjects and Ecnmcs?

A lae deee cntnuty m the pevusgCSE speccatns.

The mdula stuctue wll pvde a me fexbleappach enabln canddates t study thesubjects n a manne whch s best suted t theleann styles.

The subjects avalable nw nclude an Ecnmcssht cuse.

The speccatns ae desned t encuaecanddates t cnsde the pactcal applcatn busness and ecnmc cncepts. The untspvde teaches wth the pptunty t explethe thees and cncepts n the cntext events n the busness and ecnmc wld.

Pvdes pessn thse wshn tcntnue the studes t gCE Busness, gCEEcnmcs, gCE Appled Busness, and theAdvanced Dplma n Busness, Admnstatnand Fnance.


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Aready usng the exstng AQA Busnessr Ecncs specfcatn?

reste t eceve uthe nmatn, such asmak schemes, past questn papes, detals teache suppt meetns, etc athttp://www.aqa.org.uk/rn/askaqa.phpinmatn wll be avalable electncally npnt, yu cnvenence.

Tell us that yu ntend t ente canddates.Then we can make sue that yu eceve all themateal yu need the examnatns. Ths s

patculaly mptant whee examnatn mateals ssued bee the nal enty deadlne. Yu

1.3 Hw d i stat usn ths speccatn?

can let us knw by cmpletn the apppateintentn t Ente and Estmated Enty ms. Wewll send cpes t yu Exams oce and theyae als avalable n u webste at(http://www.aqa.org.uk/admin/p_entries.php).

Nt usng the AQA specfcatncurrenty?

Almst all centes n Enland and Walesuse AQA have used AQA n the past and aeappved AQA centes. A small mnty ae nt.

i yu cente s new t AQA, please cntact ucente appval team [email protected]

http://www.aqa.org.uk/rn/askaqa.phphttp://www.aqa.org.uk/admin/p_entries.phpmailto:[email protected]:[email protected]://www.aqa.org.uk/admin/p_entries.phphttp://www.aqa.org.uk/rn/askaqa.php


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1.4 Hw can i nd ut me?

Ask AQA

Yu have 24-hu access t useul nmatn andanswes t the mst cmmnly-asked questns athttp://www.aqa.org.uk/rn/askaqa.php

i the answe t yu questn s nt avalable, yucan submt a quey u team. ou taet espnsetme s ne day.

Teacher Supprt

Detals the ull ane cuent Teache Supptmeetns ae avalable n u webste athttp://www.aqa.org.uk/support/teachers.php

Thee s als a lnk t u ast and cnvenent nlnebkn system Teache Suppt meetns athttp://events.aqa.org.uk/ebooking

i yu need t cntact the Teache Suppt team,yu can call us n 01483 477860 emal us [email protected]

http://www.aqa.org.uk/rn/askaqa.phphttp://www.aqa.org.uk/support/teachers.phphttp://events.aqa.org.uk/ebookingmailto:[email protected]:[email protected]://events.aqa.org.uk/ebookinghttp://www.aqa.org.uk/support/teachers.phphttp://www.aqa.org.uk/rn/askaqa.php


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2 Speccatn at a glance

GCSE BusinessStudies

(Short Course)4131

Setting up a Business(Section 3.1)

Assessed by

Unit 13 Business Start UpWrtten Paper (1 hur) 40 arks/50%

People in Business

(Section 3.4)

Assessed by

Cntred Assessent

Unit 4 People in

Business70 arks/30%

Marketing and

Customer Needs(Section 3.5)

Assessed by

Cntred Assessent

Unit 5 Marketing and

CustomerNeeds

70 arks/30%

Enterprise

(Section 3.6)

Assessed by

Cntred Assessent

Unit 6 Enterprise70 arks/30%

Business Finance

(Section 3.7)

Assessed by

Unit 7 BusinessFinance

Wrtten Paper

(1 hur)60 arks/20%

GCSE AppliedBusiness

(Double Award)4136

Setting up a

Business

(Section 3.1)

Assessed by

Unit 1 Settingup a

BusinessWrtten Paper

(1 hur)

60 arks/20%

plus two

o the

ollowing

plus

GCSEBusinessStudies

4133

Setting up a Business

(Section 3.1)

Assessed by

Unit 1 Setting up a Business

Wrtten Paper (1 hur)

60 arks/40%

Growing as a Business

(Section 3.2)

Assessed by

Unit 2 Growing as a Business

Wrtten Paper (1 hur) 60 arks/35%

plus

Cntred AssessentUnit 3 Investigating Businesses

40 arks/25%

and

Cntred Assessent

Unit 14 Investigating SmallBusinesses

40 arks/50%

and


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GCSE Businessand

CommunicationSystems

4134

ICT Systems in Business

(Section 3.8)

Assessed by

Unit 8 ICT Systems in BusinessWrtten Paper (1 hur)

60 arks/40%

Using ICT in Business

(Section 3.9)

Assessed by

Unit 9 Using ICT in BusinessCputer based Exanatn (1 hurs)

60 arks/35%

plus

GCSEEconomics

(Full Course)4135

Personal Economics

(Section 3.11)

Assessed by

Unit 11 Personal EconomicsWrtten Paper (1 hurs) 70 arks/50%

Investigating Economic Issues

(Section 3.12)

Assessed by

Unit 12 Investigating Economic IssuesWrtten Paper (1 hurs) 70 arks/50%

plus

GCSEEconomics

(Short Course)4132

Personal Economics(Section 3.11)

Assessed by

Unit 11 Personal EconomicsWrtten Paper (1 hurs) 70 arks/100%

Cntlled AssessmentUnit 10 Investigating ICT in Business40 maks/25%

and


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3.1 Unt 1 Settn up a Busness

3 Subject Cntent

Ths unt ntduces canddates t ssues cncenn the settn up and peatn a busness. it explesthe actvtes busness and the easns success alue. it encuaes canddates t appecate thatbusnesses must peate wthn scety and that ths nvlves busnesses enan wth a wde ane stakehldes wh wll hld den pespectves.

1. Startng a Busness

Ths sectn ntduces canddates t the ssues nvlved wth statn a busness.

SPECiiCATioN AmPliiCATioN

1.1 Statn a Busness Entepsesuces busness deas

lkn a ap n the maket

dentcatn a pduct maket nche

easns statn a busness

anchses.

Canddates shuld undestand what a busnesss and the easns why busnesses ae set upe t pduce ds, supply sevces, dstbutepducts etc. Busnesses shuld nclude scalentepses.

Canddates shuld undestand the advantaes anddsadvantaes peatn as a anchsee, athethan settn up an ndependent busness.

1.2 Settn Busness Ams and objectves

types busness ams and bjectves

pupse settn bjectves

usn busness bjectves t measue successnfuence stakehldes n busnessbjectves.

Canddates shuld be awae the man types busness ams, ncludn: suvval, pt, wth,maket shae, custme satsactn, ethcal andsustanable.

Canddates shuld be amla wth the le bjectves n unnn a busness and hw they canbe used t measue the success a busness.

Canddates shuld have an undestandn the mptance stakehldes n nfuencn thebjectves a small busness.

1.3 Busness Plannn

the pupse busness plannn

the man sectns wthn a busness stat-upplan

uncetanty and sk stat-up busnesses.

Canddates need t undestand hw busnessplannn asssts n the settn up a busness andthe asn nance.

Canddates shuld knw the man sectns abusness plan.

Canddates wll nt be expected t wte a busnessplan.

Canddates need t be awae the sks aced bybusnesses and what can be dne t mnmse sk.

1.4 Chsn the Apppate Leal Stuctue the Busness

sle tade

patneshp

pvate lmted cmpany (ltd).

Canddates shuld knw the benets anddawbacks the deent leal stuctues,ncludn the apppateness ann lmtedlablty status, and the cnsequences nceasnthe numbe and ane stakehldes.

1.5 Chsn the Lcatn the Busnessacts nfuencn stat-up lcatn decsns.

Canddates shuld undestand the actsnfuencn whee a busness s lcated, ncludn:the avalablty aw mateals, tanspt, labu,cmpettn/the busnesses, technly,pxmty t the maket and csts.


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3.2 Fnancal Tems and Smple Calculatns

basc nancal temscalculatn pt and lss.

Canddates need t undestand the tems:pce, sales, evenue, csts and pt and theelatnshp between these.

Canddates shuld be able t pem smplecalculatns based n these ues tdetemne pt/lss.

3.3 Usn Cash Flw

ntepetn smple cash fw statements

the mptance cash fw statements

dentyn slutns t cash fw pblems.

Canddates shuld be able t ntepet smple cashfw statements.

