Introducing Argent Rehabilitation

Innovation in rehabilitation

Argent Rehabilitation’s services are used by both claimant and defendant

organisations to assist people involved in personal injury claims to become

independent and, where practical, lead a normal lifestyle.

Supporting over 40,000 injury victims each year, we have gained a deep

understanding of personal injury claims management and we have built our

processes around your operational requirements.

We know you require only the highest standards of quality and levels of

service. That is why we have invested heavily in our clinical governance

and supply chain management teams. Our industry-leading audit and

quality assurance processes will protect your investment in rehabilitation

and ensure meaningful outcomes for you and the claimant.

We are the only organisation with the capability to offer an integrated,

one-stop solution for all your rehabilitation services. From fast-track

minor whiplash, through to multi-track high-value claims for those with life

changing or permanent conditions, Argent is here to help you.

*Source: www.thelawdictionary.org

** Source: www.thefreedictionary.com

To compensate is to rehabilitate

com·pen·sa·tion [noun]; to make whole, that which is

necessary to restore an injured

party to his former position. *

re·ha·bil·i·tate [verb]; To restore to good health or

useful life. **

PhysiotherapyNationwide quality assured network

Designed for use in fast-track injury claims, our practitioner-led service

deploys the very latest guidance for the rehabilitation of soft tissue injuries

via a range of web, telephone, face-to-face and self-help interventions.

The claimant can be reassured with Argent because all our physiotherapists

are members of the Chartered Society of Physiotherapists and have been

clinically audited prior to joining our network. Claimants can access one of

over 2,000 clinics located throughout the UK or be assessed at their place

of work or home.

Argent’s proprietary triage software enables our staff to thoroughly assess

and recommend the claimant’s treatment needs without the involvement

of a medical expert report. Having established the need for treatment,

triage data is electronically transferred to an appropriate physiotherapist

reducing time and duplication whilst improving the security, speed and

accuracy of reports.

We acknowledge all referrals within one working day, offer an initial

appointment within three working days of contact and provide treatment

reports within five working days of the session taking place.

• Over 2,300 chartered physiotherapists

• 3.5 miles average distance travelled to appointments

• Over 90% patient satisfaction ratings

• Refer without expert medical report

• In-housephysiotherapistsmonitorqualityandeffectiveness

Key Features

Psychological ServicesImmediate access to psychological therapies

Many injury victims require access to talking-based therapies as part of their

recovery or future needs. Psychological interventions can offer rapid relief

from many common mental health conditions and Cognitive Behavioural

Therapy (CBT) in particular, is a highly evidenced-based intervention. CBT

has been proven to be effective for managing depression, anxiety, traumatic

stress, eating disorders and many other behavioural disorders.

Argent has a national network of over 500 accredited CBT practitioners

who work to standard service levels. This enables us to confidently provide

services for the majority of claimants including those with more complex or

chronic health issues wherever they are based.

You can access our psychological services either as a standalone

intervention following a medical opinion, or as part of a wider rehabilitation

programme.

All of our practitioner’s outcomes and performance is audited by Argent’s

in-house clinical governance team to assure you that claimants will receive

a consistent, high quality, effective service.

• Nationwide service

• Flat fees across UK

• Initial appointments within 10 working days

• Consistent service levels

• Quality assured supply chain

Key Features

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Pain Management Programme

Pain Management ServicePractical chronic pain management

Often medical practitioners will recommend or use the term “pain

management” in their reports but not specify a particular intervention. This

lack of clarity combined with the complexity of managing chronic pain

can present personal injury professionals with difficulties. To solve this we

have developed a fixed fee pain management assessment service to help

you understand exactly what interventions are required, their costs and

potential outcomes.

Pain management can refer to a broad range of interventions, ranging from

self-help programmes to surgical interventions. Argent staff will evaluate the

influencing factors which are helping to perpetuate the pain and provide you

with a practical bespoke pain management plan. This plan gives you the

ability to commission pain management with the confidence of knowing the

claimant’s exact needs, the associated cost and the length of time to deliver.

This service brings clarity and certainty to a problematic area of

rehabilitation.

• Fixed cost assessment

• Realistic pain management plan

• Clarity on cost and time

• Rapid access to service

Key Features

Treatment co-ordinationExpediating treatment provision

The treatment co-ordination service will shorten the time taken to deliver

the recommendations of medical experts or treating clinicians, avoid

unnecessary expense, and crucially, be co-ordinated with NHS-based

services.

In many cases, the primary need is to quickly co-ordinate and deliver specific

interventions e.g. MRI scans and surgical procedures. Our experienced team

of treatment co-ordinators have access to a national and diverse pool of

providers.

Our treatment co-ordinators are well-versed in obtaining and interpreting

medical opinions enabling you to delegate the implementation of this function

to Argent. Access to competitively priced treatment services will enhance

NHS provision and enable claimants to access the specific interventions they

need to assist their recovery.

The treatment co-ordination service offers you transparent pricing, avoids

unnecessary loss of earnings costs and ensures that the claimant is not

disadvantaged by any post claim NHS provision.

• Competitive and transparent pricing

• Quality assured supply chain management

• Referral receipt within one day

• Service co-ordinated with NHS provision

Key Features

Telephone case managementSupport for less complex injuries

This rapid access case management service is designed for people

requiring continued support during their recovery and return to work

but who do not require a face-to-face assessment. Our telephone case

managers work with the injured person, their representatives, employer

and compensator to ensure optimum healthcare provision in harmony

with the claims process.

