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Customer Care Manual This Manual represents the user guide to providing our customers the best in customer care. It is our goal to give the customers the support that results in high buyer satisfaction and allows us to show that our company is consumer- centric in all aspects of interaction with our customers. The following is the outline of the information that is provided in this manual. It will be specific for each of our products. CRM: Limelight Log Ins: See “CRM Login section” of shift planner. 310 Shake (Vanilla, Strawberry, Chocolate and Mocha) Product Description: 28 Servings Healthy meal replacement shake featuring quality patented Tri-Plex™ protein blends, prebiotic fiber and nutrients free of soy, sucralose, aspartame, fructose corn syrup, artificial sweeteners, hormones, artificial colors and msg. 28 serving bag of vanilla shake for nutrition and weight loss management. Ingredients: Tri-Plex Protein ComplexTM (whey protein concentrate, milk protein concentrate, whey protein isolate), pea protein, natural flavors, salt, Fiber Blend (Fibersol-2®, cellulose gum, xanthan gum), Vitamin Blend (ascorbic acid, dl-alpha-tocopheryl acetate, niacinamide, D-calcium pantothenate, retinyl palmitate, pyridoxine HCl, thiamin mononitrate, riboflavin, folic acid, biotin, cholecalciferol, cyanocobala

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Page 1: argomarketinggroup.comargomarketinggroup.com/ShiftP/310 Nutrition/310...  · Web viewCustomer Care Manual . ... .99 cents S&H - sample ... Treat chronic constipation along with irritable

Customer Care Manual

This Manual represents the user guide to providing our customers the best in customer care. It is our goal to give the customers the support that results in high buyer satisfaction and allows us to show that our company is consumer-centric in all aspects of interaction with our customers.

The following is the outline of the information that is provided in this manual. It will be specific for each of our products.

CRM: Limelight

Log Ins:

See “CRM Login section” of shift planner.

310 Shake

(Vanilla, Strawberry, Chocolate and Mocha)

Product Description:

28 Servings

Healthy meal replacement shake featuring quality patented Tri-Plex™ protein blends, prebiotic fiber and nutrients free of soy, sucralose, aspartame, fructose corn syrup, artificial sweeteners, hormones, artificial colors and msg. 28 serving bag of vanilla shake for nutrition and weight loss management.

Ingredients:

Tri-Plex Protein ComplexTM (whey protein concentrate, milk protein concentrate, whey protein isolate), pea protein, natural flavors, salt, Fiber Blend (Fibersol-2®, cellulose gum, xanthan gum), Vitamin Blend (ascorbic acid, dl-alpha-tocopheryl acetate, niacinamide, D-calcium pantothenate, retinyl palmitate, pyridoxine HCl, thiamin mononitrate, riboflavin, folic acid, biotin, cholecalciferol, cyanocobala

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min), organic stevia leaf extract, monk fruit extract.

Contains Milk and Soy Lecithin: **Note: Soy ingredient is Soy Lecithin, not Soy Protein. Soy Lecithin is just an emulsifier and not a harmful ingredient.

*Strawberry: beet color added.

*Chocolate: cocoa added.

*Mocha: coffee added.

Product Warnings and/or Side Effects:

General Note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Product Instructions:

28 Servings

Mix 1 scoop of shake with 12 fl oz of water, milk or a favorite beverage 1-2 times daily. Fruit may be added. For additional recipes, visit www.310nutrition.com.

Product Features and Benefits:

- 15 Grams Of Pure, High-Quality Proteins (Tri-Plex™) - designed to appease the hunger-causing hormone, ghrelin, which signals the brain that the body is hungry.

- Tri-Plex protein blends slow digestions which creates a longer lasting and satisfying feeling.

- Natural Satiety Ingredients Maximized For Weight Loss

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- 5 Grams Of Hunger-Quenching Fiber

- Sweetened With Organic Stevia Leaf Extract and Monkfruit extract

- Formulated with a patented prebiotic fiber that can maximize weight loss efforts

- Delicious!

Labels:

Vanilla and Chocolate:

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Strawberry and Mocha:

14 Day Trial Offers:

try310shake.com for US:

Initial Trial Purchase: $3.99 S&H - sample( flavor of choice) and shaker shipped

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14th Day of Trial: $128 for 2 bags for 2 shakes/day Next Month’s Same Day as 14th Day: $128 for 2 bags for 2 shakes/day (recurring fee)

free310shake.com for US and Canada:

Initial Trial Purchase: .99 cents S&H - sample( flavor of choice) and automatic $30 gift card (which will be in digital form and automatically applied to first recurring order)

14th Day of Trial: $98 for 2 bags ($30 gift card included) Next Month’s Same Day as 14th Day: $128 for 2 bags for 2 shakes/day (recurring fee)

Straight sale-

There is a straight sale website that has different offers and we will see these in LL. www.310nutrition .com is where you can find these offers. These customers have the option of auto ship if wanted and of 1 time purchase.

Trial Offer Saves: Cannot offer any saves as a combo. 1 Save Offer per customer.