Canddates need t undestand the cnsequences cash fw pblems and that these culd lead t thebusness n nt eceveshp and clsn dwn.

Canddates shuld be able t ecmmend

pssble slutns t cash fw pblems, such ase-scheduln payments and ecepts ncme.

Canddates wll nt be expected t cmplete a cashfw statement.

4. Pepe n Busnesses

Ths sectn cnsdes sutable ways by whch busnesses mht ecut, mtvate and etan sta.


4.1 recutn

the need ecutment

ecutment methds

emuneatn

mnetay and nn-mnetay benets.

Canddates shuld undestand the benets ull

and pat-tme emplyment t the busness.

Canddates need t undestand the apppatentenal and extenal methds by whch abusness mht ecut sta, such as: pesnalecmmendatn, advetsn and ntevewn.

Canddates shuld have an undestandn theacts that detemne the level waes/salaes padt emplyees, ncludn levels skll and expeence.

Canddates shuld have an undestandn theuse the mnetay benets, ncludn pensnpayments and bnuses.

Canddates need t undestand the use nn-mnetay ewads t emplyees, such asne benets.

4.2 Mtvatn Sta

benets t the busness mtvated sta

methds mtvatn used by smallbusnesses.

Canddates shuld undestand the benets t thebusness havn well-mtvated sta. Canddatesshuld be able t suest elevant ways by whchsmall busnesses mht mtvate the emplyees.These culd nclude: tann, eate espnsbltyand nancal ewads.

4.3 Ptectn Sta thuh UndestandnLeslatn

equal pay and mnmum wae lawsdscmnatn

emplyment hts

health and saety.

Canddates need t have an undestandn the leal espnsbltes emplyes and thesta. Whlst t s nt necessay t be able t nameand qute m an Act Palament, canddateseque a bad undestandn hw such lawscan aect small busnesses.

.


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5. operatns manageent

Ths sectn cnsdes the mptance peatnal decsns n manan a busness. it exples hwpeatns manaement can help a busness t be me eectve, and the le technly can play n thspcess.


5.1 Pductn Methds Manuactun andPvdn a Sevce

methds pductn

ecency and technly

qualty ssues.

Canddates shuld be amla wth jb and batchpductn methds and undestand when each sapppate.

Canddates shuld undestand the mptance tbusnesses peatn ecently and the waysn whch csts mht be lweed, especally wth

chanes n technly.

Canddates shuld have an undestandn custme expectatns qualty.

5.2 Custme Sevce

mptance custme sevce

cnsume ptectn

mpact iCT.

Canddates shuld be awae the mptancet small busnesses pvdn d sevce tcustmes, ncludn: elablty, pduct nmatnand d ate sales sevce.

Canddates need t undestand that custmesae ptected by law, whch nfuences busnesses,such as the tness pupse the pductsld. A detaled knwlede cnsume ptectn

leslatn s nt equed.

Canddates shuld be amla wth the ways nwhch advances n iCT have allwed custmesevces t develp, such as the use webstes,e-cmmece and lbal and ntenatnal makets.


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Assessent

Full cuseWhen taken as pat a ull cuse, ths unt wll be assessed by an extenal wtten assessment 60 maksand 1 hu n lenth.

Sht cuse

When taken as a sht cuse, ths unt wll be assessed by bth Unt 13, an extenal wtten assessment 40 maks and 1 hu n lenth and Unt 14, a cntlled assessment.


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3.2 Unt 2 gwn as a Busness

Ths unt bulds upn the cntent Unt 1, allwn canddates t study busnesses as they w and thessues that expansn ases.

1. The Busness organsatn

Ths sectn bulds upn the wk Unt 1, and cnsdes hw the methds expansn and bjectves lae busnesses mht de m smalle busnesses.


1.1 Expandn a Busness

benets and sks expansn

methds expansn

cnfct between stakehldes.

Canddates shuld undestand the benets and

sks t a busness expandn and be awae methds expansn used by lae busnesses, example: mees and takeves, ancwth and anchsn.

Canddates shuld cnsde the ways n whchthe wth a busness can mpact n tsstakehldes. Canddates need t cnsde theways n whch stakehldes mht eact t ptectthe wn nteests.

1.2 Chsn the rht Leal Stuctue theBusness

pvate lmted cmpanes (ltd)

publc lmted cmpanes (plc).

Canddates shuld undestand the advantaesand dsadvantaes a pvate lmted cmpanybecmn a publc lmted cmpany.

Canddates wll nt be expected t knw abut theleal pcess ncpatn.

1.3 Chann Busness Ams and objectves

easns chann ams and bjectves asbusnesses w

ethcal and envnmental cnsdeatns.

Canddates shuld cnsde hw the ams andbjectves lae busnesses mht de msmalle busnesses, nstance becmn thedmnant busness n the maket expandnntenatnally.

Canddates shuld be amla wth the wde scalcsts and benets acn busness peatn, suchas ethcal and envnmental cnsdeatns, andwhy t mht be n the nteests a busness t

cnsde these ssues wthn ts bjectves.

1.4 Chsn the Best Lcatn

the mptance lcatn t wnbusnesses

ssues elatn t veseas lcatn.

Canddates shuld undestand the mptance lcatn t wn busnesses n tems mnmsn csts and nceasn evenues.

Canddates need t be able t cnsde the ssueselatn t ntenatnal lbal expansn. Thesessues nclude physcal pesence n ntenatnalmakets and cst cnsdeatns.



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2. marketngThs sectn bulds upn maketn cncepts ntduced n Unt 1 and elates them t the cntext awn busness. Canddates wll nvestate each cmpnent the maketn mx and evew hw alae busness may chse the mst apppate cmpnents the maketn mx and alte ts maketnmx n espnse t maket ces


2.1 The Maketn Mx Pduct

pduct ptl/mx

pduct le cycle.

Canddates shuld undestand hw and whybusnesses mht baden and balance thepduct ptl as they w.

Canddates shuld undestand that the demand

a pduct sevce mht chane ve tme.They shuld be awae the vaus staes the pduct le cycle: develpment, ntductn,wth, matuty and declne.

Canddates shuld be awae the methds thata cmpany mht adpt t extend the le apduct n ts declne phase, and the mpact thesestatees mht have n the aspects thebusness.

2.2 Usn the Maketn Mx Pce

pcn decsns wth

acts aectn pcn decsns.

Canddates shuld undestand hw pcn can beused t acltate busness wth. These nclude:pce skmmn, pce penetatn, cmpettve

pcn, lss leade and cst-plus.Canddates shuld be able t ecnse the actswhch mht nfuence the pcn decsn, e thenatue the maket, and the deee cmpettn.

2.3 Usn the Maketn Mx Pmtn

pmtnal actvtes t enable wth

selectn the pmtnal mx.

Canddates shuld be amla wth the pmtnalmethds whch ae lkely t be emplyed bywn busnesses. These nclude: advetsn,sales pmtn, spnsshp and dectmaketn.

Canddates shuld be able t ecnse the actsnfuencn the selectn the pmtnal mx, ethe natue the maket, the natue the pduct,and the actvtes cmpetts.

2.4 Usn the Maketn Mx Place

channels dstbutn t enable wth

selectn channels dstbutn.

Canddates shuld be amla wth the deentchannels dstbutn used by busnesses tan access t ptental custmes. These nclude:etales, whlesales, telesales, mal de andntenet selln.

Canddates shuld be able t ecnse theapppateness each dstbutn methd aven scena.


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3. nance

Ths sectn ntduces canddates t aspects nance aced by lae busnesses. Canddates wllbecme amla wth the suces nance avalable t lae busnesses, cmpaed t the small/stat-upbusnesses cveed n Unt 1. Basc, smpled nancal statements ae ntduced n ths sectn andcanddates wll be expected t be able t analyse the cntent these dcuments.


3.1 Fnance Lae Busnesses

suces nance avalable

apppateness the suces.

Canddates need t be amla wth the manmethds that a lae busness mht use t aseunds. These nclude: etaned pts, a new shaessue, btann a lan mtae and sellnunwanted assets.

Canddates shuld be able t ecnse theadvantaes and dsadvantaes each methd a ven stuatn.

3.2 Pt and Lss Accunts and Balance Sheets

pupse nancal statements

cmpnents nancal statements

ntepetatn data ven n nancalstatements.

Canddates shuld undestand the mptance a pt and lss accunt and balance sheet t thestakehldes when assessn the pemance the busness.

Canddates shuld be able t denty the vauscmpnents a pt and lss accunt andbalance sheet.

