are we being scammed
DESCRIPTION
Thank you for your interest in this e-magazine. This is the official compilation of our first blog, arewebeingscammed.tumblr.com. We are homeowners who are trying to sell our house in the Los Angeles, CA area. We created our blog to document our experiences. These conclusions are based on personal experiences, and we suggest and hope that someone among our readers will research this subject further, or perhaps have the resources to professionally investigate into this matter that could be happening to other homeowners/homebuyers. Our journey isn't over! Please note that we will be continuing our postings on tumblr.com and on our new blog arewebeingscammed.wordpress.com. Please visit each blog regularly for the latest posts. Thank you, have a nice day.TRANSCRIPT
2/3/2014
Originally Published on tumblr.com arewebeingscammed.tumblr.com/
BLOG
COMPILATION ARE WE BEING SCAMMED?
Life, Liberty
and the
Pursuit of Happiness
The Journey
As We Try To Sell Our House
The Quest for Pre-retirement
2
Hello there,
Thank you for your interest in this e-magazine. This is the official compilation of
our first blog, arewebeingscammed.tumblr.com.
These conclusions are based on personal experiences, and we suggest and
hope that someone among our readers will research this subject further, or
perhaps have the resources to professionally investigate into this matter that
could be happening to other homeowners/homebuyers.
Please note that we will be continuing our postings on tumblr.com and on our
new blog arewebeingscammed.wordpress.com. Please visit each blog regularly
for the latest posts.
Thank you, have a nice day.
3
About
We are homeowners who are trying to sell our house in the Los Angeles, CA
area.
We have created this blog to document our past (the last three and a half
months), present, and future (until we sell our house) experiences.
We will blog about our experiences with some real estate professionals, some
investors, contracts, our watching of the local housing market, and with
everything that this rollercoaster ride of trying to sell our home has brought upon
us.
Our blog is based on what we’ve come to comprehend about some real
estate professionals, some investors, and some who are involved in our local
housing market.
These conclusions are based on personal experiences, and we suggest and
hope that someone among our readers will research this subject further, or
perhaps have the resources to professionally investigate into this matter that
could be happening to other homeowners/homebuyers.
Please note that while we are not implying that all real estate professionals
and/or investors are involved, all readers are advised to read and/or (if needed)
to seek professional assistance to read and understand contracts, terms and
conditions, privacy policies, and any other forms of agreements before
agreeing to do or conducting business with any party.
4
Why We Created This Blog
We have created this blog in hopes to help other homeowners who may not
realize that there could be a scheme out there to swindling their homes away
from them.
We have also started this blog for family and friends up north because we’ve
been posting on facebook, sending out e-mails, and talking on the telephone,
but there seems to always be more questions about where we stand and why
we probably won’t be returning to the north as soon as we would have liked.
Although the family and friends here in Los Angeles are happy that we haven’t
left yet, they are equally eager to see all the details in writing (in one place)
about where we stand in selling our home.
5
In Short
Some investors seem to be snagging up two categories of houses:
1> Distressed homes that can be purchased inexpensively, and that can
usually be flipped cheaply and as quickly as possible.
2> Any homes that are not in disrepair, that can be purchased inexpensively
and need little more than cosmetic work.
These two categories have three sub- categories that seem to be targeted by
some investors:
1> » Distressed homeowners, homeowners who are in a rush to sell before
they must list as a short sale or fall into foreclosure.
2> » Short Sales
3> » Bank owned properties.
But while the above is often well known facts, we have noticed what may be
another target of some scheming investors, who issue contracts that are
dubious, cunning, and binding.
Some homeowners who are selling their homes simply because they want
to relocate and/or are selling for a reason that allows them to list their
house under standard sale.
These homeowners are not usually in an immediate rush to sell, but while some
investors want these properties simply because they are in the desired price
range, homeowners could also be targeted for what may be a scheme by
some investors who may be swindling some homeowners out of their homes.
——
Some realtors seem to have found a way to ensure twice or possibly even
three times the commission.
A realtor who sells a house to an investor may be given a second commission
when the investor re-list the house.
6
And another if that investor returns looking for a new investment…etc. etc.
Of course there is nothing wrong with this, as long as it is certain that no
homeowner is being disrespected, belittled, and intimidated.
——
We will be blogging about why we have come to these conclusions, why we
think there may be a new scam going around that homeowners need to be
aware of, and why we believe there needs to be changes in the real estate
market.
Please Note: While this blog was written mainly off of memory, we did keep a
diary and have kept records of accurate dates and times.
