Together we work… Together we work… to keep people at home & to keep people at home &

healthier longer!healthier longer!

Welcome!Welcome!

Thank you for taking time out of your busy schedule to learn about how Arcadia Home Care and Staffing can assist you with quality home care services for your clients!

Location Types

Affiliate

Corporate/Central Support Offices

Pharmacy

Catalog

Muskegon

Kalamazoo

Ann Arbor

Metrostaff

Birmingham

Lansing

Jacksonville

Phoenix

Tucson

Redding

Chico

San FranciscoStockton

Marin

Modesto

East Bay

Redwood City

Santa Rosa

Trumbull

Memphis

Paris (Bestaff)

Danvers

Worcester

Dedham Weymouth Plymouth

Scarborough

Brunswick

Auburn

Bangor

Marquette

Asheville

Thomasville

Lincoln

Cincinnati

Dayton

ClevelandAkron

Monroeville

Philadelphia

Evansville (AHC & ASR)

Virginia Beach

Indianapolis DailyMed

Sumner

Winston-Salem

WA

CA CO

AZ

NE

ILIN

OH

KY

TN

MA

AL GA

PA

VA

MD

MI CT

ME

FL

NY

Jacksonville

Ocala Daytona Beach

San Jose

Jackson

Brighton

Burr Ridge (Catalog)

Coldwater

Battle Creek

St. Joseph

Bradenton

Tampa

Mebane Raleigh

Divisions(Company owned Product & Services)

Home Care

NM

TX

NC

SC

Southfield

NV

St. Petersburg

MN

DailyMed Minneapolis

National PlatformNational Platform

Grand Rapids

Phoenix North

Tucson East

Greensboro Asheboro

Nashville

Affiliates -

Pharmacy -

Services

Corporate Office

Company ProfileCompany Profile

A leading national provider of health care services.Operates several home care, staffing and pharmacy locations across the United States.Provider of proprietary Medication Management System, DailyMed™.Provides care to several thousands of patients on a daily basis.Employ approximately 13,000 workers annually.Publicly traded (Symbol KAD).

Arcadia’s Services Arcadia’s Services

Home Care Services

Arcadia BenefitsArcadia Benefits

Lower cost alternative to institutional care

Greater independence of Americans with disabilities

Patient preference for home setting

Stable care environment

Ongoing care team communication

Training programs designed to address disease specific conditions and complexities

Customized plan of care designed to meet the specific needs of the individual Above industry standard in customer service, quality assurance and hiring practices

Home Care Services

Inquiry CallAnswer Your Initial QuestionsSchedule A Visit To Meet With Client And Family

Initial Client VisitEvaluate Needs And Desired ServicesPaperwork- consent, rights, payment agreement

PlanningDesign A Customized Service PlanSelect The Most Suitable Caregiver

Service BeginsContact Client And Family Within 24 HoursModify Plan As Needed

Follow Up VisitsWithin First Two WeeksAs Needed But Minimally Every 60 Days

Overview of Care ProcessOverview of Care Process

Screening and hiringMinimum two satisfactory references as a caregiverMinimum one year experience as a caregiver Clear criminal background checkSuccessful personal interview80% or better score on qualifying examSatisfactory completion of employee orientation

Assigning – (in conjunction with all EEO guidelines regarding placement)Client needs matched with Caregiver skills Schedule and LocationOptional on site orientation

SupervisionReview of documentationPhone contact with caregiver and client within 24 hoursOn site with caregiver present within first 2 weeksAs needed, at least every 60 days with caregiver present

EvaluationClient satisfaction with Reliabil ity and Consistency most important

Caregiver ManagementCaregiver Management

VisionVision““ Keeping People At Home Keeping People At Home

and Healthier Longer .”and Healthier Longer .”

Arcadia’s Arcadia’s MissionMission

To provide compassionate, quality, community-based home care designed to keep people at home and healthier longer.

To provide health care staffing services and products to a wide range of facilities when care outside the home is needed.

Arcadia’s success in achieving its mission is dependent upon the combined efforts and participation of its key stakeholders, including our Clients. Caregivers, Affiliates, Associates, Shareholders, and the Communities in which we serve and live.

Arcadia’s Core Arcadia’s Core ValuesValues

AA – Always Customer Focused: We treat everyone as a customer. Delighting internal and external customers is an expectation of all Associates and Affiliates of the company.

RR – Respectful and Honorable: We treat everyone with respect and do business in an honorable manner, at the same time encouraging open discussion, challenging the status quo, and constructive conflict resolution.

CC – Compassionate and Compliant: We provide compassionate care that is compliant with both the letter and the spirit of the rules and regulations that govern our businesses.

AA – Action oriented and Urgent: We have a clear sense of urgency and we inspire everyone who touches our business with our focus and energy. Complacency has no place here.

DD – Dedicated to our Team: We know our single best asset is our diverse people, and we will invest in their development, reward strong performance and make Arcadia a great place to come to work. TEAMWORK MATTERS.

II – Innovative: We are creative and strive to provide unique services and products that will distinguish us from our competitors, as well as innovative approaches to processes, efficiency, continuous improvement.

AA – Accountable and Committed: We consistently meet commitments to our customers, our shareholders and each other, and are accountable to do what we say we will do, when we say we will do it.

Arcadia ServicesArcadia Services

Questions and Comments

Current Client Challenges

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