Canddates shuld be able t make judements

n the pemance a busness thuhntepetatn the nmatn cntaned nsmpled vesns the pt and lss accunts,balance sheet and by the applcatn ss andnet pt mans and cuent and acd test ats.

Canddates wll be ven the elevant mulae ats, whee apppate, as pat theexamnatn pape.

4. Pepe n Busnesses

Ths sectn ntduces canddates t the human esuces unctn n a lae busness. Canddates wllals be ntduced t the deent ansatnal stuctues a busness and the pcesses by whchbusnesses ecut, mtvate and etan the emplyees.


4.1 reansn oansatnal Chats andManaement Heaches

ntenal ansatnal stuctues

apppateness centalsatn/decentalsatn wn busnesses.

Canddates shuld be amla wth ntenalansatn stuctues, ansatn tees,and layes manaement.

Canddates shuld undestand the tem span cntl. They shuld be awae the eect thatthe shape the ansatnal stuctue has nhw the ansatn s manaed.

Canddates shuld be amla wth the cncepts centalsatn and decentalsatn and the benetsand challenes that bth can bn t a busness.


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4.2 recutment and retentn Sta

the sta ecutment pcessappasal and tann

methds mtvatn

etentn sta.

Canddates shuld undestand the pcessthat busnesses use t ecut and select newemplyees.

Canddates shuld undestand the benets annductn tann pamme and what mht bencluded n t.

Canddates shuld be awae the advantaesand dsadvantaes n the jb tann, such asn huse tann, and the jb tann such asextenal cuses.

Canddates shuld undestand hw and whybusnesses use an appasal pemance evewsystem.

Canddates shuld undestand the methds bywhch busnesses mtvate and etan sutableemplyees, ncludn the les tann,emuneatn and styles manaement.

Specc mtvatnal thees (such as Maslw) wllnt be examned.

5. operatns manageent

Ths sectn ntduces canddates t the ansatn pductn sevce pvsn. Canddates wllncease the undestandn pductn methds t nclude fw pductn. The cncepts ecency

and qualty assuance ae ntduced n ths sectn.


5.1 Pductn Methds gwn Busnesses

use fw pductn

ecent pductn methds

lean pductn technques.

Canddates shuld be amla wth fw pductnand the hw ths can ceate ecent use esuces.

Canddates shuld undestand hw specalsatnand dvsn labu can mpact n ecency.

Canddates shuld cnsde hw pductnmht be made me ecent by the use leanpductn technques, e Just in Tme and thempact these mht have n emplyees (such astann and mtvatn).

5.2 recnsn Challenes gwth

advantaes wth

dsadvantaes wth.

Canddates shuld undestand the ways, bthntenal and extenal, n whch lae busnessesbtan a cst advantae ve smalle busnesses.

Canddates shuld als cnsde hw thedsadvantaes wth mht ccu wthn a wnbusness, e lne chans cmmuncatn andcmplextes wthn the pductn pcess.

5.3 Mantann Qualty Assuance n gwnBusnesses

dentyn qualty pblems

methds mantann cnsstent qualty.

Canddates shuld be awae the pssblequalty ssues that wn busnesses ace ecnsstency and the cst mantann qualty

(utsucn, nspectn csts).Canddates shuld be awae the methds mantann cnsstent qualty, ncludn cnceptssuch as Ttal Qualty Manaement (TQM).


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Assessent

Ths unt wll be assessed by an extenal wtten assessment 60 maks and 1 hu n lenth.

3.3 Unt 3 investatn Busnesses

Ths unt s a cntlled assessment unt. The wk must be each canddates wn ndvdual espnse andmust be pduced unde cntlled cndtns.

Task Settng

All cntlled assessment tasks wll be set by AQA.

Tasks wll be replaced each year and wll nly be avalable ne assessment pptunty.AQA wll pvde centes wth pe-eleased mateal whch wll eque canddates t undetake abusness nvestatn.

Task Takng

Pepaatn

Bee canddates cay ut the nvestatn the busness, centes shuld pepae them by cven theelevant sectn(s) the speccatn.

Dun ths phase, centes shuld ensue that canddates ae amla wth the skl ls whch wll be assessed,especally the need t evaluate the ndns.

reseach and Plannn

it s suested that between ve and eht hus shuld be allcated canddates t eseach the busness.

Dun the eseach and plannn phase, teaches may ve eedback t ndvdual canddates t suppt themn the leann, but ths assstance must be ecded.

Canddates may wk wth thes dun the eseach and plannn stae. Each canddate must, hweve,pduce an ndvdual espnse t the tasks.

na Presentatn

Canddates shuld spend up t thee hus wtn up the ndns. (Addtnal tme can be ven canddates wth specal assessment equements). Ths tme may be dvded nt me than ne sessn,pvde that the teache cllects all mateals at the end each sessn, keeps them unde secue cndtns

and etuns them t canddates at the bennn the next sessn. Centes ae nt allwed t ve eedbackt canddates dun ths tme.

When cmpletn the wk, canddates must wk ndependently unde teache supevsn.

Task markng

Centes must mak all cntlled assessments usn the makn ctea shwn n the next tw paes.

The wk wll be mdeated by AQA accdn t the pcedues utlned n sectn 7 ths speccatn.


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18

LevelAO1

(12 marks)

AO2

(14 marks)

4

1210 marks

The canddate selects elevant and detaled

data/nmatn m a wde ane suces. Apppate methds ae usedt anse and cmmuncate the data/nmatn eectvely.

The canddate demnstates substantalknwlede and undestandn elevantbusness cncepts, ssues and temnly.

1411 marks

The canddate demnstates the ablty

t apply eectvely and cnsstently sklls,knwlede and undestandn when:

thuhly plannn and cayn utthe nvestatn;

successully cmpletn key pats the nvestatn.

The canddate

apppate can analysnmat

an evaluateasned sncanc

ideas ae well n a clea and apunctuatn anaccuately. Spequently and

3

9 7 marks

The canddate selects elevant data/nmatn m a ane suces. Smeapppate methds ae used t anseand cmmuncate the data/nmatn.

The canddate demnstates dknwlede and undestandn elevantbusness cncepts, ssues and temnly.

10 7 marks

The canddate demnstates the ablty tapply sklls, knwlede and undestandnwhen:

plannn and cayn ut thenvestatn;

cmpletn aspects thenvestatn.

The canddatecnclusns ba

a patal anmat

a judeme the sn

ideas ae am. Spelln,ae used wth apppate usevdent.


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2

6 4 marks

The canddate selects data/nmatnm a lmted ane suces. A lmtedattempt s made t anse the data/nmatn.

The canddate demnstates a bascknwlede and undestandn smeelevant busness cncepts, ssues andtemnly.

6 4 marks

The canddate demnstates smeablty t apply sklls, knwlede andundestandn when:

cayn ut the nvestatn;

attemptn t cmplete aspects thenvestatn.

The canddatecnclusns ba

a evew n de t

nvestat

a basc judlmted evthe nvest

An attempt t deas n an appunctuatn ansme accuacSpecalst tem

1

3 1 marks

The canddate has cllated data/

nmatn m a lmted ane suces.The data/nmatn s pesented wthutany attempt t anse t.

The canddate demnstates lmtedknwlede and undestandn smebusness cncepts and ssues. Thee slttle use busness temnly.

3 1 marks

The canddate attempts t apply sklls,

knwlede and undestandn when:


descbn sme utcmes thenvestatn.

The canddate

based n:

cllected

unsupp

ideas ae pesadequate t c spelln, punt ully undees. Few used.

0

0 marks

The canddate pesents n elevantdata/nmatn n demnstates anyknwlede and undestandn busnesscncepts, ssues and temnly.

0 marks

The canddate makes n attempt t applyknwlede and undestandn t thenvestatn.

The canddatecnclusns nevdence.


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3.4 Unt 4 Peple n Busness

in ths unt canddates wll nvestate hw busnesses anse and mtvate the sta. Canddates wll alsefect n the ptental as utue emplyees by cnsden the pesnal attbutes.

1. Busness organsatn

in ths sectn canddates wll nvestate hw busnesses anse the sta and dene the jb les.They wll als nvestate the wkn aanements sta at deent levels heachy wthn busnessesand hw these meet the needs the busness.


1.1 investatn oansatnal Stuctues

ntepetn ansatn chats

hw cmmuncatn and decsn-makntakes place wthn ansatns.

Canddates shuld knw hw t denty the levels heachy and chan cmmand usn anansatn chat.

Canddates shuld undestand that cmmuncatnand decsn-makn d nt necessaly ccun ways ndcated by ansatn chats, euncal channels cmmuncatn and specallycnvened decsn-makn ups.