7
The Merchandise
Before we begin blogging about our experiences, we want to state; we
sometimes wonder if any of these real estate agents realize that without the
homeowner they have no merchandise.
As homeowners who are in the process of trying to sell our house, we have
often felt that some of the realtors that we have dealt with were attempting to
belittle us, but all they did was disrespect us under our own roof…the
merchandise.
We believe that some agents need to educate themselves in customer
service and business ethnics.
Some realtors come in acting as if they’re the boss, and bark orders like the
homeowners are their servants and are going to do every one of their
commands.
Some agents need to realize they are the middle person between sellers and
buyers.
The process of buying and selling real estate is a business transaction and all
parties involved need and should remain refined and professional.
Welcome to our blog, we shall try to keep our posts polite…try LOL
8
Loyalty Is A One Sided Coin
(Under Contract Part One)
In 1996 our family decided to buy a house in the area of Los Angeles, CA, and
made the decision to first become pre-approved.
The banker who met with us asked if we had a realtor, and suggested a friend
of hers when we told her we hadn’t yet chosen one to work with.
When we contacted this realtor, we asked for a list of houses for sale in our
desired area (in 1996, we were not yet internet literate LOL). We figured this
would make it easier for our realtor and for us, to call only when we wanted to
see a house from the list that interested us from the outside when we drove by
(in 1996 we used paper maps, which were not interactive and did not feature
street view LOL).
That was how we came to discover our current home; by an address printed
on an actual paper sheet, and by falling in love with it when driving along the
tree-lined street and seeing the house through the windows of our van. It
needed a bit more than a little TLC, but it was love at first sight.
It seems like ages ago.
Sixteen and a half years later, we decided it was time to move.
Don’t ask why…
No, I mean it…don’t ask because we’re not even sure LOL.
What happened? You insist on asking.
Call it menopause…LOL…
…And the need to move closer to family, to where mom was born up in
northern California.
Among these and other reasons, we decided to list our house under standard
sale, a house we had purchased as our retirement home, a place to grow old
in, to hand down to the next generation.
9
Than we made a little mistake, we stumbled over a little thing called loyalty.
Little hadn’t we realize that loyalty is often one sided.
We and the realtor who had sold us our house never had become friends, we
had just remained acquaintances. She sent us a Christmas card the C’mas after
purchasing our house, and from there on, we continued to exchange cards via
USPS for each Christmas during the sixteen years.
When we decided to sell our house, we e-mailed this realtor asking if she
wanted to take us on as clients. We had a few conditions and stated that if she
didn’t want to help us sell our home that we would try it on our own.
Perhaps we should have taken it as a sign when after a week we were still
waiting for a reply from her.
And perhaps we should have wondered how well this realtor had merged into
the digital era when we couldn’t find much about she nor her real estate listings
online.
We e-mailed this realtor again and stated that while we hoped that she was
well, we would assume and acknowledge that since she had not responded
she must have decided not to take us on as clients.
The next day we received an e-mail and a voicemail from the realtor stating
that she hadn’t received our first e-mail and that she would like to help us sell
our house if we hadn’t already contacted another realtor.
We would like to say that we hadn’t believed her, that we somehow had a
sixth sense that she was perhaps going to play some kind of a game with us,
that we ignored the e-mail and voicemail.
Naïve must have been stamped on our foreheads (you know, the original
account profile page LOL).
After all, sometimes e-mails become lost while they’re traveling to their
destinations.
How long did it take us before we started suspecting that she may have been
playing some type of game?
Oh, oh. To be continued…but you knew that this brake had to come along
sooner or a later…right? ;-D :-))
10
The Contract
(Under Contract Part Two)
On June 03, 2013 when we met with the realtor who had sold us our house
sixteen and a half years back, we allowed her to choose her own commission
rate and the listing price that she believed best suited the value of our house.
When she chose a price that was a few thousand above what we had
originally considered, we simply nodded and told her it was up to her.
We and this realtor went through the process, and we read all the paperwork
that we had to sign and approve.
We and the realtor had no huge disagreements; other than:
» We wanted a thirty day closing, but this realtor refused anything less than a
45 day. So we settled for the 45 days.
» The last issue we and the realtor disagreed about was how to list our
attached storage room. We had purchased the house with it listed as a family
room, but we had always used it as a storage room. In the end we gave up and
allowed her to list it as a bonus room.
We were a bit taken aback that she didn’t know how to list certain features in
our house. We assumed a realtor with over sixteen years experience would have
more knowledge when it came to naming and describing household features.
In the end, we signed a three month contract with this agent and her real estate
office.