For Initial Charge of $3.99 or .99c :

Offer to push back 7 days( If the customer has an Up sell, you must escalate to Nicole or Amber to extend )

Offer to knock down to one bag at $64 instead of 2 for $128

Full Order After Initial Shipping Fee - 14th Day:

Offer to push back a month.

Offer to upgrade next package with Free 310 THIN (weight loss supplement) One time only. (You must obtain the CVV number in order for us to add this to their order. These accounts must be sent to Nicole)

Offer a 20% discount ON FUTURE SHIPMENTS ONLY-THIS IS NOT OFFERED FOR PREVIOUS ORDER

If customer wants to return may offer 30% to keep (do not bring up return options if customer has not brought it up first)

Offer 50% refund to keep from returning (do not get off the phone without offering 50% after 30% decline to keep the product)

Straight sale Saves

Build Benefits

If a customer is calling to return you may offer a 30% refund to keep

REFUND POLICY:

ARGO agents cannot issue FULL refunds for any reason and supervisors CANNOT authorize full refunds for any r4eason. All Full refund requests MUST be escalated to Nicole Morgan.

PARTIAL Refunds are for customers looking to return and we get them to keep the most recent shipment by offering a 30% or 50% refund to keep. The 20% discount is ONLY for future shipments and cannot be used as a “courtesy” or “gift”.

Cost Breakdown:

$128.00 (2 bags and the cost includes 2 charges of $9.99 S&H for each bag shipped)

Product Cost: $108.02 (When a customer is refunded for sending back shipments, this is the amount they are refunded)

Partial Refunds: 30%: $32.41 and 50%: $54.01

$64.00 (1 bag and cost includes 1 charge of $9.99 for S&H)

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Product Cost: $54.01 (When a customer is refunded for sending back shipments, this is the amount they are refunded)

Partial Refunds: 30%: $16.20 and 50%: $27.00

The Return Policy:

30 day money back guarantee on any product from the day of initial purchase. Only most recent shipment is eligible for a refund ONLY 1 used item can be returned for a refund. All other product MUST be un-open to be eligible for a refund. All

other products OPEN when arriving at fulfillment will NOT be refunded. If product is damaged ask for picture to send to [email protected] . Send a request for re-shipment. We do

not need to receive the damaged product back, we just need proof of damaged package through photo. Package needs to be back to the warehouse by the 30th day.

RTS : Don't Offer RTS Option for a return Unless its our error or BBB or Dispute Bank Threat.

To save US and THEM in the cost of shipping it back you can allow this for those exceptions..

Limelight NOTES: We need these notes to be WAY less extensive and WAY more accurate. These notes are to help the other call center understand how to Handel the caller when presented with another call.

Money Back Guarantee

Try any 310 Nutrition product and receive an Iron-Clad, No Questions Asked Money Back Guarantee! Our products work! If you are not satisfied with any of our products in any way, shape or form, simply return the product or empty package and we’ll give you a full refund of the purchase price up to 30 days after your order date.

Autoship

We think you're going to love 310 Shake, that's why we set up our convenient autoship program, so you don't have to worry about reordering 310 Shake every month. However, if for whatever reason you're not satisfied with the product, we make canceling autoshipping extremely simple. We offer a full, ironclad 30-day money back guarantee on the product (minus shipping and handling).

Upsells:

If a trial extension or shipping extension is granted to a customer, you must adjust the Main Offer and escalate to Nicole have Upsell product adjusted

You MUST cancel the Upsell separately from the Main Offer. Any order with MO and Upsell, will require 2 steps to cancel.

Changing Flavors:

Agents have the ability to change the flavors of the Main Offer products on the customer orders. Please use Products that have the name of the product and (pc) next to is ONLY for a change in main product under category "call center deals". These are using right above or right below the current offer in the drop down for Next Rebill product.

Upsell flavor change requests MUST be sent to Nicole Morgan with the customers CVV number for the card on file. This cannot be done by Argo agents.

% Refunds for saves:

When offered a percentage refund to keep product, this order must be refunded as soon as customer agrees to that refund to keep. We do NOT offer 30% off future order recurring and this should NOT be offered or placed in limelight with this option.

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Supervisor requests: Please Escalate all supervisor request directly to Nicole Morgan through shift planner.

Return address

310 Nutrition: 211 Nevada Street,El Segundo, CA 90245

Same day order cancellation:

Offer all saves possible if customer declines provide return information and advise tracking. Orders can only be voided on same day as purchase - only able to do within first 24 hours. However,

ALWAYS TRY TO SAVE CUSTOMER BEFORE VOIDING - VOIDING SHOULD ONLY BE DONE IF CUSTOMER THREATENS WITH BBB DISPUTE OR NEGATIVE SOCIAL MEDIA POST.

To void find the section of the account that is names “void/refund” and click the word void highlighted in blue and note the account.

Cannot void after the date of order and there is no way to stop the shipment after date of order.