1.2 investatn Jb rles

the use jb descptns

denn jb les.

Canddates shuld undestand the use jbdescptns t dene jb les and pvdenmatn abut them, e jb ttle, accuntablty,

dutes and espnsbltes, hus wk and ates pay.

Canddates shuld be able t denty the keyjb les n medum t lae szed busnesses,ncludn: manaes, supevss and emplyees.

Canddates shuld nvestate the llwnaspects jb les: key espnsbltes, tasks actvtes, jb secuty, decsn-makn andpblem-slvn, sklls, qualcatns and pesnalqualtes equed.

1.3 investatn Wkn Aanements

the use emplyment cntactsthe mptance fexble wknaanements.

Canddates shuld be amla wth the cntents emplyment cntacts, ncludn: pemanency,

hus wk, place(s) wk, pay and benets.

Canddates shuld be awae the mptance fexble wkn aanements and the easnswhy they smetmes need t be alteed, e tncease pductvty mpve the qualty pducts. Canddates shuld be able t explanhw these chanes can aect the welae andmale emplyees.


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2. Epyee mtvatn

in ths sectn canddates wll nvestate the acts mtvatn emplyees. The study mtvatn shuldbe pactcal and cus n acts aectn mtvatn and the actual methds mtvatn used bybusnesses.


2.1 Eectve Wkn relatnshps

mpact leslatn

mptance emplye expectatns

mptance emplyee expectatns.

Canddates shuld be awae the mpact leslatn n eectve wkn elatnshps, suchas: equal pay, dscmnatn lnked t dsablty,ende and ace, emplyment hts, wknhus and health and saety.

Canddates shuld undestand the mptance emplye expectatns, such as: emplyees

meetn tems the cntacts, c-peatn emplyees n meetn the bjectves thebusness and emplyees llwn health andsaety eulatns.

Canddates shuld undestand the mptance emplyee expectatns, such as: ben padaccdn t the cntact, ben pvded wth asae wkn envnment, ecevn apppatetann and ben pemtted t jn tade unns sta asscatns.

2.2 Mtvatn Sta

acts aectn mtvatn

methds mtvatn emplyees

mptance appasal and tann.

Canddates shuld be awae the vaed actsthat mtvate emplyees such as: pstve

appasal, sutable wkn cndtns, acceptablelevels pay and apppate tann.

Canddates shuld undestand that the elatvemptance mtvatnal acts wll vay eachemplyee.

Canddates shuld undestand hw busnessesuse appasal/pemance evew and tann,ncludn n the jb tann (e jb shadwn,tatn and mentn) and the jb tann(e extenal cuses and placements).

Knwlede specc mtvatnal thees (suchas Maslw) s nt equed.


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3. Attrbutes Epyees

in ths sectn canddates wll exple the wn sklls and pesnalty tats, cnsden hw these ndcatethe sutablty patcula types ccupatns


3.1 Undestandn Pesnal Sklls Ples

the ane pesnal sklls

pducn a pesnal sklls ple

the mptance pesnal sklls.

Canddates shuld be awae the ane skllsthat ndvduals have t e ptental emplyes,such as: team wkn, entepeneual sklls, selcndence, mtvatn, cmmuncatn sklls,supevsy sklls.

Canddates shuld be able t explan hwthese sklls can be dented thuh the use

psychmetc tests and the extent t whchbusnesses use these n the ecutment pcess.

3.2 Undestandn Pesnalty Tests

the mptance pesnalty tests

elevance caee plannn.

Canddates shuld be able t descbe hwpesnalty tests ae used t denty and descbepesnalty tats. They shuld be awae themptance dentyn the sklls and pesnaltytats ndvduals t establsh the ht type ccupatn.


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Assessent

Ths unt wll be assessed by means a cntlled assessment. The wk must be the canddates wnndvdual espnse pduced unde cntlled cndtns.

Task Settng

Ths unt wll be assessed n a ptl evdence, based n the canddates wn eseach a busness,whch must nvestate:

A hw ansn sta and denn the jb les cntbute t the success the busness

B the key acts mtvatn a manae, supevs and emplyee wthn the busness

C whethe the busness mht be sutable t yu as a utue place emplyment, takn nt accunt yuwn sklls and pesnalty tats.

Canddates ptls must nclude evdence mateals used t make at least ne pesentatn n thesutablty the busness as a utue place emplyment.

Task Takng

Pepaatn

Bee canddates embak n the nvestatn centes shuld pepae them by teachn the key tems andcncepts cntaned wthn ths unt. it s antcpated that ths wll take up t 50 hus.

Dun ths phase, yu shuld als ensue that canddates ae amla wth the makn ctea and ae awae the need t evaluate the ndns.

reseach and Plannn

Havn tauht the tpcs, t s suested that canddates spend abut 17 hus eseachn the busness.Dun the eseach and plannn phase, teaches may ve eedback t ndvdual canddates t suppt themn the leann but ths assstance must be ecded.


na Presentatn

Canddates shuld spend abut seven hus wtn up the ndns. Whle wtn up the espnse,canddates must wk ndependently and cmplete all wk unde supevsn.

Ths tme may be dvded nt me than ne sessn, pvded that the teache cllects all mateals at the end each sessn, keeps them unde secue cndtns and etuns them t canddates at the bennn the

next sessn.

Task markng

Centes must mak all cntlled assessments usn the makn ctea n the next tw paes.



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24

LevelAO1

(21 marks)

AO2

(25 marks)

4

2116 marks




25 19 marks





The canddate


an evaluaeasnedsncan

ideas ae well n a clea and punctuatn aaccuately. Spequently and

3

15 11 marks



18 13 marks




The canddatecnclusns b

a patal anmat

a judem the s

ideas ae am. Spellnae used wth apppate usevdent.


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25

2

10 6 marks



12 7 marks





a evew n de t

nvestat

a basc julmted evthe nvest

An attempt tdeas n an appunctuatn asme accuacSpecalst tem

1

5 1 marks

The canddate has cllated data/nmatn m a lmted ane suces.The data/nmatn s pesented wthutany attempt t anse t.


6 1 marks

The canddate attempts t apply sklls,knwlede and undestandn when:



The canddatebased n:

cllected

unsupp

ideas ae pesadequate t c spelln, punt ully undees. Few used.

0

0 marks


0 marks




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3.5 Unt 5 Maketn and Custme Needs

in ths unt canddates wll nvestate hw busnesses use maketn actvtes t meet custmes needs anddeal wth cmpettn.

1. Custer Needs

in ths sectn canddates wll exple hw busnesses cay ut custme eseach n de t denty andundestand the needs the custmes and, theee, attempt t meet them


1.1 Undestandn Custme Needs

the ane custme needsthe mptance custme chaactestcs.

Canddates shuld be awae the deent types

custme needs, ncludn: undestandn thevalue and sutablty a pduct, nmatn abuta pduct and ts unctns and eassuance abutate-sales sevces.

Canddates shuld undestand hw custmeneeds chane accdn t the custmeschaactestcs. These custme chaactestcsnclude: ae, sex, lcatn, sc-ecnmc actsand lestyle.

1.2 Measun Custme Satsactn

methds custme eseach

pesentn the esults custme eseach

analysn the esults custme eseach tmeet custme needs.

Canddates shuld be awae the deentmethds cayn ut custme eseach.These shuld nclude: use exstn busness

data (e sales ecds, cmplants and etunedds), pmay eseach such as questnnaes,bsevatns, custme panels ntevews.

Canddates shuld be awae the ways n whchcustme eseach can be pesented, ncludn theuse tables, chats and lne aphs.

Canddates shuld be able t analyse the esults custme eseach by ecnsn sncanteatues the esults and any tends pattenswthn them.

2. marketng Actvtes

in ths sectn canddates wll exple the ways n whch busnesses ty t establsh an advantae ve thecmpetts by alten the maketn actvtes. The study maketn actvtes shuld cus n hwbusnesses use these actvtes n pactce. Cnsdeatn shuld be ven t hw technly s, culdbe, used t enhance these actvtes.


2.1 Selectn Pducts

develpn a pduct ane.

Canddates shuld undestand why busnessesemve, mdy and add pducts t the pductanes.

2.2 Settn Pcesthe acts nfuencn pcn decsns.

Canddates shuld be awae the acts thatnfuence a pducts pce. These nclude: the cst the pduct, custme value and cmpettpces.


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2.3 Usn Pmtnal Actvtes

the ane pmtnal actvtes avalable tbusnesses

cmmuncatn wth custmes.

Canddates shuld be awae the llwnpmtnal actvtes: pesnal selln,mechandsn, sales pmtn and advetsn.