We had wanted only one photograph for our listing. The realtor said that she
was going to take a few extra for her records. She ended up posting four
photographs and asked for some more because she said her photographs did
not turn out right. Since she had posted more than just the one we had asked
for, we sent her some more and figured having more photographs was for the
better.
I should note that this realtor has an incredibly nice personality, and even
now, we continue to believe that she would probably make a nice friend (not
that we would ever want her as our friend). But as a realtor…let us just say that-
11
Commission?????
We should state that while we are now trying to sell our home under FSBO (For
sale by owner), we are not implying that we are unwilling to pay an agents
commission.
It should not be attempted to make a homeowner feel that they have
somehow broken a golden rule and disrespected real estate professionals by
making the decision to try and sell a house under FSBO.
In our case, the simple fact that we began trying to sell our house with a
realtor should state that paying an agreed upon percentage of the sale to a
realtor would not be an issue for us.
It was the experience with our former realtor and with some of the other
realtors we had dealt with during the time period of a three month contract that
made us decide to re-list our house on our own.
However, while we did not want to bind ourselves to another contract with a
realtor, it does not mean that we are trying to sidestep paying a commission, as
long as the commission is paid only if and when escrow closes, at the sold price
and not at the listing price.
12
13
The Game
We took our house off the market this past Sunday evening (Oct. 13th, 2013),
so that we could enjoy the holidays without having to deal with these realtors
and investors??
We asked for all solicitations and inquiries to pause until we place our house
back on the market in January 2014, but it has yet to cease.
We hope that by the time we place our house back onto the market, the
brick wall we seem to be facing will be down. All we want is to show our house
to every possible buyer, and not just to the potential buyers who would best
benefit a realtor.
We have come to believe that some realtors and some investors have found
a way to dominate the market in a way that better profits themselves.
And of course there are some out there who may be using this current market
flow to scheme and swindle.
We feel like we are stuck in the middle of an uncanny and deceiving game.
We feel that there is a need for new laws, rules, and strict guidelines.
Something surely needs to be done to make sure the business of buying and
selling homes is as fair as it possibly could be for all parties involved;
homeowners, homebuyers, realtors, and investors (not just the realtors and
investors).
Some of the realtors and investors that we had to deal with expected for a
homeowner to accept a lowball offer so that the investor can sell at profit, a
profit that homeowners earned through the years of owning their house (the
upkeep, the insurance, the taxes, the interest…etc).
14
Broker Open House
(Under Contract Part Three)
At first, we hadn’t wanted a public open house, but the realtor asked for a
broker only open house, which she said were usually held the first Friday after
listing a home for sale. She said that brokers usually brought clients along with
them, and we said that it would be fine.
We prepared for the broker open house, which was scheduled on the 07 of
June. To the realtors in our area, we sent out about fifty invitations via USPS and
about a dozen e-mails. We made walkthrough flyers. We purchased water,
soda, ice, snacks, napkins, spoons, and snack plates. We had none-alcoholic
red wine to offer. We even purchased balloons, flowers, and some decorations
for the inside of our house.
We had never been part of a broker open house (although, many years ago
we had sold two other houses)and didn’t know what to expect or what was
expected of us. The day of the open house we were going to stay in our RV to
stay out of the way.
The realtor came just in time for when the open house was scheduled to
begin. She brought three signs (to place one on the main street and a couple
along the front of our house). She also brought flyers with the details of our
house, which had text that was incredibly small and hard to read.
We figured we would visit with the realtor until the first broker/realtor came.
We went through most of the open house without a single visit.
The realtor finally made a phone call and spoke to someone in an language
that was unfamiliar to us.
Just before the end of this open house, a group of four realtors came
knocking. We snuck out the side door and began walking toward our RV. Before
we even reached the RV’s door the agent called us and told us that the brokers
had left. I don’t even think that they had time to walk around the house; we
know that they didn’t come out to view the garden area since we were in the
yard.
We made a u-turn and walked back. The broker open house was over and
the realtor had taken her things back to her car.
15
The brokers/realtors that had come left their business cards and we realized
that they were all from the same real estate company as our realtor.
It seemed like, huh, no other realtor had come along??
We assumed that maybe our realtor was possibly unpopular, or perhaps there
was some kind of rivalry between real estate companies. Or more likely, that she
had done no advertising.
Although we had sent out our own advertising via USPS and email.
This was when we began to suspect that this may be some type of game that
she was playing with us, and where I realized that loyalty was going to be a one
sided coin.
When the realtor returned from her car, we told her that we decided that we
wanted to host a public open house.
She said it would be fine, and gave us a date for June 23rd, which she would
later change to June 22nd.