A comprehensive telephone assessment will identify rehabilitation goals

and outline associated costs enabling discussions on funding to take

place. This offers you a quicker, lower cost service than a face-to-

face immediate needs assessment without compromising the levels of

support or evaluation of a claimant needs.

Telephone case managers work under the same principles as our face-to-

face case managers and are subject to the same rigorous levels of quality

control and audit procedures. Typically, clients who are supported by this

service are discharged within six to nine months.

• Shorter time to assessment and report

• Vocationaladvice&supportforpeopleoffworkmorethan6months

• Detailed rehabilitation goals and costs

• Rapid access to skilled case managers

Key Benefits

Rehabilitation Case Management (RCM)Enabling recovery and return to work

RCM is focussed on more complex injuries where it may take months, or

even years, for the injured person to return to their normal daily activities -

indeed for some they may never be able to return to their pre-injury status.

This pro-active, biopsychosocial service commences with a face-to-face

assessment either at the client’s home, hospital or place of work. From

this, a personalised rehabilitation action plan is created which addresses

the individual’s medical, social, domestic and mental health needs.

Our case managers are all employed by Argent (no freelance or contractors)

and have on average more than five years experience as a case manager.

This enables them to challenge and influence care pathways to achieve the

best possible outcomes.

A case manager will work with the claimant to an agreed set of goals

that are intended to be achievable and realistic for the individual. These

goals are documented from the outset and enable both the claimant and

defendant to understand what might be possible, over what time frame

and the likely cost.

Catastrophic injury case managementIndependence for life changing injuries

Our case management team also supports those who have suffered

catastrophic injuries where a person’s life has been changed forever. We

deploy specialist catastrophic injury case managers who understand the

wider social and lifestyle impacts and are expert at supporting injured

people and their families/dependants through this most challenging

of times.

When the worst injuries happen, you need to know that the right person

with the right skills is supporting the injured person. That is why all

Argent catastrophic injury case managers CVs are available from our

website for you to select or you can discuss with us the right person

for your case.

All our case mangers work within our clinical framework which

includes regular audits, peer reviews and end-user feedback.

For all catastrophic injuries, each case is reviewed

by our senior team leaders within a case clinic

review model.

• Nationwide, skilled, outcome focussed service

• Report provided within 10 working days of assessment

• Anaverageofoverfiveyears’experiencepercasemanager

• Case managers registered with professional associations

Catastrophic injury specialist case managers

Key Benefits

Incident ManagerCapturing and responding to workplace events

Recent reforms to casualty claims have brought even greater focus on the

need for early notification of workplace events. Incident Manager gives

employers and their insurers the ability to respond pro-actively to accidents

by logging them where Argent or your own claims technicians will be alerted

to the event.

Incident Manager has been shown to reduce employers’ liability notification

times to an average of 10 days. This enables early liability decision making

and rehabilitation intervention to pro-actively mitigate potential claims.

Using our online Incident Manager facility, you can centralise the recording

of workplace accidents or absence events and share the event with all the

relevant parties including the Health & Safety Executive (HSE).

Incident Manager is an award winning, low cost solution for employers

and insurers who are seeking to be pro-active in their management of

employers’ and public liability claims.

Tracks and monitors RIDDOR events in the workplace

• Rapid access to vocational rehabilitation for employees

• Protects employers against absence costs

• Reducesthecostsofemployers’andpublicliabilityclaims

Improves employee engagement with absence management

Automatically informs the HSE and other authorities

Key Benefits

Work and the workplaceOvercoming the barriers of returning to work

Whether it’s prevention of workplace injuries, assessing and adapting the workplace or finding and securing a new job, Argent can help...

1. Workplace support – assessment, design and trainingMany employers require assistance in adapting or deciding whether a workplace is safe for their employee to return to work. We work on-site with employers and employees delivering a range of practical solutions designed to support return to work decisions. Where appropriate we facilitate a safe return via task re-designs or graded return to work plans.

2. Employment support – existing employerEmployees who are medically stable often require support in returning to work in either their previous or new role with their existing employer. Using practical return to work plans, which take on board any wider rehabilitation programme, Argent’s case

managers help match the capability of the individual with realistic employment options.

3. New employer support – new job, new employerFor those people who cannot return to their existing jobs we offer support in finding a new role.

Our Intensive Job Seeking Programme (IJSP) is a three-month programme. The service includes an initial face-to-face assessment, after which our vocational case managers provide participants with a structured programme. This is designed to ensure the person has strong job seeking skills that they will retain beyond the duration of the programme. The IJSP is designed to gain employment, rather than improve a individual’s technical or educational abilities.

For further information on any of Argent Rehabilitation’sservices, to make a referral or for an informal discussion about your individual requirements, please contact us on:

T:08442454066

E: info@argentrehab.co.uk

Argent Rehabilitation is a trading name of Argent Rehabilitation Ltd. Incorporated in England & Wales. Registration Number: 5679151. Registered Office: 8 Bedford Park, Croydon CR0 2AP

Argent Rehabilitation8 Bedford Park

Croydon, SurreyCR0 2AP

www.argentrehab.co.uk