Consumer Agency Threat:

(After trying all save tactics): IF the customer threatens and is within the MBG express that we have no problem refunding them all we ask is the customer return the package. If customer continues to threaten clearly note the account that a threat was made. Customer still has to return the product. If a customer threatens and refuses to return first, please escalate to Nicole Morgan for review. Advise the customer corporate must review the account before issuing a credit without the package back. Advise them to allow 24 hours for a callback.

Immediate Correction of Company Errors:

Will correct agent error, try to save but if you cannot provide return information and customer will be refunded when we receive it back. If customer starts to escalate about waiting for refund then refund up front.

Will correct shipping delay, meaning if customer does not get it for 2 weeks we can extend the money back guarantee, trial date or ship date if the customer calls customer service..

Have customer take and send photo displaying damage to [email protected] - no reason to send damaged product back as long as they can supply evidence.

Please send any reship requests through Shift planner.

There is only one reship per order for the customer. If customer has no tracking, tracking confirms delivery to the wrong address or product was damaged we would reship the customer. We have to wait the reship time to allow the customer to receive the reshipment. If customer does not receive reship or if they receive another damaged product than we have to refund in full. We would have to wait 30 days before we can refund and you have to go off the history/notes in the account. If it shows in the history “post reshipment to molding box with the same tracking #” You would start the 30 days from the date that is noted in the history. If the customer has no tracking than you would go off the agent notes that state sent reship request. If the customer was escalated for reship on 6/1 we cannot refund the customer until 6/30.

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If the customer has tracking that confirms delivery to their address and they say that they have not received it we will reship for that customer too. Difference is if customer does not receive reship we can only PARTIALLY refund due to having a tracking # that confirms delivery and the reship is a courtesy. If customer threatens follow the consumer agency threat policy.

If customer does not receive all of what they ordered (ordered 3 but only received 1) we will reship immediately. We have to wait the reship time to allow the customer to receive the reshipment. If customer does not receive reship we will refund the difference for the product that the customer did not receive.

There are only 3 ways we immediately reship.

1. If the customer has received damaged product or not all bottles2. If customers tracking on their account shows delivered to the wrong address3. If the customer does not receive entire quantity that they ordered.

Return Authorization:

Customer has to call customer service, email, or livechat to cancel. Customer is required to get tracking. If the customer was suppose to be canceled and was not, please ask customer to provide proof on how they

attempted to cancel. Try to get the customer to return the package prior to being refunded. If customer is highly irate WE CAN MAKE AN EXCEPTION and refund up front tell customer to refuse the package due to agent error.

Continuity Discontinuation Policies:

A customer may discontinue their continuity program at any time. 30 day money back guarantee on most recent product. Check order date to confirm if within the money back guarantee. The money back guarantee for the trial conversion

charge starts the day the customer placed their order for the trial. It does not go by the trial conversion charge. If the customer placed trial on 6/1 and was billed on 6/14 for the trial, their money back guarantee ends on 7/1.

Chargeback Policies:

If a customer has a documented chargeback in their account then they are not eligible to place any further orders with us.

If customer is inquiring about a refund and has filed a dispute they would need to contact their bank If customer calls with bank on the line confirm if a dispute was filed. If customer calls with bank on the line and has already filed a dispute and they are looking for information then follow

terms to a “T”. Do not give any notation information only order dates and if/when the customer called to cancel/ MBG policy etc. Always note the outcome of the call.

If the customer is calling with the bank on the line before they file a dispute, as long as it is within 90 days of the charge, refund the customer the most recent charge, provide return information and blacklist.

We can only refund most recent charge if customer is threatening charge back/ dispute policies. Unless it is agent error.

Delivery Recommendations for Products to be Returned to us:

Customer is required to get tracking

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We are not responsible for lost or stolen items If customer can provide tracking that we have received it back agent can refund. If customer does not have tracking we have to wait for fulfillment to process the package and refund.

Unverifiable Return of Product Policy

If customer calls in and is looking for a refund for returned product

1. Ask for a tracking number to confirm we have received it back. If customer can provide this than refund the customer and note the tracking number in the account.

2. If customer does not have tracking look in the account to see if it is noted that the fulfillment has processed the package.

If customer does not have tracking and there are no notes in the account advise the customer that we have to wait until the fulfillment center processes the package and notes they will refund the account. This process can take 30 days without a tracking number because packages are processed in the order they are received.

Credit Processing:

If the customer can provide tracking for unopened product than agent can refund. Customer will see the refund in 3-5 business days after it is processed on our end.

If customer cannot provide tracking we have to wait on fulfillment to process the package and note the account

Continuity Shipment Date Modifications:

We can push the trial out max of 7 days from end of trial date unless there is a shipping delay. Then we can accommodate the customer.

We can move the next ship date out a total of 90 days maximum

310 Nutrition FAQs (Call Center)

Trial Offers:

Q. Why are you asking for my credit card if it's a free sample?!A. It is a free sample! Unfortunately, the post office wasn't feeling as generous, so we've gotta charge you the $3.99 for shipping and handling!