16
Public Open House
(Under Contract Part Four)
The public open House was June 22, 2013.
The Wednesday before the open house, when we didn’t see it listed
anywhere on real estate websites, we sent the realtor a message and asked if
she had posted about it.
The realtor said she had and would look into it.
The day after we communicated with the realtor, our open house was listed
on a handful of real estate websites. The day before the open house, it was
listed on every site that we checked.
We had our walkthrough flyers placed out. We purchased more water, ice,
and snacks. We purchased more flowers for inside the house, and balloons to tie
to our fence, front porch, and yards.
The realtor came just in time for when the open house was scheduled to
open. She brought along new flyers with the same small font, and her three signs
to place one on the main street and a couple along the front of our house.
This time we invited some friends. From our point of view the open house went
excellent. While there was no offers made, we felt that there was a good
showing.
Before the realtor left, we told her that we wanted to hold another public
open house
The realtor said alright, but that she wouldn’t be available for two weeks and
would call us to set a date.
The realtor text about this open house six weeks later, August 03rd 2013. She
told us she wanted to hold a broker only open house on August 9th 2013. We
replied stating that it would be fine but that we wanted to make it both a broker
and a public open house.
She replied saying that that would be ok.
17
Public Open House
(Under Contract Part Four)
The public open House was June 22, 2013.
The Wednesday before the open house, when we didn’t see it listed
anywhere on real estate websites, we sent the realtor a message and asked if
she had posted about it.
The realtor said she had and would look into it.
The day after we communicated with the realtor, our open house was listed
on a handful of real estate websites. The day before the open house, it was
listed on every site that we checked.
We had our walkthrough flyers placed out. We purchased more water, ice,
and snacks. We purchased more flowers for inside the house, and balloons to tie
to our fence, front porch, and yards.
The realtor came just in time for when the open house was scheduled to
open. She brought along new flyers with the same small font, and her three signs
to place one on the main street and a couple along the front of our house.
This time we invited some friends. From our point of view the open house went
excellent. While there was no offers made, we felt that there was a good
showing.
Before the realtor left, we told her that we wanted to hold another public
open house.
The realtor said alright, but that she wouldn’t be available for two weeks and
would call us to set a date.
The realtor text about this open house six weeks later, August 03rd 2013. She
told us she wanted to hold a broker only open house on August 9th 2013. We
replied stating that it would be fine but that we wanted to make it both a broker
and a public open house.
She replied saying that that would be ok.
18
Notes on the Prospective Buyers
(Part One)
Nearly every person who came to tour our house during these past five
months were nice and respectful. We received direct feedback that our house
was clean, unique, that our kitchen was cute, and that our yard was large.
It was great to hear, although no one ever returned for a second look.
During the three month contract with our realtor, we felt that the most of the
prospective buyers who came seemed peculiar in one way; they seemed that
they were touring a museum instead of a house, a house that they may or may
not consider purchasing.
Perhaps we are mistaken to assume that someone searching for a house to
buy would conduct himself and/or herself differently. Possibly, lightly experiment
with doors, windows, faucets, and look inside closets, in cabinets, under sinks
and that sort, to be sure things were in working order and check out the amount
of storage space. We were expecting questions about the roof, plumbing, and
maybe questions about if anything was included with the house.
We thought that maybe we were making people feel uncomfortable by
sitting in the dining room while they toured, so we sometime sat on our front
porch.
But except for a few exceptions, most toured and left without so much as
turning on a faucet.
Like I stated, perhaps we are mistaken to assume that someone searching for
a house to buy would conduct themselves differently. Perhaps when a
prospective buyer immediately knows that a house is not for them, they choose
to be respectful and continue with the tour instead of turning around and
leaving.
Perhaps.
The one “public” open house we had while under contract with the realtor
brought on a different feeling from the people who came to tour. They seemed
to take their time and seemed to ask the realtor questions.
19
Once we listed under for sale by owner we were often asked the questions we
had expected to be asked. Closets were opened and second sweeps of the
house were taken.
But it also was during our first open house that we held under for sale by
owner, when we encountered someone whom we felt was a scammer.
20
Buying Low
We have been advised by realtors not to wait on re-listing our house for sale
until 2014 because we could possible loose thousands of dollars.
We are homeowners trying to sell our house at the best sales price we can
attain. We want fair market value and yet we are flexible, but not so pliable that
we are blind to insults or easily persuaded by scammers.
When we were ready to list our house under for sale by owner, we listed
$40,000.00 under Zillow’s estimated value.
