are you listening?

12
Are You Listening?

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Post on 24-May-2015

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Hearing vs. listening, tips on really listening as a practice of communication

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Page 1: Are You Listening?

Are You Listening?

Page 2: Are You Listening?

What’s the difference?

between. . . .

Hearing?

Listening?

&

Page 3: Are You Listening?

HEARING is automatic. . . .HEARING is automatic. . . .

LISTENING is LEARNED.LISTENING is LEARNED.

Page 4: Are You Listening?

The Listening Process

Receiving ConstructingMeaning

Responding

Consciously paying

attentionAssigning

andclarifyingmeaning

NonverballyVerbally

Page 5: Are You Listening?

Competence Model of Listening

motivation skills

knowledge

Page 6: Are You Listening?

Communication activities of college Communication activities of college studentsstudents

ListeningListening

WritingWriting

SpeakingSpeaking

ReadingReading

Page 7: Are You Listening?

LEARN &COMPREHEND

EVALUATE & CRITIQUE

EMPATHIZE & UNDERSTAND

Listening Types

Page 8: Are You Listening?

Receiving Receiving CompetenceCompetence

Motivated to be openMotivated to be open

Knowledge of culture differencesKnowledge of culture differences

Skills of focusing and clarifyingSkills of focusing and clarifying

Page 9: Are You Listening?

Constructing Meaning Constructing Meaning CompetenceCompetence

Motivated to respect differencesMotivated to respect differences

Knowledge of perceptual biasesKnowledge of perceptual biases

Skills in analyzing objectivelySkills in analyzing objectively

Page 10: Are You Listening?

Responding CompetenceResponding Competence

Motivated to show interest and respectMotivated to show interest and respect

Knowledge of feedbackKnowledge of feedback

Skills in asking questionsSkills in asking questions

Page 11: Are You Listening?

Ideas and concepts from

Morreale, Spitzberg, & Barge. Human Communication, 2001

Page 12: Are You Listening?

LISTEN!

http:/www.listencoach.com/LHProfile.html

Top 10 Listening Habits Profile