Q. How do I get this sample without committing to a monthly subscription?

A. There is not sample offer that we have available that allows you to enjoy our shake without a recurring order! BUT you can purchase a bag at 310nutrition.com and get a one-time purchase price or call us for special pricing at 1-800-287-0538.

Q. What is the discount with this trial?A.You will be charged $128 per month for two bags. You won't see a deal like this anywhere!

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Q. Where can I find the terms and conditions?A. Click Here >>

Q. Are you going to make it hard for me to cancel if I want to?A. No way! You have up to 14 days to contact us regarding the status of your future shipment. We make it easy! You can contact us through livechat, private message us on facebook, or send an email to [email protected]. If you cancel and still get charged or your shipment, just provide us with your written cancellation request and we will refund you, no problem.

Q. What if I get my sample and don't like the flavor?A. You can contact our support team online or by calling 1-800-287-0538 to change your next recurring product to your flavor of choice, as we have 3 different delicious flavors to choose from!

Q. Can I get a sample in each flavor?A.Unfortunately, no. You can only try one at a time.

Q. Can I order multiple samples at a time?A. Of course you can! Just keep in mind that you are enrolling into a monthly autoship per order.

Q. What if I get charged for my full order before receiving my sample?A. Well that's embarrassing! Contact us at 1-800-287-0538 and we will straighten this out ASAP!

Is the 310 Shake safe to drink while pregnant?

We’ve had no recorded side effects by clients while pregnant in the past or current, however we recommend that you consult your physician with your specific prenatal needs.

Is the 310 Shake safe to drink while breast feeding?

It is safe to use while breastfeeding.

Is it safe to use if you have diabetes, hypertension blood pressure, thyroid issues or pre or post bariatric?

If you have diabetes, our shakes are safe because they do not have any sugars.

If you have hypertension blood pressure, our shakes are safe because they do not have any stimulants that would create any rapid heart rate. Or Mocha shake does have a trace amount of green coffee bean extracts (which is not caffeine but it is a natural stimulate) so we recommend our Chocolate, Vanilla or Strawberry shakes.

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If you have thryroid issues, our shakes support your weight loss diet, but we recommend you consult with your physician to see if this the right plan for you.

If you are pre or post bariatric, our Shake is a better choice for you because you have to have a liquid diet for an extended period of time. Our 310 Shake gives you healthy nutrition and all the nutrients needed to support you while you are on your liquid diet, and they are sugar free.

Wheres my Package?

You will need to look in Limelight for the tracking number listed under the customer’s order ID. Give the customer their tracking number so they can track their own package. Additionally, for upset customer’s you can track their package for them and give them the status of where their package is. If it shows that the package has been delivered then advise the customer to contact USPS and provide them with the tracking number.

*NOTE: 310 Nutrition is moving to a fulfillment center soon for all shipping. Tracking numbers will be available on the customer’s emailed receipt.

Are the shakes gluten-free, natural, organic, vegan?

Gluten-free : Yes

Natural : Yes

Organic : No

Vegan : No - made of hormone free whey protein

Do your products have caffeine in them?

Mocha flavor has caffeine.

310 Thin and 310 Metaboost have stimulants in them.

What is the sugar, protein, carb, and fiber content?

Sugar - 0 g. Sweetened with organic stevia leaf extract

Protein - 15 grams of Tri-Plex, homrone-free, grass-fed whey protein

Carb - 8 grams of carbs per serving (per scoop)

Fiber - 5 grams of prebiotic fiber per serving (per scoop)

How many servings do I need for weight loss?

Each bag is 28 servings. We recommend 2 shakes per day. This would mean 2 bags per month, 1 bag every 2 weeks.

The Box is 15 individually packaged servings, so this would last for one week on the 2 shakes per day plan.

How many ounces is the package?

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24 ounces (oz) per bag - almost 2 pounds

How long does shipping take?

3-5 business days

How quick will I see results after starting this program?

You should see the difference in your clothes within the first week IF you stick with this properly. Everyone is different so we cannot tell you exactly how much you will lose. Customers typically see a 10 lb weight loss per month.

Does it taste chalky?

It doesn’t taste chalky but to maximize taste results, add more liquid to your shake - at least 12 - 16 oz. Since the protein that we use is Tri Plex, it takes few mins to really blend with the liquid you are mixing it with after you have shaken it up you should let it sit and settle.

Why did you change the formula? I want the old formula!

I'm so sorry that the new formula of 310 shake is not to your particular liking. The original shake which originally consisted of 1 type of whey protein, we now have Tri-Plex protein, a more PURE and condensed protein powder than we were using before, its made up of 3 different whey proteins(whey protein isolate, whey protein concentrate, and mil protein concentrate) that are time released, designed to digest at different times to keep you full and satisfied longer. This also takes the place of the appetite suppressant that we had in the last shake that I find didn't keep me full at all. I understand that this new formula does make the shake a little thicker than the original 310, but that was one thing we wanted to change as well because we are a SHAKE and the last 310 was more on the runny side. We have changed the Genetics of the shake because we were more of a diet protein shake with the original formula, now we are a full LEGALLY certified meal replacement program. Also, the delivery of the shake is different as well. Since this new protein that we use is Tri Plex, it takes few mins to really blend with the liquid you are mixing it with after you have shaken it up you should let it sit and settle. A couple of my clients that have been taking this shake along with me for as long as you have advised me that they add stevia to their shake and it resembles the original formulas taste more. Of course our client take this product for the nutrition value, and I've had some helpful tricks to adjust to the new formula.