The way we see it, the market fluctuates in more than just one area. We sell
high, we have to buy high (the location we wish to re-buy is in a comparative
market to our current location).
On the same note, if we must sell low, the chances are that we will be able to
buy low (which we would prefer).
When all is said and done, we want to know that (when escrow closes) we’ll
be walking away with the fair amount that reflects our area’s current market.
That said, we understand that buyers (and investors) are looking to purchase
at the best possible price. As we’ve stated above, while we want fair market
value, we are willing to be flexible…yet not so pliable that we are blind to insults
or easily persuaded by scammers.
21
Be Considerate
FYI Realtors,
As we politely stated on our house’s website, we asked for you to not
continue to solicit or inquiry until our house goes back on the market. We asked
for you to please stop all house visits, calls, e-mails, and letters sent via USPS.
For those of you who are still calling us about our house, please note that our
phone number has been changed, our new number will be made available
upon re-listing our house for sale after Jan. 2014.
Please do not trash our doorway for those of you who are still leaving ads and
written inquiries, or at least place them in a more appropriate location.
We should also state that some realtors places advertisements just outside our
doorway, in placements which could be dangerous if we do not take notice of
the ads when we step out of our house and could slip. Please be more
considerate, not only with our house but with any house where you leave your
advertisement and personal notes.
Please note that our house is NOT for rent, and it is NOT a rent to own home. It
will be back on the market, for sale, after Jan. 2014 as soon as we are up to
putting our house back on the market.
We are taking this break to enjoy the Holidays.
Hope you all have the best holidays ever.
Thank You.
22
A portion of the contract referred to in our post,
Notes On Prospective Buyers (Part Two).
23
Notes On Prospective Buyers
(Part Two)
We had originally chosen to list our house for sale with the help of a realtor
because we were wary about having to deal with scammers.
Sure enough, we believe we met a con artist couple.
It was during the weekend of Sept. 21st and 22nd 2013 that we held our first
open house under, for sale by owner (FSBO). After the expiration of a three-
month contract with the realtor, we were excited about being free to try to sell
our house on our own.
On Sept. 21st, a woman who we’ll call Mrs. Hummmm, came to tour our home
during the first day of our open house.
Mrs. Hummmm said she had two boys and that she loved to cook. She loved
the kitchen and kept talking about how nice it was throughout the rest of the
tour. Before she left, she asked if we were firm in our price, we told Mrs.
Hummmm that we were flexible.
That evening, we received a call from (who we believe to have been Mrs.
Hummmm). She said, “We are throwing some numbers around and we’re
wondering if you’ll be home tomorrow (Sept. 22nd).” We told her that we were
holding another open house and to stop by any time between 11:00 am to 4:00
pm. If she needed to come earlier or later to just call. Mrs. Hummmm said that
she would call before she came.
After our open house on Sept. 22nd, one of us was on the way out to pick up
the newspaper when a man drove up. The man said that he was Mrs. Hummmm
husband (so we’ll call him Mr. Hummmm), and handed over a folder with
papers.
There was no contact number on any of the pages so we had to ask Mr.
Scammer for a phone number, which we wrote on the inside of the folder that
had come with the offer.
24
Mr. and Mrs. Hummmm had presented themselves as husband and wife with
children, and had made comments that suggested that the house would be
purchased as a personal residence. It wasn’t until we read the contract that we
realized that this “family” was a “group.” We’ll call them the Hummmm Group
Inc.
We did not expect an offer from a group. While there’s nothing wrong with
this group presenting themselves as a family, we couldn’t help but wonder why
they would present themselves on a false personal level instead of a professional
one.
We felt that it would have been respectful to be upfront and introduce
themselves as members of the “group,” and perhaps present an offer
themselves or return with a realtor to present their offer.
It felt like they assumed we would let our guard down, that we would trust
them more as a “family” than a “group.”
We had told Mrs. Hummmm that we were flexible with the price, but we were
somewhat taken aback that Hummmm Group Inc. had asked for eighty-
thousand off our asking price. We were already forty-thousand under Zillow.com
estimate, and to take another eighty thousand off ?????
We were considering whether to counter offer or to simply decline when we
read the contract.
Mrs. Hummmm was the President and Treasury of Hummmm Group Inc, and
the “husband,” Mr. Hummmm (who we discovered had a different last name
than his supposed wife, which I guess really doesn’t matter these days) was the
vice President and Secretary. A loan company in a nearby town had funded
them for $1,500,000, and their place of business was located in the same town
of our house.
Hummmm Group Inc. offered an all cash offer with ten-thousand down.
