are you still sending people for support ?
DESCRIPTION
eWON – Eyes Watching over Network Market Focus: Connecting machines across Internet Local technical support, expertise, consultancy Manufacturer of Industrial Internet routers HQ in Belgium + Pittsburgh , PA + Japan Product line started in 2001TRANSCRIPT
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Helping Machine Builders to service their machines easily and cost effectively.
Don AppelCentral Area Sales ManagereWONPittsburgh, PA412 452 9702| [email protected] | www.ewon.us
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Are you still sending people for support ?
Are you still sending people for support ?
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eWON – Eyes Watching over Network
Market Focus: Connecting machines across Internet
Local technical support, expertise, consultancyManufacturer of Industrial Internet routersHQ in Belgium + Pittsburgh , PA + JapanProduct line started in 2001
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Costs to Travel to Customer
Tangibleso Airfareo Car Rentalo Hotelo Meals / Per Diemo Rental Car Fuelo Service Personnel Hourly Rate
Intangibleso Customer Service / Customer Perceptiono Service Personnel lost productivity
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Remote access
Industrial machine builders, OEMs and System Integrators for Warranty service & for service contracts.
o Reduce costs of unnecessary visitso Optimize engineers’ workloado Proactive and preventive maintenanceo Extended revenue after warranty expires
Customer success!
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Why an eWON and Talk2M?Key
advantages for acceptance from IT team:1. Firewall
friendly (outbound)
2. Reach only the devices you need (LAN segregation)
3. Maintain local VPN control with the I/O key
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?Why the wrong way ?
IT security prevents incoming traffic
Network requirement:https (443) or UDP (1194)
Firewalls
Back-up optional 3/4G & Wifi & Dial up modem if LAN not available
Current solutions & challenges:1. Modem
(monthly fee, coverage)
2. Customer VPN (credential, rarely available when needed, security & liability)
3. TeamViewer like (local PC, software license cost, acces to customer network)
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1. Firewall Friendly2. Machine LAN Segregation3. No Access to Customer network
addresses4. Switch to Turn Off Internet/VPN
Connection
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The perfect combination
Easy setup & connect
Connect and get live with any device across InternetUnlimited users, devices, and time includedRobust network of VPN servers worldwide
Talk2M Free+ cloud
servicesDIN rail mounting, 24 VDC, Easy VPN tunneling through customer’s LAN,LAN and serial ports to connect equipment (PLC, HMI,…)Optional modem
eWON industrial
VPN router
+
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Talk2M Free+
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All customers start with Talk2M Free+. After 2-3 years about 5-10% of bigger customers will switch to Talk2M Pro as they grow.
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Cosy FamilyRemote Access
Only
LAN / WAN LAN / WANSERIAL MPI USB
Cellular WIFI
EC51410 EC51460 EC61330 EC6133D EC6133C
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Configurable WAN / LAN
Wireless Reception level indicator
Cellular and WIFI +
+
+
EasySetup
Plug & Route Firewall Friendly Customer keep
controlsTalK2M
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Easy setup & connect
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3…and connect
1Create your Account
account
Download eCatcher
2Configure and register
your eWON device
20 min and ready to connect to your equipment
Configuration wizardsFull access behind the eWON (Ethernet or serial ) without the need to configure the gatewaySame IP address for all remote machines
Download eBuddy
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Demo - Setup your eWON Cosy in
~20min-- Create your FREE account on Talk2M using eCatcher --
1. Add a device on your account in eCatcher and copy the activation key.
2. Configure the eWON LAN using eBuddy then browse to wizards and complete the setup finally registering the eWON using the Talk2M activation key from eCatcher.
1. Never* use 192.168.0.x OR 192.168.1.x OR 192.168.100.x as the eWON IP address subnet
3. Connect and get live with your devices behind the eWON
* WAN IP (Fixed or DHCP) subnet and eWON LAN IP subnet MUST be different !
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Live demo to AB Products in PA!