The original formula is no longer available, we are no longer making that and have already sold out of the remainder we had. We will be only selling the new formula for the 310 Shake. I'm so sorry for any inconvenience we may have caused you.

How does 310 Shake compare with other products?

Go on to mealreplacementshakes.com and compare each shake with ours!

Will these shakes work alone? With the supplements work alone?

Together, they have synergistic effects for the best results.

They do work on their own, but always will work better together!

How long will it take until I receive my refund?

You will receive your refund as soon as we get the product back although it may take up to 3-5 business days for your bank to show it on your account.

How does the try310shake.com offer work?

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How It Works

NO CONTRACT OR COMMITMENT

Just for trying 310 Shake, we will send you a shake sample and a shaker Cup - a $13 value! All you have to do is pay $3.99 for shipping and handling. You should receive your sample in the mail in 3-7 business days and if you don't, please let us know right away.

When you get your 310 sample and love it as much as we know you will, you don't have to do anything at all! We will send your first 1 month supply (2 bags) of 310 Shake 14 days after the order is placed (Today). We are giving you one 310 shake bags at the discounted price of $128g. This is the only time you will ever see a deal like this.Every month on the same exact calendar date we will conveniently send your 2 bags of 310 Shake at the same discounted rate of $128. Remember, there is NO CONTRACT OR COMMITMENT, we do this for your convenience. With this hassle-free auto delivery program you will get your shakes when you need it while saving you money.

If you want your order to come sooner than 14 days, or you don't want your first order for any reason, simply call us at - (800) 996-0974 or email your name and/or order number to [email protected] within 813days of placing your sample request. You can modify or cancel your future shipments at anytime. As long as you stay on our convenient auto-delivery program, you'll enjoy this rate, It's really never been easier to try 310 Shake and maintain healthy weight loss! There is a no questions asked 30 day money back and low price guarantee.

Other Products and Benefits

310 Thin

Product Description:

Triple strength appetite suppressant made from clinically proven ingredients for optimal weight management Green Coffee Bean Extract, Garcinia Cambogia, Raspberry Ketones and Advantra Z®. Benefits include proven results in boosting your metabolism, fighting hunger, controlling cravings, blocking fat, enhancing energy and maximizing weight loss. Bottle includes 60 ct for one month's supply.

Ingredients:

Chromium, Green coffee extract, raspberry ketones, Garcinia cambogia extract, Advantra Z Citrus aurantium extract, Black pepper fruit extract (Bioperine), Proprietary Thermo Enhancement complex: Ginger root extract, apple cider vinegar, Dollchos biflorus seed extract, Piper betle leaf extract. Gelatin, rice flour, magnesium stearate and silicon dioxide.

Product Warnings and/or Side Effects:

General Note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Do not exceed recommended serving. Pregnant or nursing mothers, children under 18 years of age and individuals with a known medical condition should consult a health care professional before using this or any dietary supplement.

Product Instructions:

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1 capsule, 2 times daily with meals as a dietary supplement, or as directed by a health care professional. This product should be used in conjunction with a sensible diet and exercise program.

Product Features and Benefits:

Ingredients in 310 Thin includes these special ingredients: Advantra Z, Green Coffee Bean Extract, Garcinia Cambogia Extract, Raspberry Ketones, Piper Betle Leaf and Dolichos Biflorus Seed Extracts, Adiponectin, Ghrelin, Bioprene, and Ginger Root Extract, which are designed to play a significant role in:

- Boosting your metabolism

- Fighting hunger

- Controlling cravings

- Blocking fat

- Enhancing energy

- Maximizing your weight loss

Labels:

310 Metaboost

Product Description:

Fat burner and metabolism support system combined with vitamins, minerals, amino acids, essential fatty acids and herbs designed to facilitate accelerated weight loss. This 60 count bottle, one month's supply includes ingredients Kelp, Spirulina, L-Phenylalanine, L-Tyrosine, L-Methionine, and Methionine.

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Ingredients:

Vitamin C, Vitamin B-6 (as pyridoxine hydrocholoride), Chromium (picolinate), Camma-Linolenic Acid, Conjugated Linolenic Acid, Bladderwrack (powder), Choline (bitartrate), Inositol (monophosphate), gymnema Sylvestre, Garcinia Cambogia, L-Carnitine (L-carnitine base), Curcumin (powder), Coenzyme Q10, Proprietary Blend. Consisting of Kelp, Spirulina, L-Phenylalanine, L-Tyrosine, L-Methionine, Bromelain, Psyllium, Uva Ursi, Juniper Berries, Buchu Leaves, Cloves, Allspice, Cinnamon, Wall Germander, Cranberry & Grapefruit. Gelatin, vegetable magnesium stearate and silicon dioxide.