But here’s what troubled us:
They wanted 21 days for an inspection period, that within this time (before
escrow closes and while we are still living in our home) they have the right to
show our house and sell it, and that they have the right to make changes to our
home. They wanted the homeowner to pay all closing cost and they wanted
the remaining funds in our impound.
25
These terms were listed within the body of text of the contract. The terms and
conditions section were left blank (I have scanned this portion of the contract
and have attached it to this post).
Our immediate concern was for neighbors who are selling their homes
because they have to, and who may be approached by these people. Senior
citizens and/or trustful home sellers may not read before signing.
We shared this story, and we hope whoever reads this post will keep it in mind
if and when they decide to list their properties for sale. And/or be sure to warn
family, friends, and neighbors.
Read every line of a contract when you sell, along with the terms of sites you
post your home on. Beware of fraudulent flippers and investors. Don’t allow
anybody to intimidate or rush you into a deal. Remember that, no matter what it
concerns, contracts are easy to bind yourself to but hard to break away from.
We guess that we should be thankful that we don’t have to sell, took the time,
and did not rush selling.
26
Shocking Encounters With Realtors
(Part One)
Before I begin with the “Shocking Encounters,” I should post a note that not
every realtor we met was horrid. A handful were nice and polite. A handful.
For those who were polite, we thank you.
27
Shocking Encounters With Realtors
(Part Two)
Let us write it this way, there seems to be a universal attitude among some of
the realtors whom we had to deal with.
Some realtors arrived with a stance of authority (not in a good way), ready to
bombard with multiple attempts of belittlement, intimidation, and snobbery.
We are selling because we want to, because we made the decision to move
closer to family. However, we kept wondering what it must feel like for all those
who do not have time to deal with the issue of a discourteous realtor,
homeowners who are in trouble and who have to sell quickly. A distressed
homeowner already has enough on their mind without the added attitude of a
daunting realtor.
The manner in which some of these realtors presented themselves implied that
they could not be professional because they were uneducated or
undereducated.
In attempting to belittle a homeowner, they are only degrading themselves.
Part of a realtor’s job is similar to someone who works at an advertising agency.
An advertising agency makes bids to represent a product/service; the agency
works to create a presentation that would appeal to the client. If they are hired,
it becomes the advertising agency’s job to make sure the client’s advertising
needs and expectations are met.
In the advertisement world, the client remains the person in charge.
In the housing market (world), many realtors present a presentation package
that seems made for universal circumstances, once hired, some realtors than try
to takeover and credit themselves as the person in charge.
Some Tried…
We will not be posting about every one of the realtors who shocked and
upset us. We’ll be posting a handful of encounters, shocking encounters.
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Shocking Encounters With Realtors
(Part Three)
A realtor came with a client, and we waited while the realtor showed his
client around.
“Did you find your way to the back room?” We asked, “We use it as storage.”
The realtor looked at us as if we had spoken a foreign language before
disappearing to another part of our house with his client.
He had done the exact same thing once or twice before, so we stopped
speaking to him and simply waited.
We were still under contract at this time, and this was one of the first realtors
we had met who was impossibly rude. The first among some of the realtors we
would meet who had a, “don’t speak unless spoken to” attitude.”
When he and his client reentered our house after touring our yards, he
surprised us with a compliment. “very nice property you have here. Have you
had many offers?”
“No,” we answered.
“I’m surprised, this is really nice.” He waved a paper he had arrived with, “But
it’s probably because the house is hard to see.” He implied.
“We’re open to showing our house seven days a week between the hours of
10:00 am and 7:00 pm. How is our house hard to see?” We responded.
“Yeah, but we need an appointment to see this property.” He replied.
“No,” we corrected, “Just a thirty-minute notice so that someone could rush
home if everyone is out.”
“No, your listing says by appointment only.” He shuffled through his paperwork
and pointed to the page, gesturing for us to read. “See.”
We read the single line of text and pointed at it as we read, “Thirty minutes.”
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“No,” he looked it over, “Oh,” he said after he read it. “Still, still,” he continued,
“That’s a no, no in our line of work “appointment needed is no good.”
“A no, no?” We repeated. “It’s only thirty minutes.”
“Yeah, but we see that and we won’t deal with making appointments.” He
pointed to the paperwork, “Have your realtor remove that, just don’t let her
know that I told you about it.” He moved toward the door, gesturing to his client
to leave. “I will get in trouble if they find out that I told you.”
—
We would think that rather it is thirty minutes or thirty hours, making an
appointment would be the polite thing to do.