1. Dowload & install eCatcher 52. Login on eCatcher with ewonusa account3. Internet Browser IP Camera 192.168.140.34. RsLink & RsLogic with PLC IP 192.168.140.1
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Incredible Success with
Talk2M3,000,000+ VPN connections
Over 12,000 simultaneous connections
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Security
Talk2M created in 2006 and scaled up to maturityo 12 VPN Servers / Locations Worldwideo 2 VPN Servers / Locations for USAo Tier 1, secure hosting Partners worldwide
Continuous enhancements to technology and securityo Updateable Firmware for deviceso eCatcher Software Client updates ( Dual Factor Authentication ! )
Layered approacho Designed to provide the best security available for remote accesso Designed to comply with Customers Corporate Security Policieso End to end encryption using SSL/TLS and then IPSec ESP through VPN
TunnelFAQ, Whitepapers, Video
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Help you with deployment
FAQ - help IT people understand eWONPanel Switch key to keep local control (DI)Connection checker - software to verify network upfronteWON Security Paper for end customer IT teamsTalk2M enhanced security features:
User Management (Enhanced Password Rules, Dual factors authentication)Device Management (LAN configuration & Firewalling) Talk2M Connection report for traceabilityContinuous Security Improvements
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eWON M2WebUse your smart phone to remote access HMIs, PLCs, drives & more.
We support:Web serversVNCRDP
From your iPad, iPhone or any Android device
Anywhere, anytime, any deviceNo software, no appsJust an internet browserFully secure and encrypted communications
How do I connect ? https://m2web.talk2m.comInsérer icône
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eWON 2015 product line
VPN Remote Access
Data services
Modularity
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Industrial Remote Access Router
eWON CDIndustrial VPN Router with Data Services
+
+
Industrial M2M Router and Data Gateway
LEADER in Internet connectivity for the Industrial Automation market
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What kind of machine? Any industrial machine from packaging, assembly machines to robots, water filtering, windmills, medical cyclotron, test equipments, and any project where unnecessary visits could be skipped.
Where to start?Put an eWON unit on the cabinet of the next project or machines which will need tweaking at customer!
eWON’ Markets
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eWON top applications
See some success stories: www.ewon.us/customers
Packaging Industrial Machinery Waste & Disposal services Food & Beverage Metal Industry HVAC/R Water Automotive Oil & Gas
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Customer SuccesseWON unit standard on each
machinesMAAC MachinerySave 70% of support cost & travelsEasy to setup and deploy at customer with no impact to customer IT network (> 150 units)Immediate assistance to customer
Thiele Technologies More customer productivity – the machine issues are resolved in 2.5 hours vs. 2 days.Massive cost savings to Thiele’s customers (150 trips x $5,000 per trip = $750,000 cost savings).Priceless goodwill at the customer end
ABB RoboticsAdded value remote services to x000 robotsReduce robots MTBF
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Why eWON is the best solution
Quick & easy setup on customer LANFlexibility on connecting LAN or Wifi or Cellular Talk2M FREE distributed and scalable architecture Proven experience (since 2006) >3 M connectionsMarket leader with strong acceptance for end customer IT teams (eWON Security model)Multiple strategic alliances with big players ( Rockwell, Schneider, Mitsubishi,…)Dedicated local US sales & support teams
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Policies & Procedures
Talk2M Network Infrastructure
User Management & Accountability
Encryption
Application
eWON Device
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Key AdvantagesEasy, easy…
Easy to setup at customer site with few if any firewall or network issuesHigher bandwidth available: IP camera, backup Mgt., monitoring, support, etc.Secure and reliable connectionEasy to start & grow
“ eWON is a Clean Solution”
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Global Picture
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RARD
CRD
O
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www.ewon.biz/flexy
Pittsburgh, PA | Brussels | [email protected] [email protected] [email protected]
Thank you
For local technical support, expertise, and consulting contact your local eWON distributor http://www.ewon.us/us/partners/