Product Warnings and/or Side Effects:

General Note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Do not exceed recommended dose. Avoid taking this product in conjunction with other dietary supplements which contain high levels of elemental chromium. This product is not intended for pregnant or nursing mothers or children under the age of 18. If you are diabetic, or have a known medical condition, consult your physician prior to taking this or any dietary supplement. This product is manufactured and packaged in a facility which may also process milk, soy, wheat, egg, peanuts, tree nuts, fish and crustacean shellfish.

Product Instructions:

2 capsules daily preferably with meals or as directed by a healthcare professional. For best results, take 1 capsule 30 minutes before breakfast, and 1 capsule 30 minutes before lunch. This product should be used in conjunction with a sensible diet and exercise program.

Product Features and Benefits:

One single 310 Omega soft gel provides the essential nutrients your body needs to burn fat more efficiently, as well as boost heart health and lower triglycerides. Furthermore, when you provide your body with an adequate source of omegas, the nutrients work to reduce your cravings for fatty foods and sugar.

It can:

- Cut down on inflammation

- Curb fatty food cravings

- Promote weight loss

- Support heart health

- Improve joint health

- Increase brain function

- Encourage anti-aging

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Label:

310 Probiotic

Product Description:

Daily probiotic supplement for healthy digestion and intestinal repair supporting weight loss, enhancing the immune system and alleviating pollen allergies. One bottle contains 30 capsules.

Ingredients:

Pre-Biotic Blend:

Chicory inulin, digestion-resistant maltodextrin (Fibersol-2), galactooligosaccharides, psyllium, seed husk

Pro-Biotic Blend: Lactobacillus acidophilus, Bifidobacterium lactis, Streptococcus thermophilus, Bifidobacterium breve, Lactobacillus rhamnosus, Lactobacillus paracasei, Lactobacillus plantarum, Bifidobacterium bifidum, Bifidobacterium longum, Bifidobacterium adolescentis. Gelatin, rice flour, magnesium stearate, and silicon dioxide.

Product Warnings and/or Side Effects:

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General Note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Do not exceed recommended dose. This product is not intended for pregnant or nursing mothers or children under the age of 18. If you have a known medical condition and have questions about the advisability of taking this product, consult your physician prior to use. This product is manufactured and packaged in a facility which may also process milk, soy, wheat, egg, peanuts, tree nuts, fish and crusacean shellfish.

Product Instructions:

One capsule, taken 1 to 2 times daily with meals as dietary supplement, or as directed by a health care professional.

Product Features and Benefits:

Packed with 10 billion CFU’s of “guaranteed live cultures” Helps digestive system, lose weight, and feel good Re[laces “friendly” intestinal bacteria destroyed by antibiotics Suppresses disease causing bacteria Treats chronic constipation Treats symptoms of IBS and inflammatory bowel disease Improves lactose tolerance Enhances the immune system Lowers risk of pollen allergies Reduces risk of childhood eczema Help treats high cholesterol

Label:

310 Cleanse

Product Description:

Super detox formula of black walnut hull, oat bran, flaxseed, prune, aloe vera, Psyllium husk, and Bentonie clay for cleansing the body of toxic excess stored waste contributing to fatigue, bloating, food allergies and headaches. One bottle includes 30 capsules.

Ingredients:

Psyllium Husks, Bentonite Clay, Black Walnut Hull Powder, Oat Bran Powder, Flaxseed Powder, Prune Powder, Aloe Vera Powder, L Acidophilus, Apple Pectin Power and Gluccomannan Powder. Gelatin, magnesium stearate and silicon dioxide

Product Warnings and/or Side Effects:

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Do not exceed recommended dose. This product is not intended for pregnant or nursing mothers, children under 18 years of age, individuals taking prescription medication, or anyone with a known medical condition without the advice of a physician. If you have questions about the advisability of using this product, please consult your physician before taking this or any dietary supplement. This product is manufactured and packaged in a facility which may also process milk, soy, wheat, egg, peanuts, tree nuts, fish and crustacean shellfish.

Product Instructions:

Three capsules taken daily with meals as dietary supplement, or as directed by a health care professional.

Product Features and Benefits:

Supports detoxification and promotes weight loss. Removes wastes in your colon and assists body in last portion of your food processing chain. Critical step in jumpstarting your health and weight loss efforts Alleviates food allergies Removes environmental damage and toxins Absorbs nutrients more effectively Strengthens immune system

Label:

310 Omega RedProduct Description:

310 Red Krill Oil contains oil from 100% pure Arctic krill, tiny crustaceans that thrive in the frigic waters of the Arctic Oceans. 310 Red Krill Oil provides an optimal combination of omega-3 fatty acids, phospholipids and powerful antioxidants including astaxanthin to support heart and joint health.310 Red Krill Oil contains omega-3 fatty acids DHA and EPA. Unlike fish oil, the omega-3 fatty acids in 310 Red Krill Oil are mainly absorbed and carried to your body’s cells in phospholipid form.

