are you experienced? insights on hot topics at ee13
DESCRIPTION
Eloqua Experience 2013 is only weeks away and we’d like to invite you to a special online event previewing some of the hottest topics that will be addressed at this year’s event. Join us for a uniquely formatted pre-Eloqua Experience session featuring 6 ways to share and 6 ways to learn. The unique interactive format will allow you to: Help drive the conversation with real-time polling to benchmark business impacts, Hear expert panelists analyze current and future trends, and Compare innovations eMarketers are finding and using get breakthrough ROI. This online event is a great way to connect with and share eMarketing challenges, impacts, trends and success stories. The panel will include top executives addressing the key topic areas at Eloqua Experience 2013, such as targeting, engagement, alignment, analytics and social media. Register to gain insights from this esteemed panel, which includes: Jim Hooker – CEO, Televerde Bob Riazzi – CEO, ReachForce Jim Burns – CEO, Avitage Aaron Biddar – CEO, Social 123 Bill Leake – CEO, Apogee Results Steve Gershik – VP, IdentifiedTRANSCRIPT
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Presented by
Are You Experienced?
#ModernMKTR
Sponsored by
Look At The Hot Topics Impacting A Modern Marketer
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Welcome Webinar Attendees
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Follow this webinar on Twitter
#ModernMKTR
Demand Gen Report: @DG_Report
Televerde: @Televerde
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About Demand Gen Report
• Launched in 2007 to track best practices in lead generation
• Newsletter has grown to more than 26,000 readers
• We also offer a menu of research and best practices reports
• New audio/video podcasts at DemandGenReport.com
@DG_Report
http://linkd.in/DG_Specialists
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Are you Experienced?
Look at the hot topics impacting a Modern Marketer.
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Moderators
Bryan EhrenfreundKim Zimmermann
Kim is Managing Editor of its online publications, including Demand Gen Report, Retail TouchPoints and ChannelMarketer Report.
Kim has been a business journalist and editor for more than 25 years, with extensive experience covering the retail and technology industries.
Bryan serves as Vice President of Digital Strategies for Televerde.
With more than 20 years of experience in B2B high-tech sales, marketing and operations management, Bryan has held positions with eNeighborhoods, Continental Promotion Group, AT&T Wireless and Xerox Corporation.
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Introduction of Panelists
Steve GershikIdentified
Jim HookerTeleverde
Bob RiazziReachForce
Jim BurnsAvitage
Aaron BiddarSocial123
Bill LeakeApogee Results
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Today’s Agenda
Hot Topics Impacting Marketers:
• Engagement
• Alignment
• Targeting
• Analytics
• Marketing Technology
• Social
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What is Engagement
Attention
Interactions over time
Relationship
“Customers will contact a Sales rep when they independently completed about
60% of the purchasing decision process.”
CEB http://www.executiveboard.com/marketing-blog/the-most-important-number-in-b2b-marketing/
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Where Marketers Prioritize Engagement
Source: Ardath Albee, http://marketinginteractions.typepad.com/marketing_interactions/2013/09/are-marketing-priorities-out-of-whack.html
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Content Relevance & Coverage
S T O R Y
Audience Roles
Stages of Buying/Selling Process
Competitive Options
Industry Differences
Specific Needs and
Issues
Different Purposes
3 Roles x 3 Issues x 3 Stages x 3 Verticals x 3 Touches =
243 versions
Relevance, Use Case Coverage and Formats have huge Scale and Cost implications
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Sales and Marketing Relationship Map
Outstanding
Very Satisfactory
Satisfactory
Average
Not Satisfactory
Poor
Horrible
1
1 2
2
3
3
4
4
5 5
6
6
7
7 8 8
9 9
10
10
1. Lead Quantity
2. Lead Quality
3. Collateral Quality
4. Messaging
5. Lead Distribution
6. Responsiveness
7. Time spent in field
8. Available References/Case Studies
9. Understanding of the customer
10. Service
Expected Result
Actual Result
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Targeting: Key to 1:1 Engagement
“1:1 engagement relies on our ability to target! However, our targeting
suffers from incomplete, inaccurate or out-of-date data, resulting in
poorly aligned messages, content and calls to action, and we waste marketing
spend and miss sales opportunities”.
Targeting Checklist
Market Scope – describes the geographic scope of your market
Firmographics – answers “who” questions
Product Usage – answers “how much” questions
Persona, Benefits Desired and Behavior – answers “why” and “how” questions
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Analytics for Revenue Performance
The elephant in the room
Single Truth
Tactics of Measurement
Full View
KPI Measurement
Balancing Act
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Marketing Technology
• Simplicity rules in a complex world.• The wrong message, to the right person is still the wrong
message.• The technology and data exist to market effectively,
efficiently and to the point.• The best tools are worthless without the right person/team• You can’t spell “ROI” without the “I”
Perfect Prospect Perfect Message Happy Marketer
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Not Just Top of Funnel
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IMPRESSION VISITOR
WEB FORM
• Just as different keywords require different ad copy (because different
keywords denote different stages in the “sale” from impression to website
visitation
• So different types of keywords require different landing pages, as there is a
whole new “close” that needs to take place to get from visitation to web
inquiry …. And from web inquiry to SQL
POST WEB
MicroConversions Abound
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Here as Well … (post Web)
Inquiries
Marketing Qualified Leads (MQL)
Sales Accepted Leads (SAL)
Sales Qualified Leads (SQL)
Closed/Deals
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Where Marketers Prioritize Social Media
Source: Ardath Albee, http://marketinginteractions.typepad.com/marketing_interactions/2013/09/are-marketing-priorities-out-of-whack.html
Top Priorities Lagging Priorities
1. Lead Generation 6. Customer Engagement
2. Brand Awareness 7. Social Media
3. Customer Retention 8. Personalization
4. Content Strategy 9. Web Traffic
5. Lead Nurturing 10 Sales Enablement
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Q&A
Submit via chat box
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Follow Our Panelists
Steve Gershik@sgersh
Jim Hooker@televerde
Bob Riazzi@ReachForce
Jim Burns@salesvpi
Aaron Biddar@AaronBiddar
Bill Leake@Marketing_Bill
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More Information
http://www.televerde.com/blog/
https://twitter.com/televerde
http://www.linkedin.com/company/televerde
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Thank You For Attending This Webinar!
View this presentation on-demand at:
http://dg-r.co/modernmktr