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Shocking Encounters With Realtors
(Part Four)
One hot summer day, a realtor walked into our house wearing a three-piece
suit and tie.
“Hi, welcome,” we greeted this realtor, “How are you today.” We handed him
a flyer but he said that he already had one, which he accepted only after our
informing him that it was our personally made flyer and therefore he probably
did not have it.
“I’m just going to take a quick look around,” he carried a chart and began
marking it with his pen.
“Alright, if you-“ we did not have a chance to finish our sentence of, if you
have any questions or need a guide to just ask.
The realtor held up his hand to our face and barked, “I said that I was going
to just take a quick look around.”
We waited by the door while the realtor sped around our house and marked
his chart.
Two seconds later, he asked, “Is this the back door.”
“Yes, and there is-” and here was another sentence that we were not able to
finish. There were not many realtors/home shoppers who realized that we had a
side yard, but this realtor was out the door before we were able to tell him.
We may have had more to this story…but he was in and out of our house
before we were even able to say, “thank you have a nice day.”
Not LOL.
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Shocking Encounters With Realtors
(Part Five)
The realtor stepped into our house, a frown on her face as she began to
move about the house.
“What is this suppose to be?” She asked as she stepped into a back bedroom.
We looked at her, silent for a moment, “A bedroom.”
This realtor continued the tour, sighing along the way.
“Well,” she finally said, “I’ll tell you the truth,” sigh, “I don’t think this house is
right for my clients.”
Alright, that didn’t bother us.
Then she continued.
“You have to understand that my clients are young,” she was looking at
paperwork in her hands. “This house is already out of their price range.”
We nodded as we wondered if the realtor really believed an explanation was
necessary. We also wondered why she would have even came by when she
already knew what the price was.
“Well this house is not for my client.” The realtor said.
“Understood.” We showed the realtor the door.
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Shocking Encounters With Realtors
(Part Six)
Excluding the one realtor who straight away (and politely) stated that he
worked with sellers and not so much with buyers, we should make a note to
those of you who pursued and constantly tried to persuade us.
If some of you realtors have a buyer who is truly interested in our property,
than show us their offer and we will look it over.
If some of you realtors truly have clients whom you claim may have interest in
our property, we know we gave the opportunity for interested parties to come
and tour our home. Where were you and your clients?
When under contract we were open nine hours a day, seven days a week.
When we decided to try and sell our house under FSBO, we showed our house
only on weekends 9:00 am to 4:00 pm.
It seemed odd how when we where under contract, many agents tried to
come for a tour either before 10:00 am or after 7:00pm (which was before or
after our target hours). And then when we where listed under FSBO, some
realtors tried to come on (and many only called us on) weekdays.
That seemed more childish than odd.
Speaking of childish behavior…
We even received a letter sent via USPS from a realtors explaining how “top
realtors” usually only work for the homeowners who employ them.
We pretty much figured that one out for ourselves when we were under
contract with a realtor.
It makes me wonder if there are realtors out there who realize (if we are not
mistaken) that a group of realtors originally created the MLS to help one another
sell properties.
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Crude politeness is false civility. For those of you who attempted to make us
false promises, we were only annoyed by the fact that what you seemed to
imply was that we needed to comply in order achieve.
Wouldn’t it make more sense to allow homeowners to be able to use the MLS,
and be able to checkmark the percentage rate that they are willing to pay a
realtor.
We do believe seller agents are unnecessary. By allowing homeowners to
access the MLS, there would therefore be only a need for buyer agents. When a
house is sold and escrow is closed, the “buyer agent” who brought the “buyer”
receives the full (agreed upon) commission.
Until this time comes along, we wonder if realtors realize that helping other
realtors sell “inventory” and making 50% along with seller agent may be more
profitable than trying to win a homeowner over and trying to receive the entire
commission for themselves.
e.g. If a realtor had found a buyer for our house when we were under
contract, they could have made about $10,000 (half the contracted
commission rate of 5%).
If more realtors worked at finding buyers for at least one house a month at
50% commission, they could make more than most people earn while working a
fulltime job.
But we suppose there are conflict of interest issues that cannot be put aside
until the MLS is open to all homeowners (without the aid of a realtor).
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35
Shocking Realtor Phone Chats
A realtor called on the telephone, wanting to make an agreement on a
commission rate if she were to bring us a client.
After answering some of the realtor’s questions, we agreed to her percentage
if she brought a client who would purchase our house.
“Are you firm on your price?” The realtor asked.
We stated that we were flexible.
A few days later, we received a call from this realtor. She had found an
investor who gave a cash offer of $50,000 below our asking price.