Canddates shuld undestand hw busnessesselect the methd and cntent pmtnalactvtes t cmmuncate eectvely wthcustmes.

2.4 Chsn Apppate outlets/Dstbuts

acts nfuencn the chce utlets/dstbuts

the mpact technly.

Ths shuld cus n a pactcal cnsdeatn hw busnesses select the mst apppateutlet/dstbut.

Canddates shuld be awae hw technly,such as iCT, has ceated new utlet/dstbutnpptuntes.

2.5 Maketn Actvtes and Cmpettn

dentyn cmpetts

establshn a cmpettve advantae

the mptance lcatn.

Canddates shuld be able t denty the llwneatues cmpetts: pces chaed smlapducts, chaactestcs smla pducts,lcatn and pmtnal actvtes used.

Canddates shuld be awae hw busnessesespnd t cmpettn by alten the maketnactvtes t establsh a cmpettve advantae, eby en new pducts mplementn newpmtnal actvtes.

Canddates shuld undestand hw the lcatn a busness aects ts ablty t deal wth

cmpetts, e pxmty t custmes andcmpetts.


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3. Custer Servce

in ths sectn canddates wll nvestate the meann and mptance custme sevce and hwbusnesses decde n the level custme sevce they wll e t the custmes.


3.1 Eectve Custme Sevce

the eatues custme sevce

the mptance custme sevce.

Canddates shuld be amla wth the eatues custme sevce elatn t: sta (e helpulnessand cmmuncatn sklls), pemses (e layut,dectns and ane acltes), delvey ds(e avalablty and speed), and ate-sales cae(e exchane ds and uaantees).

The mptance custme sevce shuld becnsdeed n tems ts ablty t: an/etancustmes, an custme satsactn and lyaltyand mpve the mae and eputatn thebusness.

3.2 Alten the Levels Custme Sevce

meetn the needs the taet maket

the mpact technly.

Canddates shuld be awae hw busnessesalte custme sevce eatues (e ate-sales cae)accdn t the needs the taet makets.They shuld be awae the ways n whch thelevel custme sevce eed can be matchedaanst the equements deent taetmakets, e whethe nt t pvde dedcatedtelephne suppt lnes.

The mpact technly shuld be cnsdeedn tems hw t can be used t mpve anddevelp custme sevce, especally thuh theuse emal and webstes.


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30

LevelAO1

(21 marks)

AO2

(25 marks)

4

2116 marks




25 19 marks





The canddate




3

15 11 marks



18 13 marks





a patal anmat

a judem the s



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31

2

10 6 marks



12 7 marks





a evew n de t

nvestat



1

5 1 marks




6 1 marks





The canddate

based n:

cllected

unsupp

ideas ae pesadequate t c spelln, puae nt ully unequent eae used.

0

0 marks


0 marks




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3.6 Unt 6 Entepse

in ths unt canddates wll develp and exple the attbutes asscated wth entepse and entepeneushp.They wll d ths by plannn, mplementn and evaluatn an entepse actvty.

1. Understandng Enterprse

The am ths sectn s t pvde a bad vevew entepse sklls that ae pesent n successulentepeneus. Ths sectn als seeks t ntduce canddates t the dea that entepse sklls ae ntnly und n busnesses ( pt ansatns), but als n scal entepse (nt pt ansatns,chates etc).


1.1 Undestandn Entepsethe ane entepse sklls

the mptance entepse sklls

the benets statn a busness entepse.

Canddates shuld denty entepse sklls,ncludn: sel cndence and mtvatn, sktakn, ben able t denty and take advantae maketn pptuntes, nnvatn, buldnteams, a can d atttude and a detemnatn tsucceed.

Canddates shuld be able t undestand themptance entepse sklls t all types ansatns ncludn bth pt and nt ptansatns.

Canddates shuld cnsde the elatvemptance the sklls n detemnn the success

entepsn actvtes.Canddates shuld be able t explan the benets unnn a busness entepse, and what sequed m them t be successul.

2. Pannng and ipeentng an Enterprse Actvty

Ate expln entepse sklls, canddates wll set up and un a small entepse. Canddates may setup a busness a scal entepse. Cental t ths sectn wll be dentyn and selectn a busnesspptunty, cnductn maket eseach and wtn a busness plan. Canddates wll mplement theentepse utlned n the busness plan. They wll undestand that plans aely eman unchaned whenben mplemented and ae subject t extenal and ntenal nfuences.


2.1 Plannn an Entepse Actvty

selectn and develpn the busness dea

cayn ut maket eseach

develpn the busness plan

Canddates shuld undestand the need t cayut a sk and ewad assessment and SWoTanalyss bee statn the actvty.

Canddates shuld undestand the need t cayut maket eseach t establsh the lkely success the actvty. Ths ncludes the cllectn,cllatn and analyse maketn nmatn a busness.

When develpn the busness plan, canddates

shuld nclude: busness ams and bjectves,ecasted sales and csts, cash fw ecast andpt/ncme calculatn.


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2.2 Settn up the Team t run the EntepseActvty

benets team wk

allcatn tasks

settn ndvdual taets

eectve cmmuncatn.

Canddates shuld undestand the benets team wk by ecnsn the stenths andweaknesses ndvdual membes and thedeent les that each wll have wthn the team.

Canddates shuld set bjectves the entepseplan and beak them dwn nt ndvdual tasks.Canddates shuld be able t anse theesuces t enable the plan t be mplemented.

Canddates shuld undestand the mptance settn taets whch ae SMArT.

Canddates shuld cnsde hw eectvecmmuncatn takes place bth wthn the teamand wth the stakehldes.

2.3 implementn the Entepse Actvty

mptance mtvatn

manaement sk

mntn pemance.

Whle mplementn the entepse actvtycanddates wll cnsde the need mtvatn,bth sel mtvatn and mtvatn thes. Theywll need t undestand the elatnshp betweenncentves and mtvatn.

Canddates shuld nvestate hw sks aemanaed as the actvty s mplemented.

Canddates shuld be awae the mptance cntnually mntn the pemance theactvty t establsh ts success.


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3. Evauatng the Enterprse

Canddates shuld undetake an n depth evaluatn the ndvdual team le as well as that the up.Fllwn n depth efectn abut the busness, canddates shuld pduce an actn plan bth thepesnal develpment and the develpment the busness, n lht the entepse expeence.


3.1 Evaluatn the Entepse

meetn taets

team pemance

ndvdual pemance

pesnal develpment.

Canddates need t assess t what extent thevaus taets wee met at each the ctcalstaes n the entepse pcess.

Canddates wll need t assess hw each ndvdualwthn the team cntbuted t the veallpemance the busness.

Canddates shuld analyse the wn cntbutnt the success the busness explann clealywhat they have leaned m the expeence.

Canddates shuld be able t pduce an actnplan the wn utue pesnal develpment,ndcatn the steps they wll take t mpve.

Canddates shuld be able t pduce anactn plan the develpment the busness,hhlhtn the man acts whch need t beaddessed n de t acheve utue success.


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Assessent

Ths unt wll be assessed by means a Cntlled Assessment. The wk must be the canddates wnndvdual espnse, pduced unde cntlled cndtns.

Task Settng

Ths unt wll be assessed n a ptl evdence, based n the canddates wn eseach nt settn upand unnn an entepse actvty whch must nvestate:

A hw entepse sklls cntbute t the success entepsn actvtes

B the plannn and mplementatn an entepse actvty

C whethe the entepse actvty was planned and mplemented eectvely, takn nt accunt yu wncntbutns and thse the team membes.

Canddates ptls must nclude evdence mateals used t make ne pesentatn n whethe theentepse actvty was planned and mplemented eectvely.

Task Takng

Pepaatn

Bee canddates embak n the Entepse, centes shuld pepae canddates by teachn the key temsand cncepts cntaned wthn ths unt. it s antcpated that ths wll take up t 50 hus.

Dun ths phase, yu shuld als ensue that canddates ae amla wth the makn ctea and ae awae the need t evaluate the ndns.

Plannn and implementn

Havn tauht the tpcs, t s suested that yu ve canddates abut 17 hus t plan and mplement theEntepse Actvty.

Dun the plannn and mplementn phase, yu may ve eedback t ndvdual canddates t suppt themn the leann but ths assstance must be ecded.

Canddates wll need t wk wth thes dun the plannn and mplementn stae. Each canddate must,hweve, pduce an ndvdual espnse t the tasks.

na Presentatn

Canddates shuld spend abut seven hus evaluatn the Entepse and wtn up the ndns. Whlewtn up the espnse canddates must wk ndependently and cmplete all wk unde supevsn.