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Phospholipids form the structural basis of cell membranes, so 310 Red Krill Oil phospholipids with omega-3 fatty acids are easily recognized, incorporated and utilized by your body. Experience the difference Krill oil makes!

Nutritional Benefits:

Cuts down on inflammation

Curbs fatty food cravings

Promotes Weight Loss

Supports heart health

Improves joint health

Increases brain function

Encourages anti-aging

Ingredients:

Krill Oil, gelatin, glycerin, and purified water.

Allergen Warning: Contains shellfish (krill)

This product is PCB tested and guaranteed to be within Proposition 65 limits.

Suggested Use:

Directions: Two softgels taken daily with meals as a dietary supplement, or as directed by a health care professional.

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310 Cleanse Tub:

Product Description:

If you truly want to jump start your weight loss efforts, you can’t neglect one very important step – the cleanse.Studies tell us that the average person can have up to 20 pounds of excess waste just sitting in your system and slowing down your body, causing weight gain and bloating. Not only that, but it causes you to have dangerous toxins move throughout your body. When your body is full of toxins, it’s more difficult to lose weight. Furthermore, studies suggest that once toxics are in the bloodstream, they can cause a wide array of symptoms including food allergies, headaches, fatigue, low energy and a protruding belly.This is why it’s so important to find a good cleansing system as part of a healthy lifestyle. 310 Cleanse uses a unique blend of black walnut hull, oat bran, flaxseed, prune and aloe vera to interact with it’s core ingredients, psyllium husk and bentonite clay, to support detoxification and promote weight loss.

Ultimate Detoxifying ingredients in 310 Cleanse:

Fennel Seed

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Fennel Seed is an effective source of antioxidants, dietary fiber, minerals and vitamins. This ingredient helps remove harmful free radicals from the body and help increase the bulk of food by absorbing water in the digestive system and therefore, easing constipation.

Slippery Elm Bark

Nutritious and packed with antioxidants, Slippery Elm Bark internally coats and soothes while absorbing toxins that cause intestinal problems.

Grapefruit Pectin

Grapefruit Pectin is a great source of water-soluble dietary fiber which makes you feel fuller, faster. This ingredient helps curb hunger, as it slows down the absorption of carbohydrates.

Marshmallow Root

Marshmallow Root promotes weight loss, as it swells when mixed with fluid, which causes the stomach to feel more full. Marshmallow root soothes irritated tissues in the digestive tract, making it effective in aiding a variety of digestive issues.

Psyllium Husk

Psyllium husks are an all0natural product from the plantago plant. When mixed with water, psyllium husks create a gelatin-like substance that holds a great amount of water in the bowels, working to soften feces for easier elimination.

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Aloe Vera

Aloe vera is high in vitamins, minerals, fatty acids and amino acids, resulting in the scientific community often referring to it as a miracle plant. Aloe is known to soothe and cleanse the digestive tract and help improve digestion.

310 Cleanse works to remove the wastes in your colon and assists the body in the last portion of your food processing chain. If you’re ready to make the commitment to optimal health, 310 Cleanse is a critical step in jumpstarting your health and weight loss efforts.

Nutritional Benefits:

Jump starts weight loss goals

Alleviate food allergies

Removes environmental damage and toxins

Regulates digestive health

Helps absorb nutrients more effectively

Maintains youth and skin elasticity

Strengthens immune system

Ingredients:

Psyllium husks, fennel seed, slippery elm bark, grapefruit pectin, rhubarb root, marshmallow root, guar gum, peppermint leaf, Uga ursi leaf, stevia leaf extract, licorice root, aloe vera leaf gel 200:1 concentrate, maltodextrin, natural orange flavor, silica

Suggested Use:

Take one scoop (7.6g) once daily, preferably before bed time. Add 1 scoop to 8 fl oz of cold water and mix well.

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310 Juice - Daily Superfood and Cleanse:

Product Description:

310 DAILY SUPERFOOD AND JUICE CLEANSE™ DELIVERSMore and more people are discovering the miracle of juicing to lose weight and get healthy! A juice cleanse will rejuvenate sick and tired internal organs and produce results amazingly fast. It works wonders cleaning up a filthy, disgusting colon and helps your body function much better. When your body “house” is dirty inside, it doesn’t digest or eliminate as well. Internal processes like metabolism slow down. Once you clean it up, everything on the inside works much better, and everything on the outside looks better too – bonus!Once the cleaning is over — in about 3 days (1-5 days will work, but more is better) — you will begin to feel much more fit, healthy and energized. You seriously won’t even believe the difference this will make! Now is the time to start on a weight loss or weight maintenance program to get the best results. When your insides are clean, losing weight is easier. Even if you have been unsuccessful at losing weight before, this time you can actually succeed.Just how does a cleanse help you lose weight? Simple. Clean insides work better than dirty ones. Just as a dirty carborator makes a car sluggish, replacing it with a new one makes it run much better. Not only do clean insides make you feel better, they are “metabolically” more efficient. This means they have improved function and you will be able to lose weight and keep it off more easily.