When we told her we wouldn’t be accepting the offer, she seemed to
become offended.
“You said that you were not firm on your price,” The realtor said, “So how
much below your asking price were you talking about?”
We were thinking a reasonable starting point would be $10,000 to $20,000
below our asking price (since we were already $40,000 below valued price), but
before we were able to share this, the realtor continued her tantrum.
“So your asking price is it? You’re not willing to go any lower?”
“No, we didn’t say that,” we replied.
We never heard from this realtor again.
We were left to wonder how a realtor or an investor could make an offer
without seeing our property????? Time after time this has happened with one
realtor or another???????
36
Ads in Our Mailbox and
Ads Dumped at Our Door
One sure thing many realtors are good at is advertising themselves.
Based on most of the ads we received, we were often left to wonder if some
of these realtors realized that their ads did not lure us in the way a good
advertisement should (if we were interested).
Often times we received letters and ads that only added to our convictions
and theories.
> “You may wonder why we didn’t sell your house when it was for sale,” one
letter stated, “What you need to realize is that many top realtors (such as
myself), will not work for a homeowner unless the homeowner employs us.”
> One postcard we received from a realtor was an announcement of
gratitude, acknowledging an investor for employing her for eight business
transactions…buying, selling, leasing, and renting…Humm
> “Keep calm…” this postcard first arrived after we started are blog…perhaps
just a coincidence, but we still found it amusing.
For us, the ones who assumed we were in some form of trouble insulted us the
most. Even if a homeowner is in trouble, does a distressed homeowner really
want numerous advertisements arriving that constantly reminds them of the fact,
as if picking on their wounds?
> Foreclosure
> Short Sale
> We’ll buy “as is”
> Probate
The probate was an advertisement that arrived at our door delivered by a
group of three or four people. It was eerie.
Perhaps in these economic times one may feel it safe to assume that there
are many who are in trouble or are in need to sell quickly for whatever reason.
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Perhaps those among the agents we spoke with in person, who directly asked
the delicate questions and we answered that we were selling not because we
have to but because we want to move closer to family, were the agents who
insulted us the most.
Not because they asked the questions, but because a moment later they
hand over (or a day or two later they mailed to us) their flyers with headlines like,
“foreclosure assistance,” and “foreclosure specialist.”
It was as if they were accusing us of lying. We’re selling our house, therefore
we must be in trouble.
Perhaps rewording the advertisement would be wisest, or at the least stick
with the universal approach that could apply to any homeowner in any
situation.
The universal approach is not ideal, but perhaps it would be the better
choice.
Thinking back to the way some of the realtors treated us, we began to
wonder if they had done so because they believed we were in some form of
trouble. Which I hate to think about some of the homeowners who were/are in
trouble and had to take this mental abuse (aka bullying).
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F.Y.I.
We are not impressed by a cash offer.
We would prefer a pre-approved offer.
Either way, at the closing of escrow, we receive a check.
We’ve notice that it seems to take longer for a cash offer to close.
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Go Back To School ;-D
As an endnote, we should write a message of suggestion to some of you
realtors.
Go back to school.
No, that was not sarcasm.
If real estate is your job, than be professional about it.
Studies in marketing, salesmanship, bushiness management, and sociology
would be great. Studying a bit of architecture would seem appropriate.
Dabbling on the subjects of website building, photography, and videography
could save you money and time. And if you truly are a foreclosure or probate
specialist, courses such as psychology and human ecology may help you be
courteous and understanding. Studying OSHA may make you think twice before
leaving your advertisement in a hazardous way. And a course in civility would
be much appreciated.
Perhaps a class on acting would be helpful.
We believe there needs to be new rules in the real estate world. And new
laws, including conflict of interest regulations.
We feel that there should only be buyer agents, not both. Especially with so
many investors who have entered the housing market.
There was a real estate website that launched, offering free MLS listings to all
homeowners. They claimed that they were going to historically change the real
estate market.
There were many realtors who were frantic about such an opportunity for
homeowners because it would coast them $$$$$$$$$$$$$$$.
The website was sold.
As far as we can tell, it no longer exists.
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Recalling what a realtor stated in a letter addressed to us, “What you need to
realize is that many top realtors (such as myself), will not work for you unless you
employ us.”
How can a homeowner know whom their realtor really works for.
In the end, it seems that some realtors work for whoever will bring them the most
money. The truth is, they are business people, they are trying to make the best
deals for themselves.
And where does that leave the rest of us homeowners?
What runs through some of these realtors minds to think that they can behave
in the way that we have witnessed???????
Go back to school.
Yeah, this time it was sarcasm.