Ths tme may be dvded nt me than ne sessn, pvded that the teache cllects all mateals at the end

each sessn, keeps them unde secue cndtns and etuns them t canddates at the bennn thenext sessn.

Task markng

Centes must mak all cntlled assessments usn the makn ctea n the next tw paes.



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LevelAO1

(21 marks)

AO2

(25 marks)

4

2116 marks




25 19 marks





The canddate




3

15 11 marks



18 13 marks





a patal anmat

a judem the s



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LevelAO1

(21 marks)

AO2

(25 marks)

2

10 6 marks

The canddate selects data/nmatn

m a lmted ane suces. A lmtedattempt s made t anse the data/nmatn.


12 7 marks

The canddate demnstates sme

ablty t apply sklls, knwlede andundestandn when:



The canddate

cnclusns ba evew n de tnvestat



1

5 1 marks

The canddate has cllated data/nmatn m a lmted ane suces.The data/nmatn s pesented wthutany attempt t anse t.


6 1 marks

The canddate attempts t apply sklls,knwlede and undestandn when:



The canddatebased n:

cllected

unsupp

ideas ae pesadequate t c spelln, puae nt ully unequent eae used.

0

0 marks


0 marks




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3.7 Unt 7 Busness Fnance

Evey busness needs t manae ts nances. i t des nt manae ts nances successully then the busnesss lkely t al. Ths unt ntduces u key elements busness nance: suces busness nance, cstsand beak-even, nancal statements and nancal plannn and ecastn.

1. Csts and Break-Even

Ths sectn nvestates the natue the csts that busnesses ace and hw these csts cmbne wthsales evenue t ceate a beak-even utput. The pupse, use and lmtatns beak-even analyss wllbe cnsdeed.


1.1 Busness Csts

dentyn busness csts.

Canddates shuld be able t denty and explanthe deent types csts ncludn: xed, vaableand sem-vaable csts.

1.2 Usn Beak-Even Analyss t Make Decsns

pupse beak-even

calculatn beak-even

ntepetatn beak-even.

Canddates shuld be able t explan thatbeak-even analyss allws a busness t makedecsns abut chann csts evenues.

Canddates need t be able t calculatebeak-even m a beak-even chat usn amula.

Canddates need t be awae the eects thatchanes n csts and evenue have n beak-even.Ths wll nclude the use what scenas, suchas the ntductn new pducts sevcesand nceased xed sem vaable csts.


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2. Understandng and Usng nanca Stateents

Ths sectn cnsdes hw a busness can be nanced. Ths sectn wll nvestate the pepaatn Pt and Lss Accunts and Balance Sheets and the use t the stakehldes the busness.


2.1 Suces Busness Fnance

dentyn sutable suces nance.

Canddates wll need t be able t denty andexplan the apppate suces nance avalablet a busness ncludn: wnes unds, etanedpts, lans and mtaes, vedats, leasn,ssun shaes and ventue captal.

2.2 Pt and Lss Accunts

mptance pt and lss accunts t abusness

calculatn pt lss

use a pt and lss accunts.

Canddates wll need t be able t explan that apt and lss accunt shws the amunt net

pt lss a busness has made dun a ped tme.

in de t calculate net pt lss, canddatesneed t be able t use sales, cst sales, sspt and expenses n a pt and lss accunt.

Canddates need t undestand the mptance the pt lss ues t the stakehldes whenassessn the pemance the busness.

2.3 Balance Sheet

mptance a balance sheet t a busness

pepan a balance sheet

usn a balance sheet t attact nvests.

Canddates need t undestand that a balancesheet shws the nancal pstn a busness ata patcula pnt n tme.

in de t pepae a smple balance sheet,canddates need t be able t use and undestandxed and cuent assets, ln-tem and cuentlabltes and wnes unds.

Canddates need t undestand the mptance a balance sheet t the stakehldes a busness,ncludn ndcatn the cuent level debt andthe avalablty assets t be able t secuenance.


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3. nanca Pannng and recastng

Fnancal statements, such as cash-fw ecasts, pvde useul nmatn the wnes and thestakehldes a busness. Ths sectn wll nvestate hw nancal statements can be analysed by use nancal ats and iCT s that meannul decsns can be made.


3.1 Cash-Flw Fecasts

mptance cash-fw ecasts t abusness

cmpletn a cash-fw ecast

usn a cash-fw ecast t slve pblems

usn iCT.

Canddates need t undestand that a cash-fwecast s an ad t plannn the utue.

Canddates wll need t be able t cmplete asmple cash-fw ecast that shws the ttalnfws and utfws a busness and pennand clsn balances cash.

Canddates need t be able t ntepet acash-fw ecast and denty pssble pblems,such as eula utfws utstppn nfws,lae than expected blls and t lae a level suplus cash. They shuld be able t pvdesutable slutns, such as e-scheduln paymentsand ecepts ncme.

Canddates need t be able t explan hw the use iCT, such as a speadsheet, can help a busnessn the cnstuctn cash-fw ecasts and helpn nancal decsn-makn.

3.2 Fnancal rats

pupse nancal ats

calculatn nancal ats

ntepetatn nancal ats.

Canddates need t undestand that nancalats pvde a bass cmpasn betweenues m deent yeas between the smlabusnesses.

Canddates may be equed t calculate mpvded mulae the cuent at, acd-test,ss and net pt mans and smple etun ncaptal emplyed.

Canddates wll need t be able t ntepet theseats t make judements abut the slvency andptablty a busness.

AssessentThs unt wll be assessed by an extenal wtten assessment 60 maks and 1 hu n lenth.


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3.8 Unt 8 iCT Systems n Busness

Ths unt ntduces canddates t the mptance busness and cmmuncatn systems whch cntbute tthe success a busness, n achevn ts bjectves. in patcula, canddates wll cnsde hw iCT systemsaect the way peple wk and hw they can ptentally mpve cmmuncatn bth ntenally and extenally.Canddates wll be encuaed t cnsde nt nly the benets iCT n the wkplace, but als the ptentalsks elatn t the health and saety sta and the secuty data.

1. Adnstratn

Ths sectn ntduces canddates t the mptance admnstatn and hw t suppts the manunctns a busness m ts ntal settn up t ensun ts cntnued suvval and wth when acedwth nceasn cmpettn.


1.1 The Busness Envnment

ams and bjectves busness

the ctea judn the success abusness

the nfuence stakehldes.

Canddates shuld be able t denty the pncpalams and bjectves a busness and undestandhw they ae used t assess ts success, eptablty, jb ceatn, maket shae, wth andethcs.

Canddates shuld be awae the deentstakehldes n a busness and n patcula theways n whch emplyees nteact wth custmes.

Canddates shuld appecate hw the nteests deent stakehldes can mpse cnstants n a

busness, e the need ptablty, sustanablty,custme satsactn, venment leslatn andemplyee ansatns.

1.2 Busness Admnstatn

the le admnstatn

hw admnstatn suppts the manbusness unctns

the mptance accuacy n the pepaatn,stae and eteval nmatn

jb les

utne and nn-utne tasks

utne and nn-utne decsn-maknptsn and plannn.

Canddates shuld undestand that admnstatnnvlves the stn, pcessn, etevn anddssemnatn nmatn t suppt thebusness unctns (e human esuces, nance,peatns, maketn and sales, custmesevce and eseach and develpment).Canddates shuld be awae the mptance admnstatn n ensun the ecent unnn a busness, enabln t t espnd t actual andptental cmpettn.

Canddates shuld be awae the ane jbles (e manaes, supevss and peatves)and be able t denty apppate ttles andespnsbltes wthn deent manaementstuctues (e fat heachcal).

Canddates shuld undestand the deencebetween utne tasks (such as ln, nputtndata) and nn-utne tasks (such as dealn wthnew pduct develpment). Canddates shuldundestand the deence between utne andnn-utne decsn-makn and denty theapppate decsn-makes.

Canddates shuld undestand the mptance plannn, e a meetn, and the cnsequences p plannn a busness. Canddates shuldundestand the pcesses nvlved n plannn andptsn.


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1.3 Wkplace oansatn

deent knds wkn envnmentadvantaes and dsadvantaes deentce layuts

mpact mden develpments n wknpactces

enmcs

sustanablty.

Canddates shuld be able t descbe the layutand ansatn pen plan and cellula cesand hw ce layut s nfuenced by the needs the busness and the natue the task.

Canddates shuld be able t assess theadvantaes and dsadvantaes deentce layuts.

Canddates shuld undestand hw technlcalchanes such as vde cneencn,telecneencn and ht deskn have aectedwkn pactces. They shuld ecnse thepstve and neatve eects n busness the wth n fexble wkn, e telewkn,hmewkn and fextme.