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DAILY SUPERFOOD AND 310 JUICE CLEANSE VSHOMEMADE JUICE FROM SCRATCHHomemade fresh juice is wonderful! It is a powerhouse of nourishment, alive and full of nature’s best. People with chronic illness often feel better or even cure what ails them by drinking fresh, raw juice every day.There is a drawback however to making your own fresh, raw juice. Juicing happens to be a pain in the neck! (Why do you think more people don’t do it?)

First you have to buy a juicer, which can be downright expensive. A juicer is NOT the same as a blender, pulverizing fruits or veggies into a liquid. It extracts the juice and leaves the pulp.

Second, you have to buy fresh produce nearly every day. Next you have to wash and chop it, feed it into the machine, and put the juice

into a container. This can be time-consuming, depending on your selection of produce.

Then you have to decide what to do with all that pulp. Many people feel sad to do it because it cost so much, but they throw it down the disposal anyway. (Composting is a “greener” alternative.)

Finally you have to clean the machine which also takes a while, depending on the brand.

While fresh juicing is certainly a very healthy route to take, it is definitely not most peoples’ idea of a fun morning.Fortunately today there’s a wonderful new way to accomplish the same thing! It’s from a company you trust, 310 Nutrition. Their new daily superfood will become part of your morning routine, a healthy habit you will learn to love.

310 JUICE DAILY SUPERFOOD AND CLEANSE™ ISthe new “no fuss” way to vibrant healthAsk yourself honestly if you get the recommended 5-9 servings of fruit and vegetables every day. If not, join the rest of us. In order to deliver its incredible benefits, produce needs to be fresh, raw, or properly prepared. Excuses aside, your body needs the healthy phyto-nutrients, antioxidants, and dietary fiber provided by these miracle foods to perform at its best — every single day.310 Shake is a homerun for replacing meals and making weight loss easier. But based on volumes of research, the best way to get started with a diet is to clean your body from the inside out. The very best way to do this is with juicing. That’s why the folks at 310 Nutrition decided to develop a juice drink that will be an easier way to get healthy and stay healthy. So they decided to offer you a better way to get started — a nutrient-rich, powerful superfood brimming with the highest quality fruits and vegetables from land and sea.310 Juice Daily Superfood and Cleanse is your ticket to easier weight loss and a more beautiful, energetic you. You only have to try it to believe! Packed with dozens of dark green

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veggies, super fruits, antioxidant-rich berries from the land and the best detoxifying superfoods from the sea, it packs a powerful punch! At only 10 calories per serving, it is an incredibly easy way to introduce the benefits of juicing into your hectic, but now healthier lifestyle.

Product Benefits:

PROBIOTIC CULTURES :Replace the “friendly” intestinal bacteria destroyed by antibiotics while suppressing disease-causing bacteriaTreat chronic constipation along with irritable bowel syndrome and inflammatory bowel disease (such as Crohn’s disease and ulcerative colitis)Improve lactose tolerance in people who are lactose intolerant

ORGANIC BARLEY GRASS:Large quantities of vitamins and minerals are found in green barley leaves. These include calcium, potassium, magnesium, iron, copper, phosphorus, manganese, zinc, beta carotene, B1, B2, B6, C, folic acid, and pantothenic acid. of vitamin B12 per 100 grams of dried barley plant juice.

FRUIT AND VEGETABLE BLEND:full of Phytonutrients, they support a myriad of vital internal bodily processes and make you feel better all over. When you eat or drink phytonutrients, they help prevent disease and keep your body working properly. Antioxidant-rich, this huge variety of fruits and vegetables boosts your immune systems and makes you less likely to get sick. They also supports anti-aging.

ORGANIC RED FRUITS:There are many red fruits to choose from and they each bring something a bit different to the table. Red fruits are loaded with powerful antioxidants such as lycopene and anthocyanins — that fight heart disease and prostate cancer. They decrease the risk for stroke and macular degeneration (the leading cause of blindness in people aged 60 and older).

FIBER BLEND:both soluble and insoluble fibers; promotes regularity, supports healthy cholesterol levels, helps regulate blood glucose levels, and contributes to a longer-lasting feeling of “fullness”

DIGESTIVE ENZYMES:assist with bio-availability: to get the most out of any great product, your body must be able to use it. Digestive enzymes assist digestion and help the body more easily absorb this rush of amazing nutrientsDrinking 310 Daily Superfood and Cleanse every day is like giving a gift to yourselfIt’s something you do for YOU because it’s:

Convenient: Just add one scoop to an 8 ounce glass of pure water and enjoy Affordable: a daily serving of 310 Superfood costs only (don’t know this), far less

than buying the juicer and all that produce. Or far, far less expensive than buying juice from a juice bar

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Revitalizing: it’s healthy nutrients actually restore your health. It can bring a spring to your step that you haven’t felt in ages

Suggested Use:

Mix one scoop with 8oz cold water and drink.

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