Canddates shuld be awae the mptance desnn tasks and wk aeas s as t maxmzewk ecency and qualty.

Canddates shuld be awae the nceasnmptance usn esuces n anenvnmentally endly manne.

1.4 Health and Saety at Wk

the mptance health and saety n thewkplace.

Canddates shuld be awae the espnsbltes emplyes t pvde a sae wknenvnment and emplyees t act n a saemanne. Canddates shuld be awae hwhealth and saety eulatns aect iCT uses,

(e the Dsplay Sceen reulatns) and themplcatns n wkstatns and ce layut.

1.5 iCT Data Systems n Busness

data suces

data nput devces

data stae devces

data utput devces.

Canddates shuld be awae that thee ae awde ane pmay and secnday suces data. Canddates shuld appecate the need tcllect accuate and elevant data whch can bepcessed apppately.

Canddates shuld undestand the pupses andapppateness the man:

data nput devces: keybad, scanne, dtalcamea, data ms (manual and database)

and vce ecntndata stae devces: had dsks, CDs/DVDsand hh capacty stae devces, such asUSB memy stcks

data utput devces: pntes, mnts andpjects.

1.6 Secuty Data

methds ptectn data

data ptectn leslatn.

Canddates shuld undestand the mptance the secuty data (pesnal and nancal)and the man methds ptectn data munauthsed access (bth ntenally and extenally)ncludn vus ptectn stwae, ewalls,passwds, encyptn dcuments and

sceen-saves.Canddates shuld be awae that the Data PtectnAct places leal estctns n the cllectn, staeand cmmuncatn pesnal data.


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2. Huan Resurces

Ths sectn ntduces canddates t the mptance peple n helpn busnesses acheve thebjectves. in patcula the mptance ecutn, etann and ewadn sta, and pvdn a saewkn envnment.


2.1 recutment and Selectn Sta

cntacts emplyment

methds ntenal and extenal ecutment

jb descptn and pesn speccatn.

Canddates shuld be awae the deent types cntacts: tempay, pat-tme and pemanentand knw the mst mptant eatues, e jbpstn, place wk, hus wk and salay.

Canddates shuld undestand the pcessnvlved n the ecutment and selectn sta,

bth ntenally and extenally.Canddates shuld be awae the methds usedt ecut sta ncludn ntce bads, jb centes,aences, advetsements n newspapes and thetade pess, as well as the nceasn use thentenet t ecut n lne.

Canddates shuld knw hw t match a pesnsknwlede and sklls btaned m an applcatnm and Cuculum Vtae (CV) aanst a jbdescptn and pesn speccatn t pduce asht-lst canddates.

2.2 Tann

methds tann

nductn

n-huse tann

-the-jb tann.

Canddates need t be awae hw a busnesscan develp and tan ts sta bth n-huse andextenally.

Canddates shuld be able t chse the mstapppate methd tann patculapupses.

Canddates shuld be able t denty the benets sta develpment tann bth t the ndvdualand the busness.

2.3 rewadn Sta

methds emuneatn

the ms ewad.

Canddates shuld knw the deent methds emuneatn such as waes and salaes,vetme, bnus and cmmssn and be able t

cay ut smple pay calculatns.

Canddates shuld be awae the ms ewad pad t sta, ncludn ne benets, suchas sta dscunts, medcal cae and le nsuance.

2.4 Emplyment rhts and respnsbltes

equal pptuntes.

Canddates shuld be awae cuent leslatnaectn emplyment hts and espnsbltesand equal pptuntes such as thse elatnt dscmnatn n the unds ende, ace,dsablty and ae.


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3. Cuncatn

Ths sectn pvdes canddates wth an undestandn the stuctue and mptance cmmuncatnsystems n meetn the ams and bjectves busness.


3.1 The Pupse Cmmuncatn

the mptance cmmuncatn

the benets cmmuncatn.

Canddates shuld be able t descbe thepupses cmmuncatn, e the acqustnand dssemnatn nmatn data bthntenally wthn teams and heaches and acssthe busness, and extenally wth clents and thestakehldes.

Canddates need t knw the mptance

cmmuncatn a messae n an apppate mt ensue ts claty and accuacy as well as puttnacss the mae and tne the busness wshes tcnvey.

Canddates need t knw the benets eectvecmmuncatn, e sta ae well-nmed theyae lkely t be me mtvated t pvde a hhqualty custme sevce, enhancn the mae the busness and helpn t acheve ts bjectves.

3.2 Cmmuncatn Systems

the pcess cmmuncatn

channels cmmuncatn

methds cmmuncatn

chsn the mst apppate cmmuncatnmedum

baes t cmmuncatn.

Canddates shuld be able t undestand thepcess cmmuncatn, dentyn the sende,the eceve(s), the messae and the medum.

Canddates shuld be awae the deentchannels cmmuncatn, such as:mal/nmal, ntenal/extenal, cndental/nn-cndental and uent/nn-uent.

Canddates shuld knw that thee ae deentmethds cmmuncatn and that these can becatesed as: al, vsual, wtten and pctal.

Canddates shuld be able t chse the mstapppate medum cmmuncatn, taknnt accunt the cntent the messae andthe audence, e al (telephne, ace-t-acemeetns), vsual (vde cneencn, electnc

ntce bads), wtten (mems, lettes, nancaldcuments, advetsements, e-mal messaes)and aphcal (pductn dawns, aphs andchats).

Canddates shuld be able t descbe the eatues the selected medum (e the eatues mblephnes, pesentatn stwae) and evaluate tsapppateness t a patcula cntext.

Canddates shuld be awae the baes thatcan pevent eectve cmmuncatn takn place,such as the use jan, nse, p chce cmmuncatn channel medum (e usn a

mble phne when the snal s unelable) andnapppate pesentatn the messae (e themessae may be t cmplex the ntendedaudence).


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3.3 The imptance iCT n BusnessCmmuncatns

uses applcatns stwae

use lcal and wde aea netwks, ncludnntanet and the ntenet.

Canddates shuld be awae thechaactestcs and uses applcatns stwae wd pcessn, pesentatns, speadsheets,databases (ncludn elatnal databases),aphcs and desk tp publshn.

3.4 The intenet and E-Cmmece

the pupse a webste

busness pptuntes

busness sks.

Canddates shuld be able t denty, descbeand evaluate ways n whch busnesses use thentenet. These nclude nmn custmesabut the busness and ts pducts, and enablncustmes t place des and pay puchases.Canddates shuld undestand the mptance the ntenet n helpn busnesses t be mecmpettve, espndn t ptental and actual

cmpettn.Canddates shuld knw the advantaes thentenet and e-cmmece t a busness, especallyn tems the pptuntes t maket ts pducts24/7 t custmes theeby nceasn and/mantann ts maket shae.

Canddates shuld undestand the dsadvantaes the ntenet and e-cmmece t a busness,such as: the theats nceased cmpettn, thecsts settn up and mantann a webste,pvdn custme suppt utsde nmal cehus and the sks unauthsed access andthet custme data.

Assessent

Ths unt wll be assessed by an extenal wtten assessment 60 maks and 1 hu n lenth.


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3.9 Unt 9 Usn iCT n Busness

Ths unt ntduces canddates t a ane stwae applcatns used t suppt each unctn abusness. it helps canddates t undestand hw a busness can use stwae t captue, ste, eteve andanalyse data s as t meet ts equements.


1.1 Selectn and Use Apppate Stwae Busness Pupses

types data

uses data

pesentatn data.

Canddates shuld be able t select and useapppate stwae busness unctns tcaptue and ste data, takn nt accuntthe need eteval, ease analyss anddssemnatn n apppate mats.

Canddates shuld be awae that data can cme na numbe ms, e text (qualtatve), numecaland aphcal (quanttatve) and m a vaety ntenal and extenal suces.

When selectn stwae t pcess data,canddates need t undestand hw the datawll be used and the capabltes deentstwae, e speadsheets and databases can beused t captue data and pem calculatns,and wd-pcessn can be used t tabulatenmatn and mpt aphcs.

Canddates shuld be able t desn apppatemats pesentn data deent pupsesand a vaety busness unctns, ewd-pcessed dcuments an event, aspeadsheet t ecd payments and expenses,a database t ecd maket eseach nmatnand desk tp publshn and aphcs stwae tdesn a jb advetsement.

Canddates shuld be able t mpt bjects anddata m ne stwae applcatn t anthe, enset a chat nt a wd pcessed dcument,expt a database le nt a speadsheet andceate a mal meed lette.


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1.2 Usn Apppate Stwae: Wd Pcessn

ceate a dcument busness pupsesuse a ane nts and pae layuts

use a ane aphcs

cmbne text and aphcs.

Canddates shuld be able t cmpse andnput nmatn accuately (e cect spelln,punctuatn and amma) nt a wd dcumentusn a cnventnal layut dcuments suchas aendas, mnutes, lettes, advetsements andfyes.

Canddates shuld be able t use a ane mats (nt szes, clu, style and type)and paaaph mats (lne spacn, cectndentatn (wth bullet pnts) and alnment).

Canddates shuld be able t pduce a ane pae layuts, ncludn: the use clumns,tables, text bxes, heades and tes.

Canddates shuld be able t pduce a ane aphcs, ncludn: call uts, wd at, pctues,dawns, daams and bdes ( text, paesand bjects).

Canddates shuld be able t cmbne text andaphcs n a vaety ways, e by velayn textn a aphc.

1.3 Usn Apppate Stwae: Speadsheets

ceate a speadsheet a busness pupse

manpulate data

use snle and multple (lnked) sheets tceate tables

key n labels, values, mulae and unctns

ceate and apply valdatn ules

use cndtnal mattn

ceate chats.

Canddates shuld be able t nput data accuatelyusn apppate headns, ttles, heades andtes.

Canddates shuld be able t mat ws, cellsand clumn wdths.

Canddates shuld be able t use mulae andunctns t cay ut a ane calculatns, esum, aveae, max, mn and .

Canddates shuld be able t chse anapppate pae mat and pnt wth d lnes.

Canddates shuld be able t select a data seest ceate chats, usn a vaety chat matsand be able t nset ttles, leends and the text.

1.4 Usn Apppate Stwae: Databases

desn and ceate apppate data captue

msdesn and ceate database tables

st ecds usn snle multple ctea

seach ecds usn snle multple ctea

lte ecds data and ceate epts.

Canddates shuld be awae the need datacaptue ms t be desned n a lcal manneand, whee apppate, ceate nput masks.

Canddates shuld be able t encde data tmake data enty me ecent.

When desnn and ceatn database tables,canddates shuld be able t denty the data typeand nset, edt and delete elds.

When ceatn epts t meet specc matsand equements, canddates shuld be able tdsplay eld headns and ttles. They shuld beable t chse an apppate ttle a ept.

1.5 Usn Apppate Stwae: gaphcs

ceate aphcsedt aphcs

cmbne text and aphcs.

Canddates shuld be able t ceate smple

eehand and emetc shapes, use shadn,pattens and a ane lne styles.

When edtn aphcs, canddates shuld be ablet e-sze and mve aphcs.


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1.6 Usn Apppate Stwae: PesentatnStwae

ceate slde(s) a busness pesentatn

ceate tanstns and anmatns

mdy pesentatns

ceate pesente ntes

ceate handuts.

Canddates shuld be able t ceate a new slde sldes, usn ethe a blank slde a template,t be used a sht pesentatn. Canddatesshuld use a cnsstent style the pesentatnt efect the audence and pupse.

Canddates shuld be able t nset and mattext, usn text bxes, ncludn the use bulletpnts.

Canddates shuld be able t mat the layut a slde usn text bxes and aphc bjects,(e chats, pctues, clp at and shapes), matclus and lnes, (e bdes and bjects).

Canddates shuld be able t esze, cp, aln

and mve bjects, chane backund clu sldes and add/nset sldes ncludn ne mem a sepaate pesentatn.

Canddates shuld be able t use tanstns andanmatn eects, pnt speced numbes sldespe pae and ceate and pnt pesentes ntesand handuts.

1.7 Usn Apppate Stwae: Web Authn

ceate a busness web pae

anmate text

ceate hypelnks.

Canddates shuld be able t ceate a web paeensun thee s a cnsstent pae mat.

Canddates shuld be able t cmpse and nputnmatn accuately (ncludn cect spelln,punctuatn and amma), use a ane mats

(nt szes, clu, style and type) and paaaphmats (lne spacn, cect ndentatn (wthbullet pnts) and alnment).

Canddates shuld be able t anmate text, chanebackund clu, use bdes and lnes, nsetmaes and use ames.

Canddates shuld be able t ceate hypelnks tenable uses t mve aund and between paes.

Assessent

Ths unt wll be assessed by a cmpute based examnatn 60 maks and 1 hu 30 mnutes n lenth.


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3.10 Unt 10 investatn iCT n Busness

Ths unt s a cntlled assessment and assesses the subject cntent n Unt 9 Usn iCT n Busness. Thewk must be each canddates wn ndvdual espnse, pduced unde cntlled cndtns.

Task Settng

All cntlled assessment tasks wll be set by AQA. Tasks wll be replaced each year and wll nly be avalable ne assessment pptunty.

AQA wll pvde centes wth pe-eleased mateal. Ths wll eque canddates t undetake an nvestatnnt the use iCT n busness and a pactcal execse.

Task Takng

Pepaatn

Bee canddates cay ut the nvestatn, centes shuld pepae them by cven the elevant sectn(s) the speccatn. Dun ths phase, centes shuld ensue that canddates ae amla wth the sklls whchwll be assessed.

reseach and Plannn

it s suested that between ve t eht hus shuld be allcated canddates t undetake eseach.Dun the eseach and plannn phase, teaches may ve eedback t ndvdual canddates t suppt themn the leann but ths assstance must be ecded.


na Presentatn

Canddates shuld spend between thee t u hus n wtn up the ndns and pducn the necessaydcument(s) mateal. (Addtnal tme can be ven canddates wth specal assessment equements).When cmpletn the wk, canddates must wk ndependently unde teache supevsn.

Ths tme may be dvded nt me than ne sessn, pvded that the teache cllects all mateals at the end each sessn, keeps them unde secue cndtns and etuns them t canddates at the bennn thenext sessn.

Centes ae not allwed t ve eedback t canddates dun ths tme.

Task markng

Centes must mak all cntlled assessments usn the makn ctea shwn n the next tw paes.



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LevelAO1

(12 marks)

AO2

(14 marks)

4

1210 marks




1411 marks





1

The canddate

apppate cnan analyssnmatn

an evaluateasned jsncanc

ideas ae well sn a clea and apunctuatn anaccuately. Speequently and e

3

9 7 marks



10 7 marks




The canddate dcnclusns ba

a patal annmatn

a judeme the sn

ideas ae anm. Spelln, ae used wth eapppate useevdent.


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2

6 4 marks



6 4 marks




The canddacnclusns

a evewn de

nvesta

a basc jlmted ethe nve

An attempt tdeas n an apunctuatn sme accuaSpecalst te

1

3 1 marks




3 1 marks





The candda

based n:

cllecte

unsupp

ideas ae peadequate t spelln, pae nt ully equent eae used.

0

0 marks


0 marks


The canddacnclusns evdence.


54/85

3

52


3.11 Unt 11 Pesnal Ecnmcs

Ths unt ams t equp canddates wth the basc tls the ecnmst t help them undestand the placen and cntbutn t the lcal, natnal and lbal ecnmy as cnsumes, wkes and ctzens. They wll beencuaed t nvestate a ane cntempay ssues, analysn the evdence m deent pespectvess as t make easned judements and nmed decsns.

1. mney

in ths sectn, canddates use the pesnal lecycle as a amewk t cnsde the needs and wants,hw these ae lkely t chane ve tme and hw they can manae the pesnal nances meeectvely. Canddates wll be ntduced t basc ecnmc cncepts t help them make nmedjudements, by wehn up csts and benets. Canddates ae encuaed t exple the mal andethcal dlemmas that ase when makn decsns t d wth spendn, savn, nvestn bwnmney.


1.1 Undestandn the Pesnal Lecycle

staes wthn the lecycle

needs and wants.

Canddates shuld undestand the dea apesnal lecycle and the deent staes wthnthe cycle. Canddates shuld appecate hw ateach stae, ndvduals wll expeence chanes nthe ncme, expendtue, savns and debt.

Canddates shuld be awae the deencebetween needs and wants and hw these chaneve the pesnal lecycle.

1.2 Makn Decsns

chces and pptunty cst

csts and benets.

Canddates shuld undestand that as ncme s ascace esuce and wants ae unlmted, chcesneed t be made.

Canddates shuld undestand the mptance wehn up csts and benets and cnsdenpptunty csts when makn decsns.

1.3 Chsn t Spend

demand and the pesnal lecycle

makets and pces

eects cmpettn.

Canddates shuld undestand the meann demand and the acts that aect

aqa gcse specification 2010 business and